Dave Smith Youth Treatment Centre
Statement of Client Rights & Responsibilities
Be Respected
Expect Quality
• Be treated with respect, courtesy, and
dignity by fellow clients, staff and
volunteers at all times.
• Feel welcome and safe.
• Receive high quality services conducted
in a professional manner.
• A helpful and positive experience that
maintains your confidentiality and
privacy within available limits.
As a client,
you have the right to:
Be Heard
Be Informed
• Be listened to and ask questions.
• Be an active participant in making
decisions about the services you receive.
• Provide feedback, positive or negative
about your treatment experience.
• Receive information to help you make
decisions in the planning and delivery
of your treatment services.
As a client, you have the responsibility to:
Be Respectful
 Be respectful of other clients, volunteers, staff members and Centre property.
 Act and communicate in a considerate manner – including avoiding harassment
and bullying as well as discrimination based on age, gender, ability, class,
ethnicity and sexual orientation.
Actively Participate in Your Care
 Provide accurate and complete information to the Centre so that staff can
provide the best possible care and services for you and your family.
 Adhere to established residential and aftercare program rules and structure.
 Follow the 6-month treatment plan developed in consultation with you, to the
best of your ability.