The Crossroads of Compliance and Performance
September 30, 2015 – October 2, 2015
Jasna Polana, Princeton, NJ
Wednesday, September 30th
8:00 AM – Golf Outing (optional) at TPC Jasna Polana
Situated on 230 acres of breathtaking countryside in the heart of Princeton, N.J., golfers will enjoy TPC Jasna Polana, an
award-winning championship golf course designed by the legendary Gary Player.
3:00 PM | Tour of Historic Downtown Princeton (optional)
The Princeton Tour Company: A Shameless Namedropping 5 Star tour includes sites on Princeton University campus, the
neighborhoods of Albert Einstein, TS Eliot, F Scott Fitzgerald, Robert Oppenheimer, James Madison, Woodrow Wilson,
Grover Cleveland, JFK, countless tycoons, Hollywood celebrities, Signers of the Declaration of Independence and much
more!
6:00 PM | Happy Hour and Welcoming Dinner
Jasna Polana Clubhouse
All attendees are invited to attend happy hour and dinner, even if they are not participating in the golf outing. The
clubhouse is the former country home of J. Seward Johnson, from Johnson & Johnson, and was once the largest twobedroom home in America. Attendees will enjoy a world-class dinner in a truly unique atmosphere!
Thursday, October 1st
8:00 AM – 8:45 AM | Breakfast and Opening Remarks
Breakfast with opening remarks by Gary Tier of The Forwarders List
We’ll review the highlights of last year’s meeting so that we can hit the ground running.
8:45 AM - 10:15 AM | Anticipating The CFPB’s Debt Collection Rulemaking – What Should You
Be Doing Now?
Panelists: Manny Newburger, Esq. of Barron & Newburger, PC
John Culhane, Esq. of Ballard Spahr Stillman & Friedman, LLP
Two leading consumer finance attorneys outline how creditors can navigate the compliance minefield and prepare for
what the CFPB will bring in the future.
10:15 AM - 11:15 AM | How to get the most out of non-revenue generating employees
Panelists: John Guerrini, The Guerrini Law Firm; Todd Gurstel, Gurstel Chargo, PA; Michael Stillman, Collection Law
Advocates
11:30 AM – 12:30 PM | Privacy liability and data breaches: Are you protected?
Speakers: Ben Johnson, Cornerstone Support; (Will also include a representative from one a carrier)
Cyber Liability: With data breaches hitting major retailers such as Target and The Home Depot, any company that stores
consumer data should be prepared.
12:30 PM - 1:30 PM | Lunch (onsite & included)
1:30 PM - 2:30 PM | Process Servers
Panelists discuss the vital role that process servers play in the collection process and compliance issues creditors should
be concerned about.
Panelists: Michael Shapiro, EZ Messenger; Jennifer Dlugolecki, FireFly Legal;
Austin Stockton, ProVest, LLC; Gary Crowe, NAPPS
The Crossroads of Compliance and Performance
September 30, 2015 – October 2, 2015
Jasna Polana, Princeton, NJ
Thursday, October 1st (continued)
2:30 PM – 3:15 PM | Appearance Counsel
Panelists discuss the role appearance counsel play in the collection process and potential compliance issues that
creditors should be concerned about.
Panelists: Thomas Michael, Lawgix, LLC; Eric Jungbauer; Local Counsel Collective
3:30 PM – 5:00 PM | Vendor Management Roundtable Discussion Groups
Small groups that have at least one person from each constituency talk about all aspects vendor management, continuing
on the earlier presentations about Process Servers & Appearance Counsel. The idea is to get a clear picture of what
issues are around the corner and what we can do to improve how we do things.
5:30 PM | Cocktail Hour & Dinner (onsite & included)
Friday, October 2nd
8:00 AM – 8:45 AM | Breakfast (onsite & included)
8:45 AM – 10:00 AM | Mergers & Acquisitions: Law firm consolidation, what does it mean for
performance? What does it mean for compliance?
Facilitated by Manny Newburger, Esq. of Barron & Newburger, PC
10:00 AM – 11:00 AM | Compliance & Performance – Breakout Sessions
Compliance Breakout Discussion Topics (including)
1. Auditing Standards – how do we make sure vendors and law firms are protecting the brand and customers of the creditor? How do
we manage the increasing auditing and compliance demands?
2. Preparing for audits – getting prepared for and trying to make sense of the interplay between the
FDCPA, CFPB and the OCC. How can we minimize resources used to handle them?
A. Scheduling B. Personnel C. Costs
3. Changing the equation? Should law firms be using compliance standards and procedures as a marketing tool instead of their ability
to collect money?
4. Forward looking compliance –What do we see on the horizon for compliance, including what happens when law firms merge.
Performance Discussion Topics (including)
1.
2.
3.
4.
How much does performance matter right now?
How have your performance goals changed in recent months and years?
Will performance goals change in 2015 and 2016, and if so, how?
Is the “best law firm” one that liquidates the most accounts or gives its client the fewest headaches?
11:15 AM – 12:30 PM | Putting it all Together: Universal Compliance Standards - What makes
sense and what doesn’t?
Facilitated by: Gary Tier & Manny Newburger
12:45 PM – 1:45 PM | Lunch with Keynote Speaker “Current Case Law and the Landscape for
2015”
Speaker: Alan Kaplinsky, Esq. of Ballard Spahr Stillman & Friendman, LLP
Leading consumer finance lawyer will discuss the moment’s most important case law and what is ahead for us in 2015.
We’ll also get an update on the Hanna case, which his firm is handling. With his unique perspective from working on the
frontlines with the CFPB and other government agencies, Mr. Kaplinsky will forecast what is around the corner in the year
ahead.
2:00 PM | Summit Adjourns