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Contents Page
Welcome to the programme
2
Collecting your rewards points
3
Rewards tiering and how it works
12
How tiering points are calculated
12
How to qualify for tiering points
14
An example of how many rewards
points you could collect
16
How much is a rewards point worth?
17
What can you get with your rewards points?
17
Where and how to redeem your rewards points 18
Getting the most from your membership
20
Your UCount Rewards Card
21
Important contact details
23
1
C ollect in g y ou r rewa rds poin t s
There are four easy ways to collect
rewards points:
1. Collect rewards points on your grocery
purchases – and get up to 10%* back in
rewards points!
W elco m e to
the p rog ra m m e !
As a member of the UCount Rewards programme,
you can look forward to fantastic savings
and benefits when you pay for your everyday
purchases with your Standard Bank personal debit,
cheque or credit card! Every time you use your
card to make a qualifying purchase you will collect
rewards points which you can redeem for a variety
of items – including fuel from Caltex forecourts. As
a valued Standard Bank customer, you’ll also get
great deals and special offers when you shop at
any of our Participating Rewards Retailers.
This welcome brochure is your step-by-step guide
to how the UCount Rewards programme works and
all the benefits you’ll enjoy. So keep it in a safe
place so that you can refer to it at a later stage.
2
You will collect up to 10%* back in rewards
points on your grocery purchases at Checkers,
Checkers Hyper, Makro, Pick n Pay, Shoprite,
SPAR and Woolworths stores countrywide. Simply
use your Standard Bank personal debit, cheque
or credit card to pay and your rewards points will
be automatically credited to your rewards account
once a month.
Collecting rewards points from Participating Grocery
Retailers is limited to 20% of your total monthly card
spend. This means that we will add all purchases made
on your Standard Bank personal debit, cheque and credit
card together each month. Purchases exceeding 20%
of your total monthly card spend will not qualify for the
up to 10% in rewards points on your groceries, however,
you will still collect up to 1.5% in rewards points on
these remaining purchases. Visit our website
www.standardbank.co.za/UCount to see which
non-grocery products are excluded.
3
2. Collect rewards points every time you use
your Standard Bank personal card – and get
up to 1.5%* back in rewards points on your
purchases!
You’ll collect rewards points when you use your
Standard Bank personal debit, cheque or credit
card to pay for your everyday purchases** – no
matter where you shop or what you buy! Simply
pay for your purchases using your Standard Bank
personal card and your rewards points will be
automatically credited to your rewards account
once a month.
** Excludes gambling, toll gates, cash advances,
electronic funds transfers, inter-account transfers and
payments, cash withdrawals, foreign exchange purchases,
cheques issued, stop and debit orders, fuel purchases
and garage card purchases.
PLUS … want to buy thousands of great products
like electronics, appliances, airtime and much,
much more without having to leave home? Buy
them from the UCount Rewards Online Mall using
your Standard Bank personal credit or cheque card
and collect even more rewards points!
You can also access a huge range of great deals
on flights, car rental, hotel accommodation and
holiday packages through the UCount Rewards
Travel Mall! You will be able to quickly and easily
search for, and compare prices on, local flights,
international flights and car hire. You can also
book accommodation at a range of hotels and
B&B’s around the world.
Visit www.standardbank.co.za/UCount for all the
latest offers.
NB!
All Standard Bank customers can benefit from
the deals we have negotiated, but as a UCount
Rewards member you will get even better deals
and discounts – and up to 1.5%* back in
rewards points!
4
3. Collect from our Participating Rewards
Retailers – and get up to 5%* back in
rewards points!
Use your Standard Bank personal debit, cheque or
credit card to pay for your purchases every time
you shop at any of the following Participating
Rewards Retailers and you’ll collect rewards points!
This is done automatically, so you don’t have to do
anything extra when paying.
When signing up for a NEW Altech Netstar vehicle
tracking agreement, you will:
• Collect R19 per month in rewards points on a
Sleuth system at a monthly subscription of R109
• Collect R41 per month in rewards points on an
Early Warning system at a monthly subscription
of R200
• Collect R60 per month in rewards points on
a Cyber Sleuth Supreme system at a monthly
subscription of R229.
5
When using your Standard Bank personal debit,
cheque or credit card at any Clicks store in South
Africa, you will:
• Collect 1% in rewards points on all qualifying
purchases* (inclusive of VAT)
• What’s more, you will also collect up to 1.5%
in rewards points on all your purchases from
Standard Bank.
Terms and Conditions
1.Rewards points will only be collected if your
monthly Altech Netstar subscription fee is paid
by debit order from your Standard Bank personal
current account, transactional savings account or
credit card.
2.Rewards points will not be collected where your
monthly Altech Netstar subscription fee is less
than the monthly subscription amounts
shown above.
Terms and Conditions
1.*You cannot collect rewards points on
prescription medications, dispensary fees,
airtime or gift card purchases.
2.Your rewards points cannot be refunded back
into your UCount Rewards Card if you return
goods that were purchased with your rewards
points – you will be refunded with a Clicks gift
card, or according to Clicks’ return policy.
3.No rewards points will be collected if you
are in arrears with your Altech Netstar
subscription fees.
4.You cannot use your rewards points to pay your
Altech Netstar subscription fee.
6
7
When using your Standard Bank personal debit,
cheque or credit card at any Coricraft store in
South Africa, you will:
• Collect 2,5% in rewards points on purchases
between R1 – R1 000 (Including VAT)
• Collect 3,5% in rewards points on purchases
between R1 001 – R10 000 (Including VAT)
Terms and Conditions
Your rewards points cannot be refunded back into
your UCount Rewards Card if you return goods that
were purchased with your rewards points – you
will be refunded with an Incredible Connection gift
card or according to Incredible Connections’
return policy.
• Collect 5% in rewards points on purchases over
R10 001 (Including VAT)
• What’s more, you will also collect up to 1.5%
in rewards points on all your purchases from
Standard Bank.
When using your Standard Bank personal debit,
cheque or credit card at any Makro store in
South Africa, you will:
Terms and Conditions
• Collect 0.75% in rewards points on general
merchandise purchases (including VAT)
Your rewards points cannot be refunded back into
your UCount Rewards Card if you return goods that
were purchased with your rewards points – you will
be refunded according to Coricraft’s return policy.
• What’s more, you will also collect up to 1.5%
in rewards points on all your purchases from
Standard Bank
• Collect up to 10% in rewards points on your
grocery purchases
When using your Standard Bank personal
debit, cheque or credit card at any Incredible
Connection store in South Africa, you will:
• Collect 1.25% in rewards points on your
purchases (including VAT)
• What’s more, you will also collect up to 1.5%
in rewards points on all your purchases from
Standard Bank.
8
• You also collect 0.75% in rewards points on
the value of your rewards points redeemed on
general merchandise when using your UCount
Rewards Card.
Terms and Conditions
1.General merchandise excludes food, groceries,
liquor, cellular, delivery charges, financial
services (such as extended warranties) and
gift cards.
2.Grocery means all perishable and non-perishable
foodstuffs; any substance that can be used or
9
prepared for use as food; all household cleaning
supplies; beauty and health products (excluding
in-store pharmacy and prescription medication
purchases).
3.The Rand value of rewards points that can be
collected will be limited to R500 in rewards
points per fixed cycle, which runs from the
16th of the month to the 15th of the following
month.
4.You must have a Makro access card in order to
transact at Makro.
5.Your rewards points cannot be refunded back
into your UCount Rewards Card if you return
goods that were purchased with your rewards
points you will be refunded with a Makro credit
note (not redeemable for cash) or according to
Makro’s return policy.
Terms and Conditions
1.You can collect a maximum of 1 500 rewards
points (R150) per transaction at Tiger Wheel
& Tyre.
2.Your rewards points cannot be refunded back
into your UCount Rewards Card if you return
goods that were purchased with your rewards
points you will be refunded with a Tiger Wheel
& Tyre gift card or according to Tiger Wheel &
Tyre’s return policy.
In addition to our Participating Rewards Retailers,
we will also be giving you extra opportunities to
collect even more rewards points – and to enjoy
exclusive benefits, deals and special offers. Visit
www.standardbank.co.za/UCount or call us on
0860 UCOUNT (82 68 68) to see what’s hot
and happening.
When using your Standard Bank personal debit,
cheque or credit card at any Tiger Wheel & Tyre
store in South Africa, you will:
• Collect 2.5% in rewards points on purchases
between R1 – R500 (including VAT)
Collect rewards points from your fuel purchases
at participating Caltex forecourts only
• Collect 3.5% in rewards points on purchases
between R501– R1 500 (including VAT)
You can also collect rewards points for every
litre*** of fuel purchased at participating Caltex
forecourts. (Refer to the UCount Rewards website
www.standardbank.co.za/UCount to see
how much you can collect)
• Collect 5% in rewards points on purchases over
R1 501 (including VAT)
• What’s more, you will also get up to 1.5% back
in rewards points on all your purchases back
from Standard Bank
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11
Reward s t ie ri n g a n d h o w
i t wor k s
Based on your monthly banking activity and the
number of Standard Bank products and services
you use every month, you automatically get tiering
points which put you into a particular rewards tier.
There are four rewards tiers and the more Standard
Bank products and services you use (see table on
page 14-15), the higher your rewards tier will be
and the more rewards points you can collect from
your qualifying purchases.
H ow ti e ring p o i n ts
ar e calc u l a t e d
Tiering points are calculated monthly and will
determine the rewards tier you qualify for in a
particular month. For example, if your monthly
banking activity and use of products and services
mean you qualify for 631 tiering points, you will be
placed into tier 3. This means that you will qualify
to collect 1% in rewards points on your purchases
back at any store and 3% in rewards points back on
your grocery purchases at the Participating
Grocery Retailers!
Tier
Tier 1
Tier 2
Tier 3
Tier 4
Tiering points
0-400
401-550
551-700
>700
Collect rate on
normal purchases
0.25%
0.5%
1%
1.5%
Cap
Capped
at
R2 000
worth of
rewards
points
per fixed
cycle
including
fuel
rewards
points
Capped
at
R3 000
worth of
rewards
points
per fixed
cycle
including
fuel
rewards
points
Capped
at
R5 000
worth of
rewards
points
per fixed
cycle
including
fuel
rewards
points
Capped
at
R10 000
worth of
rewards
points
per fixed
cycle
including
fuel
rewards
points
Collect rate on
grocery purchases
0%
1.5%
3%
10%
Capped
at
R3 000
worth of
rewards
points
per fixed
cycle
Capped
at
R3 000
worth of
rewards
points
per fixed
cycle
Capped
at
R5 000
worth of
rewards
points
per fixed
cycle
Cap
Rewards points will be calculated retrospectively
and allocated to your rewards account at the end of
each month. The fixed cycle runs from the 16th of
the month to the 15th of the following month.
12
13
How to q u a l i fy fo r ti e r i n g po i n ts
Take a look at the table below to see how many
tiering points you qualify for with the Standard
Bank personal products and services you already
use. Then visit www.standardbank.co.za/UCount
and use our rewards estimator to see how many
more rewards points you could collect!
Qualifying criteria
Frequency/value
Monthly Tiering
Points allocated
Use Internet and/or cellphone banking for customer
initiated transactions (excluding pre-paid vouchers)
3 times a month
Use a Standard Bank ATM to make deposits (cheque & cash)
At least once a month
25
Receive all your Current Account statements via email
Current Account
50
Give Standard Bank consent to send you internal marketing
material
Monthly
Update your personal contact details at a Standard Bank
branch
Once per 12 month period
Hold a transactional current account for at least 3 years (this
excludes transactional savings and credit cards)
At least 3 years
Hold an active Standard Bank Credit, Debit or Cheque Card
(excl. Diners, Co-Brands, British Airways & Blue Bean)
3 Point of Sale transactions per
month across all cards
Meet the minimum monthly deposit amount in a
transactional current account (this excludes transactional
savings and credit cards)
Min R5 000 per month
Hold a Standard Bank Home Loan
Ongoing limited to one Home Loan
per month
50
Hold a Standard Bank Vehicle or Asset Finance Agreement
Per product, per month
50
50
100
75
100
75
100
Hold an Investment and/or Savings Account and maintain an Average balance of R10 000 per
average monthly balance across all qualifying products*
month
50
Have a Revolving Credit Plan facility and/or Medium Term
Loan
Per product, per month
75
Hold a qualifying Standard Bank Insurance policy*
Per policy, per month
Purchase Foreign Currency from Standard Bank using your
transactional current account or PlusPlan account
>R7 500 per 12 month period
Draft a Will through Standard Bank and keep in Safe Custody
Monthly
50
50
50
*Refer to our website for full details of
qualifying products
14
15
An exa m p le of h o w ma n y
reward s p oint s y o u co u l d co l l e c t
You are in tier four and last month you spent a
total of R8 500 using your Standard Bank personal
debit, cheque and/or credit card. R1 700 was on
groceries at Participating Grocery Retailers,
R4 800 was on other purchases, R1 500 was
at Tiger Wheel and Tyre one of our Participating
Rewards Retailers and R500 (for example 38 litres)
was on fuel at Caltex forecourts.
Based on this spend amount, you could collect
up to:
• R
170.00 back in rewards points on your
grocery purchases
• R
72.00 back in rewards points on your
other purchases
• R
75.00 back in rewards points on your purchase
made at Tiger Wheel and Tyre our Participating
Rewards Retailer
• R
38.00*** back in rewards points on your fuel
purchase at Caltex forecourts.
That’s a total of R355.00 back in rewards points!
Want to see how you can improve your tier
status and the number of rewards points you
could collect?
Go to www.standardbank.co.za/UCount and use
our rewards estimator.
How mu ch is a rewards
poin t wor t h ?
10 rewards points = R1 and with so many ways to
collect rewards points it won’t be long before you
can treat yourself to something special!
W h a t can y ou g et wit h y ou r
rewa rds poin t s?
With so many options available on which to
redeem**** your rewards points, you’ll be
spoilt for choice! You can redeem your rewards
points for:
• A
irtime, books, gifts, electronics, luggage,
garden and DIY, health and beauty, house and
home, kids and games, office and PC, sports
items and equipment
• Travel
• C
onvert them to SAA Voyager Miles through the
UCount Rewards contact centre
• Visit a Bidvest Premier Airport Lounge
• M
ake a deposit into an existing Standard Bank
PureSave account
• Make a donation to a charity
• In-store at any of our Participating Rewards
Retailers
• Pay for fuel at any participating Caltex forecourt.
Remember, if you don’t have enough rewards
points, you can always part pay using your Standard
Bank personal debit, cheque or credit card. Or, if
you can’t wait for your rewards points balance to
grow, simply pay for your purchase in full using
your Standard Bank personal debit, cheque or
credit card.
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17
Wher e a nd ho w to r e d e e m
your r e w a rd s p o i n ts
Redeeming your rewards points is just as easy as
collecting them! You can use any of these easy and
convenient ways to do it:
UCount Rewards Online Mall
The UCount Rewards Online Mall offers a
fantastic range of products and services at great
prices. From kitchen appliances and electronic
equipment to spa treatments, airtime or magazine
subscriptions, our hand-picked product range
offers a range of items that will get your pulse
racing! Browse the various lifestyle categories, or
use the search functionality to find a particular
item that you have set your heart on! If you don’t
have enough rewards points yet, pay the difference
using your Standard Bank personal cheque or
credit card.
Plus – we’ll deliver to your door!
UCount Rewards will securely deliver your mall
purchases directly to your door and if your item
is a gift, simply enter the address of the person
you would like to have it sent to, and we’ll take
it from there! You can also use your rewards
points to pay the delivery fee, visit
www.standardbank.co.za/UCount for details.
UCount Rewards Travel Mall
Time is a valuable commodity … that’s why we are
offering all our members access to the UCount
Rewards Travel Mall! Our team of experienced
travel consultants is standing by to help you to
create memories that will last a lifetime. From
cruises and safaris to local getaways, walking tours
or weekend breaks, we’ll arrange a unique package
deal for you and your family – and take care of all
the arrangements. It’s almost like having a personal
travel agent!
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Plus – get automatic travel insurance!
Travel insurance is a must have – so, as yet
another value-added benefit, all travel booked
using rewards points will automatically come
with basic travel insurance! Public conveyance
ticket purchases made with your Standard Bank
MasterCard®, Cheque or Visa card will also be
covered with the basic travel insurance – be sure
to check our terms and conditions. We can also
assist you with additional top-up insurance
from Standard Bank.
UCount Rewards Card
To redeem your rewards points at any of our
Participating Rewards Retailers, Bidvest Premier
Airport Lounges or for fuel at any participating
Caltex forecourt, simply swipe your activated
UCount Rewards Card and enter your PIN at
the till. Simple as that!
UCount Rewards Contact Centre
Call us on 0860 UCOUNT (82 68 68) and one of
our friendly consultants will gladly help you with
your redemption. And remember, everything that
is available online is also available through our
UCount Rewards Contact Centre.
UCount Rewards Contact Centre operating times:
• Monday to Friday from 8am to 5pm
• Saturdays from 8am to 12pm
• Closed – Sundays and public holidays
• Lost Card – 24hrs 0860 82 68 68
19
Gett in g t h e m o s t f ro m y o u r
m emb e rsh i p
To get the most from your UCount Rewards
membership, you must create an online rewards
profile. If you registered for the programme online,
you would already have done this. If you registered
in a branch or through our UCount Rewards Contact
Centre, you still need to create your profile.
By creating an online rewards profile, you’ll be
able to check your balance, see how many rewards
points you have collected, what your rewards tier
is for the month, redeem your rewards points and
be the first to hear about our fantastic deals and
specials and much more! Here’s how to create
your profile:
You r U C ou n t Rewa rds C ard
As part of your rewards welcome pack, you’ll
receive your UCount Rewards Card. You will
need your UCount Rewards Card every time you
redeem your rewards points in-store at any of our
Participating Rewards Retailers, at Bidvest Premier
Airport Lounges or at Caltex forecourts.
• Simply visit www.standardbank.co.za/UCount
• Click on the ‘log-in’ button
• Select “logging in for the first time”
• E
nter your South African ID number or passport
number in the username field and click on
‘log in’.
You can also check your balance at any time by:
• Calling 0860 UCOUNT (82 68 68)
• S MS’ing the word “BALANCE” to 45224.
SMS cost R1.
Important – you must activate your Rewards Card
and select a PIN before you can redeem your
rewards points.
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I mpor t a n t con t a ct det ails
Activating your Rewards Card will link it to your
rewards profile, and selecting a PIN will make
sure that only you can access your rewards
points when using your Rewards Card – so keep
your PIN secret!
If you have any questions about the UCount
Rewards programme or if there is anything else you
might need help with, contact us at:
Activate your Rewards Card online at
www.standardbank.co.za/UCount or call
0860 UCOUNT (82 68 68) and a consultant
will help you.
Fax number:
(021) 700 8758
Email address:
[email protected]
Contact Centre: 0860 UCOUNT (82 68 68)
NB:
Cancelling your UCount Rewards Card
If your Rewards Card has been lost, stolen or
damaged, you can suspend or cancel your Rewards
Card on the UCount Rewards website. Log on to
www.standardbank.co.za/UCount with your log in
details, go to the “My Rewards” tab and select
“My Rewards Card”. Alternatively, you can call
0860 UCOUNT (82 68 68). You should do this
as soon as possible to avoid any potential fraud.
We are a member of the Banking Association of
South Africa which has appointed an independent
Ombudsman for Banking Services to deal with
complaints. If we do not resolve your problem or
you are not happy with the way your problem was
resolved, then you may use the Services of the
Ombudsman who can be contacted in one of the
following ways:
Telephone: 0860 800 900 or 011 838 0035
Fax: 011 838 0043
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Ordering a new UCount Rewards Card
Email: [email protected]
Replacing your cancelled Rewards Card is easy;
simply call the UCount Rewards Contact Centre
or go online and request a new Rewards Card on
your online profile. A card replacement fee will
be charged, please refer to the UCount Rewards
website for a full list of all fees.
Website: www.obssa.co.za
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Note s
*Terms and conditions apply. These are available online at
www.standardbank.co.za/UCount or by calling 0860 UCOUNT
(82 68 68). ** Rewards points cannot be collected from
gambling, toll gates, cash advances, electronic funds transfers,
inter-account transfers and payments, cash withdrawals, foreign
exchange purchases, cheques issued, stop and debit orders,
fuel purchases and garage card purchases. *** Limited offer of
R1 in rewards points per litre of fuel at Caltex forecourts runs
from 1 June to 31 December 2013. Thereafter, you will collect
20 cents in rewards points per litre of fuel at Caltex forecourts.
Terms and conditions apply.
**** IMPORTANT NOTE: While you can collect rewards points
when you buy groceries from Checkers, Checkers Hyper,
Makro, Pick n Pay, Shoprite, SPAR and Woolworths, you cannot
redeem (spend) your rewards points at these stores (other
than at Makro). Rewards points can only be redeemed at the
Participating Rewards Retailers, Caltex forecourts , Bidvest
Premier Airport Lounges or at the UCount Rewards Online Mall,
UCount Rewards Travel Mall, or through the UCount Rewards
Contact Centre. Visit www.standardbank.co.za/UCount for
more information and to access the latest deals.
Standard Bank supports the
Ombudsman for Banking Services
Sharecall number 0860 800 900
Authorised financial services and registered credit provider (NCRCP15)
The Standard Bank of South Africa Limited (Reg. No. 1962/000738/06).
SBSA 133214-3/12
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