Report on the
Baltimore County Public Schools
2016 Stakeholder Satisfaction Survey
Department of Research, Accountability, and Assessment
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Executive Summary
Report on the Baltimore County Public Schools
2016 Stakeholder Satisfaction Survey
Executive Summary
The Baltimore County Public Schools (BCPS) Stakeholder Satisfaction Survey polls all facets of
Team BCPS and focuses on the four goal areas of the BCPS five-year strategic plan, Blueprint
2.0: Our Way Forward. Several survey items correspond directly to Blueprint 2.0 performance
measures and are reported in the Blueprint 2.0 Performance Report. In addition, the survey
contributes vital information to the evaluation and improvement of key activities that drive
student and organizational performance and are used in school progress planning and department
and office performance scorecard development.
This is third year that BCPS has surveyed all stakeholders in a consistent and broad-reaching
online format. This year, the survey was available from February 1 through March 6, 2016 across
multiple device platforms (e.g., desktop computer, mobile/phone, and tablet). The parent and
community member versions of the survey were translated into 14 languages and the student
survey was available in Chinese, English, and Spanish.
The survey received 73,130 total responses across all stakeholder groups. Participation in 2016
was consistent with prior year participation for several stakeholder groups; however, slight
reductions were recorded for parents/guardians, community members, and school staff. Goal
Area 4: Organizational Effectiveness demonstrated the most substantial positive increased. From
2014 to 2016, there were significant positive gains on several items by different stakeholder
groups.
Highlights of Survey Results and Notable Changes
Survey findings are highlighted below to represent key components of each Blueprint 2.0 goal
area. From 2014 to 2016, most results remained consistent; however, notable changes are
presented.
Goal 1: Academics

Perceptions that BCPS sets high academic expectations is high across all stakeholders
with the highest groups being elementary students (94%), parents (89%), school staff
(92%), and central office staff (91%).

Elementary students (68%) perceived less academic challenge than secondary students
(middle school 84%; high school 86%) and parents (81%).

Similar proportions of school (81%) and central staff (80%) agreed that the academic
program is designed to meet the needs of all students, but fewer school administrators
(73%) agreed.
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May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Executive Summary

Staff (school staff 88%; school administrators 82%; central office staff 86%) and parents
(83%) were more satisfied with efforts to prepare students for college and careers than
high school students (78%).

Over 73% of all parents and BCPS staff agreed that customized and personalized learning
provide teachers the opportunity to meet the academic needs of all students.

Over 80% of all students, parents, school staff and central office staff agreed that access
to digital content and tools support customized and personalized learning.

Over 81% of all parents and students agree that teachers are able to use technology to
meet academic needs of all students. This is slightly higher than the average agreement
among all BCPS staff (78%).

Teacher satisfaction with collaboration opportunities during the school day increased
eight percentage points (from 53% to 61%) from 2014 to 2016.
Goal 2: Safety and Security

Overall perceptions of Goal 2 items remained stable from 2014 to 2016.

There was a difference in perception regarding feeling safe at school between elementary
(87%) and secondary (middle and high school both 73%) students who feel safe at
school. Parents and school staff had perceptions that were similar to elementary students.
Eighty-five percent of central office staff reported feeling safe in their workplace. Despite
having the majority of students, parents, and staff feeling safe within BCPS, community
members’ perception of safety was not as strong (67%).

Students perceive bullying as a problem (45%) more than parents and school staff (30%).

The perception from all student groups is that adults respect students more than students
respect each other (80% versus 69%).
o Adults respect students (elementary school 91%; middle school 77%; high school
76%). Adults care about them (elementary school 92%; middle school 77%; high
school 71%).
o Students respect each other at school (elementary school 73%; middle school
37%; high school 41%).
Goal 3: Communication

Parents and school staff reported the most agreement among all stakeholders regarding
the openness, timeliness, and clarity of communication efforts (83% and 73%), and the
availability and ease of accessing information (82% and 85%).

Agreement among school administrators that BCPS communication is open, clear, and
timely increased six percentage points (from 66% to 72%) from 2014 to 2016.

Despite having relatively low overall satisfaction from a small number (n = 466),
community members agreement that BCPS communication is open, clear, and timely
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2016 BCPS Stakeholder Satisfaction Survey
Executive Summary
increased 14 percentage points (from 49% to 63%) and agreement that BCPS provides
opportunities for two-way communication increased 12 percentage points (from 53% to
65%) from 2014 to 2016.

Elementary students (88%) and parents (89%) expressed more agreement than secondary
students (middle and high school both 75%) that they feel welcome at school.

Elementary students (87%) expressed more agreement than secondary students (middle
school 82%; high school 76%) that teachers tell them how they did on classwork, tests,
and homework.

Among adults, school staff (93%) were more satisfied with communication to parents
about student progress than parents (82%). School administrators expressed the least
satisfaction regarding communication to parents about student progress (78%).

School staff (84%) were the most satisfied with performance feedback from supervisors,
followed by central office staff (76%) and school administrators (74%).
Goal 4: Organizational Effectiveness

Stakeholders were asked to grade the effectiveness of BCPS, their school, and/or their
department. Grades that would be considered passing in the school setting (e.g., A, B, and
C) were considered effective.
Effectiveness was reported by: parents (89%), staff (school staff 85%; school
administrators 84%; central office staff 87%), and community members (75%). At least
84% of stakeholders gave high grades for school and department effectiveness, and 89%
of school staff graded their school as effective.
o From 2014 to 2016:
 Community members who graded BCPS as effective increased 15
percentage points (from 60% to 75%) and

Parents who graded BCPS as effective increased nine percentage points
(from 80% to 89%).

Although community members, a relatively small reporting group, reported lower
satisfaction with the school system than parents, students, and staff; the percentage of
community members who would recommend BCPS to others increased 10 percentage
points (from 58% to 68%).

Agreement about student pride among middle and high school students increased nine
percentage points (middle from 66% to 75%; high from 62% to 71%) from 2014 to 2016.

Parent satisfaction with the superintendent’s leadership and vision increased 11
percentage points (from 61% to 72%) from 2014 to 2016.

Satisfaction among community members with the superintendent’s leadership and vision
increased 15 percentage points (from 41% to 56%) from 2014 to 2016.

Agreement from both parents and community members that stakeholders work together
to solve school challenges increased from 2014-2016. Among parents the increase was
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2016 BCPS Stakeholder Satisfaction Survey
Executive Summary
eight percentage points from 71% to 79% and among community members the increase
was 15 percentage points from 46% to 61%.

Agreement from school staff that students have access to instructional technology needed
to succeed increased 11 percentage points (from 70% to 81%) from 2014 to 2016.

Agreement from school administrators that students have access to instructional
technology needed to succeed increased 11 percentage points (from 67% to 78%) from
2014 to 2016.

School staff (87%) and administrators (82%) were more satisfied with opportunities for
professional growth than central office staff (73%). All three stakeholder groups provided
similar ratings of the relevance of professional development to their work (school staff
and administrators 77%; central office staff 74%).
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2016 BCPS Stakeholder Satisfaction Survey
Report on the Baltimore County Public Schools
2016 Stakeholder Satisfaction Survey
The 2016 Baltimore County Public Schools (BCPS) Stakeholder Satisfaction Survey polled all
facets of Team BCPS. The survey focused on the four goal areas of the BCPS five-year strategic
plan, Blueprint 2.0: Our Way Forward: academics, safety and security, communication, and
organizational effectiveness.
Survey Administration
The online survey was available from February 1 through March 6, 2016. Stakeholders who serve
more than one role, such as a BCPS parent who works for the school system or a parent with
children at multiple schools, were encouraged to take the survey multiple times to reflect those
experiences. The survey was available to stakeholders across various device platforms (e.g.,
desktop computer, mobile/phone, and tablet).
Respondents first identified as one of eight stakeholder groups: students, parents/guardians,
community members, school staff, school administrators, or central office staff. A four-point scale
was used for most items (strongly agree, agree, disagree, and strongly disagree). Other items
included yes/no responses and a five-point grading scale of the system and individual schools.
Respondents could skip any items in the four Blueprint 2.0 goal areas; therefore, the choice of
“not applicable” was not offered.
Respondents
There were 73,130 responses in 2016 as shown below.
Response Rates
Stakeholder Group
Elementary School Students (Grades 4-5)
Middle School Students
High School Students
Parents/Guardians
Community Members
School Staff (teachers, department chairs,
paraeducators, non-instructional staff)
School Administrators (principals and assistant
principals)
Central Office Staff
Total
Response
Number
Group
Number
Response
%
15,720
18,446
21,359
8,137
466
17,337
23,989
31,423
n/a
n/a
90.7
76.9
68.0
n/a
n/a
7,225
n/a
n/a
460
438
n/a
1,317
2,192
60.1
73,130
Note. Student group numbers are based on enrollment at the end of the second quarter.
n/a = not available: Exact rates could not be calculated due to unknown population count (i.e.
staff working in multiple buildings were encouraged to take the survey at each location.)
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2016 BCPS Stakeholder Satisfaction Survey
The parent and community member versions of the survey were translated into 14 languages. A
total of 120 parents and community members responded using translated languages as shown in
the following table. The student survey was available in Chinese, English, and Spanish with 397
students using the translated versions.
Parent/Guardian and Community
Member Responses by Language
Student Responses by Language
Language
Count
Response %
98.61
English
55,128
99.29
72
0.84
Spanish
360
0.65
Chinese
16
0.19
Chinese
37
0.07
Arabic
9
0.10
Total
Korean
9
0.10
French
4
0.05
Russian
3
0.03
Urdu
2
0.02
Uzbek
2
0.02
Amharic
1
0.01
Gujarati
1
0.01
Yoruba
1
0.01
Language
Count
Response %
English
8,483
Spanish
Total
55,525
8,603
Note. Additional languages available but not
selected include: Nepali, Tagalog, and
Vietnamese.
Despite increased outreach efforts, there continue to be voices missing. Barriers to survey
participation may have included the online nature of the survey, language proficiency, fear of
retaliation, and motivation. Recognizing that there are missing voices is an opportunity to make
adjustments to include even more voices in future survey administrations.
Highlights of Survey Results
Selected survey findings are presented below by Blueprint 2.0 goal area. Results by stakeholder
for every survey item are provided in the Appendix.
Goal 1: Academics
Every student will experience high academic achievement and continuous growth by
participating in a rigorous instructional program designed to raise the academic bar and close
achievement gaps so that every student will become a globally competitive citizen in a culturally
diverse world.
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2016 BCPS Stakeholder Satisfaction Survey
To graduate all students globally competitive, BCPS has several strategies in place. High
academic expectations are reflected in school progress planning, which now focuses on individual
student growth instead of the average proficiency of student groups. Ensuring that each student is
challenged is a foundation of the BCPS Teaching and Learning Framework, and is a focus of
ongoing training on personalized learning. The Board policy on equity and equity leadership
training are driving reforms that increase opportunity. Curriculum is aligned to more rigorous
college and career readiness state standards in English language arts and math. The system wide
transformation to create learner-centered environments is using S.T.A.T. (Students and Teachers
Accessing Tomorrow) BCPS One to customize and personalize learning.
High Academic Expectations
Agreement that student academic expectations were high exceeded 90 percent for elementary
students, school staff, and central office staff; fewer community members agreed.
Figure 1. Setting High Expectations
ES Students
94
MS Students
85
HS Students
82
Parents/Guardians
89
Community Members
73
School-Based Staff
92
School Administrators
81
Central Office Staff
91
0
Stakeholder
ES Students
MS and HS Students
Parents/Guardians
Community Members
School Staff
School Administrators and
Central Office Staff
Page 7
25
50
Percent Agreement
75
100
Item
My teachers have high expectations for me to do well in school.
My teachers set high standards for learning in their classes.
The school sets high academic standards.
BCPS sets high academic standards.
My school has high expectations for the academic performance of all students.
BCPS has high expectations for the academic performance of all students.
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Academic Challenge
Elementary students and community members perceived less academic challenge than secondary
students and parents. Because item wording varied, items are provided below by stakeholder.
Figure 2. Challenging Our Students
ES Students
68
MS Students
84
HS Students
86
Parents/Guardians
81
Community Members
69
0
Stakeholder
ES Students
MS and HS Students
Parents/Guardians
Community Members
25
50
Percent Agreement
75
100
Item
My school work is challenging.
I am given challenging work at my school.
The school challenges students to maximize their potential.
BCPS challenges students to maximize their potential.
Equity
Similar proportions of school and central staff agreed that the academic program is designed to
meet the needs of all students, but fewer school administrators agreed.
Figure 3. Meeting the Needs of All Students
School-Based Staff
81
School Administrators
73
Central Office Staff
80
0
Stakeholder
School Staff
School Administrators and
Central Office Staff
Page 8
25
50
Percent Agreement
75
100
Item
The academic program at my school is designed to meet the needs of all students.
The academic program in our school system is designed to meet the needs of all
students.
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
College and Career Readiness
Staff and parents were more satisfied with efforts to prepare students for college and careers than
high school students and community members. Because item wording varied, items are provided
below by stakeholder.
Figure 4. Preparing Students for College and Career
HS Students
78
Parents/Guardians
83
Community Members
67
School-Based Staff
88
School Administrators
82
Central Office Staff
86
0
Stakeholder
HS Students
Parents/Guardians
Community Members
School Staff and
Administrators
Central Office Staff
Page 9
25
50
Percent Agreement
75
100
Item
By the time I graduate, I will be prepared for college and/or a career.
The school’s academic program prepares students for college and career.
BCPS’ academic program prepares students for college and career.
I see how my work contributes to students’ college and career readiness.
I see how the work of my department contributes to students’ college and career
readiness.
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Customized and Personalized Learning
School and central office staff expressed most agreement that customized and personalized
learning provide teachers the opportunity to meet the needs of all students.
Figure 5. Customized and personalized learning provides teachers the opportunity to meet the
academic needs of all students.
Parents/Guardians
74
Community Members
58
School-Based Staff
81
School Administrators
77
Central Office Staff
87
0
25
50
Percent Agreement
75
100
Access to Digital Content
At least 81 percent of students, parents, school staff, and central office staff agreed that access to
digital content and tools supports customized and personalized learning.
Figure 6. Access to Digital Content
ES Students
88
MS Students
85
HS Students
83
Parents/Guardians
81
Community Members
67
School-Based Staff
81
School Administrators
78
Central Office Staff
89
0
25
50
Percent Agreement
75
100
Stakeholder
Item
All Students
Access to digital content and tools supports my learning.
Parents/Guardians, Community Members,
School Staff and Administrators, and
Central Office Staff
Access to digital content and tools supports customized and
personalized learning.
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2016 BCPS Stakeholder Satisfaction Survey
Teacher Use of Technology
Students, parents, and central office staff were most satisfied that teachers can use technology to
meet the academic needs of all students.
Figure 7. Teacher Use of Technology
ES Students
89
MS Students
85
HS Students
81
Parents/Guardians
81
Community Members
64
School-Based Staff
78
School Administrators
72
Central Office Staff
82
0
25
50
Percent Agreement
75
100
Stakeholder
Item
All Students
My teachers are able to use technology to meet my academic needs.
Parents/Guardians, Community Members,
School Staff and Administrators, and
Central Office Staff
Teachers are able to use technology to meet the academic needs of
all students.
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2016 BCPS Stakeholder Satisfaction Survey
Goal 2: Safety and Security
Every school and office will be safe and secure, promote individual well-being, and provide
positive, respectful, and caring environments for teaching, learning, and working.
Safety and security are a priority for ensuring high levels of teaching and learning. Systemwide
strategies include controlled entry, visitor identification, visitor screening, safety and security
plans, and security equipment as well as staff training and partnering with the Baltimore County
Police Department. BCPS also implements mentoring initiatives, character education, online
bullying reporting, and student-led bullying prevention.
Safety at School and Work (Blueprint 2.0 Performance Measure)
There was a gap in the percentage of elementary and secondary students who feel safe at school.
Parents and staff had perceptions that were similar to elementary students, but those of community
members were the lowest.
Figure 8. Safety at School and Work
ES Students
87
MS Students
73
HS Students
73
Parents/Guardians
88
Community Members
67
School-Based Staff
86
School Administrators
83
Central Office Staff
85
0
Stakeholder
All Students
Parents/Guardians
Community Members
All Staff
Page 12
25
50
Percent Agreement
75
100
Item
I feel safe at my school.
The school is safe and secure.
BCPS schools are safe.
I feel safe and secure at work.
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Bullying
More students than adults reported that bullying is a problem at school. More than half of middle
school students agreed, with elementary and high school agreement above 40 percent. School
administrators expressed the least agreement.
Figure 9. Bullying Is a Problem
ES Students
43
MS Students
52
HS Students
42
Parents/Guardians
26
School-Based Staff
34
School Administrators
20
0
25
50
Percent Agreement
75
100
Student Respect
A large gap separated elementary and secondary students when asked three items: whether
students respect each other at school, whether adults respect students, and whether adults care
about them. Parents had the highest level of satisfaction with student respect, while middle school
students had the lowest.
Figure 10. Students Respect Each Other
ES Students
73
MS Students
37
HS Students
41
Parents/Guardians
79
School-Based Staff
64
School Administrators
74
0
Stakeholder
All Students
Parents/Guardians
School Staff and
Administrators
Page 13
25
50
Percent Agreement
75
100
Item
Students at my school treat me with respect.
Students respect each other at this school.
Students at my school respect each other.
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Figure 11. Most adults at my school treat me with respect.
ES Students
91
MS Students
77
HS Students
76
0
25
50
Percent Agreement
75
100
Figure 12. Most adults at my school care about me as a person.
ES Students
92
MS Students
77
HS Students
71
0
25
50
Percent Agreement
75
100
Goal 3: Communication
Every stakeholder will experience clear, timely, honest, transparent, and widely available
communication about system initiatives and activities that engages them in building a culture of
trust through action and establishes BCPS as a world-class school system.
BCPS outreach engages the entire community known as Team BCPS—including students,
parents, residents, and business leaders—to support student success. BCPS has expanded face-toface outreach including town halls, forums, and advisory groups as well as new online tools such
as the Stakeholder Satisfaction Survey, mobile app, blog, e-newsletter, and meetings that are livestreamed and video archived. Parent University was developed to support parents as every child’s
first teacher through in-person and online resources. The website was redesigned, and social media
tools are used more often. Schools build relationships with families with support from the Office
of Family and Community Engagement. Feedback about student and staff progress informs
continuous improvement efforts.
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2016 BCPS Stakeholder Satisfaction Survey
Open, Clear, and Timely Communication (Blueprint 2.0 performance measure)
Parents and school staff expressed the most satisfaction with communication being open, clear,
and timely while community members expressed the least.
Figure 13. Open, Clear, and Timely Communication
Parents/Guardians
83
Community Members
63
School-Based Staff
73
School Administrators
72
Central Office Staff
66
0
Stakeholder
Parents/Guardians and
Community Members
School Staff
School Administrator
Central Office Staff
25
50
Percent Agreement
75
100
Item
Communication to and from the school system is open, clear, and timely.
Communication at my school is open, clear, and timely.
Communication in our system is open, clear, and timely.
Communication in my department is open, clear, and timely.
Information and Results Data (Blueprint 2.0 performance measure)
Parents and school staff agreed the most that information and results data were available and
easily accessible while community members agreed the least.
Figure 14. Information and results data are available and easily accessible.
Parents/Guardians
82
Community Members
63
School-Based Staff
85
School Administrators
76
Central Office Staff
71
0
Page 15
25
50
Percent Agreement
75
100
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Welcoming Environment
Elementary students and parents expressed more agreement than secondary students that they feel
welcome at school.
Figure 15. School Welcomes Me
ES Students
88
MS Students
75
HS Students
75
Parents/Guardians
89
0
25
Stakeholder
All Students
Parents/Guardians
50
Percent Agreement
75
100
Item
I feel welcome at my school.
I feel welcome at my child’s school.
Feedback about Student Progress
Elementary students expressed more agreement than secondary students that teachers tell them
how they did on classwork, tests, and homework. School staff were more satisfied with
communication to parents about student progress than parents and school administrators.
Figure 16. Feedback about Student Progress
ES Students
87
MS Students
82
HS Students
76
Parents/Guardians
82
School-Based Staff
93
School Administrators
78
0
25
50
Percent Agreement
75
100
Stakeholder
Item
All Students
My teachers tell me how I do on my classwork, tests, and homework assignments.
I am satisfied with the quality of information about my child's academic and social
progress.
Parents/Guardians
School Staff and
Administrators
Page 16
Teachers at my school communicate frequently to parents about student progress.
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Performance Feedback for Staff
School staff were more satisfied with performance feedback from supervisors than central office
staff and school administrators.
Figure 17. Usefulness of Performance Feedback
School-Based Staff
84
School Administrators
74
Central Office Staff
76
0
25
50
Percent Agreement
75
100
Stakeholder
School Staff and Central
Office Staff
Item
School Administrators
Assistant superintendents provide performance feedback that is useful to me.
My supervisor provides performance feedback that is useful to me.
Goal 4: Organizational Effectiveness
Baltimore County Public Schools will maximize organizational efficiency and effectiveness by
engaging in strategic efforts that employ rigorous, relevant, and reasonable performance
standards that provide for all employees’ professional growth and shared accountability for
student, school, and organizational performance.
System, school, and department effectiveness are driven by a performance management system
where staff set measurable goals and document progress. Supporting the professional growth of
every employee is a priority. Strategies are underway to prepare school staff for leadership
positions, to offer career ladders that keep excellent teachers in the classroom, and to provide
leadership training to those working in central offices.
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2016 BCPS Stakeholder Satisfaction Survey
System, School, and Department Effectiveness
Stakeholders were asked to grade the effectiveness of BCPS, their school, and/or their department.
Grades of A, B, and C were considered effective. Parents and staff gave BCPS the highest grades;
community members expressed the least satisfaction. School and department grades were high
across stakeholders.
Figure 18. Graded BCPS as Effective (A, B, or C)
Parents/Guardians
89
Community Members
75
School-Based Staff
85
School Administrators
84
Central Office Staff
87
0
25
50
Percent Effective
75
100
Figure 19. Graded School/Department as Effective (A, B, or C)
ES Students
93
MS Students
85
HS Students
86
Parents/Guardians
92
School-Based Staff
89
Central Office Staff
84
0
Page 18
25
50
Percent Effective
75
100
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Recommend School to another Parent
Parents and school administrators were similarly likely to recommend their school/a BCPS school
to another parent while school staff were least likely to do so.
Figure 20. Would Recommend School to Another Parent
Parents/Guardians
85
School-Based Staff
67
School Administrators
81
0
25
50
Percent Yes
75
100
Stakeholder
Item
Parents/Guardians
Would you recommend this school to other parents?
Would you send your child to this school or recommend this school to another
parent?
Would you send your child to a school in our system or recommend schools in
this system to another parent?
School Staff
School Administrators
Professional Growth
School staff and administrators were more satisfied with opportunities for professional growth
than central office staff. However, these three stakeholder groups provided similar ratings of the
relevance of professional development to their work.
Figure 21. I have opportunities for professional growth.
School-Based Staff
87
School Administrators
82
Central Office Staff
73
0
25
50
Percent Agreement
75
100
Figure 22. Professional development offerings are relevant to my work.
School-Based Staff
77
School Administrators
77
Central Office Staff
74
0
Page 19
25
50
Percent Agreement
75
100
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Notable Changes
From 2014 to 2016, most results remained consistent; however, there were notable changes which
are presented below. There were no notable changes for items related to Goal 2: Safety and
Security.
Goal 1: Academics

On the item “Students do their best, even when work is difficult,” agreement decreased
10 percentage points for middle school students from 2015 to 2016. Note: This item
was introduced in 2015; therefore, there are no 2014 data.
Figure 23. Student Effort
2015
2016
55
HS students
48
64
MS students
54
85
ES students
78
0
25
50
Percent Agreement
75
100
Goal 3: Communication

Agreement from community members increased 12 and 14 percentage points on two
communication items from 2014 to 2016.
Figure 24. BCPS Communication
2014
2015
2016
53
The school system provides opportunities
for two-way communication
58
65
49
Communication to and from the school
system is open, clear, and timely
60
63
0
Page 20
25
50
Percent Agreement
75
100
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Goal 4: Organizational Effectiveness
 The percentage of community members who would recommend BCPS to others increased
10 percentage points from 2014 to 2016.
Figure 25. Recommending BCPS
2014
2015
2016
58
Would you recommend BCPS to others?
66
68
0

25
50
Percent Yes
75
100
The percentage of community members who graded BCPS as effective increased 15
percentage points from 2014 to 2016.
Figure 26. BCPS Effectiveness—Community Members
2014
2015
2016
60
What grade would you give BCPS for its
performance/effectiveness
75
75
0

25
50
Percent Effective
75
100
The percentage of parents who were satisfied with the superintendent’s leadership and
vision increased 11 percentage points from 2014 to 2016.
Figure 27. Superintendent’s Leadership—Parents
2014
2015
2016
61
I am satisfied with the superintendent’s
leadership and vision
70
72
0

Page 21
25
50
Percent Agreement
75
100
Agreement from community members on these organizational effectiveness items
increased 15 percentage points from 2014 to 2016.
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Figure 28. Community Collaboration and Superintendent’s Leadership—Community Members
2014
2015
2016
46
Community members, parents, teachers,
and school leaders work together to solve
school-based challenges
54
61
41
I am satisfied with the superintendent's
leadership and vision
47
56
0

25
50
Percent Agreement
75
100
Agreement from school staff that students have access to instructional technology
increased 11 percentage points from 2014 to 2016.
Figure 29. Access to Instructional Technology—School Staff
2014
2015
2016
70
Students at my school have access to
instructional technology needed to succeed
72
81
0

25
50
Percent Agreement
75
100
Agreement from school administrators that their school has access to instructional
technology increased 11 percentage points on this item from 2014 to 2016.
Figure 30. Access to Instructional Technology1—School Administrators
2014
2016
67
My school has access to
instructional technology needed
for students to succeed
78
0
25
50
Percent Agreement
75
100
1
Responses from school-based administrators in 2015 were excluded because a significant percentage of respondents
misidentified as school-based administrator.
Page 22
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Appendix
Elementary School Students (Total Responses = 15,720)
Academics
Getting good grades is important to me.
My school work is challenging.
In school, I participate in class activities.
My teachers have high expectations for me to do well in
school.
Most students do their best, even when their school work is
difficult.
I am interested in my classes.
By the end of the year, I will be prepared to do well next year.
I pay attention in class.
Access to digital content and tools supports customized and
personalized learning
My teachers are able to use technology to meet my academic
needs
n
%
n
%
n
%
n
%
n
%
n
%
n
%
n
%
n
%
n
%
Safety and Security
I feel safe at my school.
I feel like I can be myself when I am at school.
Most adults at my school treat me with respect.
Students at my school treat me with respect.
Bullying is a problem at this school.
Page 23
n
%
n
%
n
%
n
%
n
%
Strongly
Disagree
198
1.3
698
4.6
253
1.7
343
2.2
806
5.2
545
3.5
284
1.9
301
2.0
436
2.9
503
3.3
Strongly
Disagree
717
4.7
1,047
7.0
464
3.1
1,185
7.9
4,167
27.7
Disagree
Agree
180
1.2
4,152
27.1
840
5.5
599
3.9
2,573
16.7
1,588
10.3
436
2.8
1022
6.7
1,436
9.4
1,200
7.8
3,381
21.7
8,564
56.0
7,946
52.0
5,878
38.2
7,795
50.6
7,662
49.8
5,242
34.1
8,290
54.0
7,637
50.0
7,296
47.7
Disagree
Agree
1,272
8.4
2,362
15.7
953
6.3
2,911
19.4
4,383
29.2
5,945
39.2
6,198
41.2
6,006
39.9
7,439
49.7
3,199
21.3
Strongly
Agree
11,853
75.9
1,886
12.3
6,247
40.9
8,556
55.7
4,227
27.5
5,597
36.4
9,427
61.3
5,731
37.4
5,769
37.8
6,307
41.2
Strongly
Agree
7,229
47.7
5,423
36.1
7,616
50.6
3,441
23.0
3,282
21.8
Total
15,612
100
15,300
100
15,286
100
15,376
100
15,401
100
15,392
100
15,389
100
15,344
100
15,278
100
15,306
100
Total
15,163
100
15,030
100
15,039
100
14,976
100
15,031
100
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Appendix
Elementary School Students (Total Responses = 15,720)
Safety and Security
There is at least one adult at my school I can go to if I have a
problem.
Most adults at my school care about me as a person.
Most students in my school are accepting of other students.
Do you know how to respond during an emergency at school?
n
%
n
%
n
%
n
%
Communications
My teachers listen to my ideas.
Most students in my school try to work out their disagreements
with other students by talking to them.
I feel welcome at my school.
Most students in my school stop and think before doing
anything when they get angry.
My teachers tell me how I do on my classwork, tests, and
homework assignments.
My teachers talk to me about college and career choices.
Do you have broadband Internet access where you live?
n
%
n
%
n
%
n
%
n
%
n
%
n
%
Organizational Effectiveness
I am proud to be a student at this school.
What grade would you give your school for its
performance/effectiveness?
Page 24
n
%
n
%
Strongly
Disagree
818
5.5
432
2.9
1,039
6.9
No
861
5.8
Strongly
Disagree
432
2.9
1,971
13.3
628
4.3
2,777
18.8
57
3.5
2,810
19.1
No
1,080
7.5
Strongly
Disagree
771
5.2
F
540
3.6
Disagree
Agree
1039
6.9
799
5.3
2,291
15.3
Yes
13,889
94.2
4,303
28.7
6,568
43.9
7,797
52.1
Total
14,750
100
Disagree
Agree
927
6.2
3,813
25.8
1,218
8.2
4,989
33.8
1,332
9.0
4,521
30.7
Yes
13,317
92.5
7,428
49.9
6,573
44.4
6,251
42.3
5,443
36.8
6,564
44.5
4,861
33.0
Total
14,397
100
Disagree
Agree
874
5.9
D
571
3.9
5,117
34.8
C
1,965
13.3
Strongly
Agree
8,848
59.0
7,161
47.9
3,843
25.7
Strongly
Agree
6,110
41.0
2,450
16.6
6,694
45.3
1,566
10.6
6,353
43.0
2,539
17.2
Strongly
Agree
7,957
54.1
B
5,128
34.6
Total
15,008
100
14,960
100
14,970
100
Total
14,897
100
14,807
100
14,791
100
14,775
100
14,766
100
14,731
100
Total
14,719
100
A
6,628
44.7
Total
14,832
100
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Appendix
Middle School Students (Total Responses = 18,446)
Academics
I understand that getting a good education is important.
I am given challenging work at my school.
In school, I participate in class activities.
My teachers set high standards for learning in their classes.
Most students do their best, even when their school work is
difficult.
I am interested in my classes.
By the end of the year, I will be prepared to do well next year.
I pay attention in class.
My academic skills are improving.
My school work requires me to think about how academic
topics relate to real-life situations.
By the time I complete middle school, I will be prepared for
high school.
Access to digital content and tools supports customized and
personalized learning
My teachers are able to use technology to meet my academic
needs
n
%
n
%
n
%
n
%
n
%
n
%
n
%
n
%
n
%
n
%
n
%
n
%
n
%
Safety and Security
I feel safe at my school.
I feel like I can be myself when I am at school.
Most adults at my school treat me with respect.
Page 25
n
%
n
%
n
%
Strongly
Disagree
410
2.2
591
3.2
552
3.1
735
4.0
2,220
12.1
1,370
7.5
585
3.2
553
3.0
519
2.9
1,500
8.2
709
3.9
819
4.5
871
4.8
Strongly
Disagree
1,853
10.2
1,985
11.0
1,579
8.8
Disagree
Agree
207
1.1
2,348
12.9
1,504
8.3
1,987
10.9
6,252
34.2
3,762
20.6
1,158
6.3
1,305
7.1
1,298
7.1
3,896
21.3
1,453
7.9
1,885
10.3
1,948
10.7
3,859
21.0
11,619
63.7
10,775
59.6
9,913
54.3
7,512
41.0
9,729
53.2
8,599
47.0
10,949
59.8
9,677
53.1
8,841
48.2
8,798
48.0
9,379
51.4
9,489
51.9
Disagree
Agree
3,056
16.9
3,751
20.8
2,639
14.6
8,984
49.7
7,982
44.3
8,772
48.6
Strongly
Agree
13,933
75.7
3,700
20.3
5,255
29.1
5,620
30.8
2,325
12.7
3,445
18.8
7,969
43.5
5,505
30.1
6,741
37.0
4,098
22.4
7,374
40.2
6,181
33.8
5,982
32.7
Strongly
Agree
4,203
23.2
4,312
23.9
5,046
28.0
Total
18,409
100
18,257
100
18,085
100
18,254
100
18,308
100
18,305
100
18,310
100
18,311
100
18,234
100
18,334
100
18,333
100
18,263
100
18,289
100
Total
18,096
100
18,030
100
18,036
100
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Appendix
Middle School Students (Total Responses = 18,446)
Safety and Security
Students respect each other at my school.
Bullying is a problem at this school.
There is at least one adult at my school I can go to if I have a
problem.
Most adults at my school care about me as a person.
Most students in my school are accepting of other students.
Do you know how to respond during an emergency at school?
n
%
n
%
n
%
n
%
n
%
n
%
Communications
My teachers listen to my ideas.
Most students in my school try to work out their disagreements
with other students by talking to them.
I feel welcome at my school.
Most students in my school stop and think before doing
anything when they get angry.
My teachers tell me how I do on my classwork, tests, and
homework assignments.
My school gives me useful information about colleges and
careers.
Do you have broadband Internet access where you live?
Page 26
n
%
n
%
n
%
n
%
n
%
n
%
n
%
Strongly
Disagree
4,737
26.3
2,546
14.17
1,523
8.5
1,509
8.4
3,077
17.1
No
1,196
6.8
Strongly
Disagree
1,436
8.1
4,849
27.4
1,613
9.1
5,998
33.9
1,043
5.9
1,942
11.0
No
954
5.5
Disagree
Agree
6,607
36.7
6,148
34.21
1,915
10.6
2,593
14.4
4,669
26.0
Yes
16,534
93.2
5,451
30.3
5,351
29.77
7,430
41.3
9,394
52.2
8,061
44.9
Total
17,730
100
Disagree
Agree
2,878
16.2
5,933
33.5
2,735
15.4
6,865
38.8
2,109
11.9
3,786
21.4
Yes
16,375
94.5
10,306
58.0
5,599
31.6
9,822
55.5
3,910
22.1
9,527
53.8
8,115
45.9
Total
17,329
100
Strongly
Agree
1,197
6.7
3,927
21.85
7,136
39.6
4,500
25.0
2,165
12.1
Strongly
Agree
3,147
17.7
1,338
7.6
3,544
20.0
922
5.2
5,034
28.4
3,832
21.7
Total
17,992
100
17,972
100
18,004
100
17,996
100
17,972
100
Total
17,767
100
17,719
100
17,714
100
17,695
100
17,713
100
17,675
100
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Appendix
Middle School Students (Total Responses = 18,446)
Organizational Effectiveness
I am proud to be a student at this school.
n
%
What grade would you give your school for its
performance/effectiveness?
n
%
Page 27
Strongly
Disagree
1,913
10.8
F
1,262
7.1
Disagree
Agree
2,496
14.2
D
1,438
8.1
8,469
48.0
C
4,714
26.6
Strongly
Agree
4,758
26.0
B
7,070
39.8
Total
17,636
100
A
3,273
18.4
Total
17,757
100
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Appendix
High School Students (Total Responses = 21,359)
Academics
I understand that getting a good education is important.
I am given challenging work at my school.
In school, I participate in class activities.
My teachers set high standards for learning in their classes.
Most students do their best, even when their school work is
difficult.
I am interested in my classes.
I pay attention in class.
My academic skills are improving.
My school work requires me to think about how academic
topics relate to real-life situations.
By the time I graduate, I will be prepared for college and/or a
career.
Access to digital content and tools supports customized and
personalized learning
My teachers are able to use technology to meet my academic
needs
n
%
n
%
n
%
n
%
n
%
n
%
n
%
n
%
n
%
n
%
n
%
n
%
Safety and Security
I feel safe at my school.
I feel like I can be myself when I am at school.
Most adults at my school treat me with respect.
Students respect each other at my school.
Page 28
n
%
n
%
n
%
n
%
Strongly
Disagree
658
3.1
721
3.4
836
4.0
947
4.5
2,885
13.6
1,504
7.1
759
3.6
869
4.1
2,983
14.1
1,529
7.2
1,117
5.3
1,207
5.7
Strongly
Disagree
2,154
10.3
1,982
9.5
1,789
8.6
4,950
23.8
Disagree
Agree
323
1.5
2,295
10.8
2,228
10.6
2,809
13.3
8,089
38.2
4,683
22.1
1,841
8.7
2,513
11.9
6,090
28.7
3,110
14.7
2,573
12.2
2,812
13.3
5,481
25.7
13,249
62.5
12,998
61.7
12,623
59.6
8,395
39.6
12,099
57.0
13,915
65.7
12,476
59.0
9,070
42.7
10,521
49.6
12,158
57.4
12,433
58.7
Disagree
Agree
3,584
17.1
3,795
18.2
3,289
15.7
7,427
35.7
11,551
55.2
10,672
51.1
11,591
55.5
7,134
34.3
Strongly
Agree
14,853
69.7
4,919
23.2
4,997
23.7
4,812
22.7
1,829
8.6
2,929
13.8
4,667
22.0
5,282
25.0
3,092
14.6
6,069
28.6
5,328
25.2
4,726
22.3
Strongly
Agree
3,641
17.4
4,450
21.3
4,222
20.2
1,313
6.3
Total
21,315
100
21,184
100
21,059
100
21,191
100
21,198
100
21,215
100
21,182
100
21,140
100
21,235
100
21,229
100
21,176
100
21,178
100
Total
20,930
100
20,899
100
20,891
100
20,824
100
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Appendix
High School Students (Total Responses = 21,359)
Safety and Security
Bullying is a problem at this school.
There is at least one adult at my school I can go to if I have a
problem.
Most adults at my school care about me as a person.
Most students in my school are accepting of other students.
Do you know how to respond during an emergency at school?
n
%
n
%
n
%
n
%
n
%
Communications
My teachers listen to my ideas.
Most students in my school try to work out their disagreements
with other students by talking to them.
I feel welcome at my school.
Most students in my school stop and think before doing
anything when they get angry.
My teachers tell me how I do on my classwork, tests, and
homework assignments.
My school gives me useful information about colleges and
careers.
Do you have broadband Internet access where you live?
Page 29
n
%
n
%
n
%
n
%
n
%
n
%
n
%
Strongly
Disagree
3,072
14.8
1,835
8.8
1,928
9.3
3,035
14.6
No
2,038
9.9
Strongly
Disagree
1,685
8.2
5,318
26.0
1,707
8.3
6,336
31.0
1,439
7.0
1,886
9.2
No
1,243
6.2
Disagree
Agree
9,093
43.7
2,849
13.7
4,145
19.9
5,561
26.7
Yes
18,550
90.1
6,076
29.2
10,194
48.9
11,514
55.2
10,107
48.5
Total
20,588
100
Disagree
Agree
4,041
19.7
7,298
35.6
3,505
17.1
7,906
38.7
3,427
16.7
3,986
19.5
Yes
18,704
93.8
12,542
61.0
6,736
32.9
12,556
61.3
5,216
25.5
11,928
58.2
10,558
51.6
Total
19,947
100
Strongly
Agree
2,578
12.4
5,976
28.7
3,267
15.7
2,131
10.2
Strongly
Agree
2,280
11.1
1,143
5.6
2,732
13.3
987
4.8
3,704
18.1
4,036
19.7
Total
20,819
100
20,854
100
20,854
100
20,834
100
Total
20,548
100
20,495
100
20,500
100
20,445
100
20,498
100
20,466
100
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Appendix
High School Students (Total Responses = 21,359)
Organizational Effectiveness
I am proud to be a student at this school.
n
%
What grade would you give your school for its
performance/effectiveness?
n
%
Page 30
Strongly
Disagree
2,301
11.3
F
1,127
5.5
Disagree
Agree
3,575
17.6
D
1,779
8.7
10,367
51.0
C
6,459
31.5
Strongly
Agree
4,078
20.1
B
8,052
39.3
Total
20,231
100
A
3,061
15.0
Total
20,475
100
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Appendix
Parents (Total Responses = 8,137)
Academics
The school sets high academic standards.
My child does work that prepares him/her for the next
academic year.
The school's academic program prepares students for college
and career.
The school challenges students to maximize their potential.
The school provides its students with a high quality education.
I am satisfied with the instruction my child receives at this
school.
Customized and personalized learning provides teachers the
opportunity to meet the academic needs of all students.
Access to digital content and tools supports customized and
personalized learning.
Teachers are able to use technology to meet the academic
needs of all students.
n
%
n
%
n
%
n
%
n
%
n
%
n
%
n
%
n
%
Safety and Security
This school is safe and secure.
Students respect each other at this school.
My child is treated with respect at this school.
Bullying is a problem at this school.
In case of an emergency, do you know the procedures at this
school?
Page 31
n
%
n
%
n
%
n
%
n
%
Strongly
Disagree
267
3.3
220
2.7
306
3.8
352
4.4
294
3.7
394
4.9
521
6.5
417
5.2
393
4.9
Strongly
Disagree
369
4.6
535
6.7
328
4.1
1,653
20.9
No
2,414
30.5
Disagree
Agree
614
7.6
595
7.4
1,034
13.0
1,159
14.4
855
10.6
1,116
13.8
1,570
19.6
1,085
13.5
1,130
14.1
4,191
51.8
4,340
53.8
4,422
55.5
4,017
49.8
4,074
50.6
3,921
48.6
3,808
47.5
4,107
51.1
4,096
51.1
Disagree
Agree
601
7.5
1,147
14.4
672
8.4
4,175
52.7
Yes
5,492
69.5
3,922
48.8
4,224
52.9
4,190
52.4
1,439
18.2
Total
7,906
100
Strongly
Agree
3,020
37.3
2,913
36.1
2,207
27.7
2,536
31.5
2,826
35.1
2,631
32.6
2,120
26.4
2,436
30.3
2,392
29.9
Strongly
Agree
3,140
39.1
2,083
26.1
2,804
35.1
659
8.3
Total
8,092
100
8,068
100
7,969
100
8,064
100
8,049
100
8,062
100
8,019
100
8,045
100
8,011
100
Total
8,032
100
7,989
100
7,994
100
7,926
100
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Appendix
Parents (Total Responses = 8,137)
Communications
Communication to and from the school system is open, clear,
and timely.
Information and results data are available and easily accessible.
I feel welcome at my child's school.
The school provides opportunities for two-way
communication.
I know how to get school information when I need it.
School staff return phone calls or e-mails in a timely manner.
I am satisfied with the quality of information about my child's
academic and social progress.
Communication to and from my child's school is easy to
understand.
Do you have broadband Internet access where you live?
n
%
n
%
n
%
n
%
n
%
n
%
n
%
n
%
n
%
Organizational Effectiveness
I am satisfied with the ability of the teachers to meet the needs
of my child.
I am satisfied with the principal's leadership at my child's
school.
I am satisfied with school improvement planning at my child's
school.
I am satisfied with the superintendent's leadership and vision.
Community members, parents, teachers, and school leaders
work together to solve school-based challenges.
Page 32
n
%
n
%
n
%
n
%
n
%
Strongly
Disagree
389
4.9
284
3.6
275
3.5
245
3.1
200
2.5
355
4.5
336
4.3
218
2.8
No
460
5.9
Strongly
Disagree
304
3.9
485
6.2
466
6.1
856
11.1
450
5.9
Disagree
Agree
957
12.1
1,137
14.4
610
7.7
644
8.2
632
8.0
712
9.0
1,073
13.6
522
6.6
Yes
7,390
94.1
3,870
48.8
4,276
54.3
3,680
46.4
4,153
52.6
4,159
52.5
3,698
46.8
3,856
48.8
4,178
53.0
Total
7,850
100
Disagree
Agree
1,001
12.8
705
9.0
1,139
14.9
1,312
17.0
1,131
14.7
3,883
49.5
3,584
45.9
4,061
53.2
3,804
49.2
4,203
54.6
Strongly
Agree
2,712
34.2
2,184
27.7
3,361
42.4
2,856
36.2
2,927
37.0
3,130
39.7
2,640
33.4
2,968
37.6
Strongly
Agree
2,650
33.8
3,032
38.8
1,969
25.8
1,764
22.8
1,914
24.9
Total
7,928
100
7,881
100
7,926
100
7,898
100
7,918
100
7,895
100
7,905
100
7,886
100
Total
7,838
100
7,806
100
7,635
100
7,736
100
7,698
100
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Appendix
Parents (Total Responses = 8,137)
Organizational Effectiveness
Would you recommend this school to other parents?
n
%
What grade would you give your child's school for its
performance/effectiveness?
What grade would you give BCPS for its
performance/effectiveness?
n
%
n
%
Page 33
Definitely
Not
392
5.0
F
218
2.8
305
3.9
Probably
Not
749
9.6
D
399
5.1
549
7.1
Probably
Yes
2,517
32.3
C
1,115
14.2
1,705
21.9
Definitely
Yes
4,130
53.1
B
2,790
35.6
3,357
43.1
Total
7,788
100
A
3,312
42.3
1,876
24.1
Total
7834
100
7,792
100
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Appendix
Community Members (Total Responses = 466)
Academics
BCPS sets high academic standards.
BCPS' academic program prepares students for college and
career.
BCPS challenges students to maximize their potential.
BCPS provides its students with a high quality education.
Customized and personalized learning provides teachers the
opportunity to meet the academic needs of all students.
Access to digital content and tools supports customized and
personalized learning.
Teachers are able to use technology to meet the academic
needs of all students.
n
%
n
%
n
%
n
%
n
%
n
%
n
%
Safety and Security
BCPS schools are safe.
n
%
Communications
Communication to and from the school system is open, clear,
and timely.
Information and results data are available and easily accessible.
The school system provides opportunities for two-way
communication.
I know how to get school information when I need it.
Page 34
n
%
n
%
n
%
n
%
Strongly
Disagree
35
7.8
47
10.3
51
11.3
47
10.4
70
15.5
56
12.4
62
14.0
Strongly
Disagree
59
13.0
Strongly
Disagree
54
12.2
51
11.6
62
14.1
40
9.1
Disagree
Agree
86
19.1
101
22.2
91
20.1
83
18.4
120
26.6
93
20.6
99
22.4
203
45.0
204
44.8
212
46.9
235
52.2
182
40.4
199
44.1
188
42.5
Disagree
Agree
92
20.3
213
46.9
Disagree
Agree
112
25.3
113
25.7
90
20.5
74
16.7
201
45.4
202
46.0
208
47.3
230
52.0
Strongly
Agree
127
28.2
103
22.6
98
21.7
85
18.9
79
17.5
103
22.8
93
21.0
Strongly
Agree
90
19.8
Strongly
Agree
76
17.2
73
16.6
80
18.2
98
22.2
Total
451
100
455
100
452
100
450
100
451
100
451
100
442
100
Total
545
100
Total
443
100
439
100
440
100
442
100
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Appendix
Community Members (Total Responses = 466)
Organizational Effectiveness
I am satisfied with the superintendent's leadership and vision.
Community members, parents, teachers, and school leaders
work together to solve school-based challenges.
Would you recommend BCPS to others?
What grade would you give BCPS for its
performance/effectiveness?
Page 35
n
%
n
%
n
%
n
%
Strongly
Disagree
103
24.1
69
16.2
Definitely
Not
56
12.9
F
44
10.2
Disagree
Agree
85
19.9
96
22.6
Probably
Not
83
19.1
D
63
14.6
157
36.7
181
42.6
Probably
Yes
163
37.6
C
109
25.2
Strongly
Agree
83
19.4
79
18.6
Definitely
Yes
132
30.4
B
138
31.9
Total
428
100
425
100
Total
434
100
A
78
18.1
Total
432
100
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Appendix
School Staff (Total Responses =7,225)
n
%
n
%
n
%
n
%
n
%
n
Strongly
Disagree
142
2.0
266
3.7
168
2.4
172
2.4
415
5.8
917
%
13.0
26.1
44.7
16.2
100
n
223
857
3,932
2,037
7,049
%
n
%
n
%
n
%
3.2
274
3.9
342
4.8
357
5.0
Strongly
Disagree
320
4.5
217
3.1
639
9.0
800
11.3
1,035
14.7
12.2
1,092
15.5
1,029
14.6
1,195
16.9
55.8
3,903
55.4
3,775
53.4
3,560
50.3
100
7,048
100
7,070
100
7,079
100
Disagree
Agree
699
9.8
752
10.6
1,401
19.8
1,760
24.9
1,846
26.1
3,153
44.2
3,554
50.1
3,370
47.6
3,610
51.0
2,967
42.0
28.9
1,779
25.2
1,924
27.2
1,967
27.8
Strongly
Agree
2,959
41.5
2,571
36.2
1,670
23.6
912
12.9
1,219
17.3
Academics
My school has high expectations for the academic performance
of all students.
The academic program at my school is designed to meet the
needs of all students.
I see how my work contributes to students' college and career
readiness.
Adults in my school believe that all students have the ability to
achieve.
Additional instructional supports from our school system are
available to students who need them.
I have time available during the school day to collaborate with
my colleagues regarding curriculum and instructional
practices.
Teachers in my school regularly analyze and use student
achievement data in collaboration with colleagues to adjust
instructional practices.
Customized and personalized learning provides teachers the
opportunity to meet the academic needs of all students.
Access to digital content and tools supports customized and
personalized learning.
Teachers are able to use technology to meet the academic
needs of all students.
Safety and Security
I feel safe and secure at work.
Adults at my school respect each other.
Additional behavioral supports are available from our school
system for students who need them.
Students at my school respect each other.
Discipline policies and procedures are implemented
consistently at my school.
Page 36
n
%
n
%
n
%
n
%
n
%
Disagree
Agree
437
6.1
1,061
14.8
682
9.6
821
11.5
1,239
17.4
1,837
3,270
45.6
3,699
51.7
3,736
52.7
3,578
50.1
3631
51.0
3,145
Strongly
Agree
3,323
46.3
2,126
29.7
2,508
35.4
2,574
36.0
1,839
25.8
1,142
Total
7,172
100
7,152
100
7,094
100
7,145
100
7,124
100
7,041
Total
7,131
100
7,094
100
7,080
100
7,082
100
7,067
100
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Appendix
School Staff (Total Responses =7,225)
Safety and Security
Bullying is a problem at this school.
n
%
Do you know how to respond during an emergency at work?
n
%
Communications
Communication at my school is open, clear, and timely.
Information and results data are available and easily accessible.
I can talk openly with my school administrators about schoolrelated matters.
I am able to share my ideas and opinions with my school
administrators.
My supervisor provides performance feedback that is useful to
me.
My school encourages parent involvement.
Teachers at my school communicate frequently to parents
about student progress.
Teachers and staff at my school have the opportunity for
dialogue and planning across grades and subjects.
Do you have broadband Internet access where you live?
n
%
n
%
n
%
n
%
n
%
n
%
n
%
n
%
n
%
Organizational Effectiveness
I work in a positive, professional work environment.
My school administration fosters a collaborative work
environment.
I receive the information I need to perform my job effectively.
Page 37
n
%
n
%
n
%
Strongly
Disagree
1,213
17.2
No
218
3.2
Strongly
Disagree
476
6.8
203
2.9
472
6.7
413
5.9
360
5.2
133
1.9
102
1.5
545
7.9
No
493
7.1
Strongly
Disagree
310
4.5
369
5.3
254
3.7
Disagree
Agree
3,467
49.1
Yes
6,640
96.8
1,829
25.9
Total
6,858
100
Disagree
Agree
1,453
20.7
854
12.3
907
12.9
904
12.9
729
10.4
436
6.2
387
5.6
1,463
21.2
Yes
6,432
92.9
3,526
50.2
4,152
59.8
3,127
44.5
3,269
46.7
3,478
49.8
3,581
51.2
3,975
57.1
3,378
48.9
Total
6,925
100
Disagree
Agree
1,007
14.5
893
12.9
852
12.3
3,493
50.2
3,392
49.1
3,857
55.6
Strongly
Agree
553
7.8
Strongly
Agree
1,574
22.4
1,735
25.0
2,514
35.8
2,417
34.5
2,417
34.6
2,849
40.7
2,497
35.9
1,525
22.1
Strongly
Agree
2,155
30.9
2,253
32.6
1,978
28.5
Total
7,062
100
Total
7,029
100
6,944
100
7,020
100
7,003
100
6,984
100
6,999
100
6,961
100
6,911
100
Total
6,965
100
6,907
100
6,941
100
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Appendix
School Staff (Total Responses =7,225)
Organizational Effectiveness
Professional development offerings are relevant to my work.
I have opportunities for professional growth.
I have the tools, resources and technology to do my job.
Students at my school have access to instructional technology
needed to succeed.
The number of students assigned to me is manageable.
n
%
n
%
n
%
n
%
n
%
Would you send your child to this school or recommend this
school to another parent?
Would you recommend this school to a friend seeking
employment?
n
%
n
%
What grade would you give your school for its
performance/effectiveness?
What grade would you give BCPS for its
performance/effectiveness?
n
%
n
%
Page 38
Strongly
Disagree
415
6.0
270
3.9
319
4.6
281
4.1
635
9.4
Definitely
Not
925
13.4
569
8.3
F
171
2.5
248
3.6
Disagree
Agree
1,203
17.4
633
9.2
1,060
15.3
1,009
14.7
1,226
18.2
Probably
Not
1,355
19.6
1,045
15.2
D
593
8.5
769
11.1
3,565
51.7
3,895
56.4
3,667
52.9
3,700
53.7
3,426
50.8
Probably
Yes
2,410
34.9
2,591
37.6
C
1,619
23.3
2,346
33.9
Strongly
Agree
1,719
24.9
2,104
30.5
1,887
27.2
1,899
27.6
1,457
21.6
Definitely
Yes
2,218
32.1
2,678
38.9
B
2,686
38.6
2,720
39.3
Total
6,902
100
6,902
100
6,933
100
6,889
100
6,744
100
Total
6,908
100
6,883
100
A
1,886
27.1
836
12.1
Total
6,955
100
6,919
100
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Appendix
School Administration (Total Responses = 460)
n
%
n
%
n
%
n
%
n
%
n
Strongly
Disagree
65
14.4
69
15.3
64
14.2
66
14.6
67
14.9
72
%
15.9
21.7
44.7
17.7
100
n
60
43
216
133
452
%
13.3
9.5
47.8
29.4
100
n
%
n
%
n
%
64
14.2
66
14.7
66
14.7
Strongly
Disagree
64
14.3
64
14.3
77
17.2
62
13.8
62
14.0
39
8.7
32
7.1
58
12.9
221
49.0
216
48.1
232
51.7
451
100
449
100
449
100
Disagree
Agree
14
3.1
21
4.7
111
24.8
54
12.1
32
7.2
135
30.1
187
41.7
188
42.0
250
55.8
190
42.8
127
28.2
135
30.1
93
20.7
Strongly
Agree
235
52.5
177
39.4
72
16.1
82
18.3
160
36.0
Academics
BCPS has high expectations for the academic performance of
all students.
The academic program in our school system is designed to
meet the needs of all students.
I see how my work contributes to students' college and career
readiness.
Adults in our school system believe that all students have the
ability to achieve.
Additional instructional supports from our school system are
available to students who need them.
I have time available during the school day to collaborate with
my colleagues regarding curriculum and instructional
practices.
Teachers in my school regularly analyze and use student
achievement data in collaboration with colleagues to adjust
instructional practices.
Customized and personalized learning provides teachers the
opportunity to meet the academic needs of all students.
Access to digital content and tools supports customized and
personalized learning.
Teachers are able to use technology to meet the academic
needs of all students.
Safety and Security
I feel safe and secure at work.
Adults at my school respect each other.
Additional behavioral supports are available from our school
system for students who need them.
Students at my school respect each other.
Discipline policies and procedures are implemented
consistently at my school.
Page 39
n
%
n
%
n
%
n
%
n
%
Disagree
Agree
19
4.2
54
12.0
18
4.0
62
13.8
72
16.0
98
139
30.7
226
50.1
159
35.3
236
52.3
238
52.8
202
Strongly
Agree
230
50.8
102
22.6
210
46.6
87
19.3
74
16.4
80
Total
453
100
451
100
451
100
451
100
451
100
452
Total
448
100
449
100
448
100
448
100
444
100
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Appendix
School Administration (Total Responses = 460)
Safety and Security
Bullying is a problem at this school.
n
%
Do you know how to respond during an emergency at work?
n
%
Communications
Communication in our system is open, clear, and timely.
Information and results data are available and easily
accessible.
I can talk openly with the assistant superintendents about
school-related matters.
I am able to share my ideas and opinions with school system
administrators.
Assistant superintendents provide performance feedback that
is useful to me.
BCPS encourages parent involvement.
Teachers at my school communicate frequently to parents
about student progress.
Teachers and staff at my school have the opportunity for
dialogue and planning across grades and subjects.
Do you have broadband Internet access where you live?
Page 40
n
%
n
%
n
%
n
%
n
%
n
%
n
%
n
%
n
%
Strongly
Disagree
135
30.3
No
64
14.7
Strongly
Disagree
75
16.9
58
13.2
68
15.6
66
15.0
61
14.1
55
12.6
53
12.1
57
13.1
No
60
13.7
Disagree
Agree
220
49.3
Yes
370
85.3
56
12.6
Total
434
100
Disagree
Agree
49
11.1
46
10.4
44
10.1
36
8.2
54
12.4
19
4.3
41
9.4
45
10.3
Yes
378
86.3
214
48.3
220
49.9
140
32.0
180
40.8
163
37.6
171
39.0
205
46.9
203
46.6
Total
438
100
Strongly
Agree
35
7.9
Strongly
Agree
105
23.7
117
26.5
185
42.3
159
36.1
156
35.9
193
44.1
138
31.6
131
30.1
Total
446
100
Total
443
100
441
100
437
100
441
100
434
100
438
100
437
100
436
100
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Appendix
School Administration (Total Responses = 460)
Organizational Effectiveness
I work in a positive, professional work environment.
My assistant superintendent fosters a collaborative work
environment.
I receive the information I need to perform my job effectively.
Professional development offerings are relevant to my work.
I have opportunities for professional growth.
I have the tools, resources and technology to do my job.
My school has access to instructional technology needed for
students to succeed.
n
%
n
%
n
%
n
%
n
%
n
%
n
%
Would you send your child to a school in our system or
recommend schools in this system to another parent?
Would you recommend our school system to a friend seeking
employment?
n
%
n
%
What grade would you give BCPS for its
performance/effectiveness?
n
%
Page 41
Strongly
Disagree
63
14.5
61
14.2
51
11.9
59
13.7
54
12.6
55
12.8
58
13.5
Definitely
Not
57
13.2
55
12.9
F
54
12.4
Disagree
Agree
19
4.4
36
8.4
27
6.3
42
9.7
23
5.4
27
6.3
38
8.8
Probably
Not
27
6.2
27
6.3
D
17
3.9
172
39.6
151
35.0
229
53.3
209
48.5
198
46.1
205
47.6
199
46.3
Probably
Yes
105
24.3
104
24.4
C
63
14.4
Strongly
Agree
180
41.5
183
42.5
123
28.6
121
28.1
155
36.1
144
33.4
135
31.4
Definitely
Yes
244
56.3
241
56.4
B
215
49.3
Total
434
100
431
100
430
100
431
100
430
100
431
100
430
100
Total
433
100
427
100
A
87
19.0
Total
436
100
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Appendix
Central Office Staff (Total Responses = 1,317)
Academics
BCPS has high expectations for the academic performance of
all students.
The academic program in our school system is designed to
meet the needs of all students.
I see how the work of my department contributes to students'
college and career readiness.
Customized and personalized learning provides teachers the
opportunity to meet the academic needs of all students.
Access to digital content and tools supports customized and
personalized learning.
Teachers are able to use technology to meet the academic
needs of all students.
n
%
n
%
n
%
n
%
n
%
n
%
Safety and Security
I feel safe and secure at work.
Individuals in this department respect each other.
Do you know how to respond during an emergency at work?
n
%
n
%
n
%
Communications
Communication in my department is open, clear, and timely.
Information and results data are available and easily
accessible.
I can talk openly with my supervisor(s) about work-related
matters.
I am able to share my ideas and opinions with department
leadership.
My supervisor provides performance feedback that is useful
to me.
Page 42
n
%
n
%
n
%
n
%
n
%
Strongly
Disagree
53
4.1
65
5.2
64
5.0
50
4.0
58
4.6
57
4.6
Strongly
Disagree
87
6.7
151
11.7
No
106
8.4
Strongly
Disagree
183
14.2
141
11.0
143
11.1
146
11.4
139
10.9
Disagree
Agree
60
4.7
189
15.0
119
9.4
111
8.9
85
6.8
170
13.6
626
48.9
718
56.9
568
44.7
697
55.9
682
54.4
715
57.3
Disagree
Agree
104
8.1
196
15.2
Yes
1,158
91.6
569
44.0
500
38.7
Total
1,264
100
Disagree
Agree
254
19.7
233
18.2
138
10.7
155
12.1
164
12.9
505
39.2
624
48.8
432
33.6
478
37.3
500
39.3
Strongly
Agree
540
42.2
291
23.0
521
41.0
389
31.2
429
34.2
305
24.5
Strongly
Agree
532
41.2
446
34.5
Strongly
Agree
346
26.9
281
22.0
573
44.6
502
39.2
469
36.9
Total
1,279
100
1,263
100
1,272
100
1,247
100
1,254
100
1,247
100
Total
1,292
100
1,293
100
Total
1,288
100
1,279
100
1,286
100
1,281
100
1,272
100
May 13, 2016
2016 BCPS Stakeholder Satisfaction Survey
Appendix
Central Office Staff (Total Responses = 1,317)
Communications
Do you have broadband Internet access where you live?
n
%
Organizational Effectiveness
I work in a positive, professional work environment.
My supervisor fosters a collaborative work environment.
I receive the information I need to perform my job effectively.
Professional development offerings are relevant to my work.
I have opportunities for professional growth.
I have the tools, resources and technology to do my job.
The workload expected of me is manageable.
Would you recommend your department to a friend seeking
employment?
What grade would you give your department for its
performance/effectiveness?
What grade would you give BCPS for its
performance/effectiveness?
Page 43
n
%
n
%
n
%
n
%
n
%
n
%
n
%
n
%
n
%
n
%
No
Yes
Total
110
9.2
Strongly
Disagree
134
10.6
128
10.2
107
8.5
109
8.7
141
11.2
101
8.0
117
9.3
Definitely
Not
121
9.5
F
93
7.4
55
4.4
1,086
90.8
1,196
100
Disagree
Agree
175
13.8
151
12.0
195
15.4
215
17.1
203
16.1
148
11.7
226
17.9
Probably
Not
190
15.0
D
113
8.9
107
8.5
534
42.2
455
36.2
591
46.8
595
47.2
561
44.6
641
50.8
660
52.3
Probably
Yes
454
35.8
C
200
15.9
294
23.3
Strongly
Agree
422
33.4
523
41.6
371
29.4
341
27.1
354
28.1
371
29.4
260
20.6
Definitely
Yes
503
39.7
B
415
32.9
561
44.4
Total
1,265
100
1,257
100
1,264
100
1,260
100
1,259
100
1,261
100
1,263
100
Total
1,268
100
A
441
34.9
245
19.4
Total
1,262
100
1,262
100
May 13, 2016