NOVEMBER 2016
Highlights
Mission: Provide excellent health care by promoting wellness and healing through trusting relationships.
Vision: To be the regional center of excellence in health and wellness.
Good Samaritan Working Toward A Level II
Perinatal Hospital Designation
Good Samaritan’s Women and Infants Center is working to become designated as a Level II Perinatal Hospital.
Due to Indiana’s high infant mortality rate of 7.1 per 1,000 births, which is above the national rate of 6.3, the Indiana
State Department of Health has put a focus on standardizing perinatal levels of care. This standardization includes
four levels of care, with level I being basic care to pregnant women and infants, up to level IV being capable of
caring for the most complex and critically ill pregnant women and infants.
Good Samaritan’s Women and Infants Center’s level II means that care can be provided to high-risk pregnant
women, both admitted and transferred to Good Samaritan from a lower level of care facility. It also means that
Good Samaritan can deliver and provide specialized care to infants who weigh more than 1,500 grams and are
born at 32 weeks gestation and above.
For the community, this will allow family to receive the appropriate care, keeping families together for a better
support system. “Most of the surrounding hospitals are a level I, and as a Level II Perinatal Hospital we are able
to keep more babies in our facility,” stated Margaret Suozzi, Director of Women and Infants at Good Samaritan.
“The infants that are more sick and need critical care, will be sent to a Level III or IV hospital, but once they are
stable, they can come back home to Good Samaritan. Studies show that when a baby is able to stay close to home
around family and support, their outcomes are much better.”
During a recent survey and gap analysis by the State Department of Health, Good Samaritan was complimented
for going above and beyond the maternal and
neonatal standards that would qualify the unit as a
level II. The designation of these new standardized
levels will not take effect until sometime in 2017.
“The results of the recent survey and the news that
we are on track to be designated as a perinatal
level II represents the highest quality of care and
expertise shown by our Women and Infants Center
employees,” added Rob McLin, President and CEO
of Good Samaritan. “Our physicians and nurses are
constantly working toward better health practices,
and their ability to work alongside the patient and
their family is a huge benefit to the communities we
serve.”
Good Samaritan is one of 27 hospitals in the state
of Indiana that would be designated as a level II.
520 South Seventh Street | Vincennes, Indiana 47591 | 812.885.3193 | gshvin.org
This Past Year in Shining Stars
November 2015
Cammy Chance
December 2015
Theresa Hutchison
January 2016
Doug Hamilton
May 2016
Donna Stoops
June 2016
Debbie Swain
July 2016
Mary Pargin
February 2016
Charles Afghani
August 2016
Penny Culp
March 2016
Ashley Blubaum
April 2016
Joyce Stoelting
September 2016
Emily Montgomery
October 2016
Melinda Carie
November’s Shining Star is Laura Grove
The November Shining Star, Laura Grove, continuously goes the distance for patients. Laura
was nominated twice for her kindness and compassion towards everyone she meets. The first
nomination describes how a patient had been recently discharged from the hospital and needed
more bandages. Harmon’s did not have any in stock, so the patient returned to the Health
Pavilion. Unfortunately, the patient arrived on EPIC live day one! Rather than make the patient
wait on ordering bandages through EPIC, Laura paid for some bandages herself as a donation
to the patient. She helped to make sure the patient got what they needed without further delay or
frustration. Laura always considers the needs of the patient first.
In another nomination, Laura was praised for always being a kind and caring person. The
many things she does for others are so standard for her character, most of the time they go
uncelebrated. One day on her way to work, she saw a dog that had been hit by a vehicle on
Willow Street. She pulled over, got a blanket from her car and comforted the dog to keep it from
being in an accident again. Thanks to Laura’s kindness, the dog survived.
Laura (fourth from left) is congratulated for
being the November Shining Star by Rob
McLin; Angie Bottoms, Revenue Cycle Director;
Thom Cook, Chief Financial Officer; and fellow
Patient Access staff.
Click HERE to see the presentation of
Laura’s award.
October DAISY Winner is Danielle Deisher
Contents
4 Dental Insurance
Service Excellence
5 Antibiotics Week
Wellness Salute
6 New Hires
Giving Tree
7 Anniversaries
Light Up a Life
October Daisy Winner, Danielle Deisher, RN, was nominated
by a fellow ER co-worker for being a role model every day. After
receiving a call that a pediatric code would be entering the ER,
Danielle immediately went into a room and started preparing for
the patient to arrive, not even knowing if it would be her patient.
She developed a good rapport with the patient’s family and was a
comfort to the mother. This situation was emotionally overwhelming
for all involved. While the family was emotional and worried, Danielle
remained professional and compassionate throughout the process.
This is not the first time Danielle has went above and beyond for
her patients. She continuously strives to help her co-workers and
provides the best care to her patients.
8 American Diabetes Month
Page 2 | A Monthly Publication For and About Good Samaritan
Danielle (center) is congratulated for
being the October Daisy Winner by Vicki
Potts, Director of Acute Care; Penny Culp,
ER Nurse Manager; Karen Haak, Chief
Nursing Officer; and fellow ER staff.
Click HERE to see the presentation of
Danielle’s award.
World Class
Goal - 91
Press Ganey 2016 Third Quarter Results
100
80
77
60
Green Light
Goal - 80
63
52
49
40
36
28
20
0
Inpatient
Outpatient
Inpatient
Ambulatory
Outpatient
Emergency
Ambulatory
Emergency
LaSalle
Medical Practice
LaSalle
Medical Practice
HCAHPS 2016 Third Quarter Results
100
Mal
World Class
Goal - 91
99
80
68
60
40
55
44
38
20
0
40
33
40
32
21
Cleanliness
Quietness Environment
Rate 0-10
Recommend
Communication
Response
Communication
Pain
Communication
Discharge
Care
Rate
0-10
Recommend
Communication
Hospital
Response
with Nurses
of
Communication
Hospital
Staff with
PainDoctors
Communication
Management
about
Discharge
Medicines
Information
Care
Cleanliness
Transitions
of
Quietness
Hospital Environment
of Hospital
Hospital
with Nurses
of Hospital
Staff
with Doctors
about Medicine
Information
Transitions
of Hospital
Environment
of Hospital
Environment
World Class
Goal - 91
CGCAHPS 2016 Third Quarter Results
100
80
33
Green Light
Goal - 80
78
77
Green Light
Goal - 80
66
60
56
47
40
38
35
20
0
Rate Provider
See Provider
Rate 0-10
0-10 Provider
Within 1515
Minutes
Recommend
See Within
Minutes Rate 0-10
Access to Care
Access to Care
Test Results
Physician
Office Staff
QualityOffie
Quality
Test Results
PhysicianCommunication
Communication
Quality
Staff
Quality
Scale
≥ 91 (World Class - Stretch Goal)
50-79
80-90 (Green Light Status Goal)
≤49
November 2016 | Page 3
For Your Benefit
New Dental Insurance Provider - HRI
Effective January 1, Good Samaritan’s dental plan will be administered by Health Resources Inc. (HRI).
HRI is headquartered in Evansville, Indiana and has been a preferred dental provider in our region for
more than 25 years. HRI offers one of the largest dental networks in our area, which provides more
opportunities for our members to benefit from savings.
Dental Health Options by Health Resources Inc. (HRI) works very hard to make sure you have
access to a large network of dentists that are convenient to you. Network dentists sign
agreements to charge HRI patients only a specific amount per dental procedure, referred to
as a Maximum Allowable Charge. These dentists provide the same excellent service at a
discounted fee, resulting in savings for you and your family.
So, if you want to save money on dental services, you can. Simply visit an in-network
dental provider. Remember, choice is always your prerogative as your Plan offers In and
Out of Network Plan coverage. However, your out-of-pocket costs will almost always be less
and you will not be balanced billed if you choose a dentist that participates in the network.
Visit the Find a Dentist link on InsuringSmiles.com to review a listing of network dentists in your area. A complete listing
of all network dentists, (general dentists and specialists) will appear. If your dentist does not participate, we would be happy to
contact him/her. Call our Member Services at 1.800.727.1444 to Refer your Dentist.
In-network vs. Out-of-network Savings Comparison
Example of Crown (porcelain fused to noble metal)
Plan with 50% coinsurance
Dentist billed charge of $1,290
Dentist Billed Charge
Network Maximum Allowable
Plan Coinsurance
Insurance Pays
Member Pays
Network Savings
In-Network
Out-of-Network
$1,290
$800
50%
$400
$400
$490
$1,290
$800
50%
$400
$890
NONE
Member saves $490 by visiting an in-network provider!
Open Enrollment
November 1 - 18
Open Enrollment is your one-time a year opportunity to make benefit changes without a Qualifying Event. More information and forms
will be available on the Human Resources intranet page beginning November 1. Mark your calendars now!
Service Excellence
Earlier in 2016, employees participated in the Culture of Safety Survey. The theme was March Madness and employees were encouraged to
participate by competing against the opposing teams. Team IRL were the highest performers with greater than 80 percent participation! The
team was comprised of staff from Inpatient Rehab, Laboratory, Human Resources, and Medical Education. Their participation was celebrated
with a pizza party in Hill Auditorium on August 23. The final/grand prize will be a drawing for a $50 Visa gift card.
While we tried to make participation in the survey a pleasant experience, we also realize that safety is not that simple. Patient Safety is critical
to the success of this organization, which is the driving force behind administering the survey. As an organization, it is imperative that we know
how our employees perceive patient safety, which directly impacts the patient’s perception as well. Results of the survey were received and
an in depth review was completed by Senior Leadership and Department Directors. As a result, teams have been formed to address those
areas demonstrating opportunities for improvement. If you have been identified as a participant on one of these teams, please view this as an
opportunity to enhance the culture of safety in the organization and the care received by our patients. Your voice/input is critical in making this
organization one where we as employees are confident to send our friends and loved ones for care. Patient Safety isn’t merely a term . . . it is a
culture without which we can never be true Good Samaritans as our name promotes.
Page 4 | A Monthly Publication For and About Good Samaritan
Patient Comments
“Everyone is always nice and happy to help.”
“We have the very best ER in our area. VERY
BEST.”
–Medical Practice
“Outstanding. Please pass on my thank you for a job
well done.”
–Emergency
“Staff was excellent! Very professional, yet friendly.”
–Inpatient
–Outpatient
Pharmacy
Get Smart About Antibiotics Week
Get Smart About Antibiotics Week is an annual one-week observance to raise awareness of the threat of
antibiotic resistance and the importance of appropriate antibiotic prescribing and use. The Good Samaritan
Antimicrobial Stewardship (AMS) Team was formed in 2012 and comprises members of Pharmacy, Infection
Prevention, Lab, and Physician Network when available. The AMS team reviews stewardship guidelines,
antibiotic resistance issues, and laboratory testing related to antibiotic susceptibility, and works to apply
national recommendations to practice at Good Samaritan. Pharmacists are a driving force behind the
antimicrobial stewardship program and employ several strategies including culture and susceptibility review,
automatic intravenous to oral conversion of antibiotics, and prospective audit and review. The prospective
audit and review process targets patients on certain broad spectrum antibiotics and involves a review of
the chart, specifically looking at culture data along with the type and severity of infection. The pharmacist
will evaluate the antibiotic regimen and make a recommendation to the prescriber if a different antibiotic may be a more
appropriate selection for a given patient. Data is presented to the Infection Control Committee on acceptance rates of the
pharmacists recommendations by prescribers, volume of target antibiotic used and antibiotic purchases.
To learn more about Get Smart About Antibiotics Week, click here.
Wellness Salute
What healthy/lifestyle-related
change(s) have you made? In an
effort to keep from feeling deprived, I
eat smaller portions of foods that I
really enjoy. I incorporate more fruits
and veggies into my diet. I also have
been walking for an hour at 4:30
a.m. This gives me a jump start and
improves my outlook on the day.
Lena Brian
How did you make the change/
what have you been doing?
Determination and an entirely new
mindset was the first step for me. I knew I had to find a program
to guide me and keep me accountable. Therefore, I chose Weight
Watchers. By following the Points Plus program, I eat what I want
and track my points throughout the day. Even though I “fall off the
wagon” for a meal or a day, I am determined that at the next meal I
will be on track.
Hospice Nurse
What motivated you to make the change? A friend convinced me
to just try it.
What motivated you to make the change? My biggest motivator
was the way I felt. While completing my BSN, I gained 40 pounds.
This was the heaviest I have ever weighed and I was noticing
difficulty climbing stairs and performing daily household chores. I
became concerned of the long-term effects I was having on my body.
So I made a deal with myself that after completing my BSN I was
going to join Weight Watchers for ME!
Tips for success / staying motivated? After losing 60.2 pounds,
my biggest motivator is how much better I feel. Although I still have
46.8 pounds to go, I still have that inner determination that drives me.
How have you incorporated this into your life? I have set aside
Wednesday evening for my Weight Watcher meeting and rarely
miss a weigh-in or a meeting. Also, my family is willing to help me by
eating at restaurants that allow me to stay on track.
How has it made you feel? WONDERFUL!!!
Anything else you would like to add? It can be challenging at times
but has been worth it!
November 2016 | Page 5
September New Hires
Engineering
• Jacob Beaman - Boiler Room Mechanic
Environmental Services
• Danielle Hatten - Environmental Services Assistant
• Kody Horton - Environmental Services Assistant
Laboratory
• Rebecca Hallett - Laboratory Assistant
• Heather Qualkenbush - Laboratory Assistant
Nursing Services
ICU
• Kyndal Medsker - Staff Nurse
Rehab Unit
• Madison Barker - Staff Nurse
Perioperative Services
• Samantha Arnold - Staff Nurse
• Jill Hedinger - Surgical Technologist
Pharmacy
• Kyle Molter - Pharmacy Technician
Physician Services
• Ashley Becher - Operations Manager
• Tasha Bogard - Physician Practice Nurse
• Tayllor Hall - Medical Assistant
• Kay Riley - Medical Assistant
• Amy Schnelle - Receptionist
Pre-Certification & Scheduling
• Tracy Ellerman - Diagnostic Scheduler
Radiology
• Aaron Palacios - Radiologic Tech
Respiratory
• Mariah Houston - Respiratory Therapy Assistant
Samaritan Center
• Stacy Webber - Psychiatric Social Worker I
Promotions
Cheryl Bahr – Health Information – Interim Director – TO – Health
Information – Director
Nicole Uhlmann – Samaritan Center – Psychiatric Social Worker II
– TO – Samaritan Center – Chemical Dependency Supervisor
Cathi Carie – Medical Home/Primary Care – Receptionist – TO –
Washington Primary Care Clinic – Medical Scribe
Erin Watjen – Decision Support – Financial Analyst – TO –
Decision Support – Decision Support Manager
Diedra Firestone – Medical/Pediatrics – Multi-Skilled Worker – TO
– Medical/Pediatrics – Staff Nurse
Clayton West – Environmental Services – Environmental Services
Attendant – TO – Emergency Services – Emergency Services
Tech
Debra Hardwick – Integrated Health – Patient Care Coordinator –
TO – Community Health – Community Health Coordinator
Brian Moyer – Samaritan Center – Peer Recovery Specialist – TO
– Samaritan Center – Community Resource Specialist
Paige Shanes – Emergency Services – Staff Nurse – TO –
Emergency Services – Shift Coordinator
Cassandra Whittington – ICU – Staff Nurse – TO – ICU – Charge
Nurse
Heather Willard – Samaritan Center – Resident Assistant – TO –
Samaritan Center – Resident Assistant Coordinator
Tristan Stoelb – Information Systems – Systems Analyst – TO –
Information Systems – Information Systems Security Officer
Giving Tree
Attention Santas! It is time to help local children in need. The Giving Tree
program helps to brighten the lives of less fortunate elementary-aged
children in Knox County schools. Stop by the Marketing Department on the
5th floor of the Health Pavilion in room SA532 to visit the Giving Tree.
Dates to Visit Giving Tree
Wednesday, November 2
Thursday, November 3
Friday, November 4
7 a.m. to 5 p.m.
All gifts need to be returned to Marketing by Friday, December 2. If you are unable to visit the Giving Tree between November 2-4,
please call extension 3336 and a child will be assigned to you.
Page 6 | A Monthly Publication For and About Good Samaritan
November Anniversaries
Marcella Arango................ 1
Morgan Bohnert................ 1
Adam Charkosky............... 1
Melinda Cornelius............. 1
Devin Danels..................... 1
Eden Daugherty................ 1
Amanda Edmonson........... 1
Erica Evans....................... 1
Megan Halterman.............. 1
Kathy Hartsell.................... 1
Cole Johnson.................... 1
Ali McCrary........................ 1
Deanna Morrison............... 1
Kaili Phillips....................... 1
Miranda Piper.................... 1
Mary Rainey...................... 1
Nadia Ramirez................... 1
Sharon Ramos.................. 1
Emilee Rich....................... 1
Lauryn Schnarr................. 1
Emily Shoulders................ 1
Justin Smith....................... 1
Jessica Ulrich.................... 1
Lindsey Vanschoyck.......... 1
Rachael Weger.................. 1
Erik Bare............................ 2
Kelsey Cummins............... 2
Marcia Flick....................... 2
Fetiya Monroe................... 2
Beth Nord-Kirsch............... 2
Stephanie Ruppel.............. 2
Nicole Uhlmann................. 2
Nicole Coomer.................. 3
LIGHTLife
UP A
Karen Deboer.................... 3
Karen Harper..................... 3
Amber Ivers....................... 3
Melissa Knepp................... 3
Heather Matuszak............. 3
Denise Monan................... 3
Candace Nease................ 3
Pamela Skaggs................. 3
Megan Smith..................... 3
Miriam Sonderborg........... 3
Barbara Spencer............... 3
Rebecca Albright............... 4
Chelsea Earley.................. 4
Donald Gatwood............... 4
Dale Jennings.................... 4
Vanessa Lowe................... 4
Amber Miller...................... 4
Casey Smith...................... 4
Sierra Fuller..................... 5
Jayla Rinsch.................... 5
Amy Summers................. 5
Stacy Wilson.................... 5
Amber Yagle.................... 5
Carole Albrecht................. 6
Jeanette Evans.................. 6
Mark Greenlee.................. 6
Cinda Greentree................ 6
Leanne Darling.................. 7
Diana Fisher...................... 7
Jill Johnson........................ 7
Shirley Brasseur................ 8
Camilla Chance................. 8
Christine Day..................... 8
Ronald Gehlken................. 8
Glenna Chase................... 9
Sarah Schatz..................... 9
Tylee Stangle..................... 9
Mellissa Taylor................... 9
Rich Tolson........................ 9
Dodie Halter................... 10
Susan Johnson............. 10
Melissa Ewer....................11
Emily Granby....................11
Linda Greene....................11
Vonetta Vories..................11
Nicolas Bowling............... 12
Anna Cardinal.................. 12
Maria Donna Banzon...... 13
Aron Underwood............. 13
Darren Hackney.............. 14
Steven Kaufman.............. 14
Theresa Birkofer........... 15
Desiree Haskins............ 15
Kerri Dudasko.................. 16
Leanna McCoy................ 16
Michaele McDonald........ 16
Sarah McGregor.............. 16
Vicki Potts....................... 16
Jeanine Stewart.............. 16
Tammy Tweedy............... 16
Joseph Wall..................... 16
Evelyn Heithecker........... 17
Tabatha Marchino............ 18
Shannon McCrary........... 18
Lesa Friend..................... 19
Shannon Jordan.............. 19
Roxie Myers.................... 19
Matt Schuckman............. 19
Bonnie Carie.................. 20
Terri Collins................... 20
Jim Gaines..................... 20
Jennifer Pifer................. 20
Kandy Burrowes.............. 23
Abby Haney..................... 24
Lynn Hoefling.................. 24
Cindy Malone.................. 24
Richard Ashby............... 25
Julia Hedge..................... 26
Nancy Shirley.................. 27
Gloria Brink..................... 28
Christina Carrie............... 28
Rita Keyes....................... 28
Jacqueline Booth............. 29
Paul Kaiser...................... 29
Jackie Smith.................... 29
Pam Gardner................... 31
Denise Summitt............... 31
Cheryl King...................... 37
Holly Taggart................... 37
Jean Smith..................... 45
Physician Anniversaries
Sally Bodensteiner, MD........... 2
Felicitas Gatchalian, MD......... 4
Kathleen Stutz, MD................. 7
Jason Bickel, DPM.................. 9
William Thompson, II, DO.. 35
Monday | November 14, 2016 | 6:00 pm (EST)
We invite you to memorialize a loved one, living or
passed away, by participating in the annual Good
Samaritan Hospice “Light Up A Life,” a memorial
and candle-lighting ceremony.
Beverages will be served before the event and a
reception will take place after the ceremony.
Highland Woods Community Center
1377 S. Hart Street | Vincennes, IN 47591
If you would like to make a contribution or have
any questions, please contact Good Samaritan
Hospice at 812-885-8035 or 800-604-9203.
November 2016 | Page 7
November is American Diabetes Month
Observed every November, American Diabetes Month is an important element in the American Diabetes
Association’s efforts to focus our nation’s attention on the disease and the tens of millions of people
affected by it.
Diabetes is a disease in which blood sugar levels are above normal. Diabetes can cause serious health
complications including heart disease, blindness, stroke, kidney failure, and lower-limb amputations. Nearly 30 million Americans have
diabetes, and 1 out of 4 of them do not know they have it. Diabetes is the seventh leading cause of death in the United States.
Type 1 Diabetes
Type 1 diabetes is when your body makes very little insulin or no insulin at all, and is typically diagnosed when a person is a
child or young adult. People with type 1 diabetes require insulin shots or an insulin pump.
Type 2 Diabetes
Type 2 diabetes is when your body cannot use the insulin it makes, and eventually does not make enough insulin. It is normally
found in people who are overweight, have family history, do not get enough physical activity, and are middle-aged or older. Type
2 accounts for about 90-95 percent of all diabetes cases. Type 2 diabetes can sometimes be treated with lifestyle changes and/
or pills, but many people require insulin shots.
Prediabetes
Prediabetes means a person’s blood sugar level is higher than normal, but not high enough yet to be diagnosed with type 2
diabetes. People with prediabetes are on the road to develop type 2 diabetes and are also at increased risk for serious health
problems such as stroke and heart disease.
One in three American adults has prediabetes, but only 10 percent of them know they have it.
Prediabetes often can be reversed through lifestyle changes such as increased physical activity and weight loss. The earlier
people are diagnosed with prediabetes, the more likely that they can reverse it and prevent type 2 diabetes.
There are some prediabetes risks you can’t control, like age and family history, but there are things you can do to reduce your
risk, such as increased physical activity and weight loss. Fifteen to thirty percent of people who have prediabetes will develop
type 2 diabetes within 5 years. Making lifestyle changes can help prevent or delay the onset of type 2 diabetes. Studies show
that losing just 5-7 percent of your body weight, by eating healthier and doing regular exercise can help prevent or
delay the onset of type 2 diabetes.
Welch Diabetes Education Center invites you to help celebrate
National Diabetes Awareness Month with JUST ONE DROP!
Tuesday, November 29
Get your A1c checked (finger stick) with just one drop! A1c is a 3 month average of your blood sugar level.
Call 812-885-8010 to schedule an appointment to get your A1c checked
(in their temporary location on 1st floor of the Memorial Building)
Wait! There’s more!
Join us for a brief information session:
Small Changes - Big Weight Loss
Join dietitian Andrea Koehlmeyer for information
about making small changes that make a BIG
difference! Stop by for a brief 20 minute session!
Tuesday, November 29
Conference Room B
7:30 a.m. | 11:30 a.m. | 3 p.m.
Patient
Page 8 | A Monthly Publication For and About Good Samaritan
• Respect • Integrity • Dignity • Excellence
Printed on Recycled Paper