EMPLOYEE ROUNDS
News for Employees from Employees
Bridgton Hospital
Central Maine Medical Center
Rumford Hospital
Our mission is to provide exceptional healthcare services in a safe and trustful environment through the expertise, commitment and compassion of our family of caregivers
December 28, 2006
Volume 5
●
Number 26
Wishing You a Joyous and Peaceful Holiday Season
Positively effect customer service,
Use resources more effectively or efficiently,
Improve employee satisfaction,
Great Ideas Get Recognized at
CMMC
Save money
Great Ideas boxes are located in all the major buildings
on the CMMC campus.
All ideas will be acknowledged once they are received.
In response to employee opinion survey requests that
employees have more opportunities to make suggestions
and gain recognition for their
great ideas, we have been
working on a program
designed to achieve just that.
Each Month, members of the management team will
review great ideas that have been submitted and all participants who have submitted ideas that we implement
will receive a $100 gift card to a local merchant.
We want to thank the many
people who responded with
over 100 program naming
ideas.
Growth, Enthusiasm, Motivation
and Spirit Recognized at Bridgton
Hospital
Further, we want to thank the
team of folks who helped us
evaluate the many name suggestions; Dorothy Quinn, RN, Jeri Maurer, Jane Finley,
Kim Herschaft, Dana Hinds and Lynn Hill.
The name that surfaced in several forms and received the
most votes was “Great Ideas”.
We want to recognize the following four individuals who
came up with the name:
Cynthia Carlton – Pulmonary Function Lab
Tizz Crowley – OB-GYN Practice
Cindy Williams - Accounting
Julie Varney – Patient Access
Through the “Great Ideas” program we welcome ideas
from employees, patients, visitors, volunteers and medical
staff members that will:
• Quality
• Customer Service
On Wed., Dec. 20, Bridgton Hospital recognized five
employees for their commitment to patient care excellence through the new employee recognition GEMS
(Growth, Enthusiasm, Motivation and Spirit) Program.
The awards were presented to Elaine Drew, RN, CDE,
Laurie Dougherty, RN, CLC, Katherine Ross,
oncology/specialty clinics secretary, Adrienne Tompkins,
inpatient CNA/Tech, and Debra Kasevich, ED CNA/Tech.
The GEMS Program, offered system-wide within the
Central Maine Medical Center Family, has five major
objectives: improve the quality of patient care and customer service, honor the clinical disciplines from novice
to expert, provide a sustainable recognition and reward
program, provide a process of recognition with clear,
measurable and attainable criteria, and promote the
Continued on page 3 ...
• People
• Growth
• Finance
Compliance Information You
Should Know
Compliance HotLine Number is 795-2906
What is the Difference Between Fraud & Abuse?
What is Precious Cargo?
Fraud means an intentional deception or misrepresentation made by a person with the knowledge that the
deception could result in some unauthorized benefit to
himself or some other person. It includes any act that
constitutes fraud under applicable Federal or State law.
42 CFR 455.2
If you are on the
CMH Medical
Insurance and are
pregnant now or
considering pregnancy, read on….
Abuse means provider practices that are inconsistent
with sound fiscal, business, or medical practices, and
result in an unnecessary cost to the Medicaid program,
or in reimbursement for services that are not medically
necessary or fail to meet professionally recognized standards for health care. It also includes recipient practices
that result in unnecessary cost to the Medicaid program.
42 CFR 455.2
Fiserv Health has a
program called
Precious Cargo that
can provide guidance and advice to expectant Moms. Here are some of
the features of this wonderful program.
• Primary focus is the delivery of healthy, full term babies
Some examples of fraud include:
• Prenatal education, support materials, and health
assessments
• Billing for services not rendered: A provider bills for
services which were not actually performed.
• Nurses who are available to answer any question you
may have about your pregnancy
• Billing for unnecessary services: Billing for services
that are not necessary for the treatment of the patient
• Free, confidential and completely voluntary
• Misrepresentation of Services: Billing for a covered
service when an uncovered service was actually
rendered
• Information on prenatal vitamins including folicacid
If you are now pregnant or considering pregnancy, please
give a call to Fiserv and ask about the Precious Cargo
program. They can be reached at 1-800-808-4424.
• Upcoding Services: Billing for services that are more
complex and at a higher reimbursement than the
actual service provided
Your input is always welcome
• Unbundling Service: Billing for services separately
instead of billing the code that includes multiple services
Please remember that the Employee Rounds is for
you. Submit suggestions for future editions to Tom
Reichard at the Employee Center, or email them to
[email protected]
CMMC-CMH employees deliver
holiday cheer to 78 area youngsters
Monthly Meditations
The Monthly Meditations from The Dept. of Pastoral
Care are now available in Pub_Docs. You can access
them in the following way:
Central Maine Medical Center-Central Maine
Healthcare employees provided each of 78 area children
with the following gifts as part of the Medical Center’s
annual Adopt-A-Child holiday celebration: two shirts;
one pair of pants; one pair shorts-skirt; two pairs of
pajamas; one package of underwear; one package of
socks; one pair of winter boots; a hat and pair of mittens; one winter jacket; and, last but most certainly not
least, three toys that each child personally requested.
• Launch the CMMF Intranet from the shortcut on your
desktop
• In the top left is the Pub_Docs section, choose the
correct site; CM, BH, RH
• Then choose the Chaplain Meditations folder
Contributors to this issue
“I’d like to thank all the employees who contributed to
this effort. This is another example of the spirit of generosity that permeates our organization,” said CMMCCMH President and Chief Executive Officer Peter E.
Chalke.
Pam Smith, Deb Daigle, Tom Reichard, Jerry
Marstaller, Jane Bubar, Barbara Aliberti, Susan
Smith, and Randall Dustin
2
And if 30 minutes is still too big a bite? Another study,
published in Medicine & Science in Sports & Exercise,
found that three brisk 10-minute walks per day were as
effective as a daily 30-minute walk in decreasing risk factors for heart disease. Give yourself a gift of time for at
least two 10 minute walks a day.
Cooking Good!
... Gems continued
Ginger Muffins
Ingredients:
1-1/2 cups all-purpose flour
1 teaspoon baking soda
1/2 teaspoon salt
1 teaspoon ground cinnamon
1/2 teaspoon ground cloves
1/4 teaspoon ground ginger
1/4 teaspoon ground nutmeg
1 egg
1/4 cup applesauce
1/4 cup molasses
1/2 cup sugar
3 tablespoons vegetable oil
1/2 cup boiling water
GEMS recipients, left to right standing, with flowers are
Deb Kasevich, Elaine Drew RN, and Adrienne
Tompkins. GEMS recipients seated are, left to right,
Katherine Ross and Laurie Dougherty RN. Flanking
them are John Carlson, far right and Bobbi Cribby RN,
and on the left John Ludwig RN.
Directions:
Heat oven to 350*F. Grease and flour a 12-cup muffin
tin or line with paper liners.
Combine flour, sugar, baking soda, salt, cinnamon,
cloves, ginger and nutmeg in a medium bowl; make a
well in the center.
In another bowl, beat egg, applesauce, oil, molasses and
sugar, mixing well. Pour mixture into well. Mix batter
until just moistened; add water and mix until just blended.
Fill prepared muffin tins two-thirds full. Bake for 20 minutes or until muffins test done. Cool in pan on wire rack.
When cooled, dust with sifted confectioner’s sugar.
retention and recruitment of highly motivated professionals committed to excellence.
Bobbi Cribby, RN, Director of Acute Care Services, hosted the reception to present the recipients with their
GEMS awards and recognition pins. John Carlson,
President/CEO welcomed the recipients, their family
members, and staff to the presentation ceremonies.
Department managers, Jill Rollins, RN, Manager of
Inpatient Services, Pamela Crawford, RN, Emergency
Department manager, and Susan Rivet, RN, Director of
Outpatient Clinics presented the awards to their colleagues. Ms. Drew attained the Diamond status within
the GEMS Program, the highest level attainable, and
Ruby status was awarded to Ms. Dougherty, Ms. Ross,
Ms. Tompkins and Ms. Kasevich. The Regional
Professional Advancement Sub-Committee at Bridgton
Hospital administers the GEMS Program.
Makes 1 dozen muffins. Great served with a spread mix
made of cream cheese, walnuts, and raisins.
Health Tip: Do a Little, Get a
Lot!
The notion that good health can come in small tidbits is
not really new. Research showing that making small
changes can add up to a big difference has been quietly
accumulating for a while.
The afternoon event concluded with John Ludwig RN,
Vice President of Administration, encouraging employees
to consider applying for GEMS status in the years ahead.
Bridgton Hospital staff are well known for their dedication to patient care, commitment to customer service and
community involvement - all traits of a GEMS honoree.
For example, a study published in the Archives of
Internal Medicine found that adding just 30 minutes of
walking per day was enough to prevent weight gain and
encourage moderate weight loss.
3
Possible Upcoming Events:
V Martha’s Vineyard
V Spring Quincy Market
V Sea Dogs Tickets
The following Events are currently being offered to all
CMMF employees through the Employee Special Events
Committee. Please call or e-mail the contact person's
name listed with the event for ticket information. Payroll
deduction is available for all charges of $40 or more for
full-time and regular part-time employees.
Rumford Hospital invests in new
pulmonary function testing equipment
V Cruise on Carnival’s Valor in the Eastern Caribbean,
V
V
V
V
V
V
V
V
V
V
V
Rumford Hospital Respiratory Therapists Stacy Baker
and Sue Rioux spent three days in intensive, dedicated
training to use recently purchased pulmonary function
testing (PFT) equipment from Viasys. The new equipment cuts the time needed to test patients from up to two
hours to only about 45 minutes. This state-of-the-art
equipment also allows the therapists to perform lung volume diagnostic tests that the old equipment could not
handle. The new PFT machine is the same equipment in
use at CMMC and Duval’s office. This means that, when
a patient has an initial test at Rumford Hospital, any follow-up testing done in Lewiston will be done on the same
equipment, thus the results can be more reliably compared.
February 10 through 18, 2007. Cost is $1,319 and
includes airfare. Contact is Terry at Dube’s Travel at
1-800-698-6720
Boston Bruins, February 10. Cost is $71 for bus and
ticket. Contact Lisa Asselin at 2839.
Maineiacs, February 11. Cost is $8 per ticket.
Contact is Lisa Girouard at 5544.
Hairspray at Merrill Auditorium, February 24.
Cost is $57 per ticket. Contact is Ann Nyberg at
5919.
Dance Asia at the Waterville Opera House, March 4.
Cost is $8 per ticket. Contact is Rhiannon Fetterman
at 5702.
Dessert Theater at the Waterville Opera House,
March 10. Cost is $20 per ticket. Contact is
Rhianoon Fetterman at 5702.
Boston Flower Show/Quincy Market, March 17.
Cost is $37.50 for bus and ticket. Contact Lynn
Medlen at 2790.
Seasme Street Live at the Colisee, March 20.
Cost is $15 per ticket. Contact is Rhiannon
Fetterman at 5702.
Stars on Ice, March 24. Cost is $35 per ticket.
Contact is Deb Shennett at 2522.
Harlem Globetrotters at the Colisee, March 29. Cost
is $18 per ticket. Contact is Rhiannon Fetterman at
5702.
Cruise on the Norwegian Dawn to the Bahamas and
Bermuda, June 16 to June 23. Packages range from
$969 to $1,269. Contact is Dube Travel at
1-800-698-6720.
Patriots Tickets to Most Home Games. Cost is $155
for bus and ticket. Contact is Linda at Dube Travel at
784-2916.
Tim Curato begins a pulmonary function test as Rumford
Hospital Respiratory Therapist Stacy Baker and Viasys
Application Specialist Mark Cole monitor the new PFT
equipment.
4