A newsletter for the customers of Focus Telecommunications, Inc.
Healthy...
N
eed more calcium in
your diet? Try these
foods: nuts, Yogurt,
sardines, leafy greens, celery,
broccoli, flax seeds and
fortified cereals. By including
foods from this list in your
diet, you will reduce your
chances of having painful bone
disease, or even worse, bone
fractures
from
calcium
deficiency.
Wealthy...
A
“
n investment in
knowledge pays
the best interest."
~ Benjamin Franklin
...and Wise
“
W
e all need people
who will give us
feedback. That is
how we improve."
~ Bill Gates
Stress –Is it Eustress or Distress?
M
ost of us equate the word stress with distress. We are overwhelmed,
besieged, depressed. It happens a lot around this time of year. Too
much to do, not enough time to do it in – and, more often than not –
not enough money to do it with. It can take the joy out of life.
Eustress is stress of another kind. It is happy stress, the kind we experience
when we are doing something exciting, something we want to do, but that also
adds to our responsibilities. A new job, a new project, a promotion, these all
create eustress. Joyful stress, and again, there is a lot of that going around this
time of year.
In both cases the secret is to take one day at a time, one task at a time and one
rest at a time. Yes, a rest. We can tackle almost anything if we’re refreshed.
That doesn’t mean we need a three-hour nap (although it could); it may just
mean we need to change subject, allow our mind to wander. Take a walk or
work on a different project – it all needs to get done, right? So, do something
more mindless for a short while. Give your brain a chance to recover and then
go back to your project with a different perspective. Accept that it IS this time of
year and, as with all things, it will pass. Find the joy.
Santa Gives Focus 2 Thumbs Up!
W
e have BIG news! Santa Claus has once again chosen Focus to
oversee his Santa Hotline. He and his elves are working so hard this
time of year that his phone just rings off the hook and who better to
help him answer his calls but his favorite answering service. After all, Focus just
won the Award of Excellence for both the United States and Canada for the 14th
year in a row! He knows we will do a good job for him.
Santa is so busy checking his lists that he recorded a special message for those
that call. Checking those lists is a serious activity for Santa this time of year. One
interruption could cause him to blunder and put someone on the naughty list by
mistake.
Like so many of our customers, whenever he needs to really concentrate on a
task, he asks us to take messages for him. We are honored to
invite you to call Santa through our Focus Santa Line. He loves
to get messages from girls and boys of all ages, so don’t be shy.
Share your wish list with Santa or thank him for what he
brought last year.
Give Santa a call today! 1866-409-1635
November 22, 2016
Our Services Include
 Answering Service
 Appointment Scheduling
 Customer Service Support
 Dealer Locate
 Disaster Backup Plan
 Email Response
 Help Desk Support
 Hotlines
 Medical - HIPAA compliant
 Order Taking/Credit Cards
 Receptionist Service
 Reservations
 R.S.V.P. Lines
 Surveys
 Technical Support
 Website Answering
You Need The Power of A Person!
Focus Telecommunications
1912 Liberty Rd. Suite F
Eldersburg, MD 21784
2901 Eastern Blvd.
York, PA 17402
The President’s Letter
D
ear Friends,
This is an exceptionally busy season for most of us. Between
the many holidays we celebrate, and the year’s end
responsibilities that are creeping up on us, it sometimes feels like there
are simply not enough hours in a day to accomplish everything. In fact,
SOME days there are NOT enough hours to get everything done.
Prioritizing takes on a new importance as we juggle the urgent things
and still try to complete the important things. We all tend to take on
too much, say “yes” to too many requests, and ignore our own needs.
This is a season of peace and reflection for many of us; a time to pay tribute to the past
year and prepare for the new. Perhaps, this is a good time to reflect on why the
important things we need to do sometimes take a back seat to things we perceive as
being urgent; but which truly are not. If we can differentiate between the two with
greater confidence we will accomplish more, with less angst in this upcoming new year. I
wish for all of us the ability to isolate and understand the important things in life, and in
business. And, I wish you peace.
Hugs,
Remittance address:
PO Box 822640
Philadelphia, PA 19182-2640
Phone Numbers:
301-421-1111
410-880-8600
301-236-5500
1-800-886-6696
MD/DC
Baltimore
VA
Toll Free
Whatever holiday you celebrate at this
wonderful time of the year, we wish
you warmth, love and peace.
On-Call info can be sent to:
301-421-0347
Fax
301-421-1111
Phone
[email protected]
Customer Care Contact:
301-421-5894
Office
240-236-5576
Fax
[email protected]
E-mail:
[email protected]
Website:
www.focustele.com
Search for
“Focus Telecommunications
Answering Service, Inc.”
Refer a new
client and you
could receive
$100!
Email
H
Password Protected
acking is more prevalent than ever before and we are asked to change our
passwords so often sometimes WE can’t remember what they are. Keeping a
list of the logins, passwords, access codes and account numbers that identify
everything from our banking, credit card and financial information to insurance, social
media and our phones is imperative. It’s important that we also share detailed
information regarding who can access this information in the event you should become
unable to handle your own affairs. The person who has your power of attorney or is the
executor of your will must be able to get into these accounts to settle your estate.
Privacy is extremely important and there are court battles going on to determine who – if
anyone – can take possession of the information protected by passwords. It may be
years before this is settled satisfactorily; the recommendation is to take steps to protect
your information – and clearly identify who will have the right to look at it if you can no
longer speak for yourself. Once you have determined who will be the “keeper of the
keys”, make sure that others with a “right or need to know” are aware who that person
is and how he or she can be reached. Take time now to be sure this information is in
order for the upcoming year.
Life in 25 Words
or Less
“T
en people who speak make
more noise than ten thousand
who are silent."
~ Napoleon Bonaparte
Gotta’ Giggle
W
hat has a bottom at its
top?
Answer: A leg