ADDITIONAL
L SERVIC
CES & IN
NFO
In addittion to Collecction and Deelivery, Fast--Turnaround Times and our
o Repair Seervice we alsso offer
a Recalll Service andd a Calibratio
on Managem
ment Contractt Facility to our
o client's w
which reflectss the
Companny’s proactivve drive towaards continuoously improv
ving service. We aim to ooffer a ‘comp
plete’
service aand the addittional points highlighted below demo
onstrate that process.
p
・ On-Site Calibrration Serv
vice
RCL offfers a wide raange of calib
bration servicces on custom
mer locationss.
This serrvice can be planned arou
und your schhedules and benefits
b
custo
omers with rreduced downtime,
with no risk of damaage in transit. With no neeed to hire eq
quipment while away for calibration, this
option iss very cost efffective.
・ Recaall Service
Many cclients operatte their own systems
s
but tthose choosiing our optio
on have foundd that it relieeves the
burden oof developingg and maintaaining a systeem, which hiighlights those instrumennts due for
calibratiion. Such a system is a reequirement oof a ISO 9001
1:2008 Qualiity Managem
ment System..
This serrvice providees an accuratte assessmennt of which ittems are due for calibratiion and also sends
remindeers when item
ms have not been
b
receivedd and becom
me overdue. As
A standard, aan itinerary of the
client’s eequipment iss developed and
a a statem
ment will be sent out on a monthly bassis highlightiing those
instrumeents due for calibration
c
in
n the forthcooming month
h and those th
hat are overddue.
Flexibillity is importtant in all asp
pects of a succcessful busiiness and thee Recall Systeem is no excception.
We are aable to tailorr our system to what mosst benefits ou
ur client. If, for
f example, one month’ss notice
is too muuch, then thiis can be adju
usted to two weeks etc.
Recordss are frequenntly updated through com
mmunication with the clieent. When a ppiece of equiipment
either beecomes obsoolete, lost or uneconomica
u
al to repair th
hen this item
m will be deleeted from thee
itineraryy. Should anyy instrument require reschheduling, forr example, a calibration pperiod chang
ging
from 6 to 12 monthss, this is easilly implementted. In additiion, when neew test equippment is boug
ght this
would be added to thhe list.
We havve successfully developed
d and maintaained many reecall systems with presennt clients wh
ho have
all foundd them to be most beneficial over a pperiod of yearrs. The best systems
s
are tthose where the
client acctively comm
municates infformation to RCL regardiing the preseent state of thhe itinerary and
a its
equipmeent.
Page 1 of 2
Issue 5 ・ Calibration Management Contract Facility
The new quality standard for calibration, ISO/IEC 17025:2005 clearly addresses the electronic age.
Certificates of Calibration can now be provided and stored electronically which will almost certainly
eradicate storage problems for many clients. It also ensures that RCL can maintain and operate
calibration databases on behalf of clients.
At present, we manage some clients' total requirements, for example, storage of certificates and result
sheets, sending of recall notices when instruments are due calibration and keeping clients informed
with work-in progress reports. At any time, we are able to send details of instruments if required, for
example, if there was an audit.
The following details are accessible:
・ Certificates of Calibration
・ Table listing Delivery Notes
・ Client Inventory Database showing individual instrument details, when they were calibrated and
when they are due
・ Work-In-Progress Reports
A search facility is available for ease of use when finding certificates, for example, using a Client ID
or Serial Number.
We believe that we can dramatically reduce the time spent managing one's instrument inventory and
all of the associated paperwork that goes with it. Clients will be able to request all
Page 2 of 2 Issue 5