Wide Bay Hospital & Health Service September 2015 spital. r’s visit to Bundaberg Ho media during the Ministe the t fron n dso nal Do ndaberg Leanne Dick and Member for Bu Health Minister Cameron Minister delivers good news in person MINISTER for Health Cameron Dick visited Bundaberg Hospital for his first post-budget regional trip to announce funding to employ more nurses throughout the state’s health facilities. Accompanied by the Member for Bundaberg, Leanne Donaldson, Minister Dick took the opportunity to undertake a tour of Bundaberg Hospital and meet the staff. “It was a great opportunity to highlight the achievements of our WBHHS team with the Minister and for him to share the government’s plans for health with our staff.” Up to 4000 new graduates will be offered jobs across Queensland and an additional 400 experienced nurses will be employed as navigators to assist patients under the $212.3 million funding package. “It was fantastic to introduce the Minister to our hardworking and dedicated staff throughout Bundaberg Hospital,” Wide Bay Hospital and Health Service Chief Executive Adrian Pennington said. The tour included the emergency department, family unit, paediatrics ward and PARAS. Later in the day the Minister also visited the new Community Care Units for mental health consumers. Improving health, together Wide Bay Hospital & Health Service e v a W e h T g Ridin HHS B W e th s s ro c a m o fr News Director of paediatrics Judy Williams, Member for Bundaberg Leanne Donaldson, Minister for Health Cameron Dick, nurse unit manager Bundaberg family unit Dohna Myler and clinical director of obstetrics and gynaecology Dr Tom McHattie. $212m to boost state nursing numbers AS part of his visit to Bundaberg Hospital, Minister for Health Cameron Dick announced the commitment the state budget had made to the nursing workforce and patient safety improvements. The additional $212.3 million will provide up to 4000 new graduates across Queensland over the next four years as well as 400 additional experienced nurses to help patients to navigate the health system. “International research shows that nurses have the biggest impact on having the best possible health outcomes for patients,” Mr Dick said. “We are currently determining where the nurse navigators and nurse graduates Improving health, together will be placed around the state. “I am keen to ensure these positions are placed in regions with the greatest need so that this significant investment in rebuilding and expanding our nursing workforce directly improves frontline services. “Bundaberg’s population is increasing slowly but steadily, and I want to hear from nurses in particular about their roles and workloads and how we can address that to get a positive outcome for both the nurses and the people they’re looking after.” Member for Bundaberg Leanne Donaldson said she wanted to make sure the nurses and ambulance officers had a chance to put their views directly Minister for Health Cameron Dick talks to staff. to the Minister. “There are many people who make up our health system, and while some people in it will always have access to decision-makers, I want to make sure that all voices are heard,” she said.. 2 Wide Bay Hospital & Health Service WBHHS News from across the Community care units draw show of support THE Wide Bay Hospital & Health Service’s new community care units were visited by Minister for Health Cameron Dick and the Member for Bundaberg Leanne Donaldson as part of the Minister’s visit to the region. The 20-unit facility, which was completed earlier this year, has provided mental health consumers with independent living while also accessing supported, extended rehabilitation service without travelling for long distances. WBHHS trained nurses, psychiatrists, occupational therapists, social workers and psychologists are onsite and available to help residents with recoveryoriented treatment services Minister Dick and Ms Donaldson took the opportunity to tour the facility and spoke to WBHHS staff about the feedback they have received since it opened earlier this year. Staff shared with the Minister about the pivotal role the CCU provides to consumers by offering them an environment that helps them develop their skills and develop the goals required in their recovery. ABOVE: Minister for Health Cameron Dick talks to staff at the Community Care Units. LEFT: – WBMHAODS Executive director Robyn Bradley, team leader of the Community Care Units Catherine Dingsdag, WBHHS Chief Executive Adrian Pennington, Member for Bundaberg Leanne Donaldson and Minister for Health Cameron Dick. Minister Dick and Ms Donaldson also took a strong interest in the peer support workers that assist residents at the community care units. These peer support workers have a lived experience in recovery from mental illness and provide an invaluable service to the residents. Feedback from residents who have travelled from across the Wide Bay HHS to stay in the CCU has been positive, with some consumers already having achieved their goals and returned to their communities. Improving health, together Australian Workers Union representative Keith Ballin, Minister for Health Cameron Dick, Member for Bundaberg Leanne Donaldson, Grant Poke and WBHHS Chief Executive Adrian Pennington. 3 Wide Bay Hospital & Health Service WBHHS News from across the Staffing before restructure TITLE FTE A/Director North 1 Quality Manager 1 Quality Support Officer 1 PSO 2 PLO Admin Current staffing levels of the Clinical Governance Unit TITLE FTE Director 1 CG Programmes Manager 1 Risk Manager 1 2 Clinical Audit Coordinator 1 2 Facilitator 7 Project Admin 3 months / year Quality / CSCF 0.25 Admin 5 SUB TOTAL 9.25 SUB TOTAL 16 A/Director South 1 Quality Manger 1 Quality Admin 1 PLO 2 Risk Manager 1 PSO 1 PSO Support 2 SUB TOTAL 9 TOTAL 18.25 Clinical Governance Unit performance YEAR MEDIAN DAYS TO CLOSE SAC 1 MEDIAN DAYS TO CLOSE SAC 2 2012 313.8 191.5 2013 264.4 148.2 2014 122.2 91.5 2015 111.4 29.9 Hitting the mark on critical solutions the array of cases that present to them.” THE transparent, thorough and timely investigation of clinical incidents is of the utmost importance to Wide Bay Hospital & Health Service, which is why the former Patient Safety and Quality Management Unit was restructured to create the Clinical Governance Support Unit (CGSU). The success of the restructure has been evident when reviewing the performance of the organisation, as it has consistently improved the length of time it takes to investigate reported incidents, as shown in the table above. “The way the WBHHS investigates clinical incidents is vital to providing a transparent organisation and to ensure we constantly review our procedures so we can improve our workplace practices to ensure best patient outcomes,” Chief Executive Adrian Pennington said. Improving health, together The WBHHS Clinical Governance Support Unit has supported the organisation to achieve these strong results despite no increase in staff, as shown in the staffing tables on this page. “It is important to undertake thorough investigations in a timely manner, as it improves accountability and enables the WBHHS to rapidly implement changes when needed. “Congratulations to the Clinical Governance Support Unit for the work they are doing and the professionalism they continue to display as they support line managers to investigate and review CGSU Executive Director Dr Pieter Pike said it was not the number of staff in a work unit that made a difference to patient outcomes, but the way in which resources were used. “The redesign of the Clinical Governance Support Unit now enables the organisation to act in a holistic way to improve patient outcomes,” Dr Pike said. The decrease in the time it takes to appropriately review clinical incidents is but one measure of the continually improving clinical governance framework now embedded in the WBHHS. 4 Wide Bay Hospital & Health Service WBHHS News from across the Cook-up thanks for top effort STAFF at Hervey Bay Hospital were treated to a special barbecue in recognition of the great work done during the Legionnaire’s contamination in the hospital. Plenty turned out to enjoy a sizzling steak and salad, and a cold soft drink. nestorest Vivian Brongeest cooks up a storm for the hungry troops. LEFT: WBHHS Chief Operating Officer Debbie Carroll and Chief Executive Adrian Pennington at the Hervey Bay barbecue. Catherine Dries, Raewyn Welson and Nikki Brown enjoy the thank-you barbecue. Improving health, together Hervey Bay ED Nurse Unit Manager Troy Fisher was one of many who popped out for a bite. 5 Wide Bay Hospital & Health Service WBHHS News from across the Nursing grad shows she’s up to the challenge POST graduate nurses are in our rural facilities this year and making the most of the opportunity to gain a wide range of experiences in not only the assessment and care, but also the transfer of complex and critically unwell patients. Recently, Post Graduate nurse Tayla Rolfe, who is based at Gayndah, did an amazing job in caring for a child requiring transfer to the Lady Cilento Hospital in Brisbane. Bundaberg Hospital paediatrician Dr Matt Wakeley provides a local option in Monto. Healthy move for Monto kids MONTO children are receiving a new level of healthcare, with the Wide Bay Hospital & Health Service offering a new paediatric outreach clinic at Monto Hospital. The paediatric outreach clinic will be operated by Bundaberg Hospital paediatrician Dr Matt Wakeley and provide a local option to Monto families. “This outreach clinic will provide local paediatric care to children from the Monto area, reducing the need to travel to Bundaberg for appointments,” WBHHS Chief Executive Adrian Pennington said. “All GP referrals to a paediatrician from the Monto area will be considered for this local clinic while current paediatric patients at Bundaberg Hospital can request to be seen by Dr Wakeley at the outreach clinic instead. “The outreach clinic is planned to take place four times a year, with the potential for these patients to use Telehealth at Improving health, together Monto for follow-up appointments instead of travelling into Bundaberg. “Providing this clinic is a great outcome for the Monto community, as it will help many families who would have otherwise needed to travel to Bundaberg for appointments.” After caring for the patient, Tayla provided handover to the medical team of Rescue 500. Rescue 500 is based in Brisbane, has a full ICU set-up and is manned by a pilot, co-pilot, crewman, intensive care paramedic and doctor, which is a daunting audience for a new nurse! Dr Wakeley is looking forward to working at Monto and providing paediatric care to local families. “Having the clinic in Monto will improve access to paediatric services for Monto families and I am excited about providing care in a local setting to these children,” Dr Wakeley said. “Being close to home and saving the burden of travel creates less stress for the children and their families who need to attend paediatric appointments.” During future visits to Monto Hospital, Dr Wakeley is also hoping to provide educational sessions on children’s health issues to local staff. Peace of Gayndah STAFF at Gayndah Hospital enjoy a wonderful view and pleasant hospital grounds, which Hannah Bellwoood (QCP reliever) and John Varghese (UQ Medical Student) experienced when they sat down with Dr Donald Howarth (Locum) for an education session recently. 6 Wide Bay Hospital & Health Service WBHHS News from across the 2015 Winnie May Scholarship winners Antoinette Hollett and Zaina Glynn. Scholarships serve up higher hopes TWO Bundaberg nurses have each been awarded a nursing scholarship to undertake advanced training which will lead to higher nursing qualifications and ultimately help improve the wellbeing of local patients. The Winnie May Scholarship is coordinated by the Bundaberg Health Services Foundation, in honour of nurse Winnie May who devoted her life to nursing. Ms May was the niece of Dr Thomas May, who was the founding father of Bundaberg Hospital from 1879. The scholarship is funded by Dr May’s descendents and since it began in 2004 more than $80,000 has been given to provide nurse education for staff at Bundaberg Hospital. Foundation acting chair Mr Jim Mullett said that patients would be the ultimate scholarship ‘winners’ when the studies were completed and implemented to Improving health, together further improve patient care. Antoinette Hollett will receive $6000 for her studies in the Graduate Certificate in Diabetes. Ms Hollett said she was motivated to become a diabetes educator after seeing a young patient on the paediatric ward gain the skills and ‘My own experiences have intensified my desire to improve my knowledge ’ knowledge he needed to self-manage his diabetes by another educator. “My own experiences have intensified my desire to improve my knowledge in the area of diabetes so that I can help people with this complex disease better manage their health,’’ she said. Zaina Glynn, a registered nurse on the medical clinical decisions unit, will receive $2900 for her Graduate Certificate in Leadership and Management. “I believe that nurses should endeavour to improve through continuing professional development to be able to deliver the best possible care to clients,’’ Ms Glynn said. The scholarships are open to all permanent nursing staff at Bundaberg Hospital who will complete their appropriate studies within two years. “The scholarships also are important as they allow nurses to pursue a higher level of education without the financial burden associated with ongoing tertiary studies,” Mr Mullett said. 7 Wide Bay Hospital & Health Service WBHHS News from across the Devoted Fay steps down from role ONE of the most familiar faces around Bundaberg Hospital is the much-loved Fay Hayes. After 25 years, Fay has retired from her role as a devoted and committed volunteer. Colleagues farewell Allan Lawrie at a morning tea in Bundaberg Hospital. Allan signs off on long career THE Wide Bay Hospital & Health Service recently farewelled the much respected Allan Lawrie after a distinguished career at Bundaberg Hospital. Allan has supported staff of Bundaberg Hospital and the former Bundaberg Hospital Board followed by transitions and iterations of Wide Bay Regional Health Authority, Bundaberg District Health Service, Sunshine Coast-Wide Bay Health Service District, Wide Bay Health Service District and, more recently, Wide Bay Hospital & Health Service for more than 32 years. Allan commenced in Payroll/Accounts Payable in December 1982, when Data Saab was the most advanced office machine and Kalamazoo was the current contemporary payroll tool - the Data Saab was so large it had an office of its own. As the health service evolved and grew, Allan took responsibility for Accounts Payable, managing this service and other finance functions for 17 years until the statewide implementation of the clinical costing system Transition II. On his retirement, Allan was one of a handful of staff across the state who remained since implementation Improving health, together of this complex system. The staged implementation of ABF principles gave Allan a welcome opportunity to get out from behind the computer screen and to talk with clinicians about service delivery, ensuring we were modelling and costing activities of the HHS. Allan has seen the health service cycle turn; he fondly recalls driving out to the Board Chair’s home – the local magistrate – to get cheques signed, and here we are again, since 2014, back to hospital and health boards. All of the Bundaberg Hospital team will miss Fay as she was a highly valued member of the team at the facility. Fay was recognised at a morning tea where WBHHS chief operating officer Debbie Carroll presented her with a plaque commemorating her service at the hospital. Fay was joined at the celebration by her son and daughter-in-law. She paid tribute to the dedicated nurses she had worked alongside during her time at the hospital. He was always supportive and protective of his team, taking joy in watching the families of his staff grow and prosper in their own lives. He will be missed by Lindy, Karen and other HHS staff. Allan retired on July 5, enjoying a celebratory dinner with a core group of colleagues at White China and a morning tea in the department. Along with his wife, Mandy, who has also worked at Bundaberg Hospital since 2000 as a registered nurse, in quality roles in mental health and at HHS level and most recently in clinical governance unit, Allan is now looking forward to some travel and quality time with his grandchildren. We wish them both well. Fay Hayes will be missed by staff at Bundaberg Hospital, where she volunteered for 25 years. 8 Wide Bay Hospital & Health Service WBHHS News from across the 20 years, 100,000 screens - time to party BREASTSCREEN Bundaberg celebrated 20 years of service to the local community with current and former staff attending birthday celebrations at the clinic. A total of 100,124 women have been screened at the Bundaberg clinic since it opened its doors 20 years ago, with another 46,619 women screened by the mobile service and 45,748 women screened at the Hervey Bay service. Manager of BreastScreen Qld – Wide Bay Dianne Dingle thanked the many dedicated staff who had contributed to 20 years of service at the site. “There has been a great team of clinicians and support staff who have been dedicated and professional in operating the BreastScreen Bundaberg clinic for the past 20 years,” Ms Dingle said. “It is fantastic to celebrate their contribution to the lives of more than 100,000 who have used the BreastScreen service. “BreastScreen is so important to the treatment of breast cancer as discovering it early thanks to screening improves the chances of survival. Wide Bay BreastScreen manager Dianne Dingle, Liz Nelson who has served 20 years at the clinic, and WBHHS Cancer Care operations director Raymond Johnson. “The work of the BreastScreen staff at the Wide Bay service has saved countless lives and they should be proud of the work that they have done and will continue to do.” Coinciding with the birthday was news on the latest financial year figures for screenings across Queensland. “For the 2014/15 year, the Wide Bay service has met its target of 13,600 screenings,” Ms Dingle said. “Only four of the 11 services met the targets, so I would like to thank our staff, the Wide Bay Hospital & Health Service, media outlets, community groups and local businesses who have assisted with promoting our BreastScreen service locally. “This financial year we are setting an even higher aim of 13,700 screenings, which will enable even more women to undertake this important life-saving health check.” Diabetes team put alarming health statistics on display THE risk of diabetes is a growing health concern across the nation, with 280 Australians developing diabetes everyday - and the problem is particularly worrying in the Wide Bay. The Wide Bay has the fifth-highest rate of Type 2 diabetes in Australia per head of population, which has a huge impact on the health system. “Diabetes complications is the number one diagnosis for avoidable hospital admissions in the Wide Bay,” WBHHS diabetes service registered nurse Antoinette Hollett said. To find out what you can do to lessen your risk of diabetes visit www.diabetesaustralia.com.au Improving health, together Bundaberg Hospital diabetes education team members Marie MacDougall, Antoinette Hollett and Tracey Devine. 9 Wide Bay Hospital & Health Service WBHHS News from across the Some of the members of staff who took part in the Cane2Coral. We step up for Cane2Coral THE Wide Bay Hospital & Health Service supported the Cane2Coral this year, which saw a large number of staff take part in the annual fun run. all the staff who participated in the Cane2Coral, as well as those who took up the fitness program and/or gym membership. With a range of distances from 4km to half marathons (21.1km), there were options for staff with various levels of fitness and ability. One such staff member was Alyson Lucas, who took part in the Battle the Boss over the eight-week program at Breathe Hervey Bay and dropped 12% of her starting body weight. As part of the support, WBHHS staff had the opportunity to take part in a fitness program locally and access partner gyms over a short term, with discounted corporate membership on offer in future months. The WBHHS would like to congratulate WBHHS staff members hit the finishing the line. Improving health, together Recently WBHHS staff also participated in the Bundaberg Relay for Life. In upcoming months you may see our colourful marquee at other community events, so be sure to drop by and say hello! WBHHS Chief Executive Adrian Pennington, Chris Illett and Jessica Atkins finish the Cane2Coral. John Gamlin and John Lavarick were among the WBHHS staff members who ran the half marathon. 10 Wide Bay Hospital & Health Service HHS B W e th m o fr s rt o p re Red hot Chief Operating Officer’s report It is hard to think it is the end of 14/15 financial year and there is much to be proud of,as there have been significant achievements by so many teams. Some of the highlights include. Planning • Produced and launched the Cancer Care Strategic plan which was presented at the CIRCS forum in Rockhampton on August 10. Clinical activity • Zero elective surgery long waits for six months • WBHHS was the best performing HHS for outpatients and HB/MH achieved zero long waits at the end of June • Reduced waiting times pathway (from GP referral to treatment), with majority of patients being treated within six months • Delivered a 6% increase in patient activity • Increased Telehealth activity • Continued to perform well in meeting the NEAT targets at Bundaberg and Maryborough Hospitals • Dental waiting times reduced • Increased supportive therapies services provided at Maryborough Hospital • Received additional funding for new clinical equipment, eg purchasing • Ultrasound equipment • Ophthalmology service commenced locally and is ongoing • Enhanced Allied Health support for the rural facilities. Capital works • Refurbished Ward 2 at Maryborough hospital, including six palliative care beds • Commissioned the new oral health Improving health, together our team. DEBBIE CARROLL Chief Operating Officer and cancer care buildings. I must commend the teams, as it was a mighty effort by many to coordinate the moves. I would also like to congratulate the Hervey Bay Medical Imaging Department and Emergency Department for their efforts in planning and coordinating the CT change over. This was extremely well managed and the ED senior staff certainly went the extra yards to provide after-hours support, so thank you as the changeover process went smoothly with the new machine now up and running. ‘There is much to be proud of, as there have been significant achievements by so many teams’ I acknowledge there has been turnover of senior medical staff in Bundaberg, however recruitment efforts are progressing well, with a number of key positions filled. Director DEM – Bundaberg We welcome Dr Terrence George who commences on September 28. Dr George has extensive ED clinical, leadership and management experience as has held the ED Director position at Nambour for a number of years, so he is very familiar with the Queensland system and processes. Dr George is well known and well respected, and he will be a great asset to Rural DON We welcome Nikki Goodwin, who will be commencing on October 6. Nikki has close to 37 years experience and also comes from the Sunshine Coast HHS. Since graduating as a registered nurse, Nikki has worked in a variety of areas in community, rural and acute hospital settings. Nikki is passionate about rural services and brings a wealth of leadership experience. HHS SOPD Service Coordinator We welcome Simone Grodeland, who commenced on August 17. Simone has worked in senior administration roles internationally and within the private sector (Queensland) and brings a wealth of experience and diverse background. Staff Specialist Physician – Bundaberg We welcome Dr Kyaw Sanhla, who commenced on August 3. Dr Sanhla a very experienced physician and has worked throughout Queensland, including in Mackay and Townsville. He has also recently undertaken a locum contract in Bundaberg and was held in high regard by the multi-disciplinary team, so we are pleased to have him on board in a permanent position. Gastroenterologist - Hervey Bay /Maryborough Dr Toni Hampe will join us on September 14 and was recruited recently as an additional position approved to establish a sustainable endoscopy service. I would like to thank each of you for the contribution you make to our hospital and health service. 11 Wide Bay Hospital & Health Service HHS B W e th m o fr s rt o p re Red hot Education & Training Nursing & Midwifery DARIAN WARD Director Education & Training RAY JOHNSON Director Cancer Care Service THE Practical Obstetric Multi-Professional Training (PROMPT) workshops have been facilitated in the Wide Bay since May 2014. Prior to this the Maternity Crisis Response Management (MaCRM) workshops were offered locally. SACRED Cows - they are things that no one who does them can explain the rationale for, other than justifying it with these six words, their mantra: “We’ve always done it this way.” PROMPT facilitates learning with short information sessions, skill stations and scenarios. The workshops target groups of professionals who may be involved with an obstetric emergency and include but are not limited to midwives, medical officers from the Obstetric and Gynaecology team, medical officers from the anaesthetic team and students in medicine and midwifery. At a recent workshop in Hervey Bay, the use of mannequins and simulated patients in the scenarios helped achieve the learning outcomes. This picture (left) shows Dr Ali Jones on airway management, Dr Catherine MacDonald overseeing the obstetric intervention, with midwives Liz Dale, Maree McCredie and Ansie van Teijlingen assisting with cares. Midwife Gail Barber is supporting the woman’s partner. This picture shows Hannah Redman (Medical Student) as the simulated patient with Hardy Jennings (Medical Student) as the simulated support person. I was reminded this week of how difficult it can be to challenge our “sacred cows” in nursing. These are ideas or practices we have held or done for so long that they often go unquestioned. Historically, nurses’ decisions about patient care have been based on tradition, communication with other nurses, knowledge gained in nursing school, or preferences of medical providers. These traditional practices, or Sacred Cows, may not contribute to quality care and can be very costly and time consuming. Best practices in patient care occur when nurses continually ask questions about interventions, evaluate the evidence to support or refute traditional practices, implement best evidence and evaluate outcomes. As nurses question current practice, they can begin to recognise relationships between scientific evidence, best practice recommendations, clinical decision-making and patient outcomes. Categories of Sacred Cows Cash Cow The most expensive but cost-ineffective traditional practice being performed without supporting evidence Mad Cow The craziest, most bizarre, outlandish, weird, and ridiculous traditional practice being performed without evidence I Never Saw a Purple Cow No one has ever read any evidence that supports this traditional practice or can explain why it is being done ’Til the Cow Comes Home A traditional practice of unknown origin being performed for the greatest number of years without supporting evidence Don’t Have a Cow Everyone would be upset to give up this traditional practice, even though there is no evidence for doing it Put the Cow out to Pasture Everyone is aware there is no benefits to this practice and would like to get rid of it Dr Catherine MacDonald is again overseeing the obstetric intervention with midwife Ann Louise Huth and Nursing Director Heather Dickfos assisting with cares. Some traditions remain today that we all enjoy, like always making a bed with the opening of the pillow case facing away from the door because that’s how Florence Nightingale did it in the Crimean War when they had to nurse soldiers in tents; facing the pillows away from the door meant that they didn’t get filled with sand blowing through the tent. I haven’t seen any horses galloping past our wards of late… If you have any questions or would like any information on this workshop please contact Education Training and Research on [email protected] As a profession, we need a new mantra - ‘why do we do it this way?’ Cows are better suited to pastures than nursing practice. How many “Sacred Cows” are in your pasture? Improving health, together 12
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