Practice Newsletter Summer - Issue 2
Welcome to our second issue of
our newsletter where you’ll find the
latest news and information for the
surgery. If you have any questions
or require feedback please speak to
a member of staff or give us a call
on the numbers opposite.
Opening hours:
8:00 - 18:30 Monday to Friday
Brockway Appointments:
01275 850600
Backwell Appointments:
01275 465100
Surgery News
As a Research Practice we have to
undertake a major study each year
Text Messaging Service
Reminder
For 2012 we are taking part in a GP
triage study. This involves GPs
triaging all calls received during the
day from Patients wishing to book a
face to face on the day appointment.
Routine pre bookable appointments
will not be included in the study.
We will have a 3 week run in before
starting the study before going live.
The study stops after recruiting 550
patients.
The GPs are very excited to see if
this new way of working benefits our
patients and the care they receive.
We would like to thank our patients
with their support during this study.
We are now able to send a text reminder
for your pre booked appointments. This
will help reduce the number of ‘Did not
arrive’ (DNA) appointments to the GP and
Nurse
We will also be able to send you invites
and reminders by mobile and land lines.
Please ensure we have an up to date
mobile number.
If you do want to opt out, please inform
our reception team.
Local Patient Record Network
The GP Care Local Patient Record Network (PRN) is a local initiative designed to
benefit our patients.
The PRN will allow members of the Out of Hours and A&E teams, with the
expressed permission of the patient, access to your medical record held at the
practice. This IS NOT the ‘summary patient care record’ Your medical record will
only be available to local approved services providing urgent or emergency care,
but this WILL ONLY be done once they have acquired your consent for them to
view your record.
Any and all access to your medical record is logged in our system at the practice
and we are automatically notified that someone has done so, allowing us to
monitor and ensure all reasons for access are legitimate.
If you are happy for your record to be shared in this way then this would mean
when you have to attend A&E or GP Out of Hours In Bristol, decisions on your
treatment will be made based on your medical history whereas currently clinical
staff are only able to treat you with limited knowledge about you.
Clinical staff will be able to treat you more efficiently knowing what medication
you are on, if you have any allergies and what blood tests you have had. Sharing
medical records in this local way with your expressed permission, will lead to a
much higher quality of care being received from services and can only benefit
you as a patient.
If you do not wish for your record to be available or shared with other service
providers please complete an “Opt Out” form available in the practice. Please ask
a receptionist.
Staff comings and Goings
•
Dr Jo Burt will be Job Sharing with Dr
Bloss from May 2012. Dr Boss’s patients
will have two very experienced GPs for the
price of one!
•
Dr Jo Burt has worked at our Backwell surgery
for the last two years so knows us well.
•
We have a new trainee GP working with us
at Brockway, Doctor Ben Spargo will be
with us until the end of July 2012
•
The practice has completed a recent staffing
restructure, which sadly resulted in one senior
member of staff being made redundant. As a
result we have now recruited FIVE new
reception/admin staff to support front line
services. This will hopefully make a positive
difference to patient services.
WEBSITE
Please take time to visit our surgery
website.
http://www.backwellnailseasurgery.nhs.uk/
•
•
The practice welcomes. Audrey, Jill, Ann,
Elaine and Barbara as new Receptionist/
Administrators.
Nurse Christine Westcott resigned in April as
she is moving away from the area.
•
Heather Skudder is our new Research
Nurse and will be based at our Brockway
Surgery
•
Michelle Haines is our new Saturday HCA and
will be delivering our NHS health checks.
•
Our senior nurse Sue Haggo will be retiring
13th July. Sue has been working at the
practice for 27 years and will be sadly
missed by patients and staff. If you would
like to sign a card from patients please ask
at reception.
•
Liz Pemberton will be joining the Practice on
the 2nd July as our new Senior Lead Nurse. Liz
is an experienced nurse in Diabetes and
Asthma, along with all treatment room skills
•
Julie Howard will be joining the Practice as
Nurse. Julie also is an experienced nurse
in Asthma, Diabetes, and Treatment Room.
Julie is also a nurse prescriber.
You can find a range of useful
information about your surgery from•
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How to contact us
Clinics and services
Prescriptions
Who to contact when the practice is
closed
What to do if you wish to make a
comment or complain about health
services
PPG registration and information
Online surveys
Travel Vaccination
Your Health
Long Term Conditions
Minor Illness
Carers Direct
Sickness certificates
BBC news links
And lots more………………………….
The website is a great way to keep
up to date with news about your
surgery and changes within North
Somerset, especially if you do not
visit the practice regularly.
We will keep the website updated
with news that will be of interest to
our patients
If you have any comments, compliments or
complaints please inform Debbie Penney –
Practice Manager
MONTH DAY YEAR
VOL 1 ISSUE 1
PPG/ PRG
2011/12 Patient Survey Results and ACTION
PLAN
The results of our 2011/12 patient survey is
available on our website or if you would like a
copy please ask at reception.
Many thanks to patients that participated, our
results were excellent as you will see……..But
there is always room for improvement!
FREE NHS Health
Checks
Patients may have seen some recent local
publicity about free NHS Health Checks
The Practice will be inviting patients for NHS
INSERT HEADLINE HERE
Health Checks to people aged between 40
and 74 once every five years.
OSTEOPATH
We have a PRIVATE
Osteopath service operating
from Brockway Health
Centre from July 2012
The check is to assess your risk of
developing heart disease, stroke, kidney
disease or diabetes. If there are any warning
signs, then together we can do something
about it.
Sasha Wilson (Osteopath)
will have clinics all day
Monday and Friday.
This health check is about prevention by
taking early action; you can improve your
health and prevent the onset of these
conditions. There is good evidence to back
this up.
Clients using this service
will need to check in at
reception as the Osteopath
work is independent of the
practice.
The check should take about 20–30 minutes
and is based on straightforward questions
and measurements such as age, sex, family
history, height, weight and blood pressure.
There will also be a simple blood test to
measure your cholesterol level.
BACKWELL IMPROVEMENTS
We will soon be starting
to update Backwell
Surgery, as it is looking
a bit tired. We hope to
get a lot of the work
done around clinics and
would like to apologies
in advance for any
disruption. We hope
Backwell Patients will
like the changes.
Following the check, you will receive free
personalised advice about what you can do
to stay healthy.
Appointments will be available in the
summer 2012 every other Saturday with our
newly appointed HCA. There will also be
some appointment availability weekdays in
the evening.
If you have any questions then please speak
with Nikki or Michele (HCA’s) who will be
happy help.