Assertive Communication Skills:

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Assertive Communication Skills:
How to use assertive communication
to communicate more effectively
A common pattern in people’s communication is the lack of awareness and capacity to be assertive. Do you
find it difficult to be assertive? Do you find it difficult to say no? Does this result in conflict in your relationships or
workplace?
Assertive communication will help you reduce workplace conflict, assist you with the skills to speak up at meetings and
deal with difficult conversations. In turn these skills will assist with strengthening you're self-esteem and reducing your
anxiety.
This one day workshop is designed to help people to communicate assertively and to be comfortable with assertiveness.
At the end of this workshop you will be able to:
“In business you can never learn
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aggressive communication
communication”
anything more important than
– Max Markson
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assertive communication and how they may influence your
thinking and behavior
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strengths and weakness are when communicating with
others
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using different techniques
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and destructive.
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Assertive Communication Skills:
How to use assertive communication to communicate more effectively
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coaching in the area of effective communication specialising in assertive communication skills and difficult
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effectively and to participate in conversations confidently.
"Be who you are and
say what you feel
because those who
mind don't matter
and those who
matter don't mind."
– Dr. Seuss
“The single biggest problem in communication is the illusion that it has taken place.”
George Bernard Shaw
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R E G I S T R AT I O N
Name of Participant
Phone Number
Email
Address
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On receipt of your registration I will send out a tax invoice for payment before the workshop. Payment can be
made via cheque, money order, EFT bank transfer or via credit card using PayPal.
Thank you for your business.
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