Airport Authority Hong Kong
AEC Operations Manual
Airport Authority Hong Kong
Airport Emergency Centre
Operations Manual
This manual is issued and authorized by Executive Director, Airport Operations.
SSBC
i
Revision 15
Airport Authority Hong Kong
AEC Operations Manual
This side is intentionally left blank
SSBC
ii
Revision 15
Airport Authority Hong Kong
AEC Operations Manual
A. Revision Record Sheet
Revision Number
Revision 04
Revision 05
Revision 06
Revision 07
Revision 08
Revision 09
Revision 10
Revision 11
Revision 12
Revision 13
Revision 14
Revision 15
SSBC
Effective Date
01 April 2005
01 August 2006
15 February 2008
2 March 2009
31 Aug 2010
1 June 2011
31 March 2012
31 August 2013
31 March 2014
30 June 2015
31 Dec 2015
31 Jul 2016
A-1
Rev.15
Airport Authority Hong Kong
AEC Operations Manual
This side is intentionally left blank
SSBC
A-2
Rev.15
Airport Authority Hong Kong
AEC Operations Manual
B. Table of Contents
A.
B.
C.
D.
E.
F.
G.
H.
I.
J.
K.
L.
M.
N.
O.
Revision Record Sheet……….…………………………………………………………………………..A-1
Table of Contents…………….…………………………………………………………………………...B-1
List of Effective Pages……………………………………………………………………………………C-1
Manual Status……………………………………………………………………………………………..D-1
Airport Emergency Centre……………………………………………………………………………….E-1
AEC Checklists…………………………………………………………………………………………….F-1
AEC Admin Guidelines - General……………………………………………………………………….G-1
Equipment & Facilities…………………………………………………………………………………....H-1
IAC/AEC Layouts and Various Board Templates (for reference only)……………………………….I-1
Backup AEC & AEC Mobile Station as Fallback…………………………………………………….…J-1
Appendix A - Manual Distribution List…………………………………………………………………..K-1
Appendix B - AEC Communication Platform…………………………………………………………...L-1
AA Essential Staff Contingency Ferry Plan………………………………………………………...….M-1
Reference……………………………………………………………………………………………...…..N-1
End of Document………………………………………………………………………………………....O-1
SSBC
B-1
Rev. 14
Airport Authority Hong Kong
AEC Operations Manual
This side is intentionally left blank
SSBC
B-2
Rev. 14
Airport Authority Hong Kong
AEC Operations Manual
C. List of Effective Pages
Page
i
Effective Date
Revision 15 – 31 July 2016
A-1
Revision 15 – 31 July 2016
B-1
Revision 14 – 31 December 2015
C-1
C-2
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
D-1
D-2
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
E-1
E-2
E-3
E-4
E-5
E-6
E-7
E-8
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
F-1
F-2
F-3
F-4
F-5
F-6
F-7
F-8
F-9
F-10
F-11
F-12
F-13
F-14
F-15
F-16
F-17
F-18
F-19
F-20
F-21
F-22
F-23
F-24
F-25
F-26
F-27
F-28
F-29
F-30
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
SSBC
C-1
Page
F-31
F-32
F-33
F-34
F-35
F-36
F-37
F-38
F-39
F-40
F-41
F-42
F-43
F-44
F-45
F-46
F-47
F-48
F-49
F-50
F-51
F-52
F-53
F-54
Effective Date
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
G-1
G-2
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
H-1
H-2
H-3
H-4
H-5
H-6
H-7
H-8
H-9
H-10
H-11
H-12
H-13
H-14
H-15
H-16
H-17
H-18
H-19
H-20
Revision 13 – 30 June 2015
Revision 13 – 30 June 2015
Revision 13 – 30 June 2015
Revision 13 – 30 June 2015
Revision 13 – 30 June 2015
Revision 13 – 30 June 2015
Revision 13 – 30 June 2015
Revision 13 – 30 June 2015
Revision 13 – 30 June 2015
Revision 13 – 30 June 2015
Revision 13 – 30 June 2015
Revision 13 – 30 June 2015
Revision 13 – 30 June 2015
Revision 13 – 30 June 2015
Revision 13 – 30 June 2015
Revision 13 – 30 June 2015
Revision 13 – 30 June 2015
Revision 13 – 30 June 2015
Revision 13 – 30 June 2015
Revision 13 – 30 June 2015
Rev. 15
Airport Authority Hong Kong
AEC Operations Manual
I-1
I-2
I-3
I-4
I-5
I-6
I-7
I-8
I-9
Revision 14 – 31 Dec 2015
Revision 08 – 31 Aug 2010
Revision 15 – 31 July 2016
Revision 14 – 31 Dec 2015
Revision 13 – 30 June 2015
Revision 13 – 30 June 2015
Revision 14 – 31 Dec 2015
Revision 14 – 31 Dec 2015
Revision 14 – 31 Dec 2015
J-1
J-2
J-3
J-4
J-5
J-6
Revision 13 – 30 June 2015
Revision 13 – 30 June 2015
Revision 13 – 30 June 2015
Revision 13 – 30 June 2015
Revision 13 – 30 June 2015
Revision 13 – 30 June 2015
K-1
Revision 15 – 31 July 2016
L-1
L-2
Revision 15 – 31 July 2016
Revision 15 – 31 July 2016
M-1
M-2
Revision 13 – 30 June 2015
Revision 13 – 30 June 2015
N-1
Revision 13 – 30 June 2015
O-1
Revision 13 – 30 June 2015
SSBC
C-2
Rev. 15
Airport Authority Hong Kong
AEC Operations Manual
D. Manual Status
1.0 About this Manual
1.
This is an Airport Authority Hong Kong document for internal usage only.
2.
Intended audiences are those who have designated roles within the Airport
Emergency Centre (AEC), as well as AEC support team (Support Team) and IAC
duty staff.
3.
This manual uses a Response-Driven contingency planning approach as
opposed to a Scenario-Driven approach.
a. AEC Ops Manual will not list out specific responses to different types of
crises as there are far too many possible crises to make the scenario-Driven
approach practical.
b. Response-Driven planning focuses on what responses are needed to contain
and manage the crisis and this approach would enable all responders to be
flexible in their thinking and to make use of their initiatives and experiences
for the management of dynamic and evolving events at hand.
4.
This manual should not be read in isolation as there is another procedural
document - the Airport Authority Emergency Procedures Manual (EPM) - that
should be interpreted together for an overall understanding of the crisis
management philosophy and the AEC operation at AA.
2.0 Aim
This manual aims to ensure successful AEC operations with clear descriptions
covering the following aspects in the existing processes and procedures:
a.
b.
c.
d.
e.
f.
AA Staff Roles and Responsibilities
Housekeeping Guidelines
Equipment and Facilities
AEC Manning and Support Team Rostering
Fallback operation
Communications Platform for Logging
3.0 Scope
1.
This manual covers AEC operational processes and procedures before, during
and after the point of activation.
2.
AEC policies, responsibilities and other organizations’ representations should be
referenced back to the EPM (which takes precedence over this handbook should
there be areas that may be unclear or ambiguous).
3.
Fallback procedures should be referenced back to the Airport Authority IAC
Manual.
SSBC
D-1
Rev. 15
Airport Authority Hong Kong
AEC Operations Manual
4.0 Manual Authority
1.
This manual is issued under the authority of the Executive Director, Airport
Operations.
2.
The owner of this manual is General Manager - SSBC.
3.
Maintenance and update of this manual is delegated to the Manager of Business
Continuity Planning.
5.0 Requests for Amendments
1.
All requests for amendments should be raised to the Manager, Business
Continuity Planning.
2.
The requests should contain the following information:
a.
b.
c.
d.
e.
Name, job title and contact phone number of the person(s) raising the request.
The existing text or information to be amended.
The proposed new text or information.
The effective date for the proposed amendment to take place, if applicable.
The reason(s) for the proposed amendment, along with supporting
documentation where applicable.
6.0 Manual Disclaimer
1. This document is the property of the Airport Authority Hong Kong.
2. No part of this document may be reproduced or transmitted in any form or by any
means without the written permission of the GM – SSBC.
3. The Airport Authority Hong Kong accepts no liability for any damage, indirect or
direct (including loss of profit or consequential loss) which may be sustained by
any individual, property or organization as a result of activities carried out in
association with the contents of this document.
4. The Airport Authority Hong Kong cannot be held responsible for any inaccurate or
superseded information contained in this document.
7.0 Manual Administrations
1. Amendments will be issued as and when required to all recipients.
2. Superseded pages should be properly disposed of to ensure only the latest and
relevant pages are included in the manual.
SSBC
D-2
Rev. 15
Airport Authority Hong Kong
AEC Operations Manual
E. Airport Emergency Centre
1.0 About the AEC
1. The AEC is an off-accident scene communication and coordination centre for all
organizations involved in managing an airport emergency.
2. The AEC may be activated to manage any airport-related emergency responses
(e.g. aircraft related incident or accident), business continuity incidents (e.g.
system failures, building evacuation, etc.) and/or coordinated media
management.
3. Organizations involved may include one or more of the following :
a. Various departments/sections within the Airport Authority
b. Accident airline(s) and ground handling agent(s)
c. Government agencies such as the Civil Aviation Department (CAD), Hong
Kong Police (HKP), Information Services Department (ISD) and Home Affairs
Department (HAD), etc.
d. Business partners such as AVSECO, Ramp Operators, Line Maintenance
Franchisee, Cargo Terminal Operators, etc.
4. The AEC is also the command and control centre for the AA Executive Director
Airport Operations or his deputy, who in a crisis situation (such as an aircraft
emergency) will be the overall person-in-charge of the non-rescue & fire fighting
operations, as well as the post-rescue & fire fighting phase in the accident.
2.0 Prior to AEC Activation
1. SSBC Department provides the following support during office hours for incidents
in the initial stage of coordination prior to AEC activation, e.g. adverse weather.
a. Issue alert of potential disruptions
b. Arrange necessary coordination meetings for airport community members
c. Coordinate with HKO to provide updated weather information to airport
community members
2. In situations when other operation departments foresee the potential need of
activating AEC after their best appreciation of an event development, they may
also arrange coordination meeting with relevant airport community members, e.g.
industrial strike of airlines and / or public transport operators.
3.0 AEC Activation
1. According to the development and potential impact of an incident, AEC will be
activated under the activation matrix stated below.
SSBC
E-1
Rev. 15
Airport Authority Hong Kong
AEC Operations Manual
Level 1
(Moderate – Monitoring)
Activation
Criteria
 Minor and confined
 Disruption is
disruption to airport
operations;
 Can be managed by
existing contingency
procedures and
resources;
 Minimum media
anticipated in specific
areas of airport
operations;
 Can be managed by

Level 3
(Full Manning –
Responding)
When severe
disruption can be
observed in multiple
and cross functional
airport operations
existing contingency
procedures with
additional resources;
 Potential negative
interest;
political / media impact;
 With chance of
escalation to Level 2
activation.
AEC-in-charge
Level 2
(Anticipatory)
 Airport Duty Manager
 With change of
immediate escalation
to Level 3 activation
 Airport Duty Manager
with directives from
EDAO
 Crisis Management
Director : EDAO, or his
delegate
 AEC Manager :
GM-SSBC, or
his delegate
Staff Support
 Duty Staff on roster
 ADM to mobilise staff
resources from IAC
 Duty Staff on roster
 ADM to mobilise staff
resources from IAC,
GM of involved line
department may
assign additional duty /
office staff when
needed
 ADM to discuss with
GM/SSBC and call out
AEC SSBC Support
Team on need basis
Administrations &
Media Handling
 AEC Log (Comms
 AEC Log (Comms
Platform) operated by
IAC Duty Staff
 CCD hotline available
for media enquiries
Platform) operated
involved line
department
 CCD hotline available
 AEC representatives
from AA and external
organisations according
to EPM call out list.
 Support required from
additional senior level
managerial staff by
deploying / involving
line departments and
external organisations
 Turn out of AEC SSBC
Support Team
 AEC Log (Comms
Platform) operated AEC
Support Team
 CCD manning at AEC
for media enquiries
Examples of Past
Incidents
 Prolonged red lightning  Large scale protest, siwarning or
thunderstorm warning
 Centralized tractor
in at Airport (HKCCF
protest – 17 April 2016)
 Aircraft accident
 Landside transport
emergencies, e.g. NLL
 Occupy Central protest  Typhoon signal No. 8 or
(September 2014)
deployment
 Dissatisfied
 Passenger system
passengers arguing
with Airline staff
failure e.g. APM, BHS,
FIDs, etc.
 Small scale protest by  Typhoon signal No. 3
above
 Prolonged major system
failure (Power outage
affecting large area)
cabin crew unions at
Airport Authority Hong
Kong typhoon signal
No.1 or 3.
SSBC
E-2
Rev. 15
Airport Authority Hong Kong
AEC Operations Manual
2. Activation and initial staffing of the AEC is the responsibility of the Airport Duty
Manager (ADM).
3. Airport Duty Manager, or delegate, is also responsible to alert and call out AEC
Support Teams and all relevant AEC representatives from other AA departments
and external organizations.
4. Airport Duty Manager or delegate, will call out Executive Director, Airport
Operations (or his designated deputy in his absence)
5. In preparation to an imminent crisis (such as an inbound aircraft that may have
declared an onboard emergency), Executive Director Airport Operations, or his
deputy, may also ask the Airport Duty Manager to activate the AEC.
6. Airport Duty Manager will be responsible for manning and operating the AEC
with IAC duty teams’ assistance, until the arrival of the AEC SSBC Support Team.
7. Upon activation, all systems (all hardware and software including
Communication Platform, projectors as TV and CCTV displays, LCD TVs) should
be powered on/launched accordingly (see section H of this manual)
4.0 AEC Staffing
1. Level 1 (Moderate – Monitoring) and Level 2 (Anticipatory)
a. For incidents when full manning is not yet anticipated, the ADM may access
the circumstances and initiate preliminary manning of the AEC with either Level
1, i.e. only AA staff will be required to man their posts; or Level 2, i.e. both AA
staff and representatives of external parties immediately concerned with the
incident are required to man their posts, in order to prepare for rapid
development of the incident that may result in the need for immediate full
manning activation of the AEC, i.e. Level 3 Activation.
2. Level 3 (Full Manning)
a. Once alerted, the Executive Director, Airport Operations (or his deputy) will
deploy to the AEC as soon as possible to take on the role as the Crisis
Management Director.
b. The role of AEC Manager will be taken up by General Manager - SSBC.
c. AEC Support Team leaders, their deputies and all members are on roster by
monthly rotation. Teams not on the spot month roster are put on stand-by for
the first-response team.
d. There are three teams (Supporting Team 1, 2 and 3) on rolling sequence over
a period of 12 months and this sequence may change every calendar year.
e. Upon receiving the alert from IAC, the AEC Support Team leader or deputy
will call out the other team members for deployment to the AEC, by reference
to below pattern. Other shift patterns may be considered subject to operational
need of individual incident.
SSBC
E-3
Rev. 15
Airport Authority Hong Kong
AEC Operations Manual
Option 1: Basic Mode
Team Shift 17-hour (48-hour Cycle / skeleton support / max.1 1-hour shift overlap)
24hr
1hr
2hr
3hr
4hr
5hr
6hr
7hr
8hr
Team 1
9hr 10hr 11hr 12hr 13hr 14hr 15hr 16hr 17hr 18hr 19hr 20hr 21hr 22hr 23hr
Day Shift: 4 persons (9hrs)
Evening Shift: 3 persons (9hrs)
Night Shift: 2 persons (9hrs)
Team 2
Day Shift: 4 persons (9hrs)
Evening Shift: 3 persons (9hrs)
Team 3
Night Shift: 2 persons (9hrs)
Option 2: Severe Disruption e.g. lowering of typhoon signal from No.8 to No.3
Team Shift 12-hour (36-hour Cycle / full support team / no shift overlap)
24hr
Team 1
Team 2
Team 3
1hr
2hr
3hr
4hr
5hr
6hr
7hr
8hr
9hr
7 persons (12hrs)
10hr 11hr 12hr 13hr 14hr 15hr 16hr 17hr 18hr 19hr 20hr 21hr 22hr 23hr
Day Shift: 7 persons (12hrs)
Evening Shift:
Day Shift: 6 persons (12hrs)
e.f. After a full team shift, the next team on roster would take over based on realtime necessity. If the second team on roster had served duty for the next 24
hours, then in turn the third team will stand in, and so on.
f.g. If the incident calls for extended AEC activation to beyond 72 hours, then all
three Support Teams will together form six sub-teams to rotate on an agreed
rotation pattern until stand-down.
g.h.
Hotel accommodation may be arranged for leaders and members of the
duty team and / or next team on duty.
h.i. If any of Support Team members are on annual leave / sick leave / maternity
leave, etc. then the team leader and deputy may request substitute members
from the other two teams
i.j. Internal and external parties of immediate concerned with the incident are
required to send their representative(s) to man their posts. Those in the
manning plan but have not reported to AEC will be called again by AEC
Support Team to make sure of their attendance.
3. AEC Support Team Rostering, Deployment & Call-out
a. Business Continuity Planning (BCP) Section owns, issues and updates the
roster and call-out cards.
b. AEC Support Teams are formed by members of SSBC Department
c. Three teams rotate duty on a three-month cycle over a 12-month period.
d. Apart from the AEC Manager, there are a leader, two deputy leaders and a
number of members on a single team
e. The AEC Support Team on the spot month will be deployed by AEC Manager
(or his deputy) upon the particular activation of the AEC. The next team on
rotation will be the relief team while the third team will be the standby team
with team members on reserve.
SSBC
E-4
Rev. 15
Airport Authority Hong Kong
AEC Operations Manual
f. The call-out to the individual team members is performed by AEC Manager
(or his deputy) using contact numbers of all team members is printed on a
laminated wallet-sized card (that is distributed to ADMs and all members of
the SSBC Department).
4. Contingency Staff Transport
a. Bus services run by the appointed Contractor could be mobilized by ADM as
contingency staff transport (CST) 2 hours in advance for picking up shift staff
(incl. AEC Support Team) when the MTR’s Airport Express Line (AEL) and
Public Buses Service to/from airport are not available.
b. ADM will also determine if outbound trips departing from T2 Coach Station are
required for the off-duty staff and requests the service two hours before the
shift-off time.
c. 45-seater buses will be allocated to routes according to below schedule:
Inbound
Route
HK1
Stops
Boarding Location
Map
Shift Duty
PCT
Hong Kong
Station (AEL)
HK Station
Harbour View St. Lay-by
香港機鐵站港景街避車處
A
06:30 / 18:30
*hh:mm
Tung Chung
Station (MTR)
Tung Chung Station
EXIT A Urban Taxi Station
東涌地鐵站 A 出口市區的士站
C
07:10/19:10
hh:mm+
40min.
07:20 / 19:20
hh:mm+
50min.
06:50 / 18:50
*hh:mm
07:20 / 19:20
hh:mm+
30min.
Shift Duty
PCT
08:30 / 20:30
*hh:mm
C
08:40/20:40
hh:mm+
10min.
HKIA T2 Coach Station
TY1
Tsing Yi Station
(AEL)
Tsing Yi Station
Ground Level Exit C
青衣機鐵站Ｃ出口地面
B
HKIA T2 Coach Station
Outbound
Route
Stops
Boarding Location
HKIA
Bay 21-25
T2 Coach Station
Tung Chung Station
Tung Chung
EXIT A Urban Taxi Station
Station (MTR)
東涌地鐵站 A 出口市區的士站
HK2
TY2
Map
Hong Kong
Station (AEL)
HK Station
Harbour View St. Lay-by
香港機鐵站港景街避車處
A
09:20 / 21:20
hh:mm+
50min.
Tsing Yi Station
(AEL)
Tsing Yi Station
Ground Level Exit C
青衣機鐵站Ｃ出口地面
B
09:00 / 21:00
hh:mm+
30min.
08:30 / 20:30
*hh:mm
09:00 / 21:00
hh:mm+
30min.
HKIA
Bay 21-25
T2 Coach Station
Tsing Yi Station
Tsing Yi Station
Ground Level Exit C
(AEL)
青衣機鐵站Ｃ出口地面
B
* IAC will confirm timing with Tai Fung Coach Co. and advise PCT Shift Leader for cascading down to PCT
members
SSBC
E-5
Rev. 15
Airport Authority Hong Kong
AEC Operations Manual
d. Upon the Level 3 activation of AEC, the AEC Support Team (2182-0088 /
[email protected]) shall assist Airport Duty Manager (2183-2939) at the IAC to
coordinate and disseminate information to the ACC (2910-1108), IAC – T1D
(2181-8110), IAC – MCDD (2181-8118), FRTMO (2183-6888) and the PCT Shift
Leader. If required, duty staff can contact the appropriate control centre and
PCT members to contact their respective Unit Leaders.
(Map C) 東涌地鐵站 A 出口, 市區的士站
SSBC
E-6
Rev. 15
Airport Authority Hong Kong
AEC Operations Manual
5.0 Structure of AEC Administration & Overall Coordination
1. AEC Manager along with the Support Team administer the operation of AEC.
2. The manning diagram below shows the reporting structure and AEC’s relation
to the control centres operated/activated by external parties
CEO
Executive Director
Airport Operations
CM Director
AEC
AEC Manager
AEC Support Team
AEC Representatives
Adminstration
AEC Team
Leader
AEC Team
Deputy Leaders
AEC Team
Members
Command / Coordination / Monitoring
AA Line
Departments:
External
Organisations:
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
AD
MCDD
T1D
TSD
SSBC
CCD
Smart Airport
ATC / CAD
Police
ISD
AVSECO
AOC
Airline / GHA
HOC
Line Maintenance
Other airport operators
as required
Respective Control /
Operation Centres
6.0 Password Management
1. All AEC passwords must be handled with care for confidentiality and security. All
passwords are generated by SOCC and they are issued every 84 days
2. Upon AEC activation, Support Team shall log-in Communications Platform, user
can access also to AEC email account with this same log-in. The
Communications Platform passwords are distributed to the ADM and BCP
Section respectively, in the following manners:
SSBC
E-7
Rev. 15
Airport Authority Hong Kong
AEC Operations Manual
a. By hardcopies in sealed envelopes to both ADM and Senior Officer of BCP
b. Softcopy by email to ADM and BCP mailboxes.
Communication Platform log-in – there are three user groups who can log in to
the Platform:
i.
AEC Team (read/write users) - accounts including:
 “AEC Admin”
 “AEC Manager”
 “ADM”
 “AEC_01”, “AEC_02”, “AEC_03”, “AEC_04”
 “Backup AEC_01”, “Backup AEC_02”
 “EDAO”
 “Power User”
ii.
IAC Departments & external parties (read/write users) - accounts
including, for example:
 T1D
 MCDD
 AD
 TSD
 CCD
 RAD
 ALD
 SMART AIRPORT (SMD)
 Police
 AVSECO
 ImmD
 C&ED, etc
iii.
View-only users - currently no parties assigned to it
3. A separate account, namely “aec”, is for logging into BBIF system. The
password is distributed by SOCC to ADM, BCP and Senior Officer of BCP by
email.
4. For Backup AEC – the fallback centre has its own username “aec_backup”. The
passwords are distributed to ADM, BCP and Senior Officer of BCP by email only.
All AEC passwords must never be shown to, or made available to, any non-user.
SSBC
E-8
Rev. 15
Airport Authority Hong Kong
AEC Operations Manual
F. AEC Checklists
1.0
About This Section
A Response-Driven crisis management planning approach is used for the AEC
checklists.
1.
2.
The advantages of using a Response-Driven planning approach includes :
a.
Promoting an integrated, holistic crisis management response instead of an
isolated, individualistic approach.
b.
3.
Encourage and enable managers to use flexibility in their response to crises
instead of being confined by a procedures-bound response.
Each checklist in this section has two parts (except the ADM / AEC Generic
Response / Planning Checklists)
a.
First part is a condensed, Quick Reference Checklist; an aide memoir that
can be reproduced in a credit card-sized laminated format to be kept in a
wallet or along with the Airport Restricted Area Permit for easy reference.
b.
Second part is the Full Checklist with amplifications and explanations.
4.
A scenario-driven planning approach was not used in the development of these
checklists because there are too many possible, and probable, disaster
scenarios to make this approach practical.
5.
There are also a number of generic response checklists for the following
incidents:
a.
Adverse Weather Incidents
b.
Security Incidents
c.
Infectious Diseases Incidents
d.
Landside Transportation Incidents
e.
Industrial Actions Planning Checklist
6.
SSBC
For every activation, there are the Start-up Checklist and Hourly Task Checklist
for immediate response and also task-tracking during the particular activation
until standdown (see this section, item 7.0)
F-1
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
2.0
A.
Crisis Management Director Checklists
Quick Reference Checklist
1.0
1.1
2.0
2.1
2.2
2.3
SSBC
Assess the Situation & Formulate An Action Plan
(To be completed within first 1 to 2 hours of the incident / accident)
Action Item
Arrival into AEC – Establish Chain of Command
Initial Sitrep (situation report)
a. Receive Initial Sitrep from AEC Manager.
b. Ensure the following points are covered in the Sitrep :
1. Naming of the incident / accident.
2. Brief description of the incident / accident.
3. Determine what part of the airport operation is and is not affected.
4. Determine which organization is and is not affected.
5. Ascertain if casualties are involved / will be likely.
6. Project a crisis duration timeframe.
7. Initial action plan.
8. Sitrep recorded and logged.
c. Prepare to convene the AMD Crisis Management Team.
d. Prepare to brief the CCD Media Team.
e. Prepare Initial Briefing to AEC Representatives from other organizations.
Contain the Crisis
(To be completed within the first 2 to 3 hours)
Action Item
Establish and convene AMD Crisis Management Team
a. Inform AEC Manager on the composition.
b. Convene this Team and brief them based upon IAC Initial Sitrep.
c. Team to assess the present situation :
1. Scope of the incident / accident.
2. Crisis duration timeframe.
3. Endorse / revise IAC action plan, if one has been formulated by IAC.
4. Airport Operations manpower utilization chart.
5. External parties to join the AMD Crisis Management Team, if necessary.
Maintaining Normal Operations
a. Designate one person from within each department to maintain normal ops, if the
department GM has been seconded to the AMD Crisis Management Team.
b. Ensure communication channels established and maintained between AMD Crisis
Management Team and all departments.
c. Ensure attendance of all appropriate departmental reps at AEC briefings.
Coordination of the Media Management Plan
Work with Corporate Communications (CCD) on the following :
a. Establish name of the CCD manager with overall accountability for this incident /
accident.
b. Establish name of the CCD’s AEC Representative.
c. Brief Media Team on the key points of the crisis & the action plan.
d. Agree / confirm the name for this incident / accident.
e. Identify the CCD’s Media Management Plan.
f. Agree on contents and release times for the initial press releases.
g. Identify the Company Spokesperson, if required.
h. Agree upon a timetable for press conferences, if necessary.
i. Identify the CCD’s Key Company Messages; if crisis involves an external party (e.g.
accident airline), include their Key Messages if appropriate.
j. Identify potential “Questions & Answers” that may be asked by the press.
Establish AEC manning
a. All relevant parties informed of AEC Level 3 (Full Manning) activation.
b. All relevant parties shown up.
c. AEC Activation and Callout recorded and logged.
F-2
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
2.4
2.5
3.0
3.1
3.2
3.3
3.4
SSBC
Initial Briefing to AEC Representatives
a. AEC Manager completes briefing notes.
b. Appropriate representation by all involved parties to the AEC.
c. Brief AEC Representatives on the incident / accident and the action plan.
d. Amend action plan based on AEC Representatives’ feedback.
e. Briefing’s participants and proceedings recorded and logged.
Initial Briefing to CEO
Managing the Crisis
(To be completed on a subsequent 1 to 2 hours’ basis)
Action Item
Continued Assessment of the Situation :
a. Ensure the AMD Crisis Management Team updates the :
1. Action Plan (Crisis Management Plan).
2. Crisis duration timeframe.
3. Casualty figures, if applicable.
4. AMD manpower utilization chart.
b. Ensure the above are properly recorded and logged.
Coordination with the Media Relations Team :
a. Ensure Media Relations Team fully briefed on developments.
b. Receive update on the Media Management Plan; ensure compatibility with affected
external partner(s) (e.g. accident airline).
c. Receive updates on the Press Release Schedule.
d. Receive the Press Conference(s) Schedule.
e. Receive update on the Key Company Messages; ensure compatibility with affected
external partner(s) (e.g. accident airline).
f. Receive update on the Q&A’s.
Brief AEC Representatives
a. Briefings at least on an hourly basis for the first 6 hours or so of the incident / accident
b. Update on the Action Plan (the Crisis Management Plan).
c. Update on the crisis duration timeframe.
d. Update on actions taken to date.
e. Update on actions to take in coming period.
Maintain Normal Operations
a. Receive Sitrep from AMD departments on normal operations.
b. Maintain coordination between crisis management team and normal operations
teams.
c. If appropriate, plan for/get ready to start business recovery activities.
Brief to CEO
F-3
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
B.
Full Checklist
Assess the Situation
(To be completed within first 1 to 2 hours of the incident / accident)
Action Item
1.0
Assigned
To
Completed
Time
Arrival into AEC – Establish Chain of Command
a. Establish chain of command by informing AEC Manager
of your arrival at the AEC.
b. If the designated Deputy is responding on behalf of Crisis
Management Director, ensure this is made clear to AEC
Manager.
1.1
Initial Sitrep (situation report)
a. Receive Initial Sitrep from AEC Manager.
b. Ensure the following points are covered :
1. Naming of the incident / accident to ensure all
involved parties can refer to the crisis by a common
name.
2. Brief description of the incident / accident that also
delineates the scope of the crisis.
3. As far as can be presently ascertained, determine
what part(s) of the airport operation is affected as
well as what is not affected by the crisis.
4. Determine which department(s) and which external
organization(s) is affected by the crisis.
5. Ascertain if casualties are involved / will be likely.
6. As far as can be presently ascertained, project a
crisis duration timeframe – if unknown, then state
“Unknown at this time”.
7. The action plan presently in place to manage the
crisis.
8. Ensure the AEC is recording and logging the Sitrep.
c. Prepare to convene the AMD Crisis Management Team.
1.
Make use of this Team to manage the crisis.
2. Composition of the Team will be based upon the
nature of the crisis; usually, one representative from
each department.
3. If necessary, consider inclusion of representative(s)
from affected organization(s) e.g. accident airline.
4. If the head of a department is selected to join this
team, ensure a person is designated within the
department to take over the unit’s normal operations
for the duration of the crisis.
d. Prepare to brief the CCD Media Relations Team.
e. Prepare to give Initial Briefing to AEC Representatives.
SSBC
F-4
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
Contain the Crisis
(To be completed within the first 2 to 3 hours)
Action Item
2.0
Assigned
To
Completed
Time
Establish and convene AMD Crisis Management Team
a. Inform AEC Manager on the composition of the AMD
Crisis Management Team and ensure s/he contacts all
relevant parties.
b. Convene this Team and brief them based upon Initial
Sitrep from AEC Manager.
c. Assign Team to assess the present situation to review
and revise the following :
1. Scope of the incident / accident, especially if situation
is likely to deteriorate requiring escalation of response.
2. Project a crisis duration timeframe.
3. Endorse or revise the IAC action plan, if one has been
formulated by IAC.
i.
If none yet formulated, prepare one for
presentation to and endorsement by Crisis
Management Director.
ii. Prepare to review and revise this action plan (the
Crisis Management Plan) as the situation
develops.
4. AMD manpower utilization chart for the crisis
i.
If crisis is going to extend into days/weeks, as far
as can be presently ascertained, project a
manpower utilization chart listing AMD
requirements by each department & section for
the projected duration of the crisis.
ii. Revise this chart as needed on at least a daily
basis.
5. Ascertain if any parties external to the AA would need
to be invited to join the AMD Crisis Management
Team.
i.
Ensure AEC Manager contacts relevant parties.
ii. Ensure inputs from invited external parties are
amended to the action plan (the Crisis
Management Plan).
2.1
Maintaining Normal Operations
a. Designate one person from each of the business and
support departments that will be responsible for
maintaining normal operations within the units if the GM
of department is seconded to be part of the AMD Crisis
Management Team.
b. Ensure communication channels are in place between the
AMD Crisis Management Team and departmental teams
to coordinate maintenance of normal operations.
c. Ensure attendance of appropriate departmental reps at
AEC briefings to maintain coordination between crisis
management and normal operations teams.
SSBC
F-5
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
2.2
Coordination of the Media Management Plan
Work with Communication Services on the following :
a. Establish name of the CCD manager with overall
accountability for this incident / accident.
b. Establish name of the CCD’s AEC Representative.
c. Brief Media Relations Team on the key points of the
action plan (the Crisis Management Plan).
d. Agree and confirm the name of this incident / accident.
1. Ensure active participation and agreement from
other major affected organization(s) e.g. accident
airline.
2. As a rule, airlines are very sensitive about their
brand image and flight numbers so avoid naming
aircraft accidents by their flight numbers.
e. Identify the CCD’s Media Management Plan.
f.
Agree on contents and release times for the initial press
releases.
g. Identify the Company Spokesperson, if required.
h. Agree upon a timetable for press conferences, if
necessary.
2.3
i.
Identify the CCD’s Key Company Messages; if crisis
involves an external party (e.g. accident airline), include
their Key Messages if appropriate.
j.
Identify potential “Questions & Answers” that may be
asked by the press.
Establish AEC manning
a. Ensure through AEC Manager that all relevant parties
have been informed (depending upon the nature of the
incident / accident) of AEC Level 3 (Full Manning)
activation and are proceeding to the AEC.
b. Subsequently, ensure through AEC Manager that all
parties that are asked to come to the AEC have indeed
shown up.
c. Ensure through the AEC Manager that the AEC Activation
and Callout are properly recorded and logged.
2.4
Initial Briefing to AEC Representatives
a. Ensure AEC Manager completes briefing notes at least
15 minutes prior to the briefing.
b. Ensure through AEC Manager appropriate representation
to the briefing by all involved AA and external parties to
the AEC.
c.
SSBC
Brief the AEC Representatives on the incident / accident
and the proposed action plan (the Crisis Management
Plan).
F-6
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
d. Amend the action plan as needed based upon any
feedback from the AEC Representatives.
e. Ensure through AEC Manager the briefing’s participants
and proceedings are recorded and logged.
2.5
Initial Briefing to CEO
a. Coordinate with AEC Manager for briefing notes.
b. Ensure coverage of following main points :
1. Brief description of crisis.
2. Scope of the problem with crisis duration timeframe.
3. Actions to date, inclusive of media management
plan.
4. Actions to take in medium timeframe, inclusive of
media plan.
5. AA resources utilized and projected forward to
medium timeframe.
6. Additional resources required, if any.
7. Follow-on briefing schedule.
c. Ensure inputs from CEO, if any, are relayed to the AMD
Crisis Management Team and incorporated into the
action plan (crisis management plan).
d. Ensure briefing summary is recorded and logged.
Managing the Crisis
(To be completed on a subsequent 1 to 2 hours’ basis)
Action Item
3.0
Assigned
To
Completed
Time
Continued assessment of the situation :
a. Ensure AMD Crisis Management Team updates :
1. Action Plan (the Crisis Management Plan).
2. Crisis duration timeframe.
3. Casualty figures, if applicable.
4. AMD manpower utilization chart.
b. Ensure the above are properly recorded and logged.
3.1
Coordination with the Media Relations Team :
a. Ensure Media Relations Team fully briefed
developments.
on
b. Receive updates on the Media Management Plan;
ensure compatibility with affected external partner(s) e.g.
accident airline.
c.
Receive updates on the Press Release Schedule.
d. Receive the Press Conference(s) Schedule.
e. Receive update on the Key Company Messages; ensure
compatibility with affected external partner(s) e.g.
accident airline.
f. Receive update on the Q&A’s.
SSBC
F-7
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
3.2
Brief AEC Representatives
a. Briefings at least on an hourly basis for the first 6 hours
or so of the incident / accident.
1. Ensure AEC Manager prepared briefing notes at
least 15 minutes prior to each briefing.
2. Ensure briefing notes and proceedings properly
recorded and logged.
b. Update on the Action Plan (the Crisis Management Plan).
c.
Update on the crisis duration timeframe.
d. Update on actions taken to date.
e. Update on actions to take in coming period.
3.3
Maintain Normal Operations
a. Receive Sitrep from normal operations department.
b. Maintain coordination between crisis management and
normal operations teams.
c.
3.4
If appropriate, plan for/get ready to start business
recovery activities; e.g. alert all relevant parties to
prepare for flight rescheduling process, etc.
Briefing to CEO
a. Continue briefs to CEO as and when needed.
b. Ensure AEC Manager prepares briefing notes based
upon AEC Representatives Briefing.
SSBC
F-8
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
1.
2.
SSBC
3.0
AMD Crisis Management Team
Main purpose of the job is assisting the Crisis Management Director (Executive
Director, Airport Operations) by :
a.
Take on roles and responsibilities that will free the Crisis Management
Director (or his deputy) from information saturation and thus, enabling him to
focus on directing the management of the crisis.
b.
Assess available data and generate solution options for recommendation to
the Crisis Management Director.
c.
Establish communication channels to all relevant departments in their
maintenance of normal operations.
d.
Work with relevant departments in planning for and implementing any
relevant business recovery plans for endorsement by the Crisis
Management Director.
Team composition :
a.
Reports to the Crisis Management Director (Executive Director, Airport
Operations).
b.
Secretariat is the AEC Manager.
c.
Core members include representatives from :
i.
AD
ii.
T1D
iii. MCDD
iv. TSD
v.
SSBC
vi. CCD
vi.vii. SMART AIRPORT (SMD)
d.
If departmental GMs are nominated to join the team, then they must
nominate an alternate to take their place in maintaining normal operations
within their departments for the duration of the departmental General
Managers’ absence.
e.
Information on the nominated alternate must be promulgated to all to
ensure clear separation of the normal operations and crisis management
functions of the unit.
f.
Additional members from other departments as well as members external to
the Airport Authority may be invited to join the team – composition of
these members will be dependent upon the nature of the crisis.
F-9
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
4.0
A.
AEC Manager (Airport Duty Manager) Checklists
AEC Manager Quick Reference Checklist
AEC Manager Quick Reference Checklist
Assess the Situation
(To be completed within first 1 to 2 hours of the incident / accident)
1.0
1.1
Action Item
Arrival into AEC – Establish Chain of Command
a. Action Crisis Management Director’s Checklist if Crisis Management Director (Executive
Director, Airport Operations) or his designated deputy has not yet arrived.
b. Establish AEC manning levels with AEC Team Leader.
c. Establish nomination of an assistant from AEC Team Leader.
Initial Sitrep (situation report)
a. Prepare Sitrep to brief Crisis Management Director.
b. Deliver briefing to Crisis Management Director or his designated deputy.
c. Ensure the Sitrep is recorded and logged.
Contain the Crisis
(To be completed within the first 2 to 3 hours)
2.0
Action Item
Establish and convene an AMD Crisis Management Team
a. Receives composition of the AMD Crisis Management Team from Crisis Management
Director and contact all relevant parties.
b. Ensure venue to convene this Team.
c. Provide advice as needed.
d. Record meeting summary and action items.
2.1
Maintaining Normal Operations
a. Assist and advise Crisis Management Director as needed.
b. Establish a communications channel between the AMD Crisis Management Team and
departments to coordinate maintenance of normal operations.
c. Contact appropriate departmental attendance at AEC briefings to maintain coordination
between crisis management and normal operations teams.
2.2
Coordination of the Media Management Plan
Work with Corporate Communications on the following :
a. Assist and advise Crisis Management Director as needed.
b. Prepare briefing notes for Crisis Management Director to brief the Media Relations Team.
c. Ensure appropriate information are properly recorded and logged.
2.3
Establish AEC manning
a. Ensure through AEC Manager that all relevant parties have been informed (depending
upon the nature of the incident / accident) on the level of AEC activation and are proceeding
to the AEC.
b. Subsequently, ensure that all parties that are asked to come to the AEC have indeed
shown up.
c. Ensure the AEC Activation and Callout are properly recorded and logged.
d. Ensure only bona fide AEC Representatives are in the AEC.
SSBC
F-10
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
2.4
Initial Briefing to AEC Representatives
a. Complete briefing notes for Crisis Management Director at least 15 minutes prior to the
briefing.
b. Ensure appropriate representation to the briefing by all involved AA external parties to the
AEC.
c. Assist and advise Crisis Management Director as needed during the briefing.
d. Ensure briefing’s participants and content are recorded and logged.
e. Representatives may attend the AEC (e.g. from Air Traffic Control) upon activation for an
initial situation update, and afterwards, discuss with AEC Manager to decide whether to
remain at AEC or provide a contact number by which that organization can be contacted
for updates or quickly summoned back to the AEC (e.g. ATC depending on prevailing air
traffic condition).
2.5
Initial Briefing to CEO
a. Prepare briefing notes for Crisis Management Director.
b. Ensure coverage of main points.
c. Assist and advise Crisis Management Director as needed.
d. Ensure briefing summary is recorded and logged.
Managing the Crisis
(To be completed on a subsequent 1 to 2 hours’ basis)
3.0
Action Item
AMD Crisis Management Team :
a. Assist and advise Crisis Management Director as needed.
b. Organize the logistics and secretarial support of this group as needed.
3.1
Coordination with the Media Team :
a. Assist and advise Crisis Management Director as needed.
b. Record and log major updates from CCD.
3.2
Brief AEC Representatives
a. Prepare briefing notes for Crisis Management Director.
b. Ensure coverage of major points.
c. Ensure each Info Board’s owner updates their boards regularly.
d. Organize logistics and secretarial support as needed.
e. Assist and advise Crisis Management Director as needed.
3.3
Maintain Normal Operations
a. Receive and collate sitreps from normal operations departments.
b. Maintain coordination between crisis management and normal operations teams.
c. If appropriate, plan for/get ready to start business recovery activities.
d. Assist and advise Crisis Management Director as needed.
3.4
Prepare Briefing Notes for Crisis Management Director to CEO
3.5
AEC Manager Handover
3.6
Stand Down
a. Consult with Crisis Management Director on standing down of AA response teams.
b. Consider a phased stand down process, especially if some response teams are still
needed while others are not.
SSBC
F-11
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
c.
SSBC
Write Lessons Learned.
F-12
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
B.
AEC Manager Full Checklist
AEC Manager Full Checklist
Assess the Situation
(To be completed within first 1 to 2 hours of the incident / accident)
Action Item
1.0
Assigned
To
Completed
Time
Arrival into AEC – Establish Chain of Command
a. Action Crisis Management Director Checklist if Crisis
Management Director (Executive Director, Airport
Operations) or his designated deputy has not yet arrived.
1. If need to action Crisis Management Director
Checklist, ensure AEC Team Leader takes over
position of AEC Manager.
2. Ensure Deputy Team Leader takes over position of
Team Leader.
3. Return to “normal” manning positions upon arrival of
Crisis Management Director or his designated
deputy.
b. Establish AEC manning levels with AEC Team Leader :
1. Ensure all internal and external parties on AEC
callout list have been called.
2. Follow up on called parties to ensure their presence
at the AEC.
c. Coordinate with AEC Team Leader to assign one AEC
team member as AEC Manager’s assistant.
1.1
SSBC
Initial Sitrep (situation report)
a. Prepare Sitrep to brief Crisis Management Director.
1. Collect information for generating an initial Sitrep
from the Airport Duty Manager.
2. Ensure the following points are covered :
i.
Naming of the incident / accident to ensure all
involved parties can refer to the crisis by a
common name.
ii. Brief description of the incident / accident that
also delineates the scope of the crisis.
iii. As far as can be presently ascertained,
delineate what part of the airport operation is
affected as well as what is not affected by the
crisis.
iv. Determine as far as possible what
organization(s) is affected.
v. Ascertain if casualties are involved / will be
likely - remember only source for casualties and
headcount numbers is the Police – other
sources of casualties / headcounts must be
verified by the Police.
vi. As far as can be presently ascertained, project
a crisis duration timeframe – if unknown, then
state “Unknown at this time”.
vii. The action plan presently put in place by IAC to
manage the crisis.
F-13
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
b. Deliver briefing to Crisis Management Director or his
designated deputy.
c. Ensure AEC Team Leader has properly recorded and
logged the Sitrep.
Contain the Crisis
(To be completed within the first 2 to 3 hours)
Action Item
2.0
Assigned
To
Completed
Time
Help establish & convene AMD Crisis Management Team
a. Receives composition of the AMD Crisis Management
Team from Crisis Management Director and contact all
relevant parties.
b. Ensure venue to convene this Team.
c.
Provide advice as needed.
d. Record meeting summary and action items.
2.1
Assist to Maintaining Normal Operations
a. Assist and advise Crisis Management Director as needed.
b. Establish communication channels between the AMD
Crisis Management Team and departments to coordinate
continuation of normal operations.
c. Contact appropriate departments for attendance at AEC
briefings to maintain coordination between crisis
management and normal operations teams.
2.2
Assist Coordination of the Media Management Plan
Work with Corporate Communications on the following :
a. Assist and advise Crisis Management Director as needed.
b. Prepare briefing notes for Crisis Management Director to
brief the Media Relations Team.
c. Ensure the following information are properly recorded
and logged :
1. Name of the CCD manager with overall accountability
for this incident / accident.
2. Name of the CCD’s AEC Representative.
3. Name of the Company Spokesperson.
4. Content and release time for the first press release.
5. Timetable for subsequent press releases.
6. The CCD’s Media Management Plan.
7. The CCD’s Key Company Messages.
8. Potential “Questions & Answers” that may be asked by
the press.
SSBC
F-14
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
2.3
Establish AEC manning
a. Ensure that all relevant parties have been informed
(depending upon the nature of the incident / accident) on
level of AEC activation and are proceeding to the AEC.
a.b.
Subsequently, ensure that all parties that are asked
to come to the AEC have indeed shown up.
b.c.
Ensure the AEC Activation and Callout are properly
recorded and logged.
c.d.
Ensure only bona fide AEC Representatives are in
the AEC.
1. Decide which organization should be present in the
AEC.
2. Ensure AEC Team Leader reflects attendance on the
AEC Representatives Chart.
3. If necessary, assist AEC Team Leader to enforce
number of supernumerary from the AEC.
2.4
Assist with Initial Briefing to AEC Representatives
a. Complete briefing notes for Crisis Management Director
at least 15 minutes prior to the briefing.
b. Ensure appropriate representation to the briefing by all
involved AA department and external parties to the AEC.
c.
Assist and advise Crisis Management Director as needed
during the briefing.
d. Ensure briefing’s participants and proceedings are
recorded and logged.
e. Representatives may attend the AEC (e.g. from Air
Traffic Control) upon activation for an initial situation
update, and afterwards, discuss with AEC Manager to
decide whether to remain at AEC or provide a contact
number by which that organization can be contacted for
updates or quickly summoned back to the AEC (e.g. ATC
depending on prevailing air traffic condition).
2.5
Assist with Initial Briefing to CEO
a. Prepare briefing notes for Crisis Management Director.
b. Ensure coverage of following main points :
1. Brief description of crisis.
2. Scope of the problem with crisis duration timeframe.
3. Actions to date, inclusive of media management plan.
4. Actions to take in medium timeframe, inclusive of
media plan.
5. AA resources utilized and projected forward to
medium timeframe.
6. Additional resources required, if any.
7. Follow-on briefing schedule.
c. Assist and advise Crisis Management Director as needed;
ensure inputs from CEO, if any, are incorporated into the
action plan (crisis management plan).
d. Ensure briefing summary is recorded and logged.
SSBC
F-15
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
Managing the Crisis
(To be completed on a subsequent 1 to 2 hours’ basis)
Action Item
3.0
Assigned
To
Completed
Time
Meeting of AMD Crisis Management Team :
a. Organize the logistics and secretarial support of this
group as needed.
b. Assist and advise Crisis Management Director as
needed.
c. Ensure meetings are properly recorded and logged.
3.1
Coordination with the Media Relations Team :
a. Assist and advise Crisis Management Director as
needed.
b. Record and log the following updates from CS :
1. The Media Management Plan.
2. The Press Release Schedule.
3. The Press Conference(s) Schedule.
4. The Key Company Messages.
5. The Q&A’s.
3.2
Brief AEC Representatives
a. Prepare briefing notes for Crisis Management Director.
b. Ensure coverage of the following points :
1. Update on the Action Plan (the Crisis Management
Plan).
2. Update on the crisis duration timeframe.
3. Update on actions taken to date.
4. Update on actions to take in coming period.
c.
Ensure each Information Board’s owner regularly
updates their boards using the online Communications
Platform.
d. Organize logistics and secretarial support as needed.
e. Assist and advise Crisis Management Director as
needed.
f.
3.3
Ensure briefings are properly recorded and logged.
Maintain Normal Operations
a. Collect and collate sitreps from departments on normal
operations.
b. Maintain coordination between crisis management and
normal operations teams.
SSBC
F-16
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
c.
If appropriate, plan for/get ready to start business
recovery activities; e.g. alert all relevant parties to
prepare for flight rescheduling process, etc.
d. Assist and advise Crisis Management Director as
needed.
3.4
Prepare Briefing Notes for Crisis Management Director
Brief to CEO
3.5
AEC Handover
a. Extended crisis may go into days.
b. This may necessitate a roster of AEC Managers.
c. Coordinate with other designated AEC Managers for a suitable roster and ensure a copy is
given to the on duty AEC Team Leader for recording and logging into the AEC log.
d. Ensure a smooth handover at each change of AEC Managers.
e. Prepare a Handover Briefing sheet for the succeeding AEC Manager.
f.
3.6
This briefing should cover the following minimum items :
1. Corresponding roster of the Crisis Management Director position.
2. Major developments within the last shift.
3. Major developments scheduled to take place in the coming shift.
4. Major developments anticipated in the coming shift and any corresponding actions
planned for these developments.
Stand Down
a. Consult with Crisis Management Director on standing down of AA response teams upon
conclusion of incident / accident.
1. Ensure SSBC responders have appropriate rest periods before resumption of normal
duties at the office.
2. There may be a need to retain the AEC to assist with the process of resumption of
normal airport operations after the crisis.
3. Should this be the case, consult and coordinate with the AEC Team Leader on the
switching of roles for the AEC e.g. activation of the Flight Rescheduling System after
a typhoon.
b. There may be a need to consider a phased stand down process, especially if some
response teams are still needed while others are not.
c.
Coordinate with affected party(s) e.g. accident airline, to ensure continued AEC support of
their response.
d. AEC should be the last airport response unit to stand down from the crisis; if the crisis is
an aircraft incident or accident, the airline may continue with its humanitarian assistance
efforts while the rest of the airport response is stood down.
e. Organize and collate feedback from all parties to write lessons learned for submission to
Crisis Management Director.
SSBC
F-17
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
1.
5.0
AEC Support Team – Team Leader Checklists
Main purpose of the job is to support the AEC Manager in the management,
operation and staffing of the AEC.
2.
Team Leader Checklist
Action Item
1.0
Assigned
To
Completed
Time
Alert and Callout of the Team
a. Upon alert, contact team members to report for duty in the
AEC based upon the team dividing into 2 sections.
b. The team should already have been divided into 2
sections; Team Leader would be responsible to callout
out one section with the Deputy Team Leader responsible
to callout the other section.
c. If insufficient members responding, call the reserve
team’s Leader to augment numbers.
d. Take on the role of the AEC Manager if you arrive into the
AEC before him; hand over duties back to him upon his
arrival at the AEC.
e. Be ready to take on the role of the AEC Manager if the
AEC Manager has to take over the role of Crisis
Management Director due to the absence of Executive
Director, Airport Operations or his deputy.
2.0
Team Assignment within the AEC
a. Assign team members to each of the AEC positions.
1. AEC Event Log Logger
2. Telephone Operator A & MS Outlook email operator
3. Telephone Operator B & Runner
b. Complete the AEC Activation Manning Directory based
upon above assignment.
c. Save a copy of the Directory on I drive.
d. Give a copy of the Directory to the AVSECO guards
stationed at the entrance to the AEC to facilitate AEC
pass issue and access control.
e. Update this Directory as team members are rotated and
ensure an updated copy is given to the AEC Telephone
Operators and AVSECO guards.
f.
Rotate members amongst the various positions every 90
to 120 minutes to enhance situation awareness, maintain
personal performance and also for short breaks.
g. Be prepared to ask Reserve Team Leader for additional
manpower if necessary.
SSBC
F-18
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
3.0
AEC Operation
a. Oversee the switching on and conducting of health
checks on AEC equipment / facilities / computer terminals
and CCTV monitors.
b. With the assistance from members, run steps as
suggested in the AEC Start Up checklist, which is on
display at the document stand in AEC and is also inside
AEC Team Action Pack folder on i:drive. This folder
also contains all necessary passwords and templates.
c. Make sure UTC time clock is on display on the notebook
PC (placed on top of the document tray cabinets)
d. If technical problems arise, seek assistance from
Technical Services Help Desk 2183 6888 or IT Help Desk
2181 8128 or PCCW Help Desk 2182 2622.
e. Ensure an accurate chronological log of events and
actions taken are maintained via the Communication
Platform.
f.
Ensure each info board’s owner update the boards as
directed by the AEC Manager.
g. Place bottles of distilled
Representative’s phone.
water
by
each
AEC
h. Replace bottles as they are consumed; ensure there is at
least a box of extra bottled water available.
i.
Order refreshment for the AEC during meal times / as
needed.
j.
Look after team members’ welfare e.g. arranging meal
breaks, hotel accommodation (if overnight shift is
required).
k. Stand in for the AEC Manager as required.
1. If casualty / headcount figures are involved in the
crisis, remember only source for casualties and
headcount numbers is the Police – other sources of
casualties / headcounts must be verified by the
Police before being recorded in the log.
l.
SSBC
Liaise with the AEC Manager to ensure appropriate AEC
Representatives are present as required.
1. “Chase up any missing” AEC Representatives if
needed.
2. Ensure AEC representatives leave a contact point
should they have to leave AEC for a long period of
time.
3. Check with AVSECO duty manager in IAC to ensure
Airport Gate 1 is re-opened if AEC activation is
outside the gate’s normal operating hours.
4. Ensure access control is maintained throughout AEC
activation by completing and distributing to the
AVSECO guards the AEC Activation Manning
Directory and setting up the AEC cordon (see layout
under item G 3.0 of AEC Manual).
5. Update this Directory as needed to reflect the
F-19
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
6.
7.
4.0
movements of AEC representatives during an AEC
activation.
Save and retain each superseded copy for record
keeping purposes.
Representatives may attend the AEC (e.g. from Air
Traffic Control) upon activation for an initial situation
update, and afterwards, discuss with AEC Manager
to decide whether to remain at AEC or provide a
contact number by which that organization can be
contacted for updates or quickly summoned back to
the AEC (e.g. ATC depending on prevailing air traffic
condition).
AEC Handover
a. Extended crises will entail deployment of the team’s
second section or even other SSBC AEC teams.
b. Each handover must be carried out without disrupting
the efficiency of the AEC operation.
c. Handover schedules will need to work out in advance with
succeeding members.
d. Ensure to keep the AEC Manager updated on the
handover schedule.
e. During handovers, ensure each team member conducts a
detailed handover briefing to his / her counterpart.
f. This briefing should include :
1. Description of major developments within the last shift.
2. What major tasks are scheduled to take place in the
coming shift?
3. What major developments may take place in the
coming shift?
5.0
Stand Down
a. Ensure an accurate PC log of events is saved.
b. Debrief the Team to obtain Lessons Learned on :
1. Operation within the AEC.
2. The overall incident.
c. Be prepared to submit written Lessons Learned to the
AEC Manager.
d. Ensure staff receive appropriate compensation and rest
prior to resuming normal office duties.
e. There may be a need to retain the AEC to assist with the
process of resumption of normal airport operations after
the crisis.
f.
SSBC
Should this be the case, coordinate with the AEC
Manager on the switching of roles for the AEC e.g.
activation of the Flight Rescheduling System after a
typhoon.
F-20
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
6.0
Special Instructions
a. In case of a major incident, retain the current version EPM
set for investigator’s or stakeholders’ reference.
Subsequently, order a new set from BCP for AEC.
b. In case of a No Land Link incident where the contingency
ferry service is required, go to Appendix N of this Manual
for action.
SSBC
F-21
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
6.0
ADM / AEC Generic Response / Planning Checklists
A. Adverse Weather Incidents
Action
1.0
1.1
Initiate Preparations
If No.1 signal is imminent or issued
1. HKO Coordination
a. Establish contact with HKO representative
b. Obtain HKO projections for weather conditions
c. Estimated time for higher signals to be hoisted, if any
d. If no. 3 signal imminent or lightning / rain / wind conditions may
affect airport operations, prepare to conduct weather briefing /
operational coordination meeting with HKIA community
2. IAC Coordination
a. ADM coordinate with IAC parties on immediate actions to take, if
any
b. ADM coordinate, if needed, with external parties
1.2
SSBC
If No. 3 signal is imminent or issued
1. Prepare for AEC Manning
a. Alert SSBC AEC teams for manning
b. Coordinate hotel accommodations if necessary
(e.g. Regal Airport Hotel Reservations @2286-8688)
Remarks



 BCP Section
2. Set-up weather briefing & operational coordination meeting
a. Consult HKO on appropriate time for weather briefing &
operational coordination meeting
b. Ideally, conduct the meeting at least 3 hours before raising of No.
3 signal
c. Book venue (usually in the Multi-use Lounge, HKIAT)
d. Book IT/Help Desk support for PC/projectors, microphones, HKO
AMIDS web access, etc.
e. Set-up venue; theater style with center aisle & seating for 80+
 BCP will
contact HKO
during office
hours
 Otherwise, to
be done by
ADM
3. Meeting invitations
a. Issue timings and venue for weather briefing & operational
meeting by email, fax or phone in accordance with the Typhoon
Coordination Meeting Callout List found in I:\AEC\Weather\Coord
Meet Callout List
b. This coordination meeting callout list is regularly updated by
SSBC-BCP

4. ADM pre-meeting with IAC duty teams to scope out :
a. Level of AEC activation and manning details
b. Redeploy one of Terminal or Landside OIC to AEC for pre-AEC
activation preparation, if needed
c. Ascertain bus, ferry & MTR services if No. 8 signal is imminent
d. If & when to activate PCT
e. If & when to activate Landside Crowd Management Plan
f. If & when to activate Airside Crowd Management Plan
g. If & when to activate L5 Transfer Areas contingency plan
h. If & when to activate L6 Airline Service Desks contingency plan
i. If & when to activate, in whole or in part, the Airline Predesignated Zoning Plan
j. If & when to activate the Transit Advice Cards
k. If & when to activate FIDS contingency plans

F-22
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
l. If & when to activate FRCS
m. Liaise with AVSECO on their staff deployment as per decisions
reached in points above
n. If & when to have RAD ask F&B outlets for additional supplies,
and possible adjustment of operational hours
2.0
2.1
Conduct weather briefing & operational coordination meeting
Venue Equipment Check
1. PC
2. Projectors & 2 screens
3. Microphones
4. Laser Pointer
5. AMIDS Log-in
6. Theatre style seating for 80+ and with a center aisle
 SSBC-BCP

during office
hours
By ADM
assigned staff
out of office
hours
2.2
Call meeting to order
1. MC by GM-SSBC or deputy
2. Explain 2 parts to meeting
a. Weather briefing by HKO
b. Operational coordination by ADM
 GM-SSBC
2.3
Part A : Weather briefing agenda
1. Regional weather conditions
2. Airport weather conditions
3. Wind directions, speed, cross-wind component
4. Projected conditions
 HKO
2.4
Part B : Operational coordination
1. CAD-ATMD update
a. Notams and other special notices
b. Overall flight movements
c. Contingency plan for aircraft parking
SSBC
 CAD
2. ADM update
a. AEC activation details i.e. level and time of activation, Manning
Level, who else are needed from external parties
b. Ascertain bus, ferry & MTR services if No. 8 signal is imminent
c. If & when to activate PCT
d. If & when to activate Landside Crowd Management Plan
e. If & when to activate Airside Crowd Management Plan
f. If & when to activate L5 Transfer Areas contingency plan
g. If & when to activate L6 Airline Service Desks contingency plan
h. If & when to activate, in whole or in part, the Airline Predesignated Zoning Plan
i. If & when to activate the Transit Advice Cards
j. If & when to activate FIDS contingency plans
k. If & when to activate FRCS
l. AVSECO deployment
m. If & when to have RAD ask F&B outlets for additional supplies,
and possible adjustment of operational hours
 ADM
3. Airfield update
 GM Airfield or
deputy
4. T1D update
 GM T1D or
deputy
5. MCDD update
a. Extended bus and AEL/Tung Chung Line services
b. CLK-Tung Chung circular routes
 GM MCDD or
deputy
F-23
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
2.5
6. SMART AIRPORT (SMD) update
 Acting GM
Smart Airport
or deputy
6.7.
BHS update
 GM Airfield or
deputy
7.8.
AOC update
 AOC
Chairman or
deputy
8.9.
a.
b.
c.
Cargo update
Cargo aircraft parking stands
Dolly circulation and pooling
ULD / dolly contingency staging area
 CTO Rep
9.10.
Others as needed (e.g. Police, ImmD, C&E, etc.)
1. Close the meeting
a. Summarize agreed contingency plans
b. Give timings for next HKO briefing, if necessary
c. Write up Meeting Summary and email it out to participants, if
necessary
 ADM
 GM-SSBC
2. Book venue for next meeting, if necessary
3. Arrange for IT support, if necessary
3.0
3.1
No. 8 or higher signal, if raised
AEC Level 3 (Full Manning) activation
3.2
Check on at least an hourly basis the status / preparations / updates of
the following key functions :
1. PCT
2. FIDS
3. Crowd management
4. FRCS
5. Aircraft parking
6. Terminal F&B
7. Buses, ferries, MTR services
8. HKO weather updates
4.0
4.1
Lowering of all signals
1. Obtain hourly updates on :
a. AEC operations
b. PCT
c. FIDS
d. Crowd management
e. FRCS
f. Aircraft parking
g. Terminal F&B
h. Buses, ferries, MTR services
2. Work towards efficient resumption of all operations to normal status
with particular attention to critical systems
Critical Functions and Operational Areas
A. T2 & Landside
1. Land Transport
a. AEL
b. MTR
SSBC
F-24
Status
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
2. SkyPier
3. T2
B. T1, NSC & MFC
1. Landside – T1
a.
b.
c.
d.
e.
f.
g.
Level 7 check in area
Upramp to Level 7
L6 transition deck
Toilet
Landside Trolley
Amenities
Catering and retail outlets
2. Airside – T1
a.
b.
c.
d.
e.
f.
g.
h.
i.
Departure gates
Airline Services Desk
Arrival Level
Transfer Area
APM
Toilet
Airside Trolley
Amenities
Catering and retail outlets
3. Airside – NSC
a.
b.
c.
d.
e.
f.
Departure gates
Arrival Level
Toilet
Airside Trolley
Amenities
Catering and retail outlets
4. Airside – MFC
a.
b.
c.
d.
e.
f.
g.
h.
i.
Departure gates
Airline Services Desk
Arrival Level
Transfer Area
APM
Toilet
Airside Trolley
Amenities
Catering and retail outlets
C. Airfield
1. North Runway &
Associated
Taxiways
SSBC
c. Buses
d. Taxi
e. Cross-border coaches/limo
f. Hotel coaches
g. Crew Transport
h. Roads
i. Carpark
a. Pontoon
b. Crane
c. Container Handling System
d. Baggage Handling System
e. CUTE
f. FIDS
g. Security screening machines
h. APM
i. Bonded road
j. ATS access gate
k. ATS ticketing counters
l. ATS boarding equipment
m. Berthing Control Equipment
a. ACIS Airlines Check-in
Systems
b. FIDS Flight Information
Display System
c. Level 5 check in area
d. Linkbridges to Level 5
e. Signage
along
outdoor
linkbridges
f. Landside Trolley
a. Inspection conducted
at__________________
b. AGL meeting ICAO
requirement
F-25
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
2. South Runway &
Associated
Taxiways
3. FIDS Operations
4. Stand Allocation
5. Airside Buses
6. Apron Operations
7. Operators Status
8. Worksite
c. Pavement serviceable
a. Inspection conducted at
_______
b. AGL meeting ICAO
requirement
c. Pavement serviceable
a. Flight information availability
b. Flight rescheduling control
activated
a. Passenger stand availability
b. Cargo stand availability
c. Contingency parking
activated
a. NSC shuttle service norm
b. Bus and driver availability
a. Airfield vehicles availability
b. Airbridge availability
c. Aviation fuel supply
d. Dollies circulation and
availability
a. Ramp handling operators
b. Line maintenance operators
c. Refuellers
d. Caterers
e. Cargo terminal operators
a. Inspections completed at
_______ hhhh/dd/mm/yyyy
5.0
5.1
Stand-down of incident
AEC
1. Save AEC logs and information boards
2. Debrief AEC teams
5.2
Duty teams
1. Save all relevant logs
2. Debrief teams and write up lessons learned
3. Forward copies to ADM & SSBC-BCP
5.3
GM-SSBC
1. Call for internal AA debrief meeting
2. Compile internal lessons learned
3. Call for external debrief meeting
4. Compile external lessons learned
SSBC
F-26
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
B. Security Incidents
Action
1.0
1.1
Activate AEC
Establish AEC Manning
1.2
Establish AEC composition – representatives from :
1. AA, whichever departments are required;
a. SSBC
b. T1D
c. MCDD
d. TSD
e. AD
f. CCD
f.g. SMART AIRPORT (SMD)
2. AVSECO
3. Police
4. ImmD, if needed
5. C&E, if needed
6. CAD, if needed
7. AOC, if needed
8. Other parties, if needed
1.3
Establish composition of the Crisis Management Team
2.0
2.1
Compile Initial Sitrep
Work with Police and other relevant AEC parties to compile initial
Sitrep on the incident, which should include the following points :
1. Naming of the incident
2. Brief description of the incident
3. Ascertain if casualties are involved or will be likely
4. Project a crisis duration timeframe
5. Describe briefly initial actions taken
6. Determine scope/which parts of airport operations are/are not
affected
7. Determine which organizations are/are not affected
8. Determine relevant BCP’s to be activated
9. Identify and log the contact person for each of the responding
media management teams.
10. Establish which government media team (SB, Police, etc.) is
overall in charge and who will vet all proposed press releases in
order to delineate what information can and cannot be released
2.2
Initial brief to EDAO / or his deputy / Crisis Management Team
2.3
Initial brief to AEC participants :
1. Cover key points to date on the incident
2. Outline agreed action plan
3. Amend action plan based on AEC Representatives’ feedback
4. Cover key points to BCP’s
5. Briefing’s participants and proceedings recorded and logged
3.0
3.1
Media Management Plan Coordination
CCD Media Team :
1. Establish and log down name of the CCD manager with overall
accountability for this incident
2. Establish name and log down of the CCD’s AEC Representative
3. Identify and log down the AA Spokesperson, if required
4. Brief Media Team on the key points of the incident to date
5. Ensure CCD Team is in contact with the Government’s In-Charge
Media Team
SSBC
F-27
Remarks
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
6. CCD Team to work with the Government’s In-Charge Media Team
on the following actions for reporting back to the AEC :
a. Agree / confirm the name for this incident
b. Key government messages on this incident
c. Key AA corporate messages
d. Contents and release times for the initial press releases.
3.2
Establish a schedule for briefing CCD Media Team at the AEC
3.3
Establish a schedule for CCD Media Team to brief AEC participants on
overall media direction and key messages
4.0
4.1
Continued Assessment of the Situation
Ensure the AMD Crisis Management Team updates the :
1. Crisis duration projections
2. AA action plan
3. Casualty figures, if applicable
4. AA BCP plans
5. Ensure the above properly recorded and logged
4.2
CCD Media Team
1. Ensure Media Team briefed regularly on developments
2. Receive update on the Media Management Plan
3. Receive updates on the Press Releases and their Schedule
4. Receive the Press Conference(s) Schedule, if any
5. Receive update on the Key Company Messages
4.3
Brief AEC Representatives
1. Briefings at least on an hourly basis
2. Update on the crisis duration projections
3. Update on the AA action plans
4. Update on casualty figures, if applicable
5. Update on actions to take in coming period to manage incident
6. Update on AA BCP plans in coming period to manage airport
business continuity operations
5.0
5.1
Stand down of incident
Work towards efficient resumption of all operations to normal status
with particular attention to critical systems
Critical Functions and Operational Areas
A. T2 & Landside
1. Land Transport
a. AEL
b. MTR
c. Buses
d. Taxi
e. Cross-border coaches/limo
f. Hotel coaches
g. Crew Transport
h. Roads
i. Carpark
2. SkyPier
a. Pontoon
b. Crane
c. Container Handling System
d. Baggage Handling System
e. CUTE
f. FIDS
g. Security screening machines
h. APM
i. Bonded road
j. ATS access gate
k. ATS ticketing counters
l. ATS boarding equipment
m.Berthing Control Equipment
SSBC
F-28
Status
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
3. T2
B. T1, NSC & MFC
1. Landside – T1
a.
b.
c.
d.
e.
f.
g.
Level 7 check in area
Upramp to Level 7
L6 transition deck
Toilet
Landside Trolley
Amenities
Catering and retail outlets
2. Airside – T1
a.
b.
c.
d.
e.
f.
g.
h.
i.
Departure gates
Airline Services Desk
Arrival Level
Transfer Area
APM
Toilet
Airside Trolley
Amenities
Catering and retail outlets
3. Airside - NSC
a.
b.
c.
d.
e.
f.
Departure gates
Arrival Level
Toilet
Airside Trolley
Amenities
Catering and retail outlets
4. Airside - MFC
a. Departure gates
b. Airline Services Desk
c. Arrival Level
d. Transfer Area
e. APM
f. Toilet
g. Airside Trolley
h. Amenities
i. Catering and retail outlets
C. Airfield
1. North Runway &
Associated Taxiways
2. South Runway &
Associated Taxiways
3. FIDS Operations
4. Stand Allocation
5. Airside Buses
6. Apron Operations
7. Operators Status
SSBC
a. ACIS Airlines Check-in
Systems
b. FIDS Flight Information
Display System
c. Level 5 check in area
d. Linkbridges to Level 5
e. Signage
along
outdoor
linkbridges
f. Landside Trolley
a. Inspection conducted
at__________________
b. AGL meeting ICAO
requirement
c. Pavement serviceable
a. Inspection conducted at
_______
b. AGL meeting ICAO
requirement
c. Pavement serviceable
a. Flight information availability
b. Flight rescheduling control
activated
a. Passenger stand availability
b. Cargo stand availability
c. Contingency parking activated
a. NSC shuttle service normal
b. Bus and driver availability
a. Airfield vehicles availability
b. Airbridge availability
c. Aviation fuel supply
d. Dollies circulation and
availability
a. Ramp handling operators
F-29
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
8. Worksite
b.
c.
d.
e.
a.
Line maintenance operators
Refuellers
Caterers
Cargo terminal operators
Inspections completed at
_______ hhhh/dd/mm/yyyy
5.2
AEC
1. Save AEC logs and information boards
2. Debrief AEC teams
5.3
Duty teams
1. Save all relevant logs
2. Debrief teams and write up lessons learned
3. Forward copies to ADM & SSBC-BCP
5.4
GM-SSBC
1. Call for internal AA debrief meeting
2. Compile internal lessons learned
3. Call for external debrief meeting
4. Compile external lessons learned
SSBC
F-30
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
C. Infectious Diseases Incidents
Action
1.0
1.1
Activate AEC
Establish AEC Manning
1.2
Establish AEC composition – representatives from :
1. AA :
a. SSBC
b. T1D
c. MCDD
d. TSD
e. AD
f. CCD
f.g. SMART AIRPORT (SMD)
g.h. HR
h.i.AA Medical
i.j. ALD
j.k. RAD, etc.
2. AVSECO
3. Port Health
4. Police, if needed
5. ImmD, if needed
6. C&E, if needed
7. CAD, if needed
8. AOC
9. CTO
10. Other parties, if needed
1.3
PHIAG (Public Health Incident Assessment Group)
1. Establish composition of PHIAG
2. Establish communications channel by which PHIAG decisions are
relayed to the AEC
1.4
Establish composition of the Crisis Management Team
2.0
2.1
Establish Communication Links
Establish and maintain communication with other government
command centers :
1. D of H
2. SB’s EMSC (Emergency Monitor & Support Center)
3. ISD CIC (Combined Information Center)
4. Etc.
2.2
Log down contact information including :
1. Phone
2. Fax
3. Email
4. Name of person in charge
5. Requirements from AA e.g. hourly Sitreps, flight status, etc.
3.0
3.1
Initial Sitrep
Work with PHIAG and other relevant parties to compile initial Sitrep on
the incident, which should include the following points :
1. Description of initial actions to take as advised by medical
authorities e.g. :
a. Medical landing forms
b. Medical departure forms
c. Inflight announcements by airlines
SSBC
F-31
Remarks
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
2.
3.
4.
5.
d. Temperature screening for arrivals, transfers & departures
e. No Visitors/Exclusion Zones for IAC and other control centers
f. Split shifts, split operations, social distancing and other actions
as per Infectious Diseases Stepped Response Plan
Determine scope/which parts of airport operations are/are not
affected
Determine relevant BCP’s to be activated
Incident duration projections
Overall government In-Charge department/bureau of the incident
3.2
Initial brief to EDAO / or his deputy / Crisis Management Team
3.3
Initial brief to AEC participants :
1. Cover key points to date on the incident
2. Outline agreed action plans
3. Amend action plan based on AEC Representatives’ feedback
4. Cover key points to BCP’s
5. Briefing’s participants and proceedings recorded and logged
4.0
4.1
Media Management Plan Coordination
CCD Media Team :
1. Establish and log down name of the CCD manager with overall
accountability for this incident
2. Establish name and log down CCD’s AEC Representative
3. Identify and log down the AA Spokesperson, if required
4. Brief Media Team on the key points of the incident to date
5. CCD Team to work with the Government’s media teams on the
following actions for reporting back to the AEC :
a. Key government messages on this incident
b. Key AA corporate messages
c. Contents and release times for the initial press releases.
4.2
Establish a schedule for briefing CCD Media Team at the AEC
4.3
Establish a schedule for CCD Media Team to brief AEC participants on
overall media direction and key messages
5.0
5.1
Continued Assessment of the Situation
Ensure the AMD Crisis Management Team updates the :
1. Incident duration projections
2. AA action plans
3. Casualty figures, if applicable
4. AA BCP plans
5. Ensure the above properly recorded and logged
5.2
CCD Media Team
1. Ensure Media Team briefed regularly on developments
2. Receive update on the Media Management Plan
3. Receive updates on the Press Releases and their Schedule
4. Receive the Press Conference(s) Schedule, if any
5. Receive update on the Key Company Messages
5.3
Brief AEC Representatives
1. Briefings at least on an hourly basis
2. Update on the incident duration projections
3. Update on the AA action plans
4. Update on casualty figures, if applicable
5. Update on actions to take in coming period to manage incident
6. Update on AA BCP plans in coming period to manage airport
business continuity operations
SSBC
F-32
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
6.0
6.1
Stand down of incident
Work towards efficient resumption of all operations to normal status
with particular attention to critical systems
Critical Functions and Operational Areas
A. T2 & Landside
1. Land Transport
a. AEL
b. MTR
c. Buses
d. Taxi
e. Cross-border coaches/limo
f. Hotel coaches
g. Crew Transport
h. Roads
i. Carpark
2. SkyPier
a. Pontoon
b. Crane
c. Container Handling System
d. Baggage Handling System
e. CUTE
f. FIDS
g. Security screening machines
h. APM
i. Bonded road
j. ATS access gate
k. ATS ticketing counters
l. ATS boarding equipment
m.Berthing Control Equipment
3. T2
a. ACIS Airlines Check-in
Systems
b. FIDS Flight Information
Display System
c. Level 5 check in area
d. Linkbridges to Level 5
e. Signage
along
outdoor
linkbridges
f. Landside Trolley
B. T1, NSC & MFC
1. Landside – T1
a. Level 7 check in area
b. Upramp to Level 7
c. L6 transition deck
d. Toilet
e. Landside Trolley
f. Amenities
g. Catering and retail outlets
SSBC
2. Airside – T1
a. Departure gates
b. Airline Services Desk
c. Arrival Level
d. Transfer Area
e. APM
f. Toilet
g. Airside Trolley
h. Amenities
i. Catering and retail outlets
3. Airside - NSC
a. Departure gates
b. Arrival Level
c. Toilet
d. Airside Trolley
e. Amenities
f. Catering and retail outlets
4. Airside - MFC
a. Departure gates
b. Airline Services Desk
c. Arrival Level
d. Transfer Area
e. APM
f. Toilet
F-33
Status
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
g. Airside Trolley
h. Amenities
i. Catering and retail outlets
C. Airfield
1. North Runway &
Associated Taxiways
2. South Runway &
Associated Taxiways
3. FIDS Operations
4. Stand Allocation
5. Airside Buses
6. Apron Operations
7. Operators Status
8. Worksite
a. Inspection conducted
at__________________
b. AGL meeting ICAO
requirement
c. Pavement serviceable
a. Inspection conducted at
_______
b. AGL meeting ICAO
requirement
c. Pavement serviceable
a. Flight information availability
b. Flight rescheduling control
activated
a. Passenger stand availability
b. Cargo stand availability
c. Contingency parking
activated
a. NSC shuttle service normal
b. Bus and driver availability
a. Airfield vehicles availability
b. Airbridge availability
c. Aviation fuel supply
d. Dollies circulation and
availability
a. Ramp handling operators
b. Line maintenance operators
c. Refuellers
d. Caterers
e. Cargo terminal operators
a. Inspections completed at
_______ hhhh/dd/mm/yyyy
6.2
AEC
1. Save AEC logs and information boards
2. Debrief AEC teams
6.3
Duty teams
1. Save all relevant logs
2. Debrief teams and write up lessons learned
3. Forward copies to ADM & SSBCE-BCP
6.4
GM-SSBC
1. Call for internal AA debrief meeting
2. Compile internal lessons learned
3. Call for external debrief meeting
4. Compile external lessons learned
SSBC
F-34
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
D. Landside Transportation Incidents
Action
1.0
1.1
Activate AEC
Establish AEC Manning
1.2
Establish AEC composition – representatives from :
1. AA :
a. SSBC
b. T1D
c. MCDD
d. TSD
e. AD
f. CCD
f.g. SMART AIRPORT (SMD)
g.h. HR
h.i.ALD
i.j. RAD, etc.
2. AVSECO
3. Police
4. ImmD, if needed
5. C&E, if needed
6. CAD
7. AOC
8. CTO, if needed
9. FTO, if needed
10. Other parties, if needed
1.3
Establish composition of the Crisis Management Team
2.0
2.1
Establish Communication Links
Establish and maintain communication with other government
command centers :
1. TD ETCC
2. SB’s EMSC (Emergency Monitor & Support Center)
3. ISD CIC (Combined Information Center)
4. THB PST-Chaired command center, if necessary
2.2
Log down contact information including :
1. Phone
2. Fax
3. Email
4. Name of person in charge
5. Requirements from AA e.g. hourly Sitreps, flight status, etc.
3.0
3.1
Initial Sitrep
Work with MCDD, TD, THB and other relevant parties to compile initial
Sitrep on the incident, which should include the following points :
1. Description of initial actions taken
2. Determine scope/which parts of airport operations are/are not
affected
3. Determine relevant BCP’s to be activated e.g. :
a. Rerouting of roadside traffic
b. Rerouting of buses
c. Extension of bus & MTR service hours
d. Activation of No Land Link contingency plans
e. Etc.
4. Incident duration projections
5. Overall government In-Charge department/bureau of the incident
SSBC
F-35
Remarks
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
3.2
Initial brief to EDAO / or his deputy / Crisis Management Team
3.3
Initial brief to AEC participants :
1. Cover key points to date on the incident
2. Outline agreed action plans
3. Amend action plan based on AEC Representatives’ feedback
4. Cover key points to BCP’s
5. Briefing’s participants and proceedings recorded and logged
4.0
4.1
Media Management Plan Coordination
CCD Media Team :
1. Establish and log down name of the CCD manager with overall
accountability for this incident
2. Establish name and log down CCD’s AEC Representative
3. Identify and log down the AA Spokesperson, if required
4. Brief Media Team on the key points of the incident to date
5. CCD Team to work with the Government’s media teams on the
following actions for reporting back to the AEC :
a. Key government messages on this incident
b. Key AA corporate messages
c. Contents and release times for the initial press releases.
4.2
Establish a schedule for briefing CCD Media Team at the AEC
4.3
Establish a schedule for CCD Media Team to brief AEC participants on
overall media direction and key messages
5.0
5.1
Continued Assessment of the Situation
Ensure the AMD Crisis Management Team updates the :
1. Incident duration projections
2. AA action plans
3. Casualty figures, if applicable
4. AA BCP plans
5. Ensure the above properly recorded and logged
5.2
CCD Media Team
1. Ensure Media Team briefed regularly on developments
2. Receive update on the Media Management Plan
3. Receive updates on the Press Releases and their Schedule
4. Receive the Press Conference(s) Schedule, if any
5. Receive update on the Key Company Messages
5.3
Brief AEC Representatives
1. Briefings at least on an hourly basis
2. Update on the incident duration projections
3. Update on the AA action plans
4. Update on casualty figures, if applicable
5. Update on actions to take in coming period to manage incident
6. Update on AA BCP plans in coming period to manage airport
business continuity operations
6.0
6.1
Stand down of incident
Work towards efficient resumption of all operations to normal status
with particular attention to critical systems:
SSBC
F-36
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
Critical Functions and Operational Areas
A. T2 & Landside
1. Land Transport
a. AEL
b. MTR
c. Buses
d. Taxi
e. Cross-border coaches/limo
f. Hotel coaches
g. Crew Transport
h. Roads
i. Carpark
2. SkyPier
a. Pontoon
b. Crane
c. Container Handling System
d. Baggage Handling System
e. CUTE
f. FIDS
g. Security screening machines
h. APM
i. Bonded road
j. ATS access gate
k. ATS ticketing counters
l. ATS boarding equipment
m.Berthing Control Equipment
3. T2
a. ACIS Airlines Check-in
Systems
b. FIDS Flight Information
Display System
c. Level 5 check in area
d. Linkbridges to Level 5
e. Signage
along
outdoor
linkbridges
f. Landside Trolley
B. T1, NSC & MFC
1. Landside – T1
a. Level 7 check in area
b. Upramp to Level 7
c. L6 transition deck
d. Toilet
e. Landside Trolley
f. Amenities
g. Catering and retail outlets
SSBC
2. Airside – T1
a. Departure gates
b. Airline Services Desk
c. Arrival Level
d. Transfer Area
e. APM
f. Toilet
g. Airside Trolley
h. Amenities
i. Catering and retail outlets
3. Airside - NSC
a. Departure gates
b. Arrival Level
c. Toilet
d. Airside Trolley
e. Amenities
f. Catering and retail outlets
4. Airside - MFC
a. Departure gates
b. Airline Services Desk
c. Arrival Level
d. Transfer Area
e. APM
f. Toilet
g. Airside Trolley
h. Amenities
i. Catering and retail outlets
F-37
Status
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
C. Airfield
1. North Runway &
Associated Taxiways
2. South Runway &
Associated Taxiways
3. FIDS Operations
4. Stand Allocation
5. Airside Buses
6. Apron Operations
7. Operators Status
8. Worksite
a. Inspection conducted
at__________________
b. AGL meeting ICAO
requirement
c. Pavement serviceable
a. Inspection conducted at
_______
b. AGL meeting ICAO
requirement
c. Pavement serviceable
a. Flight information availability
b. Flight rescheduling control
activated
a. Passenger stand availability
b. Cargo stand availability
c. Contingency parking activated
a. NSC shuttle service normal
b. Bus and driver availability
a. Airfield vehicles availability
b. Airbridge availability
c. Aviation fuel supply
d. Dollies circulation and
availability
a. Ramp handling operators
b. Line maintenance operators
c. Refuellers
d. Caterers
e. Cargo terminal operators
a. Inspections completed at
_______ hhhh/dd/mm/yyyy
6.2
AEC
1. Save AEC logs and information boards
2. Debrief AEC teams
6.3
Duty teams
1. Save all relevant logs
2. Debrief teams and write up lessons learned
3. Forward copies to ADM & SSBC-BCP
6.4
GM-SSBC
1. Call for internal AA debrief meeting
2. Compile internal lessons learned
3. Call for external debrief meeting
4. Compile external lessons learned
SSBC
F-38
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
E. Industrial Actions Planning Checklist
1.0
1.1
Action
Introduction
Planning template :
1. This is an industrial actions planning template for use by AMD
departments.
Remarks
2. This template lists out major areas that need to be addressed should
there be an industrial action planned by staff of an airport related
company which may have severe impact upon airport operations.
1.2
Aims :
1. The aim of this template is to maintain airport operations as much as
possible for the rest of the airport community without taking sides in
any industrial disputes.
2. This template is not exhaustive and other areas of concerns specific
to a particular type of industrial action should not be ignored.
1.3
Planning assumptions :
1. The assumption is made that forewarning is received on an
impending industrial action so that prior business continuity planning
and coordination may take place.
2. This generic template will be updated as lessons are learned from
responding to other industrial actions at HKIA.
2.0
2.1
Command & Control : Airport Emergency Centre
Establish persons in charge :
1. Establish the incident’s “person in charge” from AA
2. Establish the person in charge from the incident company
2.2
AEC Activation :
1. Decision should be made prior to the start of the industrial action on
level of AEC needs to be activated.
2. Other decisions concerning the AEC includes :
a. When should AEC be activated – specify time and date if
possible.
b. AEC Manning Level; what organizations are expected to send
representatives.
c. How to inform all relevant parties that the AEC is activated on the
specified time and date.
d. AEC roster pattern should be decided, i.e. 24-hour manning or
reduced manning during midnight hours, etc.
e. Activation or standby responses specific to the incident, i.e. Flight
Rescheduling Control System Team on standby, or, concurrent
activations of other command centers from CTO’s/GHA’s/Police,
etc.
f. Anticipated duration of incident, hence, of AEC activation so that
relevant parties can plan for manpower deployment especially for
extended AEC activations
3.0
3.1
SSBC
Designated Areas for Sit-in / Demonstrations / Picket Lines
Establish dialogue with demonstrators
1. As much as possible, engage the potential demonstrators in
discussions on their planned demonstration activities.
F-39
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
2. Facilitate their demonstrations in designated areas.
3. Discussions with demonstrators should be carried out in partnership
with the Police and AVSECO.
3.2
Internal discussions :
1. Discussions internally with the Police and AVSECO should include
facilitation of media teams that will be covering the demonstrations;
facilitation may include :
a. Designating specific areas for the media teams.
b. Designating CCD information officers that will be at the sites.
2. Agreed upon plan should be documented and circulated amongst
stakeholders, including AA CCD.
3. The area to be managed by the appropriate duty managers and
appropriate staff deployed to act as site liaison as well as constantly
monitor activities in and around the designated areas.
3.3
Designated demonstration areas :
1. Airside – cordoned areas at West Hall, E1 and E2
2. Departure kerb side – Zone 1 & Zone 4 (Northern most & Southern
most areas)
3. L6 – designated area between check-in aisle B and C
4. L5 – Meeters & Greeters Hall at T1, adjacent to the glass wall at Hall
A behind landscape area
4.0
4.1
Media Management
Implement a coordinated media management plan :
1. Agree with major stakeholders on implementation of a coordinated
media management plan
2. Major stakeholders should include the company involved in the
dispute, its parent company if applicable, Police and other
government departments as necessary
3. Confirm that the AEC will be the primary conduit for information
exchanges and updates
4. Designate liaison persons and spokespersons from each party
5. Start working together on various possible scenarios with
corresponding key messages as well as stocking up on press kits
and lists of potential Q&A’s
6. AA CCD should be driving the coordination process and reach out to
involve all major stakeholders
4.2
SSBC
Working processes
1. Discuss and agree on work processes as well as liaison persons in
order to prepare contents and implementation details e.g. :
a. In-Terminal announcements e.g.
i. Pre-recorded announcements to be made during incident in
English, Cantonese and Mandarin;
ii. Electronic emergency notices will be broadcasted at baggage
reclaim hall to inform arrival passengers of industrial action
and other important information.
b. In-flight announcements e.g. In-flight announcement of incident
to prior to landing to inform passengers of special arrangements,
etc.
F-40
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
2. Website management e.g.
a. Who will alert others of developing situation,
b. What messages should be uploaded,
c. When it should be uploaded,
d. What messages should be deleted and when to delete, etc.
3. Media enquiries e.g. Emergency notices / information / press
releases / enquiry numbers to be communicated to media, etc.
5.0
5.1
Crowd Management : Landside and Airside
Coordination :
1. Consider impact of industrial action and necessity of activating either
or both the Landside & Airside Crowd Management plans
2. ADM to chair the crowd management coordination meetings
supported by T1D and MCDD
3. Ensure meetings include all key players; AOC, GHA, Police, ImmD,
C&E, AVSECO, SSBC, AD, SMART AIRPORT (SMD), etc.
4. Ensure coordination establishes the following :
a. Which parts of the crowd management plan to set up; Landside
or Airside or both or only certain relevant parts?
b. Any specific areas to the industrial action not already covered in
the plans and that will need sufficient mills barriers/tensor
barriers, staffing, directional signage, etc.
c. When set up is to be completed.
d. When will the set up be staffed and by whom.
e. Estimated duration of staffing so manpower utilization plans can
be formulated.
5.2
Additional resources :
1. Ascertain if AA PCT teams are to be deployed; if yes, ensure :
a. PCT team leaders are briefed on the overall situation.
b. Leaders are included in the CCD media information distribution
lists so they could be kept abreast of developing situation and
able to brief their team members of the latest updates.
c. Activation date and time are disseminated to all teams.
d. Supplies of bottled water, snacks (if necessary) & blankets are
available and not time-expired.
2. Ascertain if other care teams are to be deployed e.g. from airlines,
Civil Aid Service, Auxiliary Medical Service, St John, Red Cross, etc.
3. If there is a multi-agency response, establish :
a. Roles and responsibilities of each organization.
b. Areas of operations
c. Communication channels
d. Chain of command
e. Coordination and liaison
4. Establish if there is to be costs involved and if yes, discuss and
agree upon cost structures and payment methods
6.0
6.1
SSBC
Security
Coordination :
1. Establish coordination meetings with Police and AVSECO to plan for
any additional measures required in addition to normal operations
e.g. :
a. Step up airside vehicle patrols to ensure ramp safety and
security is not compromised;
F-41
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
b. Increase its landside patrols to monitor the approaches to the
Airport Restricted Area Gate Houses;
c. Reinforce manpower at the Departures and Transfer Screening
Points as necessary;
d. Re-deploy, if necessary, additional manpower to assist
passengers at T1 e.g. at the Baggage Reclaim Hall;
e. Reinforce manpower at the Level 2 Baggage Hall in order to
handle anticipated large numbers of short shipped bags.
2. Review with view to better understand the Police coverage on the
Airport Island platform and their protocol in intervention of any
breach of the peace.
6.2
Additional resources :
1. Discuss and ascertain any additional resources Police may be
deploying onto the Airport Island platform e.g. a platoon from NTS
Emergency Unit will come to APTDIST to reinforce the police
deployment.
2. Establish if any external guarding companies are to be employed,
especially by the company involved in the dispute and ensure their
command and operational leaders are made known to AEC / Police
/ AVSECO.
7.0
7.1
Business Continuity
Overview
1. The following are major functions/operational areas that may need
pre-planning and coordination.
2. They are not exclusive to other airport functions and are intended to
provide a framework by which future disruption BCP’s can be
worked out jointly by relevant stakeholders.
7.2
Airlines / GHA’s preparations
1. Discuss and agree upon any additional manpower deployment and /
or specific work processes aimed at mitigating anticipated
passenger, baggage, cargo or aircraft congestions e.g. :
a. Deploy additional and sufficient airline staff at Baggage reclaim
area to assist passengers
b. Make in-flight announcements concerning the industrial action
before aircraft lands at HKIA to ensure passengers are given
latest developing information as well as to start managing their
expectations with possible service disruptions / delays
c. Airlines to activate its own back-office support teams to assist
passengers at baggage reclaim area, departing gates, arrival
gates, transfer desks, check-in counters and any other areas
where passengers may need the airline’s assistance
2. Discuss and develop plans for mobilizing additional manpower from
GHA, other airlines, RHO’s, CTO’s, AA and / or external parties to
assist in anticipated congestion areas within the terminal
7.3
Ramp operations
1. Discuss and agree upon any additional manpower deployment and /
or specific work processes aimed at mitigating aircraft handling
issues that may impact upon passenger, baggage, cargo or aircraft
congestions
2. Prior coordination arrangement made amongst RHOs for possible
cross and / or pool handling
SSBC
F-42
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
3. Discuss and agree upon special communication processes that may
be used during the disruption
4. If necessary, distribution of personal mobile phones and / or Tetra
units
5. Review and agree upon addition ramp manpower deployment with
special attention to multiple capabilities e.g. airbridge operations by
RHO’s / AA staff, aircraft door opening by qualified ramp and
catering staff, refueling operations, cabin cleaning operations, etc.
6. Review needs for additional cargo staging areas at cargo apron and
T-stands
7.4
Baggage operations
1. Review additional staging areas (e.g. ITCI destuffing area) to handle
overflow bags
2. Review and agree upon priority with airlines, GHA and RHO to
handle baggage e.g. :
a. 1st priority
: Arrival flights
b. 2nd priority
: Departure flights
c. 3rd priority
: Transfer flights
d. Lowest priority : cargo flights
3. Review and if necessary, arrange for additional manpower from
contractors (e.g. from WFS, JEC, EMSD, Union, Guardforce and
other contractors)
4. Discuss, agree and circulate amongst relevant stakeholders a
manpower deployment plan showing where and how many
additional staff to be deployed e.g.
a. Deployed to the North / South / Central Problem and Late Bags
carousels to handle overflow and deadback
b. Deployed to offload bags from departure lateral and transfer the
bags to assigned staging areas
c. Etc.
5. Discuss and agree upon process to enable passengers to reclaim
delayed bags if the passengers do not wish to have bags delivered
e.g.
a. Have airline / GHA consider renting function rooms at Regal /
Marriott for passengers waiting for their baggage
b. Have airline / GHA consider delivering baggage to waiting
passengers instead of escorting passengers back into Baggage
Reclaim Hall
c. Ensure coordination with C&E for their assistance to expedite
unaccompanied baggage process
7.5
AA Terminal Operations – passenger services
1. Review and decide upon additional manpower from various
resources for handling different aspects of Terminal operations
2. Review Duty Team roster to ensure sufficient manning over the
anticipated duration of the incident, especially if the incident is
anticipated to be over an extended period of time
3. Review and decide upon deployment of Passenger Care Team
4. T1D/MCDD Support Teams – ensure following points are covered :
a. Who, when, where to conduct initial briefings for support teams
SSBC
F-43
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
b. Designate responsible person for subsequent regular briefing
schedule to ensure they are kept abreast of developments
c. Total staff deployment numbers and shift patterns
d. Staff deployment positions e.g. at L6 airside / landside, L5
transfer area and M & G hall to assist duty team and passengers
5. Airport Ambassador (AAP) – ensure following points are covered :
a. Who and when to conduct initial briefings
b. Designate responsible person for subsequent regular briefing
schedule to ensure they are kept abreast of developments
c. AAP team deployment locations e.g. at baggage reclaim hall and
M & G area
d. Extra staff deployment, if needed (40 on normal duty)
6. Review and decide upon baggage assistance service at baggage
reclaim areas
7. Review and decide upon baggage trolley recirculation
8. Review and decide upon additional staff deployment to manage
passenger flow at APM locations, transfer points, at M&G halls exit
points, at information desks, etc.
8.0
8.1
Conclusion of incident
Work towards efficient resumption of all operations to normal status with
particular attention to critical systems
Critical Functions and Operational Areas
A. T2 & Landside
1. Land Transport
a. AEL
b. MTR
c. Buses
d. Taxi
e. Cross-border coaches/limo
f. Hotel coaches
g. Crew Transport
h. Roads
i. Carpark
2. SkyPier
a. Pontoon
b. Crane
c. Container Handling System
d. Baggage Handling System
e. CUTE
f. FIDS
g. Security screening machines
h. APM
i. Bonded road
j. ATS access gate
k. ATS ticketing counters
l. ATS boarding equipment
m. Berthing Control Equipment
3. T2
a. ACIS Airlines Check-in
Systems
b. FIDS Flight Information
Display System
c. Level 5 check in area
d. Linkbridges to Level 5
e. Signage
along
outdoor
linkbridges
f. Landside Trolley
B. T1, NSC & MFC
1. Landside – T1
a. Level 7 check in area
b. Upramp to Level 7
c. L6 transition deck
d. Toilet
e. Landside Trolley
f. Amenities
SSBC
F-44
Status
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
g. Catering and retail outlets
2. Airside – T1
a.
b.
c.
d.
e.
f.
g.
h.
i.
Departure gates
Airline Services Desk
Arrival Level
Transfer Area
APM
Toilet
Airside Trolley
Amenities
Catering and retail outlets
3. Airside - NSC
a.
b.
c.
d.
e.
f.
Departure gates
Arrival Level
Toilet
Airside Trolley
Amenities
Catering and retail outlets
4. Airside - MFC
a.
b.
c.
d.
e.
f.
g.
h.
i.
Departure gates
Airline Services Desk
Arrival Level
Transfer Area
APM
Toilet
Airside Trolley
Amenities
Catering and retail outlets
C. Airfield
1. North Runway &
Associated
Taxiways
2. South Runway &
Associated
Taxiways
3. FIDS Operations
4. Stand Allocation
5. Airside Buses
6. Apron Operations
7. Operators Status
8. Worksite
a. Inspection conducted
at__________________
b. AGL meeting ICAO
requirement
c. Pavement serviceable
a. Inspection conducted at
_______
b. AGL meeting ICAO
requirement
c. Pavement serviceable
a. Flight information availability
b. Flight rescheduling control
activated
a. Passenger stand availability
b. Cargo stand availability
c. Contingency parking activated
a. NSC shuttle service normal
b. Bus and driver availability
a. Airfield vehicles availability
b. Airbridge availability
c. Aviation fuel supply
d. Dollies circulation and
availability
a. Ramp handling operators
b. Line maintenance operators
c. Refuellers
d. Caterers
e. Cargo terminal operators
a. Inspections completed at
_______ hhhh/dd/mm/yyyy
8.2
AEC
1. Save AEC logs and information boards
2. Debrief AEC teams
8.3
Duty teams
1. Save all relevant logs
2. Debrief teams and write up lessons learned
SSBC
F-45
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
3. Forward copies to ADM & SSBC-BCP
8.4
GM-SSBC
1. Call for internal AA debrief meeting
2. Compile internal lessons learned
3. Call for external debrief meeting
4. Compile external lessons learned
SSBC
F-46
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
7.0
Start-up Checklist and Hourly Checklist for AEC Support Team
A. Upon start up
AEC Start-up Task at First Response – Action Checklist
1.
2.
3.
4.
5.
6.
7.
SSBC
Remarks:
 Some listed items (and their sub-steps) are not necessarily in chronological order
 IAC support should start from step #3 directly (skip 1 & 2; omit 10)
AEC Support Team Leaders/Members, arrival of :
a. report to ADM/AEC Manager upon arrival
b. relief IAC duty team of AEC support assistance if necessary
Setup AEC cordon and Sign-in Desk:
a. AVSECO team is to set up the standard cordon to separate the AEC zone from
IAC operation
b. An AEC sign-in desk outside the IAC inner door is set up and operated by the
same AVSECO team
Create AEC Event Log on Communications Platform (Sharepoint) :
a. Obtain password sheet from Airport Duty Manager
b. Distribute copies to respective account-bearing internal users
c. Ready several copies for external users at oval conference table and provide
assistance to sign in by using designated accounts
d. Consult ADM/AEC Manager to give a name to the incident log being created
e. Consult Comms Platform Quick User Guide if necessary
f. Project AEC log (Event Summary) on selected wall screen (use projector 2)
2Create incident archive sub-folder for log/board exportation :
a. On i:/ drive, create a sub-folder for archiving logs and info boards, etc
b. Archive the AEC Log and boards by using the Export function on Comms Platform
whenever the need arises
c. Save all the zipped log files to this sub-folder on ad-hoc basis or at stand-down
Create AEC ‘activation manning directory’ :
a. Go to I:\AEC\Activation\ACE Team Action Pack\Seating Plans and Manning
Directory for the template
b. Work with ADM to complete this directory
c. Ensure extensions and phone numbers correspond with actual seating at the oval
conference table
d. Save a soft copy in the archive folder
e. Print out two hard copies: one for AVSECO’s sign-in desk at IAC/AEC entrance
and the other for use at Support Team bench
f. Use the hardcopy to take attendance and record contact information
g. Update whenever necessary
h. If an AEC representative leaves his/her post temporarily, ask for an alternative
contact number to be inserted to the manning directory
Turn on overhead projectors for display :
a. On-screen control of all three projectors is on desktop of Support Team PC AEC 4
(Projector System Control Workstation)
b. If a screen password is requested, use “5678” and click “E”
c. Select ‘PC’ or ‘Video’ on each of the projector for correct display
d. If AEC 4 fails to control the projectors, then use hand-held remote controls found
in multi-tray
6Manage messages on Outlook account using PC AEC 3 :
a. Monitor inbound emails (for [email protected])
b. Copy items of relevance to the incident to the AEC Log via Comms Platform
c. This account is also for receiving and sending e-faxes (2182 9088). Transfer any
info to AEC Log if necessary. Distribution lists are on i:/ drive
d. Create a folder with event name to store and archive all related message items
F-47

Rev 15
Airport Authority Hong Kong
AEC Operations Manual
8.
Arrange Crisis Management Team Display
a. The four PC screens located at the CMT section of the AEC conference table are
to be used to display each of the following:
 AEC Log
 T1/MCDD Info Boards
 AD Info Board or Flight Summary
 AMIDS website
9. 3Display Info Boards, TV/CCTV, BBIF LCDs :
a. Turn on all six LCD TVs and their corresponding PCs (via the selector under AEC
Clock) for Info Board and/or BBIF displays
b. The choice of display is preset on PC1 – 6, upon launching after successful login
via AEC account. The type of info to be displayed may be changed at anytime
c. Turn on the two LCD TVs near ADM office
d. Select ‘video’ as source on AEC 4 for Projector 1 on the right and Projector 3 on
the left
e. Select “PC” as source then content on AEC 1 to AEC 3 may be chosen for display
10. 4Manage phone switchboard and hardcopy faxes:
a. Receive all incoming calls on 2182 0088 or other AEC numbers
b. Transfer the call using the AVAYA switcher to the requested AEC representative
assigned with his/her AEC phone extension
c. Use the “Message Log Form” to record phone messages and call details
d. Transfer relevant information/details to the AEC Log upon AEC Manager’s
endorsement
e. Both fax machines (2182 0090/2949 0821) in AEC are used for incoming and
outgoing faxes
11. Execute Other AEC operations checklists, where applicable
a. Such as the Hourly Task checklist
12. 1Manage cargo hotlines to CPSL, AAT and Hactl and Fallback Line to Security
2Bureau
a. Respective hotlines are connected to various desktop phones at the end of the
Support Team bench near the TVs. They are manned on need basis
13. 1Make available HKIA weather information by launching special AMIDS website
3(especially during weather-related activations)
a. Double-click the AMIDS icon on AEC1’s desktop to launch
b. Display it on projector screen (#1) at will
14. Prepare shift change arrangement when appropriate
a. Contact relief team leader/deputy when a shift change arrangement is required
and ready
SSBC
F-48
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
B. For use on the hour or every 60 minutes
Hourly Tasks Checklist for Support Team
Insert the date and hour here: (_____________________)

or
n/a
15. Make use of this Checklist hourly on the hour or every 60 minutes if applicable
a. The tasks (items 3 to 9) may also be performed on ad-hoc basis if required
16. Upon activation, all IAC internal parties must be logged on to AEC
Communications Platform using their own designated AECCP accounts
17. Make sure T1D AEC representative submits updates on :
a. Terminal 1 Status Info Board
b. Any major system / display problem (EMB, UDS, FIDS, DCS, CUSS + QUEUE)?
c. Any contingency measures activated (e.g. crowd management, FIDS, airline
counter reallocation)?
d. Any major congested areas?
e. Any PCT activation and update?
f. Any update on HKIA website (hkairport.com) for the general public / passengers?
g. T1D office support team – how many members reported?
18. Make sure MCDD AEC representative submits updates on :
a. Terminal 2 Status Info Board
b. Any major system / display problem (car park system, TCSS)?
c. Public/cross-border transportation service arrangement (AEL, airport bus, mainland
coached, taxi, etc.)
d. Any disruption to ferry service?
e. Any road detour/closure?
f. Any contingency measures activated (e.g. crowd management, etc.)
19. Make sure AD representative submits updates on :
a. Apron Status Info Board (Stand allocation)
b. Flight Summary (stats on diverted, delayed, cancelled flights)
c. BHS contingencies activated?
d. Any other contingencies activated and update (FRCS, departure holding,
contingency parking procedures)?
e. Ready hourly (flight) sitrep for CCD/Gov’t/AEC?
f. AD office support team mobilized? Snapshot update?
20. Make sure FRT representative submits updates on :
a. An hourly update of the FRT Log
21. Make sure CCD representative has issued most updated info on/to:
a. Media for electronic news and/or announcements
b. Major development on CCD’s items in AEC log (e.g. presence of journalists, etc.)
22. Make sure RAD representative submits updates on :
a. Catering outlet service hours changes / updates
b. Any other major problems?
23. 2Make sure Police representative provides updates on :
a. Casualty Info Board
24. Make sure AEC Support Team :
a. Consolidate/update each office support team number (leader, team size)
b. Consolidate/update departmental hotel accommodation requirement (collect new
booking via email or telephone, if any)
c. Provide F&B for AEC members, if required
d. Complete this checklist
SSBC
F-49
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
1.
8.0
Outlook and E-fax Operations
Incoming and outgoing messages via MS Outlook and E-fax accounts may be
managed at any of the AEC Support Team workstations.
2.
Log-on with username and password can be found on the laminated password
cards.
3.
The AEC main email address is [email protected]; along with Backup AEC and
other common AEC user email addresses listed below for reference:
IAC and Fallback
AEC
Backup AEC
T1D
MCDD
BMO
AVSECO
AD
ADM
CCD
HKP
Designation in the Outlook
Address Book
AEC
Backup AEC
AEC IACT1D
AEC IACMCDD
AEC IACBH
AEC AVSECO
AEC AD
Airport Duty Manager
AEC CCD
AEC Police
AEC email address
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
4.
Under the Outlook Inbox, create an email folder with the name of the incident for
storage of all relevant emails and e-faxes received in relation to the incident.
5.
Monitor both email and e-fax traffic. Relay any information received via AEC
Outlook and E-fax accounts to AEC Manager for subsequent transfer as an entry
to the AEC Event Log on Communication Platform.
a.
Print a copy of the Outlook email and forward it to the AEC Manager just as
if it was a handwritten message form.
b.
Once AEC Manager has seen and initialed the copy, file as would with a
handwritten message while informing the Event Logger to create relevant
entry on the Communication Platform.
6.
If casualties have occurred as a result of the incident, work with the Police
representative at AEC to update the built-in “Casualty Status Board” on
Communication Platform
7.
If the event or information is recorded on hardcopy message forms, hand them to
AEC Event Logger for entry into the AEC Event Log on Communication Platform.
8.
Standard e-fax distribution lists (for outgoing faxes) are available on I drive and
the AEC Outlook.
9.
Store all emails, e-faxes into the incident email folder upon AEC stand-down.
SSBC
F-50
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
1.
9.0
AEC Event Logging
Purpose of the job is to ensure an accurate and up-to-date electronic log of the
developing incident/crisis.
2.
Log-on to AEC Support Team workstation.
3.
Launch AEC Communication Platform from the desktop using the preset IE icon
(please refer to Section L, Appendix B of this manual).
4.
Log-on to AEC Communication Platform
5.
Obtain name of the incident from ADM or AEC Manager in order to create an
“Incident” (the Event Log)
6.
Activate overhead projectors. Project and control image of AEC Event Log from
AEC Support Team workstations
7.
Ensure to go through and approve relevant entries created and submitted by
other Communication Platform users
8.
For each entry, ensure accuracy of:
a.
Time of event occurrence.
9.
b.
Time of reporting of this particular event to AEC.
c.
Name, title, organization and contacts of the person reporting in the event.
d.
The summary of the event; if possible, a verbatim entry would be preferable.
If casualty / headcount figures are involved in the crisis, remember the only
source for casualties and headcount numbers is the Police – other sources of
casualties / headcounts must be verified by the Police before being recorded
onto the Info Board and/or the AEC Event Log.
10. Amendment to previously entered events must be made with a separate event
entry.
a.
All efforts must be made to preserve the integrity of each event entry,
especially after hard copies have been exported and circulated.
SSBC
b.
Do not over-write previous event entry, use the copy function to create a
new entry instead as an amendment.
c.
If such amendment is necessary, make a separate entry and reference it
back to the previous, relevant entry.
d.
An example in plain text form (see next page):
F-51
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
11
12
Etc.
1435 hrs
13
1440 hrs
14
1455 hrs
15
Etc.
Etc.
Police AEC Representative reports 4 injured passengers at
PMH hospital.
Airline AEC Representative reports over 100 family
members at the Family Reception Centre.
Ref – 1435hrs (line 12) Police AEC Representative amends
his report that 5, not 4, injured passengers at PMH hospital.
Etc.
11. Save the logs and boards manually on regularly basis. Do not rely solely on the
autosave feature of the system.
12. Ensure all departments to update their own logs at least hourly by making use of
the Hourly Checklist as aid.
13. Notify AEC Manager once the most updated hourly versions of Info Boards are
posted.
14. Make use of the Export function to generate softcopy of all logs and info boards
for circulation to each of AEC Representatives on a regular basis (e.g. 60-min
intervals), or upon request.
15. Archive all logs and info boards upon standdown of the incident (also by using
the Export function).
10.0
A.
Telephone Switchboard Operation
Telephone Operator “A”
1.
Perform health checks on the telephone system including the call-out / callforward / call-holding functions.
2.
Assist the Team Leader to create/update AEC Activation Manning Directory.
Ensure the latest copy is passed to the AVSECO access control desk.
3.
Receive AEC incoming calls from the AEC published numbers and forward to
relevant AEC Representatives seated at the conference table according to the
AEC Manning and Phone Directory.
4.
Take the call if the AEC Representative is unavailable or away from the AEC.
a.
Use the “Message Log Form” to take down the incoming call.
b.
5.
SSBC
Ensure to note the time, caller and unit, message and contact telephone
number as well.
Note down messages received through the AEC Hotline intended for the AEC
Manager on all reported events / status update / actions taken using the
“Message Log Form”.
F-52
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
6.
Hand it to the AEC Manager for acknowledgement and then to the Event Logger
after clearance by the AEC Manager.
7.
Set up AEC documentation tray on top of the Administrative Desk.
8.
Collect all message forms for filing and subsequent tracing if required.
9.
Manage the selection and projection of the Cable TV/ HDTV channels, as well as
the CCTV onto the wall screen (Projector 1) as necessary.
B.
Telephone Operator “B” / Runner
1.
Perform health check on the telephone system including the call-out / callforward / call-holding functions.
2.
Manage hotline linked with the HK SAR Government EMSC (Emergency
Monitoring & Support Centre).
3.
Manage the hotlines linked to the three cargo parties (Hactl/AAT/CPSL)
respectively (subject to activation of their emergency centres).
4.
Receive AEC incoming calls from the AEC published numbers and forward to
relevant AEC Representatives seated at the oval conference table.
5.
Take the call if the AEC Representative is unavailable or away from the AEC.
a.
Use the “Message Log Form” to take down the incoming call.
b.
Ensure to note the time, caller and unit, message and contact telephone
number as well.
6.
Note down messages received through the AEC Hotline intended for the AEC
Manager / Crisis Management Director on all reported events / status update /
actions taken using the “Message Log Form”.
7.
Hand it to the AEC Manager for acknowledgement and then to the Event Logger
after clearance by the AEC Manager.
8.
Provide administrative support within the AEC, including delivery & collection of
document, faxing and photocopying of document.
9.
Set up telephone identification tags in accordance with the AEC Representative
seating plan after confirmation with AEC Manager.
10. Assist with stationary replenishment, refreshment arrangements and other
support duties as necessary.
11. Collect and deliver the Message Log Forms when used.
SSBC
F-53
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
11.0
1.
Information Display – Weather
In cases where AEC is activated for adverse weather conditions (such as
typhoon), Hong Kong Observatory’s AMIDS aviation weather website should be
launched from the AEC Support Team workstation for displaying relevant
weather information real-time in AEC.
a. AMIDS is launched automatically by double-clicking the HKO AMIDS icon on
Windows desktop on designated workstations AEC 1 or 2.
b. If manual log-in is required, go to website by calling the corresponding URL
on Internet Explorer: http://weather.hkairport.com/index_frame.phtml
c. Consult laminated password card for login name and password and enter
them at the pop-up user login screen
d. Close window when finished browsing to logout
2.
Display “Tropical Cyclone Location Map” using overhead projector (Projector 1)
3.
Work with AEC “event logger” to log key weather information items when an
update is required - relevant items are the typhoon tracking / location information
and HKO hourly bulletins, etc.
a. On AMIDS homepage, click “Meteorological Conditions”.
b. Click on “Tropical Cyclone Information”.
c.
Click on “Tropical Cyclone Warning Bulletin”.
d.
Copy and paste desired items for log entries
12.0
Flight Data / Air Traffic Display
1. To display Flight Data Display System, use Support Team workstations AEC 2, 3
or 4 and double-click the WIDS icon on the desktop.
2. Press ALT and F4 keys together to close windows.
3. In cases when air traffic display on a global view is required, display using
http://www.flightradar24.com (note: information from this website is for reference
only)
SSBC
F-54
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
G. AEC Admin Guidelines - General
1.0
AEC Access
1. Upon Level 3 (Full Manning) activation of AEC, AEC Support Team (or IAC duty
teams before arrival of SSBC members) will complete the “AEC Activation
Manning Directory” (Item I-3)
2. A completed copy of the “AEC Activation Manning Directory” is passed to
AVSECO guard at the Access Control Point for AEC pass issuing.
3. Only personnel whose names are listed in this Directory are considered AEC
Representatives.
4. AEC Representatives will be issued the purple-colored ‘AEC pass’ at the Control
Point.
5. These passes must be worn and display while on duty in AEC.
6. Deputies of AEC Representatives must also sign-in to obtain their own passes.
7. These passes must be returned to AVSECO counter when the AEC shift duty is
over.
2.0
Leaving Contact Information
1. If any AEC Representative has to be away from his/her AEC post – even
momentarily - a contact number for this person or deputy or relevant control centre
elsewhere must be obtained for insertion to the “Contact and Alternate” column of
the “AEC Activation and Manning Directory”.
2. This Directory should be revised and printed for distribution again as required.
3.0
The AEC Cordon
1. The AEC cordon is an unmanned inner cordon that sets aside an exclusive area
for all AEC and crisis management activities during the Level 3 (Full Manning)
activation.
2. The AEC cordon is set up by AVSECO when there is Level 3 (Full Manning)
activation of the AEC.
3. Only AEC Manager, Crisis Management Team, AEC Support Team, AEC
representatives and AA internal department representatives may enter this cordon.
4. The position of the cordon is indicated by the dotted red line in the following
diagram (next page):
SSBC
G-1
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
4.0
Housekeeping
1. AEC should be kept as quiet and as tidy as possible
2. Mobile phones should be switched to silent mode or forwarded to a suitable AEC
landline. Headphones or hands-free device to minimise possible distractions to
others.
3. Documents and message forms with any personal information must be kept
and/or discarded with care.
4. Hard- and soft-copies of all message forms and faxes should be kept for record
after AEC stand-down. Hardcopies not needed should be discarded with care.
5. AEC Identification Vests used by AEC Representatives must be returned to sign-in
desk after AEC stand-down.
5.0
Testing of Communication Equipment
1. The purpose of equipment testing is to ensure functionality and readiness of all
items for any particular AEC activation.
2. BCP is responsible for this testing performed on a regular or ad-hoc basis
regardless of the need for AEC activation.
3. AEC Communication Equipment refers to phones and hotlines, along with the
audio conferencing system.
SSBC
G-2
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
H. Equipment & Facilities
1.0 AEC Equipment List
Equipment
Quantity
Projector
Printer/Photocopier
Fax machine
32” LCD Television (for Cable TV & CCTV)
42” LCD Television (for Status Board display)
PC (console & notebook type)
Airport Grid Map
CAD Crash Grid Map
Landside Map
Wifi router
Audio conferencing units
3
2
2
2
6
34
2
2
1
1
30
2.0 Telephone System
A. General
1. AEC Hotline 2182 0088 - this single telephone number is promulgated as the
AEC contact number.
2. The AA AVAYA telephone system in the AEC uses a single PABX telephone
number that can support simultaneous operation of 20 lines or more.
3. There are two telephone sets installed with the control consoles manned by the
telephone operator of AEC Support Team.
4. The telephone operator is in charge of the switchboard to answer incoming calls
and forward them to the appropriate representative at the conference table.
5. AEC Representatives use the telephone sets around the conference table
according to their assigned extensions.
6. Each AEC party is assigned an extension number and this extension is shared if
each party has more than one representative manning their post.
7. The assignment of AEC extensions is subject to changes even within each
particular AEC activation.
8. Basic standard setup of phone extensions may be changed according to
situation of the particular activation. A common-used version is exemplified as in
the table on next page:
SSBC
H-1
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
Representative
AEC Support Team workstation 01 / 02 / 03
CAD-ATC
CAD – Accident Investigator / CAD-SEC
Immigration
Customs & Excise
FSD
Police
AVSECO
AEC Manager
Crisis Management Director (EDAO or his deputy)
AA AD
AA MCDD
AA T1D
AA TSD
AA SSBC
AOC
Airline/GHA
Cargo Terminal Operator
ISD
LM / BM
AA RAD
HAD
Extension Number
20083 / 20301 / 20325
20302 / 20303
33977
20304
20306
20308
20309
20310
20311
20313
20323
20324
20314
33980
20316
20317
20318
20319
33984
20320
20315
20321
9. To make an outgoing call, it is necessary to dial “9” first and then the phone
number
10. To call user on another extension number, just press his/ her extension
number
11. When there is an incoming call being transferred to the user, the phone will ring
with red indicator flashing.
3.0
1.
Hotlines to Cargo Parties
To make connection on the hotline to Hactl Super Terminal, CPSL or AAT (i.e.
Cargo Emergency Centre) respectively, simply lift up the handset on the labelled
hotline phone and then wait for a response.
4.0
Wi-fi wireless broadband internet access
A. General
1. Wireless internet access is available in the AEC
2. This service is for AEC Representatives only during activation of the Centre.
B. Operation
1. Those who wish to make such wifi connections can search on their mobile device
for the network associated with “AEC” as SSID.
2. May obtain the “WPA” password from AEC Support Team and enter it to the
device when prompted.
SSBC
H-2
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
5.0
Not used
6.0
Security Bureau – Fallback Telephone System (FTS)
1. The FTS connects the Emergency Monitoring Support Centre (EMSC) of Security
Bureau (SB) located at the Central Government Offices (CGO) with frontline
emergency handling departments (principally their Emergency Control /
Coordinating Centres) including AA using private wires.
The FTS phone in IAC/AEC
2. Each FTS extension is identified by a 4-digit code.
3. If EMSC or other users on the same network wish to call AA, they can reach three
parties here using the extension in the following table:
User
SB-FTS Ext. No.
AA (AEC)
6177
AA (Fallback AEC)
6164
Airport Authority (CEO)
6206
4. To contact EMSC or other FTS extensions, find the FTS user directory on i: drive
or the hardcopy edition in the cabinet. Simply dial the corresponding extension
code for the desired party
5. Testing of this FTS line is administered by SB. The test is regularly scheduled on
the first Friday of each month (or otherwise instructed by SB), done by an AA test
person calling SB on this line.
SSBC
H-3
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
7.0
Facsimile
1.
Two fax machines are available in AEC.
2.
While both machines can be used for sending and receiving facsimile messages,
the one connected to AA PABX system (on 2182 0090) is a hunting line dedicated
for incoming faxes.
3.
Sender must dial “9” first before the fax number if the PABX machine is used for
sending messages out.
4.
Both lines can be used for International Direct Dial (IDD) faxing.
5.
To send using an overseas number on IDD, dial 009 + country code + area code
+ fax no.
6.
In Backup AEC, faxing arrangement is the same with the two numbers above.
However, there are extra PABX numbers 2182 0092, 2182 0095, 2183 3097 (IDD)
and another land line 2949 0260 (IDD) which are connected to dedicated fax
machines.
8.0
Email, E-Fax and FaxPress Plus*
1. Email
a. Airport Emergency Centre sends and receives electronic mail messages via
[email protected]
b. The primary workstation to send/receive AEC messages is AEC 1
c. Log on to AEC1
d. Launch Outlook using the default profile
2. E-Fax
a. Airport Emergency Centre can handle facsimile message electronically via the
Outlook account [email protected]
b. Sending e-fax
i.
In Outlook, click ‘New” to open a new message template.
ii.
In ‘To’ window, type in the designated fax number in e-fax format. For
example, if the designated fax number is 12345678, type in
[email protected]
iii.
Click ‘Insert file’
iv.
Insert the document which required to be faxed.
v.
Click ‘Send”.
c. Receiving e-fax
i. The AEC e-fax number is 2182 9088. This number may be given out by
AEC Manager or Team Leaders to outside senders
ii.
To receive, click open email message from ‘eFax System’
iii. Click open attachment to view the fax message
SSBC
H-4
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
3. FaxPress Plus
a. FaxPress Plus is used for sending an efax to a large group of recipients or a
pre-selected group e.g. AOC & HOC.
b. Sending e-fax to HOC or AOC using FaxPress Plus :
i. Prepare the fax document by using either the AOC or HOC e-fax template
in I:\AEC\Admin.
ii. Insert the fax document in the AOC or HOC efax template.
iii. Save the softcopy in I:\AEC\Activation\Records\(incident name).
iv. Click on the FaxPress Plus icon to start the FaxPress program. (If a log in
dialog box appears, simply click ‘cancel’)
v. Click on the Compose icon to open the Send Fax via AAEFAX*1 dialog.
vi. Click on the To icon to open the Address Fax dialog box.
vii. From the Phonebook pulldown menu select Personal (remote).
viii. From the Group pulldown menu select AOC or HOC.
ix. Click Add Group follow by OK .
x. Click on the Attachment icon and click Browse icon on the right to open the
Attach File dialog box.
xi. Select the prepared fax message from I:\AEC\Activation\Records\(incident
name) and click on the Add icon to attach the file.
xii. Click on the Send Fax icon to complete the process.
*At the end of the particular activation, a new email folder with the incident name should be
created to store all related electronic messages
9.0
Projectors
1. General
1.
AEC is equipped with 3 projectors which are designated as Projector 1, 2 and
Projector 3 (from right to left on the front wall).
2.
Each projector can be operated individually by using the Projector System
Control Workstation (see Operation below)
3.
Each projector has the recommended display source:
a.
Projector 1 (PC: AEC1/2/3; or Video: Cable TV / HDTV TVB)
b.
Projector 2 (PC: AEC1/2/3)
c.
Projector 3 (PC: AEC1/2/3; or Video: CCTV)
2. Operation
1.
SSBC
Ensure the Projector Control Workstation Selector connected to AEC4 is
switched to “Projector” to enable Projector System Control Workstation’s onscreen controls.
H-5
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
2.
Click (“5678E”) on “Main Page of Simple Control” on screen
3.
On this page, projectors can be selected separately (Projector 1 -3) or together
(All Projector)
4.
By selecting Projectors 1-3, the following Control subpage will appear
SSBC
H-6
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
5.
Each projector can be turned on and off separately by clicking on the applicable
“ON”, “OFF” and input signal of the projectors can also be selected separately for
“Video” or “PC” function.
6.
If ”PC” is selected, press a labelled button on the corresponding PC Selector
Box (see figure below) to display the PC image of AEC1, AEC2 or AEC3 on the
chosen projector
Fig. 9a PC Selector Boxes for Projector 1, 2 and 3
7.
SSBC
For Projector 1 and 3, when “VIDEO” is selected, TV and CCTV will be displayed
respectively
H-7
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
10.0
LCD Television (For TV news)
AEC is equipped with two 32” LCD televisions at the Support Team team bench. The
one labeled “TV1” (fig.10e) is for viewing news programs.
1. To view Cable TV news
a. Power on the LCD TV 1 using the remote control button (fig. 10a)
b. Press the Source button “
“ to select “
1” on screen
c. Use the Cable TV remote control (fig. 9b) to select channel as required
Fig. 10a LCD TV 1&2 remote control (for
controlling both 32” LCD TVs at the Support Team
bench)
Fig. 10b Cable TV remote control
Power on/off button
Channel +/- buttons
Power on/off button
Source button
SSBC
H-8
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
2. To view HD TVB News
a. Power on the LCD TV 1 using the remote control button (fig. 10c)
b. Press the Source button
to select “
2” on screen
c. Use the HDTV remote control to select channel as required
Fig. 10c LCD TV 1&2 remote control (for
controlling both 32” LCD TVs at the Support Team
bench)
Power on/off button
Fig. 10d HD TV remote control for TVB news
Power on/off button
Channel +/- buttons
Source button
3. Location of TV equipment and remote control units
Fig.10e LCD TV 1 for TVB/Cable TV news channels
SSBC
H-9
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
Fig.10f LCD TV 2 for CCTV
Remote Control Trays for main unit and spare unit
Fig. 10g Backup TV remote control - a spare unit for controlling both LCD TV 1 & 2
SSBC
H-10
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
11.0
CCTV
32” LCD television labeled “TV2” (see above fig. 10f) at the Support Team team
bench is for viewing CCTV only.
1. To view CCTV
a. Power on the LCD TV 2 “CCTV” using the remote control butoon
b. Press the
button and select “
1” on screen
c. Use “Video Select” buttons “1” “2” “3” or “4” on Monitor Selector (fig. 11a) to
display CCTV image on monitor “60” “61” “62” or “63” for individual display
d. Press the “QUAD/SEQ” button to toggle between individual display or four-way
split screen display (showing “60” “61” “62” and “63”)
Fig. 11a
Monitor Selector
4-way
Video Select
4-way
Projector 3 controller
e. The “Projector 3 controller” (above fig. 11a) relays the selected CCTV monitor
images to projector 3. The four-way split display button works independently
(i.e. Projector 3 can display four-way screen split while the LCD displays
individual monitor or vice versa)
SSBC
H-11
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
2. To control individual CCTV remote cameras on selected display monitor
a. Use the PELCO control pad (fig. 11b)
Fig. 11b PELCO CCTV control pad
Joystick
b. Press “60” “61” “62 or “63” and then “MON” on Numeric Keypad to select
which monitor for display
c. Press the four-digit CCTV camera number and then “CAM” on Numeric
Keypad to gain control of the selected camera on display
d. Use the joystick to pan, tilt or zoom (for cameras labeled “ptz” only)
3. To control CCTV and access recording via the Network Video Recorder (NVR)
system, navigate through the on-screen graphic interface on the NVR workstation
after logging in (fig. 11c)
a. Log in with username “aec”.
b. Enter password “cat9327”
(Note: real-time transmission from the particular CCTV cameras that are connected to
NVR is recorded automatically and in continuance)
SSBC
H-12
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
Fig. 11c
SSBC
H-13
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
12.0
Special Display Requirement: Logs for CMT
1. The CMT arc at the conference table has four desktop LCD monitors arranged in
array to show a ‘theme’ of logs, boards and webpages (shown as below)
2. An example of a recommended setup will be that of a typhoon activation of the
AEC. The row of screens should display, from left to right (on PC workstation AEC
5, 6, 7 and 8)
a.
b.
c.
d.
Comms Platform T1D & MCDD logs (split-screen)
Comms Platform Adverse Weather Checklist
Comms Platform AD ATM information & AEC Event Log (split-screen)
AMIDS typhoon information homepage
13.0
PRD A5 Airport Emergency Support Communication System
1. HKIA to request support from other PRD A5 airports
1.
If situation warrants, make requests by sending a fax to the other 4 PRD A5
airports.
2.
A template “PRD A5 Emergency Support Template” is available under folder
“H:/Aec/Records/PRD A5 Emergency Support Template” to assist the
preparation of the fax.
3.
Immediately follow up by making telephone calls to the 4 PRD A5 airports to
confirm their receipt of our request.
a.
Guangzhou Airport – (86) 20 3606 6870
b.
Shenzhen Airport – (86) 755 2345 8111 or (86) 755 2345 8222
c.
Macau Airport – (853) 2886 4131
d.
Zhuhai Airport – (86) 756-777 1222 or (86) 756 777 1555
SSBC
H-14
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
4.
Maintain communication with the other PRD A5 airports throughout the event.
5.
Inform PRD A5 airports by fax upon the completion of the event.
2. PRD A5 airports to request support from HKIA
1.
Request will be channelled to IAC-T1D by fax or by telephone.
2.
Upon receipt of the request, IAC-T1D duty staff to:
a.
Call GM Safety, Security & Business Continuity
b.
Report request to Airport Duty Manager.
3.
In the event of AEC being activated, subsequent communication between HKIA
and other PRD A5 airports will be via telephone or fax.
4.
Following dedicated fax numbers are to be used:
a.
Guangzhou Airport
(86)-20-3606-6871
b.
Shenzhen Airport
(86)-755-2345-8415
c.
Macau Airport
(853)-2886 1326, 853-6898 2134
d.
Zhuhai Airport
(86)-756-777-1937
e.
Hong Kong Airport
(852)-2182-0090
14.0
AEC Telephone Directory
1. Table 1 shows AEC contact and other help numbers
SSBC
AEC “Hotline”
e-Fax (received via MS Outlook of
[email protected]
2182 0088
2182 9088
Fax lines (landlines for
incoming/outgoing faxes)
IDD Phone
IDD Fax
Fault Response Team
2182 0090 or 2949 0821(AEC)
2182 0092 or 2182 0260 (Backup AEC)
2182 0083
2949 0260 / 2183 3097
2183 6888
IT Help Desk
2181 8128
IT SOCC
Airport Meteorological Office
PCCW Help Desk
2182 0030
2910 6920
2182 2622
H-15
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
2. Table 2 shows contacts for F&B and accommodation at HKIA
F&B
Café De Coral (airside, 24 hrs)
2601 7770 or 2261 0879
Skybird 1 /
Skybird 2
7-Eleven (T1 landside) /
7-Eleven (T2 L5)
Hotel Reservations Desk
Regal Airport Hotel /
Marriott Hotel Sky City
2180 2502 /
2180 2508
2261 0720 /
2299 1110
2286 8888 /
3969 1888 or 3969 2023
Contacts for more outlets can be found at HKIA official website
www.hkairport.com
15.0
Electronic Drawings Information System (accessed via AA
Intranet)
1. Access to the EDIS
Electronic Drawings Information System (EDIS) can be accessed in AEC from AA
intranet:
1.
Log on to any AEC PC
2.
Launch ‘Internet Explorer’ for the AA intranet
3.
Find ‘Welcome to EDIS’ under ‘Online Systems’ at the left column on the TSD
homepage or under Internet Explorer’s ‘Favourite’ tab
4.
Username is ‘aec1’; enter password ‘aec1user’ to log on
5.
Go to Quick Links on the right and find relevant categories of drawings, such as
‘Emergency Procedure Drawings’ or ‘AA By-law Drawings’.
SSBC
H-16
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
16.0
BBIF – ‘Bank of Six” Display
1. To display BBIF information on “bank of six” LCD display
a. Selected information from BBIF and government websites may be displayed at
the six LCD displays installed at the AEC wall (fig. 16a)
b. Each of the six LCD displays is usually for display of the following information:
LCD1
LCD2
LCD3
LCD4
LCD5
LCD6
HKO AMIDS
Flight movement statistics
Pax apron stand occupancy
Cargo arpon stand occupancy
Arrival pax count
Transport Department traffic camera webpage
c. Switch on the LCD displays (with the “BBIF LCD TV” remote control stored in the
AEC cabinet tray)
d. The six LCD displays are connected and operated through a selector box that
links to a common PC terminal (fig. 16b). To operate the LCD display output,
select the right number (e.g. LCD2) on the selector box and login the
workstation by using the “aec” account name and password (refer to the
password sheet). Repeat this for the remaining five LCD displays
e. Refer to the laminated BBIF display guide (fig. 16b), follow the steps to display
BBIF information as required (see b. above)
f. Display HK Observatory website on LCD1 by clicking the icon on the PC
terminal (with LCD1 selected on selector box)
g. Display Transport Department traffic camera webpage on LCD6 by clicking the
icon on the PC terminal (with LCD6 selected on selector box)
SSBC
H-17
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
Fig. 16a “Bank of Six” LCD Displays 1- 6 (from left to right, installed under the AEC Projectors)
Fig. 16b
 Selector box for LCD1 to LCD6
 BBIF display guide
 Common PC Terminal for log-in
SSBC
H-18
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
17.0
Audio Conferencing & Sound System Control
1. General
1. AEC is installed with a combined sound system that can be used for
conferencing among AEC representatives and for presentation to audience
2. These two components share the same sound panel (fig.17a) for adjusting
primarily the volume output levels
3. For the conferencing function, each of the conferencing units (fig. 17b) has a
push-to-talk button, a microphone and built-in speaker, along with a headphone
jack
4. For the presentation function, two mobile ‘bodypack’ presentation mics (fig. 17c)
are available. They are connected wireless-ly and the presenter’s voice is
amplified before outputting from speakers hidden inside the AEC conference
table
5. Cable TV box, HD TV box and the four AEC Support Team workstations are
also connected to the Sound Panel for centralized volume control and sound
output via speakers installed inside the AEC conference table
Fig. 17a Sound Panel
Fig.17c Presentation Microphone “MIC 1”
Fig. 17b Conferencing Unit
SSBC
H-19
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
2. Operating Instructions
1. For instructions on how to turn on the various system components and usage,
please refer to the quick guide and the Audio Conferencing Sound System Guide
inserted in the AEC Activation Reference rolodex.
18.0
Stationery & Accessories
1. An inventory of general office stationery items is in storage inside the labeled AEC
cabinets.
2. A number of USB mobile phone charging cables compatible with various brands of
handsets are available (Fig 18a, 18b) for use in AEC only.
Fig.18a
Fig. 17b
SSBC
H-20
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
I.
IAC/AEC Layouts and Various Board Templates (for reference only)
1. IAC/AEC Master Layout Plan (Ground Floor)
CCD
CMT
T1D
MCDD
LMO/RHO
LMO/RHO
AEC
AIRFIELD
BH
ADM
AVSECO
AEC Support Team
Franchisees
CS
AA Parties / Departments
& AVSECO
FRT
SOCC
SSBC
I-1
FRCS
Rev 14
Airport Authority Hong Kong
AEC Operations Manual
2. IAC/AEC Fire Evacuation Plan
SSBC
I-2
Rev 8 / Aug 2010
Airport Authority Hong Kong
AEC Operations Manual
3. AEC Activation Manning Directory
a. A copy of this form completed by AEC Support Team is passed to the AVSECO AEC pass
issue point.
b. The following is a sample form. Full version is available on i:drive
Extension
Number
IAC Numbers
2182 0088
2183 4355
2261 2777
2183 4399
2182 0055
2181 8111
2181 8118
2183 9078
2183 9074
2182 5859
2183 4422
2182 0029
SSBC
AEC Representative
Name
AEC Support Team
CAD ATMD
CAD AID
CAD SEC
ImmD
C&ED
Police
AVSECO
AEC Manager
Crisis Director
(Executive Director,
Airport Operations)
GM - AD
GM – MCDD
RAD
HOC
AOC
Airline/GHA
CTO
Home Affairs
Cargo Terminal Operator
ALD
Acting GM – SMART
AIRPORT (SMD)
GM - TSD
GM - T1D
Location
AEC Hotline
CCD Room
Main Contact no. / Alternate
/
/
/
/
/
/
/
/
/
/
/
/
/
/
/
/
/
/
/
/
/
Name
/
/
Main Contact no. / Alternate
n/a
n/a
CMT Room
n/a
IAC – T1D
IAC – ACC
IAC – MCDD
IAC - AVSECO
n/a
n/a
n/a
n/a
SOO
IAC-BMO
IAC - FRT
IAC-SOCC
n/a
n/a
n/a
I-3
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
Airfield Operations Status Reference Board
Airfield Operations
West Apron
South Apron
North Apron
Updated at Date:
Midfield Apron
Cargo Apron
Maint. Apron
Stand Avail:
Time:
Contingency Area
TXL M:
TWY U:
Frontal Stand
Avail:
Frontal Stand
Avail:
Frontal Stand
Avail:
Frontal Stand
Avail:
Stand Avail:
TWY T:
TXL G:
Remote Stand
Avail:
Remote Stand
Avail:
Remote Stand
Avail:
Remote Stand
Avail:
Temp. Stands
TXL P:
TXL L7:
Wind Speed/Direction:
Wind
Speed/Direction:
Wind
Speed/Direction:
Arrival/Departure
Runways
Conditions
surface damp
Time: to
Wind
Speed/Direction:
Wind
Speed/Direction:
Weather Forecast
Time: to
TXL N1:
Stand Avail:
Time: to
Passenger Buses
Aircraft Tractors
Time: to
Time: to
Buses Available:
HAECO:
Time: to
Arrivals:
07L/25R
ALWS Warning:
Wind
Speed/Direction:
Rainstorm:
Microburst:
Departures:
07R/25L
Wind Sheer:
Wind
Speed/Direction:
Visibility:
No. of Drivers:
CASL:
PAPAS:
ATC Information
Time:
SSBC
Event:
I-4
Rev 14
Airport Authority Hong Kong
AEC Operations Manual
4. Casualty Status Board
Casualty Information Board
Following data Updated at Date:
Time:
Incident
Police Incident/No.
Flight No.
Codeshare
Airport Grid Map Ref No.
Op Carrier
Location
Passenger / Freighter / Private / Military / GFS
Service Type
Aircraft Type
Runway In Use During Incident
Persons on Board
Phase of flight
Suspected problem
A/C Reg.
PAX
Type of Persons
Crew
PAX
Red Yellow
Green
Fatality
PRC
TTL
?? Miss
Crew
Persons on ground / at sea
Total
:
Grand Total
Total persons
PMH
taken to hospitals
CMC
TMH
POH
PYNEH
R Y G ??
TTL R Y G ?? TTL R Y G ?? TTL R Y G ?? TTL R
R Y G
TTL R Y G
PWH
Total
Y G ?? TTL R Y G
?? TTL
R
Y
Y G
??
??
TTL
R
Grand
G
??
Total
Y
G
??
GTTL
Total
Passengers taken to hospitals
??
??
TTL R Y G
??
TTL R Y G ?? TTL R
TTL R Y G
Total
Crew Members taken to hospitals
R Y G ??
TTL R Y G ?? TTL R Y G
?? TTL R Y G
?? TTL R
Y G
?? TTL R Y G
?? TTL
R
Y
G
??
GTTL
R Y G ??
TTL R Y G ?? TTL R Y G
?? TTL R Y G
?? TTL R
Y G
?? TTL R Y G
?? TTL
R
Y
G
??
GTTL
Total
Other Persons taken to Hospital
Total
Remarks
SSBC
:
R
Immediate Care
Y
Delay Care
I-5
G
Minor Injury
Miss
Missing
PRC
Passenger Reception Centre
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
5. Flight Status Summary Board
Flight Summary
Time :
00-07 07-08 08-09 09-10 10-11 11-12 12-13 13-14 14-15 15-16 16-17 17-18 18-19 19-20 20-21 21 - 22 22 - 23 23 - 24 Total
Capacity
Forecast Flights
Slot Available
Parking Bay Av.
Parking Situation :
Actual Flights :
Pax
Dep
Cargo
Pax
Arr
Cargo
Total
Delayed Flights :
Pax
Dep
Cargo
Pax
Arr
Cargo
Total
Cancelled Flights :
Pax
Dep
Cargo
Pax
Arr
Cargo
Total
Diverted Flights :
Pax
Arr
Cargo
Total
SSBC
I-6
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
6. Landside Status Board
Landside Status
Public Transportation
Time
Updated at Date:
Road Systems
Time:
Time
AEL Service:
Tsing Ma Controlled Areas:
ITCI Service:
Ting Kau Bridge:
Taxi Inventory:
Airport Areas:
Public Car Parks:
Ferry Services:
Bus Services:
Port Of Call
Closed / Service Interrupted
Macau
澳門
Shekou
蛇口
Shenzhen
福永
Dongguan
虎門
Zhongshan
中山
Lianhuashan
蓮花山
Zhuhai
珠海
Others:
SSBC
I-7
Rev 14
Airport Authority Hong Kong
AEC Operations Manual
7. Passenger Terminal Status Board
Passenger Terminal 1
Updated at Date:+A3:GA3:G28
Passenger Situation:
No. of Overnight Pax:
Est. # of Departure Pax Before ________ hrs: ___
Est. # of Departure Pax for rest of the day ___
Time
hrs
hrs
hrs
hrs
hrs
hrs
Landside:
Terminal 1
L7 Depature Hall
L5 Meeters & Greeters Hall
Airside:
L6 East Hall
L5 East Hall-Transfer Area E1
L5 East Hall-Transfer Area E2
L5 East Hall-Transfer Area W1
L6 Central Concourse
L6 West Hall, SW & NW Concourse
North & South APV Lounges
Airline Service Desk A
Airline Service Desk B
NSC
L5 Departure
L4 Arrival
Midfield
L6 Departure
L5 Arrival
Total
SSBC
I-8
Rev 14
Airport Authority Hong Kong
AEC Operations Manual
8. Terminal Information Board
Passenger Terminal 1 / NSC / Midfield
Updated at Date:
Time:
Time
FIDS Display Capacity:
F & B Facilities:
Crowd Control:
Transfer Area: (Terminal 1 only)
PA Announcement:
Special Services:
Others:
SSBC
I-9
Rev 14
Airport Authority Hong Kong
AEC Operations Manual
This side was intentionally left blank
SSBC
I-10
Rev 14
Airport Authority Hong Kong
AEC Operations Manual
J. Backup AEC & AEC Mobile Station as Fallback
1.0
Purpose
1. In the unlikely event that the AEC has to be evacuated due to certain emergency
situation, it is necessary to identify an alternative location whereby AEC operations
could be performed temporarily until the resumption of the AEC.
2. The purpose of this procedure sets out the mobilization and operation of the
alternate location as temporarily fallback site under such circumstances.
3. The procedure also outlines the alternate operational rearrangement and
resources.
4. If activation of the alternate AEC becomes necessary, Airport Duty Manager (AEC
Manager) will declare an AEC fallback to this backup site.
5. If for any reason this fallback site is also not useable, then the secondary choice AEC Mobile Station – may be considered (see para. 3.0 below)
2.0
Location of the Backup AEC
1. The Backup AEC is a mimic site that is expected to perform all functions as in
original AEC inside IAC.
2. The Backup AEC is located at Room 3EO14P in Terminal 1 Level 3 inside TDMO
(see fig.2a 2b 2c 2d & 2e).
3. The initial activation (“firing up”) of Backup AEC follows fallback procedure in the
IAC Manual. If SSBC AEC Support Team is already at the IAC/AEC, this team will
be in charge and will take over all tasks once upon arrival.
SSBC
J-1
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
Fig. 2a T1 L4 East Hall apron doors to TDMO entrance staircase
Fig.2b T1 L4 East Hall staff channel to TDMO entrance staircase
SSBC
J-2
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
Fig. 2c East Hall TDMO entrance stairway to L3 Backup AEC
Fig. 2d TDMO entrance door and door bell
SSBC
J-3
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
Fig. 2e Backup AEC in Room 3E014P
SSBC
J-4
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
3.0
AEC Mobile Station
1.
The AEC Mobile Station is a secondary choice to Backup AEC at the time of a
necessary fallback.
2.
This Station is used by AEC Team to resume some of the key functions of AEC,
but the resumption still requires choice of a safe physical location that is with
basic office equipment being available and functional.
3.
With the location confirmed (e.g. AA Boardroom), this Station is then the
emergency tool kit for reestablishment of certain AEC functions there.
4.
This Station is a small storage containing some basic equipment and documents
that can be used for basic AEC command and communication functions until the
AEC or Backup AEC can resume normal.
5.
The Station is permanently placed in the SSBC Library on L4 of HKIA Tower.
6.
Although this mobile choice is on temporary basis and not expected to turn an
office into a full AEC, it can be used directly when AEC activation is required (but
not possible) in times of catastrophic situations (such as a tsunami direct hit at
HKIA)
7.
The equipment inside this Station (standard “roll-boy”):
a. Notebook PC (with EPM softcopy/logs/boards installed) with mouse and
adapter
b. Business Continuity Manual
c. HKIA Phone Directory
d. AEC Log hardcopy
e. All logs hardcopy
f. All status-board hardcopy
g. Clipboards
h. Stationery items
8.
SSBC
Ideally, the physical location chosen for performing AEC functions should be a
place with facilities such as toilets and a pantry. Also, with the provision of:
a. Landline phone
b. Fax machine
c. Projector
d. Photocopier
J-5
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
9.
AEC Mobile Station is as shown in the figure :
4.0
The Role of AEC Support Team
1.
AEC Support Team has the role of running AEC’s own fallback procedure as per
IAC Manual (while TSD and IT would take care of the fallback of systems) should
Backup AEC is chosen as the fallback facility.
2.
AEC Support Team is also the most ideal party to utilise the AEC Mobile Station
if the emergency situation calls for the setup of AEC functions at a remote site
when both AEC and Backup AEC are not useable.
SSBC
J-6
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
K. Appendix A – Manual Distribution List
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
Recipients
Executive Director, Airport Operations
Deputy Director, Airport Operations
Airport Duty Manager and IAC*
AEC
Backup AEC
AEC Mobile Station
GM – SSBC
GM - TSD
GM – T1D
GM – MCDD
GM – AD
DGM – OP&S
Acting GM – Smart Airport
GM - Airport and Industry Collaboration
Senior Manager Airport Safety
Senior Manager Airport Security
Senior Manager Business Continuity Planning
Senior Manager Media Relations
Number of copies
1
1
9
2
2
1
1
1
1
1
1
1
1
1
1
1
6
1
*ADM 2 copies; ACC 1; BMO 1; SOCC 1; FRT 1; T1D 1; MCDD 1 and CCD room 1.
SSBC
K-1
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
This side was intentionally left blank
SSBC
K-2
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
L. Appendix B – AEC Communication Platform
1.0 General
a. The AEC Communication Platform provides a common interface linking all
log and board templates under a Microsoft SharePoint environment for
event logging and updating during any particular AEC activation.
b. The system is accessible via any of the AEC workstations in the link below
https://share.hkairport.com/sites/aeccp
b.c. AEC Support Team are the admin user group users. They update,
administer and archive the “Incident” after creating it upon AEC activation.
c.d. AA internal department and external business partners and government
departments use designated accounts to access
d.e. The main areas for information related to the incident are AEC Event Log”
and “Infoboard”
2.0 Sample “Home Page”
a. The following screen capture shows a typical Incident Summary Page
when the Communication Platform is deployed:
3.0 In the event of a second Incident while the first is ongoing
a. In the event of a second incident occurring simultaneously during AEC
activation, it may be necessary to start a new event log (Incident) on
Communication Platform.
b. If deemed necessary, an extra logger should be assigned under these
circumstances to create and administer the second log
SSBC
L-1
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
4.0 The Importance of Archiving
a. All Incidents created are saved automatically and can only be deleted by
choice. However, keeping extra record upon stand-down is important
b. The best way to archive AEC Event Logs and boards is to make use of
the ‘export’ function (see figure below)
c.
The exported incident files should be saved at a safe space (such as a
shared drive i.e. AEC’s i:/ drive or external device) for future reference
5.0 Reference
a. Please refer to the full AECCP User Manual and the AECCP Quick
Reference as guide on how to use the AEC Communication Platformboth documents are available on i:/ drive under AEC.
SSBC
L-2
Rev 15
Airport Authority Hong Kong
AEC Operations Manual
M. AA Essential Staff Contingency Ferry Plan
1. General
In the event of prolong landlink disruption i.e. Total closure of land links or No Land
Link Scenario, high speed ferry can be mobilized to convey AA essential staff to and
from pick-up points at Hong Kong Island, Kowloon and Tung Chung as an interim /
emergency measure until full activation of the Government No Land Link Ferry Plan.
2. Mobilization
2.1 Hong Kong & Kowloon Ferry Ltd. (HKKF) is the ferry service provider who can
provide high speed ferry with capacity of 380 passengers and sailing time
between Central and Tung Chung at approximately one hour.
2.2 The mobilization lead time for the ferry service is normally 2.5 hours, but will be
3.5 hours during peak hours (0700 – 1000hrs; 1600 – 2030 hrs.).
2.3 The estimated charge per round trip, as of 2010, is $28,000 provided that the
round trip is completed within 3 hours;
a. Exact charge to be confirmed at time of mobilization.
b. Billing to be sent to AA SSBC.
2.4 The AEC will be activated in the event of a No Land Link Scenario.
a. AEC Manager will instruct AEC SSBC Support Team Leader to mobilize the
AA Essential Staff Ferry Emergency Plan.
b. AEC Team Leader to contact HKFF : Mr. Cheung Wai On (9776 7398), Mr.
Lam Hoi (9429 7203); The on-site coordinator is the Pier Supervisor at
Central Pier 6 (9779 7397); if HKFF cannot provide a ferry, other ferry service
providers are listed in the MBTA website (see Reference below).
c. Confirm with HKFF the routing and pick-up/drop-off points :
i. Routing to be Central Pier 6 at Hong Kong Island to Tsim Sha Tsui Public
Pier at Kowloon, and Tung Chung Public Pier for Lantau.
ii. Return trip will be in reverse order.
iii. Depending on the seriousness of the No Land Link situation, the number
of roundtrips per day and ferry schedule may need to be decided until a
more stable ferry network can be provided under full activation of the
Government No Land Link Ferry Plan.
d. Confirm with HKFF sailing times from Central Pier, TST and Tung Chung.
e. Inform HR Department so they can :
i. Disseminate to all essential staff the details of the contingency ferry
service highlighting the sailing timings and routing.
ii. Arrange shuttle bus services between Tung Chung Pier and HKIA Tower.
SSBC
M-1
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
3.
Reference Photos
3.1
Photos of the ferry available from HKKF in the plan are as shown in these
figures (fig.s, fig.t)
Fig.s
Fig.t
3.2
SSBC
The list of ferry and boat service providers is available at URL:
http://mbta.org.hk/4.1company01.htm#A
M-2
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
N. Reference
1. This reference section includes links to useful websites for various purposes.
a. Security Bureau Emergency Response Management
http://www.sb.gov.hk/eng/emergency/index.htm
b. Major Public Transport Information
http://www.thb.gov.hk/eng/links/transport/mpto/index.htm
c. CAD “Useful Links”
http://www.cad.gov.hk/english/links.html
SSBC
N-1
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
This side was intentionally left blank
SSBC
N-2
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
O. End of Document
SSBC
O-1
Rev 13
Airport Authority Hong Kong
AEC Operations Manual
This side was intentionally left blank
SSBC
O-2
Rev 13