Tiffany Johnson
Career Profile
Well rounded and educated professional with extensive supervisory experience; with 4+ years in management.
Proven ability to work with integrity and maintain continuous improvement. Demonstrated skill while being
consistent and effective in motivating others to achieve common goals and reach quality standards. Previous
employment has given me the ability to train and supervise. I have had the opportunity in preparing a team to
become supervisors themselves. Received training in dealer & retail credit analysis to prepare for future roles within
the Dealer Credit department at Chrysler Financial. G.U.I.D.E./Navigate Mentor to new hires at Chrysler Financial
while assisting in creating a mentor program for the organization. Responsible self-starter who can work under
minimal supervision: individually and as part of a team. Core qualities include: ethical standards, trustworthy,
reliable, effective problem solver, excellent time manager, dependable, results-driven, keen eye for detail.
Education
Master of Arts
University of Phoenix
Wayne, PA
Organizational Management
Bachelor of Science Business Administration
Villanova University
Villanova, PA
Marketing
6/2004
5/1998
Professional Experience
Clear One Advantage
Senior Credit Negotiator
1/2014 to 9/2016
Baltimore, MD
 Negotiate debt settlements, stipulations and contracts for clients of Clear One Advantage, and formerly
Vista Legal Group, with representatives of credit card companies, collection agencies and law firms
 Provide debt settlement consultations to clients to explain the settlement process, increase their ability to
add additional funds into their draft accounts, thus expediting their ability to graduate from their program
before schedule
 Work within a team to exceed personal and group goals, saving our clients over $1M monthly
 Assist manager in delegating responsibility to team members, providing feedback, training and coaching to
new and existing team members
 Work with all departments within Clear One to exceed client expectations and resolve clients’ anxieties and
answer clients’ questions
Ascend One Corporation
Columbia, MD
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Litigation Credit Negotiator
3/2010▪9/2013
Circle of Excellence winner at Ascend One for exceeding monthly goals and client expectations
Negotiated debt settlements, consent judgments and stipulations for clients of CareOne services and Persels
& Associates, P.C. Providing each client with a plan for financial security
Cleared and created tasks for attorneys, clients and management on a daily basis being consistent and
efficient
Administered duties with understanding and awareness toward legal compliance and other relevant
statutory and regulatory issues
Communicated with internal business leaders and field attorneys on a consistent basis in order to propose
new ideas and improvements to benefit the department which also played a huge role in the department
running more effectively
Chrysler Financial
Wholesale Inventory Auditor
10/2006▪9/2009
Elkridge, MD
 Reviewed cut-off statements from the bank on new and existing dealers
 Ensured that each dealer followed set forth guidelines in their floor-plan agreements
 Created payment arrangements and guided dealer principals and personnel of Chrysler’s payment
requirements on floor plan vehicles
 Reported daily to dealer credit department and dealer relations managers to inform of payment exceptions
and irregularities of all dealers
Chrysler Financial
Horsham, PA
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6/2004▪9/2006
Managed, motivated and coached teams of Customer Service Representatives in collections, focusing on
newly delinquent and cycle accounts
Provided feedback consistently to all my team members in regard to the following: work performance,
productivity, results and behaviors
Held monthly meetings with each team member to discuss individual goals, policies and procedures and to
encourage greatness
Prepared monthly, quarterly and semi-annual reviews for all employees, while identifying and rewarding
great work ethic with incentives and promotions
Prepared Action Plans for employees to help benefit employee productivity
Chrysler Financial
Horsham, PA
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Customer Service Supervisor
Collections Account Manager
2/2002▪6/2004
Responsible for creating payment arrangement with customers, in order to aid with the overall loss
prevention of the company
Reached targeted goals set forth; increasing stakeholder profits across the board
Offered customers alternatives and assistance; establishing and promoting customer goodwill toward CFS
Computer Skills/Licensures
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Microsoft Suite: Word, Excel, Outlook and PowerPoint , Adobe Operating Systems: Windows XP
Internet/Email: Explorer, Netscape Browsers, Outlook , Exchange, Mozilla, Chrome
Licenses: Licensed to sell life insurance and annuities in the states of Maryland, Pennsylvania and Delaware
Anti-Money Laundering Training
Community Involvement
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Villanova Hispanic, African, Native & Asian American Alumni committee member, involved in creating
and spearheading alumni activities for students and alumni of color: 2011 - Present
Junior Achievement Volunteer at Linthicum Elementary School in MD: 2007-2009
Communications Team, Project Manager, Chrysler Financial Philadelphia Office 2002-2006
Diversity and Inclusion, Project Manager, Chrysler Financial Philadelphia Office 2002-2006
Project Manager, coordinating donation and sponsorship efforts of Chrysler Financial Services’, for the
American Red Cross Walk 2003- 2006
Philadelphia Futures Sponsor-A-Scholar Mentor: 2001- 2004
Philadelphia Region prospective candidates’ recruiter: Villanova University: 2001- 2005