CODE 1337
PG-16
NON-EXEMPT
HARDWARE TECHNICIAN
(Information Technology)
Must have the physical, developmental and mental ability to perform job tasks, work
efforts, responsibilities and duties of the job illustrated. The job description herein
provides for the range of duties to be performed for this position. It is not intended to
reflect all duties that are required within this position.
MAJOR FUNCTION
Primary Function: Responsible for the installation, repair, and maintenance of personal
computer hardware including stand-alone units, and those on local area networks, and wide area
networks.
Secondary Function: Perform advanced technical work in operating a variety of Data Center
computer equipment and systems. Required to make independent decisions accordingly and is
subjected to working second shift.
ILLUSTRATIVE DUTIES
Primary Duties – Hardware Technician
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Install or upgrade personal computer hardware as necessary.
Receive and respond to service calls regarding hardware problems.
Provide on-going assistance to end-users regarding hardware questions and operational
needs.
Ensure that personal computer hardware and related equipment are maintained in a good
state of repair.
Troubleshoot, recommend, and take corrective action as appropriate
Assist PC Coordinators with PC/Laptop setups, imaging and installations
Make all necessary arrangements for equipment installation upon delivery of hardware
products.
Complete work tickets within established timeframes.
Assist IT Service Desk as required.
Provide training and support services to personal computer users.
Assist with development of PC hardware standards.
Responsible for self-education and general knowledge of new/improved personal
computer hardware and software.
Performs related duties as required.
Secondary Duties - Data Center
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Monitors and operates various computer systems using advanced operating systems such as:
IBM Mainframe Systems, Mid-range Systems, local and remote teleprocessing controllers,
data lines, and terminals.
CODE 1337
PG-16
NON-EXEMPT
HARDWARE TECHNICIAN
(Information Technology)
(Continued)
Secondary Duties - Data Center (continued)
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Operates Laser Printing Systems (i.e. forms design, download, customize, compile and
catalog maps), Intranet and Internet Systems, PC, Client Server Systems, and Network
communications systems.
Operates peripheral equipment as required: (i.e.: line printers, lasers printers, bursters,
decollators, tape drives, cartridge tape drives, cassette drives, and CD drives).
Schedules, submits, and assures that jobs run in proper sequence. Maintains the Job Schedule
and Job Submission Tables. Checks and assures that each job has completed properly.
Schedules, keys request data, verifies entered data, submits jobs and distributes reports for
user requests.
Performs backup, de-fragmentation upload, download, and reorganization of data sets.
Participates in the development of operations procedures and production schedules.
Performs related duties as required.
KNOWLEDGE, ABILITIES AND SKILLS
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Knowledge of standard personal computer hardware and related equipment used within
the county.
Knowledge of a wide variety of personal computer hardware.
Must be able to communicate effectively with end-users, IT staff, and vendor support
personnel.
Ability to install various software packages on personal computers.
Must be able to work independently and solve problems effectively and creatively.
Must have the ability to see, write, and perform data entry keying efforts.
Ability to concentrate on detail and sequential work tasks.
Ability to speak in a manner that can be understood.
Ability to sit for long periods.
Ability to bend, stoop, sit, and stand.
Ability to perform tasks that require eye and hand coordination.
Ability to research, investigate, experiment, detect, inspect, verify, recognize, and
recommend personal computing solutions.
Ability to perform preventive maintenance and troubleshoot repairs on personal computer
systems.
Ability to train others on various PC related duties both hardware and software.
Ability to establish and maintain an effective working relationship with other employees
and officials.
Ability to use independent judgment and make analytical recommendations.
Ability to communicate effectively both orally and in writing.
CODE 1337
PG-16
NON-EXEMPT
HARDWARE TECHNICIAN
(Information Technology)
(Continued)
MINIMUM QUALIFICATIONS
Graduate from an accredited high school or possess an acceptable equivalency diploma.
Minimum of one (1) year experience in end-user support that includes trouble-shooting and
repair of personal computers. Must possess knowledge of standard personal computer hardware
and software including the ability to perform repair, problem determination, and resolution.
Must have a valid driver's license and be able to secure a valid Florida driver's license at the time
of employment within this classification.
A comparable amount of related training and experience may be substituted for the minimum
qualifications.
SPECIAL REQUIREMENTS
Must provide and utilize personal transportation in daily travel to remote sites to perform service
calls.
Must have a home telephone within thirty (30) days of employment in this classification as
employee is subject to call out.
This position may be required to report for work when a declaration of emergency has
been declared in Polk County.
SPECIAL PREFERENCES
The preferred applicant will have experience with County Government, specifically dealing with
Polk County personal computer use and computer operations. Primary - A+ Certification,
personal computers, PC operating systems, Windows, and client servers operating Microsoft
Windows 2000/2003 Server. Secondary - MVS and JES2 on an IBM or IBM compatible
mainframe, VTAM, VSAM, OS/400 operating system on an IBM AS/400.
HR USE ONLY:
Updated: 05/30/2017