Server Software 7.5 and Reach
End User Overview
7.5 Software
 Main
1.
2.
3.
4.
Areas of New Functionality
Call Handling Features Improve Productivity
New Customer Management Options Enhance Flexibility
Stronger Passwords for Greater Security
Allworx Reach Enhances Mobility Forevermore
Call Handling Productivity
Shared Call Appearance
 Allows one or more appearances to be handled by the system as a single
appearance shared across multiple handsets
− Groups of phones that need the same call appearances on their
phones
− Call coverage application between a boss and assistant
 Incoming calls ring on all appearances and can be answered by anyone
 Hold retrieval options:
− Shared - so they can be retrieved by anyone
− Privacy Hold
• Call can be placed on hold where only another designated
person can retrieve the call
• Just retrieved by you
Call Handling Productivity
Call Park Improvements
 Greatly increase the ease of placing callers in park
 Select Park button on phone, LCD displays a list of every
parked call
−
−
−
−
The orbit number where the call is parked
The length of time the call has been parked
The extension number that originally parked the call
The caller ID name and number
 Users can retrieve the call with confidence
− The call they placed in park
− The call someone placed in park for them
 Additional options for parked call ringback notification
User Permission Levels
Greater control over delegation of system management
Administrator Defined Roles
Select Among Four
 System Administrator
− Full access to all administrative functions
 Network Administrator
− Manage Network and VoIP settings, as well as outside lines, SIP proxies and SIP gateways
 Phone Administrator
− Manage day-to-day phone system settings including system recordings, add or delete users,
extensions and handsets
 Support Technicians
− Initiate system backups, reboot commands, and manage logging functions
Assign or Remove Roles
System Administrator
Phone Administrator
Network Administrator
Support Technician
Stronger Passwords

One Pin for accessing phone functions
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Message Center
Visual Voicemail
Hot Desking
ACD Agent Login
A separate Password for accessing My Allworx Manager
and the Allworx Administration pages.
 Phone Management of Auto Attendant and Call Queue messages and
greetings

Passwords can be made stronger for authenticated access
to features that are accessed using a keyboard interface
Stronger Passwords
Phone LCD Energy Saver

Turn off the LCD backlight after a period of inactivity,
automatically restoring the backlight after receiving a
call or pressing a button.
 9204
 9204G
 9212L
 9224
New Device Licenses



Because of Reach and requirements to support
multiple large numbers of generic SIP devices,
Allworx introduces the concept of device licenses
with System Software 7.5.
Device licenses are easy to order and provision
 One
 Five
 Ten
Licenses are additive
Generic SIP, Reach, Interact are licensed devices
Fixed number at
no charge
6x12 & 6x
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2 Generic SIP FXS
1 Reach
Unlimited Interact
1 Interact Pro
24x/48x
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5 Generic SIP FXS
1 Reach
Unlimited Interact
1 Interact Pro
Generic SIP
grandfathered
Introducing Reach
1. Rich Allworx functionality on Apple or Android devices
2. Supported on both Wi-Fi and cellular data networks
3. Almost every Allworx function is at your fingertips:
− Conferencing
− Transferring to anyone including your cell phone
− Parking or Holding calls
4. Make and receive multiple calls, manage voicemail,
5.
6.
and track every call
Place calls from the Allworx Server contacts - or
your local contacts
Shows the status of other Allworx handsets and
Reach devices
Introducing Reach
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
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Reach is an Allworx-created solution
Designed exclusively to work on Allworx systems
Setup is easy
Reach integrates seamlessly and works flawlessly
 Supported on the following
− iOS 5, iOS 6
 Apple device platforms
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−
−
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iPhone 3GS, 4, 4S, 5
iPad 1, 2, 3, 4
iPad mini
iPod Touch 3rd, 4th, 5th Generation
 Android *
− Android 2.3 and higher
 Support G.711 (uLaw) and G.729A (low-bandwidth) codecs
* Android available in Q4, 2013
Allworx Requirements

You Need…
1.
2.
3.
4.

To be a registered user on an Allworx server running software 7.5 or later
To have a valid Reach User license activated on the server
To have one of the devices with the Reach application installed
To connect to the Allworx server over either a Wi-Fi or cellular network
You Don’t Need…
 Additional hardware
 A lot of Money
− Each server with 7.5 has one device license at No Charge
− Reach licenses are offered in cost-effective groups of 1,5, and Ten
Let’s Walk Through it…
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Start at the Reach icon
You will see a counter that shows all missed calls or voicemails
Every time a new version is installed, there is a 911 disclaimer
E911 T&C
Idle iPad Screen
iPad
Left for calls, contacts, voicemail and setup
Right is dedicated to call processing
iPhone

iPhone layout is
smaller - but contains
all data
Placing Calls

To place a call start dialing a phone number

As you start to dial, Reach automatically searches to find the best match.
 When it does, click the green handset button to place your call.
 Follows dial plan rules of server
 Reach displays Busy Lamp Fields (BLF) for every Allworx Handset and Reach Device
Dial, then call


If you dial and enter an incorrect digit,
backspace a dialed digit prior to placing
a call by selecting the back arrow
Once completed the following window
appears in the active calls section
 A counter including date and time, and
network call quality statistics
Receiving Calls

Every incoming call will push
a notification to your device
 Answer by touching the screen
where the call is presented
 Or select “Slide to Answer”

If Reach is active, answer
by selecting “accept”

If another application is
active, close or answer
screen
Call Control Options


Once answered
 Mute
 Hold
 Transfer
 Park
Features not available
are grey
Call Control Options

Transfer
 You have option of blind
or attended
 Option to transfer to your
voicemail or your cell
phone

Hold
 The active call window
changes to reflect the
hold state
Call Control Options

Park
 Park orbit is constantly
displayed until the call is
removed

Intercom
 When calling another Allworx
handset select the intercom
icon before you dial

Do Not Disturb
 DND is activated by a single
press

Change presence any time
Conferencing
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
Place or receive the
first call
Place call on hold
Place or accept the
second call
The call on the left is active and the call on the right is on hold
Select conference
Both calls are active and conferenced together

Both are connected and
show the calls as active
Ending the call ends both segments. One party hangs up, that segment drops
Audio Control Options

Slide bar controls the speakerphone/headset volume
 A separate volume control setting is retained with headphones
Call History

Call log is accessed
by the calls icon
 Red counter shows
missed calls

Log is created every
time a call is:
 Placed
 Answered
 Missed

Call back from the list
 Return calls in any
order
 Each call history has
 Date and time
 If the caller is one of
your favorites
 The ultimate
disposition of each
call
Voicemail

Voicemail Folders
 Inbound
 Outbound
 All

To listen
 Select the voicemail and green play
icon

As the message plays
 Stop
 Use the slide control to go backward or
forward to an exact spot in the
message
 A message length displays ascending
and descending time
Voicemail

Reply, forward or delete
 Record an introduction when you forward
 When complete select send

Forward to single user or multiple users
 When you chose multiple users note the check
mark to the right of their names

Delete messages by selecting the
message, then select delete
Contacts

Found in different databases
 Reach offers a centralized way to
access them
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Favorites
Business
Personal
All
Business Contacts display Allworx users

including those from other Allworx servers in an
Advanced Multi-site implementation

Personal Contacts are contacts on your
local phone or tablet
 Favorites are contacts from the Business
or Personal Contacts list
 Highlight by selecting blue contact star in
the contact field.
Contact Detail

Select a contact and
find the individual call
history
Contacts

Fields are tightly integrated and
display more than just the phone
number
 Business contacts display internal
extensions plus the current
presence
 Personal Contacts displays the
phone number, and allows you to
send messages, call or Facetime
Very contact centric
 On Incoming and outgoing calls,
Reach searches for a match
 Type into search window or sort
alphabetically
Contacts

Personal contacts
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Edit contacts
Change phone numbers
Create new fields
Add photos
Directory contacts
 Take or change photos

Photos are stored locally
 Take a new photo
 Use a photo from the camera
roll

Select photo, click “use”
Managing Conferences

Conference Center accessed
from the calls window

Select a conference
 Edit the name
 Change the password
Easy Setup

Access the info button
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Check your current status
See which version you are using
User setup options
To setup your Reach handset:

Admin sends out email invite with
credentials
or


Static IP address of the Allworx
Your login name and password
−


Please use complex user name/password
The ports open on your firewall
Select “Test”
 Your phone or tablet will register
 If you get notification you are not
eligible
− User has not been setup on server
− Licenses are reserved for others
Easy Setup

Each device can be a handset
 one license required per handset

Each device needs a device license
 User controls device activation
 User can have multiple devices
 User can migrate from one device to
another device without your assistance

Devices without handsets can still be
voicemail clients (like iAllworx)
 Does not require Reach licenses, but does
require the Mobile Link feature key on the
Server
Personal Settings
User Setup

Personal settings

Enter cell phone number to use transfer to
cell phone option
Enable Auto on Hold for 3-way conferencing

Personal Settings
Report a problem
•
Report problems using the email form
•
•
For internal use to improve the product – it will
not open a support case with technical support
Tell customers to CC yourself to help diagnose
Start of Log for Allworx Reach Version 1.0.3.62013/04/15 18:08:14:046 DEBUG SIP> Content-Length: 02013/04/15 18:08:14:046
DEBUG SIP> 2013/04/15 18:08:14:051
DEBUG SIP> === 18:08:14 Sent 24.213.150.211:5060 (398 bytes) ===2013/04/15 18:08:14:052
DEBUG SIP> SIP/2.0 180 Ringing2013/04/15 18:08:14:052
DEBUG SIP> Via: SIP/2.0/UDP 24.213.150.211:5060;branch=z9hG4bK-6c8859-1e0332013/04/15 18:08:14:052
DEBUG SIP> From: "WIRELESS CALLER" <sip:[email protected]:5060>;tag=242be-8859-1e0312013/04/15 18:08:14:052
DEBUG SIP> To: "Jason Beckett" <sip:*[email protected]:0>;tag=80BEEF-2242013/04/15 18:08:14:052
DEBUG SIP> Call-ID: a11ce-242be-516c8859-1e032-24.213.150.2112013/04/15 18:08:14:052
DEBUG SIP> CSeq: 42490 INVITE2013/04/15 18:08:14:053
DEBUG SIP> Contact: <sip:*[email protected]:57784>2013/04/15 18:08:14:053
DEBUG SIP> Server: IST-OP-iOS-1.0.3.62013/04/15 18:08:14:054 DEBUG SIP> Content-Length: 02013/04/15 18:08:14:054
DEBUG SIP> 2013/04/15 18:08:14:058
DEBUG Creating a new phone call with callId 37376 callerId WIRELESS CALLER and caller number 9131557605052013/04/15 18:08:14:133
INFO Incoming Call detected with network Bucky 5G to IP 192.168.1.7 from server with IP 24.213.150.2112013/04/15 18:08:14:135
DEBUG Updating badge with 6 missed calls and 3 new voicemails2013/04/15 18:08:14:137
DEBUG Updating badge with 6 missed calls and 3 new voicemails2013/04/15 18:08:14:329
DEBUG +[AWContactHelper updatePersonalInformationOnView:withPrimaryContact:contactName:phoneNumber:firstNameFirst:]: contact type 22013/04/15 18:08:15:399
DEBUG New UUID: DFF339F4-874D-477F-BE1A-B3151F6EC6AA2013/04/15 18:08:38:368
DEBUG SIP< === 18:08:38 Rcvd 24.213.150.211:5060 (415 bytes) ===2013/04/15 18:08:38:369
DEBUG SIP< CANCEL sip:*[email protected]:0 SIP/2.02013/04/15 18:08:38:369
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