Dine Dine Dine TBDHU.COM/DineWise On December 5, 2016, Thunder Bay City Council approved bylaw amendments that enable the new Thunder Bay Distict Health Unit DineWise Program. This Operator Education package is for you, the operator of a food premises, to help you understand your role. We hope that you will use it to educate yourself, and to train your staff, about your obligations under Ontario’s Food Premises Regulation. Following the advice in this package will help you succeed under the DineWise program and ensure a safe environment for you, your staff and your customers. Dr. Janet DeMille Medical Officer of Health OPERATOR CHECKLIST: Operators of eating establishments and refreshment vehicles licensed by the City of Thunder Bay are encouraged to: c Read this package c Review with staff c Call a public health inspector with any questions c Be prepared to post signage in 2017 Version: January, 2017 Dine Background Public health inspectors (inspectors) from the Thunder Bay District Health Unit visit food premises to make sure operators are meeting the minimum requirements under provincial laws. These visits are called compliance inspections and they are done to protect the health of the public. Dine The results of these inspections have always been available to the public through a Freedom of Information request. However, as of January, 2017, Thunder Bay’s licensing bylaws require eating establishments and refreshment vehicles to post a sign displaying their most recent food safety inspection grade in a location that is visible to the public from outside of the establishment. The grade will be assigned by the inspector based on the results of the compliance inspection. This type of public disclosure may be new for Thunder Bay, but it is common practice for most other health units across the province of Ontario. The purpose is to inform the public of the condition of the food premises at the time of the last inspection. For the customer, DineWise provides point-of-sale information they can use to make decisions about where they want to eat. Dine The amended bylaws can be found on the City of Thunder Bay’s website. See RESOURCES on page 8 for the website addresses. Dine 3 WHAT THE PUBLIC WILL SEE Following a compliance inspection, the inspector will post one of the following signs. The sign posted will reflect the grade the premises received, based on the results of the most recent inspection. FOOD SAFETY GRADE FOOD SAFETY GRADE ESTABLISHMENT NAME DATE A INSPECTOR’S INITIALS ESTABLISHMENT NAME DATE MEDICAL OFFICER OF HEALTH B INSPECTOR’S INITIALS MEDICAL OFFICER OF HEALTH For more information on food safety grades contact the Health Unit at (807) 625-5900. For more information on food safety grades contact the Health Unit at (807) 625-5900. Results of this inspection reflect the conditions of the premises at the time of the inspection. Removing, defacing or altering this sign may result in enforcement action. This sign is the property of the Thunder Bay District Health Unit. Results of this inspection reflect the conditions of the premises at the time of the inspection. Removing, defacing or altering this sign may result in enforcement action. This sign is the property of the Thunder Bay District Health Unit. TBDHU.COM/DineWise TBDHU.COM/DineWise FOOD SAFETY GRADE FOOD SAFETY GRADE ESTABLISHMENT NAME DATE C INSPECTOR’S INITIALS MEDICAL OFFICER OF HEALTH ESTABLISHMENT NAME DATE D INSPECTOR’S INITIALS MEDICAL OFFICER OF HEALTH For more information on food safety grades contact the Health Unit at (807) 625-5900. For more information on food safety grades contact the Health Unit at (807) 625-5900. Results of this inspection reflect the conditions of the premises at the time of the inspection. The Health Unit cannot guarantee the same conditions are maintained after this inspection date. Removing, defacing or altering this sign may result in enforcement action. This sign is the property of the Thunder Bay District Health Unit. Results of this inspection reflect the conditions of the premises at the time of the inspection. The Health Unit cannot guarantee the same conditions are maintained after this inspection date. Removing, defacing or altering this sign may result in enforcement action. This sign is the property of the Thunder Bay District Health Unit. TBDHU.COM/DineWise TBDHU.COM/DineWise 4 HOW THE PROCESS WILL WORK The inspector will conduct their regular compliance inspection as required by provincial law. This will not change. At the end of the compliance inspection, the inspector will calculate a score out of 100 based on their observations. The score will be translated into a letter grade; A, B, C or D. Specific details will be covered later in this document; see pages 5 and 6. After reviewing the compliance inspection results with the operator and informing them of their score and grade, the inspector will provide a sign that must be posted. The sign will display the letter grade. Under the amended bylaws, all operators will be required to post the sign in a location at or near all public entrances and pick up windows. The sign must be clearly visible to the public from outside of the building. The inspector will work with the operator to find locations if the operator has any questions. It is the responsibility of the operator to make sure that the sign is visible at all times and that it is not altered, defaced or obstructed. If the operator fails to do this, it could result in enforcement action under the Provincial Offences Act (R.S.O. 1990, c. P. 33). If the sign is lost or damaged, operators must contact their inspector right away to request a replacement sign. Replacement costs may be charged to the operator. HOW THE SCORE WILL BE CALCULATED Each food premises will begin with a score of 100 points. The inspector will deduct points based on the infractions observed during the inspection. An infraction occurs when the food premises fails to meet one of the compliance items listed in Appendix A. The Health Unit has divided the infractions into 3 categories. The chart below lists the categories and the points deducted for each infraction. CATEGORY POINTS DEDUCTED Critical Infraction 15 points Major Infraction 10 points Minor Infraction 5 points high potential to contribute to food poisoning potential to contribute to food poisoning maintenance and cleanliness For your reference, the list of compliance items in Appendix A is divided into the categories listed above; critical, major and minor. In Appendix B, this list is expanded to include examples of infractions related to each compliance item. Appendix B was created as a reference for operators to ensure they are fully aware of what an inspector is looking for during a compliance inspection. The list could also be used as a training tool for employees. 5 WHAT THE SCORE MEANS The following table outlines how operators can interpret their score: GRADE DETAILS A= Score of 90 to 100 Operators will receive a pre-printed green sign with the appropriate letter grade; A or B. B= Score of 75 to 89 C= Score of 60 to 74 The operator must post the sign until the next regular compliance inspection. Operators will receive a pre-printed yellow sign with the appropriate letter grade; C or D. The operator must post the sign until the next regular compliance inspection. D= Score of 59 and below In addition, the food premises will require an enhanced inspection schedule of at least one food safety re-inspection per month for a minimum of three months. If a score of 75 (B letter grade) or more and an acceptable level of food safety is maintained, a new compliance inspection will be completed after the third month and a new score may be assessed. DEALING WITH A HEALTH HAZARD As per current practice, inspectors have the discretion to close a food premises should they determine that a health hazard exists. To protect the safety of the public, the inspector has this authority to act under Section 13 of the Health Protection and Promotion Act (see RESOURCES on page 8 for a link to the Act). The closure will remain in effect until the inspector is satisfied that the health hazard has been eliminated. Should this occur, the premises will be required to post a RED closure sign until the premises is re-opened. When re-opened, the food premises will be assigned a D letter grade and will require an enhanced inspection schedule of at least one food safety re-inspection per month for a minimum of three months. If a score of 75 (B letter grade) or more and an acceptable level of food safety is maintained, a new compliance inspection will be completed after the third month and a new score may be assessed. 6 PUTTING IT ALL TOGETHER The following examples illustrate some common scenarios observed by inspectors and how the score would be calculated. EXAMPLE #1 THE INSPECTOR OBSERVES INFRACTION INFRACTION POINT CATEGORY DEDUCTION Raw meat stored above uncovered lettuce in the walk-in cooler Raw foods are NOT separated from ready to eat foods during storage and handling Critical Infraction 15 Cutting boards are worn and cannot be properly sanitized Food contact surfaces NOT properly designed, constructed, installed and maintained Major Infraction 10 This food premise would receive a score of 75 (100-15-10=75) which translates to a B letter grade. The operator would be required to post a green sign displaying the letter B until the next regular compliance inspection. EXAMPLE #2 THE INSPECTOR OBSERVES Dishwasher is not reaching proper sanitizing temperature INFRACTION Mechanical dishwashing NOT functioning as required: wash, rinse water clean, water temperature, timing cycles, sanitizer INFRACTION POINT CATEGORY DEDUCTION Major Infraction 10 Cooler containing hazardous food observed at 11°C (52°F) Food is NOT held at 4°C (40°F) or less Critical Infraction 15 No soap at the designated hand sink Hand washing basin NOT supplied with soap and paper towels in dispensers Major Infraction 10 This food premise would receive a score of 65 (100-15-10-10=65) which translates to a C letter grade. The operator would be required to posta yellow sign displaying the letter C until the next regular compliance inspection. I n addition, the food premises will require an enhanced inspection schedule of at least one food safety re-inspection per month for a minimum of three months. If a score of 75 (B letter grade) or more and an acceptable level of food safety is maintained, a new compliance inspection will be completed after the third month and a new score may be assessed. 7 SAFE FOOD HANDLING INFORMATION AND TRAINING OPTIONS 1. Contact the inspector assigned to your premises by calling 625-5930, Monday through Friday (8:30 a.m. to 4:30 p.m.). 2. Take the IN GOOD HANDS online safe food handling course. • This comprehensive safe food handling course can be accessed online and allows the user to work through the material on their own schedule. Taking approximately 12 hours, the safe food handling concepts are presented in 15 modules. • The fee is $30.51 (includes tax) and the certification exam is $11.30 (includes tax). • Re-certification is required every 5 years. • For more information call 625-5930 or visit the website at ingoodhands.ca. 3. Register for a safe food handling course through the Health Unit. • This comprehensive safe food handling course is offered regularly at the Health Unit’s office at 999 Balmoral Street. • The schedule of courses is available at TBDHU.COM. • The fee for the 7 hour course is $56.50 (includes tax). • All participants receive a workbook and the certification exam is held at the end of the workshop. • Re-certification is required every 5 years. A 3.5 hour recertification course is also available through the Health Unit. • For more information call 625-5930 or visit http://bit.ly/foodsafetycourse RESOURCES Health Protection and Promotion Act •http://bit.ly/healthPPA Ontario Food Premises Regulation (R.R.O. 1990, Reg. 562) •http://bit.ly/foodpremises City of Thunder Bay By-laws; Eating Establishments and Refreshment Vehicles •http://bit.ly/tbaybylaws 8 APPENDIX A CRITICAL COMPLIANCE ITEMS – 15 POINT DEDUCTION FOR INFRACTION Food is held at 4°C (40°F) or less Food is cooled from 60°C (140°F) to 20°C (68°F) within 2 hrs Food is cooled from 20°C (68°F) to 4°C (40°F) within 2 hrs Thorough cooking to minimum internal food temperature Hot Holding: minimum of 60°C (140°F) after cooking/rapid reheating Reheating: to original cooking temperature within 2 hrs Washing hands thouroughly before and after handling food Free of infectious disease/skin disease/submit medical exams and tests as required Separate raw foods from ready to eat foods during storage and handling Toxic/poisonus substances (chemicals/pesticides) to be stored separately from food Uninspected meats obtained through hunting: only for custom cutting, wash/rinse/sanitize equipment after use as perscribed Only Grade A or B eggs permitted Either manual or mechanical dishwashing provided MAJOR COMPLIANCE ITEMS – 10 POINT DEDUCTION FOR INFRACTION Food is frozen at -18°C (0°F) or less Thermometers used to verify food preparation temperatures Separate hand washing basin provided for food handlers Hand washing basin with supplies of soap and paper towels in dispensers Food handler hygiene Constant supply of potable hot and cold running water under pressure Meat obtained from an animal inspected under the Meat inspection Act. Manufactured meats: processed to destroy microorganisms Food contact surfaces properly designed, constructed, installed and maintained Mechanical dishwashing: Wash, rinse water clean, water temperature, timing cycles, sanitizer Manual dishwashing: Wash, rinse sanitize technique Food contact surfaces washed/rinsed/sanitized after each use and following any operations when contamination may have occurred Adequate protection against the entrance of insects, birds, rodents, and other pests General housekeeping is satisfactory Exclusion of live animals on the premises, subject to exemptions 9 APPENDIX A - CONTINUED MINOR COMPLIANCE ITEMS – 5 POINT DEDUCTION FOR INFRACTION Thermometers used to verify cold holding temperatures Food protected from potential contamination and adulteration Maintain records of manufactured meats as per regulations (maintain for at least one year) Eggs transported at or below 13°C (55°F) from an egg grading station Milk and milk products Proper use and storage of clean utensils (including single service utensils) Equipment, non-food contact surfaces and linen are maintained, designed, constructed installed and accessible for cleaning No room with food used for sleeping purposes Dipper well with running water Sanitize test kit/thermometer readily available for verifying dishwashing and sanitizing temperatures Sanitary maintenance of and provision of required supplies in staff/ public washroom facilities Frequency of garbage removal adequate to maintain the premise in a sanitary manner Liquid wastes handled and collected in a sanitary manner Floors, walls and ceilings clean and in good repair Mechanical ventilation operable where required Lighting adequate for food preparation and cleaning THE FOLLOWING INFRACTIONS APPLY ONLY TO MOBILE REFRESHMENT VEHICLES POINTS DEDUCTED Holding tanks provided for toilet and sink waste 15 Protection provided for outdoor food preparation 10 Adequate sets of clean cooking utensils 10 Service doors and windows screened and tightly closed to prevent the entrance of dust and fumes 10 Food prepared within premises by persons working within the premises 10 Driver’s compartment fully partitioned from the food premises 5 10 APPENDIX B The compliance items listed in the following chart apply to ALL FOOD PREMISES. A second chart (page 19) includes compliance items that ALSO apply to mobile refreshment vehicles ONLY. An infraction occurs when the food premises fails to meet one of these compliance items. It is important to emphasize that the examples provided in both charts do not cover all infractions associated with each compliance item. If an operator has a question about a specific situation they are encouraged to call their inspector to review and receive feedback. CRITICAL - 15 POINT DEDUCTION COMPLIANCE ITEM INFRACTION EXAMPLE Food is held at 4°C (40°F) or less Coolers are unable to maintain hazardous food at an internal temperature of 4°C (40°F) or less Improper thawing of hazardous food causing the temperature of the food to rise above 4°C (40°F) Not maintaining food temperature during transport Food is cooled from 60°C (140°F) to 20°C (68°F) within 2 hrs Improper cooling techniques observed Not adequately cooling food within the prescribed time frames Transporting inadequately cooled foods Food is cooled from 20°C (68°F) to 4°C (40°F) within 4 hrs Improper cooling techniques observed Not adequately cooling food within the prescribed time frames Transporting inadequately cooled foods Thorough cooking to minimum internal food temperature Food has not reached the required the internal temperature for 15 seconds Improperly cooked food observed Preparation techniques used do not achieve the minimum required temperature 11 APPENDIX B - CONTINUED CRITICAL - 15 POINT DEDUCTION COMPLIANCE ITEM INFRACTION EXAMPLE Hot holding: minimum of 60°C (140°F) after cooking/rapid reheating Food in hot holding observed below 60°C (140°F) Reheating to original cooking temperature within 2 hours Reheating to original cooking temperature within 2 hours Hot holding unit being used to re-heat food Hot holding unit is over capacity; food is not held at 60°C (140°F) or more Hazardous food is improperly re-heated; for example using hot holding units Original cooking temperature not achieved during re-heating Washing hands thoroughly before and after handling food Food handler observed handling food after hands have become contaminated Improper glove use or failing to change gloves when contaminated Not using soap Contaminating hands with taps, door handles after washing hands Handling food when hand washing cannot be properly done; for example, arm in a cast Food handler free of infectious disease/skin disease/submit medical exams and tests as required Food handler with a communicable disease working when knowingly communicable Separate raw foods from ready to eat foods during storage and handling Raw meats stored above ready-to-eat foods Food handler working with open, uncovered skin lesions Employee working with food while ill Raw meat not stored in a manner that best prevents cross contamination Surfaces not properly sanitized between preparation of raw and ready-to-eat food 12 APPENDIX B - CONTINUED CRITICAL - 15 POINT DEDUCTION COMPLIANCE ITEM INFRACTION EXAMPLE Toxic/poisonous substances (chemicals/ pesticides) to be stored separately from food Inappropriate use of chemicals in food preparation areas Uninspected meat obtained through hunting for custom cutting only. Equipment washed, rinsed and sanitized after use as prescribed Inadequate separation of inspected and noninspected meat Only Grade A or B eggs permitted Uninspected or Grade C eggs found on premise Either manual or mechanical dishwashing provided Insufficient sinks for manual dishwashing where no dishwasher is available Mislabelled chemicals in food preparation area Chemicals stored in a food preparation area; food may become contaminated Insufficient labeling Improper sanitizing methods Dishwasher not functional MAJOR – 10 POINT DEDUCTION COMPLIANCE ITEM INFRACTION EXAMPLE Food is frozen at -18°C (0°F) or less Hazardous food is not frozen/maintained to an internal temperature of -18°C (0°F) or lower Thermometers used to verify food preparation temperatures Probe thermometer not available and not used to verify internal cooking temperatures. 13 APPENDIX B - CONTINUED MAJOR – 10 POINT DEDUCTION COMPLIANCE ITEM INFRACTION EXAMPLE Separate handwashing basin provided for food handlers A hand sink designated for handwashing only is not in place Hand sink not conveniently located in all food preparation areas Hand sink not accessible Handwashing basin supplied with soap and paper towels in dispensers Designated handwash station does not have liquid soap in a dispenser Food handler hygiene Food handler does not have hair/beard suitably confined Designated handwash station does not have single service paper towels Food handler does not have clean outer garments Food handler does not remove apron when going on break or to the bathroom Food handler engages in personal habits that affect food safety (wiping nose, licking fingers) Constant supply of potable hot and cold running water under pressure Hot and cold running water not provided to all sinks in food preparation areas Hot and cold running water not provided to all handwash basins Meat has been obtained from an animal inspected under the Meat Inspection Act. Manufactured meats are processed to destroy microorganisms. Uninspected meats observed on premises Food contact surfaces properly designed, constructed, installed and maintained Surfaces constructed of material which cannot be easily cleaned and sanitized Improper methods used when processing meats Surfaces are worn, cracked or damaged such that proper sanitation cannot be achieved Surfaces not constructed of food grade material 14 APPENDIX B - CONTINUED MAJOR – 10 POINT DEDUCTION COMPLIANCE ITEM INFRACTION EXAMPLE Mechanical dishwashing: wash, rinse water clean, water temperature, timing cycles, sanitizer Wash water not maintained between 60°C (140°F) and 71°C (160°F) Dishwasher does not have an accurate reading thermometer for wash and sanitizing cycles Rinse cycle did not reach 82°C for at least 10 seconds for high temperature, sanitizing dishwasher Inadequate residual observed at the end of the cycle for low temperature dishwashers (100ppm Chlorine, 200ppm for quaternary ammonia compounds or 25 ppm iodine) Manual dishwashing: wash, rinse sanitize technique Appropriate method not being used (two or three compartment method) Sanitizing step does not use either water at 77°C (171°F) or 100ppm chlorine or 200ppm quaternary ammonium compounds or 25 ppm iodine. Improper timing for sanitizing Food contact surfaces washed/rinsed/sanitized after each use and following any operations when contamination may have occurred Sanitizer not approved and/or not the correct concentration: 200ppm quaternary ammonia, 100ppm Chlorine, 25ppm iodine Adequate protection against the entrance of insects, birds, rodents, and other pests Inadequate screens, sweeps, building maintenance and monitoring in place Surfaces are not sanitized following surface contamination Evidence of pests at time of inspection Any condition that would encourage pests observed (overflowing grease traps, inadequate garbage storage, open food containers) 15 APPENDIX B - CONTINUED MAJOR – 10 POINT DEDUCTION COMPLIANCE ITEM INFRACTION EXAMPLE General housekeeping is satisfactory Overall sanitation unacceptable Observed items not used in daily operation stored in the food premises (i.e. clutter) Dirt and grime buildup observed Exclusion of live animals on the premises, subject to exemptions Live animals observed in the food premises MINOR – 5 POINT DEDUCTION COMPLIANCE ITEM INFRACTION EXAMPLE Thermometers used to verify cold holding temperatures Thermometer not available in all coolers containing hazardous food. Food protected from potential contamination and adulteration Food not stored 15 cm off the floor Thermometers must be clearly visible and located at the front of the cooler Sneeze guards not in place where required Food not stored in food grade, vermin-proof containers Food in storage or on display not wrapped or sufficiently covered to protect it from contamination Scoops stored in food containers Maintain records of manufactured meats as per regulations (maintain for at least one year) Required records not available upon request Records incomplete 16 APPENDIX B - CONTINUED MINOR – 5 POINT DEDUCTION COMPLIANCE ITEM INFRACTION EXAMPLE Eggs transported at or below 13°C (55°F) from an egg grading station Required temperature not maintained during transport. Milk and milk products handled as per the regulation Unused portion of food served to the customer is not discarded Proper use and storage of clean utensils (including single service utensils) Utensils not stored in a manner to prevent contamination Equipment, non-food contact surfaces and linen are maintained, designed, constructed installed and accessible for cleaning Structural problems observed Milk product not served from original container Repairs required Mold/mildew observed in coolers Surfaces not smooth, tight and non-absorbent and cannot be properly cleaned Paint is peeling; surfaces worn Linens are not washed as required No room with food used for sleeping purposes Some part of the food preparation area is used as a personal sleeping area Dipper well with running water Scoops/dipper well not maintained in a manner which will discourage bacterial growth Sanitize test kit/ thermometer readily available for verifying dishwashing and sanitizing temperatures No chemical test kit on site to verify chemical concentration Thermometers not available to check manual dishwashing water temperatures No method for checking sanitizing temperature of high temperature dishwasher (thermometer/test strips) Operator/staff unfamiliar with use of the kit and what concentrations/temperatures are appropriate 17 APPENDIX B - CONTINUED MINOR – 5 POINT DEDUCTION COMPLIANCE ITEM INFRACTION EXAMPLE Sanitary maintenance of and lack of provision of required supplies in staff/ public washroom facilities Washrooms (public and staff) not maintained in a sanitary manner Required supplies not provided (soap, paper towel, potable water, garbage can) Toilets, sinks, stalls in poor condition Frequency of garbage removal adequate to maintain the premise in a sanitary manner Accumulation of garbage inside and/or outside the premise Liquid wastes handled and collected in a sanitary manner Overflow or backup of floor drains/sinks Garbage not stored in an appropriate manner (pest proof containers/shed/bin) Clogged grease trap Grey water not disposed of properly Grease/oil not disposed of or stored properly Floors, walls and ceilings clean and in good repair Not constructed to be smooth, tight and non-absorbent Observed to be damaged (cracked tiles, holes in walls, water damaged ceiling tiles) Inadequate cleaning Mechanical ventilation operable where required Inspector observes a buildup of grease Grease hood not being used as required Grease hood not functioning as required Lighting adequate for food preparation and cleaning Inadequate lighting for cleaning Inadequate lighting in the food preparation area 18 APPENDIX B - CONTINUED The compliance items in the following chart apply to mobile refreshment vehicles ONLY. CRITICAL – 5 POINT DEDUCTION COMPLIANCE ITEM INFRACTION EXAMPLE Holding tanks provided for toilet and sink wastes No gauge to monitor water/waste levels in the tank Separate tanks not provided for toilet and sink waste MAJOR – 10 POINT DEDUCTION COMPLIANCE ITEM INFRACTION EXAMPLE Protection provided for outdoor food preparation Food preparation area not covered by canopy or umbrella Adequate set of clean cooking utensils Less than three sets of utensils on-site Service doors and windows screened and tightly closed to prevent the entrance of dust and fumes No screens provided Food prepared within premises by persons working within premises Food prepared in unapproved areas Utensils not replaced when contaminated Windows left open while vehicle is in motion MINOR – 5 POINT DEDUCTION COMPLIANCE ITEM INFRACTION EXAMPLE Driver’s compartment fully partitioned from the food premises Not separated fully by a wall or self-closing door 19 999 Balmoral Street, Thunder Bay ON P7B 6E7 Phone: (807) 625-5900 | Toll-Free: (888) 294-6630 TBDHU.COM
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