Newsletter June 2016
We hope to bring you all the latest news about what is happening in the
surgery and keep you all abreast of the ongoing changes in the Newsletter.
“HOT OFF THE PRESS”
Patient Participation Group
IMPORTANT TO NOTE – CQC IS
VISITING US ON 17TH JUNE WE VALUE
YOUR COMMENTS AND APPRECIATE
YOUR UNDERSTANDING AND
SUPPORT ON THE DAY
Our patient participation group (PPG),
led by chairperson Michelle Corsi,
continues to aid the practice. The next
2 meetings at the Practice are on the
6th July and 14th September between
6-7pm. There is always a Doctor and
our Advanced Nurse Practitioner, Mary
Upson present at the meeting. We
value this group and their opinions
very much – please come and join in. If
you have any questions please email
Michelle Corsi
[email protected]

Text Messages
SMS text confirmations and reminders
of your appointments have begun. If
your appointment is no longer required
message back CANCEL which will
delete your appointment
automatically. We have noticed a
significant reduction in the number of
patients who do not attend their
appointments.
**IT IS VERY IMPORTANT TO THE
PRACTICE TO HAVE YOUR UP TO DATE
MOBILE PHONE NUMBER AND EMAIL
ADDRESS **
Car Parking
We are aware the parking at the
practice is very limited; unfortunately
we cannot increase the number of
spaces available however, if you are
able to, cycling or walking to the
surgery would be helpful.
Electronic Prescribing
We now use Electronic Prescribing
enabling a more convenient service for
our patients. Inform your chosen
pharmacy that you would like to use
this service then let us know which
pharmacy you have nominated. All
you have to do then is to request your
medication in the usual way. We will
issue your medication and send it
electronically to your chosen pharmacy
who will dispense it and have it ready
for you to collect. Patients who are
using this service have said how
convenient it is.
Road Works
Antibiotics
Please be aware that road works are
planned for the Tamworth Road
Railway Bridge during the school
holidays as this may affect your
journey to the surgery.
In the past year we have been making
a significant effort to reduce the
number of antibiotics prescribed. We
are also following local guidelines on
the type of antibiotics used and the
length of time you need to take them.
With your help we have succeeded in
hitting these targets and your
awareness of the use of antibiotics is
really making a difference. For more
information on antibiotic awareness
please visit
http://www.nhs.uk/NHSEngland/ARC/
Pages/AboutARC.aspx
General Enquiries
We have a team of staff in General
Enquiries who take calls every morning
dealing with blood test results, x-ray
results, referral queries, sick notes and
much more. Reception takes
telephone calls regarding prescription
queries and appointments only.
To contact general enquiries please call
0121 323 3235, option 3 between
9:30am and 12pm. If the line is
engaged please leave a message and
they will call you back as soon as
possible. If you have a query outside
of those hours please email them on
[email protected] or
alternatively you can fill out an enquiry
form at reception.
On Arrival within the Practice
Please use the check in screen to mark
your arrival for your appointment, this
saves you waiting in a queue at the
reception desk during busy periods.
However, if you do need to speak to a
receptionist please respect other
patient’s privacy and wait behind the
barrier until you are called.
Breast Screening
Breast screening has started for our
patients living in Birmingham aged 50
to 70, screening is every 3 years.
Appointments will be sent out by the
Breast Screening Service from the
beginning of April to end of June. If
you have any concerns or you are over
70 but would like to be screened
please call 0121 507 4967.
Please attend - breast screening
saves lives!
Tudor Practice
Ashfurlong Medical Centre
233 Tamworth Road
Sutton Coldfield
West Midlands B75 6DX
Telephone
Fax
Website
Email
0121 323 3235
0121 323 3830
www.tudorpractice.co.uk
[email protected]
Finally we thank you all for your feedback and support you have given the practice. Our aim as always is to
provide excellent care.