* Minimum requirements: Active Dime On Line account and a web-enabled mobile phone. The Dime Bank does not
charge a fee for Mobile Dime or Text Banking. Check with your wireless carrier for details regarding your specific
wireless plan and any data usage charges that may apply. iPhone and iPad are trademarks of Apple Inc.
Mobile Banking & Apps (Mobile Dime)*
Instead of visiting the bank to make a transaction, bank on the go from your smartphone or mobile
device. Log in to view account balances, review recent transactions, and more. Download the app
to your iPhone® iPad® or Android™ for easy, convenient access 24/7. Mobile banking (Mobile
Dime) keeps you on top of your finances - everywhere you go.
To access Mobile Dime via an iPhone, iPad, or Android App, simply go to your mobile device app
store and search for The Dime Bank or use the following direct links:
 Mobile Dime iPhone App
 Mobile Dime iPad App
 Mobile Dime Android App
Go through the following steps:
 Install The Dime Bank Mobile App to your mobile device.
 Open app and log in using your Dime On Line ID and Password.
 Accept terms and conditions by clicking checkbox next to I Agree.
 Click Continue to continue.
 Complete the fields and click Enroll Now.
a) Choose whether to receive enrollment, transfer, and payment confirmations via
text message.
b) Enter mobile device number for text confirmations.
c) Select the wireless provider for the phone number.
After a successful enrollment, you will be directed to the Menu or Accounts screen.
If you don’t have the ability to download apps to your mobile device you can access Mobile Dime
via your mobile device’s Internet browser.
Please go through the following enrollment process:
 Log in to Dime On Line by going to www.thedimebank.com
 Click Options > Mobile Dime Settings
 Enable web access for your mobile device: Check the box to enroll as a mobile user.
 Choose whether to receive enrollment, transfer, and payment confirmations via text
message*. (If No is selected for receive text message alerts, a text message for confirmation
of enrollment, transfers, and bill payments will not be sent)
 Enter your Mobile Phone Number (required field).
 Select your wireless provider from the drop-down menu (required field).
 Select the accounts you want to access from your mobile device. You can choose one or
all of your accounts. You can edit this selection at any time.
 Review enrollment information. Check I accept these full terms and conditions. Click
Confirm.
* Minimum requirements: Active Dime On Line account and a web-enabled mobile phone. The Dime Bank does not
charge a fee for Mobile Dime or Text Banking. Check with your wireless carrier for details regarding your specific
wireless plan and any data usage charges that may apply. iPhone and iPad are trademarks of Apple Inc.

A confirmation message displays. If text alerts have been chosen in the previous step, you
will receive a confirmation text message that will include the URL
https://www.airteller.com/thedimebank to access Mobile Dime via your mobile device’s
Internet browser. Enter your Dime On Line ID and password to begin using Mobile Dime.
Log in to Mobile Dime to access the following features:
Viewing Transactions
 Select My Accounts from the Main Menu.
 From the list of accounts select which account you want to view. Click on that account to
view Transaction history.
Transferring Funds
 Select Transfers from the Main Menu.
 Choose the account to transfer funds from.
 Choose the account to transfer funds to.
 Enter amounts in the dollars and cents fields and select Submit.
 An indicator that the transaction is sending displays.
 A confirmation message and number display after the transfer is complete.
 An SMS* text message will be sent to confirm the transfer. (If you selected No to receive
text message alerts during your enrollment process, a text message for confirmation of
transfers will not be sent. To change that selection please log in to your Dime On Line
account to select Yes to receiving text message alerts.)
You can only set up one-time immediate transfers via Mobile Dime.
Paying Bills
 Select Pay Bills from the Main Menu.
 Select the Payee.
 Select the pay-from account and continue to the next screen.
 Enter amounts in the dollars and cents fields and select Submit.
 An indicator that the bill payment is sending displays.
 A confirmation message and number display after the bill payment is complete.
 An SMS* text message will be sent to confirm the bill payment. (If you selected No to
receive text message alerts during your enrollment process, a text message for confirmation
of bill payment will not be sent. To change that selection please log in to your Dime On Line
account to select Yes to receiving text message alerts.)
 If you are not currently enrolled in Pay On Line, contact your local Dime Bank office to
enroll.
You can only set up one-time immediate bill payments via Mobile Dime. Payments will process during the
next bill pay processing time.
Viewing Alerts
 Select Alerts from the Main Menu.
The Alerts option only displays if you have alerts to view.
* Minimum requirements: Active Dime On Line account and a web-enabled mobile phone. The Dime Bank does not
charge a fee for Mobile Dime or Text Banking. Check with your wireless carrier for details regarding your specific
wireless plan and any data usage charges that may apply. iPhone and iPad are trademarks of Apple Inc.
Adding Accounts
 Log in to your Dime On Line account by going to www.thedimebank.com
 Select Options
 Click on Mobile Dime Settings
 Select all the accounts you want to access from your mobile device
Mobile Dime FAQs
Q.
A.
What type of phone must I have to use mobile banking?
Mobile Banking works with any web-enabled mobile phone device whose network allows
secure SSL traffic. The Mobile Banking app is only available for iPhone, iPad (iOS 6 and
newer), and Android devices.
Q.
A.
What functions can I perform from my mobile device?
Provided that The Dime Bank has given you access, you can:
 View transaction history
 View account balances
 Transfer funds between accounts
 Pay bills to existing payees
 View locations/ATMs
 Submit deposits
 View alerts
Q.
A.
How do I know if my transfer or bill payment was entered successfully?
You will receive a confirmation on your mobile device that your transfer or bill payment
was successful. If you selected to receive text alerts, you will also receive a confirmation
text message. If you do not receive a confirmation on your mobile device or via text
message, double check to make sure the transaction went through by logging in to your
Dime On Line account.
Q.
A.
What if I no longer want to be a mobile user?
Log in to Dime On Line > select Options > Mobile Dime Settings. Then deselect Enable Web
Access for Your Mobile Device and click Agree.
Q.
A.
What happens if I lose my mobile device?
Since your account data is not stored on your mobile device, your information cannot
be stolen. When you replace your device, simply edit your Mobile Settings after logging in
to your Dime On Line account and make any changes to the wireless provider and/or
phone number.
Q.
A.
Why can’t I add a new Pay On Line payee?
Functionality is limited to sending payments to already established payees. To add a
new payee, log in to Dime On Line, select Pay On Line, and add a new payee. You can
then submit payments to that payee via your mobile device.
* Minimum requirements: Active Dime On Line account and a web-enabled mobile phone. The Dime Bank does not
charge a fee for Mobile Dime or Text Banking. Check with your wireless carrier for details regarding your specific
wireless plan and any data usage charges that may apply. iPhone and iPad are trademarks of Apple Inc.
Q.
A.
What happens if I lose communication/signal during a transaction?
When you complete a transaction from your mobile device (bill payment, funds transfer,
etc.) you receive a text message as confirmation that the transaction was successful. If you
do not receive this message, or you did not select text alerts during enrollment, check your
accounts and re-submit any transactions that did not process.
Q.
A.
What do I need to do if I get a new phone?
If you simply get a new phone but keep the same phone number and provider, no changes
on your part are necessary. If you switch providers and/or phone numbers, log in to your
Dime On Line account and update your information on the Options > Mobile Dime Settings
page. You will not receive text messages regarding Mobile Banking transactions if your
phone number and carrier are not correct.
Q.
A.
Can I use any mobile device to access my accounts?
Yes. You can access your accounts via any mobile device that is web-enabled and allows
secure SSL traffic. The only difference is that text messages are sent to the phone number
entered when enrolling for mobile banking, not necessarily the device from which you
perform a transaction.
Q.
A.
How do I delete a bill payment that I set up through my mobile device?
You must log in to your Dime On Line account and delete the payment from the main menu
of the Pay On Line menu.
Q.
When I try to enter an amount for a bill payment or transfer, I can’t enter any numbers,
only letters. Why?
Check your phone’s settings to make sure you don’t have alpha-only enabled on the
keypad.
A.
Q.
A.
What if I can’t get my mobile device to work with Mobile Dime?
To use mobile banking, your phone must meet the following minimum requirements:
1. Your mobile device must be web enabled.
2. Your mobile network must allow secure SSL traffic. You may need to contact your
mobile provider to determine this.
Q.
If I open a new account/s after I enroll in Mobile Dime or download the mobile app, will
the new account/s be automatically added to my account list in Mobile Dime or Mobile
Dime app?
No, please follow the Adding Accounts instructions above.
A.
* Minimum requirements: Active Dime On Line account and a web-enabled mobile phone. The Dime Bank does not
charge a fee for Mobile Dime or Text Banking. Check with your wireless carrier for details regarding your specific
wireless plan and any data usage charges that may apply. iPhone and iPad are trademarks of Apple Inc.
Mobile Deposit (Dime Deposit Everywhere)
Our Mobile Deposit (Dime Deposit Everywhere) service allows you to deposit checks using your
smartphone or mobile device. It’s easy to use - simply use your phone as you would to snap a
photo and send it using our secure software.
Call us today for more details at 1-888-4MY-DIME, or visit any of The Dime Bank branches to
apply. After you have enrolled follow the simple steps below to deposit your checks via Mobile
Deposit (Dime Deposit Everywhere).
1. Select Deposits from navigation menu and select Deposit a Check.
2. Tap Check Front.
3. Take a clear picture of the entire check by lining it up within the brackets. Tap Use.
4. Tap Check Back.
5. Take a clear picture of the entire check back by lining it up within the brackets. Tap Use.
6. Enter check amount and select account for deposit. Tap Deposit.
7. To review your deposit, select Review and tap Details next to desired deposit. Information
such as deposit date, amount, and account displays along with options to view front and
back check images.
①
②
④
⑤
⑥
⑦
③
Please note: Due to
differences in mobile
devices, screen shots
in this document may
vary from actual
appearance.
* Minimum requirements: Active Dime On Line account and a web-enabled mobile phone. The Dime Bank does not
charge a fee for Mobile Dime or Text Banking. Check with your wireless carrier for details regarding your specific
wireless plan and any data usage charges that may apply. iPhone and iPad are trademarks of Apple Inc.
Text Banking
Quickly access your balances and history by sending a text to 89549. You will receive an instant
reply with your account balances or last four transactions. It’s that simple!
Please go through the following enrollment process:
 Log in to Dime On Line by going to www.thedimebank.com
 Select Options > Mobile Dime Settings > Text Mobile Settings
 Enter your mobile phone number, select mobile provider, select accounts to access via
text, and create Mobile Short Name for each selected account. Mobile Short Name is the
name included in the text to request information for a specific account. Click Submit.
 Review enrollment information. Check I accept these full terms and conditions and
click Confirm.
 Confirmation screen will provide you with instructions to complete the enrollment process.
 Reply Yes to the text message sent to your mobile device.
After you have completed the above enrollment, you are ready to start Text Banking.
You Text to 89549
Bal
Bal Mobile Short Name
Hist
Hist Mobile Short Name
Help
Stop
You will receive a return text that shows:
Your balance for all enrolled accounts.
Your balance for the specified account.
The last four (4) transactions for all enrolled accounts.
The last four (4) transactions for the specified account.
A list of command references.
You cancelled your enrollment in Text Banking.
Please note: Due to differences in mobile devices, screen shots in this document may vary from
actual appearance.
* Minimum requirements: Active Dime On Line account and a web-enabled mobile phone. The Dime Bank does not
charge a fee for Mobile Dime or Text Banking. Check with your wireless carrier for details regarding your specific
wireless plan and any data usage charges that may apply. iPhone and iPad are trademarks of Apple Inc.
Receiving Account Alerts via Text or E-mail - you can choose to receive your account alerts via text or
e-mail by following a few simple steps:
 Log in to your Dime On Line account by going to www.thedimebank.com
 Select Options
 Click on Alerts
 Go through your alerts options to select your desired settings
 Click Submit
Text Banking FAQs
Q.
A.
Can I enroll for Text Banking from my mobile device?
No. Enrollment for Text Banking must begin by logging in to your Dime On Line account.
Q.
A.
How do I get information for a specific account?
During the enrollment process you designate a mobile short name for each enrolled
account. This short name must be included in the text request to get account specific
information.
Q.
A.
How do I un-enroll from Text Banking?
Un-enrollment can be accomplished one of two ways. You can log in to your Dime On Line
account and de-select the enroll option or you can text STOP to 89549.
* Minimum requirements: Active Dime On Line account and a web-enabled mobile phone. The Dime Bank does not
charge a fee for Mobile Dime or Text Banking. Check with your wireless carrier for details regarding your specific
wireless plan and any data usage charges that may apply. iPhone and iPad are trademarks of Apple Inc.
Person to Person Payments (P2P)
Person to Person Payments (P2P) is a quick and easy electronic payment method to send money to your
family, friends, landlord, babysitter, or anyone! It's simple, secure, and can be done from your computer or
mobile device. It provides a secure method of receiving payments without exchanging account information.
The only piece of information you will need to add a payee is their e-mail address. After setting up a
payment, a system generated secure email is sent to the payee.
P2P is a standalone widget product within Dime On Line that houses the e-mail payments (Person to
Person) functionality. Your Dime On Line account needs to be set in a customizable widget format in
order to access the P2P service. Please click here for information on how to customize your Dime On Line
start up page with widgets.
Please note that in order to access the P2P service via your mobile device you will need to set up your
first payment using the Person to Person Payments widget in your Dime On Line account. Please follow
the steps below.
1. Adding the Person to Person Payments widget to your Dime On Line home page




Log in to your Dime On Line account
Click Configure This Page
Add the Person to Person Payments widget by clicking the “+” sign. This moves your selection
from the right column to the left column. You can change the order of your widgets on your
home page by dragging them up or down.
Click Save
* Minimum requirements: Active Dime On Line account and a web-enabled mobile phone. The Dime Bank does not
charge a fee for Mobile Dime or Text Banking. Check with your wireless carrier for details regarding your specific
wireless plan and any data usage charges that may apply. iPhone and iPad are trademarks of Apple Inc.
2. Confirming your personal information







Click on the Person to Person Payments widget
Your name will automatically prefill
Provide your E-mail and then confirm it
Choose the account number and type of account you would typically make payments from
Note: only one account can be added. If you want to change the account afterwards, you will
need to contact The Dime Bank’s Electronic Banking Department at 570-253-1970 x 7789.
Choose a Challenge Phrase from the drop-down list. The answer to this phrase will be required
to make any future changes to your information.
Check Accept Terms & Conditions box
Click Continue
Note: The support number provided (800-848-2351) or the live chat option is available to assist you
throughout the set up process
3. Adding payee information






Enter the name of the person you want to send money to along with their e-mail address
Enter your phone number
Enter the amount of money you wish to send. The predetermined account you chose will be
masked here.
Choose your preferred process date. Clicking on the calendar icon will allow you to choose a
processing date.
Pick a keyword. The keyword is a special word that only you and your payee know. Your payee
will need this word to complete the transaction.
Click Continue
* Minimum requirements: Active Dime On Line account and a web-enabled mobile phone. The Dime Bank does not
charge a fee for Mobile Dime or Text Banking. Check with your wireless carrier for details regarding your specific
wireless plan and any data usage charges that may apply. iPhone and iPad are trademarks of Apple Inc.
Note: You cannot delete payees. You must contact The Dime Bank’s Electronic Banking Department at
570-253-1970 x 7789.
4. First-time payee activation

Select a delivery method to receive the Activation Code
First time payee activation only applies to newly added payees or one that has not been activated.

Enter code once you receive it via your chosen method
* Minimum requirements: Active Dime On Line account and a web-enabled mobile phone. The Dime Bank does not
charge a fee for Mobile Dime or Text Banking. Check with your wireless carrier for details regarding your specific
wireless plan and any data usage charges that may apply. iPhone and iPad are trademarks of Apple Inc.
5. Review and send payment
 Review your payment information
 If all correct, click Send Money
A confirmation page will appear outlining what happens next. From here you can choose to add another
person.
6. Payment processing
 The person receiving the payment will get an e-mail
 The payee will follow the provided link
 The payee will enter the keyword you provided to them
 The payee will be prompted to submit their account information to which they would like
the funds to be deposited to
 The payee will receive a payment complete confirmation
* Minimum requirements: Active Dime On Line account and a web-enabled mobile phone. The Dime Bank does not
charge a fee for Mobile Dime or Text Banking. Check with your wireless carrier for details regarding your specific
wireless plan and any data usage charges that may apply. iPhone and iPad are trademarks of Apple Inc.
Going forward you will have the option to make Person to Person Payments in Dime On Line as shown
above or via your mobile device. Please follow the steps below to pay individuals through your mobile
device using accounts connected to your mobile banking.
1. Log in to your Mobile Dime via your mobile browser or an app on your mobile device
2. Select P2P from
the main menu
3. Select an existing payee or add
a new person
4. Set up your payment
 Select person to pay
 Select pay from account
 Enter the payment amount
 Select process date
 Add memo if needed
 Select submit
To add a new person:
 Type in the name
 Type in nickname
 Enter e-mail address and confirm
 Enter the keyword.
Note: Keyword is a special word that
only you and your payee know. Your
payee will need this word to complete
the transaction.
5. A payment confirmation page will
appear after your payment information
is submitted
* Minimum requirements: Active Dime On Line account and a web-enabled mobile phone. The Dime Bank does not
charge a fee for Mobile Dime or Text Banking. Check with your wireless carrier for details regarding your specific
wireless plan and any data usage charges that may apply. iPhone and iPad are trademarks of Apple Inc.