THE REPs J O U R N A L Issue 8 | The publication for the Register of Exercise Professionals in the UK GET IT PUMPING It’s never too late to improve your health THE DIVERSITY DEBATE How client-friendly is your business? STAND UP AND BE COUNTED SPECIAL ISSUE - FULL LISTING OF REPS MEMBERS Setting the standards for REPs PROUD SPONSORS OF THE REPs JOURNAL PLUS The Register goes abroad::The latest FIA update::New courses opening up Several years ago, I chaired an employers group called the Fitness Alliance which was set up to put forward the employers’ agenda for the fitness industry. It might surprise some people to know that one of our first priorities was to find out what fitness instructors wanted. The overwhelming response was for the industry to be regarded as more professional and for operating standards to be raised. It was also clear that government and medical professionals didn’t take us seriously and it was this research that gave birth to REPs. Now in its fourth year, the Register continues to go from strength to strength but do we still need it? In short, the answer is yes. The need to be more professional and be seen as professional remains as pressing as ever. Our customers and members want to know we’re properly qualified for the job and they need reassurance that they are in safe hands. This remains a genuine concern among the general public and even more so with medical professionals who are worried about the qualifications of the instructors who deal with their patients. All of us working in fitness want the industry to be taken seriously. That will only be achieved when we get 100% of instructors registered so that everyone can take qualifications for granted. It won’t be long before members of the public will expect to be able to research their instructor’s qualifications on the internet, regardless of what physical activity they wish to take up. No matter how well qualified we are, it’s vital we keep up-to-date with the latest thinking and techniques. At DC Leisure, we put great emphasis on continuing professional development as we want our members to be given the best possible and most current programmes, advice and support. Steve Philpott Chief Executive of DC Leisure Stay updated! Make sure you are kept up-to-date with all the latest REPs news, diary dates, technical tips and special promotions by getting the fortnightly REPs e-zine. Simply send your current email address and registration number to [email protected] The contents of articles and editorial comment published in the Journal does not necessarily represent the views or position of the Register. However, we are happy to publish feedback and comment on any aspect of the publication. The REPs Journal 03 contents contents In this issue 08 Fitness The lowdown on working with clients in cardiac rehabilitation 12 Health Can exercise help you beat the blues? 16 Personal Trainer Vibration training is all the rage when it comes to shaping up 19 Industry Get marketing savvy and watch your business grow 08 12 16 19 In each issue 03 Opening Up From Steve Philpott, Chief Executive, DC Leisure 06 News First REPs Council members appointed; The international expansion of REPs; Qualifying the sector 22 Final Word The diversity debate 26 Ask Aunty Your questions answered THE REGISTER OF EXERCISE PROFESSIONALS Third Floor, 8-10 Crown Hill, Croydon, Surrey, CR0 1RZ Telephone 020 8686 6464 www.exerciseregister.org Registrar Cliff Collins [email protected] QUALIFICATIONS & TRAINING STANDARDS SkillsActive Stephen Studd, CEO Castlewood House New Oxford Street London WC1A 1PX Telephone 020 7632 2000 Registration Manager Alison Frater [email protected] Programme Manager and Special Projects Rob McGregor [email protected] 04 The REPs Journal Technical Unit Ben Gittus [email protected] EDITORIAL DESIGN & PRODUCTION Editor Baljit Lall REPs Contributing Editor Sarah Joy [email protected] Senior Graphic Designer Mukta Luther Graphic Designer Jem Pomak Published by Multitrax UK Ltd ADVERTISING Marketing Manager Greg Sellar [email protected] Advertising Sales Manager Greg Jenkins [email protected] Ground Floor West The Sail Loft Limehouse Court 3-11 Dod Street London E14 7EQ Telephone 0870 608 0001 Fax 0870 042 0102 www.multitrax.com © 2007. The REPs Journal is published four times per year. All rights reserved. No part of this publication may be reproduced or reprinted in any form, in whole or in part, without the written permission of the publishers. While every care has been taken in the preparation of this publication, The Register of Exercise Professionals or Multitrax UK Ltd cannot be held responsible for any consequence arising from the content. The statements and opinions within the Journal are those of the individual authors and contributors and not of REPs or Multitrax UK. Products or services advertised in the magazine are not endorsed or recommended by REPs or Multitrax UK and no responsibility is accepted for injury or loss resulting from services or products advertised. news International expansion of REPs A formal affiliation agreement between Registers operating in Australia and New Zealand with REPs UK will took place at the IHRSA in March 2007. This comes a year after technical mapping of qualifications and standards were completed and are already working successfully for exercise professionals moving between countries and having their status of registration recognised. In addition, within the European Union, E-REPs is being set up to help manage the recognition of qualified exercise professionals on a central system by the European Health and Fitness Association (EHFA). The European standards are very comparable to those in the UK, so recognition of status will be relatively straightforward. REPs UK is providing technical help and support to the EHFA. Going live & Qualifying the sector Common units for two new qualification levels have been agreed after a consultation process headed by SkillsActive, technical experts representing awarding bodies and employers. As an employer-led body concerned with setting standards within the industry, SkillsActive had to ensure everyone agreed on the qualification title, unit titles, qualification structure, learning outcomes, assessment criteria and guided learning hours before the new qualifications could be officially launched and the awarding bodies released the course details. The new qualifications — Level 2 Fitness instructing (gym, exercise to music and water-based exercise) and Level 3 Advanced Fitness Instructing (gym) — are compatible with the recently developed qualifications strategy for the exercise and fitness sector, ensuring that sector qualifications and training are of high quality, are fit for purpose and that people working in the sector command public confidence. The strategy for the fitness sector sets out a vision for a sustainable system of training development and qualifications. Awarding bodies are expected to seek accreditation of the new qualifications early this year, resulting in consistent provision on the national qualification framework and providing clear and consistent guidelines for learners and employers with entry to REPs. 06 The REPs Journal The first stage of the Register’s latest awareness campaign, which stresses the REPutation of fitness instructors, has gone live with more than 1,000 clubs and fitness centres already on board. Its aim is to ensure all exercise professionals working in clubs and centres throughout the UK are REPs registered. More than 500,000 leaflets are being distributed to the target clubs and centres in a final push to achieve 100% registration and to raise awareness and the importance of registration. During the next few months, the Register will also be increasing its drive to encourage members of the public to check their instructor’s registration status. Registrar Cliff Collins said: ‘We are delighted with the positive response our campaign has been met with, not least because it meets the expectations that our members have for us to raise the profile of the Register. ‘We’ve also had enquiries from a number of personal trainers who want to be able to give their clients leaflets which explain the importance of the Register and outline the registration process. ‘REPs already gets hundreds of hits a day verifying instructors’ membership and registration status and we expect this to significantly increase as part of our public awareness drive. This is the time to make sure your membership is fully up-to-date.’ news news New FIA events Following the success of last year's sell out events, the FIA has identified a demand for further training opportunities in customer care and people management. The seminars can be used by delegates to maintain their position on the Register and demonstrate their continuing professional development (CPD). Level 2 and 3 instructors can earn four CPD credit points for each seminar they attend. A new series of forums, specifically for independent operators, will also be launched to enable single site operators to share and discuss their unique challenges and opportunities. According to Stephanie Eynon, the FIA’s events manager, the industry's increasing enthusiasm for professional development is evident in the sheer volume of interest received in the events programme. ‘These new events have been designed to enhance performance in more areas and fuel the industry's drive towards raising professional standards.’ Forthcoming events Customer care seminar Understanding your customers, delivering excellence through customer care and training staff members in customer relations. Dates: April 25 (Birmingham) and April 26 (Leeds) First REPs Council members appointed Managing people seminar The first three representatives on the new REPs members’ Council were appointed in January 2007 and have now been joined by a further two. Douglas Alexander from South Lanarkshire Leisure, Paul Whapham from the City and County of Swansea and Marlon Wasnjewski of Cannons Health & Fitness will act as a mouthpiece for REPs’ members discussing various issues, including Register member interests. They will also serve on the SkillsActive Sport and Fitness Council and on the REPs Professional Practice Committee. The appointment of Gary Cole and Taff O’Donaghue was approved at the REPs Convention. The Council will eventually have 12 elected representatives covering the diversity of the industry and home nation views. Members of the Council will be available for the lobbying of general member interests and will publish recommendations, policy and position statements as well as issues of concern. They will also receive feedback through The REPs Journal. Independent operator forums Focusing on motivating staff, team building, communication skills, inspiring commitment and getting results. Dates: 4 July (Bristol), 5 July (Newcastle), 18 July (Birmingham), 19 July (London) Key areas include attracting new and retaining existing members, securing your business's financial future and recruiting and retaining the best staff, which includes a presentation from REPs. Dates: 11 April (London), 19 April (Leeds), 23 May (Bristol), 13 June (Edinburgh), 27 September (Birmingham in conjunction with the LIW/FIA/Fitpro Business Convention 2007) For more information about FIA events, call the events team on 020 7202 4723, email [email protected] or visit the events and networking section of the FIA website (www.fia.org.uk). *All seminars are sponsored by Star Trac and the independent operator forums are sponsored by ClubRunner. The REPs Journal 07 Wo r k i n g i n ca rd i a c rehabilitation The research on cardiovascular disease is alarming, but physical activity can go a long way in reversing and preventing the condition. Elaine Roles reveals all 8 The REPs Journal fitness D espite the shocking facts about coronary heart disease (CHD), it is a preventable condition. In fact, there’s so much that can be done to prevent CHD and deaths resulting from it, that the Government is committed to reducing the death rate from CHD and stroke-related diseases in people under 75 by at least 40% by 2010. Recent research from the World Health Organisation cites physical inactivity as a major risk factor for CHD and estimates that around 3% of all disease in developed countries is caused by physical inactivity and that between 1 and 24% of CHD cases in developed countries are due to levels of physical activity below 2.5 hours of moderate intensity per week. In addition, in 2006, the British Heart Foundation reported that around 70% of adults do less that the recommended 30 minutes of activity five times per week, while levels of obesity and diabetes have increased rapidly. In England, obesity has increased by 50% in adults in the past decade and diabetes has doubled in men and increased by 80% in women since 1991. The road to recovery For those who have already experienced a cardiac event, the outcome and quality of life that can be expected afterwards is now very different compared to 40 years ago. In the late 1960s, patients recovering from a heart attack spent six weeks on bed rest. By the 70s, evidence became available that those patients who were active after a heart attack had a speedier recovery and a better quality of life. Those working with cardiac patients also became aware that exercise wasn’t the only answer to a good recovery. Several studies established that poor patient outcomes were as likely to be due to psychosocial reasons as they were physical ones. Cardiac rehabilitation is therefore a multidisciplinary approach bringing together a professional team to educate, support and advise patients during their recovery, and to help with lifestyle changes that will prevent further cardiac events. A comprehensive cardiac rehabilitation programme will consist of exercise, health education, risk factor modification, relaxation and stress management, as well as occupational counselling. Phase IV cardiac rehabilitation (the fourth and final phase) normally takes place in the community, using schools, church halls and leisure centres, and is the point where the personal trainer comes in. Its exercise training aims are to: • Provide regular supervised cardiovascular training sessions. • Establish individualised exercise prescription for additional unsupervised/independent physical activity. • Have regular reviews on participants’ progress or regression, and to alter the exercise prescription accordingly. In the case of new symptoms or deterioration in functional capacity of an unknown cause, to then refer the patient back to the primary care team. • Offer general advice and support in maintaining lifestyle changes associated with risk factor reduction. • Encourage independence, self-help and self-motivation. The benefits of physical activity for those with cardiovascular disease seem to be just as strong for older people as for younger age groups. In a systematic review, results showed that in older men, both cardiorespiratory fitness and physical activity are inversely related to CHD risk: men with higher levels of cardiorespiratory fitness or physical activity have a lower risk of CHD. Another report revealed that that active women aged 50–79 had fewer coronary problems and a lower overall number of heart attacks compared to less active women. The right approach There’s a wealth of research that’s been carried out on the benefits of endurance exercise for those recovering from cardiac arrests. The following results are just a handful: • Improved survival rates with a 25% reduction in fatal cardiovascular events during the three-year postevent period. • Reduced heart rate and blood pressure during submaximal exercise. • Increased VO2max (10–55% post-cardiac arrest and 15–65% following coronary artery bypass graft). • Reduction of total cholesterol and an increase in highdensity lipoprotein cholesterol (the good cholesterol thought to lower the risk of coronary heart disease). • Improved glucose metabolism. • Increase in the angina threshold (the point at which angina comes on). • Reduced body fat, without loss of lean body mass. • Improved mood and self-esteem and a decrease in anxiety and depression. When accepting someone onto Phase IV, it’s important that strict guidelines are followed. Referrals come via the hospital or other medical practitioners and from the information provided, each individual will be risk stratified into a low, medium or high risk category. The main threat to those who have had a heart attack and those who have myocardial damage is ventricular fibrillation (where the two major heart chambers contract rapidly and irregularly, and are unable to pump blood into the body). Risk stratification helps to highlight those clients who have extensive cardiac damage, those who have residual ischemia (not having enough blood flow to the heart) and those who have ventricular arrhythmias (irregular heart beats) while exercising. It’s extremely important for each client to be given an exercise prescription that meets their individual needs. This will be dependant on many factors including cardiac history past and present, results of investigations such at ETT (exercise treadmill test), age, medications both cardiac and non-cardiac, and their current level of fitness.> The REPs Journal 9 The FITT principles for a cardiac rehabilitation programme are: Frequency: Intensity: Time: Type: Elaine has been a fitness instructor for 20 years and has worked with the British Association Cardiac Rehabilitation Phase IV for six years. She also teaches five cardiac classes a week for Dartford Gravesend and Swanley PCT, as well as running a cardiac programme at Horizones health & fitness club in Wilmington. 10 The REPs Journal 2–3 weekly sessions including two rehabilitation classes and one home circuit/walking or other leisure activity on other days. 60–75% of maximal heart rate, though this is dependant on the participant’s medication. Besides the use of heart rate, the Borg scale (a simple method of rating perceived exertion) is also used. 20–30 minutes conditioning period, not including the warm-up or cool-down. aerobic and endurance training, normally using interval training. Before exercise can be considered, it’s essential to recognise the importance of the warm-up and cooldown period. It’s during these stages that the body is able to undergo its transitions from states of rest to activity and back again. These stages also ensure that the blood pressure and heart rate is allowed to increase and decrease in a gradual manner and so reducing the risk of arrhythmias and also help improve the ischemic threshold for those with angina. Many clients come along terrified of physical activity and unconvinced that this is really for them. For many, it’s the first time in their lives that they have been to a gym or an exercise class. However, as they make friends and begin to exercise with others, their confidence levels rise and their anxiety decreases. process but by inviting them to come along and see what goes on, it also helps them come to terms with what’s happened. The Facts • Cardiovascular disease, which includes CHD and stroke, is the greatest cause of mortality and morbidity in England, and is also a cause of disability and loss of function. • CHD causes over 200,000 deaths a year and accounts for 39% of all deaths in men and women. • For every 100,000 people under 75 years of age, 1,317 years of life will be lost through cardiovascular disease. • The death rates from CHD and other circulatory diseases in England are higher than the average for the European Union. • More than 1.4 million people suffer from angina and 275,000 people have a heart attack annually. References - DoH. Chief Medical Officer Report. 2004. At Least Five a Week. - National Centre for Health Outcomes Development. 2002 & 2003. Compendum of Clinical Indicators. - Office for National Statistics. 2002 & 2003. Mortality Data England. - DoH. National Service Framework for Coronary Heart Disease. Progress Report 2004. - DoH. Choosing Activity: A Physical Activity Action Plan. 2005. - British Heart Foundation. Coronary Heart Disease Statistics 2006. Other factors - Van Dixhoorn, Duivenvoorden and Pool. 1990. Having CHD doesn’t always mean that the person is overweight, inactive, a smoker or has an unhealthy lifestyle. It’s easy to assume that because a person is slim and appears healthy, they are. However, family history and genetics play a huge part. Exercise has an important role in keeping the body efficient in its oxygen uptake and usage so should cardiac events occur, the chances of surviving are higher. When exercise is performed regularly, the body becomes more efficient in its uptake of oxygen by growing collateral blood vessels into the working muscles. Current research shows that this growth also occurs in the heart. For those who have very low levels of fitness, the improvements can be dramatic. A case study of a client I worked with was virtually housebound other than the fact that he could drive highlights this point well. He was unable to walk his dogs and had not been on holiday with his wife for many years. On his first session at the gym, he did a warm-up, managed three minutes at 1.6km (1mph) on the treadmill and then did a cooldown. He attended three times a week and within six months, had increased his walking time to 30 minutes and his speed to 4.8km (2.5mph). He was also managing to row for 10 minutes at 6min/500metres. It was soon after this that him and his wife took their first holiday for many years and that he was able to walk his dogs again and go on to take up a part-time job. By providing exercise sessions, support groups are naturally formed and many strong friendships are built. This helps with the feelings of unease, isolation and uselessness. It’s often well meaning spouses, partners and friends who can put restrictions on the recovery - British Association of Cardiac Rehabilitation. - Batty, G.D. 2002. Physical activity and coronary heart disease in older adults. A systematic review of epdemilogical studies. European Journal of Public Health, 12: 171-176. - Manson, J.E., Greenland, P., LaCroix, A.Z., Stefanick, M.L., Mouton, C.P., Oberman, A., et al. 2002. Walking compared with Visit www.exerciseregister.org and answer the following questions to collect CPD points: 1. According to the British Heart Foundation, what percentage of adults do less than the recommended 30 minutes of activity five time each week? a) 50% b) 70% c) 80% 2. Post-cardiac event endurance exercise can mean a decreased chance of recurrence by what percentage? a) 10% b) 15% c) 25% 3: Does FITT stand for? a) Fitness, Indicator, Training, Type b) Frequency, Intensity, Time and Type c) Freely, Inpsired, Time, Techniques beatingtheblues Depression is more than just a bad mood day but regular exercise can help raise your spirits, says James Beale health A s research into the benefits of exercise for those suffering from depression gets increasing publicity, more and more people are using physical activity to regulate their moods. But how well-placed are those working within the industry to deal with this specific client group when there’s very little, if any, information on dealing with those with a mental illness in any of the vastly improved training programmes for fitness instructors, personal trainers or sport therapists? What’s this thing called depression? When asked about depression, the classic response is to simplify what is a very complex and serious disorder by making reference to poor mood. This is often the case in life when someone feels down or is having a bad day. They or others describe them as being depressed, however, the reality of the situation is somewhat more serious. There are various types of depression as defined by the main diagnostic manual DSM 4 but put simply, depression is an all-encompassing illness that affects the way people think about things and how they feel in both mind and body. It’s not the case that someone suffering from depression can just pull themselves together and get on with life. It’s estimated that one in three people will suffer at least one bout of depression during their life and that 8% of females and 4% of males will be suffering from depression at any one point in time. With such prevalent rates, it’s highly likely that those working in the fitness industry will come across clients suffering from depression on a regular basis. There’s often a physical explanation based around what makes someone become depressed known as the monoamine hypothesis where people develop the condition due to a depletion or lack of chemical messengers norepinephrine and serotonin in the brain. This is the reason why so many people take medication to overcome the illness. Exercise has been found to have a beneficial effect on the production and release of the chemical messengers mentioned above while research shows that moderate intensity exercise has a comparable effect on the reduction of depression to antidepressant drug treatment. However, with some of the well-documented negative side of effects of many of the antidepressant medications, is it any wonder that people are being referred to and are choosing exercise as an alternative treatment? Most studies have tended to use jogging as an intervention so this may be a good starting point if there are no reasons why it’s unsuitable for the client. There have been no adverse effects reported for using exercise as a treatment for depression, so using standard guidelines for those starting an exercise programme is ideal. The key things to keep in mind are progression in exercise and the perception of achievement for the depressed client. Generally, exercise programmes for depressed clients should steadily increase in length and intensity, and should assist in maximising feelings of personal control and minimising the likelihood of a perception of failure. A helping hand for supervising clients As a fitness professional, when you work with someone who is suffering from depression, it’s essential to be aware of and familiar with your client’s symptoms and behaviours. The following are some of the standard recommendations for those supervising exercise programmes for depressed individuals: 1. Be familiar with the symptoms as well as the basic treatment of mental disorders and have referral sources at hand. 2. Assess current physical activity habits and fitness levels. 3. Determine their motivation for exercise. 4. Make the exercise enjoyable, accessible and non-threatening. 5. Encourage personal responsibility by including the person in the planning of the exercise programme. 6. Encourage the person to increase physical activity outside of the established exercise sessions. 7. Watch out for sabotage. All this may seem like common sense to those who are trained in psychology but if you’re not, the following pointers can help: • Avoid minimising the person’s feelings or concerns A natural response is to give advice to someone who you feel is struggling but it may be more effective to listen and demonstrate an understanding and genuine concern. • Establish boundaries with your clients It’s possible that you can unwittingly take the role of a psychotherapist with a client. To prevent this from happening, be supportive but try to develop a sense of independence. One way to do this may be > What types of exercise are most effective? Research into this area has provided non-conclusive results. A number of periphery factors have often not been taken into account so it’s therefore very difficult to make clear suggestions as to the best type of exercise to assist with reducing depression. The REPs Journal 13 James Beale is co-director of Total Performance, a sport psychology consultancy company, as well as a senior lecturer in Sport & Exercise Psychology at the University of East London. For more information, email [email protected] or visit www.totalperformance.co.uk References O’Neil, H.A., Dunn, A.L. and Martinsen, E.W. 2000. Depression & Exercise. International Journal Of Sport Psychology, 31 (2): 133135. Owens, A. and Abdul-Rahman, A. 2001. Presented at the International Society of Sport Psychology, 10th World Congress of Sport Psychology, Skiathos, Hellas, Greece. Poster presentation. A Comparative Study on the Effects of Resistance and Non-Resistance Physical Exercise on Mood States in Relation to Gender. Ernst, E., Rand, J.I. and Stevinson, C. 1998. Complimentary Therapies For Depression: An Overview. Archives of General Psychiatry, 55: 1026–1032. Lehtinen, V. and Joukamaa. 1994. Epidemiology of Depression: Prevalence, risk factors and treatment situation. Acta Psychiatricia Scandanavica supplement, 377: 7-10. Yoo, H.S., Tackett, R.L., Bunnell, B.N., Crabbe, J.B. and Dishman R.K. 2000. Antidepressant-like effects of physical activity vs imipramine: neonatal clomipramine model. Psychobiology, 28: 540-549. 14 The REPs Journal to promote any positive behaviour and when advice is requested, to encourage the client to work out the answer for themself by asking specific questions. • Be prepared for non-adherence and excuses Think of a time when you have felt really low; your body ached, you felt as though things hadn’t gone to plan and you struggled to see the bright side of anything. Everyone has days like these and the chances of you making it to the gym on such a day is perhaps less than on a normal day. For a person suffering from depression, this can be the case over a prolonged period so understanding that the client may not attend all their sessions and may not make the gains that you would have hoped for is important. • Be aware of what behaviours are being reinforced Consider about the behaviours you might be reinforcing. It may be very difficult for the client to adhere fully to any exercise programme and consequently, the client may get little or no attention from the instructor and so carry on doing more of the same. However, some attention is better than being ignored so if your client continually makes errors, avoid being overly attentive and make the necessary adjustments. This approach can have the dual benefits of making the client feel valued without becoming overreliant on you. Answering these questions online will count towards your annual CPD requirements: 1. Roughly what ratio of people will suffer from some form of depression during their lifetime? a) 1 in 12 b) 1 in 6 c) 1 in 3 2. Depletion or lack of which two chemical messengers in the brain can lead to/be indicative of depression? a) Selenium and magnesium b) Norepinephrine and serotonin c) Potassium and copper 3. What pattern should exercise programmes for clients with depression follow? a) Steady increase in length and intensity b) Change from week to week c) There should be no plan feeling the V ibration training (VT) is one of the most exciting technological advances in the field of sports medicine, rehabilitation, general health and wellbeing, and athletics in many years. By using the principles of VT, many people can improve their sports performance, enhance current fitness levels and even accelerate recovery from injury. As well as becoming a large part of the commercial fitness market, domestic machines are also available. However, as with any specialist market, there can never be too much information or training. VT equipment has been in the public eye for many years; every gym and personal training studio will have them and almost every personal trainer and instructor will be able to operate and use them correctly. The reason behind this is simply because every trainer in the country who has undergone even the basic gym instructor qualification will, at some stage, have had to use or be assessed on this piece of equipment. Although the use of vibration in therapy goes back centuries, there are still many sceptics throughout the fitness industry as to whether vibration can be a viable training tool. The history The use of vibration dates back to the ancient Greeks, who would use this form of movement for > 16 The REPs Journal personal trainer therapeutic purposes. The device employed would transmit vibration via fabric and a flexible saw. At the Battle Creek Sanatorium in the US, John Harvey Kellogg, a famed physician, used a vibrating chair to increase intestinal peristalsis and reduce headaches. This treatment was also used to increase the supply of healthy oxygen around the body. He wrote a book called The Art of Massage, which devoted a whole chapter on the use of vibration as a form of massage technique. The vibration machines that are seen today are based on research from the early 1960s when Professor W. Biermann described rhythmic neuromuscular stimulation (RNS). Biermann showed that cyclic vibrations could improve the condition of damaged joints by creating a quick stretch followed by relaxation. Early work by the Russian space agency, who investigated the use of vibration to fight the effects of zero gravity on the musculoskeletal systems of its cosmonauts, also lead to Russian scientists working within sport to start using similar methods with athletes ranging from rowers and gymnasts, to ballet dancers. Many types of VT methods have been trialled since the late 1990s and as research into this field has soared, so has the commercial market for vibration platforms. There are now over 50 machines available in the world market. With VT, muscle activation is caused not only by motor neurons, but also sensory ones. A combination of the muscle spindle and golgi tendon organ activation create the tonic vibration reflex which makes VT so effective. All vibration platforms create an involuntary reflex to occur, which recruit far more muscle fibre than a conventional contraction. This means that VT should be suitable for everyone, especially people with any neuromuscular disorder. Another advantage of training on a vibration platform is the incorporation of all planes of motion throughout the training sessions, rather than focusing on the more predominant sagital plane. Testing has been carried out on many different machines, with many different outcomes including the following: • h leg extension strength and jumping ability vs weight training • h 10% bicep curl strength • h HGH 361%; h testosterone 7% • i cortisol 32% • h blood flow 100% These are only a few of the results with many more covering muscular strength, circulation, balance, stability, posture, pain reduction, bone formation and lymphatic activation. These studies will keep turning up in journals and arguments will be raised about the form of training, type of equipment, frequency, amplitude and duration of exercise. It seems pointless to keep saying that VT might work when the proof is there, it’s just the education that’s lacking. VibroKinetix is the first vibration education provider worldwide to have its courses accredited to REPs which can be used across any vibration platform. Power Products Global is another worldwide specialist in VT. ‘We provide training that’s universal across all vibration platforms,’ says founder and CEO Kevin Barclay-Webb. ‘The launch of VibroKinetix fits in with our mission to help others understand the benefits of VT be it to the professional athletes or clients with disabilities, in the most effective and safe way.’ Purchasers of Power Plate, FitVibe, Body Coach, Nemesis, HyperGravity, VibroGym and Pneumex can also now provide their trainers with a specialised career in VT. References - Snow, A. 1912. Early American Manual Therapy: Mechanical Vibration. Meridian Institute, USA. - Biermann, W. Influence of cycloid vibration massage on trunk flexion. American Journal of Physical Medicine, 39: 219-224. 1960 - Kelderman, J. 2001. The Power Plate: A new application in physical therapy? Hanzehog Eschool HvG. - Sordoff, S. 2003. Metabolic Study. Fast Training Centre. Idaho, USA. To earn CPD points, answer these questions online: 1. Professor Burman’s research shows that cyclic vibrations would improve the condition of what? a) Damaged joints b) Torn hamstrings c) Muscular problems 2. VT technology has let to the development of in excess of how many different VT machines? a) 25 b) 50 c) 100 3. By what percentage did Kerschen-schindel’s 2003 study show blood flow was increased by when using VT? a) 70% b) 80% c) 100% Tom Whiteman is the fitness director of Power Products Global. For more information, visit www.bettervibrations.com industry Getting your message across Boosting your business is all a matter of marketing, says Dawn Willis W e all know the importance of promoting your business. You can be the best in the world at what you do, offer the most wonderful facilities, run the most effective classes, but if no one knows about it, you won’t have a business. Too many good instructors have fallen by the wayside as competition grows fiercer by the day. It’s a fact that marketing is essential and promotion is the communication part of marketing — it’s getting out there and telling people what you can do for them. Whether you’re a self-employed personal trainer, group fitness leader, or working to optimise membership levels, ongoing promotional activity is vital for survival. The good news is that it doesn’t have to be expensive. We all have limited budgets but you can get maximum impact for minimum outlay. Before you begin Marketing is not like science. Decisions are based on knowledge, intuition and assumption and in order to be confident in making marketing decisions, there are some key points that you must be absolutely clear about. 1. Your customer market In fitness, we argue that we can, and should, be working with anyone and everyone. It’s fantastic to have such a huge market to aim for but in promotional terms, it’s nowhere near specific enough. Break your target customers down into precise groups known as segments. Market segments are groups of similar people who respond to marketing messages in similar ways. You’re effectively offering the same service to each group, but talking about it in different ways. You could promote the convenience of your location and class times to the busy commuter, while pointing out the relaxation and social elements of your club to retired clients or mums who yearn for a little ‘me’ time in their day. fetishists out there but we must remember that it’s what the customers want, not what we think that counts. If you promote your fat-burning workouts rather than your aerobic sessions or cardiovascular equipment, it alienates potential new members. 3. Your business image How do you want your business to be perceived by people? This image must come across consistently — it’s the whole experience of your business from start to finish that counts. 4. Your goals We’re good at thinking of timed, quantifiable goals for our clients — to run 5km within three months, or do five extra press-ups by the end of this month. But what about our marketing? It’s harder to quantify what we want to achieve, yet doing this is crucial otherwise how do we know when we’ve got there? Think of your goals in terms of new members, additional turnover, extra profit, number of enquiries — whichever is most appropriate for your business and remember to put a timeframe on it. When do you want to achieve this by? When will you review it? 2. What you offer You must think of what you provide to your customers in the way of actual benefits to them. However, ask any group of people why they want to attend an exercise class and you’re likely to get around 20 different answers. We may not want to cater for the Lycra The REPs Journal 19 5. Your budget How much money are you going to spend on your promotion? The amount of money available to you will dictate some of the choices you make, but the most important thing is that you get the best possible value and results. Be different In order to survive, our businesses must stay one step ahead. Your unique selling point (USP) is your competitive edge and what will make you stand out from the crowd. We work in a people-orientated service industry which has become extremely crowded so it’s essential to give people a reason to come to you and not your competitors. In a service-based industry, it’s not always what you do but how you do it that makes you different. Also, it doesn’t have to complicated. After considering my key strengths — baggy t-shirt classes where you can jump about and have fun with no mirrors and a fantastic social programme — I asked participants for feedback. You live and learn! Choose wisely There’s a whole range of promotional tools available to all of us, from direct marketing approaches such as leafleting, to public relations activities such as open days, displays and speaking opportunities. But the one tool that absolutely everyone goes for is advertising. This is a good choice because it’s the best way of getting your message across to thousands of people extremely quickly. Yet once your advert is out there, you’re completely dependant on people seeing it and reacting to it. Use the top tips below to maximise the impact advertising can have on your business. 1. Think laterally Consider all forms of advertising, not just the local papers which are a successful though an obvious choice. Consider other relevant publications, in-house magazines, outdoor posters, event programmes, promotional gifts and even the backs of buses. 2. Be familiar Check the publication has the right image for your business and is likely to be read by the target customers you’re aiming for. Ask for the media pack — it tells you who the readers are, how many copies are circulated and what regular and special features appear — and find out how frequently it’s published as it’s vital to know how long your advert will be ‘live’ for. You don’t want your summer offer still publicised in the autumn! Free publications are usually much cheaper than competing papers which readers pay for. People are much more likely to read something they’ve bought rather than the freebie that gets pushed through the letterbox. But if you prefer the freebies, go for one with VFD written on the front. Verified free distribution means that the publishing company actually checks that its papers are received, not just shoved under a hedge or at the bottom of a stairwell. 3. Negotiate The rate card will tell you the full price of display adverts. Agents are used to negotiating and won’t be offended when you try to get the price down, so go for it! 20 The REPs Journal There are several different ways you can do this beyond simply asking: • Late space — offer a crazy price just before the print deadline. If there’s space left at this late stage, they’ll be open to offers. But have an advert ready to go. • Fillers — send an advert to the publication and agree a price in advance. Your advert can then be used as often as possible at the agreed rate but check that the content doesn’t include anything that’s time critical or seasonal. • Series — going for a series of adverts brings the overall price down and gives you the advantage of repetitive exposure — the more people see your message, the more likely they are to remember and believe it. 4. Position Where your advert appears in the publication will directly affect the level of response it achieves. The front and back covers (inside and outside pages) along with page three are seen the most. We normally read the right hand page of a newspaper or magazine first, so get your advert on to a right hand page and the earlier in the publication the better. Readers will look at every page until they lose interest while ‘flickers’ will thumb through until something catches their eye. The outside edge of an early right hand page is the place to be to catch them both. 5. What goes where The most important thing that your audience must see is what’s in it for them. Regardless of whether they bother to or not, most people now realise why they should exercise. But do they really understand the full potential advantages they can enjoy? Are you absolutely sure you haven’t used jargon? Reassure and inform your potential new members, remembering to include your USP. Give them a reason to come to you and make it as convenient as possible for them. Think about what your market wants. If in doubt, get out there and ask. The next steps You’ve designed your advert, chosen a publication so what’s next? Step 1: Always approve the advert before it goes to print. See it first, then check the changes. Step 2: Get some feedback. Always ask enquirers how they found out about you so you can gauge how successful your advertising has been. Step 3: Convert those enquiries to new members About the author Dawn Wills is a marketing and fitness professional with twelve years’ experience of managing and marketing a range of fitness services. She offers personalised marketing advice and a Marketing —The Reality selfhelp information pack. Contact her on 01438 840040 or email [email protected] This article was originally published in magazine the Covering all ground If you’re looking to make significant changes to the fitness industry, all areas must be considered. Max Bower explains 22 The REPs Journal final word D iversity is one word that covers a huge range of issues confronting society today. Barely a day goes by without a media storm over dilemmas generated by issues of race, gender, ethnic background, religious beliefs, disability and sexuality. Can a teacher do their job wearing a burka? Is Jade Goody a racist? Should the Catholic church have to allow gay people to adopt? To all of these questions, accusations of all forms of ‘isms’ are countered by taunts of political correctness gone mad. Away from the media scrum and hyperbole however, a cool and considered approach is required in order to steer today’s employers and employees through the issues raised, in a way that allows them to do the ‘right’ thing ethically, avoid controversy and legal situations, and maximise their business opportunities. The simple fact is that in order to succeed, businesses need to reflect the population in which they exist in terms of their employees, customers and potential customers. People buy products and services from organisations that they feel understand and reflect their values, and that doesn’t happen where the organisation represents only a small part of the surrounding society. Businesses and sectors that ignore this lesson will rapidly find themselves becoming anachronistic and fossilised in a rapidly globalising and diversifying world. In the context of the fitness industry, it’s a given that we’re a ‘people business’ and are therefore required to provide a quality service to a diverse range of clients. Let’s face it, the fitness industry has often been perceived, whether fairly or not, as the preserve of the young, middle class, fit and beautiful. But do we attempt to take any real steps towards changing this through actively encouraging a wider base of participation, or do we carry on in the same way? Make no mistake, the traditions, procedures and behaviours of organisations have a huge impact and need serious examination in order to bring about meaningful changes to their culture. The REPs Code of Ethical Practice lays down standards of general behaviour expected of instructors, but there’s currently little or no training specific to the fitness industry which can provide guidance and support in terms of implementing good practice in the context of diversity. There are two key reasons that relevant training in this field is required to bridge a major skills gap: • A basic understanding of the law is required to allow companies and individuals to comply with legislation regarding direct and indirect discrimination. • A general sense of goodwill in this context is not enough — a systematic approach is required in order to analyse procedures, working practices and policies to identify exactly the changes required to bring about positive change. Max Bower is a curriculum development tutor for YMCA Fitness Industry Training. Since joining the industry in 1987, he has been involved in activity and exercise for diverse groups, including work with older adults, cardiac/stroke rehabilitation and HIV referral at the Central YMCA club, London and other venues. Visit www.ymcafit.org for more information. To achieve this, YMCAfit have been commissioned by REPs (grant-funded by the London Development Agency) to devise and deliver fitness industryspecific diversity training. This two-day training course is free to all instructors working in London in pay as you play facilities — those that are accessible to visitors and tourists — where they will learn about the importance of promoting diversity, the legal framework and the business and ethical case. Instructors will also learn how to apply this in the workplace and bring about positive change. The course aims to boost confidence and make instructors more effective in terms of meeting the needs of a diverse range of clients. If you’re interested in enrolling on this REPs-approved CPD course (worth 16 points), contact Lorraine Freeman on 020 7343 1825 or email [email protected] The REPs Journal 23 MARKET PLACE training training services To advertise here please contact Greg Jenkins on [email protected] or call 0870 608 0001 www.multitrax.com AskAunty... Question: When I sent my re-registration to REPs, it took over two weeks before I received my new membership card and certificate. Surely you can do better than that? Aunty explains: We would obviously like the turnaround for registrations and re-registrations to be done as speedily as we can manage. Our general guidance is that for a completely new application for registration, we will send out documents within 28 days and for re-registrations, within 21 days. We do aim to be better than these targets wherever we can but we often have to refer back to applicants for further information or clarification and this can add on extra time. Our website software is being updated so you will soon be able to track your registration or re-registration application online and see if it’s been received and is ‘in process’. I get asked so many questions — often on the same topics — that I thought I would share a few. Here’s a taster of some questions I have been asked recently... Question: I had to send my application to you twice before you acknowledged that you had actually received it and was able to process it. Do you lose the applications? Answer from Aunty: The key reason why we don’t receive letters is due to incorrect postage. The Post Office changed rates and letter size charges last year and they will not deliver your mail to us if you haven’t put the right amount of postage on it. We don’t lose your applications. We have a very careful system of logging, recording and filing for all our members’ records. Question: Has the REPs office moved? I have two addresses for you. Which is the right one? Aunty says: We moved offices over two years ago (come on everyone — keep up!). Our address is: Third Floor, 8–10 Crown Hill, Croydon, CR0 1RZ. Please do check the forms you are using as some employer forms pre-date our move to this address. Our telephone number, website and email address remain the same. 26 The REPs Journal Education Programme 2007 indoor cycling //: M.i.C with THE UK TRAINING TEAM Master the art of indoor cycling with the most trusted and widely presented information in the UK from the Multitrax Indoor Cycling Team. Develop and fine-tune your skills over time to become an advanced indoor cycling instructor. ADVANCED MODULE FOUNDATION 3-4 February 2007 10-11 March 2007 24-25 March 2007 12-13 May 2007 London Manchester Edinburgh London 22-23 September 2007 22-23 September 2007 Glasgow Bristol 13-14 October 2007 London 3-4 November 2007 Birmingham 9 June 2007 13 October 2007 24 November 2007 London Edinburgh Manchester £135.00 Multitrax Member £149.00 Non-Member £85.00 Multitrax Member £95.00 Non-Member 10.00am-5.00pm 10.00am-5.00pm Combined Price - £200 Multitrax Member £225 Non-Member with MARC-OLIVER and PETRA KLUIKE with JULIE BURFOOT with BETO PEREZ The BOSU Trainer is a unique balance, core stability and proprioception training device that can be integrated into all types of fitness training. Participants will learn how to put together a class format for group fitness classes and how to implement the techniques for personal training clients. Zumba is rapidly becoming the next fitness sensation – a fusion of Latin and international music and dance themes. You will learn how to Merengue, Flamenco,Tabgo, Cumbia, Salsa, Belly Dance, Reggaeton and much more! 23 February 2007 31 March 2007 16 June 2007 1 September 2007 29 September 2007 20 October 2007 London Birmingham Manchester London Bristol Glasgow 9.30am-5.30pm £85.00 Multitrax Member £95.00 Non-Member All attendees receive a Zumba 4 DVD workout set, Zumba music CD and training manual. 9–10 JUNE 2007 LONDON A comprehensive two-day course for group fitness instructors to create a fusion between dance and aerobics. The course focuses on motivation, teaching skills, personality, quality of movement and choreography breakdown. This two-day course requires you to return to complete a practical assessment. 27-29 April 2007 Dance-Step 1-3 June 2007 Dance-Aerobic 7 July 2007 Dance-Step Assessment 8 July 2007 Dance-Aerobic Assessment 10.00am-5.00pm Call for further dates 9.30am-5.30pm - London £135.00 Multitrax Member £149.00 Non-Member £285.00 Multitrax Member (inc. assessment day) £295.00 Non-Member (inc. assessment day) STABILITY BALL with LORNA MALCOLM The Stability Ball has become an integral piece of equipment for most fitness professionals, yet many have not had any formal training.This is a full, one-day training course that will cover the theory and practice of using a Stability Ball within a group fitness or personal training environment. 3 February 2007 19 May 2007 London Leeds 17 November 2007 9.30am-5.30pm Cardiff £85.00 Multitrax Member £95.00 Non-Member (price includes a stability ball and hand pump) To book: 0870 608 0001/[email protected]
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