ShoreTel 212k IP Phone Quick Reference
PHONE OPERATION
OFFICE ANYWHERE CODES
Place Calls
Transfer a call
Use the Speakerphone or a Headset
or
Conference a call
+ ext.
Directory
Use the Directory
Make a Conference Call
Use the Intercom
Redial and Check Missed Calls
Dial Paging Extension
Answer Calls
+
+
+ ext.
+ #
+
or
* * + (star code from below)
Park a call
UnPark a call
Pick Up a Remote Extension
+ ext.
+ password + # +
(3) + #
Pick Up the Night Bell
Use the Intercom
Adjust Handset, Headset,
or Speakerphone Volume
Barge In
to select
Silent Monitor
Answer Call Waiting
Toggle the Hunt Group Status
select appropriate call key
Whisper Page
Interact with Calls
Change CHM and Forwarding
Mute a Call
Change Extension Assignment
Hold
Place a Call On or Off Hold
Transfer a Call
Unassign Extension Assignment
Transfer
+ ext.
Join Calls
+
Park Calls
lift handset +
Unpark Calls
Log In and Out of Workgroups
Adjust the Display Contrast
Options
Options
Assign Extension to External Number
*
*
*
*
*
*
*
*
*
1
1
+ ext.
1
2
+ ext.
1
3
+ ext.
1
4
1
5
+ ext.
1
6
+ ext.
1
7
+ ext.
1
8
+ HG ext.
1
9
+ ext.
Voice Mail
Voice Mail
Voice Mail
Voice Mail
+ password +
#
+
7
2
+ password +
#
+
7
3
1
+ password +
#
+
7
3
2
+ password +
#
+
7
3
3
(2) + #
+
Change Call Handling Mode
#
QUICK REFERENCE OF COMMON STAR CODES
number provided by administrator
Options
#
Access other star codes
Intercom
Transfer
Select a Ring Tone
Hang up
+ ext.
lift handset or
Divert a Call
Hold a call
+ #
Conference
Redial
* * + destination + # #
* * + destination + * *
* *
+ #
TROUBLESHOOTING
(3) + # + ext. + #
View Phone Information
+ I-N-F-O + #
Reboot Your Phone
+ R-E-S-E-T + #
+ password + # + # + next + #
+ password + #
press and hold
+
to select
+I-N-F-O+ # + Con-/+
Note: For additional details on the information contained in this Quick Reference card, please
consult the 212k User Guide.
VOICE MAIL
Log Into the Main Menu
Log In from Another Extension
Voice Mail
#
#
+ password + #
+ ext. + password + #
Note: For more information about voice mail features, please consult the Voice Mail Quick Reference.
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333
www.shoretel.com
This product is covered by one or more of the following patents: United States Patent 6,996,059, United States Patent 7,003,091, United States Patent 7,167,486, United States Patent 7,379,540, and
PN 800-1055-04
United States Patent 7,386,114. ShoreTel, Inc. All rights reserved.
ShoreTel 212k IP Phone Quick Reference
GUIDE TO STATUS ICONS
Function Keys
Perform core
telephony functions
(Voice Mail, Transfer,
Options, Conference,
Directory, Intercom,
Redial, Hold)
Menu Key
Select Key
Handset with
Finger Rest
Speaker
Delivers
high-quality
wideband
sound.
Indicator LED
Flashing light alerts the
user to incoming calls and
unheard voice messages.
6OICE -AIL
4RANSFER
/PTIONS
#ONFERENCE
$IRECTORY
)NTERCOM
2EDIAL
Headset jack
Custom Keys
12 custom keys with tri-color
indicators can be congured
as call appearance keys,
monitored extensions, line
appearances, or programmed
keys.
(OLD
!"#
*+,
$%&
-./
0123
456
789:
AM "OB "ERRYESSA
)NTCM
SIL-ON
LCD Display
79 x 134 pixels, monochrome
K
'()
Handset
jack
ShoreTel IP 212k Idle Interface
Function Keys
Overlay
Vinyl overlay imprinted with international
symbols.
ShoreTel IP 212k Outbound Call
Time and date
User's name
Note: Time, date
and user name scroll
across upper two
lines to display full
name of phone,
user's Call Handling
Mode status, and
Workgroup Agent
status.
&RONT DESK
)NTCM
SIL-ON
BARGE
BARGE
PARK
SPD
PARK
SPD
UNPARK
SPD
UNPARK
SPD
PAGE
SPD
Microphone
Dial Pad
Audio Control Keys
Volume button controls handset, headset, speaker,
and ring volume. Mute, Speaker, and Headset keys
become illuminated when functions are active.
Note: You can connect a supported headset into the 212k IP Phone by plugging the headset into
the headset jack at the left corner of the phone chassis. Contact your system administrator for details.
GUIDE TO LEDS
Your ShoreTel 212k IP phone also provides color cues to help you determine the operational status.
Note that these patterns apply to ShoreTel 6.1 (build 11.15.2603.0) and higher.
Steady Green - in use by you
Blinking Green - (Slow blink: 1s on/1s off) incoming call
Blinking Orange - (Fast blink: .25s on/.25s off) on hold or call parked
Steady Orange - extension’’s call handling mode set to Do Not Disturb
Steady Red - in use by other party (applies to BCA and Extension Monitor)
PAGE
Sample Custom
Key Labels
(These may
appear different
on your phone.)
SPD
Main Display
Unheard Voice Messages
Missed Calls
Logged Into Workgroup
Logged Into Workgroup, In Wrap-Up
Logged Out of Workgroup
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333
www.shoretel.com
Receiving
party's name