Trade Lane Expertise
NO ONE KNOWS THE
UNITED KINGDOM LIKE WE DO.
Rely on DHL to make one of the easiest places to do
business even easier.
Welcome to the United Kingdom
The Doing Business 2011 Report, published by World Bank Group, ranks the U.K. as the “fourth easiest place to
do business in the world.” The United Kingdom is known for its robust marketplace and stable regulatory
environment. The reliable and secure services of DHL Express – as well as its unparalleled network – make
shipping to and from the U.K. even easier.
SPEED WITH NO LIMITS.
AWARD-WINNING RELIABILITY.
• Import: DHL Express offers 1 day delivery from London or
Liverpool to New York, Chicago, San Francisco and Miami. From Glasgow, 1 day delivery to New York; 2 day delivery to
Chicago, San Francisco and Miami
• DHL
Express U.K. was the first U.K. logistics company to earn
accreditation under the Freight Transport Association’s (FTA) Van
Excellence scheme in 2011. An independent fleet audit on vehicle
safety, maintenance, driver behavior and responsible operating
procedures resulted in high commendation
• E
xport: 2 day delivery from U.S. to most cities in the U.K.
Delivery to 26% of U.K. businesses before 9:00 a.m. and 94%
before 12:00 noon. Shipments picked up on Friday have a onebusiness-day transit time standard and are delivered on Monday
• DHL
Express offers the latest pickups and earliest deliveries
through our network of chartered and commercial flights from
East Midlands and Heathrow airports
• D
HL Express operates its own airside facility at London Heathrow,
one of the world’s busiest airports. Onsite access allows direct
deliveries and pickups from all aircraft and terminals that have
DHL agreements. As a result, customers enjoy optimal
connectivity and consistent transit times
• W
ith more than 150 commercial and DHL charter flights to and
from the U.K. daily and 2,000 DHL Express vehicles, DHL
customers receive maximum logistics speed and coverage
United States - United Kingdom
Transit Times (Days)
Chicago, New York - London, Liverpool, Glasgow
2
San Francisco - London, Liverpool, Glasgow
2
Miami - London, Liverpool, Glasgow
2
United Kingdom - United States
Transit Times (Days)
London, Liverpool - New York
1
London, Liverpool - Chicago, Miami
1
London, Liverpool - San Francisco
1
Glasgow - New York
1
Glasgow - Chicago, San Francisco, Miami
2
Transit Times may vary, by origin and destination postal (zip) codes, commodity type,
weekday shipped, pick-up time, size and weight.
• In
2011, DHL Express U.K. Customer Service won Sales Support
Team of the Year award in the British Excellence in Sales and
Marketing Awards (BESMA)
• D
HL Express U.K. earned top employer recognition in the “Large Companies” category by the Corporate Research
Foundation (CRF) Institute in 2011, excelling across all five
categories, with highest score in Training & Development
• DHL
Express U.S. earned a 2012 Gold Stevie Award for Customer
Service by American Business Awards
• DHL
Express U.S. earned the 2011 President’s Award at the first
annual Strategic Supplier Awards, presented by Atlas Air
Worldwide for “Exceptional Service and On-Time Delivery”
• In
2010, DHL Express U.S. was awarded the multi-site ISO
9001:2008 certification. DHL Express U.K. holds active
certifications for standards such as ISO 9001, TS 16949, ISO 14001, ISO13485 and others.
Security + convenience = Peace of mind.
• T
he DHL Express Quality Control Centers (QCC) in Cincinnati
and East Midlands monitor all U.S. and U.K. shipments 24/7
• DHL
Express U.S. actively contributes to the security of U.S.
borders and facilitates international trade by participating in the
Certified Cargo Screening Program (CCSP) and Customs-Trade
Partnership Against Terrorism (C-TPAT)
• DHL
Express leads the industry with the most TAPA-certified
facilities within its global network. This global security and safety
certification is awarded by Transported Asset Protection
Association (TAPA) to facilities that comply with the highest
security standards
• More
than 170 DHL facilities around the world are TAPAcertified, including all key North American hubs and gateways, as well as Heathrow, East Midland, Glasgow, Edinburgh and Aberdeen
New York/JFK
Cincinnati/CVG
Aberdeen/ABZ
Edinburgh/EDI
Bahrain/BAH
Belfast/BFS
Dublin/DUB
Shannon/SNN
Vitoria/VIT
Madrid/MAD
East Midlands/EMA
Luton/LTN
London/LHR
Leipzig/LEJ
Brussels/BRU
Superhub
Hub/Gateway
Cologne/CGN
Paris/CDG
THE DHL DIFFERENCE:
WHY WE’RE YOUR SPECIALISTS IN THE U.K.
• I n the U.S. since 1969, DHL Express U.S. utilizes five strategicallylocated gateways and more than 90 service centers to deliver to
more than 220 countries and territories worldwide
• A
s the first international air express company to serve the U.K., no one has more experience in this market – and with 4,000
employees, 39 service centers and two international hubs in the
U.K., DHL Express U.K. covers all shipping needs
• D
HL Express operates in all major airports region-wide,
including Aberdeen, Belfast, East Midlands, Edinburgh, Luton
and London Heathrow
• T
wo international hubs (Heathrow and East Midlands) efficiently
sort and deliver international packages
• The
East Midlands hub is at the center of the U.K., in East
Midlands Airport. Open since 2000, the 322,917 square-foot hub
represents a $56 million U.K. region investment. It is within 200
miles of 98% of the U.K. population and handles over 300,000
tons of cargo a year
• I n 2011, DHL Express invested more than $15.6 million into 10 service centers in the U.K. to enhance service, logistics and
infrastructure strength; to ensure a greener footprint; and to meet
growing business demand throughout key northern and southern
cities. The investment resulted in Stockton, Leeds and Maidstone
tripling capacity and additional improvements in Edinburgh,
Lincoln, Glasgow and Newport. Upon completion, each of these
facilities will feature the highest-possible operational efficiencies
and equipment, plus environmentally-friendly heating and
lighting performance
• DHL
is investing $47 million during 2012-2013 to expand its
Americas hub facility at the Cincinnati/Northern Kentucky
airport, including a new 193,000 square-foot sort facility to
support global markets like U.K. The CVG hub is strategically
located within one hour’s flight time to 60% of the U.S.
population and has a state-of the-art autosort for letters and
small parcels
Note: Routes are subject to change.
U.K. Trade Lane Facts
» The U.K., a leading trading power and
financial center, is the third largest
economy in Europe after Germany
and France
» Exports are valued at $495.4 billion
(2011 est.) and include: manufactured
goods, fuels, chemicals, food,
beverages and tobacco
» Imports are valued at $654.9 billion
(2011 est.) and include: finished
manufactures, semi-finished
manufactures, machinery, oil, food,
beverages and tobacco
» The U.S. is the number one exporting
partner for the U.K. and fifth largest
importing partner
Sources: Central Intelligence Agency (CIA) World Factbook 2011
Partnering with the USCS to boost your exporting success.
Visit export.gov/dhl
Aberdeen
Dundee
Glasgow Edinburgh
UNITED
KINGDOM
Newcastle
Belfast
York
Leeds
I R E L A N D
Manchester
Liverpool
Dublin
Nottingham
Birmingham
Cork
Swansea
Cambridge
Oxford
Newport
Bristol
Norwich
Luton
London
Reading
Southampton
Brighton
FRANCE
Portsmouth
Plymouth
DHL Express
1 800-CALL DHL
1 800-225 5345
www.dhl-usa.com
All services may not be available in all areas and are subject to DHL Terms and Conditions as published at www.dhl-usa.com
© 2012 DHL Express (USA), Inc. All rights reserved. 06/12 PT03944