February 13, 2015
Sign up for an ePASS® Webinar today!
In 2014, you were notified that Anthem Blue Cross and Blue Shield (Anthem) would engage Inovalon to conduct
outreach efforts for our health care exchange business. Anthem is working with Inovalon to help ensure that our
members, who have purchased health care plans on and off the exchange, get their diagnoses confirmed, corrected,
and updated every year, as well as have potential preventive care gaps addressed. To accomplish this goal, Anthem
network providers may receive letters from Inovalon, asking you to perform patient outreach and assessments,
followed by submission of a SOAP Note (also called Encounter Facilitation Form). SOAP Note stands for Subjective,
Objective, Assessment, and Plan, which is the standardized document format of a medical record.
There are two ways to submit a SOAP Note:
Paper
• You have the option to fax in a completed paper SOAP Note to Inovalon at 1-866-682-6680. To ensure that
the paper SOAP Note is fully processed, all required fields must be completed and signed by the member’s
physician.
Electronically
• You may use ePASS® (Electronic Patient Assessment Solution Suite), an electronic tool that retrieves
information about your Anthem patients, including potential preventive care gaps, and drops this data into the
SOAP Note to document your patients’ condition. ePASS may be used for members identified by Inovalon
whose individual and small group health plans have been purchased on and off the exchange. To utilize ePASS,
please sign up online at the following Web address: https://epass.inovalon.com
Overview of the ePASS tool
If you’re interested in an overview of the ePASS tool, please see below. Click on the date/time link to
join!
Date and Time
Conference Dial-In Information
February 18, 2015 11:00 – 12:00 PM EST
1-855-571-6759 (Toll-Free), Access Code: 991 453 577
February 18, 2015 3:00 – 4:00 PM EST
1-855-571-6759 (Toll-Free), Access Code: 993 203 331
February 25, 2015 11:00 – 12:00 PM EST
1-855-571-6759 (Toll-Free), Access Code: 995 446 798
February 25, 2015 3:00 – 4:00 PM EST
1-855-571-6759 (Toll-Free), Access Code: 999 758 779
March 4, 2015 11:00 – 12:00 PM EST
1-855-571-6759 (Toll-Free), Access Code: 991 356 284
March 4, 2015 3:00 – 4:00 PM EST
1-855-571-6759 (Toll-Free), Access Code: 992 275 508
Anthem Blue Cross and Blue Shield is the trade name of: In Indiana: Anthem Insurance Companies, Inc. In Kentucky:
Anthem Health Plans of Kentucky, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE®
Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain
affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri,
Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits.
Visit us online at www.anthem.com In Ohio: Community Insurance Company. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"),
which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation
("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which
underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association.
® ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names
and symbols are the registered marks of the Blue Cross and Blue Shield Association.
March 11, 2015 11:00 – 12:00 PM EST
1-855-571-6759 (Toll-Free), Access Code: 997 498 339
March 11 2015 3:00 – 4:00 PM EST
1-855-571-6759 (Toll-Free), Access Code: 996 893 115
March 18, 2015 11:00 – 12:00 PM EST
1-855-571-6759 (Toll-Free), Access Code: 990 313 501
March 18, 2015 3:00 – 4:00 PM EST
1-855-571-6759 (Toll-Free), Access Code: 997 044 559
March 25, 2015 11:00 – 12:00 PM EST
1-855-571-6759 (Toll-Free), Access Code: 992 093 408
March 25, 2015 3:00 – 4:00 PM EST
1-855-571-6759 (Toll-Free), Access Code: 999 229 559
Please contact Inovalon toll free at 1-877-448-8125 if you have additional questions about their outreach process or the
ePASS® tool.
When a provider recently joins or leaves your practice, or you have a change in your address, phone number, and/or open/close practice status, etc.,
please let us know by completing the Anthem Provider Maintenance Form at anthem.com.
Double click here to edit
issue date
Network Update
September 2009
anthem.com/ca
Network Relations: 800-933-6633
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