Teleconference number: 877.211.3621 – Passcode: 212 803 4073 1 ` FINAL as of 06/07/17 @ noon hosts the MidTown Regulatory Group 590 Madison Avenue, 20th Floor Wednesday, June 7, 2017 @ 4pm NYT 2017 MEETING SCHEDULE: July 12 (no meeting in August), September 6th, October 4th, November 1st, and 2017’s Holiday Party on December 6th. th 1. DISCUSSION: Sutherland Asbill and Brennan published an article regarding the SEC Robare Opinion in which the SEC sued an IA and two of its principals in 2015 (Respondents) for failing to disclose conflicts of interest to the IA’s clients. According to the SEC, the IA failed to disclose to its clients that it received compensation from its custodian for maintaining client assets in certain mutual funds. After the trial, the administrative law judge (ALJ) found that the SEC’s Division of Enforcement failed to prove that Respondents committed fraud by acting with scienter or negligence. The ALJ noted that “Respondents relied in good faith on the advice of its compliance firms” and such reliance presented “‘possible evidence of an absence of any intent to defraud.’” Late last year, on appeal, the SEC reversed the decision of the ALJ. The SEC found that although there was no finding of scienter, Respondents were negligent for failing to disclose conflicts of interest to clients, despite the assertion that they relied on the advice of compliance firms. The Commission found that Respondents did not adequately disclose on the firm’s Forms ADV the existence of its arrangement with the custodian or details about the conflict the arrangement presented and therefore violated Sections 206(2) and 207 of the Investment Advisers Act of 1940. The Commission imposed a cease-and desist order on Respondents and ordered each Respondent to pay a $50,000 civil money penalty. (article here: http://bit.ly/2qIRx6p, initial opinion here: http://bit.ly/2s242xL, appeal here: http://bit.ly/2rNQFBR, and all attached below) 2. QUERY: Do firms performing institutional business plan on sending out some sort of letter relating to the DOL rules to confirm non-fiduciary status? Teleconference number: 877.211.3621 – Passcode: 212 803 4073 1 ` 3. DISCUSSION: FINRA Regulatory Notice 17-18: Guidance on Social Networking Websites and Business Communications (here: http://bit.ly/2rNLeD5 and below) which provides guidance regarding the application of FINRA rules governing communications with the public to digital communications, in light of emerging technologies and communications innovations. 4. DISCUSSION: FINRA Regulatory Notice 17-20: FINRA Requests Comment on the Effectiveness and Efficiency of Its Rules on Outside Business Activities and Private Securities Transactions (here: http://bit.ly/2qJ6Dc2 and below). FINRA is conducting a retrospective review of the rules governing outside business activities and private securities transactions to assess their effectiveness and efficiency. This Notice outlines the general retrospective rule review process and seeks responses to several questions related to firms’ experiences with these specific rules. 5. QUERY: A member would like to know if there is anyone willing to describe how their firm handles SA and disclosure for technical analysis? • This member’s firm has a technical analyst coming on board who will be mostly publishing macro pieces but is planning on including some single stock charts. Do they need to treat each single stock chart as individual coverage? • If this member’s firm has no rice target and no buy/sell/hold for the single names, does that change the analysis? Finally, • If it’s a collection of charts with no specific recommendation, does that change the analysis? 6. QUERY: A member asks, in light of recent FINRA and state scrutiny, do firms have an internal definition of ‘high risk’ or ‘recidivist broker’? 7. QUERY: A member would like to know if firms are completing FINRA's Risk Control Assessment (RCA) survey? FINRA uses the information obtained from the RCA to enrich their surveillance program and regulatory coordinator's knowledge of your firm; develop their national, risk-based examination plan; and risk-focus and streamline each examination. 8. Other items? Caveat Compliance: Can Firms Rely on Advice Received from Compliance Consultants? By Brian L. Rubin and Rebekah R. Runyon Caveat emptor, quia ignorare non debuit quod jus alienum emit. (“Let a purchaser beware, for he ought not to be ignorant of the nature of the property which he is buying from another party.”)1 B Brian L. Rubin is Head of Litigation in the Washington, D.C. office of Sutherland Asbill and Brennan, LLP, and is the Administrative Partner in charge of the Securities Enforcement and Litigation Team.* Rebekah R. Runyon is an associate in the Atlanta, GA office of Sutherland Asbill and Brennan, LLP. She advises clients on complex business litigation matters, particularly in securities litigation, accountants’ liability and commercial litigation. She also represents clients in a wide variety of proceedings in state and federal courts.** roker-dealers (BDs) and investment advisers (IAs) regularly hire compliance consultants to obtain advice about regulatory requirements. A recent Securities and Exchange Commission (SEC or Commission) enforcement proceeding against an investment adviser (IA) calls into question whether firms may rely on compliance consultants as a defense to violating the law.2 However, if firms take proper steps, BDs and IAs may still be able to retain consultants and defend themselves based on the advice they receive. Otherwise, “caveat emptor” (as the saying goes) or “caveat compliance” (as the SEC seems to be saying). The relevant case began in 2015 when the SEC sued an IA and two of its principals (Respondents) for failing to disclose conflicts of interest to the IA’s clients. According to the SEC, the IA failed to disclose to its clients that it received compensation from its custodian for maintaining client assets in certain mutual funds. After the trial, the administrative law judge (ALJ) found that the SEC’s Division of Enforcement failed to prove that Respondents committed fraud by acting with scienter or negligence. The ALJ noted that “Respondents relied in good faith on the advice of its compliance firms” and such reliance presented “‘possible evidence of an absence of any intent to defraud.’”3 Late last year, on appeal, the SEC reversed the decision of the ALJ. The SEC found that although there was no finding of scienter, Respondents were negligent for failing to disclose conflicts of interest to clients, despite the assertion that they relied on the advice of compliance firms. The Commission found that Respondents did not adequately disclose on the firm’s Forms ADV the existence of its arrangement with the custodian or details about the conflict the arrangement presented and therefore violated Sections 206(2) and 207 of the Investment Advisers Act of 1940. The Commission imposed a cease-and desist order on Respondents and ordered each Respondent to pay a $50,000 civil money penalty. ©2017, Brian L. Rubin and Rebekah R. Runyon PRACTICAL COMPLIANCE & RISK MANAGEMENT FOR THE SECURITIES INDUSTRY | MARCH–APRIL 2017 11 Caveat Compliance: Can Firms Rely on Advice Received from Compliance Consultants? The ALJ Decision In dismissing the allegations against Respondents, the ALJ reviewed Respondents’ reliance on the advice of professional securities consultants in drafting the firm’s disclosures. The ALJ noted that the firm “attempted to meet its responsibility for determining what it needed to disclose in its Form ADV by hiring outside consultants.” The principals paid compliance had testified that throughout the relevant period, outside consultants advised the firm about its disclosures to ensure that the firm met its disclosure requirements. However, in reversing the decision of the ALJ, the Commission held that neither Respondents nor the ALJ cited any case recognizing reliance on compliance consultants as a defense. The Commission further noted that even if such a defense existed, Respondents had been unable to establish such reliance. The record contained no evidence that the firm sought, received or relied on advice from consultants regarding the disclosures it needed to make about the arrangement with the custodian.4 The SEC noted that neither principal was able to recall specific details about the discussions with the consultants nor did they remember providing the consultants with copies of the agreement the firm entered into with the custodian. The Commission concluded that the firm and one principal (the president and CEO) “could not reasonably rely on any advice that the disclosures were adequate because they knew their obligations as investments advisors, that they were required to disclose potential conflicts of interest, and that the Arrangement presented such a conflict but was not disclosed.”5 A recent [SEC] enforcement proceeding against an investment adviser calls into question whether firms may rely on compliance consultants as a defense to violating the law. consultants to assist them in preparing disclosures and reviewing and updating the firm’s Form ADV, and the consultants were provided with the necessary information to render this advice. While the principals could not recall the specific conversations about when they informed the consultants of the arrangement with the custodian, the consultants confirmed that such an arrangement would ordinarily be a topic of discussion and that the principals were forthcoming with information and were engaged and proactive during their discussions. After reviewing the Forms ADV, the consultants told the principals that the firm’s disclosures were adequate and compliant with then-current requirements. Therefore, the ALJ held that the principals “belt-and-suspenders approach to compliance, through which they relied on multiple [compliance] firms” to ensure the firm “was compliant with its disclosure obligation belie[d] any argument that [the principals] acted with intent to deceive, manipulate, or defraud anyone.” The ALJ concluded that Respondents’ good faith reliance on compliance firms was clear evidence of an absence of scienter. The SEC Opinion On appeal, the Commission reviewed Respondents’ reliance on the advice of compliance consultants and addressed Respondents’ contention that they did not act negligently because they relied on consultants. At the trial, Respondents 12 MARCH–APRIL 2017 | Quid est veritas (What Is Truth): Does a Reliance on Consultant Defense Exist? The SEC decided not to answer this question. Instead, the SEC stated: “Neither Respondents nor the law judge cite any case recognizing a defense of reliance on compliance consultants.” Despite the fact that no case law was cited by the parties or by the ALJ, the SEC found one of its own cases, Edgar R. Page, Advisers Act Release No. 4400, 2016 WL 3030845, at *6 (May 27, 2016), and included this parenthetical: “assuming arguendo ‘that engagement of compliance professionals—as compared to counsel—might under some circumstances mitigate the egregiousness of a wrongdoer’s misconduct,’ but concluding that the alleged reliance was, in fact, not mitigating.” That case, however, didn’t answer the question, but it raised separate questions, such as when and how would the engagement of a compliance professional provide mitigation, as opposed to a defense? It is odd that PRACTICAL COMPLIANCE & RISK MANAGEMENT FOR THE SECURITIES INDUSTRY Caveat Compliance: Can Firms Rely on Advice Received from Compliance Consultants? the SEC raised the issue of mitigation (but didn’t resolve it), rather than address the issue of defense which is implicated by the case (but didn’t even resolve that issue either). The SEC could have answered the question in the affirmative, citing its own cases where it has heard expert testimony from compliance professionals on industry standards.6 While the controlling standard for negligence-based actions is reasonableness, “industry standard is a relevant factor.”7 If industry standard is a good enough factor for the SEC to rely on to determine whether a party complied with its rules, that same industry standard— when supplied by compliance professionals in the course of their day-to-day jobs, as opposed to expert testimony—should also be good enough for BDs and IAs to rely on. It is possible that in a future case, with a better factual record, the Commission will recognize a reliance on compliance consultant defense. In Robare, the SEC left the door open for such a defense, concluding that the firm was unable to show evidence that it disclosed the necessary information to the consultants and relied in good faith on the opinion of the hired consultants. However, had the firm been able to prove elements similar to the reliance on and rely on compliance consultants regarding disclosures. While it is common for firms to tap into the experience and expertise of consultants to assist with disclosures, the SEC’s opinion could cause firms to question retaining compliance consultants. In its opinion, the Commission did not recognize that a defense of relying on compliance consultants exists. The SEC further noted that even if such a defense did exist, firms would need to prove that they sought, received and relied on specific advice in good faith to invoke such a defense. Therefore, it may be difficult for firms to simply assume that if they retain a consultant, they will be able to use that advice to defend themselves in an enforcement proceeding. If firms cannot rely on compliance consultants to provide advice that can be relied on and used as a defense in a regulatory enforcement action, firms may be able to get similar results if their in-house or outside counsel retain the compliance consultant to assist the lawyers in providing legal advice. In Robare, the SEC acknowledged that while reliance on a consultant may not constitute a defense, reliance on counsel is still a recognized defense. To establish such a defense, a respondent must demonstrate “that he made complete disclosure to counsel, sought advice as to the legality of his conduct, received advice that his conduct was legal, and relied on that advice in good faith.”9 Firms may be able to use this wellrecognized defense to protect themselves when they seek advice from compliance consultants. If inside or outside counsel hires a consultant and uses the advice from the consultant to form a legal opinion and advise the firm, then the firm may be able to rely on the combined advice of the consultant and counsel under the reliance on counsel defense. The BD or IA would, of course, need to ensure that the advice coming from counsel clearly met the elements of the reliance on counsel defense discussed above. In a somewhat similar context, courts have found that when attorneys retain accountants to assist the attorneys, the attorney-client privilege extends to the accountant.10 While this analysis appears to make sense from a practical standpoint, no cases have been identified in which the Commission has opined on this practice. The SEC found that although there was no finding of scienter, Respondents were negligent for failing to disclose conflicts of interest to clients, despite the assertion that they relied on the advice of compliance firms. counsel defense, the Commission may have found that such a defense was available. The concept of defending one’s conduct by relying on a non-lawyer professional has been recognized in other contexts, such as when parties have retained tax professionals.8 Caveat Emptor: Considerations for Firms When They Retain Compliance Consultants The Commission’s opinion provides a clear warning that BDs and IAs may want to be careful when they retain PRACTICAL COMPLIANCE & RISK MANAGEMENT FOR THE SECURITIES INDUSTRY | MARCH–APRIL 2017 13 Caveat Compliance: Can Firms Rely on Advice Received from Compliance Consultants? To rely on the advice of a compliance consultant as a defense, firms should consider taking the following steps after engaging a consultant: Document all disclosures made to the consultant; Save all communications with the consultant; and Keep records of the firm’s compliance with the consultant’s advice. Verba de futuro: Words About the Future What does the future hold for BDs and IAs that want to retain compliance consultants? Unfortunately, given the Commission’s Robare opinion, the answer to this question is not entirely clear. While the SEC did not directly answer the question of whether a reliance on consultant defense exists, it did leave open the possibility that such a defense could exist. However, if the Commission were to permit such a defense, firms would likely need to make a strong showing of their reliance on consultants and be able to prove elements similar to those required for the reliance on counsel defense. Additionally, it is possible that BDs and IAs will be able to assert a variation of the reliance on consultant defense if counsel hires the consultant directly and uses the advice of the consultant to form its legal opinion. While the ultimate impact of the Robare opinion has yet to be determined, it appears that if firms take to heart the Latin phrase “semper paratus” (always ready), by jumping through the right hoops and scaling the right walls, they may find that they can use the advice of compliance consultants to defend their conduct against regulators. ENDNOTES * Brian L. Rubin represents companies and individuals being examined, investigated and prosecuted by the Securities and Exchange Commission, the Financial Industry Regulatory Authority (FINRA) and the states. He also advises broker-dealers and investment advisers on federal and state regulatory and compliance matters. Brian was previously Deputy Chief Counsel of Enforcement with NASD and Senior Counsel with the SEC’s Enforcement Division. **Prior to joining Sutherland as an associate, Rebekah R. Runyon participated in the firm’s 2014 Summer Associate program, where she assisted in preparing depositions in connection with the Financial Industry Regulatory Authority (FINRA). Her previous experience includes serving as a judicial intern for Chris M. McAliley, a federal magistrate judge for the United States District Court for the Southern District of Florida. 1 http://wordinfo.info/unit/2975. 2 Robare Grp., Ltd., Mark L. Robare & Jack L. Jones, Jr., Opinion of the Commission, Release No. 4566 (Nov. 7, 2016), available at https://www.sec.gov/ litigation/opinions/2016/ia-4566.pdf [hereinafter SEC Robare Opinion]. 3 Robare Grp., Ltd., Mark L. Robare & Jack L. Jones, Jr., Administrative Law Judge Decision, Release No. 806 (June 4, 2015), available at https://www.sec. gov/alj/aljdec/2015/id806jeg.pdf (quoting United States v. Peterson, 101 F.3d 375, 381 (5th Cir. 1996)). SEC Robare Opinion (citing United States v. Masat, 948 F.2d 923, 930 (5th Cir. 1992) (rejecting a reliance on professionals defense because the defendant did not “clearly articulate how he relied on these professionals”)). 5 SEC Robare Opinion (citing SEC v. Goldfield Deep Mines, 758 F.2d 459, 467 (9th Cir. 1986) (“If a company officer knows that the financial statements are false or misleading and yet proceeds to file them, the willingness of an accountant to give an unqualified opinion with respect to them does not negate the existence of the requisite intent or establish good faith reliance.”)). 6 See, e.g., Thomas R. Delaney II & Charles W. Yancey, Release No. 755 (Mar. 18, 2015) (noting that compliance experts testified at length concerning the standard of care for compliance); Dean Witter Reynolds Inc., Henry L. Auwinger, and Dennis W. Peterson, Release No. 179 (Jan. 22, 2001) (noting that compliance expert testified that respondents’ supervisory procedures and activity letters comported with industry standards); George J. Kolar, Release No. 152 (Oct. 28, 1999) (noting that the Division’s compliance expert acknowledged that the supervisory procedures were in accordance with industry standards at the time). 7 SEC v. Dain Rauscher, 254 F.3d 852, 857 (9th Cir. 2001). 4 See, e.g., New Phoenix Sunrise Corp. v. C.I.R., 408 F. App’x 908, 917 (6th Cir. 2010) (holding good faith reliance on professional tax advice may establish a defense to penalties if the advice is “from a competent and independent advisor unburdened with a conflict of interest and not from promoters of the investment.”); United States v. Bishop, 291 F.3d 1100, 1107 (9th Cir. 2002) (holding a defendant claiming good faith reliance on the advice of a tax professional as a defense to willfulness in cases of tax fraud and evasion must have made full disclosure of all relevant information to that professional); Addington v. C.I.R., 205 F.3d 54, 58 (2d Cir. 2000) (holding good faith reliance on professional advice is a defense to negligence penalties; however, such reliance must be objectively reasonable, which means the adviser has to have knowledge about the industry in which the taxpayer is investing); Chamberlain v. C.I.R., 66 F.3d 729, 732 (5th Cir. 1995) (holding good faith reliance on professional advice concerning tax laws is a defense if the reliance is objectively reasonable, and the reliance is not “on someone with an inherent conflict of interest, or someone with no knowledge concerning that matter upon which the advice is given”). 9 Markowski v. SEC, 34 F.3d 99, 105 (2d Cir. 1994). 10 United States v. Kovel, 296 F.2d 918 (2d Cir. 1961). 8 This article is reprinted with permission from Practical Compliance and Risk Management for the Securities Industry, a professional journal published by Wolters Kluwer Financial Services, Inc. This article may not be further re-published without permission from Wolters Kluwer Financial Services, Inc. For more information on this journal or to order a subscription to Practical Compliance and Risk Management for the Securities Industry, go to pcrmj.com or call 866-220-0297 14 MARCH–APRIL 2017 | PRACTICAL COMPLIANCE & RISK MANAGEMENT FOR THE SECURITIES INDUSTRY Overturned on Appeal INITIAL DECISION RELEASE NO. 806 ADMINISTRATIVE PROCEEDING File No. 3-16047 UNITED STATES OF AMERICA Before the SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 In the Matter of INITIAL DECISION June 4, 2015 THE ROBARE GROUP, LTD., MARK L. ROBARE, AND JACK L. JONES, JR. APPEARANCES: Janie L. Frank and Jessica B. Magee for the Division of Enforcement, Securities and Exchange Commission Alan M. Wolper and Heidi VonderHeide, Ulmer & Berne LLP, for Respondents The Robare Group, Ltd., Mark L. Robare, and Jack L. Jones, Jr. BEFORE: James E. Grimes, Administrative Law Judge Summary In this Initial Decision, I find that the Division of Enforcement failed to carry its burden to show that Respondents The Robare Group, Ltd. (the Robare Group or TRG), Mark L. Robare, and Jack L. Jones, Jr. (collectively Respondents), violated Sections 206(1), 206(2), and 207 of the Investment Advisers Act of 1940. The allegations against Respondents are therefore dismissed. Introduction The Securities and Exchange Commission instituted this proceeding with an Order Instituting Administrative and Cease-and-Desist Proceedings (OIP). As authority, the OIP cited Section 15(b)(6) of the Securities Exchange Act of 1934, Section 203(e), (f), and (k) of the Advisers Act, and Section 9(b) of the Investment Company Act of 1940. The OIP alleges that the Robare Group and Mr. Robare are liable for primary violations of subsections (1) and (2) of Section 206 of the Advisers Act and that Mr. Jones aided and abetted and caused those same violations. The OIP also alleges that Respondents violated Section 207 of the Advisers Act. I held a hearing in this matter in Houston, Texas, on February 9 through 11, 2015. During the hearing, the parties called a number of witnesses, including Mr. Robare and Mr. Jones. Having received the parties’ stipulation at the hearing, I admitted all but four of the exhibits they offered into evidence.1 Tr. 6. Findings of Fact I base the following findings of fact and conclusions on the entire record and the demeanor of the witnesses who testified at the hearing, applying preponderance of the evidence as the standard of proof. See Steadman v. SEC, 450 U.S. 91, 100-04 (1981). All arguments and proposed findings of fact that are inconsistent with this decision are rejected. 1.1 Background regarding Form ADV This case concerns the adequacy of certain disclosures Respondents made to their clients, primarily in TRG’s Forms ADV. By way of background, Form ADV is the form used by an investment adviser to register with the Commission. See 17 C.F.R. §§ 275.203-1(a), 279.1. Registered investment advisers are required to provide clients with “a brochure and one or more brochure supplements . . . that contains all information required by Part 2 of Form ADV.” 17 C.F.R. § 275.204-3(a); see 17 C.F.R. § 275.204-3(a) (2008) (requiring an investment adviser to provide “a written disclosure statement which may be either a copy of Part II of its form ADV . . . or a written document containing at least the information then so required by Part II of Form ADV.”). “Part 2[2] of Form ADV contains disclosure requirements for [a] firm’s ‘brochure, which advisers must provide to prospective clients initially and to existing clients annually.’” Montford & Co., Advisers Act Release No. 3829, 2014 SEC LEXIS 1529, at *6-7 (May 2, 2014) (quoting Amendments to Form ADV, Advisers Act Release No. 3060, 2010 SEC LEXIS 2679, at *7 n.5 (Aug. 12, 2010), available at 75 Fed. Reg. 49,234). Schedule F of Part 2 is a continuation sheet that allows a firm to provide complete responses to the questions in Part 2. Part 2 and Schedule F provide a method for investment advisers to disclose conflicts of interest. Amendments to Form ADV, 2010 SEC LEXIS 2679, at *7-8 & n.7. 1 I declined to admit Division Exhibit 84. Robare Grp. Ltd., Admin. Proc. Rulings Release No. 2379, 2015 SEC LEXIS 882 (Mar. 4, 2015). The Division also withdrew Exhibits 51, 54, and 85. Division Exhibits 57 through 60 were admitted for impeachment purposes only. Tr. 931. Citations to the Division’s Exhibits and Respondents’ Exhibits are noted as “Div. Ex. ___,” and “Resp. Ex. ___,” respectively. Respondents’ and the Division’s posthearing briefs are noted as “Resp. Br. at ___,” and “Div. Br. at ___,” respectively. Citations to the transcript of the hearing are noted as “Tr. __.”. 2 In 2010, the Commission officially recognized the fall of the Roman Empire and switched from a Roman to an Arabic numbering convention. See Amendments to Form ADV, Advisers Act Release No. 3060, 2010 SEC LEXIS 2679, at *7 n.5 (Aug. 12, 2010). What was Part II thus became Part 2. Id. I follow suit in numbering the sections in this Initial Decision. 2 What is currently Item 14 in Part 2 directs firms to explain whether anyone “who is not a client provides an economic benefit to you for providing investment advice or other advisory services to your clients,” and to “describe how you address the conflicts of interest.” Div. Ex. 90 at 93 (attested as current through January 15, 2015). Notably, the requirements governing the current version of Part 2 have only been in place since the Commission amended Form ADV effective October 12, 2010. See Amendments to Form ADV, 2010 SEC LEXIS 2679, at *146. Prior to October 12, 2010, this disclosure was covered by Item 13, which required firms to explain arrangements in which the firm or related people were given “cash . . . or . . . some economic benefit (including commissions, equipment or non-research services) from a non-client in connection with giving advice to clients.” Div. Ex. 88 at 68. The previous Part II did not include instructions and was organized in a check-the-box format. The current version of Form ADV, including its subparts and attached schedules is 109 pages long. Parts 2 and 2A come with five pages of instructions. These include the instructions to advisers to “[w]rite your brochure and supplements in plain English, taking into consideration your clients’ level of financial sophistication,” and to make the adviser’s “brochure . . . concise and direct.” Div. Ex. 90 at 81. It also instructs advisers to “discuss only conflicts the adviser has or is reasonably likely to have, and practices in which it engages or is reasonably likely to engage.” Id. Melissa Harke, a branch chief in the Commission’s Division of Investment Management,3 testified that advisers are expected to disclose material conflicts and should conversely not throw in everything just to “cover” themselves “for legal purposes.” Tr. 280. 1.2 The Respondents: The Robare Group, Mark Robare, and Jack Jones The Robare Group is an investment adviser located in Houston. Stipulations of Fact (Stip.) ¶ 1. It has approximately $150 million in assets under management and manages roughly 350 separate accounts. Id. The Robare Group’s current client base is primarily comprised of about 300 households, which is about twice what it was in the early 2000s. Tr. 301-02, 663. Its typical client is a person who has retired from an executive or management position in the energy industry or is within five years of retirement. Tr. 302. The Robare Group’s clients are “highly educated” and “sophisticated.” Tr. 302-03. Mr. Jones testified that the Robare Group’s clients come to it “[e]xclusively through referrals.” Tr. 661. The Robare Group’s client retention rate is about 97% over the past ten years.4 Tr. 304, 713-14. Its clients’ portfolios generally range between $500,000 and $800,000. Tr. 300. The Robare Group offers its clients a number of model portfolios depending on the client’s investment goals. Stip. ¶ 4; Tr. 299-301. These portfolios are largely comprised of 3 Ms. Harke has worked for the Commission since 2008. Tr. 261. She is a branch chief in the Commission’s Division of Investment Management. Tr. 260–61. From 2008 to 2013, she dealt with rulemaking regarding investment advisers. Tr. 262. 4 Ninety-seven percent is apparently an admirable figure. See Suzanne McGee, 2010 Top 1,000 Advisors, Barron’s, Feb. 22, 2010, http://online.barrons.com/articles/SB126662296193648683?tesla=y. 3 non-transaction fee mutual funds offered on Fidelity’s on-line platform. Stip. ¶ 4; see Tr. 300, 306, 670. The Robare Group places its clients’ investments in mutual funds because they allow clients to “broadly diversify in multiple asset classes and management styles.” Tr. 300. And it relies on non-transaction fee funds “[b]ecause they’re cheaper to use.”5 Tr. 307. Mr. Jones explained that the Robare Group tries to keep transaction costs and overall fees low. Tr. 669. He said that using non-transaction fee funds fits within these goals. Tr. 669. Mark Robare is sixty-two and moved to Houston from Michigan in the 1970s. Tr. 285; Stip. ¶ 2. He owns 83% of the Robare Group and is its chief compliance officer. Tr. 514; Stip. ¶ 2. Mr. Robare is a limited partner in the Robare Group. Tr. 514. He is also the president and CEO of the Robare Group’s general partner, Robare Asset Management. Tr. 514-15; Stip. ¶¶ 1-2. Mr. Robare holds three professional designations: chartered life underwriter, certified financial planner, and chartered financial consultant. Tr. 286. Over time, he has passed the series 6, 7, 22, 24, 63, and 65 examinations. Tr. 287-89; Resp. Ex. 110 at 6.6 Aside from this pending proceeding, Mr. Robare has no disciplinary history. Tr. 292; Resp. Ex. 110 at 10-12. Since 1987, Mr. Robare has had a total of two customer complaints, one in 2003 that was resolved within ninety days, and one involving a client’s second spouse who complained about a beneficiary designation. Tr. 292. Both complaints were dismissed. Tr. 292. After working in the insurance industry in the 1970s and 1980s, Mr. Robare transitioned to the securities industry in 1987. Tr. 287-88. In the 1990s, Mr. Robare was affiliated with Allmerica Financial, which later became Veravest. Tr. 288, 293-94, 659. While working for Allmerica, Mr. Robare provided investment advisory services through Allmerica’s registered investment adviser. Tr. 296. Mr. Jones is Mr. Robare’s son-in-law. Tr. 658. He is forty-three and has series 6, 7, 63, and 65 licenses. Tr. 658; Stip. ¶ 3; Resp. Ex. 109 at 5. He began working for Allmerica Financial in 1994. Tr. 657. Mr. Jones helped form the Robare Group in 2000, but remained a registered representative with Veravest until 2003 when the Robare Group became an independent firm. Tr. 659-60; Resp. Ex. 109 at 6. Currently, he is a Robare Group limited partner and owner, and serves as a financial adviser and planner. Tr. 660-61; Stip. ¶ 3. Aside from this pending proceeding, Mr. Jones has no disciplinary history. Tr. 660; Resp. Ex. 109 at 9-11. 5 Mr. Robare testified that TRG ran a historical comparison between clients’ non-transaction fee investments and transaction fee equivalents, applying a “35-dollar transaction fee,” and “found that even if you could [find an equivalent] transaction fee fund,” the fees “created probably three times the cost that the differential between a no[-]transaction fee fund and a transaction fee fund would have as an internal expense.” Tr. 307-08. 6 In general, because many exhibits lack or contain multiple sequences of pagination, page numbers of exhibits refer to the page number indicated by the PDF reader used to view the exhibits. 4 1.3 Mr. Robare and Mr. Jones form The Robare Group While at Allmerica, Mr. Robare worked closely with Fidelity, Tr. 297, which provided clearing and custody services for Allmerica clients, Tr. 356. He had a high opinion of Fidelity because it “had great technology,” Tr. 297, “a good platform, [and] great execution,” Tr. 356. Additionally, its employees were very helpful. Tr. 297, 356. In the late 1990s, Mr. Robare and Mr. Jones decided to create their own investment advisory firm, the Robare Group. Tr. 294-96. Allmerica was helpful, suggesting that the Robare Group use National Regulatory Services, a professional consulting firm, to help it through the process. Tr. 294-95. Fidelity also remained very helpful during that process. Tr. 297-98. It referred the Robare Group to a number of broker-dealers, including Triad Advisers. Tr. 298. After investigating the matter, the Robare Group decided to “align” itself with Fidelity as its custodian and Triad as its broker-dealer. Tr. 298. Mr. Robare and Mr. Jones signed an agreement affiliating themselves with Triad in October 2002. See Resp. Ex. 16. They became registered representatives with Triad in February 2003. Stip. ¶ 7. At the same time, Fidelity agreed to serve as custodian for the Robare Group’s clients. Stip. ¶ 6. The Robare Group became an independent investment adviser in 2003, after Allmerica ran into financial difficulties. Tr. 297, 737. The Robare Group’s transition to being an independent investment adviser involved a lot of paperwork for each client. Tr. 809-10. Mr. Jones and Mr. Robare were “comfortable with [Fidelity’s] technology and tools.” Tr. 809. That level of comfort and familiarity with Fidelity eased the Robare Group’s transition to being an independent investment adviser. Tr. 809-10. Staying with Fidelity also made for a smoother transition for existing clients. See Tr. 810-12. The Robare Group initially registered as an investment adviser with the state of Texas. Tr. 310-11. After acquiring enough assets under management, it registered with the Commission in 2003. Tr. 311; Stip. ¶ 5. It amended its Form ADV to reflect the change. Tr. 311. In May 2003, the Robare Group sent Triad “a copy of [its] updated ADV Part[s] I and II indicating that” it was “under SEC registration for [its] registered investment adviser.” Resp. Ex. 37 at 3. The Robare Group also sent Triad its “disclosure agreement which [it] use[d] with [its] clients.” Id. As explained by Mr. Robare, the Robare Group routinely informed Triad “[w]henever [it] updated anything.” Tr. 398. 1.4 The Robare Group’s account opening process Because Fidelity provides custody services for the Robare Group’s clients, see Tr. 356; Stip. ¶ 6, the Robare Group’s clients each have a brokerage agreement with Fidelity, Tr. 356; see Resp. Ex. 75-79. Because the Robare Group is “charged with opening” “and servicing” “the [client’s] account,” the Robare Group gives Fidelity’s brokerage agreement to the Robare Group’s clients as part of its account-opening process. Tr. 357. Mr. Robare reviews the Fidelity agreement with customers before they sign it. Tr. 357-58. The Robare Group, however, does not send clients a new copy of Fidelity’s agreement every time Fidelity updates it. Tr. 479-80. This is so because the Robare Group’s clients operate under the agreement they originally signed. Tr. 480-81. 5 During the account-opening process, Mr. Robare gives his prospective clients “an overview about how [the Robare Group and its principals] get paid.” Tr. 358; see Tr. 664. Clients are given the Form ADV Part 2 during this phase of the process, as well as the Robare Group’s brochure, fee agreement, the new account agreement the client signs with Fidelity, and disclosure documents. Tr. 664-65, see Resp. Ex. 97. Mr. Robare or Mr. Jones also explain the Robare Group’s business practices, its fees, and the fact that it earns both fees and commissions. Tr. 665. According to Mr. Robare, the Robare Group is different from many investment advisers because it is a “hybrid,” in that it receives both fees and commissions. Tr. 358. He discusses this arrangement with potential clients because it could lead to conflicts of interest. Id. Respondents’ Exhibit 76, Fidelity’s December 2005 “Brokerage Account Client Agreement,” is one example of a document clients receive. Tr. 358. Mr. Robare reviews this agreement with clients. Tr. 357. On its first page, set off in a separate box, the agreement states that Fidelity “may pay” the Robare Group for “performing certain back-office, administrative, custodial support, and clerical services for [Fidelity] in connection with client accounts for which [Fidelity] act[s] as custodian.” Resp. Ex. 76 at 1. It continues by adding that these payments “may create an incentive for” the client’s adviser “to favor certain types of investments over others.” Id.; see Resp. Ex. 76 at 1; see also Resp. Ex. 77 at 1; Resp. Ex. 78 at 1; Resp. Ex. 79 at 1. Mr. Robare was aware of the foregoing language and “consider[ed] [it] to be part of the universe of disclosures that” he makes to his clients. Tr. 359-60. Prior to December 2005, Fidelity’s brokerage account agreement did not contain the above language. See Resp. Ex. 75. Given the Robare Group’s 97% client retention rate and the fact that it does not give existing clients updates to Fidelity’s brokerage agreement, the approximately 150 clients it had before December 2005 who are still with the firm, see Tr. 423, have not received the disclosure in the December 2005 or later brokerage agreements. Mr. Robare also gives his new clients a “disclosure brochure,” which he said “basically describes who we are and how we get paid and how we work.” Tr. 362; see Resp. Ex. 97. According to Mr. Robare, a compliance adviser suggested that he give new clients the brochure and the Form ADV. Tr. 363-64. The brochure discloses that Mr. Robare and Mr. Jones “are also stockbrokers . . . who may earn sales commissions when [clients] purchase securities . . . through TRG.” Resp. Ex. 97 at 1; see also Resp. Exs. 98, 99. The Robare Group also discloses that it “may select and monitor other money managers” for its clients. Resp. Ex. 97 at 3; Resp. Ex. 99 at 4. In doing so, the Robare Group informs clients that “the other money managers pay us a portion of the fees generated by the referred clients” who “do not pay us directly for this service.” Resp. Ex. 97 at 1; Resp. Ex. 99 at 4; Tr. 367-68 (testifying that the Robare Group has been giving this information to clients “from the beginning”). The Robare Group’s disclosure brochure then adds that clients “should be aware that a conflict may exist between [the client’s] interests and those of the Robare Group.” Resp. Ex. 97 at 1. 1.5 The Robare Group enters into a compensation arrangement with Fidelity At some point after the Robare Group registered with the Commission, Mr. Robare met with Mark Mettelman, Triad’s CEO. Tr. 310, 312. Mr. Mettelman knew that the Robare Group 6 used Fidelity as a custodian and was familiar with the portfolios the Robare Group had developed. Tr. 312. During their discussions, Mr. Mettelman asked Mr. Robare whether Mr. Robare knew “that Fidelity had a revenue sharing arrangement for advisers like” the Robare Group. Tr. 312. Because Mr. Robare was unaware of this program, Mr. Mettelmen suggested that he contact Fidelity about it. Tr. 312. Soon afterwards, Mr. Robare phoned his point of contact at Fidelity and learned that, in fact, it did have a “revenue sharing arrangement.” Tr. 312-13. The nature of this agreement and the Robare Group’s disclosure of it lie at the heart of this case. As eventually constituted, under the revenue sharing arrangement (the Program or Program Agreement), Fidelity would remit payments to the Robare Group when the Robare Group’s clients invested on Fidelity’s platform in certain “eligible” non-Fidelity non-transaction fee funds; “Fidelity Retail Funds [were] excluded from the” Program. See Resp. Ex. 1 at 1. The term “eligible” was undefined in the Program agreement. See id. at 1-4. To Mr. Jones, the use of the word “eligible” suggested that some non-Fidelity funds were not “eligible” and thus not included in the Program. Tr. 669. Under the Program, Fidelity would pay the Robare Group between two and twelve basis points, in an increasing formula, based on the value of eligible assets under management. Resp. Ex. 1 at 1-2; Stip. ¶ 12. As assets under management in qualifying funds increased above set thresholds, the basis points would increase. Resp. Ex. 1 at 1-2. After the Robare Group’s contact at Fidelity confirmed the program’s existence, Mr. Robare asked whether the Robare Group’s participation in the program would lead to extra costs for its clients. Tr. 314-15, 523; see Tr. 667. Fidelity said that it would not. Tr. 314-15; see Tr. 84. Mr. Robare also confirmed that the Robare Group’s participation would not force it to alter the way in which it constructed its portfolios for its clients. Tr. 315-16, 523, 667. Mr. Jones testified that if entering into the Program would have added costs to the Robare Group’s clients, the Robare Group would not have participated in the Program. Tr. 667. Mr. Robare and Mr. Jones both noted that they and the Robare Group were judged and paid based on performance. Tr. 339-40, 343, 667. Extra costs cut into performance. Tr. 667. Both Mr. Robare and Mr. Jones denied that payments under the Program influenced their investment decisions. Tr. 343, 415, 671, 814. After Mr. Robare confirmed that the Robare Group’s participation in the program would not affect the Robare Group’s clients, Fidelity sent the Robare Group a Program Agreement for its review. Tr. 317. The Robare Group sent the Program Agreement to Triad for compliance review. Tr. 317. Once Triad approved, the Robare Group signed the Agreement. Tr. 317. Mr. Mettelman signed the agreement on Triad’s behalf on April 16, 2004, and Mr. Robare signed it on the Robare Group’s behalf three days later. Resp. Ex. 1 at 3. Fidelity signed on May 3, 2004. Id. The Program Agreement is entitled “Investment Advisor Commission Schedule and Servicing Fee Agreement.” Resp. Ex. 1 at 1. It interposed Triad between Fidelity and TRG for purposes of payment. See Resp. Ex. 1 at 2; Tr. 372-73. Fidelity’s payments under the Program were initially made to Triad. Resp. Ex. 1 at 2. Triad then retained ten percent of those payments and forwarded the remaining ninety percent to TRG. Tr. 375. Without contradiction, Mr. 7 Robare testified that it was Fidelity’s idea to interpose Triad. Tr. 317-19. He emphatically said that “[t]here was no negotiation” and “no discussion,” and that he and Mr. Jones “thought that was the only agreement . . . there was.” Tr. 319. A Fidelity senior vice president affirmed that Fidelity drafted the agreement. Tr. 77. There being no contrary evidence, I find that it was Fidelity’s idea to interpose Triad between Fidelity and the Robare Group. In the Program Agreement, TRG affirmed its understanding that the underlying mutual funds could change or suspend payments at any time. Tr. 83; see Tr. 186; Resp. Ex. 1 at 2. The funds could also cancel their participation, after an initial twenty-four month window, at any time on thirty days’ notice. Resp. Ex. 1 at 2. Based on this, TRG understood that the underlying mutual fund companies could stop paying fees at any time. Tr. 355. The Agreement also made TRG responsible for determining what it needed to disclose in its Form ADV. Resp. Ex. 1 at 2. The Robare Group’s payments through the Program were reflected on commission statements it received from Triad. Tr. 373; see, e.g., Resp. Ex. 29 at 3. Relevant to this fact, TRG’s original contract with Triad (original Triad contract), which was signed in 2002, provided under a bullet-point titled “Commission Business,” that TRG would receive a 90% “payout” on “Packaged Products,” which “include[d] Mutual Funds, Variable Insurance, 12b-1 [fees] and other trails.” 7 Resp. Ex. 16 at 1. Mr. Robare testified that a “12b-1 [fee] is a commission that’s passed through from the mutual fund company . . . for placing and servicing that mutual fund.” Tr. 376; see Tr. 381. Likewise, Charles Strauss, Triad’s chief compliance officer, testified that Triad considered payments under the Program to be 12b-1 fees, which he said were commissions. Tr. 614-15. And when Triad received the funds from Fidelity, Fidelity characterized them as 12b-1 fees. Tr. 619. TRG thus thought fees paid under the Program were 12b-1 fees or commissions. Tr. 757, 815. As a factual matter, I find that until 2013, when Fidelity changed the Program Agreement, see infra, Fidelity and Triad considered payments under the Program to be 12b-1 fees. Mr. Robare understood that the 90/10 split applied to all commissions that flowed through Triad. Tr. 427. Mr. Robare explained that no one had to tell him that Program payments were commissions; that fact was obvious or “self-evident” insofar as Program payments had to be paid through a broker-dealer. Tr. 429, 432. And Triad told TRG that all commissions, no matter the source, had to be paid through it. Tr. 431. Respondents’ Exhibit 29 is a 2004 compensation summary issued by Triad to Mr. Robare. It reflects a net commission payout of $18,875.59. Resp. Ex. 29 at 2. The payment from Fidelity under the Program is described on a page titled “commission production report” as 7 The nature of 12b-1 fees and who may permissibly receive them was of some importance to the parties during the hearing. More on the latter point below. As to the former point, 12b-1 fees are authorized by Rule 12b-1 under the Investment Company Act. See 17 C.F.R. § 270.12b-1. The rule permits a fund to pay “distribution” expenses, including broker’s commissions, and shareholder service expenses from fund assets. For a history of the rule, see Mutual Fund Distribution Fees; Confirmations, Exchange Act Release No. 62544, 2010 WL 2860109 (July 21, 2010). 8 “Fidelity 12B-1.” Id. at 3; Tr. 380-81, 619; see Tr. 384-86. Other compensation summaries also included payments from Fidelity that were listed as 12b-1 fees. See Resp. Ex. 30 at 3 (May 2005); Resp. Ex. 31 at 2 (August 2006). In 2007, Triad continued to report payments under the Program as 12b-1 fees associated with Fidelity. See Tr. 386; Resp. Ex. 32 at 2. Whereas, in 2006 Triad listed the payment under the category “mutual funds,” Resp. Ex. 31 at 2, in 2007, Triad listed the payment under a category called “direct fees,” Tr. 386; Resp. Ex. 32 at 2. In 2008, Triad moved the payment back to the mutual funds category, but called it “Trails Fidelity-ACH.” Tr. 387; Resp. Ex. 33 at 1. In 2009, TRG’s commission statement from Triad listed the payments under “other revenue” and called them “direct fees.” Tr. 387; Resp. Ex. 34 at 1. From September 2005 through September 2013, what the Division calls “the relevant period,” Div. Br. at 46, the Robare Group was paid roughly $401,778.54 under the Program, see Div. Ex. 35; Tr. 502-03.8 This amounts to about $50,000 per year or nearly $4,200 per month. Without contradiction, Mr. Robare testified that payments under the Program amounted to 2.5% of TRG’s gross revenue. Tr. 413-14, 504. This means that TRG’s gross revenue during the relevant period was roughly $16,000,000, which works out to about $2 million annually or about $167,000 per month. Respondents concede that payments were a potential conflict of interest. Stip ¶ 30; Tr. 442. Mr. Robare does not believe, however, that they are an actual conflict of interest. Tr. 442. 1.6 The Robare Group’s Forms ADV An investment adviser’s material conflicts of interest must be disclosed to clients. As noted, Part 2 of Form ADV is an appropriate place to make that disclosure. Notably, however, it is not the only way in which conflicts can be disclosed. The Form itself says that a firm “may disclose this additional information to clients in [the firm’s] brochure or by some other means.” Div. Ex. 89 at 66; see 17 C.F.R. § 275.204-3(a) (2008). In its 2003 Form ADV Part II, TRG checked a box in item 9 indicating that it “or a related person” acting as a “broker or agent[,] effects securities transactions for compensation for any client.” Resp. Ex. 4 at 5. In 2003, TRG’s schedule F was two pages long. See id. at 7-8. In the explanation in Schedule F corresponding to item 9, TRG said that a conflict of interest existed between it and clients and that clients were not obliged to follow TRG’s advice. Id. at 7. TRG also checked a box in item 13 indicating that it was “paid cash by or receives some economic benefit (including commissions, equipment or non-research services) from a non-client in connection with giving advice to clients.” Resp. Ex. 4 at 6. In the corresponding explanation in Schedule F to the Form, TRG stated that “Mark Robare . . . & Jack Jones may sell securities 8 The OIP charged that the Robare Group received about $441,000 “[f]rom September 2005 through September 30, 2013.” OIP ¶ 13. The Division now says the amount was $401,778.54. Div. Br. at 46. During the hearing, Mr. Robare agreed this latter figure was “reasonable.” Tr. 502. 9 and insurance products for sales commissions.” Id. at 8. Inasmuch as TRG was not participating in the Program in 2003, this statement was not a reference to the Program. Tr. 453. TRG filed a new Form ADV in March 2005, after it began participating in the Program. See Div. Ex. 12; Tr. 455. TRG, however, did not amend the language in Schedule F corresponding to item 13. See Div. Ex. 12 at 10; Tr. 455-56. TRG’s next revision occurred in August 2005. See Resp. Ex. 6. Its Schedule F was eleven pages long. See id. at 7-17. According to Mr. Robare, the increased length of TRG’s Schedule F resulted from advice it received from its compliance consultant, Capital Markets, whom it retained in mid-2005. Tr. 529. Mr. Jones likewise confirmed that the changes resulted from “collaborat[ion] with . . . Capital Markets Compliance.” Tr. 676. As before, TRG checked a box in item 9 indicating that it “or a related person” acting as a “broker or agent[,] effects securities transactions for compensation for any client.” Resp. Ex. 6 at 5. In the corresponding portion of the attached Schedule F, TRG said that “[a]ny” “securities transactions related to [its] advisory services . . . may be facilitated through Triad, in its capacity as a registered broker-dealer.” Id. at 14. It continued that “for the purposes of” the Form ADV and Schedule F, all securities transactions facilitated through Triad would be “considered ‘broker-dealer activities.’” Id. TRG concluded that “[t]o the extent allowed by applicable law and/or regulation, individuals associated with [TRG] may receive compensation (i.e. commissions) for their broker-dealer activities.” Id. In regard to this disclosure, in item 12, TRG indicated that it or “any related person [had] authority to determine, without obtaining specific client consent, the: (1) securities to be bought or sold,” and (2) “amount of the securities to be bought or sold.” Div. Ex. 6 at 6. In the corresponding section of Schedule F, TRG identified National Financial Services, which Mr. Robare identified as being part of Fidelity’s “family of companies,” Tr. 531, as its recommended custodian and Triad as its recommended broker, Div. Ex. 6 at 17. TRG also disclosed that in exchange for using Triad and National Financial, it might “receive certain support services that may assist [TRG] in its investment decision-making process for all of [TRG’s] clients.” Id. In the section of Schedule F corresponding to item 13, TRG said: Certain investment adviser representatives of [TRG], when acting as registered representatives of a broker-dealer, may receive selling compensation from such broker-dealer as a result of the facilitation of certain securities transactions on Client’s behalf through such broker-dealer. .... These other arrangements may create a conflict of interest.9 9 The omitted language concerned insurance products. Resp. Ex. 6 at 17. Mr. Robare conceded this language was not relevant. Tr. 456-57. 10 Id. According to Mr. Robare, the first paragraph regarding item 13 referred to any commissions TRG received through Triad. Tr. 457; see Tr. 532. He conceded, however, that the disclosure referenced actions as a registered representative, not as an investment adviser. Tr. 457, 459. He also conceded that payments under the Program were made in relation to TRG’s “clients’ advised assets.” Tr. 460. Mr. Jones testified that the first paragraph disclosed “[t]hat every commission that we received was received through the broker-dealer, and that we had commission business in addition to fee business.” Tr. 675. He “believed [the paragraph] describes accurately all the elements of the relationship” between TRG and Fidelity under the Program. Tr. 677. Specifically, it provided “[t]hat certain investment advisers, that would be us, acting as reps of the broker-dealer may receive commission from the broker-dealer, which we did in the form of 12b-1, as a result of facilitation of certain, meaning eligible [non-transaction fee] funds, securities transactions, on our client’s behalf through the broker-dealer.” Tr. 677. Mr. Jones opined that Program compensation had to be disclosed in this manner because “the mechanics of [the] compensation” involved “a commission . . . with the entity through whom we’d get paid each and every commission, [and] that we were registered representatives of.” Tr. 781. Mr. Jones also opined that the program was disclosed through TRG’s disclosure brochure and elsewhere in Schedule F. Tr. 678. The Robare Group’s Forms ADV issued in January 2006, January 2008, and April 2008 retained this same language. See Div. Ex. 13 at 17; Resp. Ex. 9 at 14; Div. Ex. 14 at 20. Mr. Robare maintained that through its Schedule F, TRG attempted “to disclose all of [its] commission arrangements” and that its disclosures were based on advice received from outside compliance consultants. Tr. 532. As noted in section 1.1, supra, the Commission changed Part 2 in 2010. Amendments to Form ADV, 2010 SEC LEXIS 2679. The relevant disclosure in item 13 of the old Form ADV moved to item 14 in the new Form ADV. See Div. Ex. 23 at 25. In the prior form, item 13 simply asked whether the: applicant or a related person have any arrangements, oral or in writing, where it is paid cash by or receives some economic benefit (including commissions, equipment or non- research services) from a non-client in connection with giving advice to clients. Div. Ex. 88 at 68. The new version, which is governed by five new pages of general instructions, see Div. Ex. 89 at 65-69, directs that: If someone who is not a client provides an economic benefit to you for providing investment advice or other advisory services to your clients, generally describe the arrangement, explain the conflicts of interest, and describe how you address the conflicts of interest. For purposes of this Item, economic benefits include any sales awards or other prizes. 11 Div. Ex. 89 at 77. Following these changes, the Robare Group amended its Form ADV.10 In the explanation corresponding to item 14 in its Schedule F issued in March 2011, the Robare Group now disclosed: We do not have any arrangement under which it or its related person compensates, or receives compensation from, another for client referrals at this time. Certain of our [Investment Advisor Representatives], when acting as registered representatives of Triad, may receive selling compensation from Triad as a result of the facilitation of certain securities transactions on your behalf through Triad. Such fee arrangements shall be fully disclosed to clients. In connection with the placement of client funds into investment companies, compensation may take the form of front-end sales charges, redemption fees and 12(b)-1 fees or a combination thereof. The prospectus for the investment company will give explicit detail as to the method and form of compensation. Div. Ex. 23 at 25. Mr. Jones testified that this amendment was made with the assistance of the Robare Group’s compliance consultant, Renaissance Regulatory Services. Tr. 681, 683, 686. He said that Renaissance helped by “coming up with and approving all of [TRG’s] disclosure documents,” including the Form ADV. Tr. 683. Mr. Jones thought this language disclosed the payments under the Program because TRG had always believed the payments were 12b-1 fees. Tr. 684. In addition, he felt that TRG’s disclosure brochure, Fidelity’s account “agreement [clients] would sign with the custodian,” and TRG’s fee agreement, also provided disclosure to clients. Tr. 684-85. Although he thought the 2011 disclosure was better than the 2005 disclosure, he did not believe the 2011 disclosure disclosed anything new. Tr. 685. Mr. Jones explained that TRG continuously tries to improve its disclosures and make them more accurate. Tr. 686. As a result of concerns raised by Fidelity, see infra § 1.11, TRG amended its Form ADV again in December 2011. Tr. 468-69, 689. In item 14, it provided: We do not receive an economic benefit from a non-client for providing investment advice or other advisory services to our clients. Additionally, we do not have any arrangement under which we, or a related person, directly or indirectly compensate 10 Registered advisers were required to update their disclosures by March 31, 2011. Amendments to Form ADV, 2010 SEC LEXIS 2679, at *147. 12 any person, who is not our supervised person, or receive compensation from another for client referrals at this time. Certain of our [Investment Advisor Representatives], when acting as registered representatives of Triad, may receive selling compensation from Triad as a result of the facilitation of certain securities transactions on your behalf through Triad. Such fee arrangements shall be fully disclosed to clients. In connection with the placement of client funds into investment companies, compensation may take the form of front-end sales charges, redemption fees and 12(b)-1 fees or a combination thereof. The prospectus for the investment company will give explicit detail as to the method and form of compensation. Additionally, we may receive additional compensation in the form of custodial support services from Fidelity based on revenue from the sale of funds through Fidelity. Fidelity has agreed to pay us a fee on specified assets, namely no transaction fee mutual fund assets in custody with Fidelity. This additional compensation does not represent additional fees from your accounts to us. Div. Ex. 25 at 27 (emphasis added). Mr. Robare testified that TRG used the word “may” in the emphasized language because the original Program agreement provided that the underlying mutual funds could stop payments at any time. Tr. 469-70; see Resp. Ex. 1 at 2. Mr. Jones added that any party to the Program agreement could cancel it at any time. Tr. 783. TRG maintained the same language in its March 2012 Form ADV. See Div. Ex. 26 at 27; Tr. 471-72. Mr. Jones testified that he did not believe the 2011 Schedule F disclosed anything that previously had not been disclosed. Tr. 694, 821. He explained, however, that TRG’s philosophy was to rely on Triad, Fidelity, and its compliance consultants “to tell [TRG] how to improve disclosure.” Tr. 694. According to Mr. Jones, “when anybody said anything, we acted on it.” Tr. 694. He added that “Fidelity is an important partner to us. They made a suggestion. We wanted to in good faith respond and take their advice.” Tr. 695. Obviously, TRG was also concerned that Fidelity would withhold payments under the Program. Tr. 697. Mr. Jones testified that he and Mr. Robare thought Fidelity was asking TRG to provide additional disclosure beyond what was strictly necessary. Tr. 701. He said TRG was “more than happy to accommodate [Fidelity’s] request.” Tr. 701. TRG amended its Form ADV again in April 2013. See Div. Ex. 28. In item 14, it said: We do not receive an economic benefit from a non-client for providing investment advice or other advisory services to our clients. Additionally, we do not have any arrangement under which we, or a related person, directly or indirectly compensate any person, who is not our supervised person, or receive compensation from another for client referrals at this time. 13 However, certain mutual fund issuers may sponsor and pay for client luncheons, or other events, that Robare hosts. These arrangements may give rise to conflicts of interest, or perceived conflicts of interest, with the firm’s clients in connection with Robare’s recommendation of certain mutual funds. However, Robare’s commitment to its clients and the policies and procedures it has adopted are designed to limit any interference with Robare’s independent decision making when choosing the best mutual funds for our clients. Certain of our [Investment Advisor Representatives], when acting as registered representatives of Triad, may receive selling compensation from Triad as a result of the facilitation of certain securities transactions on your behalf through Triad. Such fee arrangements shall be fully disclosed to clients. In connection with the placement of client funds into investment companies, compensation may take the form of front-end sales charges, redemption fees and 12(b)-1 fees or a combination thereof. The prospectus for the investment company will give explicit detail as to the method and form of compensation. Additionally, we may receive additional compensation in the form of custodial support services from Fidelity based on revenue from the sale of funds through Fidelity. Fidelity has agreed to pay us a fee on specified assets, namely no transaction fee mutual fund assets in custody with Fidelity. This additional compensation does not represent additional fees from your accounts to us. Div. Ex. 28 at 22. According to Mr. Jones, in this new disclosure, TRG intended “to disclose . . . the fact that we received compensation from Fidelity . . . and that either a perceived or real conflict of interest may exist. And we continued to add the Fidelity suggested language that you’ll see in the bottom beginning with additionally.” Tr. 707. Mr. Jones conceded that at this point, TRG was under investigation by the Commission. Tr. 709. He said that TRG “continued . . . to try to meet a standard that we didn’t know exactly how to meet by adding additional disclosures.” Tr. 709. It was thus the case that, although TRG did not specifically know what the Commission’s concerns were, its principals were trying to address what they thought the concerns might have been.11 Tr. 709-10. 11 As is discussed below, the Robare Group signed a new Program Agreement with Fidelity in 2013. See infra § 1.12. The second Program Agreement provided that either party could terminate the agreement on 120 days’ notice or immediately if one of two conditions were met. Div. Ex. 33 at 4. Division counsel and Mr. Jones quibbled about whether this language meant that the use of the word “may” in TRG’s Form ADV was inaccurate. Tr. 785-88. 14 Two months later, TRG amended its Form ADV again. See Tr. 473-74 (explaining that although the Form was dated April 2013, it was filed in June 2013); Div. Ex. 29. Item 14 now read: We do not receive an economic benefit from a non-client for providing investment advice or other advisory services to our clients. Additionally, we do not have any arrangement under which we, or a related person, directly or indirectly compensate any person, who is not our supervised person, or receive compensation from another for client referrals at this time. However, certain mutual fund issuers may sponsor and pay for client luncheons, or other events, that Robare hosts. These arrangements may give rise to conflicts of interest, or perceived conflicts of interest, with the firm’s clients in connection with Robare’s recommendation of certain mutual funds. However, Robare’s commitment to its clients and the policies and procedures it has adopted are designed to limit any interference with Robare’s independent decision making when choosing the best mutual funds for our clients. Certain of our [Investment Advisor Representatives], when acting as registered representatives of Triad, may receive selling compensation from Triad as a result of the facilitation of certain securities transactions on your behalf through Triad. Such fee arrangements shall be fully disclosed to clients. In connection with the placement of client funds into investment companies, compensation may take the form of front-end sales charges, redemption fees and 12(b)-1 fees or a combination thereof. The prospectus for the investment company will give explicit detail as to the method and form of compensation. Additionally, we may receive additional compensation in the form of back-office, administrative, custodial support and clerical services from Fidelity based on revenue from the sale of funds through Fidelity. Fidelity has agreed to pay us a fee on specified assets, namely no transaction fee mutual fund assets in custody with Fidelity. Similar to the luncheons and events described above, this arrangement may give rise to conflicts of interest, or perceived conflicts of interest, with the Firm’s decision to utilize Fidelity as our Custodian. However, Robare’s commitment to its clients and the policies and procedures it has adopted are designed to limit any interference with Robare’s independent decision making when choosing the most appropriate custodian for our clients. In addition, this additional compensation does not represent additional fees from your accounts to us, and we are committed to utilizing these fees to enhance our services to you. 15 Div. Ex. 29 at 22. Finally, TRG issued a Form ADV in August 2013 that was not materially different from the one issued in June 2013. See Tr. 476; Div. Ex. 31 at 22. Mr. Robare agreed that he always tried to make TRG’s disclosures “as complete and as detailed as necessary,” and said he never intentionally omitted anything to avoid disclosing revenue from Fidelity or conflicts of interest. Tr. 414. 1.7 TRG’s relationship with Triad The Robare Group’s principals’ original agreement with Triad made Triad “responsible for supervising [TRG’s] outside [registered investment adviser] business.” Resp. Ex. 16 at 2. Under the contract, TRG paid Triad a $1,500 quarterly fee for its supervision. Id.; see Tr. 388. Mr. Robare and Mr. Jones each had their own individual agreements with Triad. Tr. 389-90, 491-92; see Resp. Exs. 17 (Robare manager agreement), 18 (Robare investment adviser agreement), 19 (Jones registered representative agreement). Those individual agreements gave Triad “full and complete authority to supervise” Mr. Robare and Mr. Jones to insure “compliance with federal and state securities and investor protection laws and regulations.” Resp. Ex. 19 at 1; Resp. Ex. 21 at 2; Tr. 391. They also provided that “Triad has compliance responsibilities relative to” Mr. Robare’s and Mr. Jones’s “investment advisory business, even if such business is conducted as or through” an adviser “not affiliated with Triad.”12 Resp. Ex. 19 at 6; see Resp. Ex. 17 at 17-18. Mr. Robare agreed that he believed that Triad was responsible for “assur[ing] his compliance” with regulatory requirements. Tr. 392. Under his manager agreement, Mr. Robare was required to “use his best efforts to ensure that all registered representatives in his [office] conduct their investment advisory business in accordance with all Regulatory Requirements and Compliance Standards.” Resp. Ex. 17 at 18. Mr. Robare’s manager agreement made him responsible for supervising registered representatives in his office who were associated with Triad. Resp. Ex. 17 at 3, 15. The agreement also gave Triad the authority to “control or direct” Mr. Robare with respect to “enforcing Regulatory Requirements and in promulgating and enforcing Compliance Standards.” Id. at 4; see id. at 8 (giving Triad authority to “promulgate” or change “Compliance Standards”). 12 According to Triad’s chief compliance officer: because Mr. Robare and Mr. Jones are registered reps, they fall under the purview of certain FINRA regulation. Those regulations dictate that because of their registered rep duties, any sort of outside business activity or private securities transaction inclusive of investment advisory business, even if it’s not affiliated with Triad, that Triad has a responsibility to supervise those activities and again, record those transactions and treat them as if they were their own transactions. Tr. 603. 16 It also placed Mr. Robare “under the oversight of Triad’s Compliance Department.” Id. at 6. The agreement provided that Triad would “receive all commissions and fees earned by or through the securities activities of [Mr. Robare] and any registered representative in” his office and would pay Mr. Robare in accordance with a separate schedule.13 Id. at 9. According to Triad’s chief compliance officer, this provision governed any commission TRG or its principals earned through any securities activities. Tr. 645. As part of Triad’s supervision of TRG, TRG was subject to an annual audit by Triad. Tr. 393; see Tr. 606-11. As part of the audit process, TRG supplied the auditors with copies of TRG’s Form ADV. Tr. 393-94. Each audit concluded with an exit interview and with the auditor providing TRG with items to be addressed. Tr. 394-95; see Resp. Ex. 22 (2004 exit interview notes). Although Triad was a party to the Program Agreement, it never raised any concerns about TRG’s disclosures regarding the Program. Tr. 395. In 2004, after TRG’s first audit, Triad’s auditor instructed TRG to provide Form ADV Parts I and II to TRG’s clients, once it was updated. Tr. 396-97, 399-400; Resp. Ex. 22 at 2; Resp. Ex. 23 at 2. By 2008, the auditor raised only four issues, none of which concerned Form ADV. See Resp. Ex. 24 at 2; Tr. 401. The audits in 2011 and 2012 resulted in no findings that TRG needed to address. Resp. Ex. 25 at 14; Resp. Ex. 26 at 23; Tr. 402-03. The 2013 auditor identified areas to be addressed but did not raise any issues concerning TRG’s disclosures concerning the Program. Tr. 405; see Resp. Ex. 27 at 2. The same was true with respect to the 2014 audit. Tr. 405; see Resp. Ex. 28 at 2. Apart from the issues raised in the Triad audits, none of which pertained to disclosure of the Program, Triad never identified another disclosure issue to TRG. Tr. 405-06. In 2005, Mr. Robare signed, on behalf of TRG, a registered investment adviser agreement with Triad. See Resp. Ex. 18. The adviser agreement required Triad to give TRG Triad’s brochure or Form ADV Part II and required TRG to provide the brochure or Form ADV Part II to TRG’s clients. Id. at 4, 7. It also required TRG to give its clients TRG’s “disclosure documents or Form ADV Part II.” Id. at 7. In the adviser agreement, TRG agreed that it was “aware that Triad . . . has certain supervisory obligations with respect to [TRG’s] participation in” Triad’s “advisory services.” Id. at 1, 7. The adviser agreement also provided that Triad would “oversee[], monitor[] and enforce[]” “Regulatory Requirements and Compliance Standards.” Id. at 8. 1.8 TRG’s use of compliance advisers Since forming TRG, Mr. Robare has never filed a Form ADV without consulting with “an independent professional securities consultant.” Tr. 370. Mr. Robare testified that he relied on compliance professionals in crafting his disclosures. Tr. 406-07, 412. 13 Mr. Robare testified that the upshot of the language above was that Triad delegated responsibility to him to supervise compliance with respect to conduct in his office of people acting as registered representatives, not as investment advisers. Tr. 495. Based on the language, I agree. 17 1.8.1 Outside Compliance Consultants TRG attempted to meet its responsibility for determining what it needed to disclose in its Form ADV by hiring outside consultants. Tr. 368. When TRG first started, it used National Regulatory Services, to which it had been referred by Allmerica. Tr. 369. National Regulatory Services assisted TRG with its first Form ADV and with the disclosures necessary when TRG first registered with the Commission. Tr. 369. In 2004, Mr. Robare decided to switch to a compliance consultant that understood TRG’s situation as a small, hybrid investment adviser. Tr. 369. TRG used a firm called Capital Markets, referred to it by Triad, from 2005 to 2007 and then moved to Renaissance in 2007. Tr. 369, 507. TRG switched to Renaissance because Mr. Jones and Mr. Robare “knew some people from Triad that had gone to work for Renaissance.” Tr. 682. Mr. Jones and Mr. Robare “met them . . . at a conference” and “felt confident about them and their reputation.” Tr. 682. Mr. Jones testified that the reputation of their compliance consultant mattered because compliance was not TRG’s “area of specialization.” Tr. 682-83. Renaissance remains TRG’s compliance consultant. Tr. 550. Mr. Robare testified that he discussed the Program Agreement with National Regulatory Services and Capital Markets. Tr. 507-09. He conceded however that he could not remember giving Capital Markets a copy of the Program Agreement or asking Capital Markets about how to disclose TRG’s participation in the Program. Tr. 509. He also could not remember “giving [Renaissance] a physical copy of the [Program] [A]greement.” Tr. 510. Mr. Robare nonetheless asserted that he did discuss the matter with Renaissance. Tr. 510. He then speculated that his discussion led to changes in 2008 in TRG’s Form ADV. Tr. 510. Mr. Robare quickly retracted this comment when he realized that TRG had not changed its Form ADV in 2008. Tr. 510. Because of the lapse of time, he also could not specifically recall his discussions with Renaissance. Tr. 511. According to TRG’s agreement with Renaissance, TRG was “solely responsible for the adequacy and accuracy of any information or documentation provided to” Renaissance and that Renaissance had “no responsibility to verify the accuracy of any information [TRG] provided” it. Div. Ex. 16 at 6. Bartholomew McDonald is an executive vice president with Renaissance. Tr. 540. He was employed by the Commission from January 2004 through December 2006 as an examiner. Tr. 541. Mr. McDonald testified that Renaissance is a regulatory consulting firm whose clients are investment advisers, broker-dealers, investment companies, and banks. Tr. 542. Among the services Renaissance provides are mock examinations, reviewing or creating internal policies and procedures, and “ongoing compliance support,” including helping firms with their Forms ADV. Tr. 542-43. Renaissance has provided regulatory compliance services to TRG, under different proposals, from 2007 until the present. Tr. 550. Mr. McDonald testified that as part of his job, he is required to be familiar with Form ADV. Tr. 543-44. In November 2007, Mr. McDonald sent Mr. Jones a letter proposing that TRG hire Renaissance to “provide ongoing compliance services.” Tr. 545; see Resp. Ex. 43 at 1-3. On Renaissance’s behalf, Mr. McDonald offered to “provide up to 24 annual hours of compliance support to [TRG’s chief compliance officer] in administering [the Robare Group’s] 18 compliance program.” Resp. Ex. 43 at 1. He thus proposed to assist TRG’s chief compliance officer in “meet[ing] [TRG’s] annual review requirements under [Rule] 206(4)-7,” to include “disclosures/Advisory Arrangements,” among other matters. Id. He also proposed to address Form ADV and stated that Renaissance would “review and update the Form ADV on an annual basis.” Id. at 2. During the hearing, Mr. McDonald affirmed that he provided this latter service to TRG. Tr. 548. In 2008, Renaissance drafted TRG’s compliance manual. Tr. 564. Renaissance’s 2009 proposal contained similar language relating to its provision of compliance support and to Form ADV. See Resp. Ex. 44 at 1. In 2012, Renaissance proposed “Tier II” support, which would include “the assignment of a dedicated Compliance Administrator,” who would provide “monthly support services” regarding, inter alia, Form ADV, and an annual Form ADV update. Resp. Ex. 45 at 2; see also Resp. Ex. 46 (2013 proposal). Mr. McDonald explained that after a client firm signs with Renaissance, he discusses the client’s business with the client in hopes of achieving a better understanding of how the business was run. Tr. 548-49. He would ask “how they’re compensated, where their revenues are coming from.” Tr. 549. Mr. McDonald opined that it was “very important” for a client to describe all of its “sources of income.” Tr. 549. To Mr. McDonald, it is important to understand a client’s sources of income because he was trained while at the Commission “to follow the money.” Tr. 549. Following the money helps him understand the business and to see whether there are disclosure issues to be addressed. Tr. 549-50. Although Mr. McDonald did not specifically recall his initial discussions with TRG, he said that discussing its compensation would have been “standard operating procedure.” Tr. 550. Although Mr. McDonald never received a copy of the 2004 Program Agreement, Tr. 554, 578, he affirmed that while he did not specifically remember discussing the Program, he typically would have discussed something of that nature with a client, Tr. 555. He was also aware of the 2012 Program Agreement. Tr. 554, 556. Mr. McDonald explained that assuming a thorough discussion, it would not have been strictly necessary to see the 2004 Program agreement. Tr. 580-81; see Tr. 586-87. As a factual matter, I find that Renaissance was aware of the Program. Mr. Robare testified that he discussed it with Renaissance. Tr. 510. Mr. McDonald testified that he investigated the sources of the Robare Group’s income and “follow[ed] the money.” Tr. 549. Inasmuch as Program payments were listed as a separate line item on the commission statements the Robare Group received from Triad, it would have been difficult for Mr. McDonald to miss the payments. As no party claimed Mr. McDonald was incompetent, I infer that even if Mr. Robare did not mention the Program to him, Mr. McDonald would have discovered the payments the Robare Group received in the course of “follow[ing] the money.” This finding is supported by Mr. McDonald’s testimony that Mr. Robare and Mr. Jones were “very good” to work with regarding the Form ADV. Tr. 557. He said “[t]hey were very involved and proactive and interested in trying to get it right.” Tr. 557. On those occasions Mr. McDonald needed additional information, Mr. Robare and Mr. Jones provided the requested information “right away” and were “very forthcoming.” Tr. 558; see Tr. 587 (agreeing they were 19 “full, frank[,] and timely in providing information”). He added that they were “never hesitant” to respond or “vague” in their responses. Tr. 559. During cross-examination, Mr. McDonald affirmed that Renaissance’s role was to support TRG’s compliance program, not to provide the program or to act as an outside chief compliance officer. Tr. 563. He also said that without amending the Form ADV, Mr. Robare could not delegate the responsibility for being the chief compliance officer. Tr. 565-66. Mr. McDonald denied that Renaissance “approved” TRG’s disclosures. Tr. 568. Rather, he said Renaissance provided “guidance and advice.” Tr. 568. The Robare Group, however, thought Renaissance did approve the language it used. As is discussed below, see § 1.12, in December 2011, Mr. Jones attempted to address Fidelity’s demand that TRG amend its Form ADV disclosure about the Program. See Div. Ex. 44. Mr. Jones told Timothy Fahey, his point of contact at Fidelity, that whatever language TRG used would first have “to be approved by [TRG’s] ADV consultant and [its] broker-dealer, Triad Advisors.” Id. at 1 (emphasis added). Mr. Jones sent proposed language to Lisa Paygane at Renaissance, who edited the proposed language. Div. Ex. 46 at 4. That Ms. Paygane did not respond by expressing surprise about TRG’s participation in the Program or by asking for a copy of the Program Agreement circumstantially supports my determination that Renaissance was aware of it. In the end, it is sufficient that when TRG’s principals paid Renaissance for support “in administering [TRG’s] compliance program,” assistance in preparing TRG’s disclosures, and review and updating of its Form ADV, Resp. Ex. 43 at 1-2, those principals reasonably thought they were getting what they paid for, see Tr. 412. No doubt, Mr. Robare and Mr. Jones paid Renaissance in hopes of avoiding the very proceeding of which they are now the subject. 1.8.2 Triad Charles Strauss has worked for Triad since 2006 and has been its chief compliance officer since 2010. Tr. 596. Before Triad, Mr. Strauss worked at Capital Markets Compliance. Tr. 597. Before that, he was an examiner with what is now the Financial Industry Regulatory Authority. Tr. 597. Mr. Strauss supervises a compliance staff of nine subordinates. Tr. 604. He testified that he and his staff use the authority given to Triad in its agreements with Mr. Robare and Mr. Jones to monitor TRG’s securities activities. Tr. 603-04; see Resp. Ex. 19 at 6. He and his staff can and do request TRG’s investment advisory “book and records.” Tr. 604-05. Mr. Strauss has “never had any issue obtaining” documents from Mr. Robare or Mr. Jones. Tr. 605. Like Mr. McDonald, he testified that “they’ve been prompt in their response[s] and full in their response[s].” Tr. 605. Mr. Strauss confirmed that Triad subjected TRG to annual audits. Tr. 606, 608-09. An audit “consist[s] of looking [at] everything from [TRG’s] blotters to [its] [Form] ADV to customer accounts to . . . advertising.” Tr. 606. It involves “anything that’s securities related [and] anything that’s related to outside business activities.” Tr. 606. The audit would also 20 involve review of bank statements and client accounts, even if the client were not a client of Triad. Tr. 607. Triad’s audit involves review of the current Form ADV because Triad identifies the firm’s activities and arrangements with its custodian and wants to ensure that the disclosures in Parts 1 and 2 and Schedule F are accurate. Tr. 607-08; see Tr. 687 (Mr. Jones affirming that Triad received a copy of Form ADV as part of the audit). If Triad discovers a deficiency in a firm’s disclosures, it raises the issue with the firm and then, if the problem is one of general applicability, makes other firms aware of the issue. Tr. 608-09. Triad then follows up with the firm to ensure that the deficiency has been addressed. Tr. 609-10. The foregoing steps were taken with TRG. Tr. 610, 630; see Resp. Ex. 22 (2004 post-audit interview notes); Resp. Ex. 23 (2004 audit final interview form noting deficiencies). Deficiencies in TRG’s Form ADV would have been noted on an audit final interview form. Tr. 612; see Resp. Ex. 23 at 2. Mr. Strauss reviewed the Robare Group’s audit final interview forms and did not notice any deficiencies noted by Triad about TRG’s Form ADV. Tr. 612. He was likewise unaware of Triad having advised TRG of a problem with its Form ADV. Tr. 612-13, 616. Mr. Jones confirmed that Triad had never alerted TRG to a deficiency in its Form ADV. Tr. 687-88. Mr. Strauss confirmed that because it was a party to the Program Agreement, Triad was aware of the Program agreement. Tr. 615. Mr. Strauss also confirmed that Triad “review[ed] and approve[d]” TRG’s Form ADV. Tr. 630. Additionally, Mr. Strauss did not disagree that Triad “oversaw all aspects of [TRG’s] compliance, including a review of the adequacy of [TRG’s] disclosures.” Tr. 631. Mr. Strauss affirmed that as of each time it reviewed TRG’s Form ADV, Triad represented to TRG that TRG’s disclosures were adequate and in compliance with then-current requirements.14 Tr. 637-40. He phrased things in this manner because he believed the Commission’s position as to what constitutes adequate disclosure is a “moving target.” Tr. 637-39. 1.9 TRG’s investment advice in relation to the Program agreement At some point TRG asked Morningstar how many non-transaction fee mutual funds were on Fidelity’s trading platform. Tr. 350. TRG learned that there were over 6600 such funds. Tr. 350. Of these, 450 were Fidelity funds. Id. Fidelity funds—those that did not pay fees under the Program—thus comprised less than 7% of those available on Fidelity’s platform. Id. In other words, about 93% of the non-transaction fee funds on Fidelity’s platform were potentially funds that could pay fees under the Program, though not all of those 93% actually paid fees. Tr. 354. On questioning from counsel, Mr. Robare explained that over time, rather than 7%, his clients had averaged about 20% of their funds invested in Fidelity non-transaction fee funds. Tr. 351-52. Both he and Mr. Jones denied that payments under the Program influenced investment decisions. Tr. 343, 415, 671. 14 Mr. Jones agreed that TRG believed Triad “could provide [TRG with] independent advice about how or whether to disclose” the Program. Tr. 771-72. 21 The Division’s evidence supported this assertion. According to one Division exhibit that covered July 2010 through November 2013, TRG’s clients’ investments never hit the 93% threshold. See Div. Ex. 78. Instead, the percentage of assets TRG’s clients had in funds that paid fees under the Program varied between a low of 69% in August 2012 and 91% in July 2010. Id.; see Tr. 346-47. Mr. Robare attributed this variation to his assertion that fund choices were not based on whether the funds paid fees. Tr. 348. During the economic downturn in 2007 and 2008, the Robare Group increased its clients’ investments in Fidelity funds, i.e., those funds for which the Robare Group would not receive fees from Fidelity. Tr. 337, 341. Specifically, TRG put his clients in Fidelity index funds because Mr. Robare wanted to keep his clients exposed to the market in anticipation of a rebound. Tr. 338, 341. And he choose Fidelity index funds, as opposed to any number of others, because he felt that they were less expensive for his clients.15 Tr. 339. At some point, TRG asked Fidelity to give it information about which funds paid fees, i.e., those non-Fidelity funds that were “eligible.” Tr. 342. On cross-examination, Mr. Robare explained that he asked for “the underlying breakdown” of the 12b-1 “line items” from the commission statement Triad sent TRG. Tr. 481. In response, TRG received a “virtually unintelligible” spreadsheet. Tr. 342. The spreadsheet was comprised of about 100 pages and thousands of rows of data that reflected the most recent payments under the Program. Tr. 816. It only showed current holdings and not all eligible funds. Tr. 816-18. The information was thus retrospective reflecting only past payments, not funds that could potentially pay fees. Without contradiction, Mr. Robare testified that he decided it was “too difficult to determine” what funds were paying fees. Tr. 343. Because it was too confusing, he did not determine which funds paid fees. Tr. 481-82. Mr. Jones agreed. See Tr. 752 (“it’s not worth our time”). Mr. Robare, therefore, did not know which funds actually paid fees. Tr. 537. He testified that in any event he did not care which funds paid fees. Tr. 343. Mr. Jones similarly said that information was unimportant because TRG “made independent investment decisions [based] on objective criteria” and was not concerned with whether a fund was an “eligible” fund. Tr. 752. TRG never received a list from Fidelity of eligible funds and never asked for one. Tr. 482. At some later point, TRG asked Fidelity what it meant to be an “eligible” non-transaction fee fund for purposes of the Program. Tr. 482. As Mr. Robare and Mr. Jones were credible and the Division presented neither evidence that Fidelity was more effusive on this point than Mr. Robare and Mr. Jones claimed, nor copies of Fidelity’s spreadsheet, I accept the testimony about how difficult it would have been to determine what funds were “eligible.” The fact that Mr. Robare and Mr. Jones did not know what funds paid Program fees is supported the fact that in late October 2012, Kathy White from TRG e-mailed Mr. Fahey to ask “what funds and types of funds” paid fees under the Program. Resp. Ex. 88 at 8; Tr. 180. According to Mr. Fahey, Mr. Jones or Mr. Robare had asked a number of times about the funds that paid fees. Tr. 180-81. Based on that fact, Mr. Fahey surmised that TRG’s principals did not know what funds paid fees. Tr. 180-81. 15 Mr. Robare said the Robare Group determined during the downturn that the “extra expense [of] active management” was not worth the added cost. Tr. 337-38. 22 Mr. Robare understood that the source of Program payments was 12b-1 distribution fees paid by non-Fidelity funds to Fidelity. Tr. 350; see Resp. Ex. 123. But Fidelity, at least in 2015, did not think they were 12b-1 fees. Tr. 190. Mr. Robare testified that he read the prospectus for every fund he recommended to his clients. Tr. 308, 352-53. According to Mr. Robare, the funds’ prospectuses disclosed fees as either “12b-1 . . . distribution fees,” or “shareholder servicing fees-distribution expenses paid to the distributor.” Tr. 353. He opined that these characterizations amounted to the same thing. Tr. 353. Mr. Robare also said that investment advisers are not permitted to receive 12b-1 fees but that registered representatives are. Tr. 418. After this proceeding was initiated, TRG sent a copy of the OIP to its clients. Tr. 413; see Resp. Ex. 120. Mr. Jones said the TRG did this in order to “fully inform [its] clients.” Tr. 711. According to Mr. Robare, TRG quickly received “a number of [supportive] e-mails” from clients. Tr. 413. Mr. Jones testified that no clients left TRG as a result of the OIP and that clients responded in an “[o]verwhelmingly positive” manner. Tr. 712; see Resp. Ex. 108. As noted, Mr. Jones and Mr. Robare concede that payments under the Program represent a potential conflict of interest. Tr. 719-20, 728; Stip. ¶ 30. Mr. Jones conceded that as a fiduciary, he is required to disclose actual or potential conflicts of interest. Tr. 720, 727-28. Mr. Robare acknowledged that he was ultimately responsible for the adequacy of TRG’s disclosures. Tr. 371. 1.10 Fidelity’s perspective Melissa Morganti Zizza has worked at Fidelity for twenty-five years. Tr. 26. Since 2010, she has been a senior vice president in a division of Fidelity called Institutional Wealth Services. Tr. 25; see Tr. 37. Ms. Morganti Zizza has worked in that division for nine years. Tr. 26. Institutional Wealth Services serves as the custodian of client assets for registered investment advisers. Tr. 25. Its clients, therefore, are the registered investment advisers. Tr. 26. Ms. Morganti Zizza testified that the ultimate investors actually have an account with Fidelity and are required to sign an agreement with it. Tr. 28. The investors and the adviser are each given access to the investor’s Fidelity account and the investors, although clients of the advisers, can view their account on Fidelity’s on-line platform. Tr. 28. She confirmed that Fidelity’s platform offers access to both Fidelity and non-Fidelity mutual funds. Tr. 29. As part of her responsibility, Ms. Morganti Zizza manages the Program. See Tr. 33, 37. Ms. Morganti Zizza testified that in some cases, Fidelity receives payments from the other mutual fund companies when investors invest in those companies’ non-transaction fee funds through Fidelity. Tr. 31. In those cases, Fidelity is generally paid “basis points on the assets associated with those funds for servicing of the [funds’] customers.” Tr. 31. Ms. Morganti Zizza opined that, although Fidelity does receive 12b-1 fees, the compensation it pays to advisers in relation to non-transaction fee funds are not 12b-1 fees. Tr. 31-32, 63-64, 70; see Tr. 91 (“We do not pay [12b-1 fees] to investment advisers”); see also Tr. 190. Instead, she said such fees are “shareholder service fees.” Tr. 32, 70. Ms. Morganti Zizza, however, had not reviewed the prospectuses of the funds for which Fidelity paid compensation and thus did not know how those 23 funds characterized the payments remitted to Fidelity. Tr. 71-73. She also did not know how Triad characterized the funds it transferred under the program to TRG. Tr. 73. Ms. Morganti Zizza testified that through the Program, Fidelity compensates certain investment advisers for providing shareholder administrative services “that [Fidelity is] normally on the hook for” providing.16 Tr. 33; see Tr. 34-35. “[I]n return,” for providing those services, Fidelity “share[s]” some of the “revenue” it receives from other mutual fund companies. Tr. 33; see Tr. 36-37 (“It’s sharing of our revenue that we receive for shareholder services to the investment advisor for those services.”), 56-57. Fees under the program are calculated as basis points based on total assets. Tr. 35. The greater the assets, the greater the basis points. Tr. 36; see Div. Ex. 9 at 1; Tr. 48-49. Ms. Morganti Zizza said that Fidelity does not currently consider fees paid under the Program to be commissions or a type of selling compensation. Tr. 36. On cross-examination, Ms. Morganti Zizza conceded that the administrative services for which investment advisers are compensated under the Program are the same services that advisers provide for investments outside the program. Tr. 69. In other words, despite providing exactly the same services, advisers received no compensation for investments outside the program. Ms. Morganti Zizza nonetheless denied that payments under the program were “sales[-]related.” Tr. 69-70. Although the basic Program has stayed the same during Ms. Morganti Zizza’s tenure as senior vice president, the contract has changed. Tr. 38. The current contract changed the phrase “eligible NTF mutual funds” to “Non-Fidelity NTF mutual funds.” Tr. 75. The word “eligible” was undefined. Tr. 75-76. Ms. Morganti Zizza inferred that the word eligible referred to non-Fidelity, non-transaction fee funds. Tr. 95-96. Ms. Morganti Zizza said that the three-party agreement, in which fees were passed through Triad, was “unique,” at least since 2010. Tr. 53, 80-81. She later amended her testimony and said that she had been told of other three-party agreements. Tr. 97-98. She did not know why Triad was inserted in the agreement. Tr. 53, 81. Based on her experience, it was “unusual for an advisor to work with the broker-dealer.” Tr. 80. Division Exhibit 33 is the current agreement with TRG. Tr. 55. It replaced Division Exhibit 9. Tr. 55. The current contract omits Triad as an intermediary. Tr. 56. As part of that contract, TRG warranted to Fidelity that it had: 16 Ms. Morganti Zizza said: the registered investment advisers are opening new accounts. They’re dealing with a lot of that paperwork on behalf of Fidelity. They’re maintaining those accounts associated with Fidelity accounts. Money movement requests for customers that they may need to move in and out of funds, et cetera. So it’s a lot of the administrative operational activities associated with that. Tr. 68. 24 made and will continue to make all appropriate disclosures to Clients (and obtained any necessary Client consents) with regard to any conflicts of interest that may arise from the arrangements contemplated by this Agreement and Adviser’s relationship with Fidelity, including without limitation . . . any incentive arising in connection with Adviser’s receipt (or prospective receipt) of fees on Non-Fidelity no-transaction fee (“NTF”) mutual funds to favor those types of investments over others. Div. Ex. 33 at 3. From Fidelity’s perspective, it did not matter whether TRG fulfilled its disclosure responsibility through its Form ADV or through another method. Tr. 77. Ms. Morganti Zizza testified that the language regarding the Program contained in Fidelity’s December 2005 brokerage agreement was included to disclose potential conflicts for Fidelity created by the Program. Tr. 44-45; see supra § 1.4. She agreed that Fidelity’s brokerage agreement “also disclose[d] the conflicts that [the Program] create[d] for” the Robare Group. Tr. 85; see Tr. 86-87. 1.11 Fidelity tells the Robare Group to change its Form ADV As noted in section 1.6, supra, in 2011, Fidelity asked the Robare Group to change its Form ADV. That year, Fidelity reviewed the Forms ADV for all forty firms that participated in the Program to determine whether the firms were disclosing the Program.17 Tr. 64, 89-90. One of Ms. Morganti Zizza’s subordinates, Dennis Hawley, reviewed TRG’s Form ADV and concluded that it did not disclose the program. Tr. 64; see Tr. 66 (stating that in Mr. Hawley’s “opinion, it was not there”). According to Ms. Morganti Zizza, Fidelity directed its “relationship managers” to contact those investment advisers whose Forms ADV inadequately disclosed the program. Tr. 65. The relationship managers told the investment advisers to update their Forms ADV “in a quick manner” on pain of payments potentially being suspended. Id. Timothy Fahey has since 2011 been employed by Fidelity as a vice president of relationship management in Institutional Wealth Services. Tr. 103-04, 106. In that role, he primarily serves as a liaison between Fidelity and principals of investment adviser firms that work with Fidelity. Tr. 105-06, 108. TRG is one of Mr. Fahey’s clients. Tr. 107. In 2011, Mr. Hawley instructed relationship managers to contact investment adviser clients if he deemed that the advisers’ disclosure of the program was insufficient. Tr. 110-11. Mr. Fahey described Mr. Hawley as “the director of risk,” or Legal Risk Compliance, within Institutional Wealth Services. Tr. 111. Mr. Fahey testified that Legal Risk Compliance 17 This review was prompted by the Commission’s investigation of a separate investment adviser’s compensation arrangement, apparently also with Fidelity, see Tr. 898, that was not disclosed, Tr. 89-90; see Focus Point Solutions, Advisers Act Release No. 3458, 2012 WL 3863221 (Sept. 6, 2012). 25 “cursor[ily] review[ed]” TRG’s Form ADV, found it deficient, and instructed Mr. Fahey to contact TRG about it. Tr. 113, 159. To that end, Mr. Fahey phoned Mr. Jones on December 1, 2011, to discuss TRG’s disclosure in its Form ADV. See Div. Ex. 41 at 1; Tr. 115-16. The next day, Mr. Fahey emailed Mr. Jones sample disclosure language provided by Legal Risk Compliance. Tr. 116; see Div. Ex. 41. Mr. Jones explained that the language Mr. Fahey sent was clearly boilerplate and that it used broker-dealer language that could cause confusion. Tr. 692. It also did not address Triad’s part in the Program Agreement. Tr. 692. Mr. Jones opined that simply posting the suggested language in its entirety would not have resulted in an accurate disclosure. Tr. 693. One week later, on December 9, 2011, Mr. Fahey e-mailed Mr. Jones to say that Fidelity’s “legal team ha[d] escalated th[e] issue and” directed that changes to TRG’s Form ADV occur by December 16, 2011. Div. Ex. 43. Mr. Fahey quoted language forwarded to him from the legal team indicating that TRG needed to make the requested changes by December 16, 2011, in order “to ensure that” payments under the program “continue without interruption.” Id.; Tr. 121. Mr. Fahey and Mr. Jones spoke by telephone about this matter around this time. Tr. 122. On cross-examination, Mr. Fahey clarified that he, not Mr. Jones, raised the issue of interruption of payments under the Program. Tr. 162. Mr. Jones testified that the accelerated timeframe was a concern because TRG was “just in front of a new disclosure period” and had little time to act on Fidelity’s request. Tr. 696. Despite this, Mr. Fahey opined that Mr. Jones was cooperative, “very appreciative[,] and took [the matter] seriously.” Tr. 122, 159, 161. On Sunday, December 11, 2011, Mr. Jones responded with proposed language.18 Div. Ex. 44 at 1. He also asked “how strictly Fidelity” would be “requiring specific language” and noted that whatever language TRG used, the language would first have to be approved by TRG’s “ADV consultant and its broker-dealer, Triad Advisors.” Id. Mr. Fahey forwarded Mr. Jones’s proposed language to Mr. Hawley and asked, “[w]ill this work?” Div. Ex. 45 at 1. Mr. Hawley responded on December 12, saying “I don’t approve or disapprove any language, but if that was on their ADV I would think that would be great.”19 18 Mr. Jones proposed to say: The Robare Group, Ltd. may receive additional compensation in the form of custodial support services from Fidelity based on revenue from the sale of funds through Fidelity. Fidelity has agreed to pay The Robare Group, Ltd. a fee on specified assets, namely no transaction fee mutual fund assets in custody with Fidelity. This additional compensation does not represent additional fees from client accounts to The Robare Group, Ltd. Div. Ex. 44 at 1. 19 Despite his non-approval approval, it appears that Mr. Hawley is not an attorney. Tr. 196-97. 26 Id. Mr. Fahey then forwarded Mr. Hawley’s e-mail to Mr. Jones and said that although Fidelity could neither approve nor disapprove any specific language, Mr. Jones “seem[ed] to have the language nailed.” Id. Mr. Jones understood Mr. Fahey’s e-mail to mean that TRG “had met or exceeded [Fidelity’s] request.” Tr. 700. On December 13, Mr. Jones e-mailed Lisa Paygane, who worked for Renaissance. See Div. Ex. 46 at 4-5. Mr. Jones forwarded the language in footnote 18, supra, explained that Fidelity had asked that TRG include “something like” the language, and asked Ms. Paygane to “advise regarding [the] language . . . and [the] steps [TRG] need[ed] to take to update” the Form ADV. Id. at 5. On December 15, Mr. Jones e-mailed Mr. Fahey to say that he had sent the disclosure language “to our back office team who does our ADV.” Div. Ex. 47 at 2. He also advised that TRG would not be able to implement the changes until after the December 16 deadline and asked how best to inform Mr. Fahey that the change had been implemented “so this can be reinstated.” Id. Mr. Fahey responded that: They are strongly enforcing the deadline, so there will be a temporary disruption in payment until this becomes available. I am still checking to see if the revenue will be accrued and paid or if it is lost altogether (temporarily). Either way, once you notify me that the update has been made, my understanding is that [payments under the Program] will be reinstated. Id. at 1. Ms. Paygane sent suggested language to Mr. Jones on Monday, December 19. Div. Ex. 46 at 3. After some back and forth, Mr. Jones told Ms. Paygane on December 20 that her language “[l]ook[ed] good to us,” and said he wanted to update the Form ADV “as soon as possible.” Id. at 1. At some point in the next two days, Mr. Jones advised Mr. Fahey that TRG had updated its Form ADV. See Div. Ex. 47 at 1. According to Mr. Fahey, although TRG did not meet the December 16 deadline, Fidelity took into account the efforts TRG made and did not interrupt payments under the Program. Tr. 137. 1.12 Fidelity changes the Program Agreement At some point in 2012, Fidelity decided to change the Program contract. Tr. 138-39; see Resp. Ex. 87. It thus drafted a new version of the contract, which Mr. Fahey sent in October to TRG for its review. Tr. 139-40, 172; see Resp. Ex. 87. The new contract did not interpose Triad between Fidelity and TRG. Tr. 140-41, 173; see Div. Ex. 33. On reviewing the new contract, Mr. Jones and Mr. Robare noticed the omission of Triad. Tr. 172-73, 196, 702. Mr. Jones and Mr. Robare were concerned about this omission because Triad was TRG’s partner and TRG did not wish to “cut them out of the [Program] revenue.” Tr. 27 702-03, 818. Mr. Jones and Mr. Robare thus asked Mr. Fahey about the absence of Triad from the contract. Tr. 141, 196. Mr. Fahey could not immediately tell TRG why Fidelity omitted Triad from the contract. Tr. 703. Mr. Jones and Mr. Robare discussed the issue with Triad, which “said it was okay.” Tr. 703, 818. Triad did not suggest that the new agreement violated any law. Tr. 819. Renaissance also said that it would assist in crafting new language for TRG’s disclosures. Tr. 704. On investigating the matter, Mr. Fahey learned that Legal Risk Compliance had determined that interposing Triad was not necessary. Tr. 141-42. The Robare Group and Fidelity did not engage in a dialogue or negotiation over the new contract. Tr. 172. In April 2013, Mr. Jones e-mailed Mr. Fahey because TRG had not received payments under the Program for March or April. Resp. Ex. 92 at 9; Tr. 143-44. Mr. Fahey investigated and learned that Fidelity was “still crediting [TRG’s] account.” Resp. Ex. 92 at 7. Mr. Fahey informed Mr. Jones in late April that payments under the Program would be suspended until TRG signed the new agreement. Tr. 148; Resp. Ex. 92 at 5. Mr. Jones asked whether Fidelity could make an exception due the fact that the Commission was investigating TRG about TRG’s disclosures related to the Program. Resp. Ex. 92 at 4. Mr. Fahey responded that Fidelity could not make an exception but understood TRG’s position. Id. at 3. In early May, Mr. Jones asked Mr. Fahey to explain the source of payments under the Program and “the net result to [TRG’s] clients if [TRG did not] continue” in the Program. Resp. Ex. 92 at 2; Tr. 150-51, 183. After investigating, see Tr. 151, Mr. Fahey responded that: Fidelity receives a very small portion management fee from the mutual fund companies for distribution through Fidelity’s platform, primarily for operational and distribution expense. Under [the Program], we share a portion of that fee (for certain funds) with certain advisers to cover a portion of related fund distribution expenses. Resp. Ex. 92 at 1-2; Tr. 151. Mr. Robare testified that he understood Mr. Fahey’s use of the word “share” to indicate that the payments TRG received under the Program came from the “pool of money” Fidelity received from mutual fund companies. Tr. 520. During the hearing, Mr. Fahey testified that he was “clearly” mistaken when he told Mr. Jones that the fees covered “fund distribution expenses.” Tr. 152. Instead, they covered shareholder services. Tr. 151-52. Mr. Fahey did not know whether he told Mr. Jones about his mistaken advice. Tr. 184. TRG signed a new agreement with Fidelity in May 2013. Tr. 434. Fidelity then began paying TRG directly under the Program. Tr. 506. Up until that point, Mr. Robare thought Program payments were commissions. Tr. 434-36. The omission of Triad from the new agreement gave him pause regarding how to characterize the payments. Tr. 434-35. He believed the payments were sourced from 12b-1 fees but could not definitively say whether they were commissions. Tr. 434-35. Mr. Robare believed the underlying source had not changed. Tr. 28 435-36. Of course, he could not say how Fidelity accounted internally for payments from mutual fund companies. Tr. 439. Although he previously thought payments under the Program were commissions, Tr. 757-58, Fidelity’s omission of Triad from the second Program agreement made Mr. Jones uncertain, see Tr. 760. On questioning, he said that he did not know how to characterize the payments. Tr. 761; see Tr. 762-63. 1.13 The Commission examines the Robare Group From 2004 to 2012, Karyn Mysliwiec worked in the Commission’s regional office in Fort Worth. Tr. 199. From 2004 to 2007, she was an examiner focused primarily on investment advisers and investment companies. Tr. 200. In 2007, she was promoted to a branch chief position. Tr. 199. TRG was examined in 2008 by Ms. Mysliwiec’s subordinate, Valeria Buschfort. Tr. 211. In preparation for that exam, Ms. Buschfort sent TRG a letter informing it of the exam. Tr. 223; Resp. Ex. 93. Among other things, Ms. Buschfort instructed TRG to provide copies of Part II of its Form ADV. Resp. Ex. 93 at 5; see Tr. 233-34. Evidence presented showed that Ms. Buschfort retrieved or received a copy of TRG’s Form ADV, including schedule F. Resp. Exs. 94, 96 at 1; Tr. 235-45, 408-09. An examinee is not told about the various types of exams to which an examinee might be subject. Tr. 245-46. But the request form does detail the examination types. Tr. 249; Resp. Ex. 93 at 13-16. Ms. Mysliwiec did not know whether TRG was informed of the limited scope of the exam. Tr. 257-58. Mr. Robare testified that he did not know the difference between types of exams. Tr. 411. He explained that he had nothing “to compare it to.” Id. According to Ms. Buschfort’s report of the exam she performed on TRG in 2008, she spent one day at TRG for the exam. Tr. 213; Div. Ex. 80 at 2. Ms. Mysliwiec characterized the exam as “short” and said it appeared to have been “a risk assessment verification exam.” Tr. 215. It was not “thorough.” Tr. 216. Ms. Mysliwiec testified that an examiner typically would review a firm’s Form ADV as part of an exam. Tr. 218. According to Mr. Robare, neither Ms. Buschfort nor any other Commission employee raised a concern with Mr. Robare during the exam about the adequacy of TRG’s disclosures in its Form ADV. Tr. 409-10. Following the exam, the Commission issued TRG a no further action letter. Resp. Ex. 95; Tr. 226. The letter informed TRG that the Commission had “concluded the examination[] and no written response . . . is necessary.” Resp. Ex. 95 at 1; see Tr. 246-47. The letter cautioned, however, that the fact the Commission was taking no further action “should not be construed as any indication that [TRG’s] activities are in full compliance with the federal securities laws or other applicable rules and regulations.” Resp. Ex. 95 at 1. The letter did not mention a deficiency in the Form ADV. Tr. 247; see Resp. Ex. 95. Receipt of a letter indicating that the Commission intended to take no further action is the best possible result for an adviser following an exam. See Tr. 257-58. 29 Despite the admonition that he should not rely on the letter, Mr. Robare concluded that “in general . . . things were well.” Tr. 410. He assumed that he would have been told if the Commission found fault with his Form ADV disclosures. Id. 1.14 Industry perspective Miriam Lefkowitz testified regarding the adequacy of TRG’s disclosures. See Tr. 826-928. She also provided an expert report. See Lefkowitz Report. Ms. Lefkowitz is a graduate of Columbia Law School. Lefkowitz Report at 3. She currently serves as a “compliance and regulatory adviser to small and regional SEC-registered retail-focused investment advisers and broker dealers.” Id. at 2. Since 2002, she has been responsible for drafting Forms ADV for such firms or for advising firms about such drafting. Id. Ms. Lefkowitz previously worked in the Commission’s enforcement division. Id. Ms. Lefkowitz opined that investment advisers “struggle[] to determine what is sufficient disclosure.” Lefkowitz Report at 4. She believes that the reason for this struggle is a lack of clear and consistent guidance. Id. Specifically, Ms. Lefkowitz feels there is an irreconcilable conflict between guidance to both fully disclose and to be concise. Id. at 6. In her experience, “this dilemma” has led investment advisers to seek the assistance of compliance professionals. Id. And, while some firms favor more “lengthy, complicated disclosures,” others provide shorter disclosures that they believe are “more likely [to be] read and understood.” Id. On the whole, Ms. Lefkowitz believes that no investment adviser or consultant can confidently say whether a given disclosure is sufficient. Id. Ms. Lefkowitz’s testimony is consistent with Mr. Strauss’s testimony that the Commission’s position as to what constitutes adequate disclosure is a “moving target.” Tr. 637-39. The Division called no witnesses to rebut Ms. Lefkowitz’s or Mr. Strauss’s testimony. Absent such testimony, I am compelled to conclude, for purposes of this matter, that investment advisers operate in an uncertain regulatory environment in respect to disclosing potential conflicts of interest. With reference to Commission guidance, Ms. Lefkowitz explained that 12b-1 fees fall into two categories. Tr. 923-24. The first category concerns “reimburse[ments] . . . for marketing and selling.” Tr. 923. That sort of “transaction-based compensation” may only be paid to broker-dealers. Tr. 923-24. The second category concerns “shareholder service fees” that are paid in order to reimburse firms for “respond[ing] to investor inquiries and provid[ing] investors with information about their investments.” Resp. Ex. 123. This second category of payments may be paid by a fund even if it does not have a 12b-1 plan. Id.; see Tr. 924-25. Recipients of payments of this latter type do not need to be broker-dealers. Tr. 925. Ms. Lefkowitz testified that the Commission has expressly recognized that small and medium-sized firms will rely on compliance professionals. Tr. 928. 30 Issues A. 1. Whether payments under the Program created a material conflict interest. 2. If so, whether the Respondents adequately disclosed the conflict of interest. 3. If the Respondents failed to adequately disclose any conflict of interest, whether the Division proved that the Respondents acted with scienter. B. Whether Mr. Jones aided and abetted and caused violations of the Advisers Act. C. Whether Respondents violated Section 207 of the Advisers Act. Discussion and conclusions of law 2.1 Legal Principles The Division alleged that Mr. Robare and the Robare Group willfully violated subsections (1) and (2) of Section 206 of the Advisers Act. OIP ¶ 14. It also alleged that Mr. Jones willfully aided and abetted and caused the same violations. Id. ¶ 15. Finally, the Division alleged that all three Respondents violated Section 207 of the Advisers Act. Id. ¶ 16. Subsections (1) and (2) of Section 206 make it: unlawful for any investment adviser, by use of the mails or any means or instrumentality of interstate commerce, directly or indirectly-(1) to employ any device, scheme, or artifice to defraud any client or prospective client; [or] (2) to engage in any transaction, practice, or course of business which operates as a fraud or deceit upon any client or prospective client. 15 U.S.C. § 80b-6(1), (2). “The ‘fundamental purpose of [the Advisers Act is] to substitute a philosophy of full disclosure for the philosophy of caveat emptor and thus . . . achieve a high standard of business ethics in the securities industry.’” Montford & Co., 2014 SEC LEXIS 1529, at *51-52 (quoting SEC v. Capital Gains Research Bureau, Inc., 375 U.S. 180, 186 (1963)). Section 206, therefore, “establishes ‘federal fiduciary standards’ to govern the conduct of investment advisers.” Transamerica Mortg. Advisors, Inc. v. Lewis, 444 U.S. 11, 17 (1979) (quoting Santa Fe Indus. v. Green, 430 U.S. 462, 471 n.11 (1977)). As a result, investment advisers must fully disclose all material facts and “employ reasonable care to avoid misleading [their] clients.” Montford & Co., 31 2014 SEC LEXIS 1529, at *50. To meet this obligation, an adviser must “disclose information that would expose any” actual or potential conflicts of interest. Id. at *51. In order to establish liability under subsection (1) of Section 206, the Division must show that a respondent acted with scienter. Montford & Co., 2014 SEC LEXIS 1529, at *55; see SEC v. Steadman, 967 F.2d 636, 641 & n.3 (D.C. Cir. 1992). A showing of negligence, however, is sufficient to establish a violation of subsection (2). Montford & Co., 2014 SEC LEXIS 1529, at *55-56. Scienter may be shown by evidence of recklessness. Id. at *56 n.108. In this context, recklessness is “an extreme departure from the standards of ordinary care . . . present[ing] a danger of misleading [clients] that is either known to the [actor] or is so obvious that the actor must have been aware of it.’” Id. (quoting David Henry Disraeli, Advisers Act Release No. 2686, 2007 SEC LEXIS 3015, at *16 (Dec. 21, 2007)). Negligence is the failure to exercise reasonable care. IFG Network Sec., Exchange Act Release No. 54127, 2006 SEC LEXIS 1600, at *37 (July 11, 2006). Respondents were negligent if “they failed to use the degree of care and skill that a reasonable person of ordinary prudence and intelligence would be expected to exercise in the situation.” SEC v. True N. Fin. Corp., 909 F. Supp. 2d 1073, 1122 (D. Minn. 2012). “[C]ompliance with industry standards is” a non-dispositive factor to consider in determining whether a Respondent was negligent. Piper Capital Mgmt., Inc., Securities Act Release No. 8276, 2003 SEC LEXIS 2047, at *26 (Aug. 26, 2003). Advisers Act Section 207 makes it: unlawful for any person willfully to make any untrue statement of a material fact in any registration application or report filed with the Commission under section 203, or 204, or willfully to omit to state in any such application or report any material fact which is required to be stated therein. 15 U.S.C. § 80b-7. By rule, an investment adviser is required to amend and file with the Commission its Form ADV at least annually. 17 C.F.R. § 275.204-1(a). Any amendment to Form ADV is a “report” within the meaning of Section 207. 17 C.F.R. § 275.204-1(e). As a result of the statute and the rules, the Robare Group was required to annually file a Form ADV. As the plain language of Section 207 provides, filing a Form ADV in which an adviser “willfully . . . make[s] any untrue statement of a material fact . . . or willfully . . . omit[s] . . . any material fact,” is a violation of Section 207. To demonstrate liability for aiding, abetting, and causing, the Division must show (1) the existence of a securities law violation by the primary (as opposed to the aiding and abetting) party; (2) knowledge of this violation on the part of the aider and abettor; and (3) “substantial assistance” by the aider and abettor in the achievement of the primary violation. 32 SEC v. Apuzzo, 689 F.3d 204, 211 (2d Cir. 2012). A person who aids and abets a violation is necessarily a cause of the violation. Eric J. Brown, Exchange Act Release No. 66469, 2012 SEC LEXIS 636, at *33 (Feb. 27, 2012). Of note, “[a] company’s scienter may be imputed from that of the individuals who control it.” Clark T. Blizzard, Advisers Act Release No. 2253, 2004 WL 1416184, at *5 (June 23, 2004). 2.2. The nature of the payments under the Program Agreement There is no dispute that investment advisers must disclose actual or potential material conflicts to investment clients. See Montford & Co., 2014 SEC LEXIS 1529, at *51-52. The questions presented in this case are whether payments under the Program gave rise to an actual or potential material conflict of interest and, if so, whether the Robare Group adequately disclosed the conflict to its clients. The specific circumstances of this case make answering these questions more difficult than might otherwise be the case. As an initial matter, the Division tacitly concedes that from 2005 onwards, the disclosure in Fidelity’s brokerage agreement adequately disclosed the Program to the Robare Group’s clients. See Div. Brief at 24-26. I discuss this more fully in section 2.4, below. Mr. Robare testified that he presented and reviewed the Fidelity agreement to each customer when the customer opened a new account. Tr. 357-60. Those clients who first came to the Robare Group in 2005 or later, were thus on notice of the Robare Group’s participation in the Program.20 For purposes of this case, the problem is that about half of the Robare Group’s clients have been clients since before 2005. They received a previous version of the Fidelity brokerage agreement that did not reference the Program. See Resp. Ex. 75. Because these pre-2005 clients did not receive the newer Fidelity brokerage agreements, they were not informed of the Program through their brokerage agreements. Whether they were entitled to disclosure otherwise, and if so, whether they received adequate disclosures are issues addressed below.21 In order to answer these questions, one must first consider the nature of the payments. More precisely, one must consider what the Robare Group in good faith believed the payments were. The Division repeatedly denies the payments were commissions. Instead, it asserts in a caption in its brief that the payments were “an asset-based fee.” See Div. Br. at 5. The term 20 The Division did not call any of the Robare Group’s clients in an attempt to refute Mr. Robare’s testimony that he reviewed the Fidelity brokerage agreement with his clients. See Tr. 357. 21 In their post-hearing brief, Respondents argue that the general statute of limitations at 28 U.S.C. § 2462 bars the Division from relying on allegations that accrued more than five years before it filed the OIP on September 10, 2014. Resp. Br. at 45-46. Section 2462, however, only applies to actions brought for a “civil fine, penalty, or forfeiture.” 28 U.S.C. § 2462. Actions seeking disgorgement and cease-and-desist orders are not subject to Section 2462. Riordan v. SEC, 627 F.3d 1230, 1234-35 (D.C. Cir. 2010) (cease-and-desist orders not subject to Section 2462); Johnson v. SEC, 87 F.3d 484, 491 (D.C. Cir. 1996) (disgorgement not a penalty for purposes of Section 2462). 33 “asset-based fee” is elsewhere undefined. It appears the Division’s belief that the payments were not commissions is based on the fact that Ms. Morganti Zizza said the payments were not commissions, Div. Br. at 9, and that Fidelity now pays the Robare Group directly, which it could not do if the payments were commissions. The Division thus places great weight on what Fidelity thinks the payments represent.22 Respondents argue that the payments have always been 12b-1 fees or that at least, the Robare Group reasonably believed they were 12b-1 fees. I agree. For starters, until 2013, all relevant parties including Fidelity treated Program payments as 12b-1 fees. As late as April 2013, Mr. Fahey described the payments to Mr. Jones as fees that covered “fund distribution expenses.” See Resp. Ex. 92 at 1-2. Fidelity also characterized them as 12b-1 fees to Triad and Triad did the same to the Robare Group. Tr. 619; Resp. Ex. 29. Triad reported the fees as 12b-1 fees on Robare Group’s commission statement. Resp. Ex. 29 at 3; Resp. Ex. 30 at 3; Resp. Ex. 31 at 2. It is thus not surprising that the Robare Group thought the payments were 12b-1 fees, or commissions.23 Moreover, the Commission’s own guidance to investors, on which Respondents rely, supports the parties’ treatment of the payments as 12b-1 fees. The Commission’s guidance says that 12b-1 fees fall into two categories. One of the two categories concerns “shareholder service fees.” See Mutual Fund Fees and Expenses, http://www.sec.gov/answers/mffees.htm#distributio n (last accessed May 28, 2015); Resp. Ex. 123. A fund may pay shareholder service fees without adopting a 12b-1 plan. Id. As Ms. Lefkowitz confirmed, this type of 12b-1 fee can be paid to investment advisers such as the Robare Group.24 Tr. 925. The Division does not directly dispute 22 The Division says that if the payments were commissions or 12b-1 fees, the current Program Agreement is illegal and thus unenforceable. Div. Br. at 12. Presumably, this assertion is based on 17 C.F.R. § 270.12b-1(h)(1)(ii), which prohibits payment of a 12b-1 fee as a commission for effecting a transaction through a broker. According to the Division, because no one thinks the current agreement is unenforceable, the payments must not be commissions or 12b-1 fees. I do not intend, however, to decide this matter based on whether Fidelity, Triad, or the Robare Group thinks the Program Agreement is unenforceable. 23 Mr. Robare and Mr. Strauss both said 12b-1 fees were types of commissions. Tr. 376, 381, 614. The Division does not dispute this. Nor could it. See Definition of Terms in and Specific Exemptions for Banks, Savings Associations, and Savings Banks Under Sections 3(a)(4) and 3(a)(5) of the Securities Exchange Act of 1934, 66 Fed. Reg. 27,760, 27,775 (May 18, 2001) (“We view Rule 12b-1 fees as commissions, and in fact, these fees are often described as trail commissions.”). 24 The other category concerns “distribution fees,” which “include fees paid for marketing and selling fund shares, such as compensating brokers and others who sell fund shares, and paying for advertising, the printing and mailing of prospectuses to new investors, and the printing and mailing of sales literature.” See http://www.sec.gov/answers/mffees.htm #distribution; Resp. Ex. 123. This type of 12b-1 fees can only be paid “if the fund has adopted a . . . 12b-1 plan.” Id. 34 this testimony. The Robare Group thus reasonably believed that Program payments were 12b-1 fees, which it thought amounted to commissions. The Division argues in its Statement of Facts that the fact that Triad was omitted from the second Program Agreement shows that payments under the Program could not have been commissions or 12b-1 fees because such payments cannot be paid directly by Fidelity to an adviser such as the Robare Group. Div. Br. at 12-13. It says there are only two options: either the Program agreement is illegal or the payments never were commissions and thus were not disclosed. Id. at 12-13. But the Division’s argument places far too much weight on Fidelity’s unilateral decision to change the Program Agreement, as if Fidelity’s determination of the nature of the fees is controlling. It is apparent that what happened was that (1) in 2004, Fidelity and Triad thought the payments were 12b-1 fees, which Triad and TRG both considered to be commissions, and thus had to be routed through Triad; and (2) Fidelity and Triad later both decided the payments were actually shareholder servicing fees that can be paid directly to the Robare Group. In other words, nothing untoward occurred. As the record shows, Fidelity presented the Robare Group with a take-it-or-leave contract that interposed Triad between Fidelity and the Robare Group. The Robare Group determined the payments originated as 12b-1 fees, because Mr. Robare read mutual fund prospectuses and Triad designated the payments as 12b-1 fees. Triad, which supervised the Robare Group’s compliance, told the Robare Group this arrangement was acceptable. In 2012, Fidelity told the Robare Group that there was no need to interpose Triad. And when Robare Group asked Triad—again, the firm that supervised the Robare Group on compliance issues—Triad blessed its own omission from the second contract. Tr. 703-04. Notably, the Robare Group also sent the new agreement to Renaissance. Tr. 703-04. Having operated for nine years under a regime in which Program payments were designated as 12b-1 fees, which the Robare Group and Triad considered to be commissions, it is not surprising that Mr. Robare and Mr. Jones were left scratching their heads when asked how to characterize payments under the second Program Agreement. See Tr. 429-36, 757-63. This of course begs the question of why Fidelity first decided to interpose Triad and later decided Triad no longer needed to be involved. That question was not answered during the proceedings. In determining whether the Robare Group violated the Advisers Act, however, I do not place any weight on Fidelity’s decisions. 2.3 Program payments are material As noted, the parties agree that payments under the Program gave rise to a potential conflict of interest. They disagree whether the conflict was material. According to the Division, all conflicts of interest are material and must be disclosed. Respondents say that they need not disclose conflicts that amount to less than ten percent of their business income.25 Resp. Br. at 24. 25 Respondents glean this figure from guidance concerning disclosure by advisers of outside business activity. Resp. Br. at 23-24. The guidance creates a presumption that outside business 35 The Division has the better of this argument. First, “full disclosure” by investment advisers is the goal behind the Advisers Act. Montford & Co., 2014 SEC LEXIS 1529, at *51-52 (emphasis added). Second, investment advisers are fiduciaries of their clients. See Transamerica Mortg. Advisors, 444 U.S. at 17. Third, “because of the fiduciary relationship between an adviser and its client, the percentage or absolute amount of commissions involved” is not determinative of whether a conflict should be disclosed. Kingsley, Jennison, McNulty & Morse, Inc., Advisers Act Release No. 1396, 1993 SEC LEXIS 3551, at *14 (Dec. 23, 1993). The rub in this case, of course, is that neither Mr. Robare nor Mr. Jones actually knew which funds would pay fees under the Program. This situation is perhaps unique. While this fact is certainly mitigating in terms of the question of harm, it does not change the fact that it is investment adviser clients who are entitled to know of potential conflicts of interest. Finding that this unique circumstance changes the analysis would provide a perverse disincentive for advisers to fully investigate potential conflicts. I therefore find that payments under the Program are material. 2.4 Assuming certain of the Robare Group’s disclosures were inadequate, the Division failed to show that the Robare Group or Mr. Robare acted with scienter 2.4.1 Time period of inadequate disclosures The current Form ADV instructs advisers that “[a]s . . . fiduciary[ies], [they] must seek to avoid conflicts of interest with [their] clients, and, at a minimum, make full disclosure of all material conflicts of interest between you and your clients that could affect the advisory relationship.” See Div. Ex. 90 at 81. It also provides that an adviser may satisfy this disclosure obligation in its firm’s brochure “or by some other means.” Id. at 82. As noted above, the Division tacitly concedes that Fidelity’s brokerage agreement from 2005 onwards adequately disclosed the potential conflict created by the Program. In language presented in a separate box in Fidelity’s 2005 Brokerage agreement, Fidelity said, in relevant part, that: activity that “represent[s] less than 10 percent of the [adviser’s] time and income” is “not substantial” and need not be reported in item 4 of Form ADV. See Amendments to Form ADV, 2010 SEC LEXIS 2679. A conflict that arises from outside business activity concerns the adviser’s willingness and ability to devote his energies to his primary business of providing investment advice. Inasmuch as an adviser with more than one client can never devote 100% of his time and energy to one client’s needs, some sort of distraction-type conflict is something a client might expect will always occur. Imposing a 10% threshold for an outside, distraction-type conflict of this nature is thus understandable. A distraction-type conflict, however, is different in kind from the sort of conflict at issue in this case, that might cause an adviser to recommend an investment not because it would benefit the client but because it would benefit the adviser. 36 We may also make direct payments to your advisor. . . . We . . . may pay your advisor for performing certain back-office, administrative, custodial support and clerical services for [Fidelity] in connection with client accounts for which [Fidelity] act[s] as custodian. These payments may create an incentive for your advisor to favor certain types of investments over others. These and other services we furnish will provide benefits to your advisor and may be made available to your advisor, at no fee or a discounted fee, and the terms may vary among advisors depending upon the business they and their clients conduct with us and the other factors. Fidelity’s provision of these services and other benefits to your advisor may be based on clients of your advisor placing a certain amount of assets in accounts with us within a certain period of time. Your advisor may be influenced by this in recommending or requiring that its clients establish accounts with us. These products and services may not necessarily benefit your account. Resp. Ex. 76 at 1. According to Ms. Morganti Zizza, this language was included in the brokerage agreement to disclose potential conflicts for Fidelity created by the Program. Tr. 44-45. She agreed that Fidelity’s Brokerage agreement “ also disclose[d] the conflicts that [the Program] create[d] for” the Robare Group. Tr. 85; see Tr. 86-87. In response to Mr. Robare’s testimony that he presented Fidelity’s brokerage agreement to clients and reviewed it with them and his testimony that this language disclosed the potential conflict to Robare Group clients, see Tr. 357-60, the Division argues that (1) the disclosure was not given to the approximately 150 clients who had accounts before 2005; (2) Fidelity cannot discharge the Robare Group’s responsibility; and (3) the Robare Group could have included the Fidelity language in its own Form ADV. Div. Br. at 25-26. Notably, however, the Division does not dispute that Fidelity’s brokerage agreement adequately disclosed the conflict created by the Program. Given that instructions for the Form ADV itself provide that advisers may disclose conflicts “by some other means,” Div. Ex. 90 at 82, the Division’s omission is telling.26 Absent a contrary argument, I find that the Fidelity brokerage agreement from 2005 onwards adequately disclosed the potential conflict created by the Program. As to the group of approximately 150 families who never saw the newer Fidelity brokerage agreement, the heart of the Division’s argument is that Program payments were not 26 The Division’s points are all correct. Approximately 150 clients did not receive the Fidelity disclosure, the Robare Group’s disclosure responsibilities are its to discharge, and the Robare Group could have added more language to its Forms ADV. But this does not amount to an argument that giving the Fidelity brokerage agreement to clients and discussing it with them was insufficient to disclose the potential conflict the Program created. 37 commissions. Inasmuch as they were not commissions, the Division says Robare Group failed to disclose them. Div. Br. at 12, 31-33. To tighten the focus even more, the Robare Group’s disclosure starting in December 2011 was plainly adequate. By December 2011, the Robare Group disclosed in its Form ADV that: Additionally, we may receive additional compensation in the form of custodial support services from Fidelity based on revenue from the sale of funds through Fidelity. Fidelity has agreed to pay us a fee on specified assets, namely no transaction fee mutual fund assets in custody with Fidelity. This additional compensation does not represent additional fees from your accounts to us. Div. Ex. 25 at 27. This language concisely encapsulates the Program. Although the Division suggests the use of the word “may” is misleading, I disagree. The Program Agreement informed the Robare Group that the underlying mutual funds could change or suspend payments at any time. Tr. 83; see Tr. 186; Resp. Ex. 1 at 2. It also provided that Fidelity, Robare Group, or Triad could cancel their participation in the Program, after an initial twenty-four month window, at any time on thirty days’ notice. Resp. Ex. 1 at 2. Use of the word “may” thus accounts for the possible cessation of payments. Cf. Tr. 355. The Division also says the relevant December 2011 disclosure begins with the false statement that the Robare Group did “not receive any economic benefit from a non-client for providing investment advice or other advisory services.” Div. Br. at 21. This statement has to be read in context, however. See Div. Ex. 25 at 27. It is followed by language detailing economic benefits the Robare Group receives. It is therefore apparent that the statement is meant convey that no one other than clients pays the Robare Group to give advice. The Division’s case thus concerns the Robare Group’s disclosures until December 2011 to its first approximately 150 clients. 2.4.2 The Division fails to establish scienter Cutting to the chase, even assuming the Division is correct that the Robare Group failed adequately to disclose the Program until December 2011, the Division cannot prevail on its claim under Section 206(1) because it cannot show scienter. Scienter refers to “a mental state embracing intent to deceive, manipulate, or defraud.” Matrixx Initiatives, Inc. v. Siracusano, 131 S. Ct. 1309, 1323 (2011) (quoting Tellabs, Inc. v. Makor Issues & Rights, Ltd., 551 U.S. 308, 319 (2007)). Here, the Division’s evidence of scienter consists of nothing more than assertions that Mr. Robare was knowledgeable about the Program and possessed ultimate authority over TRG’s Form ADV filings. Div. Br. at 33-34. These facts are not enough to meet the Division’s burden to show scienter. Instead, the evidence developed at the hearing demonstrates that the Robare 38 Group and its principals did not act, at any time, with scienter or any intent to deceive, manipulate, or defraud. First, in listening to Mr. Robare and Mr. Jones testify and observing their demeanor under cross-examination, it is difficult to imagine them trying to defraud anyone, let alone their investment clients. They came across as honest and committed to meeting their disclosure requirements. Indeed, their belt-and-suspenders approach to compliance, through which they relied on multiple firms, including Triad and Renaissance, to ensure the Robare Group was compliant with its disclosure obligations belies any argument that Mr. Robare or Mr. Jones acted with intent to deceive, manipulate, or defraud anyone.27 Second, Mr. Robare and Mr. Jones credibly testified that they did not know which funds paid fees under the Program. They also denied ever making an investment based on the information they lacked. The fact the percentage of client assets in non-paying funds always exceeded the percentage of available non-paying funds supports this testimony. And Mr. Robare’s and Mr. Jones’s testimony inferentially supports the determination that they did not act with the requisite ill intent.28 Third, even assuming that the Division had carried its threshold burden, which it has not, I find that Respondents relied in good faith on the advice of its compliance firms, including Triad and Renaissance. Respondents’ reliance on the advice of compliance counsel “demonstrat[es] good faith and represents possible evidence of an absence of any intent to defraud.” United States v. Peterson, 101 F.3d 375, 381 (5th Cir. 1996); see also Howard v. SEC, 376 F.3d 1136, 1147 (D.C. Cir. 2004) (reliance on the advice of counsel is “evidence of good faith . . . relevant . . . in evaluating a defendant’s scienter”). The Division contends that in order to negate evidence of scienter by showing they relied on compliance professionals, the Robare Group must show that its principals “made a complete disclosure to” the [compliance] professional, “sought advice as to the legality of” the Robare 27 In the Statement of Facts section of its brief, the Division makes much of the fact that, when Mr. Fahey told Mr. Jones that the Robare Group needed to change its Form ADV, Mr. Jones did not respond by saying that TRG was already disclosing its participation in the Program. Div. Br. at 9. Implicitly, the Division suggests that this shows that Mr. Jones knew TRG had not adequately disclosed its participation in the Program. But Mr. Jones believed Fidelity was asking for additional disclosure and said he was happy to comply with whatever request Fidelity made. Tr. 701. And as a relatively smaller market participant, and one of 2,700 advisers using Fidelity’s platform, it is plain that Mr. Jones judged it easier to get along by going along, rather than fight about an issue. 28 In late October 2012, Kathy White from the Robare Group e-mailed Mr. Fahey to ask “what funds and types of funds” paid fees under the Program. Resp. Ex. 88; Tr. 180. According to Mr. Fahey, Mr. Jones or Mr. Robare had asked a number of times about the funds that paid fees. Tr. 180-81. Based on that fact, Mr. Fahey surmised that the Robare Group’s principals did not know what funds paid fees. Tr. 180-81. 39 Group’s conduct, “received advice that [its] conduct was legal, and then relied on that advice in good faith.” Div. Br. at 35 (citing SEC v. Savoy Indus., 665 F.2d 1310, 1314 n.28 (D.C. Cir. 1981)). But the Division has not shown that Respondents operated with scienter in the first place, so there is nothing for Respondents to negate. In any event, Respondents have established that they relied in good faith on compliance professionals. The Robare Group employed Renaissance to assist it with its disclosures. I have already determined that Renaissance was aware of the Program. See supra, § 1.8.1. Indeed, while it is true that the specific discussion could not be recalled seven to eight years after the fact, Mr. Robare testified that he told Renaissance about the Program, Tr. 510, and Mr. McDonald affirmed that it would have been a topic of discussion, Tr. 555. Mr. McDonald also opined based on this experience, that Mr. Robare and Mr. Jones were “very forthcoming,” “involved[,] . . . proactive[,] and interested in trying to get it right.” Tr. 557-58. Triad also reviewed the Robare Group’s disclosures and was also aware of the Program. See supra, § 1.8.2. In fact, Mr. Robare operated under the supervision of Triad’s compliance department. Resp. Ex. 17 at 6. And, Triad “review[ed] and approve[d]” TRG’s Form ADV. Tr. 630. Additionally, Mr. Strauss agreed that Triad “oversaw all aspects of [TRG’s] compliance, including a review of the adequacy of [TRG’s] disclosures.” Tr. 631. Triad told the Robare Group that its disclosures were adequate and in compliance with then-current requirements.29 Tr. 637-40. And the advice the Robare Group received is readily apparent on the face of the Forms ADV it issued. As to whether the Robare Group relied in good faith on the advice it received, its bears noting that the Robare Group is ultimately responsible for its disclosures. If a compliance professional advised the Robare Group to do something its principals knew to be unreasonable, neither the Robare Group nor its principals could escape liability by pointing a finger at the compliance professional. So long as the advice given is facially valid, however, and based on the Robare Group’s full and honest disclosure, the Robare Group could rely on that advice in good faith. Cf. Robert W. Armstrong, III, Exchange Act Release No. 51920, 2005 SEC LEXIS 1497, at *37 (June 24, 2005) (“When a respondent knows financial statements are false and 29 In a footnote, the Division says the Robare Group could not have validly relied on Triad’s advice. It posits that although Triad was a party to the Program Agreement, there was no evidence that its auditors were aware of the Program Agreement. Div. Brief at 36 n.36. But the issue here is Mr. Robare’s state of mind. And the Division offers no reason for Mr. Robare to have doubted that Triad, as a party to the very agreement at issue, was unaware of it. Surely, the fact that Triad’s commission statement to the Robare Group contained a line item disclosing Program payments, would have been sufficient to alert Triad’s auditor, even if that auditor was unaware of the Program or its payments. Indeed, Mr. Strauss said, among other things, that an audit would “involve looking at things such as maybe corporate bank statements as . . . minute as that might sound.” Tr. 607. There can be little doubt that Triad would review sources of income. 40 misleading, he cannot ‘rely’ in good faith on an auditor’s willingness to issue an unqualified audit opinion with respect to those statements.”). Here, during the relevant time frame, Triad and Fidelity both identified the payments as 12b-1 fees. Mr. Robare, seconded by Mr. Strauss, said 12b-1 fees amounted to commissions. The payments were designated as such on the Robare Group’s commission statement. Viewed in this context, the Robare Group could validly rely on advice that they disclosed the payments as “selling compensation” or commissions received from Triad, which is the entity from which they were received. The Robare Group, therefore, could and did validly rely on the advice of Triad and Renaissance. The Division’s arguments that Respondents have not shown all the elements of a reliance on counsel defense are unconvincing, and, considering the Division’s inability to meet its burden in establishing Respondents’ scienter, ultimately irrelevant. For example, although Mr. Strauss and Mr. Jones testified that Triad annually audited the Robare Group, annually reviewed its Form ADV, and annually blessed its disclosures, the Division says these facts are irrelevant because the Robare Group presented no evidence that it “was specifically looking to [its compliance consultants] for advice on whether the particular disclosure” at issue was “accurate.” Div. Br. at 36. But Mr. Strauss testified that Triad “review[ed] and approve[d]” the Robare Group’s Form ADV, Tr. 630, and said that as of each time it reviewed the Robare Group’s Form ADV, Triad represented to the Robare Group that its disclosures were adequate and in compliance with then-current requirements, Tr. 637-40. On these facts, neither Mr. Jones nor Mr. Robare were required to reject Triad’s assessment and ask whether it really meant what it said as to each specific aspect of the Robare Group’s Form ADV. Changing tacks, the Division argues for the first time in its reply brief that Respondents could not rely on Triad in good faith because Triad was not disinterested and independent. In this regard, in their prehearing brief, Respondents argued that their lack of scienter is partly evidenced by their reliance on Triad. Resp. Prehearing Br. at 17. Their counsel referenced Respondents’ reliance on Triad during his opening argument. Tr. 22. Mr. Jones testified that the Robare Group believed Triad “could provide [the Robare Group with] independent advice about how or whether to disclose” the Program. Tr. 771-72. The Division was thus on notice that Respondents’ reliance on Triad was at issue. Because the Division failed to raise this argument earlier, when Respondents might have had an opportunity to respond to it, I find that the Division has waived any argument that Triad was not independent or that its alleged lack of independence means that Respondents could not have relied on Triad in good faith. See Knighten v. Comm’r, 702 F.2d 59, 60 n.1 (5th Cir. 1983) (“It is impermissible to mention an issue for the first time in a reply brief, because the appellee then has no opportunity to respond.”); cf. Anthony Fields, Securities Act Release No. 9727, 2015 SEC LEXIS 662, at *79 & n.115 (Feb. 20, 2015) (holding that arguments supporting reversal are waived if first raised in a reply brief). 2.4.3 The Division fails to establish that Respondents were reckless The Division says that “[a]t the very least, the Respondents’ conduct was severely reckless” because they “fail[ed] to fully and accurately disclose . . . the” Program Agreement, payments under the Program, and the potential conflict the payments created. Div. Br. at 36. In 41 this regard, “‘[s]cienter includes recklessness,’” which is “‘an extreme departure from the standards of ordinary care . . . to the extent that the danger was either known to the [respondent] or so obvious that the [respondent] must have been aware of it.’” Anthony Fields, 2015 SEC LEXIS 662, at *44 (citations omitted); see Abrams v. Baker Hughes Inc., 292 F.3d 424, 430 (5th Cir. 2002). Although this definition “might not be the conceptual equivalent of intent as a matter of general philosophy,” as a practical legal matter, it amounts to the same thing. Sundstrand Corp. v. Sun Chem. Corp., 553 F.2d 1033, 1045 (7th Cir. 1977). This is the case because this definition “measures conduct against an external standard which, under the circumstances of a given case, results in the conclusion that the reckless man should bear the risk of his omission.” Id. In a typical case, what constitutes ordinary care will be apparent without the presentation of evidence on the matter. Hiding one’s head in the sand and ignoring red flags could amount to recklessness even without evidence of the relevant standard of care. See Novak v. Kasaks, 216 F.3d 300, 308 (2d Cir. 2000). Similarly, an assertion made “with utter disregard for whether there was a basis for the assertion[]” can amount to recklessness. Rolf v. Blyth, Eastman Dillon & Co., 570 F.2d 38, 47-48 (2d Cir. 1978). The relevant standard of ordinary care is not self-evident in this case, however. And the only evidence presented that arguably relates to the relevant standard of care came from Ms. Lefkowitz and Mr. Strauss. They testified without contradiction that, with respect to Form ADV disclosures, advisers operate in a difficult environment that presents challenges for even experienced compliance professionals. Lefkowitz Report at 4; Tr. 637-39. The Commission has recognized with approval the use of compliance experts to assist firms in meeting their disclosure obligations. See Compliance Programs of Investment Companies and Investment Advisers, 68 Fed. Reg. 74,714, 74,724-25 & nn.105, 107, 74728 n.130 (Dec. 24, 2003). Ms. Lefkowitz testified that the Commission has expressly recognized that small and medium-sized firms will rely on compliance professionals. Tr. 928. And, according to Mr. Fahey, it “is very common” for an “adviser to employ a third party independent securities compliance consultant.” Tr. 165. Absent evidence from the Division on this matter, I find that the relevant standard of care entails employing a compliance professional and following his or her advice. Cf. Piper Capital Mgmt., Inc., 2003 SEC LEXIS 2047, at *26-27 (“[C]ompliance with industry standards is” a non-dispositive factor to consider in determining whether a Respondent was negligent). The Robare Group relied on several compliance professionals and followed the advice it received. To say that it departed in an extreme fashion from the standards of ordinary care is to unhinge the word extreme from its ordinary definition. See SEC v. Shanahan, 646 F.3d 536, 544 (8th Cir. 2011) (“Depending on others to ensure the accuracy of disclosures . . . even if inexcusably negligent—is not severely reckless conduct”). The Division thus failed to show that Mr. Robare or the Robare Group acted with scienter. As a result, the Division has not demonstrated liability under Section 206(1). 2.5 The Division failed to show a negligent violation of Section 206(2) The Division says the Robare Group and Mr. Robare are liable for negligent violations of Section 206(2). In this context, negligence is the failure to exercise reasonable care, Gregory M. Dearlove, Exchange Act Release No. 57244, 2008 SEC LEXIS 223, at *114 (Jan. 31, 2008), 42 “meaning that [Respondents] failed to use the degree of care and skill that a reasonable person of ordinary prudence and intelligence would be expected to exercise in the situation,” True N. Fin. Corp., 909 F. Supp. 2d at 1122. As this test suggests, in order to show negligence, the Division must present some evidence of the applicable standard of reasonable care. See Shanahan, 646 F.3d at 546; see also SEC v. Ginder, 752 F.3d 569, 576 (2d Cir. 2014). As noted, supra § 2.4.3, in many cases, it is readily apparent that a person failed to act with reasonable care given the situation; no additional evidence is needed beyond that which reveals what occurred. In this case, however, where the Robare Group relied on multiple firms to guide its compliance efforts, some evidence as to the applicable standard of care is necessary. In this regard, I am guided by the decision in Shanahan. See 646 F.3d 536. The issue in Shanahan concerned the propriety of a company’s disclosures of certain back-dated options. Id. at 539-40, 544. Shanahan “had no personal expertise in” such matters, “he relied on the [company’s] finance and accounting departments, outside and general counsel, and the company’s independent auditors” to “appropriate[ly] and accurate[ly] disclos[e]” the back-dated options. Id. at 544. None of these professionals alerted Shanahan to any problem. Id. at 546. At trial, the Commission presented “no evidence, through expert or lay testimony, documentary evidence or otherwise with respect to the degree of care that an ordinarily careful person would use under the same or similar circumstances.” Id. at 545. The Eighth Circuit held that absent evidence not presented that Shanahan “violated an applicable standard of reasonable care,” the Commission could not prevail. Id. at 546. The same result prevails here. Neither Mr. Robare nor Mr. Jones have expertise with respect to properly disclosing the information required by Form ADV. See Tr. 682-83. And, the Division did not dispute that compliance experts have difficulty with this issue. See Lefkowitz Report at 4; Tr. 637-39. Mr. Robare and Mr. Jones thus relied on experts, as did Shanahan. As with Shanahan, no one told the Robare Group there was a problem. In this circumstance, as in Shanahan, the Division’s failure to present evidence that Respondents “violated an applicable standard of reasonable care [is] fatal to its case.” Shanahan, 646 F.3d at 546; see also Ginder, 752 F.3d at 576 (relying on Shanahan). 2.6 Mr. Jones did not aid and abet and cause violations of subsections (1) and (2) of Section 206. In order to find that Mr. Jones aided and abetted and caused violations of subsections (1) and (2) of Section 206, the Division was required to show, inter alia, a primary violation. Clark T. Blizzard, 2004 WL 1416184, at *5 n.10. I have determined that no primary violation occurred. As such, Mr. Jones is not liable for aiding, abetting, and causing violations of subsections (1) and (2) of Section 206. 2.7. No Respondent willfully violated Section 207 In order to show a violation of Section 207, the Division must show that Respondents “willfully . . . ma[d]e any untrue statement of a material fact in any” Form ADV “filed with the Commission . . . or willfully . . . omit[ted] to state in any such” Form ADV “any material fact 43 which is required to be stated therein.” 15 U.S.C. § 80b-7; 17 C.F.R. § 275.204-1(a), (e). The meaning of the term “willfully” depends on the context in which it is used. Safeco Ins. Co. of Am. v. Burr, 551 U.S. 47, 57 (2007). In the securities context, willfulness means that the respondent intentionally committed the act or omission that constituted the violation. Wonsover v. SEC, 205 F.3d 408, 414 (D.C. Cir. 2000); see SEC v. K.W. Brown & Co., 555 F. Supp. 2d 1275, 1309 (S.D. Fla. 2007) (applying this definition of willfulness to Section 207); SEC. v. Moran, 922 F. Supp. 867, 900 (S.D.N.Y. 1996) (same). Given Respondents’ diligence and the Division’s failure to show that they failed to act with reasonable care, it cannot be said that they willfully made an untrue statement of material fact or willfully omitted material facts in any Form ADV. The Section 207 charge therefore cannot be sustained.30 Order Based on the findings and conclusions set forth above, I ORDER that this administrative proceeding is DISMISSED. This Initial Decision shall become effective in accordance with and subject to the provisions of Rule 360 of the Commission’s Rules of Practice, 17 C.F.R. § 201.360. Pursuant to that Rule, a party may file a petition for review of this Initial Decision within twenty-one days after service of the Initial Decision. A party may also file a motion to correct a manifest error of fact within ten days of the Initial Decision, pursuant to Rule 111 of the Commission's Rules of Practice, 17 C.F.R. § 201.111. If a motion to correct a manifest error of fact is filed by a party, then a party shall have twenty-one days to file a petition for review from the date of the undersigned’s order resolving such motion to correct manifest error of fact. The Initial Decision will not become final until the Commission enters an order of finality. The Commission will enter an order of finality unless a party files a petition for review or motion to correct manifest error of fact or the Commission determines on its own initiative to review the Initial Decision as to a party. If any of these events occur, the Initial Decision shall not become final as to that party. _________________________________ James E. Grimes Administrative Law Judge 30 Even if I were to find that Respondents violated Section 207, I would conclude that no sanctions were appropriate. The public interest factors set forth in Steadman v. SEC, 603 F.2d 1126, 1140 (5th Cir. 1979), aff’d on other grounds, 450 U.S. 91 (1981), weigh in Respondents’ favor and do not support the sanctions sought by the Division. Respondents did not act with scienter and their conduct was not egregious. Indeed they relied on compliance professionals in attempting to craft appropriate disclosures. Finally, the Division presented no evidence of any losses to Respondents’ clients. 44 SECURITIES AND EXCHANGE COMMISSION Washington, D.C. INVESTMENT ADVISERS ACT OF 1940 Rel. No. 4566 / November 7, 2016 Admin. Proc. File No. 3-16047 In the Matter of THE ROBARE GROUP, LTD., MARK L. ROBARE, and JACK L. JONES, JR. OPINION OF THE COMMISSION INVESTMENT ADVISER PROCEEDING CEASE-AND-DESIST PROCEEDING Grounds for Remedial Action Failure to Disclose Material Conflict of Interest Misrepresentations on Forms ADV Registered investment adviser and its principal, owner, and chief compliance officer failed to disclose material conflict of interest to the adviser’s clients, and a principal, owner, and associated person of the adviser caused these violations. Respondents also made material misrepresentations or omissions on Forms ADV. Held, it is in the public interest to impose a cease-and-desist order on respondents and order civil money penalties. APPEARANCES: Alan M. Wolper and Heidi VonderHeide, of Ulmer & Berne LLP, for Respondents. Janie L. Frank, for the Division of Enforcement. Appeal filed: June 26, 2015 Last brief received: October 26, 2015 2 The Division of Enforcement appeals the initial decision of an administrative law judge dismissing this proceeding against the Robare Group, Ltd. (“TRG” or “the Firm”), a registered investment adviser, and two of its principals, Mark Robare and Jack Jones (collectively, Respondents). The Division alleged that Respondents failed to adequately disclose to their clients conflicts of interest inherent in an arrangement whereby the Firm received compensation from Fidelity Investments (“Fidelity”), the custodian of its clients’ accounts, for maintaining client assets in certain investments. Although TRG was required to disclose this arrangement, its Form ADV—the registration and disclosure form investment advisers file with the Commission—failed for many years to mention the arrangement and, even after identifying the arrangement, failed to disclose the relevant conflicts of interest. The law judge dismissed the proceeding principally on the ground that the Division failed to prove that Respondents acted with scienter or negligence. Although we agree with the law judge that the record does not support a finding of scienter, we find that Respondents were negligent by failing to fully and fairly disclose conflicts of interest to their clients. Based upon our independent review of the record, we find that TRG and Robare violated Section 206(2) of the Investment Advisers Act of 1940 and that Jones caused the violations of Section 206(2). We also find that Respondents violated Section 207 of the Advisers Act by filing Forms ADV with material misrepresentations or omissions. Given these violations, we find that it is in the public interest to impose a cease-and-desist order on Respondents and to order each of them to pay a $50,000 civil money penalty. I. Facts Robare is the president and CEO of Robare Asset Management, TRG’s general partner. He is a limited partner and 83% owner of TRG and its chief compliance officer. Jones, Robare’s son-in-law, is a TRG limited partner and part owner and a financial adviser and planner for the Firm. TRG became an independent investment adviser in 20031 and decided to “align” itself with Fidelity as the custodian for its clients’ accounts and with Triad Advisers (“Triad”) as its broker-dealer. Robare and Jones are both registered representatives of Triad. A. TRG entered into a revenue sharing arrangement with Fidelity in 2004. TRG offers its clients a number of model portfolios depending on the client’s investment goals. These portfolios consist almost entirely of non-transaction fee mutual funds offered on Fidelity’s on-line platform. In early 2004, TRG entered into a “revenue sharing arrangement” with Fidelity (the “Arrangement”), pursuant to which Fidelity paid TRG “shareholder servicing fees” when its clients, using the on-line platform, invested in certain “eligible” non-Fidelity, nontransaction fee funds. Fidelity would pay between two and twelve basis points, in an increasing formula, based on the value of eligible assets under management. The fees were paid to the Firm through Triad, which itself received 10 percent of the payments. As explicitly stated in its 1 As of the hearing before the law judge, TRG had approximately $150 million in assets under management and managed approximately 350 separate accounts for about 300 households, which is about twice the number of clients the Firm had in the early 2000s. 3 agreement with Fidelity, TRG acknowledged that it was “responsible for reviewing and determining whether additional disclosure is necessary in [its] Form ADV.” In October 2012, Fidelity presented to TRG a new version of the revenue sharing agreement. The new agreement provided that Fidelity would pay the fees directly to TRG. Although Jones testified that TRG was hesitant to sign the new agreement because the Firm did not want to “cut [Triad] out of the revenue,” the Firm signed on May 23, 2013.2 The new agreement specified that TRG would provide “back-office, administrative, custodial support and clerical services” for Fidelity in exchange for the fees. As with the earlier agreement, TRG agreed that it had “made and will continue to make all appropriate disclosures to Clients . . . with regard to any conflicts of interest that may arise from” the Arrangement. Between September 2005 and September 2013, TRG was paid approximately $400,000 under the Arrangement, which was approximately 2.5% of the Firm’s gross revenue. B. TRG’s Forms ADV did not adequately disclose the Arrangement until at least April 2014. TRG did not modify the disclosure it provided clients in its Form ADV3 until August 2005, more than a year after executing the agreement with Fidelity, despite the form’s express requirement in Part II, Item 13, that the adviser “describe the arrangements” whereby the firm or related persons were given “cash . . . or . . . some economic benefit . . . from a non-client in connection with giving advice to clients.” Instead, the Firm’s March 2005 Form ADV left unaltered its previous disclosure that its representatives “may sell securities . . . for sales commissions.” When TRG finally expanded its response to Item 13 in August 2005, it nevertheless failed to describe the Arrangement accurately or completely. TRG stated that “[c]ertain investment adviser representatives of the Robare Group, when acting as registered representatives of a broker-dealer, may receive selling compensation from such broker-dealer as a result of the facilitation of certain securities transactions on Client's behalf through such 2 Respondents were also apparently hesitant because, by this time, the Commission was investigating TRG about its disclosures related to the Arrangement. Jones asked Fidelity if they needed to sign the agreement given the pending investigation, but Fidelity informed Jones in early May 2013 that payments under the program would be suspended until TRG signed the new agreement and that Fidelity could not make an exception based on the pending Commission investigation. TRG signed the new agreement shortly thereafter. 3 Form ADV is the form investment advisers use to register with the Commission. See 17 C.F.R. §§ 275.203-1(a), 279.1. “Part 2 of Form ADV contains disclosure requirements for [a] firm’s ‘“brochure,” which advisers must provide to prospective clients initially and to existing clients annually.’” Montford & Co., Advisers Act Release No. 3829, 2014 WL 1744130, at * 2 (May 2, 2014) (quoting Amendments to Form ADV, Advisers Act Release No. 3060, 2010 WL 2957506, at *3 n.5 (Aug. 12, 2010)), aff’d, 793 F.3d 76 (D.C. Cir. 2015). Registered investment advisers are required to provide clients with “a brochure and one or more brochure supplements . . . that contains all information required by Part 2 of Form ADV.” 17 C.F.R. § 275.204-3(a). 4 broker-dealer,” and that these “arrangements may create a conflict of interest.” But TRG did not disclose the existence of the Arrangement or provide any details about the conflict it presented. TRG’s disclosure for this item remained the same until the Commission changed Form ADV in 2010. As part of the change, what was previously Item 13 became Item 14. Item 14 directed advisers to disclose if anyone “who is not a client provides an economic benefit to you for providing investment advice or other advisory services to your clients.” The form directed advisers to “generally describe the arrangement, explain the conflicts of interest, and describe how you address the conflicts of interest.” TRG’s first Form ADV after the change, dated March 2011, was similar to its earlier disclosure except that it identified Triad as its broker-dealer. It also added that selling compensation its investment adviser representatives received “[i]n connection with the placement of client funds into investment companies . . . may take the form of front-end sales charges, redemption fees and 12(b)-1 fees or a combination thereof.” Like the earlier disclosure, the March 2011 disclosure did not reveal the existence of the Arrangement or provide any details about the nature of the Arrangement or the conflict it presented. In late 2011, Fidelity asked TRG to amend its Form ADV because it “did not find” the disclosure of the Arrangement in the Firm’s Form ADV. Fidelity indicated that it would discontinue payments if the change was not made, and TRG updated its Form ADV around December 20, 2011. TRG added the following paragraph to its Form ADV: Additionally, we may receive additional compensation in the form of custodial support services from Fidelity based on revenue from the sale of funds through Fidelity. Fidelity has agreed to pay us a fee o n specified assets, namely no transaction fee mutual fund assets in custody with Fidelity. This additional compensation does not represent additional fees from your account with us. Thereafter and prior to the commencement of the hearing, TRG made a few additional modifications to its disclosure in Item 14. For example, in June 2013 it added that the Arrangement “may give rise to conflicts of interest, or perceived conflicts of interest, with the Firm’s decision to utilize Fidelity as our Custodian.” It noted that “Robare’s commitment to its clients and the policies and procedures it has adopted are designed to limit any interference with Robare’s independent decision making when choosing the most appropriate custodian for our clients.” The Firm also added in April 2014 that “Fidelity Funds are excluded from this [A]rrangement,” that the Arrangement “may give rise to conflicts of interest” because “Robare would benefit more by recommending, or investing in, [non-transaction fee] funds for clients,” and that “this benefit may influence Robare’s choice of Fidelity over custodian[s] that don’t furnish similar benefits and [non-transaction fee] funds over funds not covered by this [A]rrangement.” 5 C. Respondents testified at the hearing that the Arrangement did not influence their investment decisions, that their disclosures about the Arrangement were made after seeking advice from outside consultants, and that they believed the Arrangement was adequately disclosed. At the hearing, Respondents conceded that the Arrangement created a potential conflict of interest. But both Robare and Jones denied that Fidelity’s payments influenced their investment decisions. The record does not indicate that clients were disproportionately invested in eligible funds. Robare and Jones added that they did not know which particular funds were “eligible” to receive fees under the Arrangement. Although they knew that Fidelity funds were ineligible, they were uncertain about which non-Fidelity, non-transaction fee funds were part of the program.4 The law judge found this testimony credible. Respondents further testified that outside compliance consultants advised the Firm about the disclosures throughout the relevant period. According to Jones, a firm called Capital Markets Compliance (“CMC”) advised them in connection with the first Form ADV that TRG filed after the Arrangement took effect. Jones, however, did not describe the substance of that advice or provide other details regarding this consultation. And although Robare testified that he discussed “all our agreements” with CMC, he could not recall providing the 2004 agreement with Fidelity to CMC. Indeed, Robare was unable to recall the specifics of any of his conversations with CMC about the Firm’s disclosure obligations resulting from the Arrangement. Robare testified that the Firm also retained Renaissance Regulatory Services (“Renaissance”) in 2007 and consulted them about the disclosures. But Robare again did not provide any specifics about the advice the Firm received, and neither Robare nor Jones recalled giving Renaissance a copy of the 2004 Fidelity agreement. There is also no evidence of any written communication between TRG and Renaissance about the Arrangement prior to late 2011. Bart McDonald, an executive vice president at Renaissance who worked with TRG, testified that he typically “would have discussed compensation arrangements” like the one with Fidelity with clients but that he had no specific recollection of doing so with TRG. McDonald also testified that he did not recall ever seeing the 2004 Fidelity agreement before the Division showed it to him in May 2014 and that the agreement was not in Renaissance’s files. Respondents also believed Triad was responsible for supervising their disclosure obligations. Triad’s chief compliance officer testified that Triad “review[ed] and approve[ed]” TRG’s Forms ADV; Triad also audited TRG annually, and none of the audits raised any issue regarding the Firm’s disclosure of the Arrangement. But in a January 2013 letter to the 4 At one point, TRG asked Fidelity which funds paid fees, after which Fidelity provided what Robare testified was a “virtually unintelligible” spreadsheet. Based on this, Robare concluded that it was “too difficult to determine” what funds were paying fees and did not pursue the matter. Jones testified similarly that “it’s not worth our time” to determine which funds paid fees. Although a Fidelity senior vice president testified that all non-Fidelity, non-transaction fee funds on the Fidelity platform paid fees, Robare and Jones testified that they did not appreciate this. 6 Commission, Triad represented that it was “unaware if the service fees [paid under the Arrangement] were disclosed to the clients of the Robare Group.” Respondents claimed they believed the fees they received under the Arrangement were 12b-1 fees5 and commissions, and therefore were adequately disclosed by TRG’s reference in its Forms ADV to “sales commissions” and “selling compensation.” But Melissa Morganti Zizza, a Fidelity senior vice president, testified that the fees paid by Fidelity to TRG were not 12b-1 fees, “commissions,” or “selling compensation.” And although the 2013 agreement did not include Triad and included new details about the services TRG performed for the fees, Zizza testified that the program “stayed the same” from Fidelity’s perspective. Fidelity was paying TRG for the same shareholder services it had always performed, but it was “being very explicit in this contract” about the bases for the payments. 6 Robare also testified that he provided new clients a Fidelity custodial agreement that they had to execute at the time they opened their accounts. The Fidelity custodial agreement stated that Fidelity “may pay your advisor for performing certain back-office, administrative, custodial support, and clerical services for [Fidelity] in connection with client accounts for which [Fidelity] act[s] as custodian” and noted that “[t]hese payments may create an incentive for your advisor to favor certain types of investments over others.” Robare did not testify and does not now claim that he specifically told clients, either during the account opening process or thereafter, about the Arrangement. It is also undisputed that these disclosures were not added to the Fidelity custodial agreement until December 2005, after many of the Firm’s clients had opened accounts. There is also no evidence that these existing account holders were ever provided with the December 2005 Fidelity custodial agreement. II. Analysis Advisers Act Section 206(1) makes it unlawful for any investment adviser “to employ any device, scheme, or artifice to defraud any client or prospective client.”7 Section 206(2) makes it unlawful “to engage in any transaction, practice, or course of business which operates 5 Authorized by Rule 12b-1 under the Investment Company Act of 1940, 12b-1 fees are fees “paid by a mutual fund out of fund assets to cover distribution expenses and sometimes shareholder service expenses.” See https://www.sec.gov/answers/12b-1fees.htm. See generally Bearing of Distribution Expenses by Mutual Funds, Investment Company Act Release No. 11414, 1980 WL 386856 (Oct. 28, 1980), 45 Fed. Reg. 73898 (Nov. 7, 1980). 6 In any case, Robare and Jones testified that after TRG’s 2013 agreement with Fidelity— which removed Triad—they became uncertain about the nature of the compensation. Robare said that he still believed the payments were sourced from 12b-1 fees but admitted that he could not definitively say after 2013 whether they were commissions. Jones also said that following the 2013 agreement, he did not know now how to characterize the payments. 7 15 U.S.C. § 80b-6(1). 7 as a fraud or deceit upon any client or prospective client.”8 A violation of Section 206(1) requires a finding of scienter; negligence is sufficient for a violation of Section 206(2).9 A “fundamental purpose of [the Advisers Act is] to substitute a philosophy of full disclosure for the philosophy of caveat emptor and thus to achieve a high standard of business ethics in the securities industry.”10 Accordingly, Section 206 imposes “federal fiduciary standards” on investment advisers,11 which means they have “an affirmative duty of ‘utmost good faith, and full and fair disclosure of all material facts.’”12 Because Section 206 was designed “to eliminate, or at least expose, all conflicts of interest which might incline an investment adviser—consciously or unconsciously—to render advice which was not disinterested,”13 the “[f]ailure by an investment adviser to disclose potential conflicts of interest to its clients constitutes fraud within the meaning of Sections 206(1) and (2).”14 Upon our de novo review of the record, we find that TRG and Robare, as investment advisers with fiduciary obligations to their clients, failed adequately to disclose material conflicts of interest. We further find that in so doing they acted negligently (but without scienter) and thus violated Section 206(2) of the Advisers Act (but not Section 206(1)). We also find that Jones caused the violations of Section 206(2) and is therefore liable under Section 203(k).15 A. TRG and Robare violated Advisers Act Section 206 by failing to adequately disclose material conflicts of interest to their clients. 1. The Arrangement involved material conflicts of interest. We conclude that the Arrangement was material and needed to be disclosed to TRG’s clients. “[E]conomic conflicts of interest, such as undisclosed compensation, are material facts 8 15 U.S.C. § 80b-6(2). 9 David Henry Disraeli, Advisers Act Rel. No. 2686, 2007 WL 4481515, at *8 (Dec. 21, 2007) (citations omitted), petition denied, 334 F. App'x 334 (D.C. Cir. 2009). 10 SEC v. Capital Gains Research Bureau, Inc., 375 U.S. 180, 186 (1963). 11 Transamerica Mortg. Advisors, Inc. v. Lewis, 444 U.S. 11, 17 (1979) (internal quotation marks and citation omitted). 12 Capital Gains, 375 U.S. at 194; see also Montford & Co., Inc., Advisers Act Release No. 3829, 2014 WL 1744130, at *13 (May 2, 2014) (“Section 206 prohibits ‘failures to disclose material information, not just affirmative frauds.’” (quoting SEC v. Wash. Inv. Network, 475 F.3d 392, 395 (D.C. Cir. 2007))), petition denied, 793 F.3d 76 (2015). 13 Capital Gains, 375 U.S. at 191-92. 14 Fundamental Portfolio Advisors, Inc., Exchange Act Release No. 48177, 2003 WL 21658248, at *15 (July 15, 2003). 15 15 U.S.C. § 80b-3(k). 8 that must be disclosed” by investment advisers.16 “[P]otential conflicts of interest,” which are “indisputabl[y] . . . ‘material’ facts with respect to clients,” must also be disclosed.17 Here, reasonable investors would have considered the payments TRG received from Fidelity under the Arrangement important information in evaluating the investment decisions being made on their behalf. Respondents concede that these payments presented, at a minimum, a potential conflict of interest because they could have “a tendency to slant” TRG’s advice to increase revenue.18 2. TRG and Robare failed to adequately disclose the Arrangement to their clients. TRG and Robare did not adequately disclose the Arrangement to their clients. An investment adviser must “disclose any potential conflicts of interest accurately and completely.”19 This includes disclosing “any financial interest the adviser may have in the transaction[s]” the adviser undertakes for its clients. 20 We find that TRG’s Form ADV disclosure was plainly inadequate before December 2011 because it did not disclose the Arrangement at all. And although TRG identified the Arrangement beginning with its December 2011 Form ADV, its Form ADV disclosure continued to be inadequate until at least April 2014. 16 IMS/CPAs & Assocs., Exchange Act Release No. 45019, 2001 WL 1359521, at *8 (Nov. 5, 2001) (recognizing that a “fact is material if there is a substantial likelihood that a reasonable investor would consider it important in making an investment decision”), aff’d sub nom., Vernazza v. SEC, 327 F.3d 851 (9th Cir. 2003); accord Capital Gains Research Bureau, Inc., 375 U.S. at 200-201. 17 Vernazza v. SEC, 327 F.3d 851, 859 (9th Cir. 2003). 18 Respondents do not challenge the law judge’s determination that the Arrangement was material. Although they contended before the law judge that the payments were immaterial because they represented a small percentage of their business income, we have held that “because of the fiduciary relationship between an adviser and its client, the percentage or absolute amount of commissions involved is not” determinative of materiality. Kingsley, Jennison, McNulty & Morse, Inc., Advisers Act Rel. No. 1396, 1993 WL 538935, at *4 (Dec. 23, 1993). We adhere to that view here; indeed, Respondents’ expert admitted that “the fact of the arrangement itself is, in most instances, going to be material and should be disclosed.” 19 Vernazza, 327 F.3d at 860; see also Capital Gains, 375 U.S. at 201 (noting that an investment adviser must “fully and fairly reveal[] his personal interests in [his] recommendations to his clients”); Laird v. Integrated Res., Inc., 897 F.2d 826, 835 (5th Cir. 1990) (“[A]n investment adviser is a fiduciary and therefore has an affirmative duty of utmost good faith to avoid misleading clients. This duty includes disclosure of all material facts and all possible conflicts of interest.”); Montford & Co., Inc., Advisers Act Rel. No. 3829, 2014 WL 1744130, at *13 (May 2, 2014) (“[A]dvisers owe their clients a duty to . . . disclose information that would expose any conflicts of interest, including even . . . a potential conflict.” (internal quotation marks omitted)). 20 Feeley & Willcox Asset Mgmt. Corp., Exchange Act Release No. 48162, 2003 WL 22680907, at *11 (July 10, 2003). 9 i. TRG’s pre-December 2011 Forms ADV failed to disclose the Arrangement. TRG’s pre-December 2011 Form ADV disclosure was inadequate because it failed to disclose the Arrangement. For over a year after TRG entered into the Arrangement, the relevant language in the Firm’s Form ADV consisted of one sentence indicating that its registered adviser representatives “may sell securities . . . for sales commissions.” And between August 2005 and March 2011, TRG added only that its investment adviser representatives “may receive selling compensation” from a broker-dealer when they are “acting as registered representatives of [that] broker-dealer.” This boilerplate disclosure about possible “sales commissions” and “selling compensation” did not constitute the “full and fair” disclosure that the law requires.21 TRG did not disclose that it had entered into an Arrangement under which it received payments from Fidelity for maintaining client investments in certain funds Fidelity offered. TRG’s clients thus did not know about TRG’s financial incentive to purchase certain mutual funds over others—and to maintain client assets in those funds—or to prefer investments offered on the Fidelity platform over those that were not. Respondents contend that the compensation TRG received from Fidelity was 12b-1 fees, which necessarily makes them “commissions,” and that therefore their disclosure about receiving “selling compensation” was adequate. As discussed above, the disclosure that TRG may receive commissions or compensation from a broker-dealer in no way alerted its clients to the potential conflicts of interest presented by the undisclosed Arrangement. Moreover, the compensation that TRG received from Fidelity under the Arrangement was neither a “sales commission” from “sell[ing] securities” to its clients nor “selling compensation” from Triad “as a result of the facilitation of certain securities transactions.” Under the 2004 agreement with Fidelity, TRG would be paid “shareholder servicing fees” based on the amount of client “assets” invested in “eligible [non-transaction fee] mutual funds.” The compensation therefore was based on eligible client assets under management and was not paid per transaction. Indeed, TRG was not paid for selling certain mutual funds to its clients under the agreement but for maintaining its client’s assets in certain mutual funds. The disclosure about possible compensation based on sales in the Forms ADV (“sales commissions” and “selling compensation”) could not alert clients to the actual source of the conflict in this situation. Additionally, the payments Fidelity made to TRG were not based on TRG’s investment adviser representatives “acting as registered representatives” of Triad and were not generated by transactions “facilitat[ed] . . . through” Triad. Robare agreed that TRG’s compensation under the Arrangement was “based on decisions [he] made related to the clients’ advised assets” and did not relate to work he did for Triad. Jones likewise confirmed that TRG received compensation from Fidelity “when [he] placed [his] advisory clients’ money into particular mutual funds in connection with [his] advisory business” rather than while acting as a registered representative of 21 See Capital Gains, 375 U.S. at 194; cf. Daniel R. Lehl, Securities Act Release No. 8102, 2002 WL 1315552, at * 11(May 17, 2002) (finding that “the disclosure that persons associated with CFS and WSW ‘may’ receive compensation . . . is misleading and inadequate when they in fact received or contracted to receive compensation”). 10 Triad. Finally, Jones confirmed that Triad was not “facilitating the actual securities transaction[s] of placing [TRG’] clients’ funds into eligible mutual funds with Fidelity.” Respondents nonetheless insist that, particularly after the March 2011 Form ADV added that TRG’s investment adviser representatives may receive selling compensation in the form of 12b-1 fees, that the payments were 12b-1fees and therefore adequately disclosed. Regardless of whether the source of the payments were 12b-1 fees, TRG’s disclosure that it may receive selling compensation in the form of 12b-1 fees in no way revealed that TRG actually had an arrangement with Fidelity, that it received fees pursuant to the arrangement, and that the arrangement presented at least a potential conflict of interest. Indeed, we find it telling that after looking at TRG’s March 2011 Form ADV Fidelity “did not find” the disclosure of the Arrangement and requested that TRG disclose it. Although Respondents suggest that Fidelity’s request was about improving TRG’s existing disclosure of the Arrangement rather than adding disclosure of the Arrangement that was wholly absent, the record belies this understanding. The Fidelity account representative testified that Fidelity believed the disclosure of the Arrangement “was not there,” and Robare himself conceded that Fidelity told TRG that it “had made no disclosure about the fee agreement.” Ultimately, we agree with the Division that with respect to the pre-December 2011 Forms ADV “no reasonable client reading” them “could have discerned the existence—let alone the details—of the Arrangement.”22 Accordingly, we find that the pre-December 2011 Form ADV disclosure was inadequate to fulfill TRG’s obligations as an investment adviser. ii. Although TRG identified the Arrangement in its December 2011 Form ADV, its disclosure continued to be inadequate. After Fidelity’s request to update its disclosure, TRG added a new paragraph in its December 2011 Form ADV mentioning the Arrangement for the first time. The new paragraph identified Fidelity as the source of compensation and provided an abbreviated description of the basis for the payments—payments based on “no transaction fee mutual fund assets in custody with Fidelity.” Nonetheless, TRG’s disclosure continued to be inadequate. First, this disclosure failed to explain that TRG received compensation based on its selection of certain non-transaction fee mutual funds over others. Because it failed to mention that not all “no transaction fee mutual fund assets in custody with Fidelity” resulted in fees, the disclosure failed to reveal that TRG had an economic incentive to put client assets into eligible 22 See, e.g., Marc N. Geman, Exchange Act Release No. 43963, 2001 WL 124847, at *8 (Feb. 14, 2001) (rejecting respondent’s contention that the Firm’s disclosure of “its principal status on its customer trade confirmations” was adequate because the Firm “had an obligation to appraise its customers not only of its principal status but of the implications of that status, i.e., that it was trading as principal because it believed it could obtain better prices than the NBBO” at which it executed customer orders), aff’d, 334 F.3d 1183 (10th Cir. 2003). 11 non-Fidelity, non-transaction fee funds over other funds available on the Fidelity platform. Without this information, TRG’s clients could not properly assess the relevant conflicts. 23 Second, TRG asserted for the first time in the December 2011 Form ADV that “We do not receive an economic benefit from a non-client for providing investment advice or other advisory services to our clients.” That was false—the Fidelity compensation was an “economic benefit from a non-client” for “other advisory services to [TRG’s] clients.”24 iii. TRG’s non-Form ADV disclosure was also inadequate. Respondents contend that TRG adequately disclosed the Arrangement to its clients by means other than its Forms ADV. They highlight the Fidelity custodial agreement and TRG’s General Information and Disclosure Brochure, which TRG gave clients when they opened their accounts. We disagree that providing these documents fulfilled Respondents’ fiduciary duties. First, a large proportion of TRG’s clients never received the December 2005 version of the Fidelity custodial agreement that Respondents highlight. Robare acknowledged that the individuals who became clients before December 2005 would not have received it. TRG’s client retention rate is 97%, and TRG now has about twice the number of clients it had when it became an independent investment adviser; therefore, approximately 150 of its current clients would not have received the disclosure in the Fidelity custodial agreement. Second, the December 2005 version of the Fidelity custodial agreement did not provide adequate disclosure even for those clients that received the agreement.25 The Fidelity custodial agreement stated that Fidelity “may pay your advisor for performing certain back-office, administrative, custodial support, and clerical services for [Fidelity] in connection with client accounts for which [Fidelity] act[s] as custodian,” and that “[t]hese payments may create an incentive for your advisor to favor certain types of investments over others.” But there was no 23 Respondents note that they filed an updated Form ADV in April 2013 that further revised the disclosure and assert that “each revision” was “intended to . . . disclose” the conflict of interest. But only in its April 2014 Form ADV did TRG disclose that the arrangement excluded Fidelity funds and that the payments “may influence Robare’s choice . . . of [non-transaction fee] funds over funds not covered by this agreement.” The April 2014 Form ADV also continued to maintain that TRG did “not receive an economic benefit from a non-client for providing . . . other advisory services to our clients.” 24 Although the Item 14 disclosure went on to state that TRG received compensation from Fidelity “in the form of custodial support services” (and TRG supplied more details of the arrangement and the attendant conflicts in subsequent Forms ADV), the statement that TRG did “not receive an economic benefit from a non-client for providing . . . other advisory services to our clients” was at the very least confusing and misleading to TRG’s clients and potential clients. 25 Respondents also cite Robare’s testimony that he “reviewed” the Fidelity custodial agreement with new clients and would generally discuss with them how TRG got paid. Nothing in his testimony establishes that he adequately disclosed to clients—or even mentioned—the Arrangement. 12 way for a TRG client to know from the Fidelity custodial agreement itself that TRG had, in fact, entered into an agreement with Fidelity to receive these payments.26 Likewise, TRG’s General Information and Disclosure Brochure did not disclose the Arrangement to clients. The brochure mentions “other money managers pay[ing TRG] a portion of the fees generated by . . . referred clients.” This vague reference to referral fees did not provide full and fair disclosure of the Arrangement. 3. TRG and Robare acted negligently but not with scienter. i. TRG and Robare failed to exercise reasonable care. We do not find that TRG and Robare acted with scienter when they failed to adequately disclose the Arrangement. Scienter is “a mental state embracing intent to deceive, manipulate, or defraud.”27 Here, the law judge made a demeanor-based credibility determination that Robare’s and Jones’s testimony belied the notion that they were “trying to defraud anyone, let alone their investment clients.” We give significant weight to this credibility determination,28 and the evidence in the record does not establish that Respondents’ investment decisions on behalf of their clients were influenced by the fees they received from Fidelity. Accordingly, we do not find that Respondents acted intentionally or recklessly. Nevertheless, we find that TRG and Robare acted negligently. Negligence is “the failure to exercise reasonable care or competence.”29 TRG’s and Robare’s conduct demonstrated a clear failure to reasonably fulfill the disclosure obligations of investment advisers. Although aware of their duty to disclose and that the Arrangement presented at least potential conflicts of interest, TRG and Robare for many years provided inadequate disclosure.30 They should have known the disclosure was inadequate because, as discussed above, it plainly failed to provide their clients with the information they needed to assess the relevant conflicts of interest and did not even, at a minimum, satisfy the specific disclosure requirements of Form ADV.31 Because TRG and 26 Respondents contend that the Division conceded “that the language used in the Fidelity [custodial agreement] was adequate.” But we find no such concession in the record. 27 Ernst & Ernst v. Hochfelder, 425 U.S. 185, 193 n.12 (1976). 28 See Robert M. Fuller, Exchange Act Release No. 48406, 2003 WL 22016309, at *7 (Aug. 25, 2003), petition denied, 95 F. App’x 361 (D.C. Cir. 2004). 29 Byron G. Borgardt, Securities Act Release No. 8274, 2003 WL 22016313, at *10 (Aug. 25, 2003) 30 See id. (“In failing to see that appropriate disclosures were made, Respondents were negligent.”). 31 See SEC v. Steadman, 967 F.2d 636, 643 (D.C. Cir. 1992) (applying a “should have known” standard for a negligent omission of disclosure under Section 206(2)). 13 Robare failed “to use the ‘degree of care that a reasonably careful person would use under like circumstances’” and “‘should have’ acted differently,” they were negligent. 32 ii. Respondents’ alleged reliance on others does not negate a negligence finding. Respondents contend that they did not act negligently because they relied upon Triad as well as “experienced and competent compliance consultants to help ensure that they complied completely with their disclosure requirements.” The law judge found that Respondents “relied in good faith on the advice of compliance firms, including Triad.” We disagree. Neither Respondents nor the law judge cite any case recognizing a defense of reliance on compliance consultants.33 And even were such a defense available on grounds analogous to a reliance on counsel defense, we find that Respondents cannot establish it. To establish a defense of reliance on counsel, a defendant must demonstrate “that he made complete disclosure to counsel, sought advice as to the legality of his conduct, received advice that his conduct was legal, and relied on that advice in good faith.” 34 No evidence exists that TRG specifically sought or received advice from Triad about how to disclose the Arrangement to its clients. Indeed, Triad’s Chief Compliance Officer—who reviewed TRG’s Forms ADV—represented to the Commission in 2013 that Triad was “unaware if the service fees [paid under the Arrangement] were disclosed to the clients of the Robare Group.” As to its compliance consultants, the record also does not contain convincing evidence that TRG specifically sought or received advice from its consultants about how to disclose the Arrangement and relied on that advice in good faith. 35 Robare’s vague references to discussions with consultants do not establish that TRG received and followed advice about the disclosure of the Arrangement. And although TRG received advice about the disclosure of the Arrangement from Renaissance in connection with the December 2011 Form ADV and thereafter, an executive vice president at Renaissance testified that Renaissance did not receive a copy of the 2004 Fidelity agreement until he was interviewed by the Commission in 2014. He further testified that he would typically discuss compensation sources with clients but did not recall discussing the Arrangement with TRG and that Renaissance did not approve TRG’s disclosures. TRG and Robare also cite no advice Renaissance gave that explains the continued failure in 32 See SEC v. Nutmeg Grp., LLC, 162 F. Supp. 3d, 754, 775 (N.D. Ill. Feb. 18, 2016) (citing Steadman, 967 F.2d at 643). 33 Cf. Edgar R. Page, Advisers Act Release No. 4400, 2016 WL 3030845, at *6 (May 27, 2016) (assuming arguendo “that engagement of compliance professionals—as compared to counsel— might under some circumstances mitigate the egregiousness of a wrongdoer’s misconduct,” but concluding that the alleged reliance was, in fact, not mitigating). 34 35 Markowski v. SEC, 34 F.3d 99, 105 (2d Cir. 1994). See United States v. Masat, 948 F.2d 923, 930 (5th Cir. 1992) (rejecting a reliance on professionals defense because the defendant did not “clearly articulate how he relied on these professionals”). 14 TRG’s Item 14 disclosure to “explain the conflicts of interest, and describe how [TRG] address[ed] the conflicts of interest” as Form ADV directed. In any case, TRG and Robare could not reasonably rely on any advice that the disclosures were adequate because they knew their obligations as investment advisers, that they were required to disclose potential conflicts of interest, and that the Arrangement presented such a conflict but was not disclosed.36 Because of the obvious inadequacy of TRG’s disclosure, we find that any reliance by TRG on advice that its disclosure was adequate was not reasonable and thus does not negate our finding of negligence.37 Because TRG and Robare negligently failed to disclose a material conflict of interest, their conduct “operate[d] as a fraud or deceit upon [their] client[s]” and violated Section 206(2). B. Jones caused the violations of Section 206(2) and is liable under Section 203(k). Advisers Act Section 203(k) authorizes the Commission to institute proceedings against “any other person that . . . was . . . a cause of the violation, due to an act or omission the person knew or should have known would contribute to such violation.”38 “[N]egligence is sufficient to establish ‘causing’ liability . . . at least in cases in which a person is alleged to ‘cause’ a primary violation that does not require scienter.”39 Jones knew about the Arrangement, was significantly involved in the Firm’s disclosure responsibilities, and signed each of the relevant Forms ADV. Jones acted negligently because he knew TRG was required to disclose conflicts of interest. Because Jones acted negligently in signing the forms without disclosing the conflicts of interest the Arrangement presented, he was a cause of TRG’s and Robare’s violations of Section 206(2). 36 See SEC v. Goldfield Deep Mines, 758 F.2d 459, 467 (9th Cir. 1986) (“If a company officer knows that the financial statements are false or misleading and yet proceeds to file them, the willingness of an accountant to give an unqualified opinion with respect to them does not negate the existence of the requisite intent or establish good faith reliance.”). 37 We also reject Respondents’ suggestion that a 2008 examination by the Commission’s Fort Worth Regional Office, which resulted in a “no further action letter,” is a basis for finding that they acted reasonably. The no further action letter expressly stated that “the fact that we are not making any specific comments should not be construed as any indication that the [Robare Group’s] activities are in full compliance with the federal securities law or other applicable rules and regulations.” 38 15 U.S.C. § 80b-3(k). There is no dispute that both TRG and Robare meet the definition of an “investment adviser” under the Advisers Act and can be primarily liable for a violation of Section 206(2). See 15 U.S.C. § 80b-2(a)(11) (defining an “investment adviser” as including “any person who, for compensation, engages in the business of advising others . . . as to the value of securities or as to the advisability of investing in, purchasing, or selling securities”). 39 KPMG Peat Marwick LLP, Exchange Act Release No. 43862, 2001 WL 47245, at *19 (Jan. 19, 2001), petition denied, 289 F.3d 109 (D.C. Cir. 2002). Given our finding that Jones caused these violations, we need not decide whether Jones also aided and abetted the violations. 15 C. Respondents violated Advisers Act Section 207 by willfully omitting material facts from TRG’s Forms ADV. Advisers Act Section 207 prohibits any person from “‘willfully making false statements of material fact, or material omissions, in . . . a Form ADV.’”40 A material omission is failing to supply “any material fact which is required to be stated” in the Form ADV. 41 Scienter is not required to find a violation of this provision.42 Because Form ADV embodies “a basic and vital part in our administration of the [Advisers] Act,” “it is essential in the public interest that the information required by [Form ADV] be supplied completely and accurately.”43 As detailed above, between 2005 and 2013 Respondents failed to provide the material facts regarding the Arrangement and its attendant conflicts of interest as directed by the relevant Forms ADV.44 Both Robare and Jones were responsible for the content of TRG’s Forms ADV during this time—they both reviewed each of the Forms ADV before filing, Robare had ultimate authority over their content, and Jones signed each of them. We thus find that Respondents violated Section 207 by willfully omitting material facts from TRG’s Forms ADV. III. A. Sanctions Cease-and-desist order Advisers Act Section 203(k) authorizes us to issue a cease-and-desist order against any person who “is violating, has violated, or is about to violate” the Advisers Act or against “any other person that is, was, or would be a cause of the violation.”45 In determining whether a cease-and-desist order is appropriate, we consider the egregiousness of the respondent’s actions, the isolated or recurrent nature of the infraction, the degree of scienter involved, the sincerity of the respondent’s assurances against future violations, the respondent’s recognition of the wrongful nature of his or her conduct, and the likelihood that the respondent’s occupation will present opportunities for future violations.46 In addition, we consider “whether the violation is recent, the degree of harm to investors or the marketplace resulting from the violation, and the 40 Montford, 2014 WL 1744130, at *16 (citing Vernazza v. SEC, 327 F.3d 851, 858 (9th Cir. 2003)); see generally 15 U.S.C. § 80b-7. Willfulness means that the person intended to commit an act that constitutes a violation, not that he also be aware that he is violating any statutes or regulations. See, e.g., Ralph Calabro, Exchange Act Release No. 75076, 2015 WL 3439152, at *40 (May 29, 2015) (citing Wonsover v. SEC, 205 F.3d 408, 414 (D.C. Cir. 2000)). 41 15 U.S.C. § 80b-7. 42 Montford, 2014 WL 1744130, at *16. 43 Id. (citation omitted). 44 See supra at 3-4. 45 15 U.S.C. § 80b-3(k). 46 Donald L. Koch, Exchange Act Release No. 72179, 2014 WL 1998524, at *20-21 (May 16, 2014) (citations omitted), aff'd in relevant part, 793 F.3d 147 (D.C. Cir. 2015). 16 remedial function to be served by the cease-and-desist order in the context of any other sanctions being sought in the same proceedings.”47 We also consider whether there is a reasonable likelihood of future violations, although the required showing of a risk of future violations in the context of a cease-and-desist order is significantly less than that required for an injunction, and “in the ordinary case, a finding of a past violation is sufficient to demonstrate a risk of future ones.”48 Our inquiry is flexible, and no single factor is dispositive. 49 Based on our consideration of the relevant factors, we conclude that a cease-and-desist order is appropriate. Respondents failed in their fundamental fiduciary duty to provide full and fair disclosure of all material facts. This failure occurred over several years. Although we do not find that Respondents acted with scienter, they acted unreasonably in their role as fiduciaries and should have known that their disclosures were inadequate. The Division has not demonstrated any concrete economic harm to TRG’s clients, but those clients were unknowingly deprived of conflict- free advice from their investment adviser. Given Respondents’ continuing responsibilities in the investment advisory industry (and as registered representatives of a brokerdealer), we find there is a sufficient risk of future violations to order Respondents to cease and desist from committing or causing any violations or future violations of Advisers Act Sections 206(2) and 207.50 B. Civil money penalties Advisers Act Section 203(i) authorizes us to impose civil money penalties in cease-anddesist proceedings on any person who has violated any provision of the Advisers Act or who “was a cause of the violation.”51 In considering whether a civil penalty is in the public interest, we consider (1) whether the act or omission involved fraud; (2) whether the act or omission resulted in harm to others; (3) the extent to which any person was unjustly enriched, taking into account restitution made to injured persons; (4) whether the individual has committed previous violations; (5) the need to deter such person and others from committing violations; and (6) such other matters as justice may require.52 Second-tier penalties are appropriate if the violation “involved fraud, deceit, manipulation, or deliberate or reckless disregard of a regulatory requirement.”53 47 KPMG Peat Marwick LLP, 2001 WL 47245, at *26. 48 Id. 49 Id. 50 Although it did not seek a bar before the law judge, the Division raised the possibility of a bar for the first time in a footnote to its brief before the Commission. Based on the current record and briefing, we decline to impose a bar. 51 15 U.S.C. § 80b-3(i)(1)(B). 52 Id. § 80b-3(i)(3). 53 Id. § 80b-3(i)(2). 17 In light of the relevant factors, we will impose a $50,000 second-tier penalty on each Respondent (TRG, Robare, and Jones) based on their failure to provide any disclosure of the Arrangement before December 2011.54 Although we do not find that they acted with scienter, Respondents’ conduct involved fraud and constituted a fundamental breach of their fiduciary duties to their clients. Respondents’ conduct also harmed their clients by depriving them of conflict- free advice. Given the serious nature of the violations of the Advisers Act, a second-tier civil penalty is appropriate to deter future misconduct by Respondents and others. The maximum second-tier penalty for each act or omission is $50,000 for a natural person or $250,000 for an entity.55 Accordingly, we impose one maximum $50,000 second-tier penalty on each of Robare and Jones and one $50,000 second-tier penalty on TRG.56 An appropriate order will issue.57 By the Commission (Chair WHITE and Commissioner STEIN; Commissioner PIWOWAR, concurring in part and dissenting in part). Brent J. Fields Secretary 54 In determining the appropriate civil money penalty, we have considered only the conduct which took place within five years of the Order Instituting Proceedings on September 3, 2014. 55 15 U.S.C. § 80b-3(i)(2). 56 We decline to order disgorgement. The Division has not put forward evidence to support disgorgement other than with respect to the Fidelity fees. But the Division did not establish that there was a causal connection between the Respondents’ failure to disclose the Arrangement and the fees they received from Fidelity. Specifically, there is no evidence in the record that, absent Respondents’ failure to disclose the conflicts of interest, they would not have received the Fidelity fees either because their clients would have decided to withdraw their money or would have insisted upon investments that did not pay the fees. 57 We have considered all of the parties’ contentions. We have rejected or sustained them to the extent that they are inconsistent or in accord with the views expressed in this opinion. Commissioner PIWOWAR, concurring in part and dissenting in part: Commissioner Piwowar concurs with the opinion, other than the imposition of civil penalties on Respondents as set forth in Section III.B. Section III.B of the opinion lists six factors the Commission considered in deciding both whether to impose a civil penalty on each Respondent and the amount of any such penalty. Of the six factors, only one weighs in favor of imposing civil penalties: the act or omission involved fraud. The other five factors weigh against a civil penalty: there was no harm to others, none of the Respondents was unjustly enriched, none of the Respondents has committed previous violations, there are no other matters as justice may require that would lead one to conclude that civil penalties are appropriate in this matter, and there has been no showing that we need to deter such persons, based on the findings of the administrative law judge and the record before us. Therefore, I do not believe that a civil penalty should be imposed on any of the Respondents. UNITED STATES OF AMERICA before the SECURITIES AND EXCHANGE COMMISSION INVESTMENT ADVISERS ACT OF 1940 Rel. No. 4566 / November 7, 2016 Admin. Proc. File No. 3-16047 In the Matter of THE ROBARE GROUP, LTD., MARK L. ROBARE, and JACK L. JONES, JR. ORDER IMPOSING REMEDIAL SANCTIONS On the basis of the Commission’s opinion issued this day, it is ORDERED that the Robare Group, Ltd. (“TRG”), Mark L. Robare, and Jack L. Jones, Jr., cease and desist from committing or causing any violations or future violations of the Sections 206(2) and 207 of the Investment Advisers Act of 1940; and it is further ORDERED that TRG, Robare, and Jones each pay a civil money penalty of $50,000. Payment of the civil penalties shall be: (i) made by United States postal money order, certified check, bank cashier’s check, or bank money order; (ii) made payable to the Securities and Exchange Commission; (iii) mailed to Enterprises Services Center, Accounts Receivable Branch, HQ Bldg., Room 181, 6500 South MacArthur Blvd., Oklahoma City, OK 73169; and (iv) submitted under cover letter that identifies the respondent and the file number of this proceeding. By the Commission. Brent J. Fields Secretary Regulatory Notice 17-18 Social Media and Digital Communications April 2017 Guidance on Social Networking Websites and Business Communications 00 Notice Type Guidance Suggested Routing Advertising Compliance 00 Legal 00 Marketing 00 Operations 00 Registered Representatives 00 Senior Management 00 Summary This Notice provides guidance regarding the application of FINRA rules governing communications with the public to digital communications, in light of emerging technologies and communications innovations. Questions concerning this Notice may be directed to: 00 Joseph E. Price, Senior Vice President, Advertising Regulation/Corporate Financing, at (240) 386-4623, [email protected]; 00 Thomas A. Pappas, Vice President, Advertising Regulation, at (240) 386-4553, [email protected]; or 00 Amy C. Sochard, Senior Director, Advertising Regulation, at (240) 386-4508, [email protected]. Background Previously, FINRA issued Regulatory Notice 10-06 and Regulatory Notice 11-39 to provide guidance on the application of FINRA rules governing communications with the public to social media sites and the use of personal devices for business communications. The Notices also remind firms of the recordkeeping, suitability, supervision and content requirements for such communications. Effective February 4, 2013, FINRA adopted amendments to Rule 2210 that codify guidance provided in the Notices with respect to the supervision of interactive social media posts by member firms.1 In December 2014, FINRA published the Retrospective Rule Review Report: Communications with the Public, which recommended that FINRA consider more guidance. This Notice provides further guidance. It is not intended to alter the principles or the guidance provided in prior Regulatory Notices. 00 Key Topics Business Communications Communications with the Public 00 Digital Communications 00 Native Advertising 00 Recordkeeping 00 Social Media 00 Supervision 00 00 Referenced Rules and Notices FINRA Rule 2210 FINRA Rule 4511 00 Regulatory Notice 08-27 00 Regulatory Notice 10-06 00 Regulatory Notice 11-39 00 Regulatory Notice 15-50 00 SEA Rules 17a-3 and 17a-4 00 00 1 17-18 April 2017 An October 2015 study from the Pew Research Center indicates that 65 percent of adults use social networking sites as compared to 7 percent in 2005.2 Social media and other websites frequently enable the use of “native advertising,” which has been defined as advertising content that matches the form and function of the platform on which it appears.3 Media articles have predicted that within the next five years revenue earned from native advertising in online publications such as periodicals and social media sites will outstrip other forms of online display advertising.4 An April 2015 Pew Research Center report stated that based on a telephone survey of 2,002 adults conducted in December 2014, 64 percent of American adults own a smart phone of some kind.5 The same report indicated that based on a sampling survey of 1,635 respondents, 97 percent of smartphone owners used text messaging at least once during the 10-day study period in November 2014 making it the most widely used basic feature or application. In April 2016, Facebook Messenger reported 900 million monthly active users, and WeChat reported in March 2016 that it had added nearly 200 million monthly active users in the previous year. Consistent with these trends, firms have increasingly raised new questions regarding the application of FINRA rules to social media and digital communications. Past Guidance Recordkeeping Regulatory Notices 10-06 and 11-39 remind firms of their obligation to retain records of digital communications that relate to their “business as such” as required by Rule 17a-4(b) (4) under the Securities Exchange Act of 1934 (SEA).6 Regulatory Notice 11-39 notes that determining whether a communication must be retained depends on its content and not upon the type of device or technology used to transmit the communication. The Notice also reminds firms that they must train and educate their associated persons regarding the differences between business and non-business communications and the measures required to ensure any business communication made by associated persons is retained, retrievable and supervised. Third-Party Posts Regulatory Notice 10-06 states that, as a general matter, posts by customers or other third parties on social media sites established by a firm or its personnel do not constitute communications with the public by the firm or its associated persons under Rule 2210; therefore, the pre-use principal approval, content and filing requirements of the rule do not apply to these posts. The same principle is generally true of posts by customers or other third parties on any website established by a firm or its associated persons, regardless of whether the site is part of a social network. 2 Regulatory Notice April 2017 There are exceptions. Regulatory Notice 10-06 states that third-party posts on a firm or associated person’s business website may constitute communications with the public by the firm or an associated person under Rule 2210 if the firm or an associated person has (1) paid for or been involved in the preparation of the content (which FINRA would deem to be “entanglement”) or (2) explicitly or implicitly endorsed or approved the content (which FINRA would deem to be “adoption”).7 Hyperlinks to Third-party Sites Regulatory Notice 11-39 states that a firm may not establish a link to any third-party site that the firm knows or has reason to know contains false or misleading content and may not include a link on its website if there are any red flags that indicate the linked site contains false or misleading content. The Notice also advises firms that they are responsible under the communications rules for content on a linked third-party site if the firm has adopted or has become entangled with its content. For example, a firm may have “adopted” third-party content if the firm indicates that it endorses the content on the third-party site or may be “entangled” with a third-party site if, for example, it participates in the development of the content on the third-party site. Questions & Answers The following questions and answers provide guidance only with respect to FINRA rules and do not interpret the rules of the SEC or any other federal or state agency. Text Messaging Q1: Investors have sought to interact with registered representatives through text messaging applications (“apps”) and chat services. Is a firm required to retain records of communications related to its business that are made through text messaging apps and chat services? A: Yes. As with social media, every firm that intends to communicate, or permit its associated persons to communicate, with regard to its business through a text messaging app or chat service must first ensure that it can retain records of those communications as required by SEA Rules 17a-3 and 17a-4 and FINRA Rule 4511. SEC and FINRA rules require that, for record retention purposes, the content of the communication determines what must be retained.8 Regulatory Notice 3 17-18 17-18 April 2017 Personal Communications Q2: If an associated person of a firm in a personal communication shares or links to content that the firm makes available in its communications that does not concern the firm’s products or services, would the associated person’s communication be subject to Rule 2210? For example, if the associated person posts information about the firm’s sponsorship of a charitable event, a human interest article, an employment opportunity, or employer information covered by state and federal fair employment laws, would the communication be subject to Rule 2210? A: No. Whether a communication by an associated person is subject to Rule 2210 depends on whether the content relates to the products or services of the firm. Hyperlinks and Sharing Q3: If a firm shares or links to specific content posted by an independent third-party such as an article or video, has the firm adopted the content? A: By sharing or linking to specific content, the firm has adopted the content and would be responsible for ensuring that, when read in context with the statements in the originating post, the content complies with the same standards as communications created by, or on behalf of, the firm. Q4: Based on the previous question and answer, if the shared or linked content itself contains links to other content, has the firm adopted the content available at these additional links? A: Solely by sharing or linking to content that contains links, a firm would not be responsible for the content available at such links. Additional facts and circumstances will determine whether the firm has adopted or become entangled with such content. In general, if a firm shares or links to content that in turn links to other content over which the firm has no influence or control, the firm would not have adopted the other content. In contrast, if a firm shares or links to content that in turn links to other content over which the firm has influence or control, the firm would then have adopted that other content. In addition, where the firm shares or links to content that itself serves primarily as a vehicle for links, or where content available through such links forms the entire basis of the article, the firm would have adopted the other content accessed through such links (e.g., a firm reposts a microblog post that promotes content through a link, or a firm links to a webpage made up largely of a link or links to other content). 4 Regulatory Notice April 2017 Q5: If a firm includes on its website a link to a section of an independent third-party website, has it adopted the content of the third-party website? A: Whether a firm has adopted the content of an independent third-party website or any section of the website through the use of a link is fact dependent. Two factors are critical to the analysis: (1) whether the link is “ongoing” and (2) whether the firm has influence or control over the content of the third-party site. The firm has not adopted the content if the link is “ongoing,” meaning: 00 the link is continuously available to investors who visit the firm’s site; 00 investors have access to the linked site whether or not it contains favorable material about the firm; and 00 the linked site could be updated or changed by the independent third-party and investors would nonetheless be able to use the link. However, if the firm has any influence or control over the content of the thirdparty site, then the firm would be entangled with its content. Further, language introducing the ongoing link must conform to the content standards of the communications rules, including the prohibition of misleading or inaccurate statements or claims. Finally, as stated in Regulatory Notice 11-39, a firm may not establish a link to any third-party site that the firm knows or has reason to know contains false or misleading content. Native Advertising Q6: Native advertising has been defined as content that bears a similarity to the news, feature articles, product reviews, entertainment and other material that surrounds it online. For example, native advertising may be a video or article posted by an advertiser on an independent third party publisher’s site that is presented alongside, and in a manner similar to, content posted by the publisher. Is native advertising inherently misleading under FINRA’s communications rules? A: Firms may use native advertising that complies with the applicable provisions of FINRA Rule 2210, including the requirements that firms’ communications be fair, balanced and not misleading. In particular, native advertising must prominently disclose the firm’s name, reflect accurately any relationship between the firm and any other entity or individual who is also named, and reflect whether mentioned products or services are offered by the firm as required by Rule 2210(d)(3).9 Regulatory Notice 5 17-18 17-18 April 2017 Q7: May firms arrange for comments or posts by an individual (an “influencer”) that promote the firm’s brand, products or services? A: Where a firm has arranged for a comment or post to be made, FINRA would regard the firm as entangled with the resulting communication. For example, Regulatory Notice 08-27 states, “If a firm or representative has paid for the publication, production or distribution of any communication that appears to be a magazine, article or interview, then the communication must be clearly identified as an advertisement. FINRA regards this information as material to ensuring that such communications are not misleading.” Consistent with this guidance and the prohibition of misleading or false communications in Rule 2210, firms should clearly identify as advertisements any communications that take the form of comments or posts by influencers and include the broker-dealer’s name as well as any other information required for compliance with Rule 2210. Testimonials and Endorsements Q8: Social networking websites may allow individuals who have connected to another user on the network to give an opinion of, or provide comments regarding, the user’s professional capabilities. If the user is a registered representative who has established a business-related site on the social network that is supervised and retained by the broker-dealer, are these opinions or comments considered testimonials for purposes of FINRA’s communications rule? A: FINRA does not regard unsolicited third-party opinions or comments posted on a social network to be communications of the broker-dealer or the representative for purposes of Rule 2210, including the requirements related to testimonials in paragraph (d)(6). Rule 2210(d)(6), Testimonials, states that: (A) If any testimonial in a communication concerns a technical aspect of investing, the person making the testimonial must have the knowledge and experience to form a valid opinion. (B) Retail communications or correspondence providing any testimonial concerning the investment advice or investment performance of a member or its products must prominently disclose the following: (i) The fact that the testimonial may not be representative of the experience of other customers. (ii) The fact that the testimonial is no guarantee of future performance or success. (iii) If more than $100 in value is paid for the testimonial, the fact that it is a paid testimonial. 6 Regulatory Notice April 2017 Q9: A third party may post unsolicited favorable comments about a registered representative on the representative’s business-use social media website. The representative may then like or share the comments. Under these circumstances, are the third-party comments deemed to be a communication of the representative and, therefore, subject to FINRA’s communications rules? A: By liking or sharing the favorable comments, the representative has adopted them and they are subject to the communications rules, including the prohibition on misleading or incomplete statements or claims, the testimonial requirements noted above, and the supervision and recordkeeping rules.10 Q10: How may a registered representative or firm include the disclosures required for a testimonial in an interactive electronic communication? A: The disclosures may be provided in the interactive electronic communication itself in close proximity to the testimonial or the disclosures may be made through a clearly marked hyperlink accompanying the testimonial using language such as “important testimonial information,” provided of course that the testimonial is not false, misleading, exaggerated or promissory. Firms registered under the Investment Advisers Act of 1940 (Advisers Act) should be aware that Section 206(4) generally prohibits any investment adviser from engaging in any act, practice or course of business that the Commission, by rule, defines as fraudulent, deceptive or manipulative. In particular, Advisers Act Rule 206(4)-1(a)(1) states that “[i]t shall constitute a fraudulent, deceptive, or manipulative act, practice, or course of business . . . for any investment adviser registered or required to be registered under [the Advisers Act], directly or indirectly, to publish, circulate, or distribute any advertisement which refers, directly or indirectly, to any testimonial of any kind concerning the investment adviser or concerning any advice, analysis, report or other service rendered by such investment adviser.” Correction of Third-party Content Q11: Suppose that an unaffiliated third-party publisher posts an online directory of businesses and includes information about registered representatives of a brokerdealer. Neither the firm nor the registered representatives requested, solicited or paid for the posting of these listings. If the firm or representative contacts the publisher to alert it to a factual error (e.g., a misspelled name; incorrect street, website or email address; incorrect phone numbers), would the corrected listings be considered a communication of the firm or the representative? A: When the correction pertains to factual information related to the directory listing alone, the fact that the firm or representative contacted the publisher would not mean that the corrected listing is a communication of the firm or the representative. Firms also may correct the error by posting a comment on the listing that includes the correct information without being deemed to have adopted the original, incorrect listing. Regulatory Notice 7 17-18 17-18 April 2017 BrokerCheck Q12: As announced in Regulatory Notice 15-50, effective June 6, 2016, FINRA amended Rule 2210 to require each of a firm’s websites to include a readily apparent reference and hyperlink to BrokerCheck on (1) the initial web page that the firm intends to be viewed by retail investors, and (2) any other web page that includes a professional profile of one or more registered persons who conduct business with retail investors. To assist firms in complying with this new requirement, FINRA developed BrokerCheck-related icons and similar resources. Regulatory Notice 15-50 states that a firm need not include a readily apparent reference and hyperlink to BrokerCheck from communications appearing on a third-party website including social media sites or in email or text messages. Does the requirement to include a readily apparent reference and hyperlink to BrokerCheck apply to an app created by a firm? A: No. Because Rule 2210(d)(8) specifically references websites, there is no requirement to include a reference and hyperlink to BrokerCheck in an app. However, if an app accesses and displays a webpage on the firm’s website that is required to include the BrokerCheck link under the rule, the firm must ensure that the link is readily apparent when the page is displayed through the app. Endnotes 1. 2. Rule 2210(b)(1)(D) excepts from the prior-to-use principal approval requirement of Rule 2210(b) (1)(A) retail communications posted on an online interactive electronic forum that the firm supervises and reviews in the same manner as correspondence as set forth in Rule 3110(b) and 3110.06 through .09. Rule 2210(c)(7)(M) excludes from filing with FINRA’s Advertising Regulation Department any retail communication that is posted on an online interactive electronic forum. FINRA provided additional guidance regarding these exceptions in a question and answer published in Regulatory Notice 15-17. See Andrew Perrin, Pew Research Center, Internet Science & Tech, Social Media Usage: 2005-2015 (October 8, 2015). 3. In its Native Advertising: A Guide for Business, the Federal Trade Commission (FTC) describes native advertising as “content that bears a similarity to the news, feature articles, product reviews, entertainment, and other material that surrounds it online.” 4. See Business Insider, “Native ads will drive 74% of all ad revenue by 2021,” (June 14, 2016) and The Huffington Post, “2016 Native Advertising Trends For Publishers” (June 21, 2016). 5. See Aaron Smith, Pew Research Center, Internet, Science & Tech, U.S. Smartphone Use in 2015 (April 1, 2015). ©2017. FINRA. All rights reserved. Regulatory Notices attempt to present information to readers in a format that is easily understandable. However, please be aware that, in case of any misunderstanding, the rule language prevails. 8 Regulatory Notice April 2017 6. SEA Rule 17a-4(b) requires broker-dealers to preserve certain records for a period of not less than three years, the first two in an easily accessible place. Among these records, pursuant to SEA Rule 17a-4(b)(4), are “[o]riginals of all communications received and copies of all communications sent (and any approvals thereof) by the member, broker or dealer (including inter-office memoranda and communications) relating to its business as such, including all communications which are subject to rules of a self-regulatory organization of which the member, broker or dealer is a member regarding communications with the public.” See also FINRA Rule 2210(b)(4)(A) (requiring retention of communications with the public) and FINRA Rule 4511 (requiring members to make and preserve books and records). 7. The SEC first articulated these approaches as a basis for a company’s responsibility for thirdparty information that is hyperlinked to its website. See Commission Guidance on the Use of Company Web Sites, SEC Rel. No. 3458288 (Aug. 1, 2008), 73 Fed. Reg. 45862, 45870 (Aug. 7, 2008); Use of Electronic Media, SEC Rel. No. 33-7856 (April 28, 2000), 65 Fed. Reg. 25843, 25848-25849 (May 4, 2000). FINRA applies a similar analysis to third-party posts on social media or other websites established by the firm or its personnel. See also IM Guidance Update No. 2014-04, Guidance on the Testimonial Rule and Social Media (March 2014) for more information. 8. See SEC Rel. No. 34-37182 (May 9, 1996), 61 Fed. Reg. 24644 (May 15, 1996); SEC Rel. No. 34-38245 (Feb. 5, 1997), 62 Fed. Reg. 6469 (Feb. 12, 1997); Notice to Members 03-33 (July 2003); and SEC Office of Compliance Inspections and Examinations National Examination Risk Alert, Investment Adviser Use of Social Media, (January 4, 2012) . Regulatory Notice 9. See also, the guidance provided in the FTC’s Enforcement Policy Statement on Deceptively Formatted Advertisements, December 22, 2015. 10. In Regulatory Notice 11-39, FINRA stated: “The fact that the firm has a policy of routinely blocking or deleting certain types of content in order to ensure the content is appropriate would not mean that the firm had adopted the content of the posts left on the site. For example, most firms using social media sites block or screen offensive material. Such a policy would not indicate that the firm has adopted the remaining third-party content.” 9 17-18 Regulatory Notice 17-20 Retrospective Rule Review May 2017 FINRA Requests Comment on the Effectiveness and Efficiency of Its Rules on Outside Business Activities and Private Securities Transactions Comment Period Expires: June 29, 2017 Notice Type 00 Request for Comment Suggested Routing Compliance Legal 00 Operations 00 Registered Representatives 00 Senior Management 00 Systems 00 00 Executive Summary FINRA is conducting a retrospective review of the rules governing outside business activities and private securities transactions to assess their effectiveness and efficiency. This Notice outlines the general retrospective rule review process and seeks responses to several questions related to firms’ experiences with these specific rules. Questions regarding this Notice should be directed to: 00 Philip Shaikun, Vice President and Associate General Counsel, Office of General Counsel, at (202) 728-8451; 00 James S. Wrona, Vice President and Associate General Counsel, Office of General Counsel, at (202) 728-8270; 00 Meredith Cordisco, Associate General Counsel, Office of General Counsel, at (202) 728-8018; or 00 Lori Walsh, Deputy Chief Economist, Office of the Chief Economist, at (202) 728-8323. Key Topics 00 00 Outside Business Activities Private Securities Transactions Referenced Rules & Notices 00 00 FINRA Rule 3270 FINRA Rule 3280 Action Requested FINRA encourages all interested parties to comment. Comments must be received by June 29, 2017. Comments must be submitted through one of the following methods: 00 Emailing comments to [email protected]; or 1 17-20 May 2017 00 Mailing comments in hard copy to: Jennifer Piorko Mitchell Office of the Corporate Secretary FINRA 1735 K Street, NW Washington, DC 20006-1506 To help FINRA process comments more efficiently, persons should use only one method to comment. Important Notes: All comments received in response to this Notice will be made available to the public on the FINRA website. In general, FINRA will post comments as they are received.1 Background & Discussion FINRA believes that it is appropriate, after a reasonable period of time, to look back at its significant rulemaking to determine whether a FINRA rule or rule set2 is meeting its intended investor-protection objectives by reasonably efficient means. FINRA further believes that a retrospective review should include a review not only of the substance and application of a rule or rule set, but also FINRA’s processes to administer the rules. FINRA intends to select relevant rules and to conduct retrospective rule reviews on an ongoing basis to ensure that its rules remain relevant and appropriately designed to achieve their objectives, particularly in light of environmental, industry and market changes. In conducting the review, FINRA staff will follow a similar process to previous retrospective rule reviews. In general, the review process consists of an assessment and action phase. During the assessment phase, FINRA will evaluate the efficacy and efficiency of the rule or rule set as currently implemented, including FINRA’s internal administrative processes. FINRA will seek input from affected parties and experts, including its advisory committees, subject-matter experts inside and outside of the organization, and other stakeholders, including industry members, investors, interested groups and the public. FINRA staff will assess issues including the existence of duplicative, inconsistent or ineffective regulatory obligations; whether market or other conditions have changed to suggest there are ways to improve the efficiency or effectiveness of a regulatory obligation without loss of investor protections; and potential gaps in the regulatory framework. Upon completion of this assessment, FINRA staff will consider appropriate next steps, which may include some or all of the following: modifications to the rule or rule set, updated or additional guidance, administrative changes or technology improvements, or additional research or information gathering. The action phase will then follow. If the assessment recommends modification of rules, FINRA will separately engage in its usual rulemaking process to propose amendments to the rules based on the findings. This process will include input from FINRA’s advisory committees and an opportunity for comment on specific proposed revisions in a Regulatory Notice or rule filing with the SEC, or both. 2 Regulatory Notice May 2017 Request for Comment FINRA has identified Rules 3270 (Outside Business Activities of Registered Persons) and 3280 (Private Securities Transactions of an Associated Person) for review. The rules govern firm employees’ business and securities activities carried out away from their firm— activities that are outside the regular course or scope of their employment with the firm. The ability of firm personnel to engage in such activities may benefit some investors, depending on the circumstances, but may also pose risks, including to both investors and the firm. The rules seek to protect the investing public from potentially problematic or risky activities that are unknown to the firm but could be perceived by the investing public as either part of the firm’s business or having the firm’s imprimatur. The rules seek to protect the firm from the concomitant reputational and litigation risks. In keeping with these purposes, the rules provide a regulatory framework for firms to be informed of such activities, implement a system to assess them, determine whether to limit or place conditions on the employee’s participation in them and, in the case of private securities transactions for compensation, record and supervise the transactions. FINRA seeks answers to the following questions with respect to these rules: 1. Have the rules effectively addressed the problem(s) they were intended to mitigate? To what extent have the original purposes of and need for the rules been affected by subsequent changes to the markets, the delivery of financial services, the applicable regulatory framework, or other considerations? Are there alternative ways to achieve the goals of the rules that should be considered? 2. What have been experiences with implementation of the rule set, including any ambiguities in the rules or challenges to comply with them? 3. What have been the economic impacts, including costs and benefits, arising from FINRA’s rules? Have the economic impacts been in line with expectations described in the rulemaking? To what extent would these economic impacts differ by business attributes, such as size of the firm or differences in business models? 4. Can FINRA make the rules, interpretations or attendant administrative processes more efficient and effective? In addition to comments responsive to these questions, FINRA invites comment on any other aspects of the rules that commenters wish to address. FINRA further requests any data or evidence in support of comments. While the purpose of this Notice is to obtain input as to whether or not the current rules are effective and efficient, FINRA also welcomes specific suggestions as to how the rules should be changed. As discussed above, FINRA will separately consider during the action phase specific changes to the rules. Regulatory Notice 3 17-20 17-20 May 2017 Endnotes 1. FINRA will not edit personal identifying information, such as names or email addresses, from submissions. Persons should submit only information that they wish to make publicly available. See Notice to Members 03-73 (November 2003) (Online Availability of Comments) for more information. 2. A rule set is a group of rules identified by FINRA staff to contain a similar subject, characteristics or objectives. ©2017. FINRA. All rights reserved. Regulatory Notices attempt to present information to readers in a format that is easily understandable. However, please be aware that, in case of any misunderstanding, the rule language prevails. 4 Regulatory Notice
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