EMERGENCIES
General Information
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Emergency phone lines are open 24 hours 7 days a week.
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All calls are free and may be made from public telephones.
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English speaking operators are available.
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People unaware of their address should provide the operator with near by landmarks.
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When describing what happened to the operator try and talk as calmly as possible.
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See the Figure 1 for basic Japanese phrases that may be helpful in the case of an emergency.
Emergency Notification Procedure
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International students, researchers, and faculty involved with any of the emergencies listed in this
section should contact Juntendo University International Center (JUIC, [email protected], 033813-3795) as soon as possible.
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JUIC will help resolve any issues that may be a result of the emergency.
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General Information
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The 119 operator takes calls for both ambulances and fires, inform the operator from the start
which you will need help with.
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For information about fire prevention refer to Tokyo Fire Department’s multilingual pages, languages include: English, Chinese, Korean, Thai, and Filipino.
Procedures
Ambulance
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Dial 119 in the case of you need an ambulance for a sudden illness or severe injury.
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Inform the operator of the following:
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You need an ambulance
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What happened
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Where you will need services
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Your name
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Your phone number
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Have your residence card, passport, and health insurance card ready before the ambulance arrives.
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Someone should wait outside to help guide the ambulance to where the assistance is needed.
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Tokyo Metropolitan Health & Medical Information Center provides free emergency translation services at 03-5285-8185.
Fire
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Inform all of the people around you that there is a fire.
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Dial 119.
DAILY LIFE
AMBULANCE / FIRE: DIAL 119
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Most fire department emergency operators have the ability to trace the callers destination, as long
as the call is not made from a cell phone. If you do not know your address, stay on the line until
the operator confirms your address.
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Inform the operator of the following:
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There is a fire
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What is on fire
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Where the fire is occurring
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Your name
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Your phone number
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Most fire departments have the ability to trace phone calls from land lines.
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In the case the you become engulfed by a fire cover your mouth with a wet towel to prevent
smoke inhalation and crouch low while escaping.
TRAFFICE ACCIDENT / CRIME: DIAL 110
General Information
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The 110 operator takes calls for both traffic accidents and crimes.
DAILY LIFE
Procedures
Traffic Accident
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Dial 110 in the case of a traffic accident. No matter what the severity of the traffic accident may be.
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Inform the operator of the following:
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What happened
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Where you are, including any landmarks
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Your name and phone number
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Dial 119 in the case you experienced any injuries.
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Make sure that both you and the party involved in the accident wait until the police arrive before
resolving the issue and leaving the site of the accident.
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Wait until the police arrive to exchange information.
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The police will issue a traffic accident certificate (kotsujiko-shomeisho, 交通事故証明書 ), which
you may need for insurance purposes.
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If you need to go to the hospital following the accident be sure to receive a medical certificate
(shindan-sho, 診断書 ).
Crime
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If you have been affected by a crime and need urgent assistance dial 110.
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Inform the operator of the following:
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What happened
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Where the crime occurred
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Your name and phone number
In the case that your wallet was stolen, make sure to contact your bank and cancel any credit cards
that you may have had in the wallet.
Figure 1: Japanese Phrases
In the Case of an Emergency
Emergency
Ambulance / Fire: Dial 119
きゅうきゅうしゃおねがいします。
救急車お願いします。
Kyukyusya onegaishimasu.
かじです。
こうつうじこがありました。
こうつうじこうがありました。
じこがありました。
火事です。
交通事故がありました。
事故がありました。
Kaji desu
Koutsujiko ga arimashita.
Jiko ga arimashita.
Please send an ambulance.
住所は〇区(市)○丁目○番○号です。
Jyuusyo ha ○ ku ○ (shi) ○ choume ○ bann ○ gou desu.
わたしのなまえは○ ○ です。
私の名前は ○ ○ です。
Watashi no namae wa ○ ○ desu.
My name is ○ ○ .
わたしのでんわばんごうは ○○○ ‑ ○○○○ です。
私の電話番号は ○○○ ‑ ○○○○ です。
Watashi no denwabango wa ○○○‑ ○○○○ desu.
My telephone number is ○○○ ‑ ○○○○ .
Asking for an English Operator
えいごがはなせるかたはいらっしゃいますか。
英語が話せる方はいらっしゃいますか。
Eigo ga hanaserukata wa irasshyaimasuka.
Is there someone who can speak English?
DAILY LIFE
じゅうしょは〇く(いち)○○ちょうめ○ばん○ごうです。
じゅうしょは○く（し）○まるちょうめ○ばん○ごうです。