DR ANDREOU AND PARTNERS PATIENT SURVEY 2016
Q1 - If you wanted to see a doctor quickly, how many days did you have to
wait?
35
31
30
25
20
15
10
12
11
11
10
5
2
0
0
Same Day
Next Working Day
Within 2 Working Days Within 3 Working Days Within 4 Working Days
5 or More Working
Days
I did not need to See
the Doctor Quickly
Q2 - How easy is it for you to get an appointment with a practice nurse at
your GP surgery?
35
32
30
30
25
20
15
9
10
6
5
4
0
Not at all Easy
Not Very Easy
Fairly Easy
Very Easy
Haven't Tried
Q3 - How satisfied are you with our opening hours?
50
47
45
40
35
30
25
20
17
15
10
10
5
3
3
1
0
Very dissatisfied
Fairly dissatisfied
Neither satisfied or
dissatisfied
Fairly satisfied
Very satisfied
Unsure of hours
Q4 - How easy is it to get through to us on the phone?
30
25
25
20
16
15
15
14
10
6
5
5
0
Very Difficult
Difficult
Satisfactory
Easy
Very Easy
Haven't Tried
Q5 - How would you prefer to book your appointments?
60
50
48
40
30
22
20
11
10
0
By Person
By Telephone
Online
Q6 - How helpful do you find the receptionists at your GP practice?
70
63
60
50
40
30
20
16
10
1
1
Not at all helpful
Not very helpful
0
0
Fairly helpful
Very helpful
Don’t know
Q7 - Were you seen on time for your appointment?
25
22
22
21
20
15
10
7
6
5
1
0
Early
On Time
No, Up to 15 Minutes Late No, Up to 30 Minutes Late No, More than 30 Minutes
Late
Not Applicable
Q8 - If you saw a GP today, did you have confidence and trust in the GP you
saw or spoke to?
60
53
50
40
30
20
10
9
10
3
0
0
Don’t know/ can’t say
No, not at all
Yes, to some extent
Yes, definitely
Not applicable
Q9 - If you saw a nurse / GP today, did you have confidence and trust in the
nurse you saw or spoke to?
50
47
45
40
35
30
25
23
20
15
10
5
3
3
0
0
Don’t know/ can’t say
No, not at all
Yes, to some extent
Yes, definitely
Not applicable
Q10 - How happy are you with the overall service at Oldbury Health
Centre? Please rate on a scale of 1 to 5 with 1 being very poor and 5 being
excellent.
35
32
30
27
25
20
16
15
10
6
5
0
0
0
Very Poor
1
2
0
3
4
5
Excellent
Diversity Monitoring Q1 - Gender
60
50
50
40
30
25
20
10
0
Male
Female
Diversity Monitoring Q2 - Age
30
28
25
24
20
15
12
10
7
5
3
3
Under 16
16 - 24
0
25 - 44
45 - 64
65 - 74
74 +
Diversity Monitoring Q3 - Ethnicity
70
60
58
50
40
30
20
13
10
6
1
2
0
White Caucasian
Asian or Asian British
Black or Black British (Caribbean Black or Black British (African)
)
Mixed (White and Black
Caribbean)
Diversity Monitoring Q4 - Do you consider yourself to have a disability?
70
61
60
50
40
30
20
16
10
0
0
Yes
No
Not Sure