Have you:
Recently had surgery?
Had a new medical diagnosis?
Had medication changes?
Recently been discharged from the hospital?
If you answered yes to any of the above questions you may qualify for a
St. Mary Home Care registered nurse or licensed rehabilitation therapist
to provide care in the comfort of your own home. Our programs help keep
you safe, support your recovery, and provide peace of mind for you and
your family!
Services include:
•
•
Skilled Nursing
Rehab. Therapy
•
•
Telehealth Monitoring
Medication Management
•
•
Disease Management
And much more…
Turn to us. A hospital stay is not required to qualify for home care services.
Paid for by most insurance companies.
1.888.690.2551
06-08956
©2014 HCR Healthcare, LLC
Your bridge from hospital to home.
ManorCare Health Services - Oxford Valley
1480 Oxford Valley Road • Yardley, PA 19067
215.321.3921
www.manorcare.com/OxfordValley
We realize choosing where to go for posthospital rehabilitation and skilled nursing is a
monumental decision. It’s important to choose
the facility that understands your needs and is
focused on helping you meet your goals.
If you would like to learn more about
MedBridge, please contact our admission
team for more information or to set up a tour.
In This Guide
Telephone Directory
Welcome to
St. Mary Medical Center
Patient Safety
2
3-4
5-7
Identification5
5
Infection Prevention
Drills5
6
Enlist a Health Care Partner
Falls6
6
Hourly Rounding
6
Call Button
Electrical Appliances
7
Cellphones7
Condition HELP
7
7
Leaving Your Room
Colored Alert Wristbands
8
Medicine Safety
9
During Your Stay
10-11
10
Organ Donation
Valuables10
10
Fire Alarms
10
MyHealth Patient Portals
Advance Directives
10
11
Ethics Committee
St. Mary Medical
11
Center Foundation
11
Guardian Angel Program
Electronic Health Record
11
Your Health Care Team
12-13
Pain Management
13-14
10 Ways to Improve
Communication While
in the Hospital
14-15
Discharge Planning
16-17
Amenities
17-18
Visiting a Patient
19
Your Privacy &
Health Information
20
Interpretation Services
Notification
21-22
Television Channels
23
Rights & Responsibilities 24-27
National Patient Safety Goals 28
Financial Information
29
and Assistance
Joint Commission Notice
30
An Important Notice
to Medicare Beneficiaries 30
St. Mary Medical Center
31-32
Healthy Living
Sudoku
33
St. Mary Medical Center Map 34-35
Notes
36
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nor should it be construed as containing, medical advice. Talk to your doctor before making any lifestyle or treatment changes. Sponsors
are responsible for the material provided, and your healthcare provider’s participation in the program does not represent an explicit or
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www.StMaryHealthcare.org 215.710.2000 :
1
Telephone Directory
MAIN NUMBER
215.710.2000
Billing
215.710.6500
Gift Shop (Beehive)
215.710.2221
Foundation Office
215.710.2591
Patient Information
215.710.2098
St. Clare Pharmacy
215.710.7427
2
Cancer Center
215.710.5300
Cardiac/Pulmonary Rehab 215.710.2191
Children’s Health Center (Bensalem) 215.245.8873
Communications (Public Relations) 215.710.2090
Diabetes Education Center
215.710.5812
Emergency/Trauma Center
215.710.2100
Family Resource Center (Bensalem)
215.245.8563
215.710.6546
Financial Counseling
Holistic Center
215.710.6948
Home Health Services
267.569.0760
Human Resources
215.710.2045
IndustriCare215.710.5795
LIFE St. Mary
267.991.7600
Maternity Services
215.710.6667
Mother Bachmann
Maternity Center (Bensalem)
215.245.4334
Nutrition Counseling
215.710.2058
267.757.8060
Outpatient Dialysis
Outpatient Registration
(Lab and EKG)
215.710.5068
Pain Management Center
215.710.2444
Parenting Resource Center
215.710.5976
Perinatology215.710.4742
Physical Medicine and Rehab Center 215.710.2223
Physician Referral
215.710.5888
Pre-Admission Testing 215.710.2209
Outpatient Scheduling (X-Rays,
CAT Scans, Ultrasounds, MRI)215.710.2208
215.710.2185
Radiology Film and Report Pickup
Sleep/Wake Disorders Center
215.710.6744
Social Services
215.710.2072
215.710.5902
Spiritual Care
Palliative Care 215.710.4616
215.710.2097
Volunteer Services
Wellness Center
215.710.6861
Wound Healing and Hyperbaric
215.710.4325
Medicine Center
: www.StMaryHealthcare.org 215.710.2000
Welcome to St. Mary Medical Center
St. Mary Health, a member of Trinity Health, the
nation’s second largest Catholic health care organization,
is an integrated health care system based in Langhorne,
PA. At the core is St. Mary Medical Center, the most
comprehensive medical center in the Bucks County
region. The St. Mary health staff of more than 700
physicians, 3,200 colleagues, and 1,100 volunteers is
committed to providing excellent patient safety and
compassionate, quality care through an enhanced and
expanding array of health and wellness services designed
to meet community needs now and in the future. For
a full listing of the health care services St. Mary Health
offers, visit www.StMaryHealthcare.org.
Smoke-Free Campus
Help us provide a
healthy environment for
our patients, visitors and
employees by adhering
to our tobacco-free
policy. Smoking or the
use of other tobacco
products is prohibited
at all medical center
locations, including
inside buildings, outside
buildings, parking areas
and garden spaces.
This policy applies to
all faculty, staff, students,
patients and visitors.
www.StMaryHealthcare.org 215.710.2000 :
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Welcome to St. Mary Medical Center
Patient
Representative
Patients or family
members with questions
or concerns may
call 215.710.6976 to
speak with the patient
representative. The
patient representative
program is consistent
with our holistic
commitment in
respecting the dignity
of each patient.
4
Helping You Feel Right At Home
Our goal is to make things easy for you when registering
as a patient.
Your physician, who is a member of the St. Mary medical
staff, has approved your admission to the hospital.
During the registration process, we will need to obtain
information from you and will ask questions that are
important to your medical care. This information
becomes part of your medical record and remains
strictly confidential. Your cooperation in answering
these questions accurately and completely will be greatly
appreciated. Please bring your insurance card(s) and
photo identification with you to the hospital. In order
to follow new federal guidelines aimed at reducing
medical identity theft, you will be asked to provide
proper identification, including your name, address,
phone number, Social Security number, and insurance
information. These cards need to be provided every
time you visit the hospital. Upon admission, you or
your legal representative will be asked to sign a consent
form for medical treatment. A parent or guardian must
sign a consent form for a patient under 18 years of age.
You also will be asked to sign insurance and financial
responsibility agreement forms. When you are admitted,
you will be given the opportunity to be included in the
hospital directory. This allows us to direct your family,
clergy, friends, phone calls, and flower deliveries to your
room. We also encourage you to give your room number
to friends and relatives you wish to see while you are
hospitalized.
: www.StMaryHealthcare.org 215.710.2000
Patient Safety
Keeping you safe is as important to us as your care. At
registration, it is important that you provide staff members
proper identification, including your insurance card and
a photo ID, at each visit. It is our policy to request this
information each time you register to ensure the information
we have in our system is current and to comply with federal
regulations aimed at preventing identity theft. An ID band
will be placed on your wrist. The ID band has information
that is specific only to you and is a critical tool to help
keep you safe. Make sure all information on your ID band
is correct and, if it is removed for a procedure, that it is
promptly replaced.
Identification
After you are in the hospital, you will be asked to provide
information such as your name and date of birth prior to
receiving medications or undergoing other procedures.
This ensures we have the right patient and are performing
the appropriate procedure. Please take an active role in
helping us to keep you safe by paying close attention to the
questions you are asked. This very simple act of confirming
your identity is an important part of our patient safety
program, and we appreciate your help and understanding.
If your health care provider does not check your ID band
at every encounter, or if you think you’re being mistaken
for another patient, please speak up.
Drills
Fire and disaster drills
are held frequently
at St. Mary Medical
Center and are not a
cause for distress. We
apologize for any patient
inconvenience during
these brief interruptions
of service, but the drills
are necessary in keeping
staff prepared to handle
potential emergencies in
the interests of patient
safety.
Infection Prevention
We care about your health and safety at St. Mary Medical
Center. One of the ways we provide outstanding care
for you is through practicing good hand hygiene. Proper
hand hygiene is the very best way to prevent the spread of
infections. Health care providers should wash their hands
with soap and water or use an alcohol hand cleaner prior
to caring for you and before leaving your room. It is okay
to ask us if we have washed our hands. Also please have
your visitors use the alcohol hand cleaner before and after
visiting you.
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5
Patient Safety
Enlist a Health Care
Partner
Consider bringing a
trusted family member
or friend to the hospital
to partner with you.
With your permission,
this person, your
advocate, can ask
questions that you may
not think of while you
are under stress and
can help you remember
the answers. Ask this
person to stay with you,
even overnight if you
like. Having someone
else to listen and ask
questions with you can
be a big help when it
comes to understanding
information and
remembering
instructions once back
at home.
Pennsylvania state law mandates hospitals to notify
patients if they have developed an infection during
their hospital stay. Our goal is to reduce and eliminate
hospital-acquired infections and provide you with the
best care possible. The infection prevention team is
pleased to answer any questions you may have regarding
infection prevention. Please contact the department at
215.710.6643 with any questions.
Falls
A fall while in the hospital could delay your recovery or
cause additional harm/injury. Please do not get out of bed
without help, even if you feel okay. The main cause of falls
in the hospital is toileting, so please do not attempt to
go to the bathroom without assistance. Other important
points to remember: Keep the call button close to you,
never climb over beds, and never grab beds, chairs or tables
to support your weight; they have wheels and may move.
Hourly Rounding
A member of your care team will come to your bedside
approximately every hour during the day and at night to
make sure that your care and comfort needs are met. If
you are awake, the staff member will ask you about your
pain level, whether you need to use the bathroom, ensure
your room is organized and free of clutter, and answer any
questions you or your family members may have.
Call Button
At your bedside is a device (it looks like a remote control)
with a button that calls your nurse. Press this button when
you need assistance. Also on the device are buttons to
operate your over-bed lights and your TV. Please ask your
nurse if you need help operating this device. Adaptive call
button devices are available upon request. Please ask your
nurse if you need an adaptive device.
6
: www.StMaryHealthcare.org 215.710.2000
Patient Safety
Electrical Appliances
Leaving Your Room
Electrical appliances from home, such as hairdryers
and other plug-in items, are not permitted in the units.
Special permission to use electronics from home may be
granted in rare instances and must be pre-approved by
our Biomedical Engineering Department. If you have any
questions, please speak with your nurse.
Cellphones
Our patients and their family members or friends
are allowed to use personal devices for photography
of themselves while in the hospital. Photography or
audiotaping of hospital staff or other patients and their
visitors is not permitted, and your respect of others’
privacy is appreciated.
Condition HELP
For your safety, it is
important that we know
where you are at all
times. We request that
you not leave the patient
care unit without telling
your nurse. However,
there are times when
patients choose to leave
the patient care unit to
visit other areas of the
hospital such as the
cafeteria, gift shop, or
garden. If you leave your
unit, please be sure to
tell your nurse.
St. Mary Medical Center knows that families are a vital
part of the medical care team. We realize that they know
the patient better than anyone, and we want them to
partner with us to keep their family member safe while
hospitalized. If a family member or any visitor becomes
concerned about a significant change in a patient’s
medical condition while at St. Mary Medical Center, he
or she can call for our medical emergency team called
Condition HELP. The Condition HELP team is a
group of trained hospital staff who takes care of medical
emergencies and provides a safety net for our patients.
Examples of reasons to call Condition HELP include—
if the patient isn’t breathing well (too fast or too slow),
you can’t wake them up, the patient complains of chest
pain or a fast heartbeat, the patient is confused or just
doesn’t look right to you. Call 3111 from any hospital
phone for Condition HELP.
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7
Colored Alert Wristbands
About Colored Alert
Wristbands
Wristbands are used to
quickly communicate
certain health care
information. Some of the
wristbands are colored
and designate certain
health care conditions
and status to alert
everyone who cares
for the patient. Upon
admission or at any point
during your hospital stay,
a colored alert wristband
may be placed on your
wrist. The different colors
have different meanings.
Words are included on
the wristbands to further
reduce the chance of
confusion about the alert
messages.
Wristband Colors and Meanings
Red = Allergy
This wristband is for patients who have allergies to
anything—food, medicine, dust, grass, or even pet hair.
Any allergy is important information for your health care
team.
Yellow = Fall Risk
Your health care team wants to prevent falls at all times.
Some patients need help to move or walk, especially those
patients who have become weakened by their illness. A
yellow wristband is for patients who need extra assistance
when walking so they don’t fall.
Green = Latex Allergy
Many products used in hospitals are made of latex. A green
wristband is for patients who have allergies to products
containing latex. Your health care team will substitute
non-latex products for you.
Pink = Restricted Extremity
Some patients have past or current conditions that would
prohibit the use of a certain extremity for various reasons.
Patients with this condition wear a pink wristband on the
affected extremity to alert staff to avoid using this limb for
blood draws, IV insertions, and other medical procedures.
White = Identification Arm Band
A white wristband is used for patients arriving at the
hospital for direct, urgent, and emergency admissions;
surgical procedures; and admission into several ancillary
departments. The wristband will include the patient’s
identifiers (name, birth date, age, gender, medical record
number, account number, and date of service).
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Medicine Safety
While you are in the hospital, it is
important to talk to your health care
team about your medicine. Bring a list
of medicines you are taking at home,
including:
n Prescription medication
n Over-the-counter medication
n Vitamins n Herbals and healing teas
n Food supplements
n Medication from someone else
n Antacids
n Cough, cold or allergy medication
n Ibuprofen/Motrin®/Advil®
n Acetaminophen/Tylenol®
n Aspirin
n Laxatives, stool softeners
n Alcohol
n Recreational drugs
Tell your health care team if you have
had any reactions from foods, medicines,
or latex products and what the reaction
was. This information is important
when considering your treatment plan.
Make sure your ID bracelet is visible and
accurate. This information will be used
when your nurse gives you your medicine
during your hospital stay. Look at all
medicine before taking it. Discuss with
your nurse what each is used to treat and
possible side effects. Report any problems
you are having while taking your
medicine to your health care team.
Ask your health care team about your
medicine:
n What is the name of the medicine?
n What is it used for?
n What does it look like?
n What time should it be taken?
n What should you expect from the
medicine (good and bad side effects)?
n What effects should you report
right away?
A pharmacist is available to answer
questions about your medicine. If you
want to talk to a pharmacist about your
medicine, including possible side effects
or how to take your medicine when you
go home, let your nurse know. Your nurse
can contact a pharmacist, who can come
to your room.
Do not take medicine you brought
to the hospital from home. You should
give your personal supply of medicine to
someone to take home for you. If this is
not possible, your medicine can be given
to your nurse and stored until you leave
the hospital.
At discharge, you will be provided
with a list of medicines to take at home.
Please look over this list and ask any
questions you have about your medicine
before you leave. After discharge, always
carry an updated list of medicine that
you are taking. Your list should include
all prescriptions and over-the-counter
medicine, including herbal products,
vitamins, and dietary supplements. Be
sure to list the name of the medicine,
dose, and how often you take it. Also
note how the medicine is taken (e.g. by
mouth, with or without food). Every
time medicine is started, stopped or
changed, be sure to make those changes
to your list. Share the list with all of your
health care providers. The list will be
helpful in an emergency, so keep it with
you at all times.
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9
During Your Stay
Organ Donation
State law requires
medical centers to make
requests for organ and
tissue donations when
appropriate. St. Mary
Medical Center supports
the concept of organ
and tissue donation.
Patients are encouraged
to advise their family
members and physicians
if they have signed an
organ donor card or
want to be an organ or
tissue donor.
Valuables
The Security Department strongly advises patients to leave
all valuables at home or give them to a family member for
safekeeping. If that is not possible, please tell your nurse that
you want your items secured until you or your family retrieves
them. The hospital cannot be responsible for lost items.
Fire Alarms
When a fire alarm sounds, visitors should follow these
guidelines:
n Visitors should remain where they are, whether in a
patient room or waiting area, and wait for instructions.
n Visitors should not use elevators to exit the building.
n When directed, visitors should follow the exit signs to the
stairwells and on the first floor.
MyHealth Patient Portals
St. Mary has two easy-to-use, secure portals: one to give you
access to your medical records from hospital services, and one
for your St. Mary physician’s office. For more information,
please visit StMaryHealthcare.org/myhealth.
Advance Directives
Advance directives (formerly known as living wills) are
documents you create while you are feeling well and
thinking clearly that explain to your family and your health
care providers the extent of medical treatment you wish to
receive—or not receive—should you become unconscious or
too ill to make the decision at a later point in your life.
Health care issues can be complex and confusing. They can
be compounded by an accident or illness that renders you
incapable of making your wishes for your own care known to
your doctor and loved ones. To ensure that your intentions
are known and honored, you should discuss them with your
doctor and your family before a stressful health care decision
must be made.
Additional information regarding advance directives is
available by contacting 215.710.5902.
10
: www.StMaryHealthcare.org 215.710.2000
During Your Stay
Ethics Committee
You may have difficult ethical decisions to make regarding
your care or the care of a loved one. St. Mary Medical Center
has an Ethics Committee composed of doctors, nurses, clergy,
an ethicist and laypersons responsible for education, policy
development and consultation.
If you would like to arrange a consultation with the Ethics
Consultation Subcommittee to help you with difficult
treatment decisions, your doctor or nurse can make the
arrangements for you. Requests for an ethics consultation can
be made at any time, 24 hours a day. For more information
about the ethics consult process, call the chair of the Ethics
Resource Team at 215.710.5140 or the palliative care
coordinator at 215.710.4616.
St. Mary Medical Center Foundation
St. Mary Medical Center Foundation raises charitable
support for emergent technologies, cutting-edge
equipment, and care for the poor and underserved.
You can make a gift by visiting our website at
www.StMaryFoundation.org, calling 215.710.2591
or mailing it to the Foundation Office at 1 Summit
Square, Suite #300, 1717 Newtown-Langhorne Road,
Langhorne, PA 19047.
Electronic
Health Record
We use a computer
to keep track of
our patients’ health
information. You will see
your health care team
members using the
computer to enter the
answers to questions you
are asked, to review and
explain your test results,
record your medicines
and treatments, and
share your health
information with you.
Entering this information
into the computer also
provides other caregivers
with up-to-date
information while taking
care of you.
Guardian Angel Program
The Guardian Angel Program provides an opportunity for
patients and family members to make a donation to support
St. Mary programs and services while recognizing a caregiver
whose attention or service made a difference during their stay.
Brochures are available in the hospital reception areas. For
additional information, please call 215.710.5894.
www.StMaryHealthcare.org 215.710.2000 :
11
Your Health Care Team
St. Mary Medical Center has a team of
professionals dedicated to providing you
with extraordinary care. Your team includes:
Medical Staff
The doctor who admits you is responsible
for your care. Sometimes a hospitalist or
intensivist, a doctor who cares only for
hospitalized patients, will coordinate
your care. Your doctor will discuss the
plan for your care and answer questions
about your condition.
Nursing Staff
The nursing staff will care for you 24 hours
a day. Your nursing staff includes registered
nurses, nursing assistants and the unit
secretary. This team will collaborate with
all members of your health care team to
coordinate and carry out the plan for your
care. The nurses also will provide you with
education and be there as your advocate.
Care Management
Our care management staff of nurse
care managers and social workers will
help to coordinate your care during your
hospital stay and ensure you have a safe
discharge plan.
Registered Dietitian
The Food and Nutrition Department is here
to serve you and ensure that your nutritional
needs are met as prescribed by your
physician. Being in the hospital is a stressful
situation emotionally and physically. Your
body may need additional protein and
calories, as well as other nutrients to help
you heal. Registered dietitians are available
to speak with you and your family about
your nutritional needs. During your stay,
if your physician orders a nutritional
supplement along with your meals, please
continue this at home until you speak with
your primary care physician.
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Pharmacist
The pharmacist reviews doctor orders for
correct doses, checks for drug interactions,
provides information and drug therapy
recommendations to doctors and patients,
analyzes clinical patient data to ensure
appropriate drug therapy, provides patient
education, and assesses adverse drug
reactions.
Rehabilitation Services (Physical
Therapy, Occupational Therapy,
Speech Therapy)
This team will provide treatment to help
you attain maximum physical function,
a sense of well-being and a personally
satisfying level of independence.
Respiratory Therapist
Also known as respiratory care
practitioners, these staff members
evaluate, treat, and care for patients with
breathing or cardiopulmonary disorders.
Some services that respiratory therapists
may provide are administration of
oxygen, cardiopulmonary resuscitation,
management of mechanical ventilators,
administration of drugs to the lungs,
education, measurement of lung function,
and assisting doctors with bronchoscopy.
Patient Relations
Patient relations staff is available to help
you if you have a complaint or concern that
is not being addressed by your immediate
caregivers. Our staff is available to listen
to and address your identified concerns,
enhance communication, and attempt
resolution. Patient Relations has a strong
commitment to patient satisfaction.
Volunteer Services
Many people from our community
volunteer at St. Mary Medical Center every
day. They provide a variety of services,
Your Health Care Team
including newspaper, flower and mail
delivery, escorting patients, visiting patients
and information services at the front desk.
For information on volunteer opportunities
at St. Mary, please call 215.710.2097.
Spiritual Care
Spiritual Care is available to patients,
families, caregivers, physicians and staff
members who seek ministries of growth,
hope and healing. Our chaplains can be
contacted by calling 215.710.5902 or
asking your health care provider to make
this contact on your behalf.
Special Diagnostics
Special Diagnostics provides all respiratory
care services within the hospital. These
services include breathing treatments and
oxygen administration. In addition, the
department provides cardiology services
such as EKGs, cardiac doppler studies and
cardiac stress testing.
Public Safety Officers
Public safety officers, one of the most
visible staff in the facility, provide
protection and ensure a safe environment
for patients, visitors and staff. Some of
the many responsibilities and services
Public Safety provides are to safeguard
patient valuables and hospital property,
and provide directions and escorts on or
around the campus.
Dietary Host/Hostess
The dietary host or hostess provides the
highest level of service to you during
your stay and ensures your nutritional
needs are being met based on the diet the
physician has ordered to help you get well.
Services provided include delivering your
meals, assisting with filling out menus and
working with hospital staff to customize
your nutritional needs.
Pain Management
Pain Management
While you are a patient at the hospital,
you may experience discomfort or
pain. It may be due to disease, surgery
or a procedure. Your health care team
will work with you to keep you as
comfortable as possible. The following
information may help you prepare and
understand how we work together to
manage your pain or discomfort.
Communicating Pain
Everyone involved in your care works
together to get your pain under control.
Physicians plan and order treatment for
pain, nurses carry out and monitor the
treatment, and you, the patient, must
tell nurses and physicians when you
are experiencing pain and how your
pain management plan is working. To
more easily tell your caregivers about
your pain, patients are asked to use the
pain scale on page 14. The scale helps
physicians and nurses measure how well
the treatment is working and adjust
the treatment plan if needed. By using
the pain scale, caregivers will better
understand your pain.
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13
Pain Management
Hospital Stay and At-Home Patients can help control pain by:
nT
alking with your physician or nurse about how much pain to expect
nT
elling your physician and nurse how you have best dealt with pain in the past
nA
sking about different kinds of medicine or treatments to relieve your pain
nA
sking for pain medicine when your pain first begins
n Telling your physician and nurse how much pain you are having using the pain scale
nT
elling your physician and nurse if the treatment has helped by using the pain scale
nT
elling your physician and nurse about any concern you have about taking pain
medication
nT
elling your physician or nurse about any side effects that you may experience like
nausea, vomiting, weakness, hard stools (constipation), drowsiness, unsteadiness or
dizziness
Other Ways to Help Reduce Your Pain
nD
eep breathing: Take five deep, slow breaths that fill your chest all the way to your
stomach
nR
elaxation: Listen to a book on a tape or music, meditation or prayer
nD
istraction: Focus your attention on something else such as television, radio, games and
talking with others
nE
xercise: If you have had surgery, focus on staying active and getting your body moving
10 Ways to Improve Communication
While in the Hospital
Good health care begins with good
communication. However, research
indicates that as many as half of
adults in this country have problems
understanding health information.
There are many reasons for this.
Often, health care professionals use
terms that patients may not know.
For example, you may use the word
“stomach ache” to describe how you
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feel and your doctor may use the word
“gastroenteritis.” Often times patients
report they cannot remember what their
doctor has said after they leave. Taking
steps to make sure you understand
information your doctor has given you is
important, as miscommunications and
misunderstandings can lead to serious
situations where people do not receive
the medical treatment they need.
10 Ways to Improve Communication
While in the Hospital
The following steps can help improve
communication between you and your
doctor:
Picture it
Write down any questions or concerns
you have about your health and use
it when discussing your health care with
the doctors and nurses.
A picture can be worth a thousand
words. Ask your doctor to draw a
picture or give you an illustration of
the concept he or she is talking about.
For example, a doctor might suggest
certain exercises for someone with low
back pain. A drawing may be far easier
to understand than a spoken description.
Ask for definitions
Slow down
Make a list
If your doctor uses a word you do not
understand, ask him or her to explain
using plain language. Many words sound
alike or have different meanings when
talked about in health care. For example,
whereas the word “negative” has bad
implications outside a doctor’s office,
when a test comes back negative, it is
good news. It is okay to say you don’t
understand.
If your health care provider speaks
quickly, ask him or her to speak slowly
so you do not miss information.
Know your goals
Don’t come alone
Ask your doctor to define your health
care goals. For example, if your doctor
tells you to check your blood pressure to
make sure it is within normal range, you
will need to know what “normal” means.
Do the talking
After your doctor, nurse or other
health care worker has finished
explaining something to you, explain
it back to them. This will help you
remember it and help to make sure
everyone understands the information
in the same way.
Don’t be shy
If you have concerns regarding
treatment, tell your health care provider.
He or she may have information that
will relieve your concerns, or there may
be alternative treatments.
Consider bringing a trusted family
member or friend. Having someone
else with you can be a big help when it
comes to understanding information
and remembering instructions once back
at home.
Ask for a recap
Ask your doctor to repeat the main
points.
www.StMaryHealthcare.org 215.710.2000 :
15
Discharge Planning
St. Mary Medical Center is committed
to accommodating the needs of all our
patients through well-coordinated and
thoughtful care, including the transition
to home or your next place for care. Please
remember that once your doctor has
discharged you, there still are many things
that have to be completed before you
leave the hospital, including prescriptions,
instructions about your home care and
follow up appointments. Sometimes this
process can take up to three or four hours.
Your nurse can give you the best estimate
of the time you will actually be leaving.
We know you are eager to go home, and
we thank you for letting us take care of
you. You can reach the Care Management
office at 215-710-2048 or the Social Work
office at 215-710-2072.
Things to Know Before You Leave the
Hospital
Make sure you have the following
information before you leave the hospital:
Discharge Instructions – This is an
overview of why you were in the hospital,
which healthcare professionals saw you,
what procedures were done and what
medications were prescribed.
Medications List – This is a listing of what
medications you are taking, why, in what
dosage and who prescribed them. Having
a list prepared by the hospital is a good way
to double-check the information.
Prescription Rx – A prescription for any
medications you need. Be sure to fill your
prescriptions promptly so you don’t run
out of needed medications.
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Follow-Up Care Instructions – Make
sure you have paperwork that tells you:
n What, if any, dietary restrictions you
need to follow and for how long
n What kinds of activities you can and
can’t do, and for how long
n How to properly care for any injury or
incisions you may have
n What follow-up tests you may need and
when you need to schedule them
n What medicines you must take, why and
for how long
n When you need to see your physician
n Any other home care instructions for
your caregiver, such as how to get you in
and out of bed, how to use and monitor
any equipment, and what signs and
symptoms to watch out for
n Telephone numbers to call if you or your
caregiver has any questions pertaining to
your after-hospital care
Outpatient Services and Community
Resources – When you leave the
hospital, you may need to spend time in
a rehabilitation facility, nursing home or
other institution. Or you may need to
schedule tests at an imaging center, have
treatments at a cancer center or have inhome therapy. Be sure to speak with your
nurse or physician to get all the details you
need before you leave.
Follow-up
St. Mary Medical Center cares about
your transition from the hospital. For
this reason, you may receive phone calls
from us after your discharge. These calls
may include questions about following
Discharge Planning
your discharge instructions, such as
making follow-up appointments, filling
prescriptions, etc. You also may be asked
about positive and/or negative aspects of
your stay. We appreciate your feedback
about what we do well, as well as how we
might improve.
Patient Satisfaction Survey
Your comments are valuable in helping us
determine if we are meeting your needs
and expectations for service excellence.
After your stay at St. Mary Medical Center,
you may receive a questionnaire in the
mail asking your opinion on the services
you received. The Medical Center will give
special recognition to those named for
their accomplishments and devotion to
duty. Please take a few moments to answer
the questions and mail it back using the
postage-paid envelope that will accompany
the survey. If you have any questions or
concerns about your care during your
hospital stay, please call our patient
representative at 215.710.6976.
Health care is a team effort – Make
your doctor and nurses partners in your
health with open communication. This is
your health, and it is important that you
understand how to take care of it.
Amenities
Patient Dining and Room Service
When you are ready to order your meal,
please dial 3663 (FOOD) and a hostess
from our room service call center will be
happy to help you select menu items that are
appropriate for the diet that your physician
has ordered for you. You may order what
you want, when you want it, within your
dietary restriction, between 7:00 a.m. and
6:30 p.m. You may preorder and select
advanced delivery times. Daily specials also
are available, and your hostess will advise you
of them when you call to place your order. If
you require customized options, speak with
our knowledgeable staff so we may assist you.
Guest trays are available to visitors who
would like to dine with a patient. There is a
$7.00 charge for a guest tray. Vouchers for
these guest trays can be purchased in the café.
Café
Located on the ground floor of the main
hospital. Café hours are:
n Monday through Friday: 6:30 a.m. to
8 p.m.—with a late afternoon closing
hour from 4 p.m. to 5 p.m. The café also
is open Monday through Friday from 9
p.m. to midnight with limited service.
n Saturday and Sunday: 7:30 a.m. to 8 p.m.
—with a morning closing hour from
10:30 a.m. to 11:30 a.m. and a later
afternoon closing hour from 4 p.m. to 5 p.m.
Premium coffee and espresso drinks are
offered at the coffee kiosk Monday through
Friday from 8 a.m. to 3:30 a.m. We accept all
major credit cards and cash. To hear daily café
offerings, call the menu line at 215.710.3121.
St. Clare Pharmacy
Open Monday through Friday from 7:30 a.m.
to 5:30 p.m. Concierge service is available.
www.StMaryHealthcare.org 215.710.2000 :
17
Amenities
The St. Clare Pharmacy is conveniently
located on the ground floor of the St. Clare
Medical Building on the hospital campus.
Co-pays for prescriptions are the same
as other retail pharmacies. E-Prescribing
and E-Fax services are available for your
physician to directly communicate with our
staff, and certain vaccines are available to be
administered.
A concierge service is available to have your
prescriptions filled and delivered directly to
your hospital room before you are discharged.
This saves a trip to the pharmacy after you
leave the hospital. Prescriptions with refills
can be transferred to another pharmacy
after being filled at St. Clare Pharmacy if
you should choose to have the refills filled
elsewhere.
Beehive Gift Shop
The Community League of St. Mary
Medical Center manages the Beehive Gift
Shop, located off the main lobby of the
hospital.
Hours:
Monday through Friday, 9 a.m. to 8 p.m.
Saturday, 11 a.m. to 6 p.m.
Sunday, 11 a.m. to 4 p.m.
The gift shop carries a full line of flowers,
plush toys, snacks and candy, giftware, jewelry,
baby items, reading materials, sundries, and
health and beauty aids. We accept all forms of
payment and offer delivery services right to
your room. For more information, or to place
an order, please call 215.710.2221.
The all-volunteer Community League will
donate proceeds from the gift shop sales
to support the healing environment of the
medical center.
18
: www.StMaryHealthcare.org 215.710.2000
Parking
Visitor parking is available in the lots in front
of the hospital and in the multi-level parking
garage at the rear of the hospital, which has an
entrance into the Outpatient Care Building.
Parking is free for all of our patients and
visitors.
Free valet parking is available from 8 a.m. to
6 p.m. Monday through Friday at the main
hospital entrance, and also 24 hours daily at
the Emergency entrance.
Internet Access
You and your family members can use a
personal laptop computer and most other
mobile wireless devices in the hospital. You
can connect your computer or device to
our Wireless Guest Network by selecting
“guest-net” from the list of networks that
appears when you click on the wireless icon.
Launch your device’s web browser and it will
automatically present a disclaimer page listing
the Terms and Conditions and Acceptable
Use for the Wireless Guest Network. You
must select “I Agree” at the bottom of the
page in order to use guestnet. Most web
browsers are compatible with this process.
Guest-net Wi-Fi connection is an open and
unencrypted wireless network with Internetonly access.
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Exceptional Care
Supporting the
Highest Quality of Life
Attleboro
Nursing and Rehabilitation Center
300 East Winchester Avenue
Langhorne, PA 19047
215-757-3739
www.attleborovillage.com
Wood River Village
LIFECARE RETIREMENT COMMUNITY
Join Us
For a FREE
Lunch & Tour
215-752-2370
3200 Bensalem Blvd. Bensalem, PA 19020
woodrivervillage.com
Special Programs for People with Kidney Disease
Hemodialysis, nocturnal dialysis, home dialysis, peritoneal dialysis
KIDNEY SMART
PROGRAMS
Third Wednesday of every month
4:00-5:00 Langhorne Location
Call Dialysis Centers
to R.S.V.P.
267-757-8060
Third Tuesday of every month
2:00-3:00 Newtown Location
Oxford Court Dialysis
930 Town Center Drive • Langhorne
215-750-9831
Newtown Dialysis Center
60 Blacksmith Road • Newtown
267-757-8060
www.davita.com
Spot a
Stroke
F. A. S. T.
Face.
Arm.
Speech.
Time to call 911.
StrokeAssociation.org
Losing weight’s a lot harder than gaining it…
but very much worth the effort.
With every step, you lower your risk for
type 2 diabetes and heart disease.
It’s not easy. But it is worth it.
Learn how you can help stop diabetes by
losing weight, eating healthy and staying active.
Visit checkupamerica.org or call 1-800-DIABETES.
Visiting a Patient
Visits from family members, friends and clergy are an
important part of healing. Our visitor guidelines were made
to provide for safe and healthy healing for our patients. We
think family is anyone who is important to the patient—
spouses, partners, significant others, children—anyone
whom our patients tell us are family to them. Our patients
also tell us that sometimes they feel overwhelmed and just
want rest. Please keep this in mind if you are a visitor. Some
areas of the hospital might have additional rules about
visiting a patient in order to protect the health of both your
loved one and yourself. Please ask the nurse caring for your
friend or loved one if there are any special rules you need to
follow. Please respect the nurses’ instructions as they work to
do what is best for you and your loved one.
There are a few other things we want you to consider as
you visit your loved ones:
n Please don’t come to visit if you feel sick. You may spread
your germs to your loved one or others.
n Wash your hands when you get here and before you
leave—we don’t want you to take any germs with you.
n In rooms where there is more than one patient, please have
only two visitors at a time for each patient.
n Please help us to keep the hospital quiet by speaking softly
and avoiding unnecessary noise.
n Family and visitors may be asked to leave the room during
tests or treatments, or when the doctor or nurse needs to
examine the patient.
n Ask your loved one how long they may want you to stay;
don’t stay too long and tire them out too much. On the
other hand, don’t assume that your loved one would prefer
to not have visitors. Talk to him or her to see what he or
she wants and needs.
n Visitors are not limited or denied visitation rights on the
basis of race, color, national origin, religion, sex, gender
identity or expression, sexual orientation or disability.
n As mentioned above, family means any person who plays
a significant role in an individual’s life such as spouses,
domestic partners/civil unions, significant others (of both
different and the same sex), and other individuals not
legally related to the patient, but deemed as family by the
patient. Family also includes a minor patient’s parents,
regardless of the gender of either parent.
Quiet hours
Hospital quiet hours
are 8 p.m. to 6 a.m.
During this time, we
encourage patients
and visitors to use low
voices, place mobile
phones on vibrate
and use headphones
when watching TV. If
you are visiting during
quiet hours, please
help us keep noise to a
minimum so our patients
can rest.
www.StMaryHealthcare.org 215.710.2000 :
19
Your Privacy & Health Information
Online Information
For more information
about sharing your
health information
with family members
and friends, or more
information about
HIPAA, visit
www.hhs.gov/
regulations/index.html.
Please also refer to
our “Notice of Privacy
Practices.”
There is a federal law, called the Health Insurance
Portability and Accountability Act of 1996 (HIPAA), that
sets rules for health care providers and health plans about
who can look at and receive your health information,
including those closest to you—your family members and
friends. The HIPAA Privacy Rule ensures that you have
rights over your health information, including the right to
get your information, make sure it’s correct, and know
who has seen it.
What Happens if You Want to Share Health
Information with a Family Member or a Friend?
HIPAA requires most doctors, nurses, hospitals, nursing
homes, and other health care providers and their vendors
to protect the privacy of your health information.
However, if you don’t object, a health care provider may
share relevant information with family members or friends
involved in your health care or payment for your health
care in certain circumstances.
When Your Health Information Can be Shared
Under HIPAA, your health care provider may share your
information face-to-face, over the phone, or in writing if:
n You give your provider permission to share the
information.
n You are present and do not object to sharing the
information.
n A health care provider also may share relevant
information if you are not around or cannot give
permission when a health care provider believes, based
on professional judgment, that sharing the information is
in your best interest.
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Interpretation Services Notification
www.StMaryHealthcare.org 215.710.2000 :
21
Interpretation Services Notification
© 2010 CyraCom. All rights reserved.
22
: www.StMaryHealthcare.org 215.710.2000
Television Channels
The televisions in all patient rooms as well as all TV services are provided
at no charge through a grant from the St. Mary Medical Center Foundation
(www.StMaryFoundation.org). This is one of the many ways that financial support
from our community enhances services and programs at St. Mary Medical Center.
Channel Station
Channel 2
Telemundo
KYW (CBS)
Channel 3*
Channel 4
CNN News
Weather
Channel 5
Channel 6*
WPVI (ABC)
St. Mary Chapel
Channel 7
WPSG (CW)
Channel 8 *
WUTV (FOX)
Channel 9*
Channel 10*
WCAU (NBC)
WPHL
Channel 11*
Channel 12* WHYY (PBS)
EWTN
Channel 13
Room Service
Channel 14 Serenity Channel
Channel 15
Patient Education
Channel 16 Heart Care Education
Channel 17 Channel 23*
TNT
USA
Channel 24* Channel 25
A&E
Channel 26
History Channel
Home and Garden
Channel 27
Travel Channel
Channel 28
Food Network
Channel 29
Discovery
Channel 30*
Channel 31
Oprah Winfrey Network
Channel Station
Channel 32
Discovery Fit
and Health
Channel 33
Turner Classic
Church Channel
Channel 34
Channel 35*
Nickelodeon
TLC
Channel 36* Channel 37Cartoon Network
Disney Channel
Channel 38
Channel 39
CNN Headline
Channel 40Game Show Network
Channel 41
C-SPAN2
LIFE
Channel 42* Channel 43
FOX Family
AMC
Channel 44
Bloomberg
Channel 45
Channel 46Music Channel
(No video)
ESPN Classic
Channel 47* Channel 48
ESPN News
ESPN2
Channel 49
Channel 50
ESPN
Channel 51
Freeform
QVC
Channel 52
Animal Planet
Channel 53
Fox News
Channel 54
TBS
Channel 55
www.StMaryHealthcare.org 215.710.2000 :
23
Rights & Responsibilities
Patient Rights
n You have the right to respectful care,
given by competent personnel, which
reflects consideration of your personal
value and belief systems and which
optimizes your comfort and dignity.
n You have the right to know what
hospital rules and regulations apply to
your conduct as a patient.
n You have the right to expect emergency
procedures to be implemented without
unnecessary delay.
n You have the right to quality care and
high professional standards that are
continually maintained and reviewed.
n You have the right to expect good
management techniques to be
implemented within the hospital,
the avoidance of unnecessary delays
and, when possible, the avoidance of
personal discomfort through effective
pain management.
n You have the right to medical and
nursing services without discrimination
based upon race, color, religion, gender,
sexual preference, age, disability,
national origin, or source of payment.
n You have the right, in collaboration
with your physician, to make decisions
involving your health care. This right
applies to the family and/or guardian
of neonates, children, and adolescents.
n You have a right to know that, as a
Catholic hospital, we do not engage
in the performance of abortions,
sterilizations or euthanasia, and such
procedures are not recognized as rights
of patients to undergo, physicians or
staff to perform, in this hospital.
nY
ou have the right, upon request, to
24
: www.StMaryHealthcare.org 215.710.2000
be given the name of your attending
physician, the names of all other
physicians or practitioners directly
participating in your care, and the names
and professional status of other health
care personnel.
nY
ou have the right to every
consideration of privacy concerning
your medical care program. Case
discussion, consultation, examination
and treatment are considered
confidential and should be conducted
discreetly, giving reasonable visual and
auditory privacy when possible.
nY
ou have the right to request a room
transfer if another patient or a visitor in
the room is unreasonably disturbing you
and another room equally suitable for
your care needs is available.
nY
ou have the right to have all
information, including records,
pertaining to your medical care treated
as confidential, except as otherwise
provided by law or third-party
contractual arrangements.
n You have the right to have your medical
records read only by individuals
directly involved in your care, by
individuals monitoring the quality of
your care, or by individuals authorized
by law or regulation.
n The hospital shall provide you, or
your designated/legal representative,
upon request, access to all information
contained in your medical records,
unless access is specifically restricted
by the attending physician for
medical reasons.
n You have the right to be communicated
with in a manner that is clear, concise,
Rights & Responsibilities
and understandable. If you do not
speak English or are hearing impaired,
you may request an interpreter or an
auxiliary aid.
n You, and/or your designated legal
representative, have the right to
full information in layman’s terms,
concerning diagnosis, treatment and
prognosis, including information
about alternative treatments and
possible complications.
n Except for emergencies, the physician
must obtain the necessary informed
consent prior to the start of any
procedure or treatment, or both.
n You have the right not to be involved
in any experimental, research, donor
program or educational activities
unless you, or your designated/
legal representative, have given
informed consent prior to the actual
participation in such a program.
You or your designated/legal
representative may, at any time, refuse
to continue in any such program
to which informed consent has
previously been given.
n You have the right to refuse any drugs,
treatment, or procedure offered by the
hospital, to the extent permitted by
law, and a physician shall inform you
of the medical consequences of such
refusal.
n You have the right to an ethical
consultation regarding ethical
issues surrounding your care within
the framework established by this
organization.
n You have the right to leave the hospital
against medical advice and to be
informed of the medical consequence
of this action.
n You have the right to formulate,
produce a copy of or request
information on advance directives,
or to appoint a surrogate to make
health care decisions on your behalf.
These decisions will be honored
by this hospital and its health care
professionals within the limits of the
law and this hospital’s mission and
values. If applicable, you are responsible
for providing a copy of your advance
directive to the hospital. You are
not required to have or complete an
advance directive in order to receive
care and treatment at this hospital.
n You have the right to assistance in
obtaining a consultation with another
physician at your cost and expense.
n You have the right to be transferred
to another facility when medically
permissible. Such a transfer should
be made only after you or your
designated/legal representative has
received complete information and
explanation concerning the need for,
and alternative to, such a transfer. The
transfer must be acceptable to the other
institution.
n You have the right to examine and
receive a detailed explanation of
your bill.
n You have the right to full information
and counseling on the availability of
known financial resources for your
health care.
n You have the right to expect that
the health care facility will provide a
mechanism whereby you are informed
www.StMaryHealthcare.org 215.710.2000 :
25
Rights & Responsibilities
upon discharge of continuing health
care requirements following discharge
and the means for meeting them.
n You cannot be denied the right of
access to an individual or agency that
is authorized to act on your behalf to
assert or protect the rights set out in
this section.
n If disabled, you have the right to
expect reasonable and equal access to
the facilities, services, and programs of
this hospital.
n Information regarding your rights
as a patient should be provided to
you during the admission process or
at the earliest possible appropriate
moment during the course of your
hospitalization.
n You have the right to be free from
verbal or physical abuse or harassment.
n You have the right to be free from
the use of seclusion and restraints as
a means of coercion, convenience, or
retaliation by staff. The hospital will
impose restraints or seclusion only
when necessary to prevent injury to
the patient or others and when no
alternative means are sufficient to
accomplish this purpose.
n You have the right to be informed of
your visitation rights, including any
clinical restriction or limitation of your
visitation rights.
n You have the right to designate visitors,
including but not limited to spouse, a
domestic partner (including same sex),
family members, and friends. You may
withdraw the consent for visitation at
any time. These designated visitors will
not be restricted or otherwise denied
26
: www.StMaryHealthcare.org 215.710.2000
visitation privileges on the basis of race,
color, national origin, religion, sex,
gender identity, sexual orientation or
disability. All visitors will enjoy full and
equal visitation privileges consistent
with any clinically necessary or other
reasonable restriction or limitation
that the Hospital may need to place
on such rights.
n You have the right to voice complaints
and recommend changes freely
without being subject to coercion,
discrimination, reprisal or unreasonable
interruption of care.
Patient Grievance Policy
St. Mary Medical Center’s mission
urges us to emphasize human dignity
and social justice as we move toward
the creation of a healthier community.
Respect for human dignity includes
respecting your rights as a patient in
our hospital. If you feel that any of your
rights may have been violated, you may
initiate a formal grievance. You may
notify the patient advocate in writing
at St. Mary Medical Center, 1201
Langhorne-Newtown Rd., Langhorne,
PA 19047. You may also call and speak
with the patient representative at
215.710.6796. The patient advocate
will contact you upon the receipt of
the grievance and will investigate the
complaint. Every effort will be made to
respond to patient grievances within
seven days. If the complaint will not be
resolved, or if the investigation is not
or will not be completed within seven
days, an update will be given to the
patient or the patient’s representative
Rights & Responsibilities
and the number of visitors in your
informing them that the Medical Center
room at any one time. You are also
is continuing to resolve and investigate
expected to be respectful of the
the complaint. This letter will also have
property of other persons and the
the names of the contact person for
property of the health center.
any further correspondence. You also
4. I n order to facilitate your care and the
have the right to file a complaint with:
efforts of the hospital personnel, you
Pennsylvania Department of Health,
are expected to help the physicians,
Acute & Ambulatory Care Services,
nurses, and allied medical personnel
P.O. Box 90, Harrisburg, PA 17108-0090,
in their efforts to care for you by
877.724.3258
following their instructions and
(877.PA.HEALTH) Joint Commission,
medical orders.
Office of Quality and Patient Safety,
nly authorized members of your
5. O
One Renaissance Blvd.
family are expected to be available to
Oakbrook Terrace, IL 60181
hospital personnel for review of your
800.994.6610
treatment in the event you are unable
Email: patientsafetyreport@
to properly communicate with health
jointcommission.org
caregivers.
Quality Insights of Pennsylvania
6. I t is understood that you assume the
(QIO), 800.322.1914
financial responsibility of paying for all
services rendered either through thirdPatient Responsibilities
party payer (your insurance company)
1. The hospital expects that you or
or being personally responsible for
your family will provide accurate
payment for any services which are not
information about past illnesses,
covered by your insurance policies.
hospitalization, medication, and other
I
t is expected that you will not take
7.
matters relating to your health history
drugs
which have not been prescribed
in order to effectively treat your illness.
by
your
attending physician and
2. The hospital expects that you will
administered by hospital staff, and that
cooperate with all hospital personnel
you will not complicate or endanger
and ask questions if directions and/or
the healing process by consuming
procedures are not clearly understood.
alcoholic beverages or toxic substances
You are responsible to respectfully
during your hospital stay.
cooperate with the treatment program
Y
8.
ou are responsible to keep
which your physician has prescribed or
appointments or communicate
to assume the responsibility for your
with the hospital if you are unable
action if you refuse such treatment or
to keep them.
do not follow instructions.
3. You are expected to be considerate of
other patients and hospital personnel
and to assist in the control of noise,
www.StMaryHealthcare.org 215.710.2000 :
27
2016 National Patient Safety Goals
Universal Protocol
for Preventing
Wrong Site,
Wrong Procedure
and Wrong
Person Surgery
I. Universal Protocol
onducting a
A. C
Pre-Procedure
Verification Process
B. Marking the
Procedure Site
C. Performing a
Timeout
Identify patients correctly
n Use at least two ways to identify patients. For example,
use the patient’s name and date of birth. This is done to
make sure that each patient gets the correct medicine and
treatment.
n Make sure that the correct patient gets the correct blood
when they get a blood transfusion.
Improve staff communication
n Get important test results to the right staff person on time.
Use medicines safely
n Before a procedure, label medicines that are not labeled.
For example, medicines in syringes, cups and basins. Do
this in the area where medicines and supplies are set up.
n Take extra care with patients who take medicines to thin
their blood.
nR
ecord and pass along correct information about a
patient’s medicines. Find out what medicines the patient
is taking. Compare those medicines to new medicines
given to the patient. Make sure the patient knows which
medicines to take when he or she is at home. Tell the
patient it is important to bring his or her up-to-date list of
medicines every time he or she visits a doctor.
Use alarms safely
n Make improvements to ensure that alarms on medical
equipment are heard and responded to on time.
Prevent infection
n Use the hand cleaning guidelines from the Centers for
Disease Control and Prevention or the World Health
Organization. Set goals for improving hand cleaning.
Use the goals to improve hand cleaning.
n Use proven guidelines to prevent infections that are
difficult to treat.
n Use proven guidelines to prevent infection of the blood
from central lines.
n Use proven guidelines to prevent infection after surgery.
n Use proven guidelines to prevent infections of the
urinary tract that are caused by catheters.
Prevent mistakes in surgery
Make sure that the correct surgery is done on the correct
patient and at the correct place on the patient’s body.
n Mark the correct place on the patient’s body where the
surgery is to be done.
n Pause before the surgery to make sure that a mistake is not
being made.
n
28
: www.StMaryHealthcare.org 215.710.2000
Financial Information and Assistance
Although St. Mary Medical Center
accepts most health insurance carriers, a
person (patient, spouse, guardian) must be
designated to assume financial responsibility
for the bill.
To better serve our patients, financial
counselors are available to provide
information specific to your medical
insurance coverage. While you are a patient
in the hospital, if you have any questions
regarding your insurance or lack of
insurance, please contact our Admissions
Department at 215.710.2038 and/or
have a family member come to the Patient
Registration desk, located in suite 407 of the
Franciscan Medical Building. Our financial
counselors are available to discuss payment
arrangements or financial assistance to those
that qualify.
If you are responsible for an insurance
co-payment, you may be contacted by an
Admissions representative who will request
that you make that payment by the date of
your discharge. For your convenience, the
Admissions/Patient Registration department
(next to the chapel) accepts cash, checks, all
major credit cards and debit cards.
After hospital discharge, arrangements for
payment are made through our Customer
Service/Business Office. To speak with a
representative, please call 215.710.6546.
St. Mary Medical Center has a mission to
serve those in need. Qualified individuals
who cannot afford to pay for all or part of
the care they received at St. Mary Medical
Center may benefit from a consultation with
one of our financial counselors. For more
information about our financial assistance
program, please call 215.710.6721.
Patients also are advised to contact
insurance providers with questions about
benefits, referrals, co-insurance and
deductibles before receiving hospital services.
How Charges Are Determined
Included in the bill for services rendered
during a hospital stay is the cost of supplies,
equipment and personnel salaries.
Daily service charges include the
cost of a hospital room, meals, linens,
housekeeping, engineering, maintenance
and administration. Most importantly, these
charges reflect the cost of nursing care, a vital
link to patient recovery. Professional nurses
staff patient-care areas 24 hours a day, every
day of the year.
Other charges on the hospital bill are
specialized services ordered by a physician,
such as charges for the operating room,
laboratory, radiology, physical therapy,
anesthesia supplies, and the cost of
drugs, special equipment, services and
diagnostic tests.
Your Bill From St. Mary Medical Center
Does Not Include Physician’s Fees.
At St. Mary Medical Center, the
cardiologists, anesthesiologists, emergency
physicians, pathologists, neurologists,
radiologists, and neurosurgeons are private
doctors specializing in the diagnostic and
therapeutic aspects of their practice. Your
physician has requested the services of these
physicians for consultation or to perform
specific medical procedures. If you receive a
bill from one or more of these physicians, it will
be only for their professional service and will
not include hospital costs relating to this service
or procedure.
You may be billed by one or more of
these physicians depending on your health
insurance coverage for physician professional
services.
www.StMaryHealthcare.org 215.710.2000 :
29
Joint Commission Notice
The Joint Commission conducts
accreditation surveys of organizations
to determine their compliance with
nationally established Joint Commission
standards. These standards deal
with organization quality, safetyof-care issues and the safety of the
environment in which care is provided.
Anyone believing that they have issues
concerning safety and quality of care in
this organization on a continuous basis
are encouraged to contact the St. Mary
patient safety officer at 215.710.6794
(email [email protected]).
For billing concerns, please contact the
St. Mary Customer Service Department
at 215.710.6500.
If the concerns in question cannot be
resolved at this level, then The Joint
Commission may be contacted as
stated below:
Division of Accreditation Operations
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Phone: 800-994-6610
Fax: 630.792.5636
Email: patientsafetyreport@
jointcommission.org
www.jointcommission.org
An Important Notice
to Medicare Beneficiaries
This is to inform you that the care and
services you will receive during your
hospital stay are subject to professional
medical review. Benefits available,
including admission and length of stay,
are dependent upon determination of
medical necessity through the review
process. In addition, federal law requires
that institutional care provided be
reviewed on a continuing basis to
ascertain that patients are receiving
adequate and appropriate health
care services. In order to meet these
requirements for medical care review,
the Medicare Quality Improvement
Organization (QIO) for Pennsylvania
collects and maintains information
through a data system on the types and
extent of health care services received by
30
: www.StMaryHealthcare.org 215.710.2000
Medicare patients of this hospital.
The QIO recognizes that medical
information is private, and therefore,
has established policies and procedures
to promote the confidentiality of
patient information collected and
maintained for purposes of professional
medical review of hospital care and
services. Insurance plans comply with
confidentiality requirements, as well.
Contact your insurance company for
specific details.
The Quality Improvement
Organization (QIO) for Pennsylvania
can be reached at: Quality Insights
of PA, 2601 Market Place St.,
Suite 320, Harrisburg, PA 17110,
or by calling 717.671.5425 or toll-free
at 877.346.6180.
St. Mary Medical Center Healthy Living
The following programs encourage better
health for you and your family. Programs
are FREE unless otherwise noted.
Parenting Center
The St. Mary Parenting Center is in
the Child Development Center building
at the rear of St. Mary campus. For
program information, call 215.710.5976.
Diabetes Center
To register for diabetes educational
seminars, please call 215.710.5812.
The Wellness Center
The St. Mary Wellness Center offers
aerobics, strength training, stress reduction,
sports coaching, weight management
and massage therapy. Call 215.710.6861
for more information or to schedule an
evaluation appointment. Located on
second floor of Outpatient Care Facility.
Nutrition Counseling
We offer outpatient medical nutrition
therapy to help you improve your diet and
prevent or manage chronic diseases such
as diabetes, heart disease, obesity and
more. For more information, please call
215.710.2058 to reach our registered
dietitian.
The Holistic Center
The St. Mary Holistic Center, located on
the second floor of the Outpatient Care
Facility, offers a variety of relaxation and
pain relief services, which are performed
by professionally trained therapists.
Services include:
n Massage
n Reflexology
n Craniosacral therapy
n Guided imagery
n Deep breathing techniques
n Hypnosis
n Assistance preparing for surgery
n Lifestyle enrichment classes such as yoga,
t’ai chi, gentle movement and meditation
These classes are intended to help
you cope more effectively, heal more
completely and enjoy your life to the
fullest extent. Please call 215.710.6948
for more information. Services are
provided in the privacy of your own
www.StMaryHealthcare.org 215.710.2000 :
31
St. Mary Medical Center Healthy Living
room, and gift certificates also are
available for purchase in the Beehive
Gift Shop.
and other outpatient procedures. Visit
www.StMaryHealthcare.org/schedule.
Joint Pain Seminars
Connect with St. Mary at
www.StMaryHealthcare.org and “Like”
the St. Mary Facebook Page at
www.Facebook.com/stmaryhealthcare.
St. Mary hosts free seminars educating
individuals on medications, exercise,
surgical and nonsurgical treatments for hip
and knee pain. To register or receive more
information, please call 215.710.2636.
Find Us Online
Support Groups
Alcoholics Anonymous 215.757.4570
Better Breathers
Hours: Monday to Saturday, 10 a.m. to 5 p.m. Support Group
215.710.2191
Pine Watson Shopping Center
Bereavement
140 N. Pine St., Langhorne, PA
Support Group
215.710.5902
Located on 413, one mile south
Breast Cancer
of the Medical Center
Support Group
215.710.6828
Donations are accepted Monday
215.710.5812
Diabetes and You
through Saturday, 11 a.m. to 4 p.m.
Domestic Violence Counselor
The St. Mary Thrift Store is operated
215.710.6082
(Confidential) by the Community League and benefits
Epilepsy
Support
Group
215.629.5003
the Healing Gardens at St. Mary. We
Club
215.710.6828
Gilda’s
carry clothing, furniture, books, lamps,
on
Straight
(BrainHeads
household items, jewelry, shoes, hand
injury support group)
215.741.4196
bags, home décor and more. Pickup and
Heart
Ambassadors
215.710.2027
delivery services are available. For more
Center
Holistic
215.710.6948
information, please call 215.750.8400.
Look Good…Feel Better 215.710.4511
Lymphedema
Smoke-Free Campus
Support Group
215.710.5444
St. Mary Medical Center is a totally
Prostate
Man-to-Man
smoke-free campus. For your
Support Group
215.710.6828
convenience, nicotine replacement gum
Parkinson’s
215.710.5444
Support
Group
is available in the St. Clare Pharmacy on
Parenting
the ground floor of the St. Clare Medical
Resource Center
215.710.5976
Building on the hospital campus.
Road to Healthier Living 215.710.5888
Online Outpatient
Stroke Support Group 215-710-5828
Appointment Requests
WomenHeart215.710.4182
Online appointment requests are
Zapper Club
215.710.7166
available for imaging studies, MRI,
outpatient therapy, cardio-pulmonaryneurology diagnostics, sleep studies
St. Mary Thrift Store
32
: www.StMaryHealthcare.org 215.710.2000
WOODY ALLEN 1935-PRESENT
It is impossible to travel faster than the speed of light,
and certainly not desirable, as one’s hat keeps blowing off.
Sudoku
Fill in the blank squares so that each row, each column and each
3-by-3 block contain all of the digits 1 through 9.
ANSWER KEY
How did you do?
Check your
answers here.
Source: www.sudoku-puzzles.net
www.StMaryHealthcare.org 215.710.2000 :
33
St. Mary Medical Center Map
34
: www.StMaryHealthcare.org 215.710.2000
St. Mary Medical Center Map
www.StMaryHealthcare.org 215.710.2000 :
35
Notes
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36
: www.StMaryHealthcare.org 215.710.2000
Recovery Isn’t Simply a Goal,
It’s Our Mission
At Kindred we understand that when people
are discharged from a traditional hospital, they
often need continued care in order to recover
completely.
Kindred Hospitals are transitional care
hospitals providing aggressive, specialized
interdisciplinary care to medically complex
patients who require extended recovery time.
We specialize in:
• ventilator weaning and management
• wound care
• treating infectious diseases
Healthcare Companies in the World, Fortune Magazine
Five Years in a Row 2009 – 2013
© 2013 Kindred Healthcare Operating, Inc. 175168-01, EOE
Kindred Hospital Philadelphia –
Havertown
2000 Old West Chester Pike
Havertown, Pennsylvania 19083
610.536.2100
www.kh-havertown.com
Kindred Hospital Philadelphia
6129 Palmetto Street
Philadelphia, Pennsylvania 19111
215.722.8555
www.kindredphila.com
Kindred Hospital South Philadelphia
1930 S. Broad Street
Philadelphia, Pennsylvania 19145
267.570.5220
www.khsouthphilly.com
PA TDD/TTY# 800.654.5988
Dedicated to Hope, Healing and Recovery
SERVING THE 5 COUNTIES THROUGHOUT SOUTHEASTERN, PA
Hospice
formerly Gentiva Hospice
Office Locations: Feasterville-Trevose, PA and Blue Bell, PA • (215) 619-7710
St. Mary Health • • • Connecting With You
St. Mary Cornerstone (Health at Langhorne)
Outpatient Therapies; Lymphedema; Wound Healing
St. Mary Health at Bensalem (Community Ministries)
Mother Bachmann Maternity Center; Children’s Health Center;
Family Resource Center; Adult Health Clinic with BCHIP
St. Mary Health at New Falls Road
St. Mary Health at Wrightstown
St. Mary Imaging Richboro
St. Mary Physicians Group
St. Mary Parenting Center
St. Mary Medical Center
St. Mary Rehabilitation Hospital
St. Mary Home Care
St. Mary LIFE
St. Mary Foundation
Fatima Outreach Center
Look around our community, and you'll find St. Mary—specialty centers,
medical services, and a network of more than 700 doctors working together
connecting you to a world of quality healthcare that reaches far beyond
hospital walls. With compassion, skill and state-of-the-art-technology, you can
rely on St. Mary to keep you well, help you get better when you are sick, and
serve as a lifeline in an emergency, at every stage of life. It's a comprehensive
approach to health care—an approach that makes us a trusted and preferred
health care partner. Because you are at the center of all we do.
For a physician referral, call 215.710.5888 • • • stmaryhealthcare.org
10-08835