Frequently Asked Questions
For Oregon Home Care Commission’s Homecare Choice Services Program
Roles and Responsibilities
1. What are the roles and responsibilities of the participant/employer in the Homecare Choice
Program?
As the Participant/Employer you will:
• Recruit, hire, and dismiss your caregivers, as necessary.
• Decide how to best evaluate the work of each of your caregivers, create work schedules, and
decide on the tasks to be completed by each caregiver.
• Monitor the use of your services.
• Review, approve, and submit all timesheets and invoices to PPL, so PPL can process your
caregiver’s payroll.
2. What are the roles and responsibilities of Public Partnerships, LLC (PPL)?
As the Fiscal Agent, PPL will:
• Issue paychecks to caregivers bi-weekly (every other Wednesday).
• Withhold State and Federal taxes for each provider.
• File monthly, quarterly, and annual forms and tax deposits with State and Federal agencies.
• Issue W-2 Statements to each provider by the end of January.
• Answer you and your caregiver’s questions about enrollment, timesheets, and payments.
• Help you and your caregiver with the enrollment process.
Enrollment Processing
1. What are the required credentials of a Homecare Choice caregiver?
•
•
In order to qualify as a caregiver, an individual must meet the Homecare Choice Program’s
enrollment standards.
All caregivers who intend to provide services are required to complete the Homecare Choice
Provider Enrollment Packet.
2. How do Participants enroll in the Homecare Choice Program?
•
Interested participants will be asked to do a self-assessment to determine if this is the best
program for them. If so, they will work with a Homecare Choice Specialist to enroll in the PPL
BetterOnline™ web portal and receive the employer enrollment forms.
3. How do participants know whether the enrollment forms submitted to PPL were completed
correctly?
•
•
PPL Customer Service will call participants if any enrollment forms are incomplete or missing
information.
If all of the paperwork is submitted correctly, PPL Customer Service will call the participants and
let them know they can begin receiving services.
4. How do Participants know when their Provider may begin providing services?
•
•
PPL will inform the participant when their caregiver may begin providing services, and provide
them with an Employee ID number.
Caregivers may begin working once the participant has confirmed that their first deposit and
service prepayment has been loaded into their budget on BetterOnlineTM web portal.
Frequently Asked Questions
Payroll Processing
1. What is a work week?
•
The work week for Homecare Choice Services runs from 12:00AM Sunday to11:59PM the
following Saturday.
2. When are payments made?
•
Payments are made on the payroll posting date listed on the Payroll Schedule. Direct Deposit
payroll transactions should be in the account the same day, however, PPL cannot control when local
bank branches post payments.
3. How do participants get help monitoring their budget?
•
The PPL BetterOnlineTM web portal allows participants to monitor their spending 24/7. Additionally
Participants can call PPL’s Customer Service Representatives and ask for their current spending and
budget information.
4. Is overtime allowed?
•
Yes, but participants must make sure there is enough money in their budget to pay their caregivers
for the overtime they are working.
5. Do participant/employers pay taxes too?
•
Yes. The Employer of Record is responsible for paying taxes, and these amounts will be withheld
each pay period from their monthly budget funds. Employers will also match each employee’s Social
Security and Medicare (FICA) contribution. In addition, the employer will pay federal and state
unemployment for each employee. PPL will complete all the required paperwork and process
these payments on the participant’s behalf, so they don’t have to.
6. What taxes are withheld for each of the Providers?
•
Most caregivers are responsible for paying State and Federal Taxes. PPL will withhold Social Security,
Medicare, as well as state and federal income taxes from each caregiver’s paycheck. A summary of
all caregiver tax withholdings will appear on their pay stub. To help make this easier for caregivers,
PPL prepares and mails a W-2 Wage Statement to each caregiver by the end of January.
Important Enrollment Information
Timesheet/Invoice Instructions, Caregiver/Employee and
Employer Information Packets, Payment Schedules, Employee
Tax Forms, and Employee Termination Forms can be found
on the Public Partnerships website. To navigate to our
website go to: www.publicpartnerships.com, click on
“Select a Program” on the right side, select “Oregon” from
the drop-down, and click on the “Homecare Choice
Program” link. These forms are also available by calling our
customer service department.
www.publicpartnerships.com
Let’s Talk
1-844-885-6908 | [email protected]
Mailing Address:
Public Partnerships LLC
OR HCC
7776 S Pointe Pkwy W, Suite 150
Phoenix, AZ 85044