Guide to Refugee & Immigrant Serving Agencies
Southern Alberta Region
RESTORING FAMILY LINKS (RFL)
Created August 2007
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The Canadian Red Cross
Our mission is to improve the lives of vulnerable people by mobilizing the power of humanity in
Canada and around the world.
The Canadian Red Cross is a non-profit humanitarian organization that provides a wide range of
assistance to millions of people through our disaster relief, injury prevention, and humanitarian
issues programming. It is a member of the International Red Cross and Red Crescent Movement
which includes the International Committee of the Red Cross (ICRC), 183 National Red Cross
and Red Crescent Societies and the International Federation of the Red Cross and Red Crescent.
Restoring Family Links
The Canadian Red Cross Restoring Family Links (RFL) Program helps Canadians to re-establish
contact with immediate family members after separation due to war, internal conflict, or other
humanitarian crises. Similarly, individuals in other countries can place inquiries to find relatives
in Canada through the network of over 183 National Red Cross or Red Crescent Societies and the
International Committee of the Red Cross (ICRC) throughout the world. We work quickly to ease
uncertainties while treating all information confidentially.
Refugee & Immigrant Serving Agencies Guide
Due to the RFL program and familiarity/dealings with the Red Cross in their home countries,
refugees and immigrants often turn to the Canadian Red Cross as their first point of contact upon
arriving to Canada. However, the Canadian Red Cross does not have programs and services in
place that are specific to the needs of these groups. Recognizing refugees and immigrants as
vulnerable peoples who face unique challenges, this document is designed to build the capacity of
Southern Alberta’s RFL caseworkers to knowledgably refer refugees and immigrants to the
program, services, and agencies in place for these groups in Southern Alberta (south of and not
including Red Deer).
Using This Document
This guide provides fact sheets for Southern Alberta’s immigrant and refugee serving agencies,
including general information and comprehensive listings and description of their programming.
However you can also use the table of contents to search for agencies by a specific service.
Note: this guide is not a full list of all services that are available. Additional information is
available at www.informcalgary.ca, a public website of community, government, health and
social services. If you can’t find what you are looking for or don’t have access to a computer
(consider using a CAP sites featuring free computer access) call 211 or talk to a staff member at
any of the agencies listed.
.
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Southern Alberta Refugee & Immigrant Serving
Agencies
* Listing of agencies south of and not including Red Deer
Immigrant-serving agencies provide information and guidance for newcomers after they
arrive in Alberta. These organizations help immigrants find the services they need (for
example, health care, language training, education, employment, family services or
interpreter services). Counsellors at immigrant-serving agencies often speak several
languages and many are immigrants or refugees themselves and understand the
challenges involved in settling in a new country.
You can also find the agencies close to you by calling the Alberta Career Information
Hotline toll-free at 1-800-661-3753
Services provided by these agencies are generally categorized in the following reference
table: (However, agencies may provide services that do not fit in to these specific
categories therefore it is best to refer to the services and program descriptions in this
guide for a full understanding of what’s available to clients)
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Reference Table
C
Children’s Services:
Daycare, childminding, child development programs
Citizenship Training:
Citizenship classes
Community Participation & Education:
Community outreach, community development, common kitchen/garden promotion
of civic participation,
Computer Services:
Internet/e-mail, computer training, or Community Access Program (CAP)
Counselling Services:
Individual/family counselling, support groups, first language counselling,
professional counselling
Cultural Groups Capacity Building Services:
Provide support to or help start cultural associations
E
Employment Services and Skills Training:
Vocational or career counselling, skills training, resume preparation, job referrals,
employment networking, work placement, workplace orientation, information on
professional accreditation
F
Family Services:
Family resource center, parenting programs, family conflict program, family literacy
H
Health Services:
Health promotion health education & mental health counselling and support services
I
Interpretation and First Language Assistance:
L
Language Assessment and LINC/ESL Referral Services:
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-5English proficiency and first language literacy assessment; LINC/ESL eligibility
assessment/information/referral services
Note: LINC is a federally funded language training program, free of charge for
qualified immigrants and refugees. English as a Second Language (ESL) programs
are free of charge.
Language Training:
ESL, job related language training, LINC training, literacy support
Legal Assistance:
Legal advice from a lawyer on immigration, housing, income maintenance, employment
standards, family law
R
Racism/Discrimination:
Diversity issues, human rights; advocacy on issues of access and equity; anti racism
workshops; cultural competency awareness
Refugee Services:
Airport reception, refugee sponsorship, refugee education scholarship, all settlement
services
Resettlement Services:
Reception, information, referral orientation, resettlement assistance, supportive
counselling
S
Seniors Programs:
Support services for seniors
T
Temporary Accommodation and Food Services
Translation Services:
Certified Document Translation
V
Volunteer Programs:
Volunteer training, volunteer opportunities
Y
Youth Programs:
Individual support and counselling; homework/after school programs; ESL tutoring;
summer camp; recreational programs; career planning; employment support
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Table of Contents:
ALBERTA (general) :
Alberta Association of Immigrant Serving Agencies...........................................Page 10
BROOKS :
Global Friendship Immigration Centre (GFIC)..................................................Page 12
• Community Participation & Education
• Counselling Services
• Cultural groups Capacity Building
• Family Services
• Health Services
• Interpretation and First Language Assistance:
• Refugee Services
• Resettlement Services
• Seniors Programs
• Youth Programs
CALGARY:
Calgary Bridge Foundation for Youth*...............................................................Page 15
*focus on Youth
•
•
•
•
•
Counselling Services
Family Services
Resettlement Services
Volunteer Programs
Youth Programs
Calgary Catholic Immigration Society (CCIS)....................................................Page 18
• Children’s Services
• Community Participation
• Computer Services
• Employment Services and Skills Training
• Health Services
• Interpretation and First Language Assistance
• Language Training
• Resettlement Services
• Racism/Discrimination
• Seniors Programs
• Volunteer Programs
Humanity Impartiality Neutrality Independence Voluntary Service Unity Universality
-7Calgary Immigrant Aid Society (CIAS)................................................................Page 25
• Children’s Services
• Citizenship Training
• Community Participation
• Computer Services
• Counselling Services
• Employment Services and Skills Training
• Family Services
• Interpretation and First Language Assistance
• Legal Assistance
• Racism/Discrimination
• Resettlement Services
• Senior Programs
• Translation Services
• Volunteer Programs
• Youth Programs
Calgary Immigrant Educational Society (CIES).................................................Page 34
• Children’s Services
• Computer Services
• Employment Services and Skills Training
• Language Training
• Resettlement Services
• Volunteer Programs
Calgary Immigrant Women’s Association* (CIWA)...........................................Page 36
*focusing On Women
• Children’s Services
• Community Participation
• Computer Services
• Counselling Services
• Employment Services and Skills Training
• Family Services
• Health Services
• Interpretation and First Language Assistance
• Language Training
• Legal Assistance
• Racism/Discrimination
• Resettlement Services
• Volunteer Programs
• Youth Programs
Calgary Multicultural Centre (CMC)...................................................................Page 51
*for info on ethno cultural communities
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•
•
•
Community Participation & Education
Cultural groups Capacity Building
Language Training
Volunteer Programs
Center for Newcomers (CFN)................................................................................Page 56
• Children’s Services
• Community Participation
• Counselling Services
• Employment Services and Skills Training
• Family Services
• Language Training
• Resettlement Services
• Racism/Discrimination
• Volunteer Programs
• Youth Programs
Centre d’accueil pour les nouveaux arrivants francophones (CANAF)*..........Page 64
*for Francophone Newcomers
• Computer Services
• Counselling Services
• Interpretation and First Language Assistance
• Resettlement Services
• Volunteer Programs
Ethnocultual Council of Calgary...........................................................................Page 66
For info on ethno cultural communities
Jewish Family Services Calgary............................................................................Page 67
• Children’s Services
• Computer Services
• Counselling Services
• Employment Services and Skills Training
• Interpretation and First Language Assistance
• Resettlement Services
• Senior Programs
• Translation Services
LETHBRIDGE:
Lethbridge Family Services* .................................................................................Page 74
*has Immigrant Services Arm
• Community Participation & Education
• Counselling Services
• Family Services
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•
•
•
•
Health Services
Interpretation and First Language Assistance
Resettlement Services
Seniors Programs
Volunteer Programs
MEDICINE HAT:
Saamis Immigration Services Association............................................................Page 80
• Children’s Services
• Community Participation & Education
• Computer Services
• Counselling Services
• Employment Services and Skills Training
• Family Services
• Health Services
• Interpretation and First Language Assistance
• Language Training
• Refugee Services
• Resettlement Services
• Temporary Accommodation and Food Services
• Volunteer Programs
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FACT SHEET:
Alberta Association of Immigrant
Serving Agencies (AAISA)
• No direct services to clients
• Information sharing between immigrant and refugee serving agencies
• Researches and evaluates trends; makes recommendations concerning the
needs of immigrants and refugees to Canadian Government
• Organizes provincial and national settlement conferences yearly (to attend
see website for upcoming conferences; past conference reports available
online)
• Organizes consultations (past consultation reports available online)
• Combats systemic discrimination and advocates on behalf of immigrants
and refugees
• Promotes recognition of settlement/integration work as a profession
Main Location :
Suite 115
Mailing Address: 3rd Floor
120 – 17 Avenue SW
Calgary, AB T2S 2T2
Hours of Operation:
Monday to Friday: 8:30 am – 4:30pm
Weekends & statutory holidays: Closed
Contact Information:
Phone: (403) 290-5758
Fax: (403) 262-2033
E-mail: [email protected]
Website: http://www.aaisa.ca/
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Training program. Furthermore the Immigrant Sector Council of Calgary (ISCC) is a sub
body of the AAISA operating in Calgary (not the greater Southern Alberta region)
Immigrant Sector Council of Calgary:
Comprised of a group of stakeholders in the immigrant-serving sector;
immigrant-serving agencies, funding partners, collateral agencies, and
ethno-specific agencies in the city of Calgary. The mission of the ISCC is to
"Work cooperatively and collaboratively to facilitate timely and equitable
settlement and integration of all immigrants and refugees in Calgary."
For information about the Immigrant Sector Council of Calgary, e-mail
[email protected]
Settlement Worker’s Training:
This program provides standardized training and service delivery for
settlement practitioners in Alberta. It has also established a formal
accreditation processes. AASIA settlement training is only available to staff of
AAISA agencies
For information about the Settlement Workers Training Project e-mail
[email protected]
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FACT SHEET:
Global Friendship Immigration Centre
(GFIC)
Main Location:
2nd Floor
120 - 1st Avenue East
Mailing address: Box 1742
Brooks, AB T1R 1C5
Hours of Operation:
Monday, Tuesday, Thursday: 9:30 am - 4:30 pm
Wednesday: 9:30 am - 8:00 pm
Friday, weekends& statutory holidays: Closed
Contact Information:
Phone: (403) 362-6115
Fax: (403) 362-6337
E-mail: [email protected]
Website: http://www.gfic.ca/
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Community Gardens project:
The Community Garden provides all of the citizens of Brooks with an
opportunity to participate in growing their own garden and is meant to foster
a sense of unity. The garden also promotes permanent food security by
encouraging self-reliance, as well as healthy diets and an active lifestyle.
The Community Garden is centrally located and is within walking distance
from all area of town
Cultural Diversity Program:
Promotes the valuing of diversity within the communities through
community based initiatives at many different levels
Family/Youth Program:
Facilitates positive family dynamics through social support, programs, and
referrals to other services.
The Integrated Service program (ISP):
Provides resettlement services for government sponsored refugees and
independent immigrants and includes the following:
· Orientation and Information
· Interpretation and Translation
· Assistance with Application/Documentation
· Counselling Family and Individuals
· Referral to other Community Services
· Special needs Assessment
· Assistance for Refugee Claimants
· Assistance to sponsor family member and relatives
· ICAMS data entering
· GFIC Intake data entering
· Assistance with youth in school and after school
· Assistance parent, women, and seniors
· Developing and organizing ethno cultural communities
· Emergency interpretation and translation at RCMP, Hospital, Court, and
women shelter.
The Services Program:
Services for immigrants and their families include:
· Multicultural education
· Sponsorship and family unification
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· Health services
· Integration services
· Adult education workshops
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FACT SHEET:
Calgary Bridge Foundation for Youth
• High focus on immigrant and refugee students
• Currently conducting the “Immigrant Children and Youth Pilot Project”
which is a multi year research project that began in 2004 with a review of
services for immigrant children and youth in Calgary (12-20 yrs). This
research resulted in the report Conversations for Change: an Overview of
Services for Immigrant Children and Youth (June, 2004). Hopes to address
the many issues faced by youth whose first language is not English.
Main Location:
201, 1112 - 40th Avenue N.E.
Calgary, AB T2E 5T8
Hours of Operation:
Monday to Friday: 9:00 am – 5:00 pm
Sunday & statutory holidays: Closed
Contact Information:
Phone: (403) 230-7745
Fax: (403) 230-0774
E-mail: [email protected]
Website: http://www.calgarybridgefoundation.com/
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Family Program
The Family Assistance Program is conducted at the homes of immigrant
youth. Staff members visit families for two hours per week over a 4-week
period. The program works with students to help develop good study skills
and assists parents by familiarizing them with community services and
discussing cross cultural issues that may arise. The Family Assistance
Program reduces the feeling of isolation that many families may encounter
in their adjustment to Canada.
Homework Club
Working in cooperation with the Calgary Public Library, the Calgary Bridge
Foundation for Youth holds a drop-in Homework Club at several locations
in Calgary. Immigrant youth (Grades 1 - 12) meet at libraries after school to
receive help with homework in various school subjects from bilingual staff
and volunteers. Students also have the opportunity to interact with other
student youth.
Locations: Forest Lawn Library; Village Square Library; Thornhill Library;
Country Hills Library
School Programs
· In-School Settlement Program
Calgary's In-School Settlement (ISS) Program aims to help first-year
immigrant families with their settlement needs. Through an assessment, the
ISS workers link and connect families with community and school services
through various agency referrals. ISS workers proactively to contact each
newcomer family to offer them assistance to promote seamless integration
into Canada. ISS program services are offered in a culturally competent
manner, with language services specific to family needs.
· Life Skills After-School Program
The Life Skills After-School Program runs in various Junior High and
Elementary Schools. This program includes exciting recreational activities,
arts & crafts, as well as fun and educational activities designed to assist
students in the integration process within school and society. Some activities
include learning how to access different community services and facilities,
discussing the meaning of the Canadian traditions (Christmas, Easter,
Halloween, Valentine's Day, etc.); studying Canadian law, banking,
nutrition, volunteer opportunities and career exploration.
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· Link Youth Nurture Excellence (LYNX) Project
The LYNX Project involves the development and implementation of
innovative programming and services for ESL students, both refugees and
immigrants, who are several years behind academically, have low literacy
skills and may be at risk of not completing high school. This is a joint
initiative of the Calgary Bridge Foundation for Youth, the Calgary Board of
Education and the Calgary Catholic School Board. United Way of Calgary
and Area has provided funding for this initiative.
Summer Literacy Program
The Summer Literacy Program operates at several locations around Calgary
for both Elementary and Junior High students. The students participate in
vocabulary building, spelling tests, reading and writing lessons. In addition,
students have the opportunity to complete fun arts and crafts and participate
in recreational activities. Each program includes an exciting fieldtrip. In the
past, students have attended Calaway Park, The Calgary Science Center and
Heritage Park. See website for locations for any given summer.
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FACT SHEET:
CALGARY CATHOLIC IMMIGRATION SOCIETY
(CCIS)
• In addition to its programs, CCIS hosts a number of career fairs thought
the year
Main Location:
3rd Floor
120 - 17th Ave SW
Calgary AB T2S 2T2
Hours of Operation:
All week: 8:30 pm – 4:30 pm
General Contact Information:
Phone: (403) 262-2006
Fax : (403) 262-2033
E-mail: [email protected]
Website: www.ccis-calgary.ab.ca
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CCIS Business, Employment and Training Division
Provided to all refugees and immigrants in the areas of pre-employment
training, pre-employment counselling and skill building for the long term
goal of obtaining self-sufficiency. It also operates an employer and
community outreach program and a corporate recruitment program.
For more information contact: [email protected]
Computer Training Program
Classes available in English and Spanish are designed for all adults
(Canadian Citizens and Landed Immigrants) to assist in the upgrading of job
skills. As the program is subsidized, the fees are subject to change as per
student's annual income (include administration fee and all manuals for
Computer Classes)
Classes: Introduction to Windows XP & Internet/E-mail; MS Word
Foundation; MS Excel Foundation; MS Access Foundation; MS Word, MS
Excel, MS Access Advanced; MS Publisher; MS PowerPoint; Front Page Web Page Design; Keyboarding; MS Project
For more information call (403) 262-5695 or e-mail [email protected]
Employment counselling program:
· Career planning
· Labour standards and health safety
· Resume preparation
· Job leads/placement
· Workshops:
Career Bridge Workshops (CBW) - Dynamic three-week group
programs on Canadian Job Search Techniques for new Canadians
seeking employment
Immigrant Youth Outreach Project (IYOP): We assist immigrant youth
with cultural, linguistic and employment barriers to better integrate youth
into Canadian society by providing them with information and support in
areas of education, employment skills and life skills training. For more
information, visit: http://cacy.org/iyop.php
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Pre-employment skills for work training programs:
CCIS, with its partners, provides a variety of training opportunities to meet
the demands of the regional labour market
· Upgrading and Certification for Electricians Program
For more information e-mail [email protected]
· Engineering and Technology Upgrading Program
For more information e-mail [email protected]
· The Baking Training Program
For more information e-mail [email protected]
· Millwright Program - industries such as Pulp &Paper, Steel & Saw,
Refineries, Breweries, Chemical Plants
For more information e-mail [email protected]
· Drilling Rig-Hand Training - Training opportunities in oil and gas
For more information e-mail: [email protected].
Signposts for Youth Program: this new program facilitates the
process of integrating immigrant youth into the Canadian workplace.
It provides participants with skills in management, job search, and life
enhancement, in addition to fostering relationships with volunteer
mentors from the community. The program includes a 16-week work
wage-subsidy work placement. For more information e-mail:
[email protected]
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CCIS Community Development & Integration Division
The Community Development and Integration Services Division facilities
CCIS involvement with the community through voluntarism and community
outreach in the areas of multicultural education, sponsorship and family
reunification, health, integration services and adult education for families
and seniors.
For more information e-mail [email protected]
Programs Offered:
· Calgary Host Program
· Youth Host Program
· Host Support Program for Survivors of Torture
· Immigrant Seniors Services
· Immigrant Seniors Host/Literacy Project
· Addressing Elderly Needs in a Multicultural Environment
· Regional Outreach Program
· Cultural Competency Enhancement Services
· Legal Workshop Series
· Notary Services
· Volunteer Services
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CCIS Family & Children Services Division
Operates The Family Place - a family resource centre that provides general
support programs and referral. The Family & Children Services Division
facilitates the integration of families, with a heavy focus on the settlement
and integration process of children. It also works with Calgary Rocky View
Child & Family Services, in order to facilitate and enhance programs and
services for newcomers in Calgary.
Programs are offered through CCIS’s The New Family Place daycare
centers & Cross Cultural Children's Centre:
For more information call 403-262-5692
Before & After School programs
Offered to school-age children (6-11) and youth (12-16), and includes
· Academic support
· Social/recreational activities.
Day Care Program*:
Offers licensed, high quality care for children 0 to 6 at some of the lowest
rates in Calgary (downtown location & subsidies are available)
*Can accommodate children with mild to moderate special needs through a Supported Child
Care program.
Kindergarten program:
A low student-teacher ratio with a strong emphasis on language
development. Funded by Alberta Learning, this program meets provincial
curriculum standards and is free of charge.
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CCIS Language Instruction Division
CCIS offers a range of classes to meet a variety of needs, from prebenchmark to LINC Level 4*, with some literacy support.
For more information e-mail [email protected]
Language Instruction for Newcomers to Canada (LINC) Program
Students must be referred to LINC through the Calgary Immigrant Aid
Society. For an appointment, please call 403-262-2656.
Material is taught to the national standards & ESL teaching staff is
accredited by the association of Alberta Teachers of English as a Second
Language (ATESL). & the program follows the Best Practices Guidelines as
set out by ATESL.
English in the Workplace Program
Through this program CCIS provides the following courses:
· English in the Workplace and Skills for Work Programs
· International and Business Communications
· Corporate language training for employees
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CCIS Resettlement and Integration Services Division
The Resettlement and Integration Services division of CCIS provides
programs to Government Assisted Refugees and other immigrants to
facilitate their integration. Services are free of charge.
For more information call CCIS’s Margaret Chisholm Resettlement Centre
(MCRC) at 403-262-8132 or e-mail [email protected].
CCIS’s Margaret Chisholm Resettlement Center (MCRC) is located on 23
McDougall Court NE, Calgary, AB, T2E 8R3
Airport Reception Program
This project is organized and facilitated by reception at the Calgary
International Airport and provides:
· Greetings to newcomers,
· Provision of appropriate clothing during the winter months and
· Responds to other immediate needs upon arrival
Integrated Service Program
This ongoing program is provided to all immigrants and refugees upon
arrival, up to 3 years being in Canada.
· Initial assessment, orientation,
· Current information to start resettlement process,
· Goal setting,
· Referrals to existing services,
· Emergency translation,
· Interpretation,
· Housing referrals,
· Non-therapeutic counselling,
· Social and recreational activities
· Follow ups.
Resettlement Assistance Program
Initial and resettlement services are delivered for Government Assisted
Refugees within 4-6 weeks upon their arrival in Canada.
· Temporary accommodations
· Initial assessment and the delivery of orientation and information
· Linkage to other existing services
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FACT SHEET:
CALGARY IMMIGRANT AID SOCIETY
(CIAS)
• In charge of all referrals to LINC/ESL classes
• Annual Immigrants of Distinction Awards (IDA) in Arts & Culture,
Business, Community Service, Distinguished Professional, Organizational
Diversity (also, recognizes organizations that have made outstanding
efforts in implementing diversity initiatives in the workplace)
• Award scholarships to immigrant youth
Main Location:
1200, 910 - 7th Avenue S.W.
Calgary AB T2P 3N8
Hours of Operation:
Monday, Tuesday, Wednesday: 8:30 am – 4:30 pm
Thursday: 8:30 am – 7:00 pm
Friday: 8:30 am – 1:30 pm
Weekends& statutory holidays: Closed
Contact Information:
Phone: (403) 265-1120
Fax: (403) 266-2486
E-mail: [email protected]
Website: www.calgaryimmigrantaid.ca
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CIAS Immigrant Language and Vocational Assessment-Referral Centre
(ILVARC)
ILVARC is a centralized assessment and referral centre designed to help
immigrants and refugees achieve their linguistic, educational, vocational,
and career goals. ILVARC is also authorized to determine client’s eligibility
for the federally sponsored Language Instruction for Newcomers to Canada
(LINC) program. Services are provided by appointment only.
Location: 1401, 910-7th Avenue S.W (T2P 3N8)
For more info call 403-262-2656 or e-mail [email protected]
Language and Vocational Assessment-Referral Program
· Assessment:
English proficiency:
-The CLBA test assesses Adult English listening / speaking; reading;
& writing skills
First language literacy:
- CLBLA test assesses first language literacy skills (literacy is
considered separately from English proficiency. Literacy benchmarks
are assigned for reading, writing, and numeracy.
- The CLBPT assesses learners in a time efficient manner, providing
benchmark results in listening, speaking, reading, and writing)
· Eligibility determination for the LINC program
· Information on, and referral to, appropriate LINC or ESL classes
· Counselling in first language or English regarding education, career
planning, accreditation and job search techniques
· Workshops in English and other languages on career planning, job search
strategies, resume writing, interview skills, training workshops, financial
resources, and accreditation procedures.
·Information on, and referral to, support services such as settlement, income
support and financial resources
· Follow up
See Index C for ESL Directory (A Directory of ESL Programs and Services for
Immigrants and International Students in Calgary)
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CIAS Mosaic Family Resource Centre
The Mosaic Centre offers services to Calgary's immigrant and refugee
families with young children addressing health, educational, social, and
emotional needs.
The Mosaic Centre is located at #520, 910 - 7th Avenue S.W, T2P 3N8.
For more info call 403-265-6093 or e-mail: [email protected]
Children and Parents' Programs
Provides preventative and interceptive services for new Canadian families
with young children, who require support in accessing health, recreational
and social services and early childhood education resources in Calgary.
Services are provided both on-site at the Mosaic Family Resource Centre
and within the community.
Community Access Project
Multicultural community-based services for seniors and isolated families.
This project is aimed at increasing participation and reducing isolation, as
well as developing a supportive network to access community services.
Drop - In Monday Family Program
Play-based learning activities for children and parents together. Parents are
invited to participate in workshops that discuss issues related to health,
nutrition, parenting, education and community resources.
Family Literacy Program
The Family Literacy Program is offered in the north east community for
immigrant and refugee parents and children. This program allows parents to
participate in literacy activities to improve children's language and help
parents to develop skills to support their children's learning. Registration is
required.
Healthy Start Calgary (Calgary Health Region)
Provides pre-natal and post-natal information to immigrant families with
children 0-12 months experiencing barriers to health in order to increase
their capacity to make healthy choices. There is a drop-in component to
support parents and provide advice, milk coupons and bus tickets to attend
the program. Workshops are provided to parents about nutrition, post-partum
depression, positive discipline and attachment.
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High Fidelity Wraparound Program
Provide a system of care for immigrant and refugee families determined by
Calgary and Area Child and Family Services Authority (CACFSA). Guided
by the principles of the High Fidelity Wraparound Approach this system of
care uses strengths-based, family focused, child-centred and team oriented
strategies to meet the needs of immigrant and refugee families in a culturally
sensitive manner within the constraints of the Child, Youth and Family
Enhancement Act.
Integrated Fathers and Children Participatory Project
This project addresses the specific needs of immigrant fathers or male
caregivers with children ages 3-6. The target population is multi-barriered
immigrant and refugee men and their children who are experiencing poverty,
underemployment/unemployment issues, attachment, health issues, trauma,
language barriers, cultural isolation and challenges related to integration into
Canadian society. The project offers learning activities for fathers and
children together, along with parent information sessions for fathers and age
appropriate activities for children that will help them prepare for school.
Fathers are provided with social interactions and support through spending
quality time with other fathers and their children.
This is a free 8 - week program runs for 2.5 hours on Saturday, and includes
field trips to the zoo, science center, and library. The program also offers
workshops on various topics such as the Canadian Education System,
Community Services for New Immigrants and Refugees, Children and
Nutrition.
Men's Program (various dates & times)
This program provides an opportunity for immigrant and refugee men to
meet and work together in a group setting to discuss anger management,
conflict resolution and communication issues. The objective is to help
participants successfully adapt to life in Canada. Through workshops,
referral services and individual supportive counselling, participants will
learn skills for everyday living and working in Calgary.
Multicultural Family and Child Training Project
Provide targeted multicultural intervention and support for high-risk
immigrant and refugee families with children ages 0 to 6. The purpose of the
program is to support multi-barriered, hard-to-reach families from
underserved ethnic communities who are experiencing parenting difficulties
in Canadian society. This play-based learning program prepares children for
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success in school through social and skill development. Parent groups help
educate parents in areas such as positive parenting, communication,
community resources, and how to stimulate and interact with children in a
developmentally appropriate was. Group support is offered in a variety of
community settings such as schools, community resource centres, libraries
and family homes.
Multicultural Youth Street Smart Program
This program is a holistic, culturally sensitive program aimed at educating
immigrant youth and their parents about crime prevention and community
safety. The program provides support, encourages intergenerational
communication and social inclusion for teenage youth and their parents. The
program works collaboratively with ethnic communities and provides
services at the Mosaic Centre and different community venues.
Pre-School Program
A play-based curriculum supports the social, cognitive, physical, and
emotional and language development of immigrant and refugee children 3-5
years old. Pre-school parents are invited to participate in workshops that
discuss issues related to health, nutrition, and parenting, education, and
community resources. Parent support program is also available. Fee:
$25.00 per 3 month semester
Supportive Counselling
Parent and Early Childhood Facilitators are available for informal supportive
counselling and community resources information. Childcare is provided
free of charge during drop-in service
Toy & Book Lending Library
Families are invited to borrow toys and books from our library to enjoy at
home and exchange at a later time.
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CIAS Skills Centre
The skills center is part of the larger Mosaic Family Center but focuses on
vocational skill building and counselling (mostly for Immigrant Youth). It is
Located on 540, 910 - 7th Avenue S.W. (T2P 3N8)
For more info call 403-265-6093 or e-mail:
[email protected]
Youth Industry Internship Program (YIIP)
This is a unique skill building program designed to help immigrant youth
between 18-30 obtain employment in industries that are in great demand.
The program goal is to increase the skills and marketability of participants,
while providing valuable full-time work experience to establish future job
security. The program consists of workshops that will cover skills needed
for the Canadian workplace, paid job work experience, ongoing career
counselling and supportive services, and follow-up services.
For more info call the Youth Industry Internship Program Coordinator at
403-265-1120.
The Youth Skills Connection Centre (YSCC)
The Youth Skills Connections Centre offers outreach, assessment, referral,
and follow-up to immigrant and refugee youth between the ages of 15 and
30 who are having difficulty identifying career goals and who are facing
challenges integrating into the Canadian workplace. All our services are
provided free of charge by volunteers who can assist in over 72 languages.
For more information drop-in to the Youth Skills Connection Centre or call
the skills center to book an appointment.
Services Include:
· Outreach: open house, youth fair, orientations, networking breakfasts,
ethnic lunches, and celebrations
· Self Directed Resource Centre: computer and printer access; job search
website links; brochures and pamphlets about youth services in our
community; employment resource materials
· Assessment and Referral: free and comprehensive assessment services;
individual employment counselling; help in determining most immediate
needs; career planning support; referrals to appropriate services and
programs; assistance in accessing community supports
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Career Focus Program
The Career Focus Program is intended for post-secondary graduates who are
immigrant youth, Canadian youth, or protected persons between 21 and 30.
Graduates who are unemployed or do not have significant labour market
attachment related to their field of study are given work placement
opportunities in a career related field for a 25 week term.
Candidates must have an action plan, resume, cover letter, translated
diplomas/degrees and educational documents, a job log, and Canadian
accreditation or educational equivalencies as well as Canadian Language
Benchmark Assessments to be eligible for the program. Candidates must
also not have received employment insurance or reach-back in the last 3 to 5
years.
Career Pathways Program
This is for any member of the Sudanese community. The program will
provide workshops and one-on-one employment coaching sessions with
clients on a range of issues including communication skills, time
management, positive thinking, resume building, interview skills, job
seeking skills, and job maintenance skills. Clients will receive support in
their development of an action plan, understanding of Canadian work place,
and pro-active behaviours.
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CIAS Settlement Services (& Language Bank)
These services respond to the settlement needs of newcomers to Canada.
Other services include citizenship classes and an extensive volunteer
program. Services are provided in both individual and group sessions in the
newcomer’s first language or in basic English.
Information / Orientation/Referral Program: provides information on
community resources, how to access them and link newcomers to resources
through referral.
Interpretation/Translation
These Services are provided by the CIAS Language Bank which is
committed to advocating and facilitating equal access for immigrants and
refugees to various community services and programs by developing formal
partnerships with institutions, service providers, government and the not-forprofit sector. The Language bank also translates documents in order for them
to access settlement, employment, education, and counselling services.
Located on 1200, 910 - 7th Avenue S.W. (T2P 3N8). Services may be
subject to cost recovery.
· Interpretation services are available in the following areas: Settlement,
Counselling, Employment, and Education
· Language Bank translators translate documents to and from English
including Certificates, Diplomas, Licences, Transcripts, Brochures, Leaflets
and Forms
For more info call 403-265-1120 or e-mail
[email protected]
Supportive Counselling to Assist Individuals and Families in Crisis
Supportive counselling services are provided to newcomers to Canada facing
settlement issues.
Group Workshops and Orientation sessions
Group workshops and orientation sessions on a variety of topics including:
immigration law, health concerns, legal services, housing issues and
community resources.
For more information or registration call 403-265-1120
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Citizenship Classes
Citizenship classes prepare immigrants and refugees for the Canadian
citizenship exam and help them acquire skills, knowledge and confidence for
informed and responsible participation in Canadian society. Various times
and locations available
For more information or registration call 403-265-1120 Ext 275
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FACT SHEET:
CALGARY IMMIGRANT EDUCATIONAL
SOCIETY
• All program registration is done in person during office hours, and
payment (where required) must be made in cash
Main Location:
1723 40th Street South East
Calgary, AB T2A 7Y3
Hours of Operation:
Monday to Thursday: 8:30 am – 9:00 pm
Friday: 8:30 am – 4:30 pm
Saturday: 9:00 am – 3:00 pm
Sunday & statutory holidays: Closed
Contact Information:
Phone: (403) 235-3666
Fax: (403) 272-7455
E-mail: [email protected]
Website: www.immigrant-education.ca
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Computer courses:
CIES offers computer courses to help immigrants learn the computer skills
they need to be competitive in today's marketplace (Calgary businesses are
the second highest in the country for Internet usage according to Statistics
Canada). Courses include basic computer skills as well as skills for specific
software programs (Basic Computer, Power Point and MS Access, Clerical
training, Simply Accounting, and Basic Accounting).
Citizenship Class:
Provides newcomers with the skills, knowledge and confidence necessary
for participation in Canadian society. Also, explores Canadian immigration
programs, cultural issues, immigration legal services, and other topics. There
is a $10.00 fee per person.
For more information or registration call 403-235-3666
Employment services:
Our Employment Services provide customized employment and academic
solutions as well as a job referral service and one-on-one assistance with
resume writing and interview skills. These services are offered free of
charge.
Language Instruction:
Offer courses for all levels including non-literate ESL training, LINC
programs, and enhanced language training (ETL).
· Drop-in ESL courses ($40.00 dollar fee for ESL pre-basic, basic,
intermediate and advanced ESL). Scheduling accommodates those with fulltime jobs.
· Literacy and Basic English courses are designed to help those who cannot
read or write English, acquire the essentials of English. Offered free of
charge.
· LINC courses are free for newcomers to Canada and provide a uniform
quality of language training across the country. Offer LINC classes every
day from LINC level 1 to LINC level 3. Childminding is available, free of
charge, to full time LINC students with children between 19 months to 6
years.
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Information services:
Provides information on the accreditation process and the expectations of
Alberta employers to Immigrant Professionals who received their training
outside of Canada.
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FACT SHEET:
CALGARY IMMIGRANT WOMEN’S AGENCY
(CIWA)
• only agency offering all female classrooms, workshops and access to
services
Main Location:
First Street Plaza
200, 138 4th Avenue SE
Calgary, AB T2G 4Z6
Hours of Operation:
Monday to Friday: 9:00 am – 4:30 pm
Weekends& statutory holidays: Closed
General Contact Information:
Phone: (403) 263-4414
Fax: (403) 264-3914
E-mail: [email protected]
Website: www.ciwa-online.com
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CIWA Employment Skills Services
For further information or for any inquiries regarding specific programs, call
403-263-4414 ext. 18 or e-mail [email protected]
Accounting Training
This program offers basic accounting skills to immigrant women through a
six-week session. The course material includes a general introduction to
accounting, payroll accounting and the QuickBooks computer program.
Individual Employment Counselling
Individual counselling supports immigrant women to identify and discuss
employment opportunities, establish realistic employment goals and an
implementation plan of action aimed at labour market integration. Individual
sessions are provided on topics such as:
· resume enhancement,
· cover letter writing,
· mock interviews
· and other individualized services.
Making Changes Program
This course is a pre-employment, life skills orientation program done in
partnership with the Making Changes Employment Association of Alberta.
Networking Breakfast Meeting
Immigrant women have an opportunity to network with various corporate
representatives and employment agencies across Calgary. This orientation
enables them to learn about the various aspects of networking from resume
tips, talking to potential employers, how to make a good first impression and
networking in Canada.
Pre-employment and Employment Workshops
Clients attend group workshops for guidance in areas related to preemployment and employment. Workshop topics include:
· Canadian Workplace Culture
· Support for Foreign Trained Engineers
· Job Search tips
· Labour Standards
· Networking
· First Impressions
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· Communicate with Confidence
· Job Interview Skills
· Computer Training for Beginners
· Accreditation (Immigrant Qualifications Assessment Service)
Receptionist Training
The main objective of the Receptionist Training is to facilitate labour force
re-entry and to build the self-sufficiency of immigrant women, with previous
office administration experience. The training provides immigrant women
with the necessary upgrading skills and academic knowledge to qualify for
entry-level office assistant positions in various organizations and businesses.
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CIWA Family Services
Baby Club
An interactive 8-week workshop that enhances the knowledge of child
development among immigrant and refugee women with their child at
various stages between 0-18 months. It is an opportunity for mothers to
meet new friends and provide support to one another in a relaxed and
educational environment. It is a free program and covers issues such as
nutrition, growth and development, child safety and illness, etc.
For more information call 403-263-4414 ext. 39.
Best Beginning partnership (Calgary Health Region)
Provides multicultural outreach workers for pregnant women in areas such
as health, social, or financial concerns. Please schedule an appointment to
see an outreach worker.
For further information call 403-263-4414 ext. 23 or e-mail:
[email protected]
Cross-Cultural Parenting Program*
This is a unique "cross-cultural" parent education program that assists
immigrant and refugee parents in facing the added challenge of parenting in
a new country and culture. The Cross-Cultural Parenting Program provides
practical information on parenting & examines parent/child relationships.
This program is delivered at various locations throughout the city to groups
and individual families free of charge. Free childcare is also available.
* Training workshops for individuals interested in facilitating sessions for
the Cross-Cultural Parenting Program are offered.
For more info call 403-263-4414 ext 33 or e-mail [email protected]
Crossing the Bridge Project
This cross-cultural counselling project is funded by Alberta Children's
Services under the prevention of Family Violence and Bullying Community
Incentive Fund. Crossing the Bridge aims to decrease barriers to community
services for immigrant women and their families who are experiencing
conflict/violence situations. Partnerships are established with various ethnic
and faith communities to deliver this project successfully.
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Family Conflict Program
Provides help for immigrant refugee women and families who are
experiencing abuse and problems in their marital/family life. Free
professional cross-cultural counselling is provided during flexible hours in
many first languages at CIWA and off-site locations. Assistance is also
available for legal issues and social services. The Family Counsellors
provide individual and group services that include: assessment, crisis/shortterm counselling, advocacy, referral, outreach, volunteer support and followup for the clients of the program. Services are confidential and free of charge
and provided by professional family counsellors.
Girl’s culture club
This club is a school-based program that provides an opportunity for young
immigrant women to build friendships, learn more about diverse cultures,
explore topics of interest and have fun through activities such as arts &
crafts and field trips. It is a supportive group environment where participants
discuss issues and brainstorm solutions among their peers. Groups are held
in 12 elementary, junior and senior schools in Calgary.
Hand-in-hand parent link centre
The Parent Link Centre supports parents in their role as their child's primary
and most significant teacher. They will also provide parents with links to
parenting programs and services through a province-wide network
promoting family wellness, child development, and ensures young children
get a healthy start to life. The centre is located at 2623 - 56th Street NE
For more information call 403-293-5467 ext. 22
Home Visitation Program partnership with Healthy Families
Provides long-term support to families with newborns and very young
children. It provides information, education, and connects the family to other
community support services. Program delivery is throughout the Calgary
area covering over 35 different communities. Referrals for this program are
made by a qualified health nurse while the child in under the age of three
months and will receive services until that child is 5 years old. After that
they will refer the child to the proper services.
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In-Home Support Program
In collaboration with Calgary and Area Child and Family Services
Authority, CIWA is able to offer in home support to aid immigrant children,
youth, and families feel safe and protected and overcome at-risk
circumstances such as family violence. Through referrals from Child
Welfare this program recognizes the unique needs and challenges families
face and are therefore in need of culturally appropriate services in the form
of counselling and family support.
Summer camp
The summer camp runs during July and August and provides an opportunity
for young immigrant women to participate in activities such as recreation,
crafts, field trips and discussions on youth issues. Participants are exposed to
a variety of culture and learn about different tradition, festivals and events
and places around Calgary.
For more contact the Youth Program at 403-517-8830 or by e-mail at:
[email protected]
Youth Program
Addresses the needs and concerns of culturally diverse women between the
ages of 12-19 years in several locations throughout Calgary in a supportive
group environment where participants discuss issues such as self-esteem,
racism/harassment, education/career goals, family and peer relationships,
ethnic and Canadian culture, leadership/volunteerism, health and safety, and
conflict resolution. The young women have the opportunity to build
friendships, learn about Canadian and other cultures, and gain information to
facilitate life long decisions through group discussions, activities, videos,
guest speakers, and field trips.
The program has begun outreach to other educational institutions &
continues its community outreach and advocacy for young immigrant and
culturally diverse young women through participation in local and provincial
committees. Individual support and counselling are also available
For more contact the Youth Program at 403-517-8830 or by e-mail at
[email protected]
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CIWA Intake, Settlement and Integration Services
Find Me a Home
Find Me a Home focuses on securing affordable and accessible housing for
low-income immigrant families. Provides immigrant families with important
information and resources, interpreting services, assists in accessing
emergency funds and can advocate on their behalf.
Human rights project
The Human Rights project will train three representatives from ethnic
communities according to the Canadian Human Rights stature focusing on
the issues specific to and current in ethnic communities. These community
trainers will provide educational sessions to their communities on those
issues identified with the help of an advisory committee. They will
customize existing human rights resource materials for each community
engaged and create pamphlets with important human rights information
specified to the needs of ethnic communities.
Immigrant women's cervical cancer screening project
The Immigrant Women’s Cervical Cancer Screenings Project is delivered in
partnership with Women’s Health Resources from the Calgary Health
Region. It targets under-screened and under-served immigrant women at risk
of cervical cancer. Immigrant women are given the opportunity not only
learn about cervical cancer through educational talks, but to participate in
the clinic and have their pap tests administered promptly by a female doctor,
instead of waiting to find a family doctor. Women’s Health Resources have
kindly supplied organization with the cervical cancer screening clinic,
follow-up client services and trained health presenters for this and other
CIWA programs.
Integration Program
Assists immigrant / refugee women who experience family conflict or other
barriers with basic necessities such as: housing, social services, food, legal
assistance, etc.
The Integration Program is the only service of its kind to meet the
integration needs of abused immigrant women and their families. It serves
immigrant women who have been in Canada for more than three years, or
are refugee claimants, and are therefore ineligible to receive services through
the Settlement Program. The program provides information to abused
immigrant women on the spectrum of available community services such as
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social, legal, health care, and employment. Furthermore this program
advocates for immigrant women in accessing services through direct links.
All services offered by the Integration Program are confidential and are
offered free of charge.
Legal Services/Clinic:
In collaboration with Calgary Legal Guidance a Legal Clinic is provided
every Wednesday evening with the assistance of eight (8) volunteer lawyers.
This service has enabled immigrant women to access legal services,
empowering them to make well-informed decisions that directly impact their
lives.
New Friends and Neighbourhood Groups
Immigrant / refugee women from diverse cultural backgrounds come
together in their neighbourhood to make friends, share experiences, practice
conversational English and learn about resources available in our
community. By participating in these weekly meetings, women increase
their level of self-sufficiency, confidence and create a network of support.
To register or for more information please call 403-263-4414 ext. 56 or email: [email protected]
Settlement Program
· Client intake & needs assessment: this includes information on the
education system, ESL classes, safety, banking, housing, transportation,
daycare, etc. Printed materials are also provided to all clients for future
reference
· Information/orientation sessions, Group orientation/information sessions
are organized and delivered to newly arrived immigrant/refugee women and
other interested clients
· General Referral and Support Counselling: counselling, and referral to
other programs and services available at CIWA and throughout the
community.
· Public awareness orientation sessions are also offered to interested
individuals, organizations, and community agencies.
Sudanese Program
CIWA’s Sudanese Program supports the settlement and integration needs of
Sudanese clients through intake, needs assessment, and referrals to
appropriate community services. It also supports the community
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development process of Sudanese immigrants in Calgary, with the intent of
fostering self-sufficiency and sustainability by providing coordination,
leadership training, and guidance.
· In-Home Support Staff provide direct services within the home, including
help with housekeeping, living skills and individual-based information about
health, safety, parenting, accessing community services, transportation
services, shopping and finances in a culturally appropriate manner.
· Coordination of community development initiatives within the Calgary
Sudanese Community.
For more information contact e-mail: [email protected]
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CIWA Language Training and Childcare Services
Advanced training for immigrant women seeking employment as ESL
assistants
Advanced Training for Immigrant Women Seeking Employment as ESL
Assistants is a full-time language training program in a woman-only
environment, supported by childcare and designed specifically to increase
the actual number of immigrant women employed as ESL assistants by the
Calgary School Board, the Calgary Roman Catholic Separate School
District, and surrounding boards. The project will provide these women with
hands-on Canadian classroom experience and paid ESL assistant training at
Chinook Learning Centre along with our CIWA training.
First intake recruitment and orientation will begin in October 2007.
Canadian Pronunciation
8-week programs are provided for women with good English skills to
replace existing speech habits with new habit patterns for everyday speech
Enhanced Business English Project
The CIWA-piloted Enhanced Business English Project is intended for
professional immigrant women who are struggling to find or maintain
employment or pursue post secondary education due to English language
inadequacies. The project provides six months of workplace related
language training and an additional six months of continued support in the
job search and application process.
Knowing your Literacy students:
We are excited to introduce a new project to enhance student-teacher rapport
by increasing teachers’ cultural knowledge and ability to foster respectful
communication in the classroom. Knowing your Literacy Students: a
Curriculum and Cultural Manual for Literacy Programs will generate a
curriculum and cultural resource manual to enhance teachers’ understanding
of the culturally sensitive needs, traditions and beliefs of their students. The
manual will be piloted in collaboration with other language service providers
in a literacy class at CIWA. The findings will be disseminated in 2008.
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Language Instruction for Newcomers to Canada (LINC)*
Offers a variety of English as a Second Language classes (ESL) to
immigrant women who have lived in Canada for less than three years. The
LINC program is designed to accommodate the needs of women, especially
of women with young children, with the flexibility of part-time classes. The
women only learning environment contributes to the comfort level of
students from all cultures, especially those who have not experienced a
mixed classroom. The program is delivered free of charge with funding
provided by, the Citizenship and Immigration Canada (CIC).
Free child care provided except for during the evening classes.
*In order to qualify, the students must be assessed for their linguistic ability
in English, by the Calgary Immigrant Aid Societies Immigrant Language
and Vocational Assessment & Referral Center (ILVARC)
For further information call 403-263-4414 ext. 22 or e-mail:
[email protected]
Pebbles in the Sand
Provides literacy classes to assist women who face multiple barriers
accessing mainstream programs and services. Eligible participants have
received less than 6 years of education in their native country and have not
already accessed other ESL classes. Pebbles in the Sand enables immigrant
women with little or no English skills to increase their literacy and become
leaders within their families and communities. It has a highly visual, context
relevant approach, that helps to increase the linguistic skills of participants,
as well as improve the ways in which participants tackle issues such as low
economic status, family conflict, lack of education, poor nutrition and crosscultural parenting among others. ESL, literacy and school readiness is also
offered for children 0-6 years.
Classes are set to run for 14 weeks in communities that would benefit from
this approach. Every effort is made to accommodate immigrant women that
are interested in the classes.
For further information call 403-263-4414 ext.13 or e-mail:
[email protected]
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SMILES Childcare (Small Multicultural Immigrants Learning Early
Strategies)
SMILES are CIWA's childcare program and it aims to provide quality
childcare for children from 0 to 6 years old. SMILES is offered in
conjunction with other CIWA programs to provide early childhood
development and life-long learning for children. Free childcare and child
development is provided for all CIWA program participants' children 0-6
years of age at all locations.
Please see our brochure for more information.
For further information call 403-263-4414 ext. 20 or e-mail: [email protected]
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CIWA Volunteer Training and Community Development Services
CIWA responds to immigrant women’s needs to develop social support
systems and skill building activities through volunteer training and
placement. Operating out of King George Elementary School, the program
provides essential services within the immediate and surrounding areas.
For more information on programs call (403) 517-8830 or e-mail
[email protected]
Community Access Public (CAP) Computer
This public access computer is used by parents, volunteers, home support
workers, the community at large, and houses the Toy Lending Library’s
database. This is a very important resource available to parents in the
community. Typically, users require first language support from CIWA’s
reception volunteers, practicum students, and staff to use this computer.
Cultural Wonders Diversity Resource Library
An information and research centre focused on promoting cultural diversity
in our community.
Good Food Box
Fresh vegetables and fruits are delivered once a month to the King George
location, in boxes of $10, $15, and $20, and families are able to purchase
them. CIWA is one of the 96 Good Food Depots in the city.
The Art and Craft Market
The Art and Craft Market builds upon the skill set and talents of immigrant
women in the areas of art, crafts, culture, and entrepreneurial skills by
engaging them in creative craft-building activities. The products, created
through the Art and Craft Market are sold at community events, festivals,
and trade shows. The craft group meets weekly to make products that CIWA
sells. Profits from sales support CIWA.
The Toy and Interactive Book Bag Library
The library contributes to children’s development and strengthens family
relationships. We aim to provide low-income families with a cost efficient
use of toys and encourage and reinforce a reading habit among parents. If
parents model reading to their children, they will strengthen family
interactions and improve studying habits. The library encourages childhood
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development through the provision of educational books, toys and CDROMS at our onsite library.
Volunteer Program
Volunteers are recruited, oriented and trained so that they may gain
experience in Canada to support their job search and decrease their feelings
of social isolation. CIWA's volunteer training is specifically designed to
train women on the concept of volunteerism, as well as encourages
immigrant women to develop independence, share their expertise with each
other, learn new skills, help manage programs, and deliver services to the
greater community.
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FACT SHEET:
CALGARY MULTICULTURAL CENTER
(CMC)
• Culture Corner newsletter
Main Location:
835 - 8th Avenue SW
Calgary, AB T2P 2T3
Hours of Operation:
Monday to Friday: 9:00 pm – 5:00 pm
Sunday & Statutory holidays: Closed
Contact Information:
Phone: (403) 237-5850
Fax: (403) 234-7132
E-mail: [email protected]
Website: www.calgarymulti.com
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CMC Cultural Competency Training (CCT)
CMC offers training and consulting services to companies and organizations
that want to cope with and benefit from cultural differences.
For more information call 403-589-0615
Cultural Competency Audits
For companies and organizations that want to determine how well they are
managing cultural differences
Cultural Awareness Training
Is offered to companies and organizations that want to understand and
manage the way culture affects behaviour (at work, in negotiations, during
interviews, when shopping, etc.) through:
· Public workshops: The Calgary Multicultural Centre offers cultural
competency workshops on a regular basis that are open to any interested
company, organization or individual.
· Customized trainings are high impact training sessions with four modules
that can be customized to fit the business needs and time constraints of each
client. (half day – 2 day sessions)
Cross-Cultural Communication Workshops
Help develop skills and strategies for communicating with clients,
employees, and co-workers from different cultures
Conflict Intervention
For groups that are experiencing conflict rooted in cultural misunderstanding
Pre-departure Cultural Briefings/ On-arrival Orientations
For individuals or groups:
·Travelling to other countries on business
·Groups arriving in Canada on business or study tours
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CMC Diversity Volunteer Program (DVP)
Offers volunteer placement at the Calgary Multicultural Centre for
individuals looking for skill-enhancement opportunities.
For more information Please call 403-237-5850
Cross Cultural Volunteer Experience:
Places new Canadians in volunteer roles at human service and not-for-profit
agencies (six-week volunteer roles) so they can Gain experience at Canadian
companies, practice their English language skills, get a Canadian reference,
learn about Canadian work culture, get new business contacts, and add the
experience to their resume.
Practicum Placements:
Under the supervision of a CMC staff, University and college students’
member gain experience in organizing events, doing research, preparing
publications and other projects.
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CMC Language classes:
CMC offers conversation-focused classes in several languages (mostly
English and Spanish). All tutors are native speakers and educate the students
about the cultures of the countries where these languages are spoken. The
classes are held on week-day evenings at the CMC office
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CMC Multiculturel Resource Centre (MRC)
The Multicultural Resource Centre (MRC) provides information on cultural
diversity issues in Calgary through its regular publications, which include
the bi-monthly newsletter, Culture Corner and semi-monthly News Bulletin.
The centre also runs a website, and a resource library, which carries
literature on multiculturalism. In addition, MRC organizes workshops on
organizational capacity building for cultural groups.
Capacity Building Workshops
We offer workshops for cultural groups and interested organizations on
topics such as building organizational capacity and leadership skills, grant
proposal writing and more.
Community Referrals
· Refer newcomers to local organizations that provide services such as
resettlement and translation programs.
· Connect people to culturally diverse guest speakers and performers
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FACT SHEET:
CENTER FOR NEWCOMERS
• formerly the Calgary Mennonite Center for Newcomers
• Runs Ethnicity Catering
Main Location:
125 920 36 Street NE
Calgary, AB T2A 6L8
Hours of Operation:
Monday to Friday: 9:00 am – 4:30 pm
Sunday & statutory holidays: Closed
Contact Information:
Phone: (403) 569-3325
Fax: (403) 248-5041
E-mail: [email protected]
Website: http://www.centrefornewcomers.ca/
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CFN English Language
LINC
LINC classes can be accessed through referral from the Calgary Immigrant
Aid Society’s ILVARC. Non citizen immigrants and refugees that are 18
years or older are eligible. Classes are offered in 4 sessions throughout the
year. Fall, winter and spring sessions run for 11-12 weeks. The summer
session is 8 weeks long.
· Offers Instruction in listening, speaking, reading, and writing English.
· Information about Canadian culture and communicating at home and at
work.
· Computer assisted ESL instruction.
· Special speakers and community field trips add variety to classes.
Limited childcare is available for children ages 2-5 for students in the
morning classes.
For more information, contact LINC/ESL Program Manager at 403-5378803.
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CFN Employment Services
The Centre’s professional career practitioners specialize in helping people
with international training, education or work experience succeed in the
Calgary labour market. The Centre’s training programs provide
opportunities to develop your employability and communication skills, while
you train for a new occupation or further develop professional skill in your
previous occupation.
For more information or to make and appointment call 403-569-3325.
Business Communication for Professionals
For immigrants with experience in IT, chemistry, geology, geophysics or
engineering that are interested in pursuing their careers in Canada. Business
Communications for Professionals is an intensive program designed to
introduce individuals to cross-cultural communication and employability
skills that will help them start working in your chosen field.
· Training in Business English
· An introduction to professional Canadian workplace culture
· Employment readiness, including resume writing, interviewing skills and
networking
· A six-week work placement program to apply the skills you learn
· Assistance in obtaining professional association membership
To be eligible, must have Permanent Resident (or Refugee) status in Canada
and a high level of English competency (minimum Canadian Language
Benchmark of 6); be willing to commit to the full-time, 24-week program
plus 6 months work in the profession following the training program. The
course (October 8, 2007 - March 21, 2008) is offered at the Centre for
Newcomers and each session is limited to 15 participants. To apply, bring a
current resume/CV, proof of residency, Social Insurance Number, copy of
degrees and/or transcripts, as well as Canadian Language Benchmark score.
Contact Rosanna Quintieri at 403-569-3346 for an appointment.
Career Development and Job Search
·Personalized assistance from a Career Development Practitioner to help
clarify and work towards career goals.
·Job search and career development workshops.
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·A Career & Business Information Hub equipped with job board, online job
search sites, workspace, computers, phone, fax, and a career and job search
library.
·Primary language assistance for application for Employment Insurance.
To be eligible must be in Canada for 10 years or less and be legally entitled
to work in Canada.
Please call 403-569-3325 to book an appointment with a Career
Development Practitioner. Drop in to use the Career & Business Information
Hub.
Employers
One of the biggest challenges employers and business owners in Calgary
currently face is a shortage of skilled, motivated workers. The Centre for
Newcomers is an excellent way to connect with potential employees:
experienced, educated workers who have recently arrived in Canada.
· Consider a Practicum Placement
It is often hard to know before you hire someone if they will be a good fit.
Practicum placements reduce the risk. They are an excellent way to discover
if someone is right for your organization.
Professionals with backgrounds in accounting, management and human
resources, who have completed a full-time, 22 week program on the culture
and language of the Canadian workplace, are available for voluntary 6 week
placements.
For more information, or to request a placement, call 403-569-3346.
First Languages EI applications
Immigrants who are unemployed and who cannot access Government of
Canada services in English or French may come to the Centre for
Newcomers for assistance in filling out an Employment Insurance
application. Service is on a first-come, first-served basis, and no
appointment is necessary; however, you must come to the Centre on the
appropriate day for the language you prefer, as follows:
·Monday- Punjabi, Hindi, Urdu
·Tuesday- Chinese (Cantonese and Mandarin)
·Wednesday -Vietnamese
·Thursday-Arabic
·Friday- Spanish and Serbo-Croatian
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Healthcare Aide Training
This program will trains newcomers to work in health care facilities,
providing personal care for senior citizens who have lost their independence
through disease, stroke or other illnesses.
·16 weeks of academic upgrading at the Centre for Newcomers.
·Skills and knowledge you will need for the Canadian work environment.
·Employment readiness, including resume writing, interviewing and
interpersonal skills, networking.
·13 weeks of Healthcare Aide/Care Attendant training at Bow Valley
College.
·A 5 week practicum in a health care facility.
To qualify must be a Canadian Citizen, Permanent Resident, or Refugee, in
Canada for less than 10 years, have completed schooling equal to minimum
Grade 10 High School, and have a Canadian Language Benchmark (CLB)
Level 4.
For more information Contact Anand at 403-569-3341 or Debby Jones at
403-536-8812
Trowel Trades Training
Provides training in:
· Glass Trades
· Bricklaying
· Tile-setting
· Concrete
For more information call 403-536-8812 or 403-569-3341
Youth 1.2.1.
For youth aged 15 to 24 from an immigrant family that need help with career
planning, job search or getting into school. This service offers:
·One-to-one assistance.
·Help with resumes and job search.
·Workshops on career planning.
To make an appointment call: 403-539-4982
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Youth Possibilities Program
For immigrant or minority youth between the ages of 17 and 27 trying to
decide if they should pursue more education or get a job. This program
provides the skills needed to succeed either in the workplace or at school.
Two full-time, 12-week modules. All courses are held at the Centre for
Newcomers
·Module 1: learn valuable life and employment skills. Participate in outdoor
challenges that develop teamwork skills and build self confidence.
·Module 2: get involved in community service projects, learn job search
skills. Continue to take part in outdoor challenges and team-building
experiences.
To be eligible must be unemployed or underemployed and not receiving
Employment Insurance (EI), not in school, and able to communicate in
English.
For more information contact Liz Rees (Coordinator, Youth Possibilities
Program) at 403-569-3333.
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CFN Settlement Services
Assists immigrants and refugees to make a successful transition to a new life
in Canada.
For more information on settlement services, call 403-569-3325 and ask for
Marichu Antonio, Community Development Manager.
Catering Training
Provides a first job to immigrants and refugees legally entitled to work
through the Catering Training program. The Catering Training program is
part of EthniCity Catering, a social enterprise run by the Centre for
Newcomers. (The commercial kitchen is located at 1308 Edmonton Tr NE.)
The program offers:
A temporary and part-time Canadian job.
Training to work in a commercial kitchen.
A food safety card from the Calgary Health Region.
Support to look for permanent work.
Information about settling and adjusting to life in Canada.
For more information or to apply for the program contact the Catering Coordinator at 403-569-3344.
Family Development Program
Helps individuals with children under the age of 18 who are able to meet
twice a month, connect with other families with similar backgrounds, and
learn about how to create a new family life in Canada and about parenting in
Canada. Arabic (Middle East), Sudanese, Cantonese, Farsi, French, HindiUrdu-Bengali, Punjabi-Nepali, Spanish, and Vietnamese group sessions are
available. Involves discussions on health and nutrition, schooling and
education, discipline and family rules, adapting to Canadian culture while
respecting your own traditions, raising successful kids and more! Program
activities including guest speakers, cooking classes, field trips and family
fun activities.
For more information the program, contact Susan Mercer-Thornhill
(Program Co-ordinator) at 403-537-8804.
Family Literacy Program
Helps immigrants understand how to prepare their children for school in
Canada and offers a creative environment, in many languages, for immigrant
and refugee parents to learn together with their children. This program is
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offered to Immigrant or refugee parents with a child or children under 6.
Workshops are taught in English, Chinese (Cantonese and Mandarin),
Spanish, Vietnamese, and some Sudanese languages.
For more information on the program and start dates, contact Fariba
Mohammadi (Program Co-ordinator) at 403-537-3348
Newcomer Settlement
Newcomer Settlement is delivered through the Immigrant Settlement
Program (ISP). Provides the following services to Landed immigrants and
refugees who have been in Canada for less than 3 years, live-in caregivers
and provincial nominees with work permits. The program offers:
Orientation to life in Canada
Information and referral to community services
Assistance in identifying and reaching your settlement goals
Welcome events and networking opportunities
Volunteer opportunities
Every Thursday there are Settlement Action Plan sessions (requires
registration)
To access the program call and book an appointment (Bring landing papers,
permanent resident cards, passports, work permit, plus any other legal
documents that relate to the immigration of the entire family).
Volunteer Development Program
This program promotes meaningful participation in the community such as
creating a welcoming environment for other newcomers to Canada. Also it
provides a chance to develop skills, gain Canadian work experience, build
relationships and expand your network of contacts. Volunteer opportunities
in: English Language Tutoring, Childcare Support, Administrative Support,
Newcomer Support Services, Literacy Tutoring, Event Organization.
Volunteer information sessions are held every Tuesday from 1:30 to 2:30 pm
For more information or to register for an orientation session, please contact
the Volunteer Development Co-ordinator at 403-537-3395.
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FACT SHEET:
Centre d’accueil pour les nouveaux
arrivants francophones (CANAF)
Main Location :
103, 149-5 Avenue SE
Calgary, AB
T2G 5T1
Hours of Operation:
Monday to Friday: 8:30 am – 4:30pm
Weekends & statutory holidays: Closed
Contact Information:
Phone: (403) 232-5485
Fax: (403) 232-5486
E-mail: [email protected]
Website: http://www.canaf.ab.ca
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CANAF services to include:
· Reception and response to immediate needs such as housing, clothing,
transportation, etc.
· Orientation to community resources and services such as banks, ESL
courses, schools and daycares, health, cultural and recreational activities,
taxes, police services, legal facilities
· Resource centre and computers
· Interpretation and non-official translation of documents related to
employment, health, education and legal matters
· Referral to professional counselling for adaptation and/or integration
problems
· Referral to employment services
Eligible persons must be a permanent resident in Canada, a person CIC
intends to grant permanent resident status, or a live in caregiver who could
subsequently apply to become permanent residents within Canada
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FACT SHEET:
THE ETHNOCULTURAL COUNCIL OF
CALGARY (ECCC)
• No direct service delivery to immigrants and refugees
• Promotes the interests and participation of members of visible minority
communities
• Provides a forum for Calgary’s visible minority communities to discuss
and address issues and to develop common strategies and actions to
address them
• Provides Calgary’s visible minority communities with a platform to
influence relevant public policies and programs.
• Promotes greater cooperation among Calgary’ visible minority
communities.
• Facilitates consultation and equitable collaboration between visible
minority communities and other stakeholders.
• Conducts research
• Community organizations can become members of ECCC – gives the a
vote, Hard copies of ECCC research papers, position papers and policy
statements in the language(s) of your community, Opportunities to sit on
ECCC working groups and issue-based committees, Access to the
members' only resources, alerts about new social, legislative and policy
issues affecting visible minority communities etc.
Main Location:
200, 924 6 Avenue SW
Calgary, AB T2P 0V5
Hours of Operation: N/A
General Contact Information:
Phone: (403) 263-990
Fax: (403) 262-8973
E-mail: [email protected]
Website: www.ecccalgary.com
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FACT SHEET:
Jewish Family Services Calgary (JFSC)
• JFSC is an accredited non-denominational Social Service and psycho
educational agency
• accessible to all and inclusive of everyone
• has a newsletter (accessible online)
• does not accept walk-in appointments
Main Location:
200 4010 Macleod Trail South
Calgary AB T2G 2R7
Hours of Operation*:
Monday & Thursday 8:30 AM - 5:00 PM
Tuesday: 8:30 -9:00
Wednesday: 8:30 - 8:00 PM
Friday 8:30 AM - 2:00 PM
Weekends & Jewish/statutory holidays: Closed
Contact Information:
Telephone: (403) 287-3510
Fax: (403) 287-3735
E-mail: [email protected]/[email protected]
Website: www.jfsc.org
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JFSC Consoling Services
A team of qualified counsellors provide a variety of approaches including:
strength based, cognitive-behavioural therapy, systemic therapy, body
focused and art therapy. The agency has a holistic, client centered approach
to counselling; viewing the client in their environment and recognizing the
importance of balance among cognitive, emotional, spiritual, and physical
aspects of self. Councillors stay current on new research and practices as
well as provided mentorship to graduate students.
Counselling: Individual, Couples, & Family
· Family and Couples Therapy
· Adolescent Issues
· Domestic Violence / Trauma
· Anxiety and Depression
· Chronic Illness and Caregiver Issues
Confidentiality and ethical practices are observed. Fees are calculated on a
sliding scale according to family income. The program does not require a
referral from a professional to access JFSC Counselling services. However,
JFSC does maintains strong collaborative relationships with other agencies
so inter-agency referrals can take place.
Family Life Education Services
The Family Life Education Program is an accredited pro-active, outreach
arm of the clinical counselling area of the agency. A diverse range of
psycho/social and educational programs are offered to the Jewish and greater
Calgary community. Programming is delivered using a community
development collaborative approach.
Dedicated to the enhancement of personal growth, building of self-esteem
and strengthening of the family unit, Family Life Education programs offer
information, education, support and skills development related to all ages
and stages of the life cycle. The objectives of the program include offering
strategies and resources that will assist individuals and families in coping
with the challenges and stresses associated with typical life events such as
parenting, separation and divorce, health and wellness, and life transitions:
ex: “Effective Co-Parenting: Putting Kids First” program supports children’s
resilience as they deal with the challenges of families facing separation and
divorce.
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JFSC Financial Aid
Family Loan Program
This program is designed for families who have applied for financing
elsewhere and have been denied access for many reasons (i.e. no credit
rating because they are newcomers, etc.). The Family Loan Program helps
family members living in Calgary become or remain self-supporting, selfrespecting members of their community by providing them with an interest
free loan.
This loan can be used for a variety of purposes such as business loans,
student loans, home ownership loans (assist a family to find a safer and more
affordable home), resettlement loans, immigration sponsorship loans, debt
consolidation, personal loans (assist a family in financial crisis), emergency
loans, special medical or educational loans, and life-cycle loans (assist a
family with burying a loved one).
Self-referrals or agency referrals are accepted, a comprehensive interview is
conducted, including the determination of the need for the loan and the
ability to return it within a specified time. For example, a business loan
would be given when it can be demonstrated that there is a chance for a
successful business and that the loan can be repaid within 60 months. A
letter from a bank indicating denial of the loan must be submitted with the
application. Two co-signers are also submitted with application.
Kupat Tzedakah Program
Kupat Tzedakah is a one-time, emergency fund. It is not designed to provide
on-going support.
The Kupat Tzedakah strives to ensure that any Jew in Calgary who is
experiencing financial crisis; and has no other readily available source of
income to meet their emergency needs can turn to the Calgary Jewish
Community for financial assistance. In the majority of cases, both money
and supportive services are provided. Services offered are counselling,
vocational assistance, community referrals, advocacy, and assistance with
accessing other financial supports.
Funds can be used for emergency assistance in meeting the needs of daily
living; for example, housing, food, clothing, transportation or medical
expenses.
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Examples of these situations:
· Unexpected financial burdens
· Loss of lack of employment
· Mental health issues
· Family strife
· Cultural or immigration issues
· Domestic violence
· Unanticipated medical costs
Kupat Tzedakah is funded by Calgary United Jewish Appeal, and the Share
the Simcha Program. The Share the Simcha program provides opportunities
for individuals who are celebrating special life cycle events to
simultaneously support people in need.
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JFSC Resettlement & Integration
JFSC provides integration and acculturation services to immigrants arriving
from the former Soviet Union, Israel and other parts of the world.
Counselling and support is given to newcomers during their transition period
along with encouragement to become independent and productive members
of their new community.
Whenever possible our resettlement services are provided in the mother
language of the individual or family, made possible through a bank of
volunteers.
For more information on programs e-mail: [email protected]
JFSC helps guide individuals through:
· Government regulations
· Completion of forms
· Banking
· Housing
· Child education
· Adult learning
· ESL
· Transportation
· Cultural issues
Community integration activities include:
· Holiday celebrations in the Russian language,
· Parenting courses and youth programs designed to strengthen Jewish
identity and communal involvement through the exploration of topics such
as parenting, gender roles etc.
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JFSC seniors in Calgary Southwest/Southeast
Any individual who is over 50 years of age and requires assistance may
access this service free of charge. JFSC works with seniors in the southwest
and some southeast communities of Calgary*.
For further information please contact Jewish Family Service Calgary and
ask to speak with Terri or Brian.
* If a client lives in another area of the city, please phone Calgary Seniors'
Resource Society at 403-266-6200 and they will direct you to the
appropriate worker, as different individuals cover different geographic areas.
The following services are provided:
· Assistance with filling out forms for a variety of special needs and financial
· Assistance that is available to seniors through the Alberta and Canadian
governments
· Assistance with filling out other forms related to assistance, including
AISH and subsidized housing
· Supportive counselling and home visits
· Issues of physical, emotional, and financial elder abuse
· Community presentations to seniors' groups and residences
· Advocacy
The following services are NOT provided by JFSC:
· Transportation to medical or other appointments
· Mental health assessments for funding purposes
· Delivery of meals or other services
· Homecare
· Legal services
Weekly Shabbat and Cultural Program
At the Beverly Centre, in Partnership with B'nai Brith Lodge 816
This program provides a cultural connection for Jewish residents who would
otherwise be isolated from activities related to their heritage. This program
provides an opportunity to celebrate Rosh Hashanah, Passover, Purim,
Chanukah, and other important days. With the assistance of a seniors'
companion, residents of other long-term care facilities have an opportunity
to participate in these programs
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JFSC Vocational Support
Vocational Services provided by JFSC assist newcomers to Canada and
members of the Calgary community to develop skills in career development.
Computer training is offered through JFSC for free. Training is by
appointment and covers basic computer skills such as: e-mail, web browsing
and the use of Microsoft Office.
Resources available for clients to assist them in their job search include:
· Access to computers
· The Internet
· Photocopier
· Fax machine
· Job postings
· And local paper and business magazines.
Services:
· Resume and cover letter preparation
· One on one vocational counselling and career planning
· Contacting prospective employers with a possible work experience
component
· Coaching, practicing interviewing skills
· Networking
· Telephone calling
· Other job search strategies
The Employment Action Meeting (TEAM),
Hosted weekly by the JFSC Vocational Services it is a weekly networking
meeting for anyone looking for work. TEAM provides an opportunity for
people to get together to network, explore job leads, and exchange ideas and
information. This meeting is also designed to provide support and facilitate a
positive attitude. It is recommended that you phone ahead and verify the
dates and times of TEAM meetings, as schedules change over time.
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FACT SHEET:
Lethbridge Family Services - Immigrant
Services
• An arm of this agency is dedicated to serving immigrants
• Other programs are also accessible to immigrants (& are therefore listed as
well)
• Newsletter available
Main Location:
1107 – 2nd Ave A North
Lethbridge, AB T1J 0C4
Hours of Operation:
Monday to Friday: 9:00 am – 4:00 pm
Contact Information:
Phone: (403) 327-5724
Fax: (403) 329-4924
E-mail: [email protected]
Website: www.lethbridge-family-services.com
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LFS Immigrant Services
Provides settlement service to newcomers to Canada and promotes their
eventual independence, integration and active participation in Canadian
society. There is no cost for services (There may be a service fee for certain
documentation translations.)
Services are provided to:
· Permanent residents of Canada including the following immigration
categories: Refugees; Family Class; Economic, Humanitarian and
Compassionate
· Other - Retired, Post Determination Refugee Claimant, Deferred Removal
Order Class.
· Individuals who have been allowed to remain in Canada and to whom
Citizenship and Immigration Canada (CIC) intends to grant permanent
resident status including:
· Ministers Permit holders
· Temporary residents permit holders
· People who have received special permission to remain in Canada for the
purpose of becoming a permanent resident
· Foreign caregiver currently participating in the Live-In Caregiver Program
· Canadian citizen with significant cultural and linguistic barriers to
participation.
· While Immigrant Services programs are designed mainly for newcomers
who have been in Canada for less than three years, other eligible immigrants
may also qualify, regardless of how long they have lived in Canada.
The office is located at 701 2nd Avenue South, Lethbridge, AB T1J 0C4
For more information call (403) 320-1589 or e-mail [email protected]
Community Referral Service
Provides newcomers with timely and accurate information and referral to a
broad range of community resources in the areas if health and human
services, employment, education and recreation. Referral services increases
the newcomers' ability to achieve healthy coping strategies and choices
through networks and personal contacts developed through the referral
process, exploration of resources and relationship building.
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HOST Volunteer Program
The HOST Volunteer Program helps newcomers overcome the stress of
moving to a new country. Volunteers, familiar with Canadian customs, help
newcomers learn about available services and how to use them, practice
English and French, get contacts in their field of work and participate in the
community. At the same time HOST Canadians learn about new cultures,
other lands and different languages; foster new relationships and strengthen
community life.
Information and Orientation Services
Provides information and orientation about many aspects of life within the
local community specifically and Canada in general. Information and
orientation services ensure that newcomers develop a competent
understanding of the systems they are required to function within on a daily
basis (i.e. banking, housing, health system, budgeting etc.).
Interpretation and Translation Services
Interpreter support in clients' first language is provided to during the
settlement process to facilitate initial adjustment to the community.
Translation services are provided for documents required for successful
settlement and related to employment, health, education and legal matters.
Public Awareness and Community Initiatives
Public Awareness and Community Initiatives are designed to support
mainstream organizations in redeveloping and expanding their services to
make them more accessible to newcomers. Ongoing public relations
strategies foster acceptance of newcomers by the general public by reducing
stigma, strengthening diversity, and informing the public about newcomer
issues.
Supportive Counselling Service
Supportive counselling enhances the newcomers' adjustment to Lethbridge
through professional case planning in the areas of client focused issue
exploration. Supportive Counselling reduces the impact of adjustment
difficulties by focusing on stress management, resiliency building, social,
cultural, and recreational and economic networking strategies.
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[Non- Immigrant specific programming]
LFS Counselling Outreach & Education Department
Offers a full continuum of services to individuals, couples, children,
families, schools, community groups, agencies, and businesses. Services
include counselling, therapy groups (ex: teen heakubg journey; a group for
women etc.), presentations, workshops, personal growth groups, outreach,
and a resource library. Uses a sliding fee scale but no one is refused services
due to the lack of financial resources. Counselling is confidential.
For more information call 403-327-5724
Issues Covered:*
Bereavement, Grief & Loss; Trauma; Stress; Family Violence;
Sexual Violence; Interpersonal Conflict; Life Transitions; Self-Esteem &
Personal Growth/Empowerment; Bullying; & Harassment Awareness;
Suicide Intervention Training (6 hrs. or 16 hrs.); Suicide Awareness; Family
Violence; Resiliency & Self-Care; Feelings Awareness & Basic Needs;
Anger Awareness; Healthy Communication & Relationships; Vicarious
Trauma; Self-Care & Resiliency
*Services are not provided to individuals with
· Addictions,
· Eating disorders,
· Personality disorders,
· Or mental illnesses where safety is a concern.
*No services on parenting skills development that are not related to abuse or
family breakdown issues.
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LFS DaCapo Services
The goal of the program is to increase and/or maintain independence and
encourage integration within the community for those dealing with
disability. Individuals are assisted as much as possible in assuming and
exercising control over their own lives and circumstances. Dacapo is located
on 1107-2nd Avenue "A" North Lethbridge, AB T1H 0E6
For more information call 403-329-4924 or e-mail:
[email protected]
Services available for individuals and families affected by
· Brain injury
· Developmental disabilities
· Fetal alcohol spectrum disorders
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LFS Home Services
The Home Services Department provides in-home support services to
individuals and/or families of all ages, who require assistance in order to live
independently in their own home for as long as possible. Each program
provides services including, but not limited to the following; personal care,
child care, respite care, palliative care, assistance with all activities of daily
living, skill development, housekeeping and other specialty services and
tasks. Offer a 24 hour care service plus a 24 hour and supervisor on-call
service seven days a week. There is no waiting list for service. The office is
located at the Noma Building #106, 1410 Mayor Magrath Dr. South
Lethbridge, AB T1K 2R3
For more information call 403-317-4624 or e-mail: [email protected]
Home Support
Contact the Chinook Health Region Home Care Program at 403-327-3827
for an initial assessment. If eligible you will be refused to our program.
There are no fees for this program.
Tenant Support
Contact the South Region Persons with Developmental Disabilities at 403381-5777 for an initial assessment. If individuals meet eligibility criteria,
they will be referred to our program. There are no fees for this program.
Homemaking
Contact our office at 403-317-4624 to arrange for an intake visit in your
home. The fee for services is based in a sliding scale subsidized by the City
of Lethbridge Family and Community Supports Program.
Private Service
All of the above services can be accessed in a private basis. As a non-profit
agency their quotes are reasonable, competitive and quite likely lower than
the norm.
Humanity Impartiality Neutrality Independence Voluntary Service Unity Universality
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FACT SHEET:
Saamis Immigration Services
Association
Main Location:
177 - 12 Street, N.E.
Medicine Hat, AB T1A 5T6
Hours of Operation:
Monday to Thursday: 8:30am - 4.30pm.
Tuesday: 6:30 am – 9:30 pm (Drop In Settlement and Computers)
Friday: 8:30 am -12:00 pm
Weekends & statutory holidays: Closed
Or
By appointment outside regular hours
Contact Information:
Telephone: (403) 504 - 1188
Fax: (403) 504 - 1211
E-mail: [email protected]
Website: N/A
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Computer Literacy Program:
The program is meant to introduce the newcomers to new technology, the
fundamentals of computers and basic computer vocational skills.
ESL Classes:
These classes are open to the public and run according to the Citizenship
Court dates, and assist community members preparing for the Canadian
Citizenship test while learning about Canada’s political and electoral system,
history and geography.
Host Program:
A volunteer based program in which newcomers to Canada are matched with
Canadian friends who help them to learn about Canadian values and
traditions, practice speaking English and learn about community resources
and how to use them.
Information Sessions and Presentations:
On topics essential for better orientation and quicker adaptation to life in
Canada is offered through partnership with community agencies and
business.
Literacy and Parenting Skills (LAPS):
This program is a cooperative project with the Alberta Learning Medicine
Hat College Literacy Program, and it is offered on SISA site twice a year. It
is designed for parents who need help to facilitate their children’s adjustment
to Canada, as well as for those individuals seeking a parent support group.
Programs for Men:
· Men’s circle of friendship
· Men’s Gym Night
· Programs for Youth
· Youth Basketball
· Youth Summer Camps
Programs for Women:
· Women’s Club
· Sewing Classes
· Ladies Fitness and Wellness program
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Recreation & Entertainment:
The Association organizes various recreational activities including sporting
and social events, summer picnics, parties, and holiday celebrations.
Settlement Services:
When immigrants first arrive in Medicine Hat they are met by the
association staff member and a volunteer interpreter if needed. The
association assists new arrivals in the following areas:
· Reception: Greeting & provision of food and lodging
· Settlement and Orientation: housing, shopping, banking, utilities, health
care and etc.
· Assistance with forms and appointments: bookings and escorts and form
filling
· Education: registration and placement in appropriate childcare institution,
school, or language training.
· Supportive Counselling and referral: Community contact and access to
other services, ongoing individual support
· Employment Services: pre-employment & career counselling information
and referrals, volunteer job placement
· Public Awareness & Community Education: community development
· Refugee Reception House: Provides temporary accommodation to newly
arrived refugees in Medicine Hat. The House can accommodate up to 16
people at a time.
Translation and Interpretation Services:
Services are provided by volunteer interpreters and translators. The
Association is capable of providing the language services in 25 different
languages. SISA maintains an up-to-date list of persons who are able to offer
translating and interpreting services to assist clients and community
whenever they need may arise. Community Interpreters Training also
offered by the agency to train the volunteers and empower them with the
skills necessary to do their interpreting jobs effectively and in a professional
manner.
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Additional resources/services not listed in this guide:
Alberta Health Care Insurance Plan Registration/Claims/Billings/Inquiries Walk
In...................................................................................................... 727-7 Ave S.W.
•
Newcomers should register with the Alberta Health Care Insurance Plan as soon as
possible to avoid having to pay for some health care services. They must register within
three months of arrival to Alberta
Social Insurance Numbers............................................................... 1-800-206-7218
•
Needed by employers & to apply for certain government programs
Alberta Employment Immigration & Industry’s International Qualification
Assessment Service (IQAS)............................ (403) 310-000, then (780) 427-2655
•
Newcomers applying for employment or training may need to have their qualifications
documents assessed or translated
Canada-Alberta Service Center
5th Floor, 855 8 Ave SW......................................................................... (403) 297-6344
Room 280; 220 - 4 Avenue SE................................................................ in person only
1502, 515 Marlborough Way NE............................................................ (403) 297-7570
3rd Floor, 1816 Crowchild Trail NW...................................................... (403) 297-3951
Main Floor, 525 - 28 Street SE................................................................ (403) 297-1907
•
Provides career information, educational planning, educational funding, employment
assistance and more
Alberta Learning Information Services: Welcome to Alberta, Information for
Immigrants
•
http://www.alis.gov.ab.ca/welcometoalberta/home.asp
Government of
Alberta (provincial programs and services)........................... (403) 310-0000
Canada (federal programs and services)............................... 1-800-622-6232
Calgary Street Survival Guide............................................................. See Appendix
Understanding the Canadian Immigration Act....................................
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