Transport Concession Card for
Asylum Seekers
Information for Applicants
Applying for your card
Complete the Asylum Seeker Application for a Transport Concession Card form to obtain your
Transport Concession Card, issued by the Department for Communities and Social Inclusion
(DCSI).
You must always travel with a valid, approved concession card – the Transport Concession
Card is your proof of entitlement to travel on a concession fare on public transport in South
Australia.
Eligibility criteria
To be eligible for a Transport Concession Card your principal place of residence must be in
South Australia and you must:
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be 17 years of age or older; AND
be receiving case management and/ or support from an organisation contracted by the
Department of Immigration and Border Protection to provide services under the Status
Resolution Support Service (SRSS) program; AND
have or be applying for a Bridging Visa E; OR
be living in the community under residence determination arrangements.
Organisations currently approved to deliver services under the SRSS program in South
Australia are:
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Australian Migrant Resource Centre;
Australian Red Cross; and
Life Without Barriers.
If you receive certain Centrelink payments, such as a Newstart allowance you will need to
complete a general Application for Transport Concession Card form.
Transport Concession Card for Asylum Seekers – Information for applicants | July 2016
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If you hold a Pensioner Concession Card, or any other card approved by the Department of
Planning, Transport and Infrastructure that entitles the holder to transport concessions, you
are not eligible for a Transport Concession Card, but can purchase concession fares when
carrying your Pensioner Concession, or other approved, card.
What you need to do
Step 1:
Complete Section A of the ‘Asylum Seeker Application for a Transport Concession
Card’ form. Read Section B, and sign Section D. You MUST sign the authority and
declaration in Section D;
Step 2:
Take the form to your SRSS provider; and
Step 3:
Ask your SRSS provider to complete Section C.
What your SRSS provider needs to do
Your SRSS provider needs to complete Section C and:
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verify that you meet the eligibility criteria for a Transport Concession Card; and
have an authorised representative complete and sign the Section B declaration.
Your SRSS provider will ensure the application form is complete and either scan a copy of the
completed form and email the form to [email protected], or post the
completed form to:
Concessions
Reply Paid 292
Adelaide SA 5001
No postage stamp is required.
What happens next?
Your application will be processed by DCSI and, if approved, your card will be posted to you
within approximately 10 working days.
How long is the card valid for?
Your Transport Concession Card is valid for one year from the date of issue. After that, if you
still meet the eligibility criteria, you will automatically receive a replacement card by mail.
Transport Concession Card for Asylum Seekers – Information for applicants | July 2016
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Terms and conditions of use
You must carry your Transport Concession Card when travelling on a concession fare and
present it on request.
Your Transport Concession Card can only be used by you and is not transferable to others.
The Transport Concession Card remains the property of DCSI. Lost, stolen or damaged
Transport Concession Cards can only be replaced by contacting DCSI. Originals, if later found,
must be returned to DCSI.
You must advise DCSI as soon as possible if you change your address, to enable DCSI to
reissue your Transport Concession Card.
It is your responsibility to ensure you continue to meet the ongoing eligibility requirements for
your Transport Concession Card and if you cease to be eligible the Transport Concession
Card must be returned to DCSI.
Transport Concession Card for Asylum Seekers – Information for applicants | July 2016
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