Complaint/Compliment Letter Rubric Points 4 points 3 points 2 points 1 point Heading (your address Properly & date) aligned. Includes return address and date Includes return address and date, but improperly aligned. Date or return No heading address missing and improperly aligned. Inside Address (company address) Properly aligned. Includes proper spacing from heading inside address in correct. Includes proper alignment OR proper spacing from heading. Inside address is correct. Inside address is present, but is incomplete. Improper alignment and spacing from heading. No inside address Salutation (ex: to whom it may concern) Proper salutation and punctuation. Spacing is correct. Proper salutation and spacing. Incorrect punctuation. Improper salutation and spacing. Incorrect punctuation. No salutation Body Content (multiplied by 2) Information is clear, accurate, and interesting to read. Format is followed from examples. Information is somewhat clear and interesting to read. Format is mostly followed. Some information is provided, but is limited and/or unclear. Information is poorly written. Weak organization. Closing (Includes closing and signature) Proper alignment and spacing. Has all parts. Proper alignment OR spacing. Missing a part. Inappropriate closing and improper spacing and alignment. Missing more than one part. No closing. Missing more than two parts. Mechanics Demonstrate command of the conventions of standard English ​with almost no errors. Demonstrate command of the conventions of standard English (capitalization, punctuation, and spelling) with few errors Several distracting problems with grammar, punctuation, capitalization, punctuation, spelling and coherence. Major spelling, grammar, punctuation errors, distracts and interferes with understanding of the paper. Total Points: /28