How to make an ACC32 treatment request
Choose the channel that best suits your client’s injury and your preferences
Ask for the number of treatments your client needs
Receive a decision within three business days for written requests or an instant decision via phone.
Types of request
Channels you can use
Make a standard request when:
This is the first additional treatment request
from your clinic for this claim and
It is within 12 months of the date of the injury
(there are no exceptions to this requirement)
and
There is no change/addition to the diagnosis or
Hand splinting costs do not exceed $300
(excl. GST).ro
OR
Web Form
It is within 12 months of the date of the injury
and
The change or addition is on the Standard
Read Code list (see below).
PMS or Paper Form
Complete the form via
https://forms.acc.co.nz/ACC32
Make a standard change or add
diagnosis request when:
OR
Only complete the client, treatment
and provider sections of the ACC32
form
Include the diagnosis
Phone
Phone the Provider Contact Centre
on 0800 222 070
Receive an instant verbal decision
and purchase order number
OR
PMS or Paper Form
Web Form
Complete the form via
https://forms.acc.co.nz/ACC32
Only complete the client, treatment and provider
sections of the ACC32 form
Include the diagnosis and the Read Code changes
Make a non-standard request when:
The request is outside 12 months of the date of the injury or
This is the second or subsequent additional
treatment request from your clinic for this claim or
The request is for hand splinting over $300
(excl. GST) or
The change or addition to diagnosis is not
included in the Standard Read Code list
(see below) or
You have used the post-surgery code(s).
OR
Web Form
Complete the form via
https://forms.acc.co.nz/ACC32
PMS or Paper Form
Complete the full ACC32 form
Attach your clinical notes and outcome
measures
ACC32 Standard Read Code list
Here are the Read Codes you can use to submit a standard change or to add a diagnosis within 12 months of the date of injury.
The Read Codes you select must be within your scope of practice (which hasn’t changed).
UPPER LIMB
Read Code
Read Code Description
LOWER LIMB
Read Code
Read Code Description
S50..
S500.
S503.
S504.
S507.
S508.
S50y.
S51..
S510.
S51x.
S51y.
S52..
S520.
S5204
S520z
S522.
S523.
S5231
S5237
S524.
S52z.
SE3..
SE30.
SE300
SE301
SE31.
SE310
SE311
SE32.
SE320
SE321
SE323
SE33.
SE331
SE332
S53..
S530.
S532.
S533.
S535.
S53y.
S54..
S540.
S5400
S541.
S5410
S542.
S54x1
S54y.
S55..
S550.
S5500
S5502
S550z
S551.
S5511
S5512
S5513
SE40.
SE400
SE401
SE41.
SE410
SE411
SE42.
SE420
SE43.
SE44.
Sprain of shoulder and upper arm
Sprain, acromio-clavicular ligament
Sprain, infraspinatus tendon
Rotator cuff sprain
Sprain, shoulder joint
Sprain, biceps tendon
Shoulder sprain NOS
Sprain of elbow and forearm
Sprain, elbow joint, radial collateral ligament
Other forearm sprain
Elbow sprain NOS
Sprain of wrist and hand
Sprain wrist ligament
Sprain radial collateral ligament
Wrist sprain NOS
Sprain thumb
Sprain finger
Sprain finger, metacarpophalangeal joint, non specific
Sprain finger, distal interphalangeal joint, non specific
Sprain tendon wrist or hand
Wrist and hand sprain NOS
Contusion, upper limb
Contusion, shoulder or upper arm
Shoulder bruise
Contusion, scapular area
Contusion, elbow or forearm
Contusion, forearm area
Contusion, elbow area
Contusion wrist or hand
Contusion, hand, excluding finger
Contusion, wrist
Contusion hand, dorsum
Contusion, finger
Contusion, thumb
Contusion, fingernail (includes subungual haematoma)
Thigh sprain
Iliofemoral sprain
Sprain, hip joint
Sprain, quadriceps tendon
Sprain, hamstring tendon
Hip sprain NOS
Sprain of knee and leg
Sprain or partial tear, knee, lateral collateral ligament
Sprain, knee joint, lateral collateral ligament
Sprain of medial collateral ligament of knee
Sprain, knee joint, medial collateral
Sprain of cruciate ligament of knee
Torn gastrocnemius
Knee sprain NOS
Sprain of ankle and foot
Ankle sprain
Ankle sprain, unspecified
Sprain, ankle joint, lateral
Ankle sprain NOS
Foot sprain
Sprain, tarso-metatarsal joint
Sprain, metatarso-phalangeal joint
Toe sprain
Contusion, hip and thigh
Contusion, hip
Contusion, thigh
Contusion, knee and lower leg
Contusion, lower leg
Contusion, knee
Contusion, ankle and foot, excluding toe(s)
Heel bruise
Contusion, toe
Contusion, lower limb, multiple sites
SPINE AND TRUNK
Read Code
Read Code Description
S570. Neck sprain
S571. Thoracic sprain
S572. Lumbar sprain
S573. Sacrum sprain
S574. Coccyx sprain
S5y3. Rib sprain
SE0.. Contusion of face, scalp and neck, excluding eye(s)
SE2.. Contusion, trunk
SE21. Contusion, chest wall
SE22. Contusion, abdominal wall
SE222 Contusion, groin
SE23. Contusion, back
SE230 Contusion, interscapular region
SE232 Contusion of lower back
SF560 Sprain lumbosacral ligament
SF561 Sacroiliac ligament sprain
MISC
Read Code
Read Code Description
SE4z. Intramuscular haematoma NOS
SE330 Subungal haematoma