Symbolic isomorphism in the tennis racket industry Student: Freek Bloemer 0407585 [email protected] tel: 0649628587 Masterthesis, 2007-2008 Supervisor: N.M. Wijnberg Faculty of Economics & Business University of Amsterdam Table of contents Abstract 3 Introduction 4 - Brand equity 5 - Isomorphism 7 - Legitimacy/institutional theory 9 Problem statement 11 Hypotheses 12 Tennis in general 14 Methodology 16 Data collection 17 Data analysis 18 Results 20 Discussion 27 Limitations 29 Managerial implications 29 Suggestions for further research 30 Appendix: Tennis rackets having a purely alpha-numerical name 32 References 39 2 Abstract The phenomenon under study in this paper is symbolic isomorphism. The position of symbolic isomorphism in the bigger isomorphism-context is addressed. The product names in the tennis racket industry in the period 1950-1990 will be tested on symbolic isomorphism with the help of six hypotheses. The properties of 3,667 racket names will be classified along nine characteristics. Name length, producer, and year of introduction and the prevalence of real words, personal identifiers, animals, geographical identifiers and nature-based components. The inclusion of alphanumerical components is the last property that is recorded. The transition from wooden rackets to aluminium rackets in 1967, an influential happening within the tennis racket industry, will also be dealt with extensively. After the analysis of the names the results will be discussed and the implications for practitioners and science will be addressed. 3 Introduction The question: “What is a good brand name?” has received considerable attention in the literature. Some authors emphasize the importance of specificity and uniqueness (Glynn and Abzug, 2002), while others believe that a brand name should refer to the product or the benefits that it delivers (Keller, 1993; Glynn and Abzug, 2002). Lehman (2004) summarizes works of a couple of other authors when presenting her list of desirable qualities of a product name. She suggests, that a product name should be suggestive to the product’s benefits, easy to pronounce, remember and recognize. Furthermore a product name should be distinctive and cross-cultural (Lehman, p.1). This list of characteristics shows substantial overlap with Robertson (1989), who has his own characteristics of a good brand name. The cross-cultural compatibility of a product name seems very straightforward but the importance of this aspect is emphasized by a horrible name-choice by Ford. In the 1960’s Ford tried to launch the Ford Pinto in Brazil. Pinto means “small male appendage” in Portuguese slang and therefore Ford halted the export of the Pinto into Brazil since the American company did not wish to be associated with that (Lehman, 2004, p.3). Brand names were used for the first time by whisky distillers in the 16th century to distinguish their whisky from others. They burned their trademark on the barrels in which the whisky was shipped and by doing so, they became the first ‘branders’ (Farquhar, 1989, p. 24; Aaker, 1991, p. 7). The most often used definition of a brand and the one that will be used throughout this paper is Bennett’s(1988): “A brand is a name, term, design, symbol or any other feature that identifies one seller’s good or service as distinct from those of other sellers” (Wood, 2000, p.664). A lot of variations exist to this definition, but the main proclamation is that consumers can recognize the producer of the product. A brand name is one of the subcomponents of brand equity and is of importance for the organizational identity. According to Aaker (1991, p. 187) the name is the basis for communication and awareness efforts. Furthermore, the brand name gives 4 consumers a first impression and calls forward associations. If brand dominance can be achieved it can function as an entry barrier (Farquhar, 1989, p.26; Aaker, 1991, p. 187) and therefore the brand name can be of strategic importance. Brand equity, isomorphism and institutional theory are core concepts for this thesis and therefore they are elaborated in more detail below. Brand equity Brand equity is the extra value that a brand gives to the product when compared to an unbranded product. This value goes beyond the functional purpose of the product (Farquhar, 1989, p. 24). When pursuing high brand equity, a long term focus is guaranteed. Lassar, Mittal and Sharma (1995) argue that companies with higher brand equity are better able to command a price premium and incur a higher amount of trust from consumers. They furthermore argue, that high brand equity is a good basis for a brand extension. In this paper, the customer-based definition of brand equity as given above, will be used. This is to differentiate from the financial asset-valuation method ,which is sometimes used by accountants. Henderson et al. (1998) looks at brand equity in the form of brand associations. This perspective evaluates the mental pictures that consumers get, when they think about the brand. Mercedes-Benz, for example, is linked to higher class car manufacturers such as Audi and BMW, whereas Kia is linked to Hyundai and Nissan. In that way, associations are created, which will be accessed by consumers when they think about the brand. This division into multiple groups makes it easier to understand the most important competitors that are in the same consumer-mindset. After all, it is obvious that Ferrari and Lamborghini are no real competitors of Kia and Hyundai since the price class shows a huge gap and the cars of Ferrari and Lamborghini are bought to satisfy a different need compared to the cars of Kia and Hyundai. What has become clear from the literature is that brand equity and brand knowledge can be used rather interchangeably (Keller, 1993). The main difference is that brand knowledge looks from the consumer-perspective while, when brand equity is mentioned, the organization is the focal point. Brand equity is the accumulated attitude of the consumers to the organization whereas brand knowledge is an 5 individual measure for the familiarity of the consumer with the brand. So, in fact brand equity and brand knowledge are two sides of the same coin. Brand equity is difficult to measure according to Shocker, Srivastava and Ruekert (1994) due to its intangible nature. To complicate things even further, the amount of brand equity depends upon the purpose that is to be achieved. Wood (2000) beliefs that brand equity can be split up into ‘strength’ and ‘description’. Strength (weak vs. strong) denotes the strength of the image that consumers have about the company, whereas description (positive vs. negative) concerns the image that consumers have about the company. Organizations strive to be perceived positive by customers and in a strong way. It is important that the brand message is supported by the marketing mix (Wood, 2000). Grewal, Krishnan, Baker and Borin (1998) come up with the “congruity theory” to emphasize this importance. This theory builds upon the fact that consumers readjust their view, when faced with incongruity. If, for example, expensive and exclusive jewellery is sold in a cheap and low-imaged supermarket the image of the supermarket will improve while the image of the jewellery will suffer. For tennis racket manufacturers this implies, that, when an exclusive and expensive top-range racket model is marketed, the racket name should also be high-class. Otherwise an incongruity is created that will hurt the image of the racket. The manufacturer name should fit the assortment that is produced by the firm. If a firm produces several types of rackets (for experts, for kids, beginners and exclusive rackets for professionals) it should chose a firm name that is compatible with all racket types. When only upscale racket models are produced, the company should pursue an exclusivity strategy and chose an exclusive or upscale name. Exclusive contracts can be agreed upon with specialized dealers. Also the price level can be more upscale unless a good value-for-money strategy is chosen instead of an upscale image. To conclude, it is important that all marketing mix elements are in accordance. 6 Isomorphism Isomorphism is a term used in multiple varieties. It is used in biology, sociology, mathematics, chemistry and economics. Glynn and Abzug (2002) use the term symbolic isomorphism while DiMaggio and Powell (1983) distinguish between institutional, competitive and normative isomorphism. It is important to note that symbolic isomorphism only deals with symbolic behavior and is not concerned with similarities in organizational structure. This paper uses the symbolic isomorphism definition of Glynn and Abzug (2002): isomorphism increases legitimacy, when an organization uses the same symbols as their industry members. Symbols should be thought of as a broad category of attributes: names, pictures/logos, designs. To specify this research, it will focus on product names only. If a name adheres to industry standards, the company is supposed to obtain increased legitimacy. Turkey and Moore (1995) argue that service providers face other challenges than manufacturers. This is caused by the lack of cues that customers have when facing service providers. The evaluation process therefore will be hampered when compared to that of physical goods. The difference between service providers and product producers will not be dealt with in detail in this paper. Glynn and Marquis (2005) have found evidence for a cyclical pattern in which ambiguous and descriptive names have switched domination. This is the result of a study they did to name changes between 1972 and 1988. Glynn and Abzug (2002) noted that in the 19th century descriptive names were dominant, while in the beginning of the 20th century abstract names were leading. At the end of 20th century descriptive names were having a comeback. The 21rst century is an awkward century for company names due to the increasing influence of the internet. Many companies changed their names by adding .com to their name in 1999 (Staff, 2001). Most companies did this since young internet companies or companies with .com as suffix faced sky-rocketing stock prices (Staff, 2001). By jumping on this bandwagon they tried to gain value. According to Cooper et al. (2005, p. 321) investors responded positively to .com-additions in the period 1999-2000. Deleting the .com-suffix at the end of the internet-bubble in 2000 also increased shareholder value but not as much as the addition of .com in 1999 (Cooper et al., 2005, p. 321). The date from whereon 7 deleting .com is paying off more than adding it is February 2000. Delattre (2002) argues that the French firms adding .com to their name only represent one per cent of the total French companies‘ name changes. It is more important to remember, that the name changes happened in a short time period,rather than knowing exactly how much firms changed their name. Some industrial fields are characterized by persistent trends. For example the service industry in general has short and ambiguous names. The opposite is true for financials, insurance companies and brokers who, are typified by longer and more domain-specific names (Glynn and Abzug, 2002). Shorter and more domain specific names increase the understandability of the company name, which leads to higher legitimacy (Glynn and Abzug, 2002). Aaker’s (1991) managerial-minded book carries six handles for establishing enhanced recall in choosing a name (p. 190). First, an unusual name will make people curious and therefore they will remember the name better. The second method to make people recall your brand name more easily, is, by integrating something special into the name, such as a rhyme, humor or an alliteration. Peterson and Ross (1972) contribute to this issue is by indicating that consumers associate certain phonetic sounds with certain product categories (p. 29). These associations are depending on the marketing segment. Some names will immediately create a mental picture or image and should be more memorable. Examples of this third suggestion for better recall are Apple and Rabbit. The fourth advice is to pick a meaningful name, so that its fit with the product is assured. Names that express a feeling or emotion are the fifth recommendation of Aaker (1991, 190). Last but not least, the name should be simple. It should be easy to spell and pronounce and consist of as little syllables as possible. Robertson (1989, p. 64) mentions the paradox between a meaningful and a nonmeaningful name. A meaningful name will contribute to the recall while a nonmeaningful name will enhance recognition. The explanation for this contradiction has not been found yet. Robertson (1989, p.65) says, that highly imaginary words have high recall, whereas a non-meaningful name provides the organization with a clean sheet, that can be filled in in any desirable way. In the scientific literature there is no evidence that the recognition or recall rate differs between firm name and product 8 name. This does not mean that the names should be treated in the same way, since firm names are in general used for a longer time period than product names. This has to do with the almost yearly launch of new types of rackets, which cannot have exactly the same name, because then there would be no distinction with the predecessor. Logically, the company name is not changed as frequently as the product name since high costs are involved in creating name awareness and designing the name. Legitimacy/ institutional theory Institutional theory posits that isomorphism enhances legitimacy. So when in a certain industry name “X” is normal, companies in that industry will adapt their name in order to comply with the “X-format” (Glynn and Marquis, 2005). In this way companies can be easily identified and ascribed to the industry they belong to. The article of Scott (1987) highlights the existence of multiple versions of institutional theory. Scott (1987) sees the added value of the institutional theory in reminding people that interests are institutionally defined and shaped. Dacin’s (1997) opinion is, that the behavior of organizations is determined by institutional forces and market forces. Market forces might be the influence where Scott (1987, p. 501) is aiming at, when he says, that institutional forces do not fully explain behaviour. Name choice is considered as an behavioural choice because the name is chosen on purpose. Organizations conform to institutionalized beliefs, if they are rewarded for doing so by increased legitimacy, resources or higher survival chances (Scott, 1987, p. 498). Dacin (1997) calls attention to the fact that isomorphism is not always caused by connectedness with other organizations. Another explanation could be the influence of broader societal expectations or interdependencies in the supply chain between two organizations. Other publications have acknowledged the existence of multiple institutional environments instead of one big surrounding institutional universe (DiMaggio and Powell, 1983; Meyer and Scott, 1983, Deephouse, 1996). This is a point of discussion throughout the literature. Di Maggio and Powell (1983) maintain, that, under uncertain conditions, decision makers will mimic the behaviour of others. They argue, that the ones that will be mimicked, are successful organizations. 9 Galaskiewicz and Wasserman (1989) wrote an article in response to DiMaggio and Powell (1983) in which they argue, that the mimicking of others, when faced with uncertainty is common, but that the ones that are mimicked, are not successful organizations per se. The object of imitation is determined by the social network of the decision makers (Galaskiewicz and Wasserman, 1989, p. 456). Known and trusted persons and the organizations in which they are active are imitated. This is the result of their study to the charitable contributions of 75 business corporations to 198 nonprofit organizations between 1980 and 1984. Ashforth and Gibbs (1990) emphasize the valuable character of legitimacy, they see it as a resource, entangled with the organization and believe that it is capable of attracting resources and ensures the organization of continued support by its constituents (p. 177). The intangible value of legitimacy, which is translated into resources, name awareness, for example, is the reason that companies are striving to attain legitimacy Legitimacy is a term, that is used often, but has been defined vaguely in the literature (Suchman 1995, p. 572). Suchman (1995) divides legitimacy in two types: strategic and institutional. The first one focuses on the way in which management can use symbols to attract customers. The latter one highlights the influence of structural forces within an industry. This form of legitimacy overlaps with institutional theory. This is confirmed by DiMaggio and Powell (1983, p. 150) who claim, that a common legal environment influences the behavior of organizations and indirectly stimulates isomorphic practices. Aldrich and Fiol (1994) describe legitimacy as “the taken for grantedness” of the relationship between stakeholders and entrepreneurs. They argue that the lack of legitimacy is the critical problem facing innovative entrepreneurs (p. 645). From now on, the overarching definition of legitimacy will be used: “Legitimacy is the taken for grantedness of a company as perceived by its stakeholders”. This is conformable with Deephouse’s (1996) definition, that states, that social actors accept or endorse the organizations’ means and ends as valid, reasonable and rational (p. 1025). The question, whether isomorphism legitimizes, is addressed in the same paper and is answered with a ‘yes’ (p.1033). This conclusion is based on the evaluations of the public and the government. 10 Problem statement Isomorphism is a phenomenon studied by multiple authors (Glynn and Abzug, 2002; Glynn and Marquis, 2005; DiMaggio and Powell, 1983) but has received not enough attention. This is particularly true for symbolic isomorphism, the least treated form of isomorphism. Most of the publications, that deal with symbolic isomorphism, are written by the same authors. In order to shed a new light on the subject, some fresh input is provided in this paper. Besides, most of the articles are not very recent. In order to give a new input to the subject, a new dataset will be used, namely tennis racket product names between 1950 and 1990. By using that dataset I will investigate ,whether the phenomena of symbolic isomorphism can be ascribed to the tennis racket industry in that specific period. After the analysis whether isomorphism is a common practice in the tennis racket industry in the period 1950-1990, an explanation will be searched for this phenomena. Symbolic isomorphism is an important subject because it deals with namingdecisions. In turn, naming decisions influence brand equity and since brand equity is a long lasting form of promotion, it is said to be more effective, than sales promotions. Aaker (1991, p. 11) argues that sales promotions are effective in the short run, but in the long run they are easily copied by competitors. To further diminish the effect of sales promotions, consumers will be building stocks leading to a positive pay-off in only 16% of the cases (p.11). Moreover, the attention is shifted towards price and away from quality, features and services. In short, building brand equity is much more effective than sales promotions and one first step to increase brand equity is, choosing the company and product name carefully. Hopefully this paper will give some valuable practical insights, although the paper is more scientifically-oriented. The managerial implications will be highlighted after the analysis. More will be known about the role of isomorphism in the tennis racket industry when the analysis is finished. Obviously, the purpose is also to contribute to the existing literature and perhaps even give the subject of symbolic isomorphism a new impulse. 11 Hypotheses Glynn and Abzug (2002) suggest that the switch between product names with real or non-real words, appear with patterned regularity (p. 268). Glynn and Marquis (2005) speak about an inverted U-shape, when talking about the fluctuations over time concerning real versus non-real words, observed in product names. They both describe a cycle of a period of low ambiguity follow by a period of high ambiguity subsequently followed by a period of low ambiguity. Glynn and Marquis (2005, p. 21) hint that periods, dominated by real or non-real words, last for 15 years. They confirm this with their study done over the period 1972-1988 in which they observe, that the use of real words in organizational names was ”initially high, followed by a significant drop-off, and then a rise to the initial height” (p. 19). They perceive naming patterns to follow a thirty year cycle. First, a fifteen year period dominated by real words, and then, a fifteen year period which is dominated by non-real words or a mixture of real and non-real words. Therefore the first hypothesis is put as follows: H1: A fifteen year period which is dominated by real words, is followed by a period of fifteen years, wherein non-real words or a combination of real and non-real words dominate Pavia and Costa (1993) wrote an article about Alpha-numerical brand names. Alphanumerical brand names are brand names with numeric components in them. These numerical components can be in digit form (e.g. 5) or in written form (e.g. Five) (p. 85). Product names can also contain numerical attributes, thereby strengthening the legal position of the product name. The associations of consumers with alphanumerical product names differs per product category. For perfumes a lower number indicates exclusivity, while for most product categories, a higher number implies a superior model (p.89). Pavia and Costa (1993) note, that there is a difference between numbers written as digits and numbers written in script (p.89). This difference and the difference between even and odd numbers will not be addressed in this paper. The focus groups used by Pavia and Costa (1993) mentioned alpha-numeric names as appropriate for ‘sporty’ products (p.89). Products, that according to the focus groups, 12 “fit” with alpha-numerical names ,are, among others, tennis shoes (p.90). Tennis shoes show similarities with tennis rackets and they belong to the same product category: tennis apparel. Therefore, it is expected that alpha-numerical product names are a familiar phenomena in the tennis racket industry. The second hypothesis is formulated as follows: H2: Alpha-numerical product names dominate with in the tennis racket industry Glynn and Abzug (2002) provide a table with an overview of organizational naming trends until the early 2000’s. The two authors describe the decreased use of geographic identifiers in the period 1960-1979. The third hypothesis will test, if this observation is also true for product names: H3: The percentage of geographical names is higher in the periods 1950-1959 and 1980-1990 than in the period 1960-1979 Glynn and Abzug (2002) observed the introduction of acronyms and initials in the period 1960-1979. This can be translated into the increased use of non-real words at the cost of real words since acronyms are labelled as non-real words. Therefore the fourth hypothesis is as follows: H4: Real words are less dominant in the period 1960-1990 than in the period 19501959 Wilson Sporting Goods introduced the first popular metal racket by manufacturing the T2000 in 1967. The American sports apparel producer was, at that moment, the leader in the tennis racket business. This is supported by the fact that Wilson has produced the most racket models of all manufacturers in the dataset. Wilson is also the manufacturer that has been in the branch the longest and therefore fits the conditions set by Alpert and Kamins (1995, p.35) for a company to be a leader. Therefore, other companies are expected to follow the Wilson Sporting Goods company. It is being tested in Hypothesis five, whether Wilson created a dominant design in product names with their high-tech abstract racket name T 2000 containing no real words, no 13 person name, no geographic location, no animal and no association with nature. It was a purely alpha-numerical name. Anderson and Tushman (1990, p. 620) consider a single configuration as a dominant design, when it accounts for over 50% of the new product sales and holds this majority for at least four years in a row. The purely alphanumerical product name therefore has to account for at least 50 per cent of the product names, for four years in a row. The hypothesis is designed like this: H5: Wilson’s purely alpha-numerical racket name became the dominant design in product names in the tennis racket industry after 1967 Since the tennis rackets are increasing in complexity and the number of varieties are growing, it is expected, that name length grows during the timeframe because there are more and more options for differentiation that need to be dealt with in the name. Therefore, hypothesis six is as follows: H6: Racket name length increases over time Tennis in general In order to conduct a good research it is required to know the subject that is dealt with. This paper focuses on product names, but does so in the tennis racket industry. Therefore, it is useful to have some background information about the tennis sport. “Tennis” (English), or “Kaatsen” (Dutch), “Giocco della racquetta” (Italian) or “Jeu de Paume” (France) are all words used for the game now known as “tennis” .Tennis is played in France since the 11th century and differs from the modern tennis since it was played with the palm of the hand instead of a racket, like in modern tennis. During the evolution of the game the players began using supporting equipment like gloves and wooden bats. The existence of the tennis racket was just a matter of time. Around 1500 the first tennis rackets were used, mainly because of the extra power they provide to the player. Tennis rackets do not function without stringing, so sheep gut was used to string the rackets. 14 At the start of the 17th century tennis was the most popular sport in Europe. In 1873 a way to vulcanize rubber was invented. This made it possible to produce balls that could bounce. The Englishman Walter Clopton Wingfield, who was an army major, used this invention in his advantage and revolutionized the tennis game by making it possible to play it outdoor on a lawn. Wingfield changed the rules of the game and developed a net, net posts and a court for the game. The popularity of the sport was given a boost by Wingfield’s adaptations. This is expressed in the first edition of the prestigious tennis tournament of Wimbledon in 1877. In 1896 it even became an Olympic discipline. Later on, multiple types of courts were developed (gravel, concrete), the tie break was introduced and natural gut was changed into synthetic strings. Wooden rackets turned into aluminium rackets and subsequently to synthetic material. In the professional circuit there are four tournaments which constitute the ‘grand slam’. Those are Wimbledon, Roland Garros, The US Open and the Australian Open. Professional tennis players’ concerns are protected by the established unions ATP (Men) and WTA (Women). These are all signs of the professionalization of the sport.(Combined sources of the Dutch tennis federation (the KNLTB): http://knltb.nl/knltb/article.asp?id=4 and the ITF: http://www.itftennis.com/abouttheitf/worldwide/history.asp). The necessary attributes to play tennis are at least two players, a net, a ball, a court and a tennis racket. When tennis is played with two players, it is called a single, whereas it is played with four players, it is called a double. A match is depending on the tournament ‘best of three sets’ or ‘best of five sets’. This research will investigate the naming of tennis rackets, because the racket is the most interesting piece of equipment and a part of the attributes that dramatically influences players’ performance. Furthermore, rackets are often discussed, heavily sponsored and are available in a lot of varieties. The ten most innovative and therefore best-known racket manufacturers are Wilson Sporting Goods, Prince, Adidas, Snauwaert, Slazenger Head, Dunlop, LaCoste, Donnay and Yonex. Since 1994 Babolat can be added to this list. The French company is not totally new in the scene since it already produced strings, grips and other accessories since 1875. 15 In 1994 the company entered the tennis racket industry. It leveraged its good reputation in tennis accessories to establish themselves as a racket manufacturer. This paper researches the period 1950-1990 and because Babolat started making rackets after the analyzed timeframe, they are not part of the research. Methodology In order to provide a new impulse to the isomorphism-theme there is a need for a new dataset. The dataset, that will be used to conduct this research, are the names of the tennis rackets, that are produced between 1950 and 1990. These data are available through “The book of Tennis Rackets”by Kuebler(1990), which describes tennis rackets, manufactured between the sixteenth century and 1990. The best way to conduct the research, is, to use a qualitative angle. Therefore a case study will be executed. This means, that the phenomena of isomorphism, will be studied in its natural environment to make sure, that the interdependencies and connectedness of the relevant variables stay intact (Hutjes en Van Buuren, 1996, p. 15). Doing a field research has the disadvantage that the conditions cannot be manipulated by the researcher (Cooper and Schindler, 2003, p. 150). Moreover, the external validity or the ability to generalize across persons, settings and times is reduced because the study focuses on a specific phenomena in a specific time frame (Cooper and Schindler, 2003, p 231). To ensure that the reliability is as high as possible, subjective measurements are avoided. Objective and constant data input will be done in order to attain a consistent and valid dataset (Cooper and Schindler, 2003, p.234-236). Therefore the filling in of the dataset is done by one person only and that person is the author himself. At first the thesis will be descriptive, the phenomena is described and subsequently the analysis will be done. The results will follow and an explanation is sought for the outcome. By using the “Book of Tennis Rackets”by Siegfried Kuebler (1990) a lot of data is collected. The “Book of Tennis Rackets” provides the most extensive range of tennis rackets that is available. The data are not collected by myself, but are composed by Siegfried Kuebler. Since the data in the book are not filtered or 16 interpreted, the book is considered as primary data (Cooper and Schindler, 2003, p.282). Tennis rackets are chosen because of their huge variety and the availability of information about their year of introduction and name. Furthermore, tennis is a personal interest of the writer and the game of tennis is played for a long time, so it is suited for a longitudinal study. Data collection The data are collected from the “Book of Tennis Rackets” by Siegfried Kuebler, who describes the evolution of tennis rackets from the start until 1990. The book consists of 635 pages and includes manufacturers listings. Desk-research will be the method of collecting the information. The downside of this method is the reliance on one source only. The best way to collect the information would be, to directly receive it from the producers. This method was tried at first but resulted in no success. A number of about twenty racket manufacturers were requested for a listing of their produced rackets, but not one manufacturer could provide such a list. Only three responded, the rest answered not at all. After that, an attempt was done to contact the tennis federations and several tennis magazines in order to get the listings. The KNLTB, the Dutch tennis federation, was contacted by phone and email, but was not willing to cooperate. The same story holds for the International Tennis Federation(ITF), Tennis Magazine and Tennis.com. The ITF suggested to use Kuebler’s book and assured me, that this book provides the most extensive range of tennis rackets documented today. This paper concentrates on the tennis rackets produced between 1950 and 1990. This timeline is chosen, because in this period the amount of manufacturers is the highest. Furthermore, the period covers the transition from wooden rackets to metal rackets perfectly. The first popular metal racket was the T2000 from Wilson Sporting Goods and was introduced in 19671, more or less the middle of the timeframe. The dataset consists of 3,667 different types of rackets produced by 184 manufacturers. 1 http://tennis.about.com/od/racquetsballsstringing/a/evolmodracquet.htm 17 Data analysis After collecting data from the field, the next step was to make a database of the collected information. This will form the basis for the data analysis. The brand names will be inserted into the database and several characteristics of the brand name will be counted and documented. The variables that will be used are described below. Following Glynn and Abzug (2002), name length, ambiguity and domain specificity should be recorded. Nevertheless, domain specificity is not as suitable for product names as for company names, because it is not very common to use the word “racket” as product name. Therefore this variable is not adopted in this research. Ambiguity is replaced by the real word versus non-real word variable which is more objective. Names are coded 0 if they contain no real words, 1 if they contain only real words and 2 if they are a mix of real and non-real words. Name length is measured by the number of letters in the product name (spaces and numbers are included). Aaker (1991, p.189) provides a lot of additional naming characteristics. Not all of these naming characteristics will be used since they are abundant. Aaker (1991, p.188-189) questions among other things, whether the product name resembles a person, animal, geographical location or piece of nature. Most of Aaker’s characteristics are shared by Keller (1993), who speaks about secondary associations to celebrities (persons) and associations to the country of heritage (geographical location). Therefore, the product names will be tested on their resemblance of persons, animals, geographical locations and pieces of nature. Gontijo et al (2002, p. 329) speak about proper names when talking about personal names, geographical names etc. Gontijo et al. (2002) make a division to emphasize that it is a special category of names which is processed in a unique way. Gontijo et al (2002) define a proper name as ‘a noun that designates a particular being or thing, does not take a limiting modifier, and is usually capitalized in English’. Since these names are real it is proposed that they are processed more easily. Cohen (1990) (in Gontijo et al. 2002) argues that names are difficult to recall because names are meaningless and they are not well integrated into a semantic network of other semantic information. Agrawal and Kamakura (1995) argue that this is not true for celebrity names. Their vision is that celebrities enhance message recall and make 18 advertisements believable. This is contradicted by Sherman (1985) who states that viewers don’t believe what stars say. According to Sherman (1985) it is difficult to pick the right celebrity for the product. In the tennis racket industry this is not the case since many popular tennis players are reference-object for the racket. This is quite natural since they are skilful tennis players and are thought to have knowledge about tennis rackets. Therefore they seem trustworthy to consumers. Kahle and Homer (1985, p. 954) argue that when a high involvement product is bought by consumers, arguments are more influential than the opinion of celebrities. Tennis rackets are perceived to be high involvement products because consumers consider carefully what kind of racket they are going to buy (Van der Kind, 2004, p. 59). Celebrities are assumed to be less influential than arguments for these types of products (Kahle and Homer, 1985). Van der Kind (2004, p. 59) perceives a tennis racket to be a shopping good because much comparing is involved when buying a racket and the buying frequency is low. Glynn and Marquis (2005) did empirical research on the use of real words in organizational names. One of the main points of their article was that real words reduced ambiguity by providing more associations. Storage in the memory of consumers is speeded up because of the ‘lexicality effect’. This effect is synonymous to the faster and more accurately processing of real words than the processing of nonwords (Gontijo et al, 2002). The result is, that real organizational names are more comprehensible, memorable and legitimate (Glynn and Marquis, 2005, p. 4-5). The Glynn and Marquis-paper has convinced me to insert the real vs. non-real word variable into the analysis instead of the ambiguity-variable. The last variable, that will be used in this paper, is the prevalence of alpha-numerical components in the product names. If the name contains alpha-numerical components than a 1 is noted and if not, a 0 is filled in. Pavia and Costa (1993) wrote an article about Alpha-numerical brand names in which they suggest, that alpha-numerical product names fit well with the tennis industry. Whether this is true will be tested in hypothesis 2. A schematic overview of the variables, their sources and measurements that will be used in this research, can be found in Table 1 19 Table 1: Variables Variable Input Producer manufacturer of the racket Name name of the racket Year year of introduction number of letters (spaces and numbers included) Glynn & Abzug 0= no real words/b1=combination of real and non-real words/ 2=only real words Glynn & Marquis Aaker (Confirmed by 1=yes/0=no Keller) Aaker (Confirmed by 1=yes/0=no Keller) Aaker (Confirmed by Keller) 1=yes/0=no ratio 1=yes/0=no Aaker nominal 1=yes/0=no Pavia & Costa nominal Name length Real words Person Animal Geographical location Natural connection Alphanummerical components Source Descriptive information Descriptive information Descriptive information Type of data - ratio nominal nominal nominal nominal Results Hypothesis 1 focuses on the domination by real words followed by a period of domination by non-real or a combination of real and non-real words. According to Glynn and Marquis (2003, p. 21) a domination period should last for fifteen years. Domination of real words is achieved when more than halve of the product names are built upon only real words. Domination of non-real words or a combination of real and non-real words is achieved, when product names containing only real words is below fifty percent. As becomes clear from Figure 1 more than halve of the product names consist singularly real words until 1983 with the exception of the year 1967. Whether this year is an exception or should be marked as the end of a period dominated by real words is an issue an sich. 20 Figure1 :Percentage of product names containing only real words This situation can be interpreted in two ways. In the first interpretation the year of 1967 is seen as an outlier and the period dominated by real words is from 1950 till 1983. The period dominated by non-real and a combination of real and non-real words then starts at 1983. This period continues at least until 1990 and is expected to continue even longer. In this first situation the period dominated by real words is more than twice the length as was foreseen. The period not dominated by real words is too short to make statements about. So, the first interpretation argues for hypothesis 1 to be rejected since the period dominated by real words was too long . The second interpretation is that the periods 1950-1966 and 1968-1982 are dominated by real words and that the period 1983-1990 and the year 1967 are dominated by non-real or a combination of real and non-real words. This would imply that there are four periods. One of sixteen years and one of fourteen years dominated by real words. This is more or less in accordance with the fifteen years prescribed by Glynn and Marquis (2003, p.21) Further, a one year period and an unfinished period during 7 years at the end of the dataset, were dominated by non-real or a combination of real and non-real words. Actually, the second situation would call for supporting the hypothesis for periods dominated by real words only. For periods not dominated by real words, the hypothesis would be rejected, because only one unfinished period is visible and the one year period does not live up to the fifteen year period. 21 To conclude, Hypothesis 1 can be dealt with in two ways. Rejection of the hypothesis is the result of the first way of looking at the dataset. The second viewpoint calls for partly supporting hypothesis 1. Taken together, hypothesis 1 is rejected. The outlying position of the year 1967 can be explained by the fact that there are only five rackets in the database for that year. The second hypothesis states that alpha-numerical product names dominate the tennis racket industry. Domination is translated into a majority of the product names containing alpha-numerical components so that a percentage of above fifty percent has to be reached. As the following SPSS output shows (Table 2), this fifty percent is not reached. Only 1320 (36%) out of the 3667 product names contained an alphanumerical component. Therefore hypothesis two is not supported. Table 2:Percentage of alpha-numerical product names Frequency Valid no yes Total 3 2344 1320 3667 Percent ,1 63,9 36,0 100,0 Valid Percent Cumulative Percent ,1 ,1 63,9 64,0 36,0 100,0 100,0 Hypothesis three foresees a drop off in the percentage of geographical names in the period 1960-1979 in contrast with the periods 1950-1959 and 1980-1990. It is true that the percentage of geographic-identifiers in tennis racket product names is diminished in the period 1960-1979 in comparison with 1950-1959, but this percentage declines even further in the period 1980-1990 as is shown in table 3. Therefore, the general trend for geographic identifiers is to decline in importance. While hypothesis 3 expected a temporary drop of geographic identifiers in product names during the 60’s and 70’s, it turns out to be a continuing trend. 22 Table 3: Percentages of geographical identifiers in product names per period Period 1950-1959 1960-1979 1980-1990 Average per period 8,889% 7,505% 2,118% The downward trend was not in line with the expectations of hypothesis 3 and therefore the third hypothesis is rejected. The (black) trend line highlights the downward trend while the yellow lines indicate the three periods Figure 2: Percentages of geographical identifiers in product names The fourth hypothesis deals with Glynn and Abzug’s paper (2002) that noticed the trend beginning in the 1960’s and 70’s of increased use of acronyms and initials. Examples of those acronyms in the tennis racket industry are the the names Fibreflex, Fibrecraft and Boronite by Snauwaert & Depla (all 1977); the name Adistar by Adidas (1975) and the Maxply-series by Dunlop (since 1954). “Maxply” means: a maximum of wood lamination plies, and is considered as the most famous racket ever (Kuebler , 2000, p. 148). The prediction, that real words are used more frequently (in percentage) in the period 1950-1959 than in the period 1960-1990, is supported by the dataset. This is 23 corroborated by the numbers in table 4. Over the period 1950-1959 the average percentage of product names containing real words is 82, 6 percent while this has declined to 62,9 percent over the period 1960-1990. Table 4: Percentage of product names containing real words per period Average per Period period 1950-1959 86,6% 1960-1990 62,9% The (black) trend line in Figure 3 shows graphically that the overall trend in the product names is to contain less real words as time proceeds. Hypothesis four is thereby supported. Figure 3: Percentage of product names containing real words Leader-follower behaviour is dealt with in the fifth hypothesis. According to this hypothesis racket manufacturers should follow Wilson in their naming decisions. Namely, Wilson was the first manufacturer having produced a successful metal racket. They gave it the high-tech abstract name T 2000 containing no real words, no person name, no geographic identifier, no animal name and no association with nature. It was a purely alpha-numerical product name. It was the first racket model in the dataset, that had this specific purely alpha-numerical product name. After the release of the T 2000, 353 other racket models had similar characteristics, so it is proven, that Wilson was a leader, while the other manufacturers followed the 24 American company. The hypothesis that Wilson’s purely alpha-numerical naming choice achieved a coverage of more than 50 percent for at least four years is not supported as follows from figure 4. The highest percentage of purely alpha-numerical product names, that had been measured in the period 1950-1990, is 30,189 percent in 1973. So a dominance of purely alpha-numerical names is never present. Fifty out of the 158 producers, that were active after the introduction of Wilson’s T 2000, followed the American sporting goods manufacturer by giving their rackets purely alpha-numerical names. This is equal to 31, 65 percent and is also no majority. Figure 4 shows that the percentage of purely alpha-numerical brand names is increasing. The graph also shows, that the percentage is highly volatile and fluctuates heavily. Whether the purely alpha-numerical product name will be the dominant design after 1990, is not researched in this paper, but is not excluded since the trend line for only alpha-numerical product names is upward sloping. Figure 4: Percentage of purely alpha-numerical product names Percentage of only alpha-numerical product names 35,000% 30,000% Percentage 25,000% 20,000% 15,000% 10,000% 5,000% 19 90 19 88 19 86 19 84 19 82 19 80 19 78 19 76 19 74 19 72 19 70 19 68 19 66 19 64 19 62 19 60 19 58 19 56 19 54 -5,000% 19 52 19 50 0,000% Year The last hypothesis predicts a positive relationship between the year of introduction and the length of the racket name. This prediction is best checked by calculating the correlation coefficient with the help of SPSS. This coefficient identifies the strength and direction of the relationship between two ratio variables. Hypothesis six 25 investigates the relation between year of introduction and the length of the racket name. The table below shows the results. Table 5: Correlations Year of introductio n Year of introduction Pearson 1 Correlation Sig. (2-tailed) N 3667 Name length Pearson ,037(*) Correlation Sig. (2-tailed) ,024 N 3666 * Correlation is significant at the 0.05 level (2-tailed). Name length ,037(*) ,024 3666 1 3666 The Pearson Corrleation Coefficient is 0,037. Since R is close to zero, there is a weak correlation. Since the R is positive the result is, there is a weak positive relation between year of introduction and name length. The result is significant at a confidence interval of 95 percent two-tailed. Statistically it is proven that over time the racket names are increasing in length. Therefore, hypothesis six is supported. 26 A short overview of the rejection or support for the six hypotheses is provided in table six Table 6: Hypotheses overview Hypothesis 1 Rejected Hypothesis 2 Rejected Hypothesis 3 Rejected Hypothesis 4 Supported Hypothesis 5 Rejected Hypothesis 6 Supported Discussion Alpert and Kamins (1995, p. 42) state that leaders/pioneers have a higher recall rate by consumers and that consumers have a more positive attitude towards these frontrunners. Wilson Sporting Goods, therefore is assumed to have positioned themselves very well in the minds of consumers. Furthermore, the pioneer brands are purchased more often than laggards due to the greater closeness of the pioneer brands to the ideal self-image (p.41-42). The whole idea about consumers’ ideal self image and the influence of products on this vision belongs to research about consumer perceptions and behaviour and will not be treated in this paper although the Alpert and Kamins-paper (1995) provides new research angles, which could be interesting for further study. For example, the relation between being a pioneer and revenues received, can be researched more in-depth. The Wilson T 2000 was a technology-based innovation since it improves customer benefits relative to existing products for customers in existing markets (Zhou, Yim and Tse, 2005, p. 43). This is the opposite of a market-based innovation which involves new markets. Tech-based innovations are also known under the name radical innovations and involve high risk (mainly technological)(p. 43). Anderson and Tushman (1990, p. 607) separate products and process discontinuities. The transition from wooden to metal rackets is an example of a product discontinuity since the way 27 of making the product stays rather similar but the performance of the product improves. Wilson did not create a dominant design in product names. Anderson and Tushman (1990, p. 620) consider a single configuration as a dominant design, when it accounts for over 50 percent of the new product sales and holds this majority for at least four years. The advantages of a metal racket over a wooden racket are: more power, less weight and more comfort. This product discontinuity is competence-enhancing because it builds on the know-how embodied in the technology that it replaces(Anderson and Tushman (2005, p. 609)).No expertise is rendered obsolete since most of the experimenting with stringing patterns and frame shapes have already been done. This is the case since the first tennis rackets have been manufactured from around the year 1500. The companies that are included in this research, can use the experience of at least 450 years of tennis racket manufacturing in which a countless amount of racket manufacturers have had their influence. The paper of Gontijo et al (2002, p. 334) concludes, that real words are processed more accurately and faster than nonwords. Both nonwords and real words are processed less easily when length increases. This last conclusion corresponds to Glynn and Abzug’s research (2002) that concluded that increasing name length would lead to lesser legitimacy This ‘length-effect’ is bigger for nonwords than for real words. Brand names are not influenced by length according to Gontijo et al (2002). To summarize the findings of the hypotheses, symbolic isomorphism does not play a dominant role in the tennis racket industry in the period 1950-1990.Four hypotheses are rejected while only two were supported by the data. 28 Limitations Only one source for the collection of the dataset is used: “The book of tennis rackets” by Siegfried Kuebler. This should not be a limitation since the information is not filtered. It is an overview and not a subjective article. Besides, Siegfried Kuebler is an expert within the tennis sport. He invented the modern “widebody” racket, which is still the standard in modern tennis rackets. This research has only treated tennis rackets. This is not a widely generalizable dataset. Despite this lack of external validity, explicitly has been chosen to use one specific dataset. By doing so, the effects of regulatory differences are avoided. All companies within this dataset, produce the same products, face the same environment and institutional pressures, so the “rules of the game” are the same. The graphs illustrating the percentages of name attributes shows fluctuation. These graphs might show exaggerated scores since most manufacturers do not release new racket models every year, but launch multiple models at the same time. This can lead to an increased influence on the average scores in the year when a company releases its models. Furthermore, the amount of racket models manufactured differs per year so that the weight of an individual racket differs per year. Graphs might be biased since some manufacturers launch new racket models every year while others release their new production every two years. Some years are therefore more vulnerable for an abnormal score. In this research this holds for the years 1958, 1960, 1963, 1965, 1967, 1971 and 1972 in which no more than ten racket models were introduced. Managerial Implications Managers must see the importance of name choices, whether it is in product names or company names. In accordance to the “congruity theory” managers should align the marketing mix with the brand message (Wood, 2000; Grewal, Krishnan, Baker and Borin, 1998) so that a consistent message is send to the consumers. 29 When considering the name choice there are some notes to remember in order to reach the expected result. Real words are processed more easily by consumers and therefore are recalled better (Robertson, 1989, p. 64)). On the other hand, awkward names (consisting of non-real words) make people curious and therefore will be remembered better (Aaker, 1991, p.190). Non-meaningful names will enhance recognition but not recall (Robertson, 1989, p. 61) Due to the “length-effect” shorter names will obtain more legitimacy. This effect is more influential for non-real words than for real words. Whether celebrities should be used to promote a racket is not clear throughout the literature. Some authors prescribe celebrities for certain products (Agrawal and Kamakura, 1995; Kahle and Homer, 1985) while others see a negative pay-off every time a star is used (Sherman, 1985). This research has shown that there is a difference between a firm-name and a product name. Two of the three claims that Glynn and Abzug (2002) make for company names, and that are translated into hypotheses 1, 3 and 4, are rejected for product names. The difference between product names and company names is further demonstrated by the .com-era, in which company names changed rapidly, while product names remained similar. In either way, brand name managers have to make sure that the company name fits the industry standards, in order to be recognized easily by consumers. The product name does not have to conform to the industry standards as is shown by Wilson with its T2000 racket, which turned out to be a widely-sold racket. It is not said that this only due to the product name. Of course, the fact that this racket was made of metal was a major stimulator. Suggestions for further research No relationship between sales (success) and name choice can be discovered because no sales data are used. Zhou, Yim and Tse (2005, p. 52) show that both technologyand market-based innovations positively affect firm and product performance. When Wilson introduced the T 2000, this was an innovation in the tennis racket industry. It is suggested that this would show up in the sales figures, for both the racket model itself, as well as for the company as a whole. It is a great addition to science to link sales figures to tennis racket models. In this way, it can be observed which tennis 30 rackets are successful and which ones are not. A more economic twist can be given to the research in that way. New research might include tennis-related terms in the analysis. This research has not done that, while without doing a statistical analysis, a lot of terms like “Pro”, “Junior” and “Competition” were observed. This might provide a fertile basis for new research. The same holds for the incorporation of racket materials into the analysis. Materials are not taken into consideration, when characterising product names, although it is often used as apart of the product name for tennis rackets. It might be interesting to look at the differences in product names between children rackets and adult rackets. Children rackets have more product names used by multiple manufacturers than adult rackets. An example is the use of the name “cadet”. This product name is used by seven manufacturers in the dataset. Dunlop Slazenger, Snauwaert & Depla, Adidas, Yamaha Corp., Donnay Sporting Goods, Major Sports and Rossignol use this name. A variable that is not used in this research, but could be used in future research to sporting goods, is the ex-ending of product names. Sebba (1986) wrote an article about the establishment and frequency of product names ending at –ex. He even speaks about a bandwagon effect with brands like Kleenex, Durex, Yonex etc being established. The class of products on which the –ex ending could be used is not very predictable according to Sebba (1986, p. 325). Nevertheless, in the tennis racket industry the ex-ending is not used very often as the dataset shows. When the exending is used in tennis rackets, mostly it is part of the word “Flex”. Maybe this differs between different classes of sporting goods. Last but not least, this research can be executed for a different timeframe and with the results of that research, a comparison can be done between the two timeframes. 31 Appendix: Tennis rackets having a purely alpha-numerical product name Manufacturer Wilson Sporting Goods Co. Yonex Snauwaer Garcia Corp. Yonex Yonex Yonex Yonex Yonex Yonex Yonex Yonex Yonex Yonex Yonex Wilson Sporting Goods Co. Snauwaert & Depla Garcia Corp. Garcia Corp. Garcia Corp. Yonex Yonex Yonex Garcia Corp. Dunlop Slazenger Yamaha Corp. Tremont Research Co. Garcia Corp. Garcia Corp. F.J. Bancroft F.J. Bancroft Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. Wilson Sporting Goods Co. Donnay Sporting Goods Donnay Sporting Goods Donnay Sporting Goods Donnay Sporting Goods Adidas Acro Inc. Wilson Sporting Goods Co. Kawasaki Racket Co. Racket model T 2000 T-7000 EGF1 P40 yy 1500 yy 2500 yy 9200 yy 5200 yy 4200 yy 8600 yy 7600 yy 8500 yy 7500 yy 7200 yy 6200 T 3000 EGF 2 Cragin 2 YCR-130 YCR-128 T-7500 T-8500 yy 8700 X15 D 101 Yamaha YGF-30 Mag 1 Garcia 240 Garcia 360 B 20 B 15 YGF-50 YCR-124 YCR-126 YCR-134 T4000 D 45 D 40 D 30 D 15 Ads 060 AC-10 T 5000 CP 001 Year 1967 1970 1970 1970 1973 1973 1973 1973 1973 1973 1973 1973 1973 1973 1973 1973 1973 1973 1973 1973 1974 1974 1974 1974 1974 1975 1975 1975 1975 1975 1975 1976 1976 1976 1976 1976 1976 1976 1976 1976 1976 1976 1978 1978 32 Browning SA Browning SA Wilson Sporting Goods Co. Wilson Sporting Goods Co. Futabaya Racket Mfg. Prince Manufacturing Inc. Browning SA Browning SA Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. Tony Trabert Rossignol Browning SA Browning SA Browning SA Wintide Sporting Goods Co Wintide Sporting Goods Co Wilson Sporting Goods Co. Wilson Sporting Goods Co. Rossignol Madison Madison Madison Madison Madison Madison Madison Madison Madison Madison Madison Madison Madison Madison Madison Madison Madison Madison Madison Madison Madison Madison 410 X 450 X TX 3000 TX 6000 FKV 75 Woodie 110 BT 400 BT 500 YFG-65 YFG-90 YFG-70 YFG-70L YFG-50 YFG-30 YFG-20 YFG-10 YWG 55 YWG 33 YFG-45 YFG-75 C-6 C 12 425 Mid BT 700 BT 750 Wintide MG 95 Wintide Triumph 1 GR 80 SC 2000 110 Tubex 300 MG 25 J MG 2040 MG 2030 MG 1000 MG 970 MG 860 MG 950 MG 940 MG 870 MG 1002 MG 1003 MG 910 MG 900 MG 103 MG 1004 MG 830 MG 840 MG 920 MG 880 MG 810 MG 101 MG 2050 1978 1978 1979 1979 1979 1980 1980 1980 1981 1981 1981 1981 1981 1981 1981 1981 1981 1981 1982 1982 1982 1982 1982 1982 1982 1983 1983 1983 1983 1983 1983 1983 1983 1983 1983 1983 1983 1983 1983 1983 1983 1983 1983 1983 1983 1983 1983 1983 1983 1983 1983 1983 33 Madison Kawasaki Racket Co. Kawasaki Racket Co. Kawasaki Racket Co. Donnay Sporting Goods Donnay Sporting Goods Donnay Sporting Goods Browning SA Yonex Yonex Yonex Yonex Yonex Yonex Yonex Yonex Yonex Yonex Yonex Slazenger Ltd Slazenger Ltd Slazenger Ltd Slazenger Ltd Slazenger Ltd Slazenger Ltd Slazenger Ltd Scepter Tennis & Graphite Master Scepter Tennis & Graphite Master Rossignol Rossignol Rossignol Rossignol Kawasaki Racket Co. Dunlop Slazenger Dunlop Slazenger Dunlop Slazenger Dunlop Slazenger Dunlop Slazenger Dunlop Slazenger Dunlop Slazenger Dunlop Slazenger Dunlop Slazenger Dunlop Slazenger Donnay Sporting Goods Donnay Sporting Goods Donnay Sporting Goods Donnay Sporting Goods Donnay Sporting Goods Donnay Sporting Goods Donnay Sporting Goods Browning SA Browning SA MG 2060 TG 910 G330 G335 GLM 1 GLM 2 GLM 3 750 G R-27 R-22 R-10 R-7 R-5 OPS-37 OPS-32 R-3 R-1 OPS-6 OPS-5 CS 125 CS 140 CS 140 WB CS 160 CS 180+ CS 180+ WB V-24 AL-2 X-L2 Tubex 200 F 150 GW 300 GW 200 707 DGT-30 500 i GLM 1 GLM 2 GLM 3 GR-23 SC 95 X-25 X-30 XLT-15 DX 25 ITT 18 PC 1 PC 12 TX 25 TX 35 XR 25 550 B 510 B 1983 1983 1983 1983 1983 1983 1983 1983 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 1984 34 Besta SportingGoods Zebest Zebest Yonex Yonex Yonex Yonex Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. Wimbledon Wimbledon Wimbledon Wimbledon Wimbledon Wimbledon Wimbledon Wimbledon Victor Sports Enterprise Corp. Victor Sports Enterprise Corp. Snauwaert & Depla N.V. Snauwaert & Depla N.V. Snauwaert & Depla N.V. Sentra Sporting Goods Rucanor Rucanor Rucanor Rossignol Nassau Maxima Maxima Maxima MacGregor Sports Products Inc. MacGregor Sports Products Inc. MacGregor Sports Products Inc. MacGregor Sports Products Inc. MacGregor Sports Products Inc. Lane Lane Lane Kawasaki Racket Co. Kawasaki Racket Co. STG-1000 VAS 96 VAS 96C R 10 R 20 R 30 R4 Xam 4 Xam 8 CG100 Xam-6 YFG-35 YFG-45 YFG-55 YFG-75 YFG-95 YMX-444 YMX-666 YWG-33 YWG-55 FK-88 FK-98 GC-88 GC-98 GK-88 GK-98 HM-88 Mid-88 VCT-311 VTC-312 Hi-Ten 25 Hi-Ten 30 Hi-Ten 50 Sentragrip III PS I Sharak PS II PS III F 200 NA 2000 Syncro 50 Synt 290 Synt 310 GV Z-1000 Z-2000 Z-4000 Z-5000 Z-6000 800 GR 1000 GR 1000 GR-OS G705 G103 1984 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 35 Kawasaki Racket Co. HL Corp HL Corp HL Corp HL Corp HL Corp HL Corp HL Corp HL Corp Dyna (Germany) Dyna (Germany) Dyna (Germany) Dyna (Germany) Dyna (Germany) Austral Austral Austral Austral Winn Sports Corporation Winn Sports Corporation Winn Sports Corporation Winn Sports Corporation Winn Sports Corporation Tegro GmbH Tegro GmbH Tegro GmbH Snauwaert & Depla N.V. Snauwaert & Depla N.V. Rox Pro Rox Pro Rox Pro Rox Pro Rox Pro Rox Pro Rox Pro Rox Pro Rox Pro Major Sports Major Sports Major Sports Major Sports Hanil Racket Industrial Yonex Yonex Yonex Yonex Yonex Yonex Yonex Yonex Yonex Yonex K800 VAA-401 VAA-402 VAB-411 VAB-412 VCT-311 VCT-312 VCT-405 VCT-406 G1 G2 G3 WG1 WG2 X1 X-1G X2 X-2G WG-726 WG-724 WG-727 WG-3 WG-725 SGT 9500 SGT 2400 SGT 125 T 650 T 630 Sp.In-G-200 Ceramax 12 8267 6655 6520B 6911 8459 7152 X 6800 MG 60 MG 80 MG 95 Mid 25 Rabonix R/B-88 R 50 IPS R 27 R 24 R 24 ISP R 23 R 22 R 19 R 18 RX 330 IPS RX 36 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1985 1986 1986 1986 1986 1986 1986 1986 1986 1986 1986 1986 1986 1986 1986 1986 1986 1986 1986 1986 1986 1986 1986 1986 1986 1987 1987 1987 1987 1987 1987 1987 1987 1987 1987 36 Yonex Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. Wilson Sporting Goods Co. Wilson Sporting Goods Co. Wilson Sporting Goods Co. Wilson Sporting Goods Co. Volkl Franz Volkl Franz Volkl Franz Volkl Franz Snauwaert & Depla N.V. Snauwaert & Depla N.V. Le Coq Sportif Le Coq Sportif Le Coq Sportif Le Coq Sportif Le Coq Sportif Adidas Yonex Yonex Yonex Yonex Yonex Volkl Franz Volkl Franz Volkl Franz Prince Manufacturing Inc. Prince Manufacturing Inc. Prince Manufacturing Inc. Prince Manufacturing Inc. Pirelli Technort Major Sports Major Sports Estusa Donnay Sporting Goods Adidas Adidas Adidas Adidas Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. RX 28 97 DX 97 FX 90 DX 90 SX YM 500 YM 450 YM 400 YM 350 YM 300 GLM 21 GLM 23 GLM 25 GLM 27 T9 GP 45 GP 25 GP 24 Techforce 50 Techforce 30 TC 40 TL 25 TS 25 TE 30 TL 30 CF25 L Gamme CF R 50 ISP R 24 ISP R 7FL RX 36 RX 28 FL T 9 45 T 9 30 T9 GraphTech DB 110 GraphTech DB 90 TriComp 110 TriComp 90 Mod. B1 MG 85 MG 70 JC AMX2 GLM 4 CF25 CC CF25 GF CF25 XS CF25 L DX 550X DX 500X DX 400X DX 300X 1987 1987 1987 1987 1987 1987 1987 1987 1987 1987 1987 1987 1987 1987 1987 1987 1987 1987 1987 1987 1987 1987 1987 1987 1987 1987 1988 1988 1988 1988 1988 1988 1988 1988 1988 1988 1988 1988 1988 1988 1988 1988 1988 1988 1988 1988 1988 1989 1989 1989 1989 37 Yamaha Corp. Vostra Volkl Franz Volkl Franz Volkl Franz Toa-Strings Co Toa-Strings Co Sp. In Sp. In Sp. In Rossignol Rival Rival Rival Chris New Tech Sports Browning SA Browning SA Browning SA Yonex Yonex Yonex Yamaha Corp. Yamaha Corp. Yamaha Corp. Yamaha Corp. Spalding A.G. & Bros. Spalding A.G. & Bros. Spalding A.G. & Bros. Spalding A.G. & Bros. Spalding A.G. & Bros. Spalding A.G. & Bros. Spalding A.G. & Bros. Spalding A.G. & Bros. Spalding A.G. & Bros. Spalding A.G. & Bros. Spalding A.G. & Bros. Spalding A.G. & Bros. Spalding A.G. & Bros. Sp. In Rucanor Rucanor Rucanor Rucanor Rucanor Rossignol Rossignol Pic International Pic International Dunlop Slazenger Dunlop Slazenger DX 100JR Systech 24 T 9 37 TR 35 TR 25 TR 540 TR 520 Hipo A-3 G-300 FT 5.80 Au-300 MS Au-400 Au-500 CTE-2 Vecta T4/T3 Vecta TJ 25 Vecta TJ 23 RQ 220 RQ 260 RQ 380 EOS 100 EOS 110 EOS RZ 100 EOS RZ 110 Ellyp-Tech 100 Ellyp-Tech 110 FC-20 GC-20 GC-30 GC-55 GC-60 GC-100 GR-20 GR-55 GRB-20 GRB-55 Orbitech 95 G-350 PFF 530 T 550 T 551 TC 380 TC 400 Vectris 6000 Vectris 9000 PIC No.I PIC ASS 100 PS 90 PS 60 1989 1989 1989 1989 1989 1989 1989 1989 1989 1989 1989 1989 1989 1989 1989 1989 1989 1989 1990 1990 1990 1990 1990 1990 1990 1990 1990 1990 1990 1990 1990 1990 1990 1990 1990 1990 1990 1990 1990 1990 1990 1990 1990 1990 1990 1990 1990 1990 1990 1990 38 References Aaker, David A. (1991) Managing brand equity: Capitalizing on the value of a brand name. The Free Press: New York Agrawal, Jagdish and Kamakura, Wagner A. 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