Winter 2015 edition
Peninsula Co-op has had another
successful year thanks to your support
and patronage.
The Peninsula Co-op membership database has continued to grow
and has now reached over 77,000 members. We are very pleased to
announce that this year we rebated $5.5 million back to our memberowners for their purchases during our Fiscal 2015 year, April 2014
to March 2015. During that time frame, in addition to the rebate,
we contributed over $370,000 to local organizations through our
Community Support Program.
It has been a busy renovation year for us. The Food Centre
renovations and Keating Mall updates were completed under budget
and the sales results are very good. Our South Duncan Gas and
Convenience Centre (at Bench Road and Trans Canada Highway)
re-opened in December 2014 after a total rebuild. Sales results from
this location have far exceeded our expectations in addition having
over 260 new member-owners joining. Our Millstream and North
Duncan (Canada Avenue) Gas and Convenience Centres received a
thorough interior renovation. If you haven’t visited any of these sites
recently, we think you will be impressed.
During the last year, Peninsula Co-op has been providing
Management Services to the Comox Co-op and during that time
the two Co-ops have been discussing merging. On November 1st
the Commentator member-owner newsletter was distributed in the
Times Colonist to announce the proposed merger and to advise our
member-owners of the Special Membership Meeting to be held on
December 1, 2015 at the Saanich Fairgrounds. We are very excited
about this opportunity. If you have any questions regarding the
amalgamation information that was distributed please contact Paul
Hames, Board of Directors President (250-812-8389) or Dave Hoy,
CEO/GM ([email protected]).
From all of us at Peninsula
Co-op, heartfelt wishes to
all of you and your families
for a great holiday season
and the best in 2016.
CUSTOMER
CUSTOMER SURVEY
SURVEY RESULTS
RESULTS
Peninsula Co-op gas and convenience centre customers (member-owners and
non-member-owners) were asked to be part of an on-line survey from January 11th
to 25th. Thank you for participating.
The information was collected and
consolidated by an independent
company and the results were:
• 2,714 valid responses were received.
• 82% of the respondents were
Peninsula Co-op member-owners.
When asked “what is the first word
that comes to mind when you think of
Peninsula Co-op:
• 54% of participants used positive
words such as local, community,
friendly, good service and
membership benefits.
• 45% used neutral terms such as
gas, grocery and car wash.
• only 1% of responders used
negative terms.
Convenient location and competitive
price & value are identified as most
important brand attributes to our
customers.
From a consumer standpoint, Peninsula
Co-op is doing exceptionally well:
• 4.4 out of 5 in location, indicating
they strongly agree Peninsula Co-op
gas centres and convenience stores
are conveniently located for them.
• 4.1 out of 5 in price & value,
indicating they strongly agree
Peninsula Co-op’s prices and value
are competitive.
Performance wise, consumers rate
Peninsula Co-op:
• 4.2 out of 5 in benefit program,
indicating they strongly agree
Peninsula Co-op has the best benefit
programs for loyal customers.
• 3.9 out of 5 in valued as a customer,
indicating they agree they feel valued
at Peninsula Co-op.
• 3.9 out of 5 in community support,
indicating they agree Peninsula
Co-op supports the local community.
Paul Hames, President
Dave Hoy, CEO/GM
Wish List
Slip something into their
stocking this year that they
will love. One size fits all!
•Co-op membership.
Available on-line 24/7 at
www.peninsulaco-op.com
only $27.
•Co-op gift cards. Available
at all Co-op Gas &
Convenience Centres and the
Food Centre.
•Car wash gift certificates
(5 pack). Available at
Peninsula Co-op Car wash
locations.
When does my membership become effective?
Immediately. As soon as you are issued a Co-op member
number you can use it when making purchases at the Co-op
and any participating Save-On Gas location.
When will I get my first rebate and what period does it
cover?
Rebates are paid in December. Your Co-op’s fiscal year runs
from April to March. All purchases made in a fiscal year are
included in your rebate. For example: All purchases made
between April 2014 to March 2015 will be included in your
December 2015 rebate.
What if I forget my number or my receipt has the wrong
membership number on it?
No problem. Each location has access to member numbers
and can look it up for you. You can contact our Customer
Service department at (250) 652-1188, toll free at 1-877-6525752 or email [email protected] to have your
purchase record corrected if the wrong member number was
entered.
Can I cash rebate cheques from December 2014 or prior?
As of October 31, 2015 all prior years’ rebate cheques will
expire. As a result, they cannot be used to pay for purchases
at Peninsula Co-op and Save-On Gas or deposited at the
bank. Please contact our administration office at 250-6525752 and we will gladly replace your expired cheque.
What purchases are included when calculating my
membership rebate?
Your Co-op Food Centre, Co-op Gas and Convenience
Centres, Co-op Home Heating, Co-op Cardlock and
participating Save-On Gas purchases are included when
calculating your rebate.
In 2015 the member-owner rebate for Co-op Food Centre
purchases is 5.0% for the fiscal year. The rebate on petroleum
purchased at Co-op Gas Centre and Home Heating is 3.9% or
4.7 cents per litre.
This year’s rebate is 2.35 cents per litre or the equivalent of
1.95% at participating Save-On Gas locations at: 5295 West
Saanich Road, Victoria; 1111 First Avenue, Ladysmith; 2760
Shawnigan Lake Road, Shawnigan Lake; and 308 Menzies
Street, Victoria.
How will I receive my rebate?
Your rebate will be mailed to you in a cheque. A rebate
cheque of $100 or less can be used to pay for purchases
at any Peninsula Co-op Gas Centre, the Food Centre, Home
Heating or Save-On Gas locations. If your rebate is less than
$5.00 this amount will be added to your membership account.
Is my membership rebate taxable?
Tax is withheld from rebates of more than $100. This
withholding tax is 15% of the amount that is over $100. If your
purchases are for personal use they are not taxable and you
can claim back this amount as pre-paid income tax by using
box 22 of your T4A and including this amount on your 2015
Income Tax Return. T4A’s will be mailed out separately in
early 2016.
If your purchases are for business purposes the amount of your
rebate can be included as part of your income tax calculation.
Why don’t I receive all of my rebate?
Your rebate is in the form of membership shares. The Co-op
Board of Directors reviews the financial position of the Co-op
each year and decides how much of these membership shares
can be paid out to members and how much will need to be
retained to finance operations and ensure on-going success.
This year 62.5% of the rebate will be paid out by cheque in
December. The remaining 37.5% of your rebate is invested
in your share account for a minimum of 6 years and paid out
at that time providing the Co-op’s financial position remains
strong.
Why is the fuel rebate different from the grocery rebate?
The 5% rebate on purchases from the Co-op Food Centre is
consistent with previous years. The percentage rebate on fuel
and home heating purchases in 2015 is 3.9%. The percentage
is reviewed each year and may change as a result of the
Co-op’s financial performance and fluctuating gas prices.
This year the rebate on fuel and home heating purchases is
equivalent to 4.7 cents per litre.
Can a business or community organization become a
Peninsula Co-op member?
Yes. If you would like more information about our services for
commercial customers please call our Commercial Petroleum
Manager at (250) 652-3212 or outside the Greater Victoria
area call toll free at 1-877-333-3933.
Many community organizations become Co-op members
and encourage those involved to make purchases on behalf
of the organization. This has proven a very effective and easy
way to raise money for the community organization.
I have a question about my membership or I need to
change my address. How can I get help?
You can call us at (250) 652-5752 or if you are outside the
Greater Victoria area call us toll free at 1-877-652-5752. Please
send email inquiries to [email protected]. We
will be happy to answer any questions you may have.
The Peninsula Co-op Commentator is published for the member-owners of the co-operative.
Please address comments and questions to:
The Editor - Peninsula Co-op, 2132 Keating X Road, Saanichton, BC V8M 2A6
or marketing @peninsulaco-op.com. Website: www.peninsulaco-op.com