IACP 2014 International
Address by Ger Daly,
Managing Director,
Accenture Defense and
Public Safety
Video Transcript
It’s a pleasure to talk to you all today.
Accenture has been a partner of the
IACP for the last 6 years and
particularly supporting the
international stream of this
conference and I thank you Paul for
that partnership. So, we live in a time
of great pressure in policing. The
dollars are disappearing, crime is
changing, the citizen expectations
are astronomical and there is a
digital revolution that is happening
that nobody fully understands. And
this is something that Rob spoke
about already.
So, for example at the moment, I
think many organizations are
starting to step back and take a look
at a more strategic approach. The
West Midlands police in the UK for
example are looking at reinventing
the policing model from the very
bottom to the very top. In Norway,
there is a national transformation
programme in terms of how policing
is delivered. In Toronto, budget cuts
are driving a re-think as to how
budgets are allocated.
In Australia and many other
countries there is a re-think about
what happens and me and my
colleagues in Accenture, we work
with organizations such as those
and others on the strategy and the
technology and the change
management to make sure that the
organization has bought in to the
changes that happen.
So a Chinese farmer did a favour for
the emperor and the emperor said
“How shall I reward you?”
and the farmer said “You could
reward me with rice”. And the
emperor said “That will be fine” and
the emperor said “How much rice do
you want?” And the farmer said
“here is a chess board, if you could
put one grain of rice on the first
square and then double it for every
other square that would be fine”. And
that seemed to be a good deal until
they got into the second half of the
chess board, it became clear that
there is not enough rice in the world
to fill the square. And for me, that is
one of the most compelling
explanations of what exponential
growth really means and so the
digital revolution that is happening
round us, we are only now in the
second half of the chess board. It
has been happening for a while but
only now are we starting to see what
it really means.
Industries are disappearing. New
industries are being created.
Organizations are disappearing,
healthcare, entertainment. Apple is
taking control of your SIM card and
they will decide which network you
will be on in the future. You won’t
have a contract with a network
operator anymore. So we thought it
would be interesting to ask the public
what does this mean for policing? So
you may be sitting on it but these are
the results of the survey that we did
with some 4,000 citizens around the
world, where we asked them, what
did they think was important about
digital and policing.
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So, some interesting things. The
good news is that 96% of them said
they were very interested in playing
a role in public safety, that is good
news. 8 out of 10 of them said they
believe digital tools improve how
policing is done. Mobile was at the
top of their list. Rob mentioned
mobile at the beginning. 80% of
them said wearable technology such
as video has an important role to
play and I think that is very important
for us to be aware of. Two years ago
20% were aware of the use of digital
technology by the police. Today, it is
40%. Almost three quarters of them
feel that police need to use more
digital. The gap there between what
they expect and what is available
today or what they perceive is
available today and that is the work
that we have to do.
It is very consistent across
geographies, France, Germany,
Netherlands, the UK, the US,
Singapore, Spain, Australia, very
similar results from all of those
geographies and while the
preference for digital has increased,
three quarters of those people still
want to see a police officer in their
community and if you were listening
to Jim Comey this morning, he said
one of the most effective tools we
have against radicalization is the
intimacy that our police have in the
local community and we have to
preserve that.
So based on the work that we have
done internationally and in the US
we have created a framework for
how you take all this and create a
plan to do it through engaging your
citizens, empowering your police
officers, optimize the ways of
working, using predictive analytics to
focus your resources where they are
needed, so we are not trying to do
everything and be more collaborative
with other agencies and
internationally which is what this
lunch is all about. And managing
change proactively, the most
important thing at the end of the day
and that your officers have bought
into the programme, are excited
about it and carry it out into the field
to make it happen and make it real.
So whether you are thinking about it,
implementing it, wondering whether
you have done it right, do come and
talk to us, we are in W205, the
international lounge, the best coffee
and bagels at the conference, so do
come and join us.
I would like to thank you for taking
the time to listen to me today, for
joining us at the lunch, for joining us
at the conference. Thank you Paul
and Barbara for a great partnership,
we look forward to many more years
and enjoy the rest of the conference,
thank you.