TxDMV Update
Laura Ryan, Eric Obermier,
and Jeremiah Kuntz
June 13th, 2016
Texas Department of Motor
Vehicles
Vision
“The Texas Department of Motor Vehicles sets the
standard as the premier provider of customer
service in the nation.”
Mission
“To serve, protect and advance the citizens and
industries in the state with quality motor vehicle
related services.”
2
Questions
We will have
time at the end
Information Technology
Update
4
RTS Support Teams

TxDMV Information Technology Staff

Deloitte Project Team – Workstream 4
Maintenance & Operations

Data Center Services Staff (DIR & DCS
Vendors)*
*DCS increased level of support for RTS in late March 2016 making it equal
with Health and Public Safety applications
RTS Availability
100.00%
99.00%
98.00%
97.00%
96.00%
95.00%
94.00%
93.00%
92.00%
RTS POS Availability
December, 2015
January, 2016
February, 2016
March, 2016
April, 2016
May, 2016
December, 2015
98.92%
January, 2016
96.05%
February, 2016
99.64%
March, 2016
99.60%
April, 2016
94.70%
May, 2016
99.60%
Availability calculations are based on the percentage of time the RTS Point of Sale was available between the hours
of 7:00am and 6:00pm, Monday through Friday.
Release Schedule
RTS
 RTS
 RTS
 RTS
 RTS
 RTS

8.5.0
8.6.0
8.7.0
8.8.0
8.9.0
8.10.0
June 20, 2016
August 28,2016 (Statutory)
October 17, 2016
December 19, 2016
March 13, 2017
June 12, 2017
Release dates have been scheduled for mid-month deployment dates whenever possible. When releases must occur at the
beginning or end of the month, TxDMV will clearly communicate the requirement driving the release to occur on those dates.
Search by Owner

IMPORTANT: The use or reuse of search
results and information obtained by the
Search by Owner feature is restricted to
use in performing vehicle registration and
titling transactions. Any other use is
strictly prohibited and may subject the
user to prosecution under state or federal
driver privacy protection laws.
8
RTS Defect Process





Ticket number for the reported issue at first
contact
Notification when reported issue has been
confirmed as a defect and a tentative date for a
release
Confirmation of the release will be sent before
the deployment
A follow up with reporting customer will occur
after the deployment is complete
Reported issue / defect documented in release
notes
County Equipment Refresh





5 year computer replacement cycle
Equipment last refreshed in 2011-2012
Scheduling next refresh in 2017
Future replacements will stagger 20% of
equipment annually
Requests for additional RTS workstations may be
delayed until 2017 refresh (please send requests for
short term needs by 7/1/2016)
Vehicle Titles and
Registration Update
11
NMVTIS
Texans love the freedom a vehicle provides
them. We are in the business of securing
Texans’ most prized possessions.
Why is NMVTIS Important
Federally Mandated
 Increased Consumer Protection
 Data Integrity

13
NMVTIS

June 2015 – May 2016

215 junk (nonrepairable) vehicle letters

3,950 missing brand letters

87 odometer discrepancy letters

2,000 superseded titles

24 fraudulent titles

2 stolen vehicles
webDEALER
15
webSALVAGE

Summer 2016

Functionality for salvage
pools/insurance industry to
submit salvage/nonrepairable
applications to TxDMV
Processing and Handling Fee/
Dealer Deputy in webDEALER
P&H will apply to all webDEALER
transactions that include registration
 County will set Dealer Deputy status by
assigning inventory to dealer
 Dealer Deputies will retain portion of P&H
Fee and be able to charge title fee
 Release Date

eTAG
Combining eTAG with webDEALER will allow
one login to access either application
 Provides a more stable application platform
 Integration between two applications
increases functionality and decreases data
entry by dealers
 Release Date (TBD)

Centralized Payment
Dealers/commercial fleet
buyers set up single ACH
 Counties set up single ACH
 County retains fees as today
 Previously established ACH
accounts still viable
 Release Date (TBD)

eTitles
Functionality for dealers to
electronically create, view
and store reassignments
 Will allow dealers to
electronically transfer to
other dealers as well as
retail purchasers
 Release Date (TBD)

webDEALER AAMVA Trailblazer Award

International award recognizing a
jurisdiction, agency, or individual who
identified and implemented innovative
changes that positively affected their
agency and/or community
webDEALER – County Participation
(May 2016)
24%
61%
Active
Not Active
Source: webDEALER BIRT report May, 2016
15%
Not Using
webDEALER - Dealer Participation
(May 2016)
Franchise Dealers
Dealer Title Transactions
32%
61%
39%
Using webDEALER
Not Using webDEALER
Source: webDEALER BIRT report May, 2016
68%
Paper
webDEALER
23
webDEALER – Total Transactions
(Sept 2013-Current)
1,000,000
907,654
Total: 1,231,212
800,000
600,000
320,806
400,000
200,000
2,752
0
2014
2015
Source: webDEALER BIRT report FY 2014-2015, FY 2016 YTD (June, 6, 2016)
2016
eLIEN
Provides lienholders the ability to
electronically place and transfer a lien on
a motor vehicle record
 Facilitates lienholders processing title
transfers between institutions/refinances
 Future Potential Project

Title Forms Initiative
26
Forms Initiative
FY 2016 initiative to increase consistency,
reduce waste, increase ease of use of title
forms
 Over 50 forms being revised
 Merging some and eliminating others
 Completion by September 2016

Revised Form 130-U

Application for Texas Title and/or Registration

Combines Forms 130-U, VTR-131,
VTR-272


Eliminates Title Only and Registration
Purposes Only forms completely
Includes checkboxes to clearly
indicate:




Title and Registration
Title Only
Registration Purposes Only
Nontitle Registration
Revised Form VTR-270

Vehicle Identification Number Certification

Combines forms used for VIN
verification and certification


Eliminates VTR-272-B and VTR-301
Out of state exemption for any
reason

No longer limited to reasons listed
on VTR-272-B
Revised Form VTR-141
Trailer Verification Statement
of Fact
 Combines all trailer
certification forms



Eliminates VTR-305-A
Certifications for trailers can
be performed on single form
Proposed Rules Briefing
Proposed Rules Provisions





License Plate Replacement
Centralized Online Fulfillment
Processing and Handling Fee
Performance Quality Recognition Program
Deputies
32
License Plate
Replacement
Plate Replacement Cycle





Removes requirement to replace license
plates
County savings for postage, handling and
plate envelopes
Replacement plates only issued upon request
Aligns with statutory requirement for plate
replacement fee
State savings for plate production
34
General Issue License Plate Age
4,500,000
4,000,000
3,500,000
3,000,000
2,500,000
2,000,000
1,500,000
1,000,000
500,000
0
2 Years
3 years
4 years
5 Years
Source: Ad Hoc report Date 10/15/15 18:58:48 total registrations 23,681,716
6 Years
7 Years
35
Centralized Online
Fulfillment
36
Centralized Online Fulfillment

TAC will no longer be required to:




Pay for postage and return envelope
Print registration sticker
Stuff the return envelope
The registration revenue will continue to be
deposited in the county fund and remitted with
other registration fees
37
Centralized Online Fulfillment (cont.)

Vendor Performance


On Demand (Next Day Turn-Around)
Financial Penalties – Escrow at risk




First failure in 13 months – Escrow at risk
Second Failure in 13 months – Cash Payment
Redundant Process for Print Services
Optional Service

“Fast Forward” service –



Automatic Address Update to Match USPS
No Postage Penalties for Return Mail
Ability for Self-Service Online Registration Tracking
38
Centralized Fulfillment Flow
Customer processes
renewal in IVTRS
(Texas.gov)
Payment processed
through WorldPay
Registration sticker file
compiled daily by TxDMV
& sent electronically to
Xerox
Xerox prints registration
stickers nightly
TxDMV holds for funds to
deposit to county
accounts
Xerox inserts and delivers
the registration stickers
to USPS (USPS confirms
receipt)
Centralized Fulfillment Flow Continued
Sticker never mailed
Sticker mailed – not received
Xerox prints
registration
stickers nightly
Xerox inserts and
mails the
registration
stickers
Stickers damaged,
missing, or no
confirmation from
USPS
USPS confirms
receipt of mail
(sticker)
Sticker is
re-entered into
nightly print file
by Xerox
Customer never
receives sticker
(returned or lost)
Xerox will print,
insert, and mail
County issues
replacement
sticker
Customer Service Options
Customer Tracking Portal
Customer enters
plate and last 4 of
VIN
No Transaction
Found
Default
status
Payment
Pending
In
Process
Seen during
hold
Xerox prints
sticker
Mailed
Returned
USPS confirms Undeliverable
receipt of
by USPS –
sticker
Xerox confirms
receipt of
sticker
Questions?
Customer may call CRD
for assistance
1-888-DMV-GOTX
(1-888-368-4689)
Processing and Handling
Fee
42
Title and Registration
Working Group
Organization
Name
TACA
Ronnie Keister
TACA
Mike Sullivan
Texas Transportation Association
John Esparza
Full Service Deputy’s
Bill Aleshire
Texas Auto Dealers Association
Karen Phillips
Texas Independent Auto Dealers Association Jeff Martin
Copart
James Hines
USAA
Brian Latronico
HEB
Stephanie Martinez
Enterprise Rental
Don Schwent
Harris County Sheriff Department
Bill Smith
Public Member
Victor Vandergriff
43
Registration Transactions
with P&H Fee




Initial Registration
Registration Renewal
International Registration Plan (IRP)
Temp Permits1
1The
entity processing the temp permit retains the full P&H amount.
44
Registration Transactions Exempt
from P&H Fee










Replacement Registration Stickers ($2.50*)
Replacement License Plate ($2.50*)
Registration Transfer ($1.25*)
Exempt Registration ($0.00*)
Vehicle Transit Permit ($ 0.00*)
Registration Correction Receipt ($0.00*)
Duplicate Receipt ($2.00*)
Inquiry Receipt ($2.00*)
Inspection Fee Receipt ($0.00*)
Exchange of License Plate (for which no
registration fees are collected)(0.00*)
*County Statutory Compensation
45
County and Deputy
Compensation Overview
Current
%
County
Proposed
Rule
Deputy
County2
Deputy
Staff
Recommendation
County2
Deputy
Walk-In
64% $ 1.90
$-
$ 2.30
$ -
$ 2.55
$ -
Online
18% $ 2.90
$-
$ 0.25
$ -
$ 0.25
$ -
$ 2.30
$ -
$ 2.55
$ -
Mail
8%
$ 2.90
$-
Limited Service
5%
$ 1.90
$ 1.00 $ 1.30
$ 1.00
$ 1.55
$ 1.00
Full Service
4%
$ 1.90
$ 5.00 $ 1.30
$ 5.00
$ 1.55
$ 5.00
Dealer
0%
N/A
N/A
$ 1.30
$ 1.00
$ 1.55
$ 1.00
Inspection
0%
N/A
N/A
$ 1.30
$ 1.00
Temporary Permits
$ 1.90
$ 0.00 $ 5.003 $ 5.003 $ 5.003 $ 5.003
Compensation assumes discontinuance of plate replacement mailing
New compensation for online transactions reflects centralized online processing by TxDMV
3 The entity issuing the temporary permit retains the entire amount of the P&H fee
1
2
46
TxDMV Compensation (Recommended)
%
TxDMV
Operations
Automation
Funding
Printing and
Mailing Vendor
Tx.GOV
Payment
Processing
Walk-In
64%
$ 1.95
$ 0.50
$ 0.00
$ 0.00
Online
18%
$ 0.50
$ 0.50
$ 0.50
$ 2.00
Mail
8%
$ 1.95
$ 0.50
$ 0.00
$ 0.00
Limited Service
5%
$ 1.95
$ 0.50
$ 0.00
$ 0.00
Full Service
4%
$ 1.95
$ 0.50
$ 0.00
$ 0.00
Dealer
0%
$ 1.95
$ 0.50
$ 0.00
$ 0.00
$ 4.50
$ 0.50
$ 0.00
$ 0.00
Temporary Permits
47
P&H Walk-In
Current
Staff Recommendation
64%1
Registration Fee
$ 50.75
Registration Fee
$ 50.75
Automation Fee
$
P&H Fee
$
Total Fee
1.00
$ 51.75
Total Fee
5.00
$ 55.75
County Compensation
$ (1.90)
County Compensation
$ (2.55)
Automation Fund
$ (1.00)
TxDMV Compensation2
$ (1.95)
Automation Fund
$
Fund 006 Deposit
1
2
$ 48.85
Fund 006 Deposit
Estimated percentage of total registration transactions (initial and renewal)
Funding to support county equipment is included in the TxDMV Compensation
(.50)
$ 50.75
48
P&H Online
Current
Staff Recommendation
18%1
Registration Fee
$
50.75
1.00
P&H Fee
$
5.00
$
2.00
Discount
$ (1.25)
$
1.00
$
54.75
County Compensation
$
County Compensation
$
(2.90)
TxOnline
$ (2.00)
TxOnline
$
(2.00)
TxDMV Compensation2
$
(.50)
Automation Fund
$
(1.00)
Automation Fund
$
(.50)
Fulfillment Vendor
$
(.50)
Registration Fee
$
50.75
Automation Fee
$
Internet fee
Mail-In Fee
Total Fee
Fund 006 Deposit
1
2
$
48.85
Total Fee
Fund 006 Deposit
Estimated percentage of total registration transactions (initial and renewal)
Funding to support county equipment is included in the TxDMV Compensation
$ 54.50
(.25)
$ 50.75
49
P&H Mail-In
Current
Staff Recommendation
8%1
Registration Fee
$
50.75
Automation Fee
$
1.00
Mail-In Fee
$
1.00
$
52.75
County Compensation
$
(2.90)
Automation Fund
$
(1.00)
Total Fee
Fund 006 Deposit
1
2
$
48.85
Registration Fee
$
50.75
P&H Fee
$
5.00
$
55.75
County Compensation
$
(2.55)
TxDMV Compensation2
$
(1.95)
Automation Fund
$
(.50)
Total Fee
Fund 006 Deposit
Estimated percentage of total registration transactions (initial and renewal)
Funding to support county equipment is included in the TxDMV Compensation
$ 50.75
50
P&H Limited Service, Inspection,
and Dealer Deputy
Current
Staff Recommendation
5%1
Registration Fee
$
50.75
P&H Fee
$
5.00
Registration Fee
$
50.75
Automation Fee
$
1.00
Limited Service Fee
$
1.00
Total Fee
$
52.75
County Compensation
$
(1.90)
County Compensation
$
(1.55)
Deputy Compensation
$
(1.00)
Deputy Compensation
$
(1.00)
Automation Fund
$
(1.00)
TxDMV Compensation2
$
(1.95)
Automation Fund
$
(.50)
Fund 006 Deposit
1
2
$
48.85
Total Fee
Fund 006 Deposit
$ 55.75
$ 50.75
Percentage of total registration transactions (initial and renewals) processed by limited service deputy
Funding to support county equipment is included in the TxDMV Compensation
51
P&H Full Service Deputy
Current
Staff Recommendation
4%1
Registration Fee
$
50.75
1.00
P&H Fee
$
5.00
$
5.00
Convenience Fee
$
4.00
$
56.75
County Compensation
$
(1.90)
County Compensation
Deputy Compensation
$
(5.00)
Deputy Compensation
Automation Fund
$
(1.00)
TxDMV Compensation2
$
(1.95)
Automation Fund
$
(.50)
Registration Fee
$
50.75
Automation Fee
$
Full Service Deputy Fee
Total Fee
Fund 006 Deposit
1
2
$
48.85
Total Fee
Fund 006 Deposit
Estimated percentage of total registration transactions (initial and renewal)
Funding to support county equipment is included in the TxDMV Compensation
$ 59.75
$
(1.55)
$ (5.00)
$ 50.75
52
P&H Rule Comments Received
Legislators (6)
 Other Elected Officials (52)
 County resolutions (16)
 Individuals (46)
 Businesses and Associations (5)
 Full Service Deputies (11)

53
Performance Quality
Recognition Program
54
Working Group Members
County
Name
TxDMV
Name
Anderson
Teri Garvey
VTR
Jeremiah Kuntz
Andrews
Robin Harper
VTR
William Diggs
Brazoria
Ro’Vin Garrett
VTR
Amber Wilson
Cass
Becky Fant
VTR
Jeanna Gordon
Lubbock
Ronnie Keister
VTR
Tammera Parr-Lamb
Matagorda
Cristyn Hallmark
OGC
Aline Aucoin
Montgomery Tammy McRae
Tom Green
Becky Robles
Williamson
Deborah Hunt
55
Performance Quality Recognition
Program
County participation in the program is
voluntary
 Flexibility for meeting criteria to account
for small, medium and large counties
 Multiple levels of recognition
 Minimum criteria for baseline performance
 Additional criteria for higher levels of
recognition

56
Minimum Recognition Level

Required Criteria




Timely remits registration fee collections
Timely remits motor vehicle sales tax and
penalties
Consistently applies statutes, rules, and
policies governing motor vehicle transactions;
and
Maintains bonds as required by statute or
administrative rules
57
Higher Recognition Level

Required Criteria





(In addition to Minimum Criteria)
Performs efficiently with low error rates
Processes transactions in a timely fashion
Has customer feedback programs; and
Has fraud, waste and abuse awareness and
prevention programs
Additional Criteria


Implements cost-savings measures
Has customer feedback metrics to measure
customer satisfaction
58
Rule Specifics Recognition Program

Due Date


Program Requirements


State Fiscal Year (September 1 - August 31)
Term of Recognition


Must be in office for full fiscal year to apply
Evaluation Period


October 31 of application year
Term of office or one year after re-election, whichever is
later.
Demotion or Revocation

May Reapply next full fiscal year
59
Recognition Program Rule
Comments
Tax Assessor Collector (14)
 Businesses and Associations (1)

60
Next Steps
Draft the Program Manual with input from
the working group
 Identify any reports needed to measure
criteria

61
Deputies
62
Deputy Classifications
Full Service Deputy
Title, Registration (Initial and Renewal), Permits
and other transactions
Dealer Deputy
Title, Registration (Initial and Renewal)
Inspection Station Deputy
Registration Renewal only
Limited Service Deputy (Staff recommends removing)
63
Full Service Deputy Provisions
Compensation
Up to $15 title / $5 registration (initial and renewal) / $5
temp permits (must publish fees)
Surety Bond Requirements
No less than $100 thousand or more than $2 million
Obligations
Must be trained and deemed competent to perform services
Contract with county and TxDMV
System Utilized
Registration and Title System (RTS) workstation
State-issued equipment
64
Dealer Deputy Provisions
Compensation
$15 $10 title / $1 registration (initial and renewal)
Surety Bond Requirements
No less than $100 thousand or more than $2 $5 million
Obligations
Must be trained and deemed competent to perform services
Other Requirements
Must be licensed dealer
System Utilized
webDEALER
Dealer provides computer and printer
65
Limited Service Deputy Provisions
Compensation
$1 registration renewal
Surety Bond Requirements
No less than $2,500 or more than $1 million
Obligations
Must be trained and deemed competent to perform services
System Utilized
webSUB
Business provides computer and printer
66
Deputy Rule Comments
Legislators (10)
 Other Elected Officials (25)
 County resolutions (15)
 Individual letters (35)
 Pre-printed forms (552)
 Preprinted postcards (256)
 Signatures on petition (341)
 Businesses and Associations (7)
 Full Service Deputies (11)

67
Questions?
68