e-Learning
The e-Learning courses form
part of Baringa’s 3D integrated
approach to improving
business process and team
performance.
Team Based
Problem
Solving
e-Learning developed in partnership with Reinvigoration
Baringa Partners LLP is an award-winning management
consultancy that specialises in the energy, financial services,
utilities and telecoms and media markets in the UK and
continental Europe. It partners with organisations when they
are developing and delivering key elements of their business
strategy, as well as working extensively with government
and regulators providing policy and advisory services.
Baringa works with its clients either to implement new or
optimise existing business capabilities relating to their
people, processes and technology.
Baringa Partners LLP, 3rd Floor, Dominican Court, 17 Hatfields, London SE1 8DJ
T +44 (0)203 327 4503 F +44 (0)203 327 4221 W www.baringa.com
E [email protected]
60 minute e-learning course suitable
for people in any business or sector
who need to solve problems.
Team Based Problem Solving
The ability to solve problems across all levels in an organisation has been one of the vital characteristics found
in most successful businesses. As businesses move forward in the increasingly competitive marketplace, there
has never been more of a need to improve products and services to satisfy customer demand. Using teams to
solve problems is a vital ingredient for business improvement.
This e-learning course allows you to rapidly build capability across wide groups of people in a very short space
of time, accelerating your journey towards the creation of a culture of continuous improvement.
The course is supported throughout with an interactive case study, allowing learners to apply the theory taught,
to enhance their learning experience.
At the end of the course there is a 10-question quiz to cement learning. Learners are then able to download
a summary of the problem solving processes taught, together with a key A3 problem solving template for
future use.
Learning Objectives
Problem Solving Tools Taught
During this course you will be able to:
Learners are exposed to different problem solving tools in each stage of the
process.
u explain why the ability to solve
problems is an important skill for
everyone within an organisation
u describe the stages of a structured
problem solving process, and
understand why they are each
important
u apply this structured problem solving
process to a case study to understand
how some of the problem solving tools
can help
u explain how A3 thinking can support
Team Based Problem Solving
1. Problem Definition & Desired State
u problem and goal statements
u problem containment
2. Possible Causes
u brainstorming
u Kipling
u Fishbone/Ishikawa
3. Analyse & Quantify
u
u
u
u
tally charts
Pareto analysis
weighted voting
5 whys/why trees
4. Potential Solutions
u ease benefit matrix
u like and must table
u force field analysis
5. Pilot & Implement
u PDCA
u A3 thinking
6. Evaluate Benefits
u using metrics