JOB DESCRIPTION
Job Title:
Receptionist
Department/Location:
No 4 Hamilton Place, London
Reports to:
Event Sales and Co-ordination Manager
Staff Responsibilities:
N/A
SUMMARY OF POSITION
To provide a friendly and efficient telephone and reception service with the
key aim of ensuring customers, visitors, members etc. receive a professional
and warm welcome and are directed appropriately to personnel within the
building, whether this is face to face or via telephone.
PRIMARY RESPONSIBILITIES
Telephone Communication, Correspondence and Greeting Visitors
Answer the phone within 3 rings in a polite and friendly manner.
Deal with all telephone queries or direct them to appropriate person.
Ensure answering service message is informative and demonstrates the
calibre of the venue.
Deal with all correspondence in a courteous and professional manner whether
via email or letter.
Greet all visitors to the Society in a friendly and welcoming manner and direct
them as appropriate.
Ensure that all visitors are made to feel important.
First Aid and Fire Alarm
Conduct testing of Fire Alarm on a weekly basis and record in log book.
Ensure First Aid Book is fully stocked and orders as and when necessary.
Ensure Accident Book is available to all First Aiders.
Reception
Ensure reception area is kept clean and tidy.
Ensure no obstructions via entrance or fire escapes.
Administration
Ensure post is dealt with daily.
CRM Database Management – Venue Hire:
Learn and be able to demonstrate effective use and management of CRM
Database system to optimise accuracy and help the venue team log all venue
enquiries and provisional bookings.
General
Maintain high standard of personal presentation.
Represent the Society in a professional manner at all times.
Undertake all responsibilities with reference to Society procedures.
Ensure safe working area and work procedures in line with Society's Fire,
Health, Safety and Hygiene policies, Data Protection, Equal Opportunities and
other statutory requirements.
Undertake any reasonable duties as specified by the
Manager/Marketing Manager that are within skills and capabilities.
Venue
PERSONAL SPECIFICATION
CRITERIA
ESSENTIAL
DESIRABLE
Qualifications
Educated to O’Level or
GCSE standard in Math
and English.
Attainments/
Competencies
N/A
Previous Experience
Reception/Administration
Special Aptitudes (e.g.
verbal or written skills,
manual dexterity etc.)
Excellent communication Highly focused work
skills
ethic
Organisational skills
CRM Database
Experience
Note – This job description is not exhaustive and will be subject to periodic
review. It may be amended to meet the changing needs of the Society. The
post-holder will be expected to participate in this process and we would aim to
reach agreement on any changes