Leisure Plus Card
Terms and Conditions
Leisure Plus card
1. Leisure Plus cards are non-transferable and remain the property of Chelmsford City Council.
2. The cards may not be used by the individual after the expiry date unless they have been
renewed.
3. A Leisure Plus card is specific to that individual and can only be used by them. Prices are
based on an individual's Leisure Plus card category and only apply to the person booking the
activity and not to additional users, such as friends or family (unless they hold the same
Leisure Plus card). If a card holder participates with a non-card holder on an activity, the
non-card holder price will apply (e.g. for court bookings).
4. Both residents of the City of Chelmsford and non-residents are entitled to the special
"Leisure Plus card holder prices" as long as they hold one of these cards.
5. The Leisure Plus card must be produced on every occasion to obtain these special charges.
6. Customers who do not have one of the Leisure Plus cards will be charged either the junior
(0-15 years) or adult (16 years+) non-card holder price for that activity.
7. To receive concessionary prices, you must be a LC6 (Senior), LC7 (Access) or LC8 (Access
Plus) Leisure Plus card holder. Proof of eligibility must be provided on joining the scheme
and at any additional specified periods.
8. Certain activities may have additional terms and conditions. Please refer to the price leaflet
for your Leisure Plus card category.
9. The giving of incorrect information with the intent on defrauding the Council, improper use
or unacceptable behaviour, will result in cancellation of the card and any other appropriate
action deemed necessary.
10. Customers will be charged £1 to replace damaged, defaced or lost cards.
11. The administration of this scheme is computerised. All information provided will remain
confidential to Chelmsford City Council and will be used in accordance to the provisions of
the Data Protection Act. This information will not be passed onto third parties.
12. In compliance with the Data Protection Act 1998, information collected on this form will be
added to the Leisure Plus database. Chelmsford City Council may also use this information
for administrative and service communication purposes. All information will be treated
confidentially and will not be shared with other organisations. We may contact you via
email, telephone, mobile or post to make you aware of various offers, activities and benefits
related to the Leisure Plus card. You are entitled however to opt out of receiving
promotional information from us at any stage via emailing [email protected]
General Terms & Conditions
1. Pricing
 Both residents of the City of Chelmsford and non-residents are entitled to the special
Chelmsford Leisure Card holder casual pay and play prices as long as they hold one of these
cards (LC1-9).
 Customers who do not have one of the Chelmsford Leisure Cards will be charged either the
junior (0-15 years) or adult (16 years+) non-leisure card holder price for that activity.
 To receive concessionary prices on casual pay & play and monthly memberships, you must
be a LC6 (Senior), LC7 (Access) or LC8 (Access Plus) Chelmsford Leisure Card holder.
 The prices listed only apply to the person booking the activity and not to additional users,
such as friends or family (unless they hold the same Chelmsford Leisure Card).
2. Session Times
 Some activities operate peak & off-peak pricing. For more information please check the
session times for that activity and/or centre.
3. Excel Health and Fitness
 The gyms and exercise classes are available to those aged 14 years and over at RILC and 16
years and over for CSAC, DSC & SWFLC.
 An induction must be completed prior to using the gym.
 Customers completing an induction at the gym other than RILC/CSAC must purchase a TGS
(Technogym) key if they want to use RILC/CSAC as an additional site to their main gym.
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4. Sports Hall
 Sports hall activities available may differ between leisure centres - please ask at reception
for details.
 These sports halls are multi-use facilities so activities available may be dependent on other
bookings taking place at the same time in the same facility.
 Whole Hall is four courts at SWFLC (South Woodham Ferrers Leisure Centre) & CSAC
(Chelmsford Sport & Athletics Centre), 5 courts at DSC (Dovedale Sports Centre) & six
courts at RILC (Riverside Ice & Leisure Centre).
 Chelmsford City Council reserves the right to relocate court bookings to an alternative
court to the one booked online for operational purposes.
5. Crèche & Kool Kids (Soft Play)
 Please refer to Riverside Ice and Leisure 'Child's play' leaflet for more information including
terms and conditions. Please note that the crèche is for under-fives only.
6. Group Bookings:
 To obtain the group rate at Riverside Ice and Leisure for specific swimming and ice-skating
sessions, you need to have a minimum of 12 people and have booked the session at least 7
days in advance.
 Additional ice session discounts may be available for sessions where skate hire is not
included.
 Normal spectator charges apply to groups.
7. Booking Privilege
 Chelmsford Leisure Card holders can book up to seven days in advance.
 Non leisure card holders are able to book up to a maximum of two days in advance in
person or by telephone only.
8. Loyalty Points
 Refer to specific terms and conditions below.
9. Monthly Memberships
 Refer to specific terms and conditions below.
10. Disclaimer
 This information is correct at time of publishing, and replaces any previous policies. The
Council reserves the right to alter any details listed at any time without prior notification.
11. Online Booking Cancellation / Refund Policy
 A minimum of 24 hours’ notice is required for cancellation of any activity booked online,
except for fitness classes and crèche bookings where a minimum of two hours’ notice is
required. Failure to do so will result in the card holder being liable for the full cost of the
session. Arrears payments must be made within seven days, or the card holder will be
unable to book any further activities and any existing bookings cancelled.
 Refunds or credit notes can only be made via contacting the relevant centre direct and
providing sufficient notification to cancel has been given. No refunds can be made online.
 Cancellations cannot be made online unless you are a direct debit member and the activity
is included in your membership. All other customers must contact the relevant centre
direct.
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Terms and Conditions
Loyalty Points Terms & Conditions
1. Leisure Plus Cards are non-transferable and remain the property of Chelmsford City Council.
2. The cards may not be used by the individual after the expiry date unless they have been
renewed.
3. A leisure plus card is specific to that individual and can only be used by them. Prices are
based on an individual's leisure plus card category and only apply to the person booking the
activity and not to additional users, such as friends or family (unless they hold the same
Chelmsford Leisure Plus Card). If a card holder participates with a non card holder on an
activity, the non-card holder price will apply (e.g. for court bookings).
4. Both residents of the City of Chelmsford and non-residents are entitled to the special
"Leisure Plus Card holder prices" as long as they hold one of these cards.
5. The Leisure Plus Card must be produced on every occasion to obtain these special charges.
6. Customers who do not have one of the Chelmsford Leisure Plus Cards will be charged either
the junior (0-15 years) or adult (16 years+) non-card holder price for that activity.
7. To receive concessionary prices, you must be a LC6 (Senior), LC7 (Access) or LC8 (Access
Plus) Chelmsford Leisure Plus Card holder. Proof of eligibility must be provided on joining
the scheme and at any additional specified periods.
8. Certain activities may have additional terms and conditions. Please refer to the price leaflet
for your leisure plus card category.
9. The giving of incorrect information with the intent on defrauding the Council, improper use
or unacceptable behaviour, will result in cancellation of the card and any other appropriate
action deemed necessary.
10. Loyalty points will only be gained on specified activities
11. Loyalty points cannot be used as payment towards a Leisure Plus card or Monthly
Membership fee
12. Loyalty points will not be gained for direct debit payments or term time and holiday courses
13. Loyalty points will not be gained for term time or holiday courses. e.g swimming lessons, ice
skating lessons. School holiday activities.
14. A customer must be a Leisure Plus card holder to receive sports loyalty points.
15. Loyalty 'points' can only be gained for and used as 'credit' against specified activities.
16. Customers will not gain points when paying for the following: group bookings; individual,
club, school and contract hire of facilities and staff; league registrations and match fees;
special events; catering facilities on site and vending machines; resale items; lessons with ice
professionals.
17. Points will only be collected if a customer swipes their card (or provides their customer /
card number on booking) every time they use the sites included within the scheme.
18. Points are specific to each leisure centre (e.g. points gained at Riverside Ice & Leisure can
only be redeemed as credit against activities at this centre). If a customer uses more than
one leisure centre, their account will hold all of their points 'credit' separately with each
relevant centre.
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Terms and Conditions
Monthly Membership Terms and Conditions
1. The contract between you and us
As a member you agree to follow the rules of membership relating to using our centres and
your behaviour within Chelmsford City Council centres.
2. How long will my membership last?
Your membership commitment period is for a minimum of 6 months at the agreed monthly
rate (Excluding any freeze months). (Unless you have purchased a temporary Student
membership, where the expiry date will be written on your application). After this, your
membership will automatically renew on a month to month basis unless you or we end your
membership in accordance with section 3 or 6.
Regardless of what day in a month your membership starts it will count as a full month in
relation to your sixth month commitment period. You will be given a least 30 days written
notice of any future increase in fees.
3. What happens if I change my mind and want to cancel my membership?
As long as you have not used your membership and you inform us in writing within seven
days of signing these terms and conditions we will refund any membership fees you have
paid to us.
4. How can I suspend or freeze my membership?
If you wish to put your membership on freeze you must do so by requesting a form from
reception, no later than the 17th day of the previous month that you wish your freeze
period to start.
You may freeze for a maximum of 3 months at a time in whole calendar months only.
If you are within your initial 6 months commitment period a freeze fee charge of £5 per
freeze month applies. Freeze months do not count towards your commitment period.
When you’re agreed freeze period ends your monthly direct debit membership will
automatically return to the agreed monthly amount.
5. Late Payments
If you fail to make payments due under this contract, we may contact an external agency or
other organisation to help us collect payment from you. We will only do this after we have
written to you (at the postal address we have on our records, it is your responsibility to
advise us to any changes in your details).
We also have the right to suspend your membership and refuse you entry to all of our
leisure centres until you have paid the full amount you owe.
If you are in your 6 month commitment period when you fall behind with paying your
membership fees, we will continue to add your fees for the rest of that period to the amount
you owe.
6. How can I end my membership?
You may not end your membership within your initial 6 month commitment period unless
you qualify under the following reasons:
a. You are unable to use our centres due to serious illness or injury that is likely to
mean you cannot use a centre for at least two calendar months. You must provide
reasonable professional evidence of this such as a doctor’s certificate or letter.
b. You are made redundant and provide us with reasonable evidence, such as a letter
from your employer or proof of job seekers allowance.
c. You move out of the Chelmsford Borough and provide sufficient evidence of this,
such as a council tax bill.
Please note we will not back date cancellations and will only cancel memberships in
accordance with the conditions above once the relevant proof has been received.
If you have completed your minimum 6 months contract period you may cancel your
membership by giving us notice in writing no later than the 17th day of the previous month
that you wish to cancel. Once this is received by us you are free to cancel your direct debit
with your bank. You may only downgrade your membership once you have completed your
six months commitment period. (Excluding any freeze months).
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7. Data Protection
Chelmsford City Council collects information on its leisure centre customers through their
Leisure Cards and Memberships. The details are kept in electronic format /on file by
Chelmsford City Council and encrypted where appropriate. These are kept for ‘operational
purposes’ to provide an efficient and effective level of service for customers on booking or
using its services. These details are also utilised for ‘promotional purposes’ to keep
customers informed about changes to existing and new activities, courses, events and
services that might be of interest. Details on the system are not disclosed to third parties
outside of services operated by Chelmsford City Council. If you do not wish to receive
information distributed for ‘promotional purposes’, please fill in the relevant exclusion forms
available at the leisure centre receptions.
8. Chelmsford City Council reserves the right to change the conditions (including the range of
activities and times when these are applicable) of the Memberships. All members affected
by any changes to their Membership packages will be notified in advance and shall be
entitled to terminate their Membership with effect from the date of the amended
conditions.
9. Chelmsford City Council reserves the right to terminate a Members Membership Agreement
if the Member breaches this contract and/or breaches the rules of any other Chelmsford City
Council leisure facility or for any other reason that Chelmsford City Council deems
appropriate. Leisure facility rules are displayed throughout the premises in the individual
areas of use.
10. Use of the gym equipment at any of Chelmsford City Council’s four gyms is only permitted
once an induction has been completed. If an induction was booked prior to taking up a
Membership, the induction cost will be refunded only if a monthly gym membership is taken
up on the day of that booked induction.
A Technogym key is not included in the inductions at Riverside Ice and Leisure and
Chelmsford Sport & Athletics Centre and must be purchased separately for use at these
sites.
11. The gym equipment varies between all four gyms operated by the Council. It is up to the
Member to request an induction ‘top up’ when using new or different equipment at a gym
other than their main site where they had their original gym induction. This will be provided
free of charge to all those on a monthly Membership package but may be subject to staff
availability.
12. Children must be 14 years or over to use the Gym and Exercise Classes at Riverside Ice and
Leisure Centre (exclusions apply, see class brochure) and 16 years or over at Chelmsford
Sport & Athletics Centre (CSAC), Dovedale Sports Centre (Dovedale) & South Woodham
Ferrers Leisure Centre (SWF Leisure Centre).
13. Where a court is booked by a Member, the Member must be one of those playing on any
court booked. Only one ‘free of charge session’ can be booked per day.
Members booking courts outside the hours included in their Membership will have to pay
the standard or applicable activity charge for that centre.
14. A Member can only book a child into the crèche at Riverside if they are the parent or legal
guardian of that child and the child is aged from six weeks up until the child’s 5th birthday.
The Member must remain within the Centre during the crèche booking. Sessions for the
crèche are one hour in length and either start on the hour or at half past the hour. Children
will not be allowed into the crèche before their booking starts. Only one 'free of charge'
session can be booked per day. Any additional time (maximum of two hours total per day)
must be paid for at reception. This applies to one child only. Additional children must be
paid for.
15. External facilities included in the Memberships (e.g. casual athletics and MUGA) do not
include the use of floodlights. If these are required, they must be paid for separately
.
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16. Car parking is subject to availability and cannot be guaranteed. Certain Membership
packages include a parking permit for Riverside-Victoria Road car park, where the
Membership is taken out at Riverside Ice and Leisure centre. This allows free parking whilst
the customer is using the centre as long as the correct permit is displayed. A maximum of 3
hours of parking is permitted per day. Please refer to the Riverside car park permit terms
and conditions.
17. Chelmsford City Council reserves the right to adjust the opening and/or closing hours of any
of its leisure centres or to close off areas to the public for the purpose of cleaning,
decorating and repairs for specific functions and holidays. Customers will be kept informed
of these changes in advance (where possible) through notices at the centre and on its
website/s.
18. The Membership agreement is specific to the individual. Partners or children of the Member
must obtain their own Membership. All bookings made as part of the Membership are
purely for the Member. The Membership card must not be passed to another person for
use. Regular checks will be carried out to ensure this is adhered to.
19. An individual will be required to have their photograph taken as part of the Membership
registration process, (unless one has been taken within the last 12 months as part of the
individual’s leisure card application). This will be used for identification purposes and will be
held electronically on the Council’s computer system. Anyone found to be misusing their
card may result in their membership being terminated and any membership fees already
paid will be lost.
20. Membership fees are reviewed annually. Written notification will be given to each member
at least one month before any changes are implemented. You may give notice to cancel
within 45 days of the price increase regardless of your commitment period.
21. Members must produce their card at reception desk upon each visit to the centre. They will
be issued with a ticket at reception for activities even though no payment is required. This is
an important health and safety requirement should an evacuation in the event of an
emergency take place. The ticket is valid from the start until the end of the session time
only. At Riverside you may use the fast tracker barrier and kiosk.
22. Booking (up to 10 days in advance for members) on all applicable activities (such as exercise
classes, squash, climbing wall, MUGA and crèche) is strongly recommended. All sessions are
subject to availability and cannot be guaranteed. When facilities are full to capacity you may
be asked to wait until space is available.
23. If a booked activity session is overrun, or the member is late in collecting their child from the
crèche (Riverside only), and a new session time has started, the member will be charged for
the additional session that was not booked. This will be added to the computer system and
no new booking can be made until this has been paid for.
24. Members are required to give a minimum of 24 hours’ notice of cancellation of a booked
activity (2 hrs for fitness classes and crèche bookings). Failure to do so will result in the
member being liable for the full cost of the session. Any arrears must be paid within 7 days
or the member will be unable to book any further activities and all those already pre booked
will be cancelled until this payment has been made.
25. Monthly Members are excluded from the loyalty point scheme and will not gain points for
their direct debit payments; however any points accumulated prior to April 2014 or
accumulated before joining on a monthly membership may still be used against activities not
included within the membership.
26. Certain sessions are defined as “public sessions” within the swimming pool and ice rink
timetables. These exclude ‘special sessions’ such as ‘School Holiday Disco Skate’ and all ice
“disco” sessions which are already at a promotional discounted rate.
27. “Anytime” allows use by the Member at any time within the centre and/or facilities’ opening
/ closing hours or when that activity is available. This covers both peak and off peak hours
where applicable. “Daytime” exercise classes are those run before 5.00pm from Monday Friday inclusive.
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28. “Term times” and “School holidays” refer to Essex County Council dates.
29. The birthday child will receive sports loyalty points on booking a party at one of the
Council’s four leisure centres where included in their membership. Only one party per child
per annum will receive these points. The child’s Membership number must be quoted on
booking to ensure that points are allocated to their account.
30. Car parking at Riverside – Car parking permits at Riverside must be returned by the last day
of your membership. Failure to return will result in your membership continuing on a
monthly basis until this has been returned. Failure to display a valid permit may result in a
fine. It is the member’s responsibility to renew their permit within the centre each year.
Renewal date is the first of April each year.
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