Early Warning Cultural Guide
2015 Edition
Values and Leadership Principles in Action
“Talent wins games, but teamwork
and intelligence win championships.”
The Story of Our Values
-- Michael Jordan
In 2015, Early Warning employees across the company
came together to articulate the values that define our culture.
“Great things in business are never
done by one person, they’re done
by a team of people.”
-- Steve Jobs
This collaborative process resulted in Early Warning’s eight
Values and Leadership Principles.
These Values and Leadership Principles guide our daily
interactions with each other and everyone we come into
contact with.
Our Values and
Leadership Principles
Integrity
Respect
Customer Commitment
Excellence
Happiness
Innovation
Teamwork
Responsibility
2
6
10
14
18
22
26
30
2
Integrity
3
Definition:
4
Integrity (verb): give and
keep your word with honor.
Synonyms: 1. We live authentically. 2. We say what we
mean and we mean what we say. 3. We communicate
any (unavoidable) broken agreements ASAP to all involved.
5
“Our values are critically important to the long-term success and
future of Early Warning.”
6
Respect
7
Definition:
8
Respect (verb): treating others
as they would like to be
treated, and actively engaging
to understand them.
Synonyms: 1. We look for the positive potential in
everyone and treat them kindly in all situations. 2. If we
disagree or don’t understand, we ask clarifying questions.
3. We cultivate and embrace diversity and inclusion.
9
“Company values are the heart and soul of every successful
organization. I wanted to be part of creating our values at
Early Warning.”
10
Customer
Commitment
11
Definition:
12
Customer Commitment
(verb): know your customers
and delight them every time.
Synonym: 1. We honor our consortium model and do
whatever we can to make our customers successful.
13
“The grass roots effort that included people at all levels tells me
that leadership believes in each of us, and trusts our ability to drive
success at Early Warning.”
14
Excellence
15
Definition:
16
Excellence (verb): plan,
execute and deliver
with pride.
Synonyms: 1. We are personally committed to learning
and practicing Continuous Improvement in all we do.
2. We take personal responsibility to both understand
and improve our processes and systems. 3. We strive
to continually learn, improve and share our knowledge
with others.
17
“The development of the values felt very authentic since the method
allowed everyone to capture their emotions, and then collectively
form them into a cohesive, agreed upon list.”
18
Happiness
19
Definition:
20
Happiness (verb):
embracing a balanced work
environment that encourages
fun and enjoyment.
Synonyms: 1. We take a leadership role in engaging with
one another in a positive and spirited manner every day.
2. We actively support the total health and well-being of our
employees. 3. We encourage and support full participation
and fulfillment in our lives, personally and professionally.
21
“It was very inspiring to see Early Warning staff, at all levels, working
together as we developed our core values.”
22
Innovation
23
Definition:
24
Innovation (verb):
demonstrating a passion for
creativity in all that we do.
25
“I enjoyed being part of a team effort that has the ability to improve
the company in a significant way.”
Synonym: 1. We approach challenges and adversity in
a nimble manner, with optimism and a can-do attitude.
26
Teamwork
27
Definition:
28
Teamwork (verb): acting
and moving together.
Synonyms: 1. We embrace lively discussions,
collaborative decision-making and clear communications.
2. We commit to getting to know one another better, so
that we may better understand and learn from each other.
29
“Typically values are determined from the top down. It’s refreshing
to draft and implement them from the bottom up. It’s been very
rewarding to feel that my voice was heard in the process.”
30
Responsibility
31
Definition:
32
Responsibility (verb): doing
what is expected and trusted.
Synonym: 1. We are accountable to our customers
and our company to protect the financial system, our
communities, each other and ourselves.
33
“It was so rewarding from a personal standpoint to be able to be part
of the team helping to move Early Warning towards values that will
set a rewarding and fulfilling direction for all employees.”
34
Early Warning uses
data and innovative
technology to protect
business, people
and their accounts
from cybercriminals.
Our products make
a difference!
35
Early Warning exists to help consumers, businesses and government
entities conveniently and safely complete their financial transactions.
Integrity Respect
Customer Commitment
Excellence Happiness
Innovation Teamwork
Responsibility