Do you have a water meter?
There are two types of water accounts in Chicago:
1. Non-Metered Accounts
• Billed every 6 months
• Mostly single-family homes and 2-flats
• Can volunteer for a meter at any time
2. Metered Accounts
• Billed every 1 - 2 months depending on the account
• Mostly multiunit, commercial, industrial, wholesale, and new construction
• Have a water meter installed on the premises
• Meters read either in gallons (for new Automatic Meter Reading units) or
• cubic feet.
If you can’t remember how often you get your bill, check the upper right hand corner of
your most recent bill. Either the words “Non-Metered Account” or “Metered Account”
will be in bold font.
What’s the difference?
Non-Metered water bills are based on a flat rate assessment of such things as your lot size
and the number of water fixtures installed. Typically, a detail of the assessment is
provided on the front of the bill.
Metered water bills are based on the actual water usage. The number of gallons or cubic
feet is listed and multiplied by the water rate. The 2010 water rate is $2.01 per 1,000
gallons (or $15.00 per 1,000 cubic feet) and is one of the lowest in the nation. The water
rate charged is the same for all metered accounts, both for Chicago residents and the 48
direct suburban connections.
The sewer usage charge is also listed on all water bills, regardless of metering status. The
2010 sewer charge is 86% of the water charge.
Automatic Meter Reading (AMR) program
Below is a picture of our new Automatic Meter Reading (AMR) unit, which includes a
water meter, a register, and a transmitter. As part of our new AMR program for those
customers that currently have meters, we are modifying our traditional meters with
transmitters that can be read remotely. Soon, all the metered accounts will be modified to
be read remotely so that Meter Readers do not have to enter your premises each month to
obtain a reading. For many residential meters, the dial on the register goes around once
for every 8-10 gallons of water used.
This is a meter and
register connected to an
AMR transmitter by a
thin wire. The meter and
register are installed on
the inside of the building.
This is the cover plate for the
AMR transmitter that is mounted
on the outside of the building. It
is approximately 5 ½ inches by 4
½ inches.
As part of our new AMR
program, we have recently
been mailing out cards to
schedule our existing metered
customers for this necessary
upgrade (an example is shown
in green to the left). If you
have a meter and have
received one of these cards or
if you have a meter and would
like to find out when your
neighborhood is scheduled to
be part of the AMR program,
go to www.cityofchicago.org/
watermanagement.
MeterSave program
If you do not have a water meter installed at your single family home or two-flat,
consider volunteering for a water meter as part of the MeterSave program. MeterSave is
a new program to encourage Chicago homeowners to voluntarily install meters to
monitor water usage. Meters allow single family and two-flat homeowners to pay for
only the water actually used, encouraging efforts to save water and money while
protecting one of our most precious natural resources. To find out more about how you
can save water and save money with the MeterSave program, go to www.metersave.org.
City of Chicago
The Department of Water Management
P.O. Box 6330
Chicago, Illinois 60680-6330
NON-METERED
ACCOUNT
Customer Service: 312-744-4H20 or 312-744-4426
E-mail: [email protected]
Always include your name, account number, and a call back number
Web: www.cityofchicago.org/watermanagement
To save money and save water, call 3-1-1 or go to www.metersave.org for your FREE water meter.
HOTLINE: Water in your street or basement? Always call 31 1. Never e-mail.
PAY ONLINE: Pay your bill online from the convenience of your home or office. See back for details.
Service Address: 123 HOUSE AVE CHICAGO lL 60600-1234
Summary of Charges for Nov-01-2009 thru Apr-30-2010
Total Current Water .........................................................
......
...........
Total Current Sewer .............
......
Penalty .......................................................................................................
Total Current Charges..............................................................................
Previous Balance .......................................................................................
Adjustments ...............................................................................................
Payments ...................................................................................................
Total Due ...................................................................................................
Late payments are subject to penalty.
Notice to Non-Meter Customer
On January 1, 2010 the water rate will increase by 14% and the sewer service rate will increase from 85% to 86% of your water charge. Your six month bill detailed
below is for the period of 11/01/2009to 4/30/2010. The first two months are assessed at the 2009 rates and the last four months are assessed at the 2010 rates.
(oooi j TOILET RES
(0001) BATH TUB
(0001) BATH TUB
PLEASE RETURN THIS PORTION WITH YOUR PAYMENT, ALLOW 5 DAYS FOR PAYMENT BY MAIL
MAKE CHECK OR MONEY ORDER PAYABLE TO:
City of Chicago
The Department of Water Management
P.O. Box 6330
Chicago, Illinois 60680-6330
Service Address: 123 HOUSE AVE
ACCOUNTNUMBER
I
+
CHICAGO IL 60600-1234
DUE DATE
CLBLPLZ **************SINGLE-PIECE
Amount Paid: $
~11l1l1llll1l~~ll~1ll~~llllllllllll~~ll~lll~~lll1llllllll~~ll~lll~
JANE AND JOHN DOE
123 HOUSE AVE
CHICAGO IL 60600-1234
For Credit Card Payment,
Online Payment See
Reverse Side
I
TOTAL DUE
CITY OF CHICAGO DEPARTMENT OF WATER MANAGEMENT
ARE YOU A SENIOR CITIZEN?
If you're 65 and older and occupy a single family residence in Chicago, you may qualify for Sewer Charge exemption on future bills.
Please check out our website or call 312-744-4H20 or 312-744-4426
PAY YOUR WATER BILL:
On-line http://www.cityofchicago.org/water
In person at any City of Chicago Revenue
By phone 312-744-4H20 (4426)
Payment Center or EZ Pay Station
By mail: Department of Water Management,
Most City of Chicago Currency Exchanges
P.O. Box 6330, Chicago, 11 60680
If you have been posted with the notice of water service termination, we recommend you pay on-line, over
the phone or in-person at a City of Chicago Revenue Payment Center: .
Site
Site Address
Payment Kiosk Location ' Accessible Days Hours
**Revenue Payment Center (SW)
4770 S. Kedzie i Lobby
Monday-Friday 8:00 am-6:30 pm
1
**Revenue Payment Center (NE)
2550 W. Addison
>*Revenue Payment Cezer(SE)
2006 E. 95th
**Revenue Payment Ce_nter(City Hall) 121 N. LaSalle
'"Revenue Payment Center (Central) 400 W. Superior
/
1
'
Lobby
Lobby
Room 107
Lobby
.-
I
EZ Pay Stat~on
S~te
----O'Hare Airport
Midway Airport
Police District 3
Police District 10
Police District 16
Police District 22
Police District 24
Goldblatts Building
Harold Washington Library
-
-
S ~ t eAddress or Location
EZ Pay Location
-. - CTA Blue Line Entrance
CTA Blue Line Entrance
Pedway to CTA Parking Garage Level 3
7040 S. Cottage Grove
Lobby
3315 W. Ogden
Lobby
5151 N. Milwaukee
[LO~~Y
1900 W. Monterey
Lobby
6464 N. Clark
Lobby
1615 W. Chicago
Room 100
400 S. State-gtreet
Plymouth Court Lobby
-
~
-
Ogden
DePaul Center
2350 W. 0gdn;
333 S. state-.
Lobby
LL10
/
Monday-Friday 8:00 am-6:30 pm
M o n d ~ ~ F r i d a y8:00 am-6:3O pm
Monday-Friday 8:00 q-5:00 pm
Monday-Friday 8:00 am-4:30 pm ,
Sat~~rrlav8:00 am-3:30 om
i
J
Access~bleDays
7 ~ a y s week
a
7 Days a Week
!
7 Days a Week
7 9 s - a Week
7 Days a Week
7 Days a Week
7 Days a Week
Monday-Friday
Monday-Thursday
Friday and Saturday
Sunday
Monday-Friday
Monday-Friday
Ho~irs
24 hours a day
24 hours a day
24 hours a day _24 hours a day
24 hours a day
24 hours a day
24 hours a day
8:30 am-4:00 pm
9:00 am&00 pm
9:00 am-500 pm
1.00 pm-5:00 pm
8:00 am-4:30 pm
8:30 am-4:30 pm
** If you are eligible and need to enter into apayment plan, you must go in-person to any of the 5 Revenue Payment Centers listed above (*') OR
call 312-744-4426.You Must pay 113 of your balance and the remainder must be paid in full over a period of 6 months.
For More information Call: 312-744-4H20 (4426)
To find out more about volunteering for a meter call 3-1-1 or visit www.metersave.org
ONLINE BILL PAYMENT
You can now pay your bill online. All you need is your account number and a credit card.
Simply go online to www.cityofchicago.org1watermanagement and select PAY MY WATERISEWER BILL OR
FOR PAYMENT BY CREDIT CARD COMPLETE THE FOLLOWING
CREDIT CARD
NUMBER
0VISA
EXP.
0MASTERCARD 0DISCOVER
0DINERS CLUBICARTE BLANCHE
THIS PAYMENT WILL NOT BE PROCESSED IF UNSIGNED
PAYMENT
AMOUNT:
SIGNATURE:
PRINT NAME:
0AMEX
City of Chicago
The Depaltment of Water Management
P.O. Box 6330
Chicago, Illinois 60680-6330
METERED
ACCOUNT
Little leaks cause big
bills.
Customer Service: 312-744-4H20 or 312-744-4426
E-mail: [email protected]
Always include your name, account number, and a call back number
Web: www.cityofchicago.org1watermanagement
Check for and repair
leaks
You must pay for all
metered water.
HOTLINE: Water in your street or basement? Always call 311. Never e-mail.
PAY ONLINE: Pay your bill online from the convenience of your home or office. See back for'details.
I
CUSTOMER NAME
JANE AND JOHN DOE
ACCOUNTNUMBER
123456-789012
I
BILL DATE
/
DUE DATE
Sewice Address:123 HOUSE AVE CHICAGO IL 60600-1234
Summary of Charges for
Oct-27-2009thru Dec-28-2009
Total Current Water.....................................................................................$
Total Current Sewer....................................................................................$
Penalty ..................................................................................................... $
Total Current Charges............................................................................. $
Previous Balance .......................................................................................$
Adjustments ...............................................................................................$
Payments ...................................................................................................$
Total Due
$
Late payments are subject to penalty.
...............................................................................................
Meter Reading Details
IN THOUSANDS
1000 cubic F..t = 74aa G.llMa
READINGS
PREVIOUS I CURRENT
Cubic Feet
:
Gallons
ACTUAL or
ESTIMATED
Gallons
----
PLEASE RETURNTHIS PORTION WITHYOUR PAYMENT. ALLOW 5 DAYS FOR PAYMENT BY MAIL
MAKE CHECK OR MONEY ORDER PAYABLE TO:
City of Chtcago
The Deparhnent of Water Management
P.O. Box 6330
Chicago, Illinois60680.6330
Service Address:123 HOUSEAVE CHICAGO IL 60600-1234
a
a
123456-789012
Jan-27-2010
CLBLP2 *******AUTO**5-DIGIT bObOO
~ 1 1 1 1 ~ ~ ~ 1 ~ 1 1 ~ ~ ~ 1 ~ 1 1 1 ~ 1 1 1 1 ~ ~ ~ 1 ~ 1 1 ~ ~ ~ Amount
1 ~ 1 1 ~ ~ ~ Paid:
1 1 ~ ~ ~$~ 1 ~ 1 1 ~ ~ ~ ~ ~ 1 1 ~ 1 1 ~ 1
JANEAND JOHN DOE
1 2 3 HOUSE AYE
CHICAGO I L b O b U 0 - 1 2 3 4
--
CITY OF CHICAGO DEPARTMENT OF WATER MANAGEMENT
-
-
ARE YOU A SENIOR CITIZEN?
If you're 65 and older and o c c u a~single family residence in Chicago, you may qualify for Sewer Charge exemption on future bills.
Pleaseched~out our website or call 312-7444H20 or 312-744-4426
PAY YOUR WATER BILL:
On-line http:llwww.cityofch'icago.orglwater
In person at any City of Chicago Revenue
Payment Center or EZ Pay Station
By phone 312-7444H20 (4426)
By mail: Departmentof Water Management,
Most City of Chicago Currency Exchanges
P.O. Box 6330.Chicago. 11 60680
If you have been postedwRh the nMim3 of water service tenlnatlon, we recommendyou pay on-llne, over
the phone or in-person at a Clty of Chicago Revenus Payment Center:
-
ti- -
I--
" If you are eligible and need to enter into apavment plan, you mud go in-personto any of the 5 R m u e f'ayment
P
Centers listed a
call 312-744-4426.You Mud pay 113 of your balance and the remainder must be paid m fun over a period of 6 months.
For More Information Call: 312-7-20
(4426)
W Read. Important Information Regarding Your Water Bill
h (") OR
Ywr current meter registersusage in gallons. Your water bill is calculatedbased upon lha number of lhwsands of galbns registered by the meter. The bill
also s b w s usage in cubic feet, which was the previous memod fof meter registrah. This informationis providedfor historical referenceonly. The gallon
registrationwill help you understand how much water you am wing.
Your Tow Currant Water Charge is calculated by multipl~nglhe number of thousands of gallons used by the current water rate of $2.01 per mousand
gallons. The Total Current Sewer charge is 86% of the Total Current Water Chmge.
By seeing usage In @Ions instead of wbic feet you may mink more about fixing leaks, or not runnlng me rmter while brushing your teeth or shanng. See
our webste at w w w . c i ~ ~ c a ~ o . o ~ r r n a n a and
~ mcek n
k on
I Conservsbon W a t Can IDo for ways to use lhis preclous resource more wisWy.
.
ONLINE BlLL PAYMENT
You can now pay your bill online. All you need is your account number and a credit card.
Simply go online to www.cityofChicago.org1watermanagementand select PAY MY WATERISEWER BlLL OR
FOR PAYMENT BY CREDIT CARD COMPLETETHE FOLLOWING
CREDIT CARD
NUMBER
0VISA
PAYMENT
AMOUNT:
m
m
0
l
EXP.
MASTERCARD
DISCOVER
0DINERSCLUBICARTEBLANCHE
THIS PAYMENT WILL NOT BE PROCESSED IF UNSIGNED
SIGNATURE:
PRINT NAME:
0AMEX