Dell’s Solution for SAP HANA™ Frequently asked questions
Table of Contents
What is Dell's solution for SAP HANA? .......................................................................................................... 2
What is included in Dell's SAP HANA solution?............................................................................................ 2
Why should I buy my SAP HANA solution from Dell?................................................................................. 2
How is Dell's SAP HANA solution different? ................................................................................................. 2
What services does Dell offer to help my implementation and business operation? .......................... 3
What kinds of deployment scenarios or business problems will HANA address for my enterprise? . 4
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What is Dell's solution for SAP HANA?
The combination of Dell’s enterprise
ise class products and services with SAP HANA allows users to
conduct analytics, performance management and operations in a single system. Dell’s optimally
configured and SAP certified SAP HANA solutions include a hardware appliance, pre
pre-loaded
loaded software
and a full range of services.
What iss included in Dell's SAP HANA solution?
With Dell’s SAP HANA appliance,, services and world class support, companies can set themselves apart
by delivering complex analytic solutions before their competition. Dell’s integrated SAP HANA solution
includes:
•
Dell hardware - Dell’s PowerEdge R910 incorporates Intel E7 te
technology,
chnology, and is certified for
SAP HANA and includes everything needed to support your SAP HANA solution. This all-in-one
all
solution includes powerful system management features such as Lifecycle Controller, to
provide for seamless and integrated implementat
implementation
ion and management. Built with Energy
Smart technologies, Dell PowerEdge servers include power management features that enable
power capping, power inventory, and power budgeting within your SAP HANA environment.
•
Pre-loaded software – SAP HANA appliance ssoftware
oftware and SUSE Linux Enterprise for SAP
comes pre-loaded
loaded as part of Dell’s SAP HANA solution
solution.
•
Installation and Configuration services -
•
o
Planning for SAP HANA deployment
o
Design for SAP HANA landscape
o
Installation and testing SAP HANA In
In-Memory databases to support development,
quality assurance and production landscape design
designs.
World-Class
Class Support Services – Dell’s world-class
class ProSupport and Mission Critical Services
keep your SAP HANA solution running smoothly.
For more information, please consult
sult the Dell SAP HANA appliance specification sheet.
Why should I buy my SAP HANA solution from Dell?
Dell and SAP have enjoyed a long relationship, and share a strong history of delivering solutions based
on expert services and world class servers and storage. The Dell SAP HANA solution is based on open
industry standard server technology from Intel, Dell’s longe
longest
st standing technology partner. Dell builds
hardware solutions exclusively on open industry standards, with no proprietary technology to limit a
customer’s choices.
This dedication to standards, coupled with the powerful partnerships with SAP and Intel, positions Dell
as the premiere partner for SAP HANA solutions. Customers can be confident in knowing that they are
investing in a robust, optimized, and cost
cost-effective solution when they partner with Dell.
Dell
How is Dell's SAP HANA solution different?
The
e Dell solution for SAP HANA is based on Dell’s PowerEdge R910 rack mount servers, which
incorporate up to 4 Intel E7 processors. The PowerEdge R910 server is a formidable workhorse, but
the real difference lies in how the total solution is delivered. Th
The
e focus is on helping you reach
productivity in the least amount of time possible, and this process begins with a pre
pre-installation
installation site
2
survey and services consultation. This process prepares your data center for the implementation and
gives you the opportunity
tunity to take advantage of additional services tthat may help you get up and
running faster.
Each component of the Dell SAP HANA solution is pre
pre-engineered
engineered to deliver the highest performance,
and carries SAP’s certification and approval. There are several configurations sized to meet your
specific data processing needs, and each one is orderable through a unique part number, streamlining
the procurement process. Once ordered, your system is meticulously assembled, with each
component – hardware and softwa
software – pre-installed
installed at Dell’s site. The system is delivered complete
and ready to implement – with a Dell engineer to meet it onsite and install the system in your
environment.
Finally, Dell’s unparalleled system serviceability and manageability ensure tthat
hat your server system will
not only speed you to productivity, but will remain productive for years to come. Management
innovations like LifeCycle Controller and the internal Dell Remote Assistant Controller (iDRAC) ensure
simple and accurate monitoring of the internal operation of your system. And the Dell PowerEdge
R910 is engineered to be simple and easy to maintain and service, reducing the amount of time
required to resolve any issue that may arise.
For more information on the features and performance of the Dell PowerEdge R910 server, please visit
http://www.dell.com/us/enterprise/p/poweredge
http://www.dell.com/us/enterprise/p/poweredge-r910/pd.
What services does Dell offer tto
o help my implementation and business operation?
Dell is an expert in SAP HANA system support. Internally, Dell has over 65 instances of SAP with over
22,000 users, and globally, over 500 SAP consultants. In addition, Dell has more than 1,800 ITIL
certified professionals.
The result is that Dell has a strong systems management and support practice and an in depth
understanding of SAP hardware and software solutions. Customers are provided a responsive service
and support experience with collaborative suppo
support
rt for SAP HANA by Dell, SAP, and SUSE based on
standard and enterprise support agreements.
Dell’s SAP HANA appliance comes with 3 years of Dell’s award winning ProSupport Mission Critical
services and a 3-year
year extended hardware warranty
warranty.. Customers receive 24x7x365 phone support,
escalation management and collaborative support leveraging Dell’s global ProSupport infrastructure of
more than 30,000 technicians supporting more than 100 countries in 55 languages. Dell’s ProSupport
Mission Critical
tical services accelerate rapid resolution by providing quick delivery of onsite parts and or
labor and providing access to Dell’s proven and reliable Critical Situation Process.
Key support features:
3
•
Hour onsite service with 6
6-hour hardware
rdware repair available 24x7,
Onsite Response –4-Hour
including holidays.
•
CritSit Procedures – Severity level 1 issues will be reviewed by Dell and may be nominated for
CritSit incident coverage through Dell Global Command Centers. During a CritSit incident,
expert resource teamss are mobilized to get you back up and running fast.
•
Emergency dispatch – Onsite service technician dispatched in parallel with phone-based
phone
troubleshooting when you declare a Severity level 1 incident.
Additional SAP HANA services
Dell offers additional SAP HANA services to assist with your implementation.
•
SAP HANA Executive Workshop – This workshop helps to develop the Use Case and Business
justification for a SAP HANA solution and helps organizations determine whether SAP HANA is
a fit for their situation. .
•
SAP HANA Proof of Concept – Using Dell DIMCAM methodology and IMPROVE jump start
process, customers can see quickly the value that SAP HANA will bring to the decision making
process.
•
SAP Modernization Services – Dell has developed a portfolio of Modernization Service for SAP
applications that features cloud computing, real
real-time
time analytics and mobile applications. These
enabling technologies can provide the savings to invest in SAP HANA and will provide SAP
customers flexible computing infrastructur
infrastructure,
e, competitive knowledge through improved
analytics and secure mobile computing frameworks.
•
Implementation – Once the Proof of Concept is complete, a SAP HANA Implementation
workshop can develop a deployment plan and create the Business Justification for the rest of
the deployment.
•
Analytics Factory - Dell offers global business intelligence consulting and support. From realreal
time operational reporting to strategic performance management to prescriptive advanced
analytics, Dell’s BI Practice has the exper
expertise
tise to design and deploy solutions that result in
actionable insights that make a difference in your enterprise’s performance.
What kinds of deployment scenarios or business problems will HANA address for my
enterprise?
There are three primary deployment scenarios for the SAP HANA appliance:
•
A dependent data mart appliance to augment and extend the value proposition of existing
enterprise data warehouse environments
•
SAP NetWeaver Business Warehouse databases to HANA
•
SAP Business Suite Accelerators on HANA
The Dell SAP HANA platform and services model supports each of these scenarios.
Data Mart Appliance
The power, performance and analytics capabilities of SAP HANA make it an ideal choice for dependent
data mart implementations. The appliance can augment and extend the value proposition of existing
enterprise data warehouse environments. While strategies may vary by organization, several
s
use-cases
that lend themselves to this kind of deployment option include:
4
•
As an Operational Data Mart to enable near real-time reporting of time-sensitive
sensitive operational
conditions requiring fast response and management action. For example: Manufacturing line
status and performance reporting across multiple lines and multiple factor
factories.
ies. Where the
latency from time of machine status messaging to alerts on the Shop Floor Supervision needs
to be measured in seconds to minimize scrap and rework
•
As an Agile Data Mart:: A Line of Business Analytics Mart to enable research and development
off new complex event and deep analytics based solutions. For example: developing new
complex enrichments to traditional Net Promoter Scores, integrating social media sentiments,
mashing up with traditional business transaction and customer behavior data to develop better
predictive analysis that determines impact on product demand and customer service attention.
•
As an Architected Data Mart
Mart:: A true dependent data mart that enables the combination of
structured data warehouse data and “sensor” data and offloads
ds critical processing workloads
from already overtaxed enterprise data warehouse environments especially where the
analytics performed requires a low level of latency from time of update to time of alert and
awareness. For example: tracking the impact on retail store operations as a result of
monitoring the traffic and movement of customers in the store. Knowing when to adjust labor
schedules and stock levels more responsively by predicting purchase expectations as a
function of store traffic concentration
concentrations and linger times.
SAP NetWeaver Business Warehouse databases to HANA
Another effective deployment for SAP HANA is to swap out an existing SAP NetWeaver Business
Warehouse database.. SAP HANA can deliver dramatic performance improvements in load times and
report/query response times. Where timeliness access to accurate data from your SAP BW applications
is critical, HANA provides that performance improvement while protecting your business logic
investments in BW.
SAP Business Suite Accelerators on HANA
Integrating SAP Business Suite Accelerators on HANA protects the investment in the Business Suite
logic and User Interface by replicating the underlying data to the HANA database.. This provides ultralow latency access to data. SAP CO
CO-PA is one of the first
rst examples of this deployment option.
5