Job Title:
Reporting to:
Receptionist
Beth Coffey, Reception and Facilities Manager
NoFit State is the UK’s largest touring contemporary circus company. Every
year the company engages with 120,000 -150,000 people of all ages and
backgrounds from across Wales, the UK and the world.
NoFit State is a dynamic creative organisation that thrives on challenge and is
constantly seeking to learn and improve in all areas of everything that we do. We are
inspired by the extraordinary things that ordinary people can achieve and celebrate
the communal strength that comes from the traditional circus touring life.
Our vision:
 We will create extraordinary work
 We will inspire loyalty and passion
 We will change people’s lives
 We will tread lightly on the earth
 We will be a truly sustainable organisation
 We will be an integral part of a vibrant and dynamic sector
Rooted in Wales, NoFit State Circus delivers:
 Medium and large scale professional productions that tour across the UK and
internationally
 An extensive participatory community and learning programme
 A professional development programme to support the transition from
community participation to professional training and from professional training
to employment
Purpose of the Role
To support the work of NoFit State, and maintain a strong and efficient core
infrastructure, including effective management of company facilities.
Main Responsibilities
Support the development of a strong and vibrant circus community in Cardiff.
Reception is one of the most important points of contact with the company. All
reception staff have an absolute responsibility to ensure their behaviour reflects the
company’s core values: friendly; open; inclusive; reliable; trustworthy.
Front of house and general reception duties include:
• Ensuring that customers and class attendees feel welcom and treated with
respect and courtesy
• Ensuring that the telephone and emails are answered in a friendly, polite and
professional manner, and that all messages are passed on promptly and
accurately
• Making sure that our buildings are physically welcoming, safe and clean, and
all ongoing maintenance and repairs are undertaken promptly
• Maintaining good standards of security at our buildings
•
Ensuring all fire exits are kept clear, all fire doors and emergency exit and
lighting systems are fully functioning, and carrying out regular emergency
system testing
Reception is also responsible for:
• Providing First Aid when necessary
• Ensuring that adequate First Aid and welfare supplies are maintained
• Maintaining the First Aid rota and logging accident reports
• Ensuring that all staff (including teachers, workshop leaders, and project
managers) are aware of first aid systems
Support the delivery of creative and learning programmes within our Cardiff base.
Reception is responsible for:
• Maintaining all databases relating to the community class programme
• Maintaining accurate records of class attendees’ contact details and health
and medical needs
• Booking participants onto community classes and maintaining all paperwork
relating to the evening programme, including schedules and briefs
• Providing, where necessary, all building users with a building induction and
guided tour
• Ensure that data protection regulations are adhered to at all times
Support the effective working of the company’s core staff and infrastructure.
Reception is responsible for:
• Distributing post around our offices and taking all post to the post box
• Maintaining all office and administrative supplies (stationery / postage etc)
• Ensuring that all key administrative resources (printers / copiers / franking
machines, etc) are always in good working order and have all necessary
supplies
• Attending weekly meetings, communicating all building and diary issues to all
other core staff
Support the company’s core financial sustainability.
Reception is responsible for:
• Maintaining accurate financial and stock records for all merchandise sold
• Maintaining accurate financial records for all classes and training
• Ensuring that all credit card records are maintained in accordance with data
protection regulations
• Ensuring that all cash received is recorded, kept safe and secure and
transferred to the main finance office
• Ensuring that all financial information is accurately transferred to the finance
officer
• Upselling other NoFit State activities to users
• Achieving best value for money in all relevant areas of expenditure
Company Culture
The Reception team will need to support the development of a strong and
effective working culture within the company through:
• Creating a strong culture of respect in which beneficiaries are actively
listened to and suggestions and concerns welcomed and acted upon
• Ensuring that everyone is always thanked for their support and contribution
and understands how important they are to us, and delivering on
commitments and promises
• Developing robust forward planning rather than relying on crisis management
•
•
•
Ensuring clear and effective and timely practical decision making and
communication of decisions
Ensuring a united front in which all core staff actively demonstrate respect
and support for each other both internally and in front of all external people
and partners
A positive working culture in which everyone actively listens and makes
decisions and come to conclusions on the basis of evidence and fact rather
than assumption or partial knowledge, which focuses on problem solving and
actively supporting all other staff to succeed
This is a guide to the nature of the work required of the Receptionist. It is not wholly
comprehensive or restrictive and may be reviewed with the post holder and the line
manager from time to time.
Position in the Company


The Receptionist will be line managed by the Reception and Facilities
Manager
The Receptionist will play a vital role within our small team of Receptionists.
The Receptionist will both staff the reception on their own for periods of time and
undertake tasks as directed by the Reception and Facilities Manager.
Personal Specification
Professional Experience:
• Dealing with the public and customer care
• Handling money
• Data entry
• Using computers and common software packages – including Office
(Outlook, Word, Excel)
• Administrative tasks
• Keeping financial records
Essential
Hard-working, reliable, conscientious,
punctual, honest
Highly organised
Able to work to deadlines and complete
tasks well
Able to multi-task and prioritise
High personal standards and pride in
doing a job well
An active learner who is adaptable and
flexible
A self-motivator who works well as a
member of a team
Polite, friendly – a good people person
Good numerical accuracy
Desirable
First Aid trained
A driver with own car
Experience of managing public facilities
and or buildings used by the public
Familiarity of PatronBase or other box
office/ticketing systems
The ability to communicate effectively in
more than one language (in particular
Welsh and/or French as well as English)
Good accurate standard of written
English
A good, clear verbal communicator
A good, positive problem solver who
likes to succeed
Stays calm under pressure
Be available for both evening and
weekend working when necessary
Recruitment Process
This is a part-time job. The contract will initially be offered for 12 months (following a
3 month trial period) with a view to creating a permanent position. The post holder
will be expected to work an average of 21 hours per week (variable between 16 to 32
hours) on a shift system with hours defined by the line manager.
Closing date for applications:
Interviews:
Indicative start date:
Rate of pay:
5pm, Friday 26 August 2016
Week commencing Monday 5 September 2016
As soon as possible or during w/c 3 October 2016
£8.25 per hour
NoFit State is an Equal Opportunities employer and welcomes applications from all
sections of the community.
If you wish to apply for this post, please complete the Application Form, Equal
Opportunities Monitoring Form and send together with a covering letter and a copy of
your CV to: [email protected]
or
Receptionist Application
NoFit State Circus
Four Elms Road,
Cardiff CF24 1LE