TransitChek® Card
User’s Guide
For MTA Long Island
Rail Road Commuters
WHAT IS THE TRANSITCHEK® CARD?
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The TransitChek® Card, a prepaid Visa® card, is the first anonymous prepaid card designed specifically
for commuter benefits.The Card allows you to use your tax-free benefit to purchase your transit
tickets or passes for subway, bus, train and/or ferryservice, or to add value to your transit smart card
wherever Visa® debit cards are acceped—including at ticket vending machines, station windows
and on the web. The Card is NOT a transit pass or ticket. It is intended to pay for a month’s
commuting expense. To learn more about the available features and uses of the Card, please
use this handy reference guide.
Using the Card
n Use the Card to buy transit tickets and passes or to load value onto your transit smart card wherever
Visa® debit cards are accepted—including at ticket vending machines, station windows and on the web.
n The Card can be used at locations that ONLY sell transit tickets and passes.
n To learn which transit operators accept the Card, go to www.transitcenter.com.
MANAGING YOUR CARD ONLINE
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Setting Up Your Account
n Log onto www.tccard.transitcenter.com.
n Click On “Create a Cardholder Account”.
Create a Cardholder Account
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The TransitChek® Prepaid Visa® Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC
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For MTA Long Island Rail Road Commuters
n Complete the online registration form.
n Enter your full address. Do not use abbreviations.
n You will receive an email to confirm your registration.You must respond to this email to activate your account.
n Your online account can be accessed anytime thereafter by entering your email and password.
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The TransitChek® Prepaid Visa® Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC
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For MTA Long Island Rail Road Commuters
Checking Card Balances
n To view balances and activity, enter the Card number under the “Card Activity” tab. Click “Submit”.
Transferring Funds
n To transfer funds from one TransitChek® Card to another TransitChek® Card, click on the “Transfer” tab.
(Each TransitChek® Card can hold up to $500).
n Enter the number of the TransitChek® Card you would like to transfer funds from. (All funds on your Card will be transferred).
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The TransitChek® Prepaid Visa® Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC
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For MTA Long Island Rail Road Commuters
Enter the Card’s expiration date.
Enter the Card’s CVV2 code (the last three digits of the number on the back of the Card).
Enter the number of the TransitChek® Card you would like to transfer funds to
Click “Submit” to confirm transfer.
Adding Value to Your Card
n To add value from a personal credit or debit card, click on the “Add Value” tab.
n Enter your TransitChek® Card number and click “Submit” to get started.
n Enter the amount to be added. (Each TransitChek® Card can hold up to $500.You can add value to a
single TransitChek® Card up to 3 times).
n Choose the payment card type.
n Enter your credit/debit card number.
n Enter the card’s expiration date.
n Enter the card’s CVV2 code (the last three digits of the number on the back of most cards), and click “Continue”.
n Click “Submit” to confirm payment to your TransitChek® Card.
Call Toll Free! You may also transfer funds or add value by calling: 1.888.288.CHEK (2435).
Replacing Lost or Damaged Cards
n Only Cards that you have added value to from a personal credit or debit card (and not another
TransitChek® Card) can be replaced if lost.
n Damaged Cards will need to be returned along with a completed “TransitChek® Card Certification” form.
Download the form at www.transitcenter.com/card and send to:
TransitCenter, Inc.
TransitChek® Prepaid Card, Cardholder Services
1065 Avenue of the Americas, 16th Floor
New York, NY 10018
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The TransitChek® Prepaid Visa® Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC
pg 5
For MTA Long Island Rail Road Commuters
Damaged Cards will need to be returned along with a completed “TransitChek Card Certification” form.
Download the form at www.transitcenter.com/card and send to:
TransitCenter, Inc.
TransitChek Prepaid Card, Cardholder Services
1065 Avenue of the Americas, 16th Floor
New York, NY 10018
FOR MTA LONG ISLAND RAIL ROAD COMMUTERS
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Station Windows
Long Island Rail Road accepts the Card at station windows.
When purchasing tickets or passes which exceed the value on your Card, you may
pay the difference using a personal check or cash only.
Ticket Vending Machines
Follow onscreen instructions.
Choose “credit card” and follow instructions for the payment process.
Take your monthly pass or ticket and keep your receipt.
For refunds, keep your Card until the rail ticket expires.
Note: Not all commuter rail tickets are refundable.
Refunds are made to the Card used for payment.
Purchasing Mail&Ride Tickets
IMPORTANT TICKET-BY-MAIL TIP! The TransitChek Voucher is the best option for
Ticket-by-Mail Programs. If you use the Card you will need to update your
account with each month’s new Card number.
If the cost of your ticket exceeds your monthly transit benefit amount,
you will need to pay the remainder.
To pay the difference you can either add value to your Card before the first of each
month or pay the difference by personal check by the 25th of the preceding month.
Updating Your Mail&Ride Account
On a monthly basis, you will need to update the payment information for your
Mail&Ride account each time you receive a new Card.
Go online at www.mta.info or call 1.800.649.6969 to update your
Mail&Ride account.
If using a credit card change form, return by mail or fax to:
MTA Long Island Rail Road
Mail&Ride Dept.
93-59 183rd Street 4th Floor
Hollis, New York 11423-2321
Phone: 800.649.6969
Fax: 718.558.3202
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The TransitChek® Prepaid Visa® Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC