North Country Community Mental Health
EMPLOYMENT OPPORTUNITY
Clinical Secretary - Seeking a precise, customer service oriented, office professional for our
Mental Health Outpatient team in Kalkaska. Must have excellent computer, interpersonal and
transcription skills. High school diploma or GED w/previous secretarial experience and
professional references required. Full time union position w/excellent benefits. Beginning pay at
$14.33. Send resume to H.R North Country CMH, 1420 Plaza Drive, Petoskey, MI 49770, Fax
231-487-9128 or E-mail to [email protected]. E.O.E. View: www.norcocmh.org
JOB SUMMARY: The Clinical Secretary handles all incoming telephone calls, greets visitors
to the office, and provides customer service to individuals seeking services. The Clinical
Secretary schedules appointments, performs filing, provides clerical support and performs other
office functions. The secretary organizes, coordinates, and assures accuracy and timeliness of
clinical record keeping and content.
JOB FUNCTIONS:
1. Schedules client appointments, sends reminders for nursing and doctor appointments, and
makes reminder calls when necessary.
2. Reviews the ClientTell call log every morning, and makes appropriate changes to schedules.
3. Creates and prints various reports.
4. Welcomes all visitors to CMH, notifies appropriate staff when their clients arrive, and
monitors the waiting room for individuals who may not check in.
5. Provides information on how to access mental health, primary health, or other community
services.
6. Assists people with the complaints, rights, and grievance processes.
7. Updates client diagnosis information when directed by physician and/or clinical staff.
8. Maintains accurate consumer records and data in agency information management systems.
9. Transcribes dictation as needed.
10. Routes and directs all incoming communications while protecting confidentiality.
11. Maintains supplies and informs office manager as needed for ordering.
12. Opens, sorts, and distributes mail as needed.
13. Verifies insurance (Medicaid/Medicare) coverage for new clients using CHAMPS and
subsequently monitors for changes.
14. Scans or uploads clinical documentation to the agency information management system;
ensuring the information is filed according to client #, document category and document
name as indicated the EHR index.
15. Logs ES Screens/Checklists into information management system and forward to PCP’s and
other appropriate individuals.
16. Screens phone calls from crisis individuals who may be having suicidal thoughts and routes
them to the ER or provides information as appropriate to the situation.
17. Cross trained to perform specific duties of other program secretarial staff and fill in for other
clerical staff for vacations, illness etc.
18. Performs other duties as assigned by the Office Manager or the Center Supervisor.
North Country Community Mental Health
Approved: 04-25-06; 07-30-13, 02-27-14, 4/7/2015 Revised 1/12/2016
JOB REQUIREMENTS:
Education:
Experience:
High school diploma with credits in secretarial courses. College credits in
secretarial courses preferred.
Two years of experience in general office work which involved typing,
(approximately 60 words per minute), transcription and receptionist duties.
Other:
Lived experiences with behavioral health issues are valued.
PHYSICAL REQUIREMENTS:
Ability to walk, bend, stand, sit, lift up to 25 pounds with or without assistance, stretch/reach,
hear, see, hand/finger dexterity. Reasonable accommodations may be made to enable individuals
with disabilities to perform essential functions in accordance with applicable laws.
OTHER REQUIREMENTS:
 Have own phone or reliable access to messages.
 Have reliable transportation
 Ability to work within guidelines of the code of conduct, regulatory compliance plan and
personnel policies.
 Supports a philosophy of service delivery that is recovery-based, person centered and
culturally competent.
 Must have working knowledge of general office procedures and type at least sixty (60) words
per minute.
 Ability to word-process on the computer and process written and dictated reports.
 Must be current in Adult CPR and First Aid.
 Must be able to maintain strict confidentiality both during and after work hours.
North Country Community Mental Health
Approved: 04-25-06; 07-30-13, 02-27-14, 4/7/2015 Revised 1/12/2016