Notice to customer
USB connection problem with FLIR Ex series
cameras
Copyright
Table of contents
© 2014, FLIR Systems, Inc.
All rights reserved worldwide. Names and marks
appearing herein are either registered trademarks
or trademarks of FLIR Systems and/or its
subsidiaries. All other trademarks, trade names or
company names referenced herein are used for
identification only and are the property of their
respective owners.
1
2
3
4
5
6
Applicability .............................................................................................. 1
Introduction .............................................................................................. 1
Procedure (Windows 7)............................................................................... 1
Procedure (Windows 8)............................................................................... 5
Procedure (Windows XP) .......................................................................... 10
Customer support .................................................................................... 16
Document identity
Publ. No.: T559904
Release: AB
Commit: 15234
Head: 15234
Language: en-US
Modified: 2014-06-13
Formatted: 2014-06-13
1 Applicability
This Notice to customer applies to FLIR E4, E5, E6, and E8 with firmware version 2.1.0.
2 Introduction
Corporate Headquarters
FLIR Systems, Inc.
27700 SW Parkway Ave.
Wilsonville, OR 97070
USA
Telephone: +1-503-498-3547
When a FLIR Ex series camera with firmware version 2.1.0 is connected to a Windows
PC, a file that is linked to the USB port in use is installed. This file prevents Windows
from connecting to the camera. To make this USB port work again, and to be able to update the firmware in the camera, a new file, called flirusb.inf, has to be installed.
Website
If the camera has been connected to more than one USB port in a PC, this new file must
be installed for every USB port that has been connected to the camera running firmware
version 2.1.0 (applies to Windows 7 and XP, but not Windows 8).
http://www.flir.com
Customer support
http://support.flir.com
Disclaimer
Specifications subject to change without further
notice. Models and accessories subject to
regional market considerations. License
procedures may apply. Products described herein
may be subject to US Export Regulations. Please
refer to [email protected] with any
questions.
A suggested procedure is to first install the file for one USB port, then to update the camera software, and once the camera software has been updated, to check the other USB
ports.
After the camera software has been updated, it will connect properly to USB ports that
were not used with the camera running firmware version 2.1.0, and it will not be necessary to install the updated driver. Hence, you will only need to update the driver for USB
ports when absolutely necessary.
3 Procedure (Windows 7)
Follow this procedure:
1. Save the files flirusb.inf and flirusb.cat to a suitable temporary location on your
computer.
Note
The two files must be stored in the same folder.
2. Start the camera.
Note
Make sure that the battery is charged.
3. Connect the USB cable to the camera and to the PC.
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www.flir.com
Notice to customer
USB connection problem with FLIR Ex series
cameras
© 2014, FLIR Systems, Inc.
#T559904; r. AB/15234/15234; en-US
2 (16)
4. The following steps require Administrator rights.
4.1.
4.2.
4.3.
Open Windows Control Panel.
Click System > Device Manager.
Browse to Imaging devices.
4.4.
4.5.
4.6.
Right-click on the FLIR Ex-series with a yellow exclamation mark.
Click Update Driver Software.
Choose to select the file manually (click Browse my computer).
4.7.
Click Let me pick from a list.
www.flir.com
Notice to customer
USB connection problem with FLIR Ex series
cameras
© 2014, FLIR Systems, Inc.
#T559904; r. AB/15234/15234; en-US
4.8.
Click Have Disk.
4.9. Browse to the location where you have saved the file flirusb.inf.
4.10. Select the file and click OK.
4.11. When asked, answer that you trust this file.
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www.flir.com
Notice to customer
USB connection problem with FLIR Ex series
cameras
© 2014, FLIR Systems, Inc.
4.12. This successfully updates the driver (for this particular USB port).
#T559904; r. AB/15234/15234; en-US
Note
Do not close Device Manager yet.
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www.flir.com
Notice to customer
USB connection problem with FLIR Ex series
cameras
© 2014, FLIR Systems, Inc.
#T559904; r. AB/15234/15234; en-US
5. Start FLIR Tools.
5.1.
Click Help > Check for updates.
5.2.
Click Update in the lower (Camera) half of the window. It may be necessary
to register the camera before you continue; in this case, click Register. Then
click Update after the camera has been registered.
Note
Do not interrupt the camera software update process once it has started.
5.3.
Wait for the update to complete.
6. To update your other PC USB ports, disconnect the USB cable from the PC, and
check the other USB ports. If the camera fails to connect, repeat the steps above
from where you select Update driver software. Continue to check all USB ports,
and update the driver for every USB port that fails to connect. If the camera connects
(no yellow exclamation mark), then this USB port is working, and it is not necessary
to update the driver for this USB port.
7.
7.1.
The files flirusb.inf and flirusb.cat may now be deleted.
4 Procedure (Windows 8)
Follow this procedure:
1. Save the files flirusb.inf and flirusb.cat to a suitable temporary location on your
computer. The two files must be stored in the same folder.
2. Start the camera.
Note
Make sure that the battery is charged.
3. Connect the USB cable to the camera and to the PC.
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www.flir.com
Notice to customer
USB connection problem with FLIR Ex series
cameras
© 2014, FLIR Systems, Inc.
#T559904; r. AB/15234/15234; en-US
6 (16)
4. The following steps require Administrator rights.
4.1.
Open File explorer.
4.2.
4.3.
Right-click This PC.
Click Properties.
4.4.
Click Device Manager.
4.5.
4.6.
4.7.
Browse to Imaging devices.
Right-click on the FLIR Ex-series with a yellow exclamation mark.
Select Update driver software.
www.flir.com
Notice to customer
USB connection problem with FLIR Ex series
cameras
© 2014, FLIR Systems, Inc.
#T559904; r. AB/15234/15234; en-US
4.8.
Choose to select the file manually (Browse my computer).
4.9.
Click Let me pick from a list .
4.10. Click Have Disk.
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www.flir.com
Notice to customer
USB connection problem with FLIR Ex series
cameras
© 2014, FLIR Systems, Inc.
#T559904; r. AB/15234/15234; en-US
4.11. Browse to the location where you have saved the file flirusb.inf.
4.12. Select the file and click Open.
4.13. Click Next.
4.14. Click Install.
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www.flir.com
Notice to customer
USB connection problem with FLIR Ex series
cameras
© 2014, FLIR Systems, Inc.
#T559904; r. AB/15234/15234; en-US
4.15. Click Close.
4.16. This successfully updates the driver. You can now close Device Manager.
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www.flir.com
Notice to customer
USB connection problem with FLIR Ex series
cameras
© 2014, FLIR Systems, Inc.
#T559904; r. AB/15234/15234; en-US
5. Start FLIR Tools.
5.1.
Click Help > Check for updates.
5.2.
Click Update in the lower (Camera) half of the window. It may be necessary
to register the camera before you continue; in this case, click Register. Then
click Update after the camera has been registered.
Note
Do not interrupt the camera software update process once it has started.
5.3.
Wait for the update to complete.
6. The files flirusb.inf and flirusb.cat may now be deleted.
5 Procedure (Windows XP)
Follow this procedure:
1. Save the files flirusb.inf and flirusb.cat to a suitable temporary location on your
computer. The two files must be stored in the same folder.
2. Start the camera.
Note
Make sure that the battery is charged.
3. Connect the USB cable to the camera and to the PC.
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www.flir.com
Notice to customer
USB connection problem with FLIR Ex series
cameras
© 2014, FLIR Systems, Inc.
#T559904; r. AB/15234/15234; en-US
11 (16)
4. The following steps require that you log in as an Administrator.
4.1.
4.2.
Click Start.
Right-click My Computer and select Properties.
4.3.
Click the Hardware tab and then Device Manager.
4.4.
4.5.
4.6.
Browse to Imaging devices.
Right-click the USB video device with a yellow exclamation mark.
Select Update driver software.
www.flir.com
Notice to customer
USB connection problem with FLIR Ex series
cameras
© 2014, FLIR Systems, Inc.
#T559904; r. AB/15234/15234; en-US
12 (16)
4.7.
For Hardware Update Wizard, select No, not this time and click Next.
4.8.
Select Install from a list or specific location (Advanced) and click Next.
4.9.
Select Don't search, I will choose the driver to install and click Next.
www.flir.com
Notice to customer
USB connection problem with FLIR Ex series
cameras
© 2014, FLIR Systems, Inc.
#T559904; r. AB/15234/15234; en-US
4.10. Click Have Disk.
4.11. Browse to the location where you have saved the file flirusb.inf.
4.12. Select the file and click Open.
4.13. Click OK.
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www.flir.com
Notice to customer
USB connection problem with FLIR Ex series
cameras
© 2014, FLIR Systems, Inc.
4.14. Click Next.
#T559904; r. AB/15234/15234; en-US
4.15. Click Continue anyway.
4.16. Click Finish.
4.17. This successfully updates the driver (for this USB port).
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www.flir.com
Notice to customer
USB connection problem with FLIR Ex series
cameras
© 2014, FLIR Systems, Inc.
#T559904; r. AB/15234/15234; en-US
Note
Do not close the Device Manager yet
5. Start FLIR Tools.
5.1.
Click Help > Check for updates.
5.2.
Click Update in the lower (Camera) half of the window. It may be necessary
to register the camera before you continue; in this case, click Register. Then
click Update after the camera has been registered.
Note
Do not interrupt the camera software update process once it has started.
5.3.
15 (16)
www.flir.com
Wait for the update to complete.
Notice to customer
USB connection problem with FLIR Ex series
cameras
© 2014, FLIR Systems, Inc.
#T559904; r. AB/15234/15234; en-US
6. To update your other PC USB ports, disconnect the USB cable from the PC, and
check the other USB ports. If the camera fails to connect, repeat the steps above
from where you select Update driver software. Continue to check all USB ports,
and update the driver for every USB port that fails to connect. If the camera connects
(no yellow exclamation mark), then this USB port is working, and it is not necessary
to update the driver for this USB port.
7. The file flirusb.inf and flirusb.cat may now be deleted.
6 Customer support
If you experience problems, please contact our Customer Support at
http://support.flir.com.
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www.flir.com