Canon Europe,
Middle East
& Africa
Sustainability
Report 2013
canon-europe.com
Contents
3
Message from the President
& CEO, Canon Europe, Middle
East & Africa
4
About Canon
6
Supporting our customers
8
Environment
12
Society
16
Business
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Front cover photo: Alexandra Dias Fernandes – Canon DIGITAL IXUS 870 IS
2 Canon EMEA Sustainability Report 2013
www.canon-europe.com/About_Us/sustainability/
Taking our business forward
Our business has a solid foundation but we can’t stand still and
our aim is to grow it from good to great. Adding value to our
customers’ businesses through the services we offer is one of
our key strategies. Services such as managed print services and
business process outsourcing help customers to optimise their
business processes, enabling them to be more efficient and
cost-effective and grow their business.
In the same way we continuously improve our products,
solutions and services, we have started a three-year programme
to engage employees more directly in developing our business.
We call it Pursuing Excellence and I am personally leading this
behavioural change programme. We will create a stronger,
more dynamic culture of entrepreneurship, engaging employees
and enabling them to share knowledge and work more
collaboratively, in order to respond to customer and market
needs more quickly. In 2013, we gave local management more
responsibility, to speed up decision making; initiated a talent
management programme, to help us recognise and develop
internal strengths and identify when we need to recruit external
expertise; and ran roadshows right across the region to reach
and engage all employees. We are encouraging employees’
innovation ideas and have introduced a biannual conference for
country managing directors to share expertise.
President’s message
Ongoing
economic
challenges
From good to great
Stakeholder dialogue
Rokus van Iperen
In the face of continuing challenges due to the global economic
situation and pressure on business and consumer budgets,
I am pleased that Canon EMEA remained profitable in 2013.
This is in no small part due to the valiant efforts of every one of
our employees and I sincerely thank them.
Canon EMEA’s strategic vision is ‘Enriching lives and businesses
through imaging solutions’. Our solutions and services help our
customers improve efficiency, contribute to sustainability goals,
create value, meet societal and stakeholder demands, support
their lifestyle, and take advantage of new opportunities to grow
their business responsibly. See ‘Supporting our customers’ for
examples of how our approach to sustainability supports our
customers’ growth.
Sustainability is embedded in our culture – through our
Kyosei philosophy, our strategy and how we do business.
Canon EMEA signed up to the United Nations Global Compact
(UNGC) in January 2014 to demonstrate and formalise our
ongoing commitment to human rights, labour standards, the
environment and anti-corruption.
Acquisitions and integration
Our Océ integration programme is now complete in all countries
except France (due by 2014) and we are starting to see the
benefits of our combined product portfolio, with commercial
printing and Canon Business Services showing particular
strength in 2013. We also completed the acquisition of
I.R.I.S. Group during 2013 which enhances our ability to help
customers manage their information, from outsourced solutions
to business process optimisation.
1
We are again using Global Reporting Initiative guidelines G3.1
for this report. In 2014, in preparation for G4, we will initiate
stakeholder dialogue through face-to-face meetings, online
surveys and other mechanisms, to identify the issues of most
material importance to our stakeholders. In the meantime, we
have taken pointers from our employee survey (see ‘Society’),
and also from interviews with business customers. Employees
highlighted talent and performance management, while
customers stated clearly that they expect Canon to understand
their business and suggest innovations to help them grow, and
to deliver on our promises. We will report the progress of our
stakeholder dialogue in the next report.
Awards and recognition
Canon received global, European and national awards from
industry, independent organisations and the public, recognising
us for our products, our brand, employee relationships, and
carbon management. Details are in ‘About Canon’ and other
sections of this report. Internally, I was delighted to add a
sustainability award to our annual Canon EMEA President’s
awards recognising outstanding performance. This inaugural
President’s Award for Sustainability was won by Canon Norway
for its nomination as one of the top 10 Best Places to Work in
2009, 2011 and 2013 by the Great Place to Work® Institute.
By the end of 2013, a few countries were beginning to show
signs of economic improvement but recovery is still some way
off. I believe our actions to make our business stronger and
commitment to doing business responsibly will continue to
support our customers’ sustainable growth and our ongoing
profitability. I would welcome your comments or suggestions
on our activities.1
Rokus van Iperen
President & CEO, Canon Europe, Middle East & Africa
Please use the email address on the back cover
www.canon-europe.com/About_Us/sustainability/
Canon EMEA Sustainability Report 2013 3
About Canon
Canon Europa N.V. is a wholly owned subsidiary of Canon Inc.
of Japan and is responsible for the sales and marketing of
Canon’s products, services and solutions to customers in more
than 116 countries in Europe, the Middle East and Africa (EMEA).
We employ around 17,000 people. In 2013, Canon EMEA’s
net sales contributed 30.1% (¥1,125 billion) to Canon’s global
net sales.
Our strategy
Our strategy is to create sustained profitable growth for ourselves
and our customers, by building our solutions and services
business, developing technologies that enable our customers to
realise the benefits from image and information management,
and strengthening our core business capabilities. Our approach
to sustainability is in line with Canon’s Kyosei philosophy –
living and working together for the common good – and linked
to Canon Inc.’s corporate strategy. It is embedded in our core
business goals and reported under the three categories of
Business, Environment and Society
Products, services
and solutions
Our commitment to sustainability is an integral part of our
strategy – helping us add value to customers in meeting their
own business and sustainability goals; connect to society by
enabling people to capture, document and record the world
around them; and provide wider benefits to society, particularly
through our medical and public sector work.
We have identified the opportunities and issues most material
to our business based on Canon Inc.’s strategy; Canon EMEA’s
strategy; and customer, employee and wider stakeholder
feedback. Key topics include: • inspiring customer loyalty
and trust through continued relevance in our markets and
sound business practices; • promoting and supporting our
customers’ sustainable growth; • reducing environmental
impacts throughout our operations and product lifecycles;
• recognising and developing the talent in our organisation
and ensuring we are equipped to meet future challenges;
• supporting wider economic growth and addressing
challenges in our local communities.
We intend to initiate stakeholder dialogue during 2014 to
improve our understanding of our stakeholders’ material issues.
Risks and challenges
Operating in 116 countries brings both opportunities and risks.
Supporting our customers with products and services to help
them use images more flexibly creates wider economic growth
and social development, and meets local needs. However, some
of the varied challenges that affect us include:
•
•
•
T he macro economy: in particular exchange rate fluctuations;
R
apidly developing and variable legislative approaches: to
identify and address emerging legislation we coordinate
our approach to our various compliance activities at country,
regional and headquarters level as necessary;
M
anaging our diverse supplier base: we have updated
our supplier terms and conditions, formally introducing
a unified Supplier Code of Conduct including
sustainability considerations;
4 Canon EMEA Sustainability Report 2013
Our imaging solutions appeal to customers including
individuals, small businesses, large corporates and
multinational organisations – helping them realise
the power of image in their lives and business. Our
services and products include managed print services
and business solutions, including business process
outsourcing and image storage solutions; cameras for
amateurs and professionals, including TV production;
printers, scanners and multifunction devices; large
format devices, production printers and digital presses for
professional printers; semiconductors; medical imaging
equipment and solutions; camcorders and projectors.
•
C
limate change and environmental risks: we pursue various
approaches to mitigate these. For example, Canon Inc. works
to reduce product environmental impacts while improving
functionality; Canon Inc. and Canon EMEA reduce our
footprint through an environmental management system
globally certified to ISO14001.
C
limate change risks include natural disasters that may
adversely affect product availability, so measures include
building more resilience in our logistics; and implementing
better stock forecasting and distribution systems both to
improve logistics and bring benefits in terms of customer
stock holding and cash flow (for example for retailers of
consumer products).
Governance
Canon EMEA’s highest governing body is the Canon Europe
Operations Business Review (CEOBR), headed by President
& CEO Rokus van Iperen and made up of the finance and
business unit heads. It is responsible for setting strategy,
targets, performance criteria and governance structures of the
organisation including risk management, conflicts of interest
and principles of operation.
www.canon-europe.com/About_Us/sustainability/
The Sustainability Group (formerly called Environment and
Product Safety) is responsible for coordinating sustainability
in Canon EMEA. Sustainability objectives are incorporated in
business unit and functional mid-term plans, agreed by the
CEOC and then cascaded to the national and regional sales
offices (NSOs and RSOs). From 2014, the objectives
framework is more flexible, allowing NSOs and RSOs to
address local stakeholder needs and relevant material impacts.
Achievements against these objectives will be monitored by
the Sustainability Group.
Awards and recognition
•
•
In 2013, Canon ranked 35th in Interbrand’s Best Global
Brands, recognising our innovation in a fast moving sector,
and 30th in Interbrand’s Best Global Green Brands.
The latter praised our Kyosei philosophy and suggested
more communication on our strong environmental
activities, which we will do.
We ranked fourth in a study on corporate emissions
performance against science-based targets carried out by
ClimateCounts and the Center for Sustainable Organizations.
This analysed the operational emissions of 100 global
corporations between 2005 and 2012. Of the 100, 49,
including Canon, were found to be sustainable and on track
to reduce carbon emissions in line with scientific targets
designed to avert dangerous climate change. Within the
49, Canon and 24 others achieved revenue growth while
reducing their emissions.
•
C
anon received the Deshima Netherlands Award 2013
for our economic impact and actions on sustainability and
social engagement in the Netherlands. The biennial awards
recognise the importance of successful Japanese investors in
the Netherlands.
•
C
anon was voted Reader’s Digest most trusted camera brand
in Europe for the 13th consecutive year.
•
C
anon was again named a ‘Leader’ in Gartner’s Managed Print
Services 2 Magic Quadrant Report 2013.
ABOUT CANON
The Chief of Legal, Intellectual Property and Sustainability sits on
the Canon Europe Operating Committee (CEOC), also headed
by Rokus van Iperen, and is responsible for the sustainability
function. Overall accountability for our sustainability programme
lies with Rokus van Iperen who is also a Senior Executive Officer
of Canon Inc.
Reporting
We are reporting in line with Global Reporting Initiative’s (GRI)
3.1 guidelines, with an application level B. A full GRI table, which
contains additional information, can be found at www.canoneurope.com/About_Us/sustainability/sustainability_reports/.
We have not sought external accreditation.
Going forward, we will engage in stakeholder dialogue to
help us identify material issues relevant to GRI G4 and we
also await the outcome of the proposed EU legislation on
non-financial reporting.
About this report
This is Canon EMEA’s fifth annual sustainability report. It covers
the 2013 calendar year and is aimed at our customers and other
interested stakeholders. It includes information on our integrated
former Océ operations and recent acquisition of I.R.I.S. Group.
It excludes Océ Technologies and other group subsidiaries
in EMEA, which report to Canon Inc. Previous reports can be
found at www.canon-europe.com/About_Us/sustainability/
sustainability_reports/ .
Any comments or queries on this report or Canon EMEA’s
sustainability activities should be directed to:
[email protected].
Reporting in line with the ISO 26000 core subjects
2
Organisational
governance
About Canon
and Business
Labour
practices
Society
Fair operating
practices
Business
and Society
Community
involvement
& development
Society
Human
rights
Business
The
environment
Environment
Consumer
issues
Supporting our
customers
p4,16
p12
p12,16
p12
p16
p8
p6
Magic Quadrant for Managed Print Services Worldwide, Ken Weilerstein, Sharon McNee, Elizabeth Kim, 21 October 2013
We have used this symbol throughout the report to indicate that additional information is available on our website. The pdf version of the report includes hyperlinks.
www.canon-europe.com/About_Us/sustainability/
Canon EMEA Sustainability Report 2013 5
“I wouldn’t change
this printer for the
world – unless
Canon make a
better one, of
course!”
Gary Knight, photographer and
photojournalist, speaking of his
Canon iPF 9100 large format printer
Supporting our customers
We help our customers take advantage of every opportunity to develop their business or enrich
their lifestyle, supporting their economic growth while improving their sustainability. Whether it’s
a solution for home, for a small office network or for multi-site offices; from commercial printers
to in-house print facilities; from printing posters to scanning cheques; from photobooks to out-ofprint books; from targeted marketing to invoice processing. Alongside our wide range of consumer
products, Canon and Océ’s combined portfolio delivers the industry’s broadest range of production
print products and solutions, so we can meet even more customer needs.
Here are some examples of how we supported customers in 2013.
Sustainable savings
Across the UK and Sweden, global corporate AstraZeneca
had many different print suppliers and devices, consuming
high volumes of energy and paper and producing a
lot of waste – both equipment and consumables. With
only around three users per device, vs the industry
recommended 30, the inefficiency and lack of print strategy
was costing a lot of money.
Canon worked closely with AstraZeneca to develop a print
strategy that would deliver service quality and functionality
while reducing costs and environmental impact. Over 4,700
office machines and 40 print servers were replaced by just
1,200 multifunctional devices (MFD) and 8 servers, with
each employee no more than 25 metres from the nearest
MFD. MyPrintAnywhere software allows employees to
6 Canon EMEA Sustainability Report 2013
print on any device by swiping their security card and
AstraZeneca to monitor print usage. It also increases
security as documents are only output on demand.
We tested more than 1,000 software applications used
by AstraZeneca to ensure compatibility and the smooth
transition was further helped by an end-user training and
communications programme. Feedback from an employee
survey confirmed the successful rollout and Canon and
AstraZeneca are now discussing how to implement the
service in AstraZeneca offices across the world. Annual
environmental savings since 2012 amount to:
• 34 million fewer pages printed
• Energy usage reduced by over 760,000 kWh
• Over 260 tonnes of CO2 avoided.
www.canon-europe.com/About_Us/sustainability/
Customisable security settings, UV ink and ‘fugitive’
ink – which runs if tampered with – all help combat
fraud; for example, adding an invisible security layer
beneath visible printing. Our latest imageFORMULA CR190i cheque scanner can detect both standard and UV
images, which may be included as proof of authenticity
to verify cheques.
Value added outsourcing
Canon Business Services (CBS) provides tailor-made
outsourced business process services to organisations,
including data and information management, targeted
marketing and customer relationship management. This helps
companies improve their efficiency in a cost-effective way to
grow their business. In France, for example, CBS works with
both national and global non-profit organisations (NPOs), to
manage the complete donor relationship. This includes donor
data verification, processing donations and issuing tax receipts
– for more than three million donors and over €2 million
donations in 2013.
By outsourcing these processes, NPOs optimise the value of
their active donor database and improve donor relationship
management. They can better target fundraising activities and
donor communications, and reduce administration costs –
which means more of each donation reaches the NPO’s
focus activities.
Commercial printing
snapshots
We work with high volume in-house departments and
commercial printers such as publishers, newspaper
and book printers, helping them work more flexibly and
efficiently.
1. Digital printing solutions help reduce waste and provide
the ability to print short runs or even single books on
demand. Using the latest ColorStream 3900, one Canon
customer prints 300,000 weekly newspapers consisting
of 500 variations with as few as 200 copies each,
featuring personalised local news and information.
2. To help commercial customers use our products and
solutions most effectively to grow their business,
we ran events at our Customer Experience Centre in
Germany. As well as learning about our new solutions
and sharing examples of success using existing Canon
solutions, customers discussed the latest technological
innovations, industry trends and future challenges.
Partner support
A significant proportion of Canon’s business comes from
the indirect partner channel which is made up of a group
of resellers and distributors. To help them grow their
businesses, we offer support and resources and a dedicated
account manager, while our partner portal, PartnerNet,
hosts information specific to partners including brochures,
showroom material, technical specifications and case
studies. Partners can access a version of the Canon Learning
Portal via PartnerNet for online training and related materials.
We also hold annual European Premier Partner events.
Partners now receive an increasing number of requests
around sustainability, so we have shared additional tools and
information used to support our sustainability proposition to
customers, for example the online environmental awareness
training course and specific showroom materials.
SUPPORTING OUR CUSTOMERS
Invisible security
When seconds count
Copenhagen’s University Hospital treats the most
critical trauma cases in Denmark, when just seconds
and access to the right equipment make a difference
to patient survival. When the trauma team designed
a new, dedicated trauma room, three Canon digital
X-ray systems, including one ceiling-mounted, were
chosen for their manoeuvrability around immobilised
patients. Equipped with our fixed and portable
flat panel detectors, X-ray images are displayed
almost instantaneously wherever they are needed.
A specially-designed Canon Picture and Archiving
Communication System allows the trauma team to
quickly and easily view, distribute, archive and recall
all diagnostic images within the hospital.
Service and support
When personal or business customers need support,
they go to our pan European contact centre. Covering
17 languages across 22 countries, in 2013 it handled
almost 2.5 million calls and emails. Business customers
can also access a self-service portal 24/7. Employees
aim to get customers up and running again in one step
wherever possible but it may be necessary to escalate
to a regional centre or arrange a service engineer’s
visit. A new handheld device gives engineers a single
view of the customer’s request, helping them solve
issues more quickly, improving visit scheduling and
reducing CO2 emissions.
3. Six new guides for in-house print managers offer
strategic and practical advice to help develop and
promote their services to internal customers and grow
their value to the company. Understanding when to
print in-house and when to buy in print services helps
maximise their value.
www.canon-europe.com/About_Us/sustainability/
Canon EMEA Sustainability Report 2013 7
Silvio Franchini –
Canon PowerShot S110
Environment
Reducing environmental impacts
Canon has been designing and offering products, solutions
and services with a reduced environmental impact for many
years. An EU survey (Flash Eurobarometer 367) found
that customers across Europe are interested in buying
‘green’ (sic) products. Eighty percent of respondents said
they occasionally or often buy ‘environmentally friendly
products’ while, across the EU, 89% of people responding
felt that buying such products could make a difference to
the environment.
We aim to reduce the environmental impact of our products
throughout their lifecycle from design concept to end of life,
on a Produce–Use–Recycle lifecycle. Environmental impacts
come from the raw materials we use, manufacturing,
8 Canon EMEA Sustainability Report 2013
distribution, customer use, end of life disposal and our
operations. Canon Inc.’s overall target is to reduce lifecycle
CO2 emissions per product by 1.4% per annum (vs 2011
baseline), however a 4% reduction was achieved in 2012,
largely through improved distribution, so the target for
2013 was set at 3% vs 2012.
In 2012, around 20% of our products’ CO2 came from
customer use. We constantly aim to lower the energy
required by our devices and to offer effective solutions and
services that help customers meet their own environmental
goals. As a result, percentage of emissions attributed to
customer use reduced by 5% over 2011.
www.canon-europe.com/About_Us/sustainability/
environment
Improving operational efficiency
for us and our customers
Produce
Products sold in EMEA are manufactured in Asia, Canada, the
Netherlands and Germany. All global manufacturing operations
report directly to Canon Inc.
Produce
Global warming Efficient use of
prevention
resources
We target reductions at design stage – to product weight and
volume, for example, meaning less packaging and more
efficient logistics, reducing CO2 emissions. We also use plastic
recycled from Canon sources in some PIXMA, imageRUNNER
ADVANCE and wide format imagePROGRAF models.
Environmental burden
reduction
Recycle
Use
Elimination of hazardous
substances
2013 PIXMA MG5500 series vs MP540 (2008)
Energy
lighter
• Some compact cameras (e.g. Powershot A1400) feature an
22%
total CO2 28%
reduction**
50%
daily power
reduction*
4% smaller
12%
less
packaging
* Evaluation based on printer connected to PC by USB, off for 16 hours and active for 8 hours,
printing 10 colour pages, or in standby
**From manufacture to disposal, excluding product use
Use
We work with customers to help them take advantage of the
environmental benefits of our products, services and solutions
to reduce their environmental impacts, make cost savings,
and support their sustainability objectives and wider economic
development. With changing business models, customers may
now lease hardware more often than buy and also outsource
business processes. Our services help them maximise their
efficiency and drive growth. For example our Managed Print
Services team first reviews and audits customers’ print fleet
and needs, then designs a Canon system to maximise value,
efficiency and business benefits while reducing costs. Similarly,
Canon Business Services manage outsourced business
processes for customers, enabling efficiencies and generating
additional business opportunities and growth. As imaging
experts, we can offer the best solutions and services to meet
customers’ needs in the most efficient way (see ‘Supporting
our customers’).
For products, we constantly look for ways for customers to
save energy when using our products, from eliminating warmup time to lower sleep mode power consumption. Specific
examples of energy and paper resource savings are below.
www.canon-europe.com/About_Us/sustainability/
eco mode that dims the screen after 30 seconds and turns the
camera off after three minutes. Users take more shots on one
battery charge, reducing charging frequency and electricity
consumption and can quickly turn the device on again by
pressing any button. • Our latest XEED compact installation
projector models use significantly less power than comparable
products – under 1W in standby and just 365W in operation
(WUX450 model). Their compact size makes installation easier,
while the new XEED WUX400ST short-throw product can project
a large 100 inch image (approx. 2.5 metres diagonal) from a
distance of just 1.2 metres. The remote handset also features
an ‘ECO’ button, allowing the operator to switch easily between
‘full’ and ‘low’ lamp power modes, while also providing
easy access to power management settings. • For technical
documents, our PlotWave 340 and 360 wide format printers are
equipped with Océ Radiant Fusing technology meaning virtually
no warm up time and first print in 40 seconds – saving time
and energy.
Canon’s line of A4 printers and MFPs was awarded ‘A4 MFP
Line of the Year for Energy Efficiency’ by the independent Buyers
Laboratory Inc. in their winter 2014 awards. Three i-SENSYS
and one imageRUNNER ADVANCE devices also received
‘Outstanding Achievement’ awards for energy efficiency.
“Canon has proven again and again that its A4-size document
imaging products are the environmental choice for energyconscious consumers,” said Pete Emory, BLI’s manager of
laboratory testing.
Almost 100% of Canon’s products in scope qualified for Energy
Star® 1.1 (the EU Energy Star® label is applied to the most
energy efficient products). Energy Star® 2.0 was published
in Europe in April 2014 and Canon is registering for v2.0 all
products in scope currently on the market, aiming to maintain a
similarly high percentage.
Canon EMEA Sustainability Report 2013 9
Paper
Operations
We follow a responsible paper procurement policy and have a
chain of custody for our complete paper distribution network.
Both our EMEA head office and eight of our European sales
operations have FSC® or PEFC certification and, in 2013, 75%
of the paper we procured was FSC or PEFC certified. To help
customers reduce their carbon footprint, Canon Germany offers
carbon neutral paper, achieved through a combination of energy
generation at the paper mill during the production process and
carbon offsetting using gold standard projects. We plan to roll
this out further during 2014.
We look to reduce our environmental impacts across all our
operations, which cover a wide variety of functions including
procurement, supply chain, sales and marketing, service, HR,
finance and IT.
Our scanning and other digital solutions, duplex and N-up print
options (printing two or more pages per page) on home and
office machines help customers use less paper, saving costs,
time and storage space. Other devices include specific papersaving features; for example our ColorStream 3000 commercial
printer prints more slowly until the paper roll is up to speed
and stops almost immediately when the stop/pause button
is pressed. Customer savings are significant over the device
lifetime as comparable inkjet printers may waste 10-30 metres
of paper before stopping.
Recycle
For many years Canon has been designing products to be
recycled, re-used and to extend their life and materials. This is
reflected in programmes including:
•
R
efurbishment – where devices are returned to a local Canon
site for replacement of some parts, returning the product to a
suitable condition for resale/lease;
•
F actory Produced New Models (FPNM) (formerly called
‘remanufacturing’) – where devices are returned to our factory
in Germany at end of lease to undergo a strict cleaning,
testing and quality assurance process. This ensures the
device is as good as new, effectively doubling its lifetime
and guaranteeing the same quality and performance as the
original machine;
•
•
C
ollection programmes: our global toner cartridge collection
programme has been operating since 1990, ensuring
returned cartridges are recycled into new cartridges using
a closed loop process with no waste to landfill; and our
inkjet cartridge recycling scheme launched in 15 countries
in Europe in February 2013 and collected around 1,000 kg
(almost 23,000 cartridges) by year end, removing them from
household waste streams;
R
ecycling Canon materials into new products such as
calculators and printers: two new calculator series in 2013
include recycled plastic – the LS-123K series, which uses dual
solar/battery power, and the slimline X MARK II calculator,
which runs entirely on solar power.
These programmes save significant resources and CO2
emissions. For example, FPNM models re-use up to 93% of
existing components by weight and our lifecycle assessment
simulation shows the process saves more than 80% CO2
compared to devices made entirely from new parts in Asia.
FPNM models support customers’ environmental objectives and
sales across EMEA doubled in 2013 vs 2012.
10 Canon EMEA Sustainability Report 2013
Océ integration
The integration programme continued during 2013. Where
integration resulted in a move to a different office building,
sustainability considerations were taken into account,
alongside other factors. Since 2011 we have made savings of
36,000 m2 on our office area – equivalent to saving a kilotonne
on our carbon footprint. In 2013, our per capita footprint
reduced by over 30% vs 2012.
ISO 14001
Our global ISO 14001 certification demonstrates to stakeholders
how seriously we take environmental sustainability; across
EMEA, 191 sites in 25 countries are certified. In 2013, 29 sites
in 13 countries passed re-certification audits and we registered
no non-conformities. Similar to Canon sites, former Océ offices
are included in our global certification programme when they
meet our internal criteria – for example business need or size of
operation (floor m2, energy use).
Corrective actions: We identified two corrective actions
in 2013.
•
contractor’s lorry leaked diesel fuel near our warehouse and
A
insufficient cleaning by contractors resulted in some surface
water pollution. This was removed and the correct processes
and policies to follow were reinforced with our contractors.
Suppliers and partners
Following a study of our warehouse capabilities,
we are consolidating our European warehouse
operations in the Netherlands, to improve efficiency
in our supply chain. We selected Nippon Express as
our strategic logistics partner and they will build a
new warehouse in Rotterdam to meet our needs.
For this strategic partnership, sustainability
considerations have been embedded throughout,
from the warehouse design and construction,
to future operation. This includes a service level
agreement covering sustainability performance such
as packaging innovation, waste recycling, green
procurement and sustainability reporting. Nippon
Express has appointed a sustainability manager to
further develop their sustainability strategy
and has involved Canon in a process to identify
Nippon Express’s material sustainability issues.
The warehouse will
be built to BREEAMVery Good certification standards and will start
operating in 2015.
www.canon-europe.com/About_Us/sustainability/
Progress against the targets we set in 2012 is shown below. We are making good progress against three of the objectives
but have not achieved the transport carbon efficiency target. This was due to changes to the mix of product categories and
volumes shipped, together with additional associated drayage.
AREA
OBJECTIVE
TARGET*
2013 PROGRESS
Canon EMEA carbon
footprint
Reduce by 1.5% per annum vs
turnover (compared to 2010)
-15% by 2020*
-7% vs 2010
Increase waste recycling at all
EMEA offices
52% by 2014*
50%
Increase waste recycling at Canon
warehouses including outsourced
warehouses
85% by 2014*
83%
Sustainable products
Grow volume of certified and
recycled paper grades
75% of paper
turnover by 2014*
86% of paper turnover
Transport carbon
efficiency
Reduce vs 2012 net sales
-2% 2013
Not met
Resource efficiency
* Measured against the consolidated combined 2010 performance baseline of both Canon and Océ
•
We identified that a product used by service technicians
contained propellant R134a that has a high global warming
potential. A substitute product was sourced, suitable for
most required uses, and affected NSOs were asked to
replace stocks with the new product. Compliance is
being monitored.
Customer engagement
During 2013, we produced reference manuals relating to
sourcing promotional items and event guidelines which
included information on sustainable procurement. These help
internal colleagues understand and recognise areas where care
may be necessary when sourcing items or planning events
– for example, avoiding items made from hazardous or nonsustainable substances, and reducing waste by ordering only
the required amount.
The results of our annual customer loyalty survey continue
to show that customers who are aware of Canon’s strong
environmental commitment are satisfied with our efforts (84%),
and 59% say this has an influence on their buying decision.
We also ask customers to complete a post-service survey and,
in 2013, 81% of customers expressed satisfaction with
our service engineers’ awareness and communication of
environmental information.
Other
•
W
e launched our Engineer Certification Programme for
service engineers. The Foundation level includes a module on
sustainability, aiming to help engineers answer questions the
customer may have regarding sustainability, for example about
environmental savings relating to their products;
Working with suppliers and partners
•
W
e applied a maximum CO2 rate of 130g/km for new
company cars in 2013, reducing to 120g/km for 2014. Several
countries acted proactively and achieved the lower level last
year for a large proportion of their fleet. Only Russia is exempt,
continuing at 130g/km, as the availability of cars meeting
120g/km with suitable size and capacity is very limited;
•
W
e took the decision to change our VPN token supplier which
has enabled us to increase internal data security at a lower
unit cost and more sustainably, as the new tokens have a
replaceable battery. We have also moved about 30% of our
tokens into soft tokens, further saving costs and impact;
•
A
n energy review at five Canon offices in the UK, Germany,
Austria, Portugal and Denmark resulted in savings worth
almost €70,000;
•
F our Canon EMEA sites generate renewable energy to meet a
proportion of their energy needs; in total 11 sites buy between
70-100% renewable energy.
Other initiatives during 2013 included:
As a result of the Océ integration, our supplier list increased by
around 50%. Procurement is working to rationalise our supplier
list, aiming to reduce the total number to 10,000.
We work with suppliers to ensure they comply with our
green procurement guidelines. This includes supporting our
tier 1 suppliers to work with their own supplier network to meet
our guidelines. For example, when we commission work from
an agency, the materials may be produced by the agency’s
supplier (our tier 2 supplier). If these materials were in scope
of our green procurement policy, we would work with the
agency and its supplier to ensure the materials met our criteria.
We would also help our tier 1 supplier understand the criteria
so they could highlight and apply them to their other suppliers,
when relevant to Canon business, or to improve their own
sustainability objectives.
www.canon-europe.com/About_Us/sustainability/
Canon EMEA Sustainability Report 2013 11
environment
Achievements against targets
Patrizia Poletti –
Canon PowerShot S100
Society
Engaging with stakeholders
We interact with our stakeholders in many ways – from
supporting employees, on whom our business depends,
to inspiring customers and others who use images to
enrich their lives. We seek stakeholder feedback in a
variety of ways including surveys, events, conferences and
forums. See ‘Stakeholder relationships’ on our website.
Our business impacts communities wherever we operate,
offering employment opportunities, for example, and
providing business to local suppliers. In return, we support
communities through a variety of partnerships.
In the workplace
We want to be recognised as the employer of choice in
our sector, attracting talented employees and offering fair
working conditions and practices. We welcome the diversity
12 Canon EMEA Sustainability Report 2013
of our workforce – we have over 50 nationalities working
in our headquarters offices, which helps us do business in
116 countries. We have a number of EMEA-wide policies
and training that provide a business framework, including
for diversity, and all employees operate under the Canon
Group Code of Conduct, which supports an ethical approach
across our entire business. For other areas, however,
such as health and safety, each operation follows the
prevailing national policy.
In 2013, Canon Netherlands and Canon Spain both won
Top Employer awards, with Canon Netherlands achieving
the highest score of the 56 qualifying companies. Canon
Norway won a Great Place to Work award, gaining 7th
place, and was also chosen to receive the inaugural
www.canon-europe.com/About_Us/sustainability/
‘President’s Award for Sustainability’ from Canon EMEA’s
President, Rokus van Iperen. Canon Oy won The Best Sales
Organization in Finland 2013.
Information on our EMEA-wide employee engagement
programme called Pursuing Excellence can be found in the
CEO message.
Océ integration
We continued the integration of Océ and Canon operations
across EMEA during 2013, operating a joint approach between
relevant Océ and Canon teams in each country. For example,
Canon and Océ managers and employees from each business
area held joint workshops to ensure all relevant information and
procedures were mapped out to support a smooth integration
and no legal deficiencies.
An integration monitoring survey was carried out in 2012 in
the first countries that went through the integration process, to
see what went well and what could be improved. Employees’
responses to this survey fed into learnings and actions that
were then applied to the integration process in subsequent
countries. Actions included • more emphasis on ‘cultural’
integration – for example access to a Canon email address and
intranet at integration; • change workshops for directors and
managers to focus on cultural aspects and help them support
their teams through the process; • early opportunities for team
Employee survey
In 2013, we carried out an EMEA-wide employee
survey – ‘Your Voice’ – the first since the Océ
integration programme started.
We value this feedback from employees and use it to
take action to improve our leadership, engagement
and performance management programmes across
the whole business. See the ‘Message from the
President’ for more information on these action plans.
All the survey results are shared with national sales
organisations and across departments and functions
so that specific plans can be put in place to address
areas where action is needed and to further develop
our strong points.
In this survey, we changed a previous question
asking whether employees felt Canon was ‘socially
responsible in the community’ into ‘socially
responsible in all its activities’ to broaden the remit.
The response was below our benchmark norm score,
which may partly be due to differing interpretations
of the meaning of the phrase, as 26% of respondents
said ‘Don’t know’. We are therefore aiming to improve
understanding and knowledge in this area. The next
survey will take place in 2014.
www.canon-europe.com/About_Us/sustainability/
SOCIETY
Supporting employees and
communities wherever we operate
members from each entity to get together; • customer visits and
activities by integrated teams. A further survey was then carried
out country-by-country as each completed integration. Results
from these showed that employees felt the most important
elements to effect a smooth integration were alignment from
management, with good leadership and direction; allowing time
for the changes to be understood and worked through; and an
understanding of the cultural transition taking place.
Learning and development
In 2013, learning and development teams worked with
business groups and functions to identify the skills and
capabilities required to deliver the company’s strategic goals.
These needs then fed into the development of learning curricula
to support the development of the required skills. Alongside this,
as part of the performance management process, employees
agreed personal development plans with their manager to help
them meet specific needs or career aspirations. We encourage
employees to develop their career within Canon and, in 2013,
34% of vacancies were filled by internal candidates.
Learning is delivered through the learning portal, whether
online, in classroom or through other media. At the end of
2013, we were able to make the learning portal available via
the internet to around 4,000 former Océ and Canon Business
Services (CBS) employees who have no intranet access.
87% understand
how their work
contributes
to achieving
Canon’s goals &
objectives
68% employees
responded
(11,000+)
90% are proud
to be associated
with Canon
82% believe
Canon does
business in an
environmentally
responsible way
Only 40% believe
we recruit &
develop future
capabilities
Under half think their
performance review
fully identifies their
strengths
88% agree with
our strategy
Three-quarters feel their
manager recognises a
job well done
Canon EMEA Sustainability Report 2013 13
Employees also have access through the portal to a wide variety
of courses outside their identified development needs, including
new applications such as getAbstract, which offers access to over
9,000 summaries of the best business books.
All mandatory training is delivered and tracked via the learning
portal. See the ‘Business’ section for more information.
In the community
We support our local communities in a variety of ways, from
cash and in-kind donations to sponsorship and volunteering
activities. We have captured top-line information on these
initiatives in previous years and, in 2013, we introduced a new
database to record more detail and can report the following
results. We estimate our activities in 2013 reached around
2.26 million people directly or indirectly within our local and
business communities.
•
•
•
•
1,475
hours volunteered by employees in working hours
•
249
activities in total were carried out by 21 national and
regional sales organisations and two headquarters offices.
1,631
hours volunteered by employees in their own time
€146,000
in cash donations
€66,550
for in-kind equivalent support
(e.g. product donations)
Regionally
We continued our regional partnerships with the World Wide
Fund for Nature (WWF) and the Red Cross. Canon Inc. also
announced an official partnership with the International
Association of Athletics Federation (IAAF) World Athletics
Series from 2013 to 2016, contributing to the promotion and
development of athletics worldwide. Regionally, Canon Europe
supported the IAAF World Championships in Moscow, including
on-site behind-the-scene technical support to journalists and
sports photographers from the Canon Professional Services
(CPS) team. We also announced that we will be the official
supplier of imaging solutions to The 2014 Ryder Cup at
Gleneagles. This will include providing all photography, video,
print and copying solutions used by the event organisers, and
CPS will be on site to share their imaging expertise and help
professional photographers take the perfect shot.
across EMEA switched off their lights, to taking part in voluntary
training organised by WWF in how to handle potential oil spills
in the Baltic Sea (Finland).
Red Cross: We again supported 16 European Red Cross
societies which organise projects that provide opportunities,
knowledge and understanding to young people. These included:
•
promoting
social integration through holiday camps in
Belgium, France and Norway for impoverished or disabled
children (some including their family too);
•
supporting
vulnerable families in Denmark and providing
emergency shelters in Finland for young people dealing with
problems at home, such as alcoholism;
•
helping
to provide meals for children in Poland who don’t
get regular meals at school or home, improving their ability
to learn;
•
in
Sweden, supporting traumatised young refugees arriving
from war zones;
•
•
a safe sex and sexual health awareness campaign in Italy;
an
education campaign about gender violence in Spain,
‘El Machismo Mata’ (Machismo Kills).
Locally, employees supported the Red Cross by giving blood;
organising golf days for customers; and fundraising following
typhoon Haiyan in the Philippines.
Locally
Canon’s focus areas for social contribution activities are
outlined on the Canon Inc. website and Canon EMEA targets its
community support similarly. Within this framework, however,
national organisations are able to decide which specific local
projects to support, based on reasons such as proximity to our
business operations; knowledge of the requesting organisation;
type of support requested e.g. cash, in-kind, volunteering;
urgent local need; and supporting our regional partnerships with
WWF and Red Cross. Many more requests are received than
can be met and projects often cover more than one focus area.
Examples of local projects supported in 2013 are below.
WWF: Our principal
partnership project in 2013,
alongside the global photo
network, was the WWF
expedition to the Laptev Sea. Scientists have long wondered if
the walrus and polar bears living there are a separate species
distinct from those found to the east or west. It is hoped that
tissue samples taken during the expedition will solve this genetic
mystery which has implications for conservation management
in this region, where populations are affected by climate
change, increased shipping and oil and gas exploration. Russian
wildlife photographer, Alexey Ebel, went along to document the
expedition, providing stunning images using Canon equipment
and also some practical tips for photographers working in
similar challenging conditions.
At local level, our national offices and employees supported
WWF activities ranging from Earth Hour, when 18 Canon offices
14 Canon EMEA Sustainability Report 2013
www.canon-europe.com/About_Us/sustainability/
© Alexey Ebel
WWF-Canon
Environment: Since 2011, we have planted and tended
around 18 hectares of forest across several countries. • Working
with the Ministries of both Forestry and Education, Canon Eurasia
is donating 10,000 trees for a Canon-supported forest in Van
(Eastern Turkey). Local school children helped plant some of the
4,000 trees donated in 2013, alongside the Canon forest team,
the local Canon dealer and local government representatives.
The project raises the children’s awareness of the environment.
• With funding from a recycled product promotion, Canon
Middle East employee volunteers planted 2,939 native Ghaf tree
seeds; the seedlings will be transplanted in 2015.
Social welfare: Canon South Africa continued to support the
South African Disabled Golf Association’s ‘First Swing Club’,
giving disabled young people the chance to try golf as a sport,
which both offers an outdoor experience and improves muscle
movement. • Canon South Africa employees repaired the walls,
floor and roof of the Orange Farm centre that cares for and feeds
orphans and local children who might otherwise starve.
Local communities: Canon Norway helped a local primary
school to clear up a stretch of riverbank and also printed
booklets for the school. • Canon Portugal continued support for
an Iberian wolf sanctuary by donating a photo printer and paper
and employee volunteering. • Canon Middle East supported the
Dubai Autism Center with their awareness campaign in April.
Education: Canon UK hosted a careers fair for students and
their parents, and also invited local school students to their
www.canon-europe.com/About_Us/sustainability/
office to learn about sales and marketing jobs and working
in a big company. • Canon Eurasia conducted photography
lessons and donated cameras to local schools to promote
photography and creative skills and students’ awareness of the
natural environment. • Canon Europe’s legal team partnered
a London law firm to host an information session for school
students considering a career in law. The students, all attending
UK government-funded schools, would each be the first in their
family to go to university. • Canon Germany printed 100 A1size colour posters to support a travelling art exhibition raising
awareness of illiteracy; one billion adults – approximately 26% of
the world’s adult population – cannot read.
Sport: Over 25,000 people took part in the Vienna Business
Run, including 39 Canon Austria and Canon Eastern Europe
employees, with the ‘Canon Elite Team’ coming 4th overall.
• Canon Switzerland employees took part in a Zurich run
raising funds for WWF. • Employees from Canon Hungary,
Canon Austria and Canon Switzerland took part in bike-to-work
schemes, cycling over 11,000 km between them.
Volunteering: Canon Netherlands employees volunteered
help in several ways, including cleaning up woodland area,
collecting rubbish from a beach, accompanying elderly people
on an outing and cleaning an animal shelter. • Canon Europe
employees organised a fundraising charity bazaar in the London
regional headquarters office raising around €5,500, including
a talent show, book sale, hairdressing, cake sales, and a raffle
prize draw.
Canon EMEA Sustainability Report 2013 15
Tijs Letschert –
Canon EOS 7D
Business
Developing responsible businesses
Through our products, services and solutions, we help
our customers develop, diversify and grow their own
businesses sustainably. See ‘Supporting our customers’ for
some of the ways we support our customers, from tailored
print strategies and solutions to collaborative events. We
seek to do business profitably and responsibly and we work
in partnership with our suppliers to ensure they meet our
requirements for safe, responsible products and to support
their business development. Finally, we make sure our
employees have the right tools and skills to do their job.
Staying compliant
Our broad product range and geographical spread bring a
wide variety of laws, regulations, directives and standards.
We prepare for new regulation by liaising with Canon Inc.
16 Canon EMEA Sustainability Report 2013
and its manufacturing facilities, with relevant legislative
bodies, and with our national sales organisations.
We belong to over 80 industry associations and lobbying
groups across the region, including DIGITAL-EUROPE,
EURIMAG, JBCE and EuroVAprint and seven pan
European federations.
Since 2011, Canon has been a signatory to the EU Voluntary
Agreement (VA) on imaging equipment, endorsed by
the European Commission in January 2013 as equivalent
to binding regulation. Commitments under the VA
include compliance with the latest ENERGY STAR® power
consumption requirements, as well as ambitious targets
to meet the most advanced ecodesign measures (duplex
printing, recycling, polymer composition, spare part
availability, cartridge recycling etc.). A new version of the
www.canon-europe.com/About_Us/sustainability/
BUSINESS
Supporting wider
economic growth
VA, agreed by the 16 signatories in December 2013, will start
applying soon, implementing the new ENERGY STAR® 2.0
specifications for home and office imaging equipment sold in
the 28 EU countries.
All former Océ (now Canon) employees were given access
to the Canon learning portal at the end of 2013 and will
complete training during 2014. We will summarise progress
in our next report.
The dedicated compliance assessment group at our regional
headquarters ensures that business areas understand and
plan for new regulation, to ensure our products, solutions and
services can be safely – and legally – sold.
Security
External compliance
In 2013, we completed the EU timber regulation requirements,
prepared for the release of ENERGY STAR® 2.0, and updated
Blue Angel requirements. We reviewed the implications of the
new WEEE Directive (Waste Electrical & Electronic Equipment),
monitored plans by several countries to develop their own WEEE
regulation, and have been actively discussing a methodology
to identify new substances that will be added to RoHS 2
(Restriction of Hazardous Substances Directive).
Internal compliance
In 2013, Canon Europe reported no deficiencies from internal
compliance standards and also reported no negative responses
in the global Canon Financial Statement letter of fiscal year 2013
and internal controls questionnaire, completed by almost all
Canon Group entities. Alongside this annual reporting, we also
submit regular performance updates to Canon Inc. including
biannually on environmental targets and company performance,
and monthly on financials.
All Canon employees are bound by the Canon Group Code of
Conduct, which supports an ethical approach across our entire
business. It includes clauses on fair competition; respect for
laws and intellectual property; corporate ethics; respect for the
individual; and non-discrimination. It is supported by EMEA
policies and training such as anti-corruption and bribery.
Compliance training: All employees, including new hires,
must complete compliance training on a variety of topics
including anti-corruption and bribery, competition law,
environmental awareness, information protection and IT
security. The courses are available in a number of languages
including English, French, German, Italian, Spanish, Russian and
Turkish, however some employees say it is hard to complete the
courses where they are not in their first language. To remedy
this, we are translating our legal compliance courses into
additional languages and investigating why employees have not
completed the training within the allocated timeframe.
To strengthen our compliance programme, we are introducing
refreshed courses for anti-corruption and bribery and
competition law. This is to ensure employees maintain
their knowledge and know where to go to should they
have questions. Online compliance training provides basic
information; where additional region-specific knowledge is
needed, we are carrying out more comprehensive workshops for
the relevant employees.
www.canon-europe.com/About_Us/sustainability/
We take data security very seriously; we have an information
security policy and the security group maintains an ISO 27001
certification which extends to the services we offer to customers.
This ranges from having processes to securely erase all data at
the end of device life to advising customers on print security
and providing solutions. Canon Europe is a member of the
Information Security Forum (ISF) and sponsored the 2013 world
congress. This allows us to better understand organisations’
priorities around print security and also to share other ISF
member companies’ experiences and responses to issues. We
have also contributed to the ISF’s published Standard of Good
Practice for Information Security pertaining to document security.
Suppliers and partners
Supplier Code of Conduct: In 2013, Canon introduced
a formal Canon Supplier Code of Conduct, setting out the
international principles we believe in and support, such as not
allowing forced or child labour and fair compensation, and
we ask our suppliers to comply with the specific standards of
conduct as a minimum.
New General Purchase Terms and Conditions: Canon
also updated its General Purchase Terms and Conditions in
2013, which now contain a clause on sustainability, setting
out our expectations from suppliers in this respect. The Canon
Supplier Code of Conduct is incorporated in our updated General
Purchase Terms and Conditions.
We anticipate that all national sales organisations will have
translated and included these changes into their own terms and
conditions by mid-2014, which will enable us to better evaluate
where risks may lie in our EMEA supply chain and take action.
Green procurement: By the end of 2013, 74 suppliers
of product-related and packaging items had been assessed
for compliance with our green procurement standards.
Teleconferences were held with 10 new suppliers to review their
completed questionnaire and offer advice.
Maintaining our brand reputation
The Canon brand is the external face of our organisation and
we rigorously protect it to maintain our good reputation – from
taking action against counterfeiters, to ensuring marketing is
clear and honest, to protecting intellectual property (IP).
Patent protection
As Canon’s business continues to expand – through new
developments, market expansion and by acquisition – the
need to protect our technology and innovations increases.
After completing an acquisition we work with new colleagues
to bring patent protection into line with Canon’s practices.
Canon EMEA Sustainability Report 2013 17
Such acquisitions bring opportunities to develop new joint
technologies based on shared expertise and opportunities
and we ensure patent protection is in place to safeguard new
developments. We are developing a mandatory online course
on patent awareness for all employees within product and
service development.
In emerging markets, we are developing different strategies
from those Canon uses in more developed countries to
obtain and enforce IP rights. Patents may not always be the
most effective way to protect Canon’s IP, especially where the
inventions are in software or complex fields of technology.
External developments also affect us; we expect the Unified
Patent Court to be created by 2016, along with the Unitary
Patent, which will have profound effects on the way Canon and
its competitors obtain and enforce patents in the EU.
We continued to take steps towards a regional IP headquarters,
developing and training relevant employees at EMEA
headquarters and also in our EMEA companies. In 2013, this
included staff exchanges between Canon Europe and Canon Inc.
to offer insight into challenges faced by each company and to
improve collaboration.
Brand protection
One of the actions we take to protect our brand and reputation is
to remove counterfeit products from sale and stop the import of
Canon products not intended for the EMEA market, which may
damage customers’ experience of our products.
We continue to work with international organisations, such
as the World Customs Organisation and INTERPOL, and
other imaging consumables manufacturers through the ICCE
industry group, to investigate the import and sale of counterfeit
goods. In EMEA in 2013, we conducted 84 raids, received 172
customs notifications and seized 225,000 counterfeit items.
We also identified and took action against websites and social
media accounts trading in counterfeit Canon products, or
impersonating genuine Canon sites.
We carried out 48 training sessions for customs and police
and we added Belarus to the countries in which we hold a
customs registration, which allows customs to seize suspected
counterfeit Canon-branded goods more effectively.
During 2013, we created and distributed new internal
guidelines for sourcing promotional items, including advice
on making more sustainable choices. The guidelines include
the requirement to register with Chinese customs any branded
promotional or marketing items we source from China, so they
can be identified as items genuinely procured by Canon.
Human rights and
labour standards
We have taken two significant steps in this area. We have
a specific Supplier Code of Conduct that references the ILO
Covenants (see ‘Suppliers and partners’ above) and Canon
EMEA signed up to the UN Global Compact in January 2014,
thus underlining the importance we place on upholding these
rights and other principles. We are currently baselining our
performance for reporting.
To share experiences and best practice on respecting human
rights in daily business activities and effectively address and
remedy internal and external complaints, we took part in a
research project organised by CSR Europe and also participated
in pan European workshops with other corporates to share
learnings. In 2013, no grievances related to human rights
were filed.
Stakeholder dialogue
We have taken as our key stakeholders those identified as
most relevant by our parent company Canon Inc. and we use a
variety of mechanisms to engage with them including surveys
and other forums. In order to identify the issues of most
importance to our stakeholders, we will start to conduct specific
stakeholder dialogue during 2014 and will report on this in our
next sustainability report.
Customers
Employees
Suppliers National and local
governments
Local communities
Stakeholders
NGOs
Canon Inc.
Shareholders
and investors
Other companies
Universities and research institutes
We work closely with consumer protection organisations
across EMEA to try to prevent the importation of Canon products
that, although genuine, are not intended for sale in the EMEA
region. These products, imported and sold without Canon’s
consent by a few resellers, can damage consumers’ experience
and enjoyment of our products and may harm our brand and
reputation. Such products may not have correct language
manuals and may have had dangerous third party accessories
fitted by the reseller to try to localise the product for the EMEA
region – for example an electrical power adaptor.
18 Canon EMEA Sustainability Report 2013
www.canon-europe.com/About_Us/sustainability/
BUSINESS
www.canon-europe.com/About_Us/sustainability/
Canon EMEA Sustainability Report 2013 19
Canon EMEA – selling to customers in 116 countries
Global net sales
by region 2013
Employees 2011-2013
2013
Europe
30.15%
Americas
28.39%
Japan
19.19%
Asia &
Oceania
22.27%
16,721
2012
2011
13,664
10,888
Our regional headquarters are split over four
locations in the UK, Netherlands (x2) and Germany
Please recycle this report after use
Photos on pages 2, 8, 12, 16 and 19 were taken by Canon employees working in Germany, Italy, Switzerland and Canon Europa
Find more information on Canon Europe and sustainability at www.canon-europe.com/About_Us/sustainability
Please send any feedback or queries relating to this report, or to Canon EMEA’s sustainability activities, to:
[email protected]
We have used this symbol throughout the report to indicate that additional information is available on our website. The pdf version of the report includes hyperlinks.
Canon Inc.
Canon Europe Ltd
canon.com
3 The Square
Stockley Park
Uxbridge
Middlesex
UB11 1ET
United Kingdom
+44 (0)20 8588 8000
[email protected]
Canon Europe
canon-europe.com
© Canon Europa N.V., 2014