Settling-In Tips
From Crown Santiago
IMPORTANT NOTE:
Crown Relocations has made every effort to present accurate information. However, regulations, rates and other
variables are subject to change and Crown Relocations cannot accept responsibility for the errors that might
result. Should you have any questions or need additional information, please contact your local Crown
representative.
INTRODUCTION
What is special or unique about your city?
Santiago is one of the most modern cities in South America. It's filled with history and is a place you
will never forget. With more than six million people, Santiago—the capital of and biggest city in Chile—
offers a view of the majestic Andean Mountain range from almost anywhere in the country. Along with
its natural beauty and charm, the city has many spectacular restaurants, shops, green areas and
museums. This city combines urban and suburban settlement and one of the few cities in the world
that has easy access to both world class ski slopes and awesome beaches, such as Viña del Mar.
There is a lot that will interest you in this unique city and once you get settled in your new home, we
think you're going to love it.
What are a newcomer's first impressions of your city?
Typically, newcomers are taken back by the city's beauty and modern ways, but they are also
impressed with its unique heritage which has been forgotten. The locals in Santiago are very friendly
and leave a lasting impression of kindness and warmth.
Are these impressions likely to change?
Chile's beauty is nature's gift to the country so it's not likely to change. The relaxed lifestyle, climate
and culture is contagious and appreciated by everyone lucky enough to experience it so there is no
real incentive for change.
What is the local language?
Spanish is the official language, but English, French, Italian, and German are also spoken.
How easily could I live in this city without knowing this language?
Although acquiring a basic knowledge of Spanish or enrolling in a language class would be beneficial,
it is not necessary, because most Chileans are bilingual and a majority speak English.
Here are a few Spanish phrases to help you when you arrive:
Spanish
Buenos días
Buenas tardes
Buenas noches
Cómo está usted?
Estoy muy bien, Y usted?
Muchas gracias
De nada
Me llamo...
De dónde es usted?
Yo soy de...
English
Good morning
Good afternoon
Good night
How are you?
I'm very well, and you?
Thank you very much
Your welcome
Mi name is...
Where are you from?
I'm from...
Puede ayudarme?
Habla usted inglés?
Yo no hablo inglés
Entiende usted?
Yo no entiendo
Can you help me?
Do you speak English?
I don't speak English
Do you understand?
I don't understand
What are good things to remember in order to avoid offending the other residents of this city?
Some tips to avoid offending residents of Santiago are:
Chileans are very patriotic and will take offense at negative comments about the country and
culture.
People in Chile speak at a closer distance and maintain eye contact when talking to people
When meeting someone, offer a firm handshake
Pointing at other people is often considered unacceptable
If you do point at something, use your entire hand instead of just your index finger
If you slap your right fist into a left open palm it is perceived as obscene
Do not raise your right fist to head level, as this is a Communist sign
Bargaining is not practiced in street markets or stores
Tipping at hotels is around 10 percent to 15 percent, but taxi drivers do not have to be tipped
Address people using titles: Mr. = Señor, Mrs. = Señora or Miss = Señorita and the person's
surname
Be aware that a majority of Hispanics hold both maternal and paternal surnames
Greetings and introductions to new people are typically a cheerful occasion involving plenty of
physical touching
How might the local weather affect my daily life?
Chile is south of the equator, which makes the seasons the reverse of what you might be used to.
Santiago has an ideal climate, with low humidity, which explains why 80 percent of Chile's population
lives here. The seasons are well defined with hot summers (December to March) making Santiago
one of Chile's warmest cities. In autumn (March to June) and spring (September to December),
the temperatures are just right with pleasant breezes. In the winter (June to September), the
temperatures are much cooler, but not unbearable. Although rainfall is frequent during autumn and
spring, these are the best months by far to visit or live in Santiago.
Is there anything else I should know about the overall character of your city or its people?
Yes, within an hour or so of Santiago you can find many outdoor activities such as hiking, hot springs,
biking and skiing. Also, the city presents some traffic congestion during rush hours.
Useful Links
Most popular newspaper: www.elmercurio.com
Conversion Charts: www.expatvillage.com/home/conversion_charts.cfm
Information on Santiago: http://sunsite.dcc.uchile.cl/chile/turismo/santiago.html
Information on Santiago: http://en.wikipedia.org/wiki/Santiago,_Chile
VISAS AND PERMITS
As a foreign resident, what is my status in your country?
A valid passport is required for entry into Chile and your status will depend on the type of visa on which
you enter the country.
What kinds of visas are available?
The types of visas available are:
Tourist -- valid for up to three months from the date of your arrival. Extensions may sometimes
granted
Temporary or Work Visa -- Valid 90 days to one (1) year. Renewing is optional, but the process
can be lengthy. If an extension is needed, apply at least 60 days in advance.
Contract Visa - This is similar to a work visa, but is valid for a specific job and for up to two (2)
years
What is required to obtain these visas?
Depending on your nationality, you might NOT need a visa to enter Chile. However, if you are required
to obtain a visa, you will need:
a valid passport
four passport pictures
the appropriate fee for processing
Visa applications can be obtained from any Chilean consular office. Allow at least one week for
processing.
Are spouses permitted and/or likely to find work?
Yes, a spouse is permitted to work if he or she has a valid work permit, which should be obtained
separately from the working partner's permit.
What are the main forms of identification and how does a newcomer obtain them?
Each resident of Chile is required to carry a Carnet de Identidad or Chilean identification card, which
can be obtained at the Chilean Registration Bureau, for a nominal fee. Keep it with you at all times. It
contains your full name, thumbprint and an identification number. You must apply for this card within
30 days of arrival in Chile or within 30 days of the date on your visa. You will receive your card within a
week.
Are there any other important permits I must obtain, or places where I must register right away?
A RUT number which is for tax purposes can be obtained from the tax office, Servicio de Impuestos
Internos, nearest to your residence. This is mandatory. However, it is not the same as the Carnet de
Identidad. For most matters, the ID number is used.
What items should I avoid bringing into the country?
Avoid taking the following items into the country:
Firearms/weapons
Drugs (unless for medical purposes)
Pornographic material
Plants, vegetables, fruits and perishable foods
Domestic animals can be brought into the country only with the permits and vaccinations required by
law. Contact your nearest Chilean consulate or Crown Santiago for more information.
Is there anything else I should know about entering and remaining in the country legally?
Having a valid visa and keeping it updated is essential and if you follow the steps above, you will be
fine.
Useful Links
Embassy Listings for Chile: http://chileabroad.gov.cl/
MONEY
What is the local currency?
The official currency of Chile is the Chilean Peso ($ or CLP) and is subdivided in 100 cents
What denominations does it come in?
Coins: These are in denominations of: 1 peso, 5 pesos, 10 pesos, 50 pesos, 100 pesos, 500
pesos
Bills: these are in denominations of: $1000,
$1000 , $5000,
$5000 , $10000,
$10000 , $20000
What is the best way to exchange currency?
Exchanging currency can be done at banks, money exchange houses and main hotels.
What are commonly-used forms of payment for everyday purchases (such as groceries)?
Cash or checks are most commonly used as forms of payments for every day purchases. However, it
is recommended that you avoid carrying large amounts of cash.
Will I be able to use my credit card around town? If not, list when I’ll need cash.
Yes, Visa, Mastercard, Diners Club and American Express are widely accepted. Do note for some
small purchases, you will need cash.
By what method are bills (such as rent and utilities) paid?
Most people use banks to pay such bills as rent or utilities, but they can also be paid with direct debit
(arranged through your bank).
What are the requirements for opening a bank account? At what stage of the settling-in process should
I open it?
In order to open a bank account, you will need the following:
RUT or tax ID number
Carnet de Identidad or ID card or passport
Evidence of solvency in the form of a permanent job contract, salary slips, a job letter or a form
indicating net worth
Note: The period of time necessary to establish an account ranges from two to 10 days.
Will foreign residents be able to find banking services in their native languages?
Yes, there are several multinational banks that offer these services.
Are there any restrictions on services for those who are new to your country?
No, there are no restrictions on banking services for those who are new to Chile.
What are typical banking hours?
Banking hours are Monday through Friday from 9 a.m. to 2 p.m.
Are automatic teller machines (ATMs) available around the clock?
You will find plenty of ATM machines available around the city and they are typically available 24 hours
per day. The most popular locations are at banks and shopping centers.
Is there any other money information that might help me?
Yes, if you plan to go shopping, typical shopping hours are from 10 a.m. to 8 a.m., Monday to Friday
and from 10 a.m. to 2 p.m., on Saturdays and shopping centers open Monday to Sunday from 10 a.m.
to 9 a.m.
Useful Links
Currency converter: www.xe.com
Official Bank: www.bancochile.cl
Local Web sites of credit card companies: www.visa.com and www.mastercard.com
ACCOMMODATION
What are the top factors to keep in mind when searching for a place to live in your city?
When searching for a place to live, some important factors to consider are safety and individual
needs. Depending on your preferences, you might want to find a place close to work, school, shops,
medical facilities and entertainment. Choosing the right place to live is essential to having a pleasant
and safe stay in Santiago.
What are the most popular neighborhoods in your city for expats?
Some of the most popular neighborhoods around the city are:
La Dehesa
Lo Barnechea
Vitacura
Las Condes
Providencia
In these neighborhoods, you can find single-family homes and they are all located close to medical
centers, grocery stores and schools.
Do expats tend to buy or rent their homes?
Most expatriates tend to rent their homes instead of buying. Depending on your length of stay, you will
want to rent until you become familiar with the area then you can better decide where to purchase.
Typically, will I be required to pay additional money up front (such as a deposit) before moving into
leased housing? If so, how much is common?
In most cases, you will have to make a deposit in advance in the amount of two months rent. This
amount will be reimbursed at the end of the contract as long as the rental unit is left in good condition .
It is also necessary to pay a real state commission of 50 percent of the value of the rent.
Are utilities generally included in the price of rent, or are they extra?
Utilities are normally and an additional expense .
Are there special security concerns I should be aware of in regards to my home or choice of
neighborhood?
For the most part, Santiago is a safe city, but it is recommended that you check out local police reports
before deciding on an area to live. These reports provide factual information on types of crimes and
how often they occur. This will most likely be a determining factor on whether you choose to live in a
certain neighborhood or not.
I’m not sure if I should bring my appliances. What is the electric current, Hz and plug shape in your city?
The electric current in Chile is 220 volts. The electrical Hertz (Hz) is 50.
Below are examples of the types of plugs that are used in Chile:
Type C plug - Round pin attachment plug
NOTE: Type C plugs can also be used with E and F and some L receptacles. This type of plug is very
common in most "universal" adaptor sets.
(Though the diagram shows a circular plug, quite often Type C plugs have a rectangular form factor,
as in the photo above.)
Type L - Round pins with round grounding pin (inin -line)
line )
Three pin plug connections. Should get adaptors which are easy to find
Do you have any other accommodation information that might help me?
It always good to be very informed about the new location you choose to move to. It is recommended
that you do as much research as possible before choosing a specific area . Get feedback from the
local real estate agents as well as the permanent residents on what the most preferred and safe
neighborhoods are. No matter where you live, it is always best to be safe. A good tip to follow is to
always change the locks on your new home before moving in.
Useful Links
Property Search :
www.fuenzalida.com
www.portalinmobiliario.com
EDUCATION
What types of schools do most expats in your city choose for their children?
Many expatriates choose to send their children to international schools rather than local schools.
There are American, French and German International schools available. Below is a listing of some
popular schools.
What are some examples of these schools?
There are many great schools in Santiago. Most families will select a school that is easily accessible
from the area in which they live. Below is a listing of some popular international school programs:
Eagles Nest
The Grange School
Alliance Francaise
Deutsche School
Should you require further assistance please contact Crown Santiago.
Is there a lot of competition for spots in local schools?
No, there is a wide variety of well-appointed private schools with many spaces available.
Are pre-schools also widely available (for children approx. 2 to 5 years old)?
Yes, Santiago has a wide variety of preschools for children in the age group of two (2) to five (5) years
old. These schools tend to fill up fast so it is recommended that you contact the school of your choice
as soon as you arrive so you are able to obtain a spot on the list.
For more information or assistance please contact Crown Santiago.
How are most kids transported to and from school?
Children either ride on school buses or "pulls" to and from school or many parents form carpools and
take turns driving the children.
When does the typical school year start and end?
The typical school year starts in March and ends the first week of December.
Is there anything else I should know about local schools?
Local schools are not bilingual and the only language taught is Spanish. Most local schools do not
have a library and they do not teach classes that are offered in international schools such as music,
art, theatre and physical education. Also, children sent to local schools only go for half of the day,
where as in international schools children go for the full day.
Useful Links
Bilingual Schools Association: www.essarp.org.cl
HEALTH
Are there any vaccinations I should get or other health precautions to take as I prepare for my move to
your city?
There are no vaccination requirements to enter Chile. The normal childhood vaccinations of measles,
mumps, rubella (MMR), diphtheria, tetanus, pertussis (DTP) and polio should be up-to-date. It is also
wise to check vaccination requirements with the consular office and you should also consult your
home country's vaccination regulations for re-entry on home leave or repatriation.
Before I get sick, what should I know about seeking medical care in your city as an expat?
Medical care in Santiago is generally good, but quality varies outside the capital. Doctors and hospitals
often expect immediate cash payment for health services. It is recommended that you have your own
health insurance and bring all your information with you when visiting the doctor or hospital. If you do
not have health insurance, you will have to go to a public hospital and wait for treatment. Most private
medical institutions and services in Santiago satisfy international requirements. If you do not have
insurance and have an emergency, you will be asked for a guarantee check.
What is the word for "doctor" in the local language?
Doctor or el médico.
What is the best way to locate a suitable health care provider?
Your insurance carrier will inform which hospitals and doctors are best suitable for you. If not, your
expat coordinator may help you.
Do expats in the area tend to leave the city/area/country to seek medical care? If so, why and where do
they go?
Most expats stay within the country for their medical care, but others may wait for a trip back to their
home land to visit their regular doctor.
What is the number to call to summon help in an emergency? List medical/fire/police.
The common phone numbers used for emergencies are listed below:
Medical assistance 131
Fire 132
Police 133
What do I do if there's an emergency in the middle of the night—or at another time when my normal
doctor/clinic is unavailable?
If an emergency occurs in the middle of the night either call the number above and wait for an
ambulance or have a family or friend drive you to the closet major hospital in your area. Major
hospitals have 24-hour emergency clinics and some suburb hospitals also have 24-hour clinics.
Identifying the closest 24-hour emergency clinic from where you live is an important first task once you
have had a chance to settle in.
How will I recognize a pharmacy? What is it called in the local language?
Recognizing a pharmacy is easy because they usually have a big sign out front reading "Farmacia".
The word for pharmacy is: la farmacia.
Is the water safe to drink?
Yes, the water is safe to drink here. If you have any hesatations, boil the water first before drinking it.
Also, there are several types of bottled water to choose from.
Useful Links
TRANSPORT
Will I need to drive my own vehicle to conduct my everyday life (work/school/shopping) at my
destination?
No, you do not need to drive your own vehicle to get around Santiago, but if you decide to drive be
aware of narrow streets and heavy traffic.
Below are some choices of public transportation available throughout Santiago:
Bus - these are inexpensive but not the most reliable
Taxi - also called colectivo are shared taxis with fixed routes and fares; they are quicker and more
comfortable then most buses and not much more expensive
Subway - the metro system is quick and inexpensive; sometimes it is impossible to get a seat but
this is the preferred way to travel around the city
Others choose to cycle or walk but this is not the safest due to the narrow roads and heavy traffic.
How can I legally drive a vehicle in this city?
While you can get a driver's license in Santiago, it is recommended that you get an International
Driving permit from your home country prior to your arrival.
To obtain an International driving license provide the following:
Passport (original and photocopy)
ID (original and photocopy)
Drivers license from your country (original and photocopy)
For further assistance contact Crown Santiago.
What side of the road do people drive on?
Similar to the United States, people drive on the right side of the road, but be aware that Chilean
drivers do not signal when changing lanes and rarely yield to merging traffic. Also, smoking and using
a cell phone or a walkman are against the law and heavy fines are enforced.
Describe typical public transportation an expat might use to get around the city.
As mentioned previously, there are several options of transportation, but the quickest and most
economical way is subway system.
Could an expat also use public transportation to get out of the city—to surrounding towns, recreation
areas or suburbs? If so, list options.
The subway runs from east to west and north to south in the city as do the buses and taxis. You can
also use these means of transportation to venture out of the city to other areas of Chile.
In regards to transportation, are there any safety issues I should be aware of?
It is mandatory in Santiago to wear a seatbelt and turning on a red light is prohibited unless otherwise
stated. Also, traffic jams during rush hour can be very frustrating so be sure to give yourself plenty of
time to reach your destination. Driving under the influence of alcohol is a severe offense. You
could be fined or arrested depending on the level of alcohol intoxication. Speeding is also punished.
The maximum speed, unless stated otherwise, is 100 km/h (65 mph). In urban areas it is 50 km/h (30
mph).
If you plan to walk, it is recommended that you check first on the safety of different neighborhoods.
Generally, anywhere in Santiago is safe during normal daylight hours.
Where do I buy tickets/tokens/etc. for the major public transportation?
You can purchase tickets for major public transportation, such as subway, or train, at their respective
stations. For the bus, you'll need to get a transportation card called BIP, at a subway station.
Useful Links
Subway information: http://www.metrosantiago.cl/
Bus information: http://www.transantiagoinforma.cl/
SHOPPING
What are the items that I should bring with me because they’re not available (or are too expensive)
where I am going?
Santiago should have everything you need at affordable prices.
Will anyone have particular trouble finding clothes that fit?
The clothing sizes are equivelant to those of the United States. However, it is difficult to find sizes
Extra-extra large (XXL) or higher.
What grocery stores do expats in your city shop at?
Generally, expats grocery shop at a store that is in their neighborhood. Some of the popular grocery
stores are:
Alto Las Condes
Parque Arauco
Both stores have a large selection, are clean and have great service. They also stock specialty
products.
Where can other household items (such as cleaning materials and home furnishings) be found?
Most household items and cleaning products can be found at any grocery store. Bigger items such
has home furnishings, appliances and electronics can be found in the larger supermarkets or
department stores, as well as other local stores or malls.
What are factors that might affect my shopping habits in this country/city?
Most likely there will not be any factors that affect your shopping habits. Santiago has a wide array of
shopping options and most shopping centers have plenty of parking. Shopping malls have become
popular due to their variety and convenience.
Useful Links
www.parauco.cl
www.altolascondes.cl
NETWORKING
How close-knit is the expat community in this area? How do I get involved with it?
A good way to get involved and meet people is to join one of the local groups, including international
clubs (if available) such as the French Club, German Club or American Club.
Beside expat groups, what is the best way to make social connections outside of work?
Volunteering your time to an organization or charity event are other great ways to meet people. You
will see that most Chilean people are very easygoing and friendly. You can also meet people by
visiting the city's various spas, nightclubs, bars and restaurants.
Where can I meet other singles in this city?
The local newspapers and magazines always have listings of the city's clubs, hotspots and upcoming
events. There are also several reputable singles networking associations that arrange evening and
weekend activities such as dinners at restaurants, sightseeing and touring. For further assistance
please contact Crown Santiago.
Are there any unique networking opportunities for accompanying partners?
Partners can also get to know local Chileans by joining a group or volunteering their time to a local
organization and/or charity. This is a great way to get out there, be involved and meet new people.
Useful Links
Expatriate Guides:
www.expatriate.com
www.expatvillage.com
YOUNG PEOPLE
How well-equipped is this city for those raising infants/toddlers? Specifically, are there public places to
change diapers, maintained playgrounds, etc?
The city is very well-equipped for raising infants/toddlers. Most shopping malls and large grocery
stores have changing rooms inside the restrooms for mothers and their babies. You will also find
many parks and kids playgrounds around the city.
Where can I get a list of reliable childcare providers/nannies?
Please contact your Human Resources Director or our office to find out more information on reliable
child-care providers and/or nannies.
Discuss any safety issues for children in this city.
Santiago is a safe environment for children, though it is recommended that you speak to your local
school to find out whether there are any particular concerns specific for your area . Children should
always be accompanied and supervised by an adult and should never talk to strangers .
What are the most popular kid-friendly attractions in the area?
Kids love to spend a day in the mountains skiing or on the Pacific Coast swimming at the beach, but
other fun and cool places to spend the day are:
Cerro Santa Lucia (Santa Lucia Hill ) - In 1541, Santiago was founded on this hill (cerro) and
today it is a large park! There is lots to do here and it is a fun way to spend the day. You can
climb up the hill by taking a very curvey staircase or go up the cool glass elevator instead . Once
you get to the top you will have some awesome views of the city and, if it is clear out, you will be
able to see the mountains. In the summer, there are concerts at the amphitheater. At Cerro Santa
Lucia, fun can be had by all!
Museo de Santiago - This museum is housed in an eighteenth century colonial home, the Casa
Colorada. It presents a history of the city and showcases beautifully carved and painted wooden
figurines by Rodolfo Gutierrez.
Parque Metropolitano - This unique park sits on three hills and is many things in one . While you
are here you can visit the many animals at the Jardin Zoologico .Some of the neat local animals
you'll see are: pumas, vicunas, deer, conors and tropical birds. Another great site is the Statue of
the Virgin Mary, which is a famous Santiago landmark. The Terraza Bellavista has good views of
the city or take the Tupahue teleferico (gondola) for even a better view of the Andes. If it is a hot
day, the teleferico has a stop at Estacion Tupahue with a public swimming pool close by. You
could also spend the day on hiking trails or biking . There is so much to do and see, you might
have to come back a few times.
Parque Quinta Normal - This is a great family park with picnic tables and an artificial lake where
you can rent rowboats.
Parque O'Higgins - This southwest section of the city has playgrounds, a swimming pool, skating
rink and amusement park. You definitely could spend a whole afternoon here!
And of course, everywhere you turn, you'll see handicraft fairs where you can buy anything from
jewelry to children's toys. These handicraft fairs usually take place on the weekends. Last but not
least, kids always love ice cream and you can find lots of it in Santiago . Every place you go, try a
scoop, or two, or three....make it lunch!
What are the most popular activities for kids after school or on weekends?
Kids in Santiago are very involved in after school activities and sports . They also enjoy going to the
movies, game arcades and shopping with friends. And, they like to just hang out with their friends at
each others homes.
What's it like to be a teenager in this city? Are there any particular challenges I should be aware of as a
parent?
Being a teenager in Santiago is similar to other places. As mentioned above, they love to go to spend
time with their friends and do fun things. Adjustment to any new place takes time, but we feel once
they get settled in and meet new friends, they are going to love it here!
Are there any organizations/social groups in the area that cater exclusively to young people ages 12-17?
Local schools and churches are good sources for getting all youth group and activity information for
your area.
I want my child to get the most out of our stay in this country. Are there any specific opportunities to
teach young people about the local culture?
The local culture is taught in the school system and children will also find that their public library is a
good resource. Additionally, there are several local events that occur on a weekly basis that teach
young people all about the local culture. Check with your local library for up to date happenings in
each area.
As mentioned above, a great place to spend the day is the Casa Colorada because it is full of
Santiago's history. And, enrolling in Spanish lessons is very beneficial and a great way to get a taste
of the local culture!
Useful Links