C
I
C
M
B
o
C
n
I
t
M
G
e
B
E
N
E
D
n
B
N
I
a
t
a
R
n
k
/
C
I
M
B
I
s
l
a
m
i
c
P
h
o
n
e
B
a
n
k
i
n
g
F
A
Q
s
s
n
A
1.
2.
3.
4.
5.
6.
I
B
k
L
/
C
Q
I
U
M
B
E
S
T
I
I
s
l
O
a
m
N
i
S
.
.
c
P
.
.
.
h
.
.
o
.
.
n
.
.
e
.
.
B
.
.
.
a
.
.
n
.
.
k
.
.
i
.
.
n
.
g
.
F
.
.
.
A
.
Q
.
.
.
s
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
1
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
2
What is CIMB Bank/CIMB Islamic Phone Banking? ............................................................................ 2
Are there any charges for CIMB Bank/CIMB Islamic Phone Banking? ............................................... 2
What are the phone numbers for CIMB Bank/CIMB Islamic Phone Banking? ................................... 2
Who do I contact if require assistance when using CIMB Bank/CIMB Islamic Phone Banking? ........ 2
Who can access CIMB Bank/CIMB Islamic Phone Banking? ............................................................... 2
Who can apply for CIMB Bank/CIMB Islamic Phone Banking? ........................................................... 2
V
I
D
U
A
L
S
/
R
E
T
A
I
L
C
U
S
T
O
M
E
R
S
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
3
1. What are the criteria for CIMB Bank/CIMB Islamic Phone Banking enrolment? ............................... 3
2. How do I register for CIMB Bank/CIMB Islamic Phone Banking? ....................................................... 3
3. Will I have instant access to CIMB Bank/CIMB Islamic Phone Banking after registering for my TPIN at
the ATM? ............................................................................................................................................ 3
4. How do I access CIMB Bank/CIMB Islamic Phone Banking after registering for my TPIN at the ATM?
............................................................................................................................................................ 3
5. If I am residing overseas, how can I register for CIMB Bank/CIMB Islamic Phone Banking? ............. 4
6. Can I link additional account(s) to CIMB Bank/CIMB Islamic Phone Banking? .................................. 4
7. What are the services available via CIMB Bank/CIMB Islamic Phone Banking? ................................ 4
8. What are the transaction limits for fund transfer performed via CIMB Bank/CIMB Islamic Phone
Banking? ............................................................................................................................................. 4
9. I have not been informed of my newly converted 14-digit account number. What should I do when I
am prompted by the IVR to enter my account number? ................................................................... 4
10. What should I do if I lose my CIMB Bank/CIMB Islamic Phone Banking T-PIN? ................................. 5
11. What should I do if I forget my Reference ID or T-PIN? ..................................................................... 5
B
U
S
I
1.
2.
3.
4.
N
E
S
S
C
U
S
T
O
M
E
R
S
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
5
Can I apply for the CIMB Bank/CIMB Islamic Phone Banking service as a business customer? ........ 5
What are the services available via CIMB Bank/CIMB Islamic Business Phone Banking?.................. 5
How do I register for CIMB Bank/CIMB Islamic Business Phone Banking? ........................................ 6
What are the supporting documents required for CIMB Bank/CIMB Islamic Business Phone Banking?
............................................................................................................................................................ 6
5. Who can I appoint as nominated users? ............................................................................................ 6
6. Is there any limit to the number of nominated users? ...................................................................... 6
7. How do I submit the duly completed and signed application form? ................................................. 6
8. What should the Nominated Users expect to receive following a successful registration? .............. 6
9. How do the Nominated Users activate their T-PIN? .......................................................................... 6
10. What if the nominated users did not receive or forgot their Reference ID or T-PIN? ....................... 7
G
E
1
N
E
h
.
R
t
a
L
A
i
s
U
Q
C
I
M
E
B
S
B
a
T
n
O
I
k
/
C
N
I
M
S
B
I
s
l
a
m
i
c
P
h
o
n
e
B
a
n
k
i
n
?
g
W
CIMB Bank/CIMB Islamic Phone Banking is a 24-hour secure banking service which enables customers
to obtain account information over the phone without having to visit our bank branches or speak to our
Call Centre executives.
2
.
r
A
t
e
h
r
e
e
a
y
n
c
h
r
a
g
e
f
s
r
o
C
I
M
B
B
a
n
k
/
C
I
M
B
I
s
l
a
m
i
c
P
h
o
n
e
B
a
n
k
i
n
?
g
CIMB Bank/CIMB Islamic Phone Banking is a complimentary service offered to all CIMB Bank and CIMB
Islamic customers.
3
.
h
a
t
r
a
t
e
h
p
e
h
o
n
e
u
n
b
m
r
e
f
s
r
o
C
I
M
B
B
a
n
k
/
C
I
M
B
I
s
l
a
m
i
c
P
h
o
n
e
B
a
n
k
i
n
?
g
W
Customer Category
Customer
Service Telephone Number
Operating Hours
1-300-880-900
24 hours
Retail Bank Customers
Business Customers
03-2295 6100
(overseas customers)
KL
03 – 6204 7788
Penang 04 – 240 7788
JB
07 – 288 7788
03-6204 7878
Credit Card Customers
24 hours
Direct Access Customers
4
.
h
o
d
o
I
c
o
t
n
a
c
t
i
f
r
q
e
u
r
i
24 hours
e
a
s
s
i
s
t
a
n
c
w
e
h
e
u
n
s
i
n
g
C
I
M
B
B
a
n
k
/
C
I
M
B
I
s
l
a
m
i
c
P
h
o
n
e
B
a
n
k
i
n
g
?
W
You may choose to speak to a Customer Service Officer at anytime by pressing “0”. A team of Customer
Service Officers are available 24 hours a day to offer assistance to you.
5
.
h
o
c
a
n
a
c
c
e
s
s
C
I
M
B
B
a
n
k
/
C
I
M
B
I
s
l
a
m
i
c
P
h
o
n
e
B
a
n
k
i
n
?
g
W
All CIMB Bank and CIMB Islamic customers as well as the general public can access our Phone Banking
service. For those who have not registered for our Phone Banking service, you will only be able to
perform product enquiries or general enquiries with our Customer Service Officers.
6
.
h
o
c
a
n
a
p
p
l
y
f
o
r
C
I
M
B
B
a
n
k
/
C
I
M
B
I
s
l
a
m
i
c
P
h
o
n
e
B
a
n
k
i
n
g
?
W
Both individuals and business corporations can apply for this service.
I
1
N
D
V
I
.
h
U
D
I
t
a
r
a
L
A
t
e
h
S
e
R
/
r
c
i
t
E
r
e
i
T
f
a
A
L
I
r
o
C
I
U
C
M
S
B
B
T
a
O
n
k
E
M
/
C
I
M
R
B
I
S
s
l
a
m
i
c
P
h
o
n
e
B
a
n
k
i
n
g
e
r
n
o
l
m
e
t
n
?
W
CIMB Bank/CIMB Islamic customers who have one or more retail account (borrowing or nonborrowing) and/or have a credit card with ATM facility are eligible to register for CIMB Bank/CIMB
Islamic Phone Banking.
2
w
o
.
d
o
r
I
e
g
i
t
s
r
e
f
r
o
C
I
M
B
B
a
n
k
/
C
I
M
B
I
s
l
a
m
i
c
P
h
o
n
e
B
a
n
k
i
n
?
g
H
There are 2 ways to register for your TPIN:
• To register for your TPIN at the ATM machine, please refer to the diagram below:
To register for your TPIN over the phone, please call 1300 880 900 and speak to our Customer
Service Officers. Verification questions will be asked prior to being transferred to the IVR for TPIN
registration.
•
3
.
i
l
l
I
h
a
v
e
i
n
t
s
a
t
n
a
c
c
e
s
t
s
o
C
I
M
B
B
a
n
k
/
C
I
M
B
I
s
l
a
m
i
c
P
h
o
n
e
B
a
n
k
i
n
g
f
a
t
r
e
r
e
g
i
s
t
r
e
i
n
f
g
r
o
y
m
T
P
I
N
a
t
W
t
h
e
A
T
?
M
Yes, you will have instant access to your account information via CIMB Bank/CIMB Islamic Phone
Banking after creating your T-PIN at the ATM. Please note that only account(s) or credit card(s) linked
to your ATM/Debit card or credit card are auto-registered for CIMB Bank/CIMB Islamic Phone Banking.
4
.
o
H
w
d
o
I
a
c
c
e
s
s
C
I
M
B
B
a
n
k
/
C
I
M
B
I
s
l
a
m
i
c
P
h
o
n
e
B
a
n
k
i
n
g
a
f
t
e
r
r
e
g
i
s
t
e
r
i
n
g
f
o
r
m
y
T
P
I
N
a
t
t
h
e
A
T
M
?
Once you have successfully changed your T-PIN, your access to CIMB Bank/CIMB Islamic Phone Banking
will be activated.
*The 7 digit Reference ID can be used for individuals who do not have the 12 digit NRIC (Armed Forces, etc.)
5
.
I
f
I
a
r
m
e
s
d
i
i
n
g
v
o
r
e
s
e
a
s
h
,
w
o
c
a
n
r
I
e
g
i
t
s
r
e
f
r
o
C
I
M
B
B
a
n
k
/
C
I
M
B
I
s
l
a
m
i
c
P
h
o
n
e
B
a
n
k
i
n
?
g
You may register for CIMB Bank/CIMB Islamic Phone Banking via the Call Centre. The Customer Service
Officer will first confirm your identity and then after your registration has been completed, a Welcome
Letter and a T-PIN Mailer will be mailed to you via normal mail. (Note: Registration for overseas
customers will be treated as an exception. All customers are encouraged to register for our Phone
Banking service via the ATM).
6
.
C
a
n
I
l
i
n
k
d
a
d
t
i
i
o
n
a
l
a
c
c
u
o
t
n
s
(
t
)
o
C
I
M
B
B
a
n
k
/
C
I
M
B
I
s
l
a
m
i
c
P
h
o
n
e
B
a
n
k
i
n
?
g
Yes, to link additional account(s), you will need to contact CIMB Bank/CIMB Islamic Phone Banking and
go through the normal T-PIN verification process before selecting option “0” to speak directly to a
Customer Service Officer.
.
h
a
t
h
a
t
r
a
t
e
h
e
s
r
e
v
i
c
e
s
v
a
a
i
l
b
a
l
v
e
i
a
C
I
M
B
B
a
n
k
/
C
I
M
B
I
s
l
a
m
i
c
P
h
o
n
e
B
a
n
k
i
n
?
g
7
W
8
.
r
a
t
e
h
t
e
r
a
n
s
a
t
c
i
o
n
l
i
m
t
i
f
s
r
o
f
u
d
n
t
r
a
n
f
s
r
e
p
r
e
f
r
o
m
d
e
v
i
a
C
I
M
B
B
a
n
k
/
C
I
M
B
I
s
l
a
m
i
c
P
h
o
n
e
W
B
a
n
k
i
n
?
g
CIMB Bank/CIMB Islamic Phone Banking only allows transfer of funds to your own accounts and there is
no transaction limit.
9
.
I
h
a
v
e
n
t
o
b
e
e
n
i
f
n
r
o
m
e
d
o
f
y
m
n
e
w
y
l
c
o
n
v
e
r
t
d
e
1
d
4
i
g
i
t
a
c
c
o
u
n
t
n
u
m
b
e
r
.
h
a
t
s
h
o
u
l
d
I
d
o
w
h
e
n
I
-
W
a
m
p
r
o
m
p
t
e
d
b
y
t
h
e
I
V
R
t
o
e
n
t
e
r
m
y
a
c
c
o
u
n
t
n
u
m
b
e
r
?
Our Phone Banking system has been incorporated with an in-built referencing table which will
automatically convert your SBB account number to your new account number. Therefore, you may
continue to enter your 10-digit SBB account number when using our Phone Banking service.
1
.
0
h
t
a
s
h
u
o
d
l
d
I
o
f
i
I
l
o
s
e
y
m
C
I
M
B
B
a
n
k
/
C
I
M
B
I
s
l
a
m
i
c
P
h
o
n
e
B
a
n
k
i
n
g
T
P
I
?
N
-
W
In the event that you lose your T-PIN or suspect that the secrecy of your T-PIN has been compromised,
please contact our Call Centre by dialing the phone number stated on the reverse side of your ATM or
credit card.
1
1
.
h
t
a
s
h
u
o
d
l
d
I
o
f
i
f
I
r
o
g
t
e
y
m
R
f
e
r
e
e
n
c
e
I
D
r
o
T
P
I
?
N
-
W
If you have forgotten your Reference ID or T-PIN, please contact our Call Centre at 1300 880 900 (or
the phone number stated on the reverse side of their ATM or credit card) and speak to any of our
Customer Service Officers.
U
B
1
.
S
C
N
I
a
E
n
I
S
S
p
a
p
U
C
l
y
f
o
S
r
t
T
h
O
E
M
e
C
I
M
R
B
S
B
a
n
k
/
C
I
M
B
I
s
l
a
m
i
c
P
h
o
n
e
B
a
n
k
i
n
g
s
e
r
v
i
c
e
a
s
b
a
u
s
i
n
e
s
s
u
c
t
s
o
m
e
r
?
Business customers can apply for CIMB Bank/CIMB Islamic Business Phone Banking which offers a 24hour secure banking service to:
• Sole-proprietorship
• Partnership
• Company
• Association
• Society
The application is open to the abovementioned business customers who have any of the following
business accounts with CIMB Bank/CIMB Islamic:
• Current Account
• Fixed Deposit Account
• Loan Account
2
.
h
W
a
t
a
r
e
t
h
e
s
e
r
v
i
c
e
s
a
v
a
i
l
a
b
l
e
v
i
a
C
I
M
B
B
a
n
k
/
C
I
M
B
I
s
l
a
m
i
c
B
u
s
i
n
e
s
s
P
h
o
n
e
B
a
n
k
i
n
g
?
3
.
w
o
d
o
r
I
e
g
i
t
s
r
e
f
r
o
C
I
M
B
B
a
n
k
/
C
I
M
B
I
s
l
a
m
i
c
u
B
s
i
n
e
s
s
P
h
o
n
e
B
a
n
k
i
n
?
g
H
You will need to complete a copy of the application form entitled “CIMB Bank Berhad Business Phone
Banking Application Form”. The form can be obtained from any CIMB Bank/CIMB Islamic bank branch
or the CIMB website.
4
.
h
t
a
r
a
t
e
h
e
u
s
p
p
r
o
t
i
n
d
g
o
u
c
m
e
t
n
r
s
q
e
u
r
i
d
e
f
r
o
C
I
M
B
B
a
n
k
/
C
I
M
B
I
s
l
a
m
i
c
u
B
s
i
n
e
s
s
P
h
o
n
e
B
a
n
k
i
n
g
?
W
Your CIMB Bank/CIMB Islamic Business Phone Banking registration must be supported with copies of
the following documents:
• For Company – Latest Certified True Copy of Form 49
• For Association/ Society – Certified True Copy f Resolution and Constitution
• For Sole Proprietorship/Partnership – Certified True Copy Form A/B & Form D
• NRIC (or passport where necessary for non-residents) of all nominated user(s)
5
.
h
o
c
a
n
I
p
a
p
o
i
t
n
a
s
n
o
m
i
n
t
a
d
e
u
s
r
e
?
s
W
The nominated users must be 18 years of age or above.
You are discouraged from appointing non-staff as well as junior staff to be the nominated users for
operating the CIMB Bank/CIMB Islamic Business Phone Banking service.
The authorized persons for Company / Association / Society can elect to appoint themselves to be
the nominated users.
•
•
•
6
.
I
t
s
h
r
e
e
a
y
n
l
i
m
t
i
t
t
o
h
e
u
n
b
m
r
e
f
o
n
o
m
i
n
t
a
d
e
u
s
r
e
?
s
There is no limit to the number of nominated users. Ideally, you are advised to limit the number of
nominated users to not more than five (5) for ease of control or administration.
.
w
o
d
o
I
u
s
b
m
t
i
t
h
d
e
u
l
y
c
o
p
m
l
t
e
d
e
a
d
n
s
i
g
n
d
e
p
a
p
l
i
c
t
a
i
o
f
n
r
o
?
m
7
H
Once the form has been completed, you can submit the form together with the required documents to
any CIMB Bank/CIMB Islamic bank branch for processing.
8
.
h
a
t
s
h
u
o
l
d
t
h
e
N
o
m
i
n
t
a
d
e
U
s
r
e
s
e
p
x
e
c
t
t
r
o
e
c
e
v
i
e
f
o
l
l
o
w
i
n
g
a
s
u
c
c
e
s
s
f
u
l
r
e
g
i
s
t
r
a
t
i
o
n
?
W
For every nominated user who has been enrolled to operate the CIMB Bank/CIMB Islamic Business
Phone Banking service, he / she will receive a T-PIN Mailer followed by a Welcome Letter which will be
mailed to him / her separately. The nominated user will be notified of his / her unique 7-digit Reference
ID in the Welcome Letter.
9
.
o
w
d
o
t
h
e
N
o
m
i
n
a
t
e
d
U
s
e
r
s
a
c
t
i
v
a
t
e
t
h
e
i
r
T
P
I
N
?
-
H
Note: 7-digit Reference ID and TPIN is received via PIN Mailer upon application of TPIN.
1
0
.
h
a
t
i
f
t
h
e
n
o
m
i
n
a
t
e
d
u
s
e
r
s
d
i
d
n
o
t
r
e
c
e
i
v
e
o
r
f
o
r
g
o
t
t
h
e
i
r
R
e
f
e
r
e
n
c
e
I
D
o
r
T
P
I
N
?
-
W
The nominated users are required to call 1-300-880-900 if they have forgotten their Reference ID or TPIN and press “0” to speak to our Customer Service Officer.