Payment Assistance Agencies - The following are
some agencies or organizations that are available
to assist you if you are unable to pay your gas bills.
Call Southwest Gas for information about additional
agencies.
NORTHERN NEVADA
Carson City Human Services
3303 Butti Way 2, Carson City, Nevada 89706
...................................................... (775) 887-2110
The Salvation Army
661 Colorado Street, Carson City, Nevada 89701
...................................................... (775) 887-9120
Energy Assistance Program (EAP)
Visit.............................................http://dwss.nv.gov
..........................(775) 684-0730 or (775) 684-0731
SOUTHERN NEVADA
Catholic Community Services
1501 North Las Vegas Boulevard
Las Vegas, Nevada 89101
...................................................... (702) 387-2291
Clark County Social Services
1600 Pinto Lane, Las Vegas, Nevada 89106
...................................................... (702) 455-4270
The Salvation Army
1581 North Main Street, Las Vegas, Nevada 89101
...................................................... (702) 649-8240
Energy Assistance Program (EAP)
Visit.............................................http://dwss.nv.gov
..........................(702) 486-9590 or (702) 486-1404
SOUTHWEST GAS
DISTRICT OFFICE LOCATIONS
Toll Free (877) 860-6020
NORTHERN NEVADA
Carson City.................... 400 Eagle Station Lane
Elko................................. 744 Commercial Street
Fernley............................ 5900 MacDonald Drive
Incline Village................. 218 Incline Court Truckee, CA.................... 10682 Pioneer Trail
Winnemucca.................. 3294 Trader's Way, Ste A
SOUTHERN NEVADA
Bullhead City, AZ... 1705 Langford Drive
No. Las Vegas.............1374 W. Cheyenne Ave., Ste 107
PUBLIC UTILITIES COMMISSION OF NEVADA
CONSUMER DIVISION OFFICE LOCATIONS
Capital Plaza
1150 East William Street
Carson City, Nevada 89701-3109
(775) 684-6101
9075 West Diablo Drive, Suite 250
Las Vegas, Nevada 89148
(702) 486-2600
Hearing Impaired: 711
Por favor, llame a Southwest Gas al (877) 8606020 para obtener una versión en español.
AVISO DE DESCONEXIÓN - NEVADA
Form 913.6 (03/2014) 320 Side 1
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NEVADA
The balance forward on
your gas bill is past due.
Your gas service will be
turned off unless payment
is received by Southwest
Gas by the "Due on or
before" date shown on your
Disconnect Notice bill.
Please telephone your
local office immediately if:
 the balance forward amount has already been paid,
-­ or you have questions about your gas bill.
For more information on all our
payment options, visit
www.swgas.com.
GENERAL INFORMATION
Bills - The monthly bill is due and payable upon
presentation and becomes past due if not paid by
the "Due on or before" date on your bill.
Payment Options:
-
Online - Log on to www.swgas.com to pay your
gas bill using a savings or checking account.
There is no charge for this service.
-
Equal Payment Plan - to even out your billings
over 12 months.
-
Automatic Payment Plan - for automatic bill
payment through your financial institution.
-
Pay Stations - call your local Southwest Gas
office for the pay station nearest you.
-
Western Union® Speedpay® - to pay by
ATM/debit/credit card or electronic check,
call (866) 263-5188 toll free or log on to
www.swgas.com. A vendor fee will apply.
Payment Arrangements - If you are unable to pay
your gas bill in full, please contact Southwest Gas
at our toll-free number 1-877-860-6020. We will
work with you to establish a reasonable schedule
for payment of your bill. Your service could be
disconnected if you do not notify us that you need
assistance.
Returned Items - If your payment is returned to us as
uncollectible for any reason, you will be asked to pay
your bill with cash, money order, or cashier's check.
In addition, you will be assessed a returned item fee.
AVISO DE DESCONEXIÓN - NEVADA
Third Party Notification - This program is available
to all residential customers and is especially beneficial
to the ill, elderly or disabled, as well as customers
who are out of town for extended periods of time.
It was designed to give notification to a third party
(any person or public agency) who is willing to
receive a copy of the customer's Disconnect Notice
bill. The third party would notify the customer that
prompt action is necessary to prevent discontinuance
of service. Notification does not obligate the third
party to pay the bill.
Conditions for Postponing Termination –
Termination of service for nonpayment of a bill will
be postponed when termination to a customer or
other permanent occupant would be especially
dangerous to health. Service will be continued until
the next regular billing if:
1. Southwest Gas receives a statement signed
by the customer stating that the customer is
unable to pay for service and is able to pay
for service only in installments which shall not
exceed ninety (90) days; or
2. A written statement from a licensed physician
or public health official is received by Southwest
Gas within five (5) days of first notification.
The written statement must contain:
1. The service address affected;
2. The name of the person whose health
would be endangered by termination;
3. A clear description of the nature of the
emergency; and
4. The name, title, and signature of the
person certifying the emergency.
Form 913.6 (03/2014) 320 Side 2
Turning Your Service Back On - In order for us to
turn gas on that was disconnected for nonpayment,
we must receive:
 the past due amount of your bill plus late charges
 a deposit:
Residential Accounts - not to exceed one and
one-half times the estimated average monthly bill;
Nonresidential Accounts - not to exceed two
times the estimated maximum monthly bill.
 a non-refundable reestablishment charge:
Reestablishment Charge - Southwest Gas
collects a service charge to cover operating and
clerical costs whenever service is reestablished
after termination for nonpayment of bills.
Requests for service are scheduled on a first-come,
first-served basis.
Disputed Bills - Should you believe you have been
billed incorrectly, please contact Southwest Gas at
our toll-free number 1-877-860-6020. Southwest
Gas will promptly investigate the complaint and
render a decision to you in writing. The disputed
amount and subsequent bills must be paid in order
to avoid termination of service. If you thereafter wish
to dispute the bill, you should submit your dispute in
writing to the Public Utilities Commission of Nevada
(PUCN) at the address on this notice. The PUCN
Consumer Division offices may also be reached by
telephone at the phone numbers on this notice, or
visit puc.nv.gov.
Elderly or disabled customers must notify Southwest
Gas of their status as members of households which
contain gas appliances essential for health.