citizen
S P E C I A L
THE
D O U B L E
I S S U E
JULY/AUGUST 20 1 5 • PUBLISHED FOR GEORG I A P O WE R E M P L OY E E S A N D R E T I R E E S
SAFETY
Carrollton area employees celebrated 10 years Target Zero in 2014.
Target Zero celebrates 10 years
By Amy Fink
In the recent anniversary broadcast, Ratcliffe
said he is proud of how far the company has come
in the past 10 years and reminded employees that
Target Zero is still an achievable goal.
“We are celebrating 10 years of Target Zero,
and the Airport operating headquarters employees
here today have proven it can be done,” Ratcliffe
said. “If it can be done here, it can be done
anywhere.”
en years ago in a companywide broadcast from Cornelia
operating headquarters, then
President and CEO Mike Garrett
introduced Georgia Power and
Southern Company’s new safety
initiative – Target Zero.
Chairman, President and CEO Paul Bowers reitGarrett kicked off the meeting by welcoming employ- Mike Garrett, former President and
CEO,
Georgia
Power
erated Ratcliffe’s sentiments.
ees to “a new year and a new way of life at Georgia
“We are proud of how far we have come in 10
Power.” His hope was that the new initiative would create a total
years,” said Bowers. “We will not be satisfied until every
change in the company’s safety culture, leading it toward a
single employee goes home safely every single day.
time when there would be zero unsafe acts, zero accidents
A personal commitment and safety leadership from
and zero injuries.
each employee are the keys to being a Target Zero
Ten years later, the results are in the statistics.
organization.”
OSHA recordable injuries, lost workday cases and
preventable vehicle accidents are down significantly
since the program began. Since 2004, the company has
improved by 72 percent in OSHA recordables, 68 percent in lostworkday cases, and 81 percent in preventable vehicle accidents.
Over the years, many plants, operating headquarters, departments
and work teams have proven the goal of zero is obtainable. Some recent
examples include the West Region achieving an entire year of Target
Zero, Carrollton area reaching 11 years, and Distribution Management
System achieving four years. Billing Operations and Customer
Service Operations have gone 12 years, and the Brunswick-Waycross
Transmission Maintenance Center has reached six years. In addition,
Plant Hammond, Plant McDonough and Plant Yates also have reached
Target Zero milestones.
The Target Zero concept was conceived at Alabama Power and
introduced by then Southern Company CEO David Ratcliffe at a systemwide executive forum in October 2004.
“I was listening to a safety report at an Alabama Power board meeting when I was struck by how simple their goal of Target Zero was to
understand,” Ratcliffe recalled during the Georgia Power safety kickoff
broadcast held at Airport operating headquarters earlier this year. “It was
easy to think about why we should make Target Zero the objective of the
entire Southern Company because there is nothing more important than
the people who work here. We’ve been through a lot of campaigns and
slogans, but Target Zero has always been our real objective.”
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Before Target Zero After Target Zero
(year-end 2004) (as of June 30, 2015)
OSHA Recordable Injuries
Lost-Workday Cases
Preventable Vehicle Accidents
250
68
202
36
9
24
“We are proud of how far we have come in 10 years.
We will not be satisfied until every single employee goes home
safely every single day.” – Paul Bowers, Chairman, President and CEO
Chairman, President and CEO Paul Bowers with former CEO David
Ratcliffe at the 2015 safety kickoff.
A tradition of
safety
S
afety has always been a priority at
Georgia Power. Archived newsletters
and other documents show that,
as our predecessors were building the
business from the ground up, company
officials made it clear that working safely
was a priority. Although the company has
grown and evolved through the years, the
focus on safety has remained constant.
1917
The poem “I Am Safety First,” is published in company
newsletter.
1926
Company provides safety goggles to employees and asks the
State Industrial Commission to implement a company rule that
compensation will not be granted to a worker who injures his or
her eyes if he or she is not wearing protective goggles.
1937
“Our safety program has saved many lives. It has reduced accidents. It is not a fad. In our company, we believe in it and we
work at it.” – Snapshots (Georgia Power employee newsletter)
1940
“There is a cause for every accident. Forethought, alertness,
common sense and good judgment prevent many accidents on
the job, on the highway and at home.” – Snapshots
1958
“Every employee of the company, no matter what his job, contributes to our safety record.” – Snapshots
1962
Seatbelts are installed in the company’s 1,200 passenger
vehicles and light trucks at an expense of more than $10,000.
The company provides a significant discount to employees to
purchase seatbelts for their personal vehicles. Seatbelts did not
become standard in U.S. automobiles until 1964.
1980
Company implements policy that all employees, both drivers
and passengers, wear seatbelts and drive the speed limit.
See Tradition of safety, page 5
s a f e t y • j u ly / a u g u s t 2 0 1 5
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Q&A
T
Target Zero today with Hamilton Hardin
By Amy Fink
“We need to constantly evaluate how we do things and tweak our processes and
the way we respond when there is an issue. We must learn from every injury.”
he Citizen recently sat down with Georgia Power Safety and Health General Manager Hamilton
Hardin to talk about the evolution of the company’s safety culture and the challenges ahead.
Q: How has Target Zero changed
the way employees think about
safety?
A:It’s a mindset change. In the past, safety
was always an improvement goal, so it gave
employees the impression that the first few
injuries that occurred in a year were not
that important, and it was only the last few
that mattered because those impacted the
goal. This made employees feel undervalued
because some injuries mattered, and others
did not. Target Zero changed the culture
and helped employees realize their worth
because they know every injury is important.
Having the goal to achieve zero accidents has
created a stronger culture of accountability
around safety because one incident affects
everyone.
Q:Why did the company shift
to an employee-owned safety
culture?
A:Prior to 2012, our safety culture was
completely led by management. We gave
employees every topic to talk about in safety
meetings and how to address all safety
issues. In 2010 and 2011, we were faced with
a rash of catastrophic events that prompted
us to question the way we looked at safety.
We looked at a lot of options and talked
with Mississippi Power, where an employeeowned safety culture was producing great
performance. Asking employees on the frontline who are faced with safety issues on a
daily basis to drive our culture made the most
sense. In 2012, we formed the Safety Review
Board and set up employee safety advisory
boards throughout the company, creating a
partnership that has been very beneficial to
the company and everyone.
continued
Hardin greeting attendee at Spirit of Safety
celebration.
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Since the shift to the employee-owned culture, we have seen a lot of passion from employees to improve safety issues. A great example
is the “Take 5 @ the 5’s” campaign developed
by employees to help us stay hydrated and to
reduce the number of heat-related events. Since
that campaign, we have greatly reduced our
heat events and experienced none during all of
2014. We also have not had any fatalities since
we introduced the employee-owned safety culture, but we have had a couple of significant
injuries that fortunately did not result in a fatality. Safety is a journey, so we still have some
work to do, yet we have made great strides
since 2012. We had our best safety performance
year ever in 2013 and the third-best year ever in
2014. As another great example of our employees’ passion for safety, the new 2015 campaign,
“Protect U@2” was developed and initiated as
a proactive approach for addressing skin cancer.
When given the chance, our frontline employees
can truly lead our teams and our company to its
goal of Target Zero!
Q: What are Georgia Power’s top
safety concerns today?
A: The quick answer is that employees continue
Q:How do we get to true Target
Zero?
A:I am excited about how far we have come
to get hurt on the job. That’s my biggest concern,
and it’s the biggest concern of the leadership of
this company. To really answer that question,
we have to dive deeper.
Employees are using their training and following procedures for the most part to complete
their work safely; however, we are now seeing
incidents happening on the way to and from
the jobsite. Slips, trips and falls, and material
handling and vehicle accidents are our most
frequent causes of injuries. Employees need
to slow down and be more deliberate in their
actions, not just on the jobsite, but before and
after completing all tasks. We have identified
distractions and a simple lack of focus as the
primary cause of the majority of these accidents. Figuring out how we can eliminate these
distractions and maintain our focus should be a
huge concern for every single employee of our
company.
since we began Target Zero. But safety is a
journey, and as I said earlier, people are still
getting hurt. Safety is something we cannot
ever take lightly or get too comfortable with.
We need to continue to explain the “why’s”
in procedures, seek to understand the issues
and have a questioning attitude if we do not
think something is right. We need to constantly
evaluate how we do things and tweak our processes and the way we respond when there is
an issue. We must learn from every injury.
While employees have taken ownership
of our safety culture and have done fantastic
work in terms of coming up with great ideas
and changes to make us safer at work, we still
have to be accountable for results. We have to
perform every job every day safely.
> continued from page 3 t r a d i t i o n o f s a f e t y
1999
“Our top priority at Georgia Power is and always has been our
safety. It is the bedrock of who we are. Pure and simple, we care
about each other. Each and every one of us is too important for
us not to look out for and care about each other.” – The Citizen
2004
“Georgia Power is committed to returning every single employee
safely home to his or her family every single day.” – The Citizen
2005
The company adopts the Target Zero safety philosophy.
2006
100 Days of Summer launches to put increased focus on safety
and wellness during the period between Memorial Day in May
and Labor Day in September, traditionally the most dangerous
time of year for employees, both on and off the job.
2012
Georgia Power introduces the employee-owned safety vision.
The vision is an employee-owned culture that takes pride in
achieving Target Zero - zero unsafe acts, zero accidents and zero
injuries.
s a f e t y • j u ly / a u g u s t 2 0 1 5
5
?
How do we get to true
A
s part of this year’s 100 Days of Summer campaign, we asked employees to
answer the question, “How does Georgia Power achieve true Target Zero?”
Here’s what they said:
“Constant communication. Talk about
safety every day.”
“Following through with good safety habits
even when no one is around to see you.”
– Chris Freeman, plant services team leader, Plant Scherer
– Tim Williamson, principal engineer, Vidalia
“Slow down. Keep
in mind that just
because business
picks up, it doesn’t
mean personal
safety should not be
first and foremost in
everyone’s mind.”
“Always plan your work
and let everyone know
how and what is going
on, what the task is and
what all the hazards are.
If something goes wrong
or plans change, make
sure everyone is aware.”
“Ask yourself,
‘Who will take
care of my family
if I get injured?’
We must realize
it is up to me; it’s
my responsibility
to be safe!”
–A
kilah Doyle, engineer,
– Tony Maxwell, coal equipment
– Chuck Bray, senior
760 Ralph McGill
“Focus on the present moment,
rather than on annual or monthly
goals. We need to think about
safety in real time because that
is when accidents happen. It
must be a habit to constantly ask
ourselves, ‘Is this action – the
one I’m about to take – going to
be the one that gets me hurt? Is
there a better way?’”
operator, Plant Bowen
storekeeper, Forest Park
“If we think about getting to Target Zero for a year, a
week or even a day, it can seem like a difficult task.
However, if we think about Target Zero for the next
task we are performing, that’s not as overwhelming.
After we complete that task safely, we can
concentrate on the next task, and so forth.”
– Randy Edwards, distribution supervisor, Athens
“We need to think, act and
share with each other any
potential hazards that one
might engage in a normal
workday. We need to
continuously improve our
safety standards to ensure
a safe and confident work
environment.”
– Charles Henley, engineer, Gainesville
“Assess and
prepare for
everything we do
before we do it.”
– Julie Hendrix, fleet
administrative specialist,
Savannah
– L ee Welch, principal engineer, Network
Underground
“Put your head in gear
before your feet.”
– Danny Roberts, mechanic,
Central Hydro
Northeast Region Sales
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“Let your mind and body be in the
same place each second, minute,
hour, day, week, month and year.”
“Everybody has to take responsibility
for themselves and be their
brothers’ and sisters’ keepers.”
“Avoid complacency and
stay alert to changing
conditions around us.”
– Cynthia Wheeler, senior transmission analyst,
– Patricia Dodgen, service hub supervisor,
– Gina Miller, senior business
Forest Park
Augusta
analyst, 241 Ralph McGill
North Georgia Hydro
Oakley Transmission Maintenance Center
IN MEMORIAM
Alphonzo Coleman, 63, sr. storekeeper, Plant Yates, April 23
RETIREES
Donald E. Alexander, 61, sr. operator, Transmission Control, April 25
J.D. Zachary Jr., 83, plant manager, Bartletts Ferry, Oct. 30, 2014
J.H. Davis, 78, boiler turbine operator, Plant Hammond, April 27
James F. Chumley Jr., 95, maintenance supervisor, Plant Branch,
March 12
Calvin E. Moultrie, 67, coal equipment operator, Plant Mitchell, May 2
J.W. Riner, 71, local manager, Vienna, March 19
James E. Cheely, 69, team leader operations, Plant Wansley, May 5
Clara M. Howard, 75, tractor operator, Plant Scherer, March 27
Jimmy R. Franks, 67, switchboard wireman, May 5
Brenda C. White, 64, sr. accounting representative, Disbursement
Accounting, March 27
Paul D. Matthews, 72, supervisor, Power Delivery, May 6
A.H. Covey, 64, sr. safety specialist, Plant Scherer, March 29
Barbara Farrill, 67, administrative assistant, Forestry & ROW Services,
May 7
Benny R. Odom, 72, power delivery supervisor, May 6
David E. Dunn, 68, auxiliary equipment operator, Plant McDonough,
April 10
H.J. Eubanks Jr., 80, manager, substation, May 9
M.E. Devane, 87, engineering, Americus, April 14
J.L. Harmon, 86, foreman-operating line, North Shallowford, May 12
Harry H. Moore III, 60, engineering representative, Augusta, April 14
Charles E. Alvis, 73, electrician, Plant Bowen, May 13
Tommy Trimiar, 60, lineman, April 14
W.W. Anderson Jr., 91, operating-engineering, West Metro, May 16
Ken L. Knight, 57, boiler turbine operator, Plant Bowen, April 15
C.B. Ellington Jr., 87, foreman, Central Operating Headquarters, June 1
F.E. Bennett, 91, winch truck operator, Minola, April 16
Milton L. Vinson, 93, operating-engineering airport, June 1
W.T. Watkins, 81, substation, April 20
Fred Bowles, 90, operating, Statesboro, June 6
Harmon E. Neill, 68, sr. storekeeper, Plant Yates, April 21
R.T. Jackson, 81, customer accounts, June 10
M.W. Farris, 91, sr. PBX operator, April 22
W.D. Pinson, 87, maintenance, Plant Bowen, June 10
the
Citizen
The Citizen is published by
Corporate Communication for
active and retired Georgia Power
employees.
Internal Communications Manager,
Jim Barber
Editor, Meredith Leigh Knight
Design, Jane Hill
Address internal correspondence to:
The Citizen
Bin 10220
241 Ralph McGill Blvd.
Atlanta, Georgia 30308
E-mail: [email protected]
Retirees
Please report address changes to the Southern
Company Employee-Retiree Service Center by
calling 1-888-435-7563.
Printed by Georgia Power print shop on recycled
and recyclable paper.
s a f e t y • j u ly / a u g u s t 2 0 1 5
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citizen
S P E C I A L
THE
D O U B L E
I S S U E
JULY /AUGUST 2 0 1 5 • PUBLISHED FOR GEORG I A P O WE R E M P L OY E E S A N D R E T I R E E S
Photo: Christopher Moore
SouthernLifeStyle
Kanitra Davis
Q&A
With Jan Carter
By Carey Adams
F
or 10 years, SouthernLifeStyle,
Georgia Power’s health and
wellness program, has cham-
pioned
programs
that
provide
employees information, incentives
and support to help them better
manage their overall health. The
benefits
of
SouthernLifeStyle
include lifestyle and disease management programs to assist in
identifying and managing health
risks and health conditions, as well
as free and confidential access to
wellness vendors.
The Citizen recently sat down
with Jan Carter, health services
manager, to reflect on the evolution
of SouthernLifeStyle during the
past 10 years.
Photo: Christopher Moore
Q: During the past 10 years, how has
the wellness program evolved?
A: We have had a steady development and
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enhancement of the program over the last 10
years. There has been significant growth in
employee and spouse participation. One example
is the number of labs processed annually. Back in
2005, we processed 3,400 labs. Last year, we handled approximately 10,000 labs. We have added
additional expertise to our staff, such as a registered dietician, fitness specialists and registered
nurses, to meet the needs of employees. We have
also adjusted with the times, allowing employees
to schedule and receive their lab information online
using bioIQ versus a manual process.
Another important change is that the annual
wellness incentives for employees have increased
from $50 to a value of over $500. That change has
helped increase employee participation, and it has
helped many employees to take charge of their
health.
Q: Speaking of incentives,
SouthernLifeStyle Rewards
was added since the launch of
SouthernLifeStyle in 2005. How
has it contributed to the success of
the wellness program?
A: SouthernLifeStyle Rewards is another way
“Our goal was and still is to help employees identify their own health risks and
then provide tools and resources to either eliminate those risks or help them
to manage them better.”
The SouthernLifeStyle Team
to encourage employees to take care of themselves through healthy behaviors such as exercising, participating in a preventive screening,
becoming more informed and educated on
various health topics, or enrolling in and completing coaching programs. The rewards program is a good way to introduce employees to
healthy behaviors and their own risk factors,
and it helps keep the importance of healthy
behaviors top of mind.
Q: When SouthernLifeStyle was
started, what goals did you establish, and have those goals been
fulfilled 10 years later?
A: Our goal was and still is to help employees
identify their own health risks and then provide
tools and resources to either eliminate those
risks or help them to manage them better. We
began with a few tools early on and have continued to enhance them, whether through the health
plan or through SouthernLifeStyle initiatives onsite, online or via the telephone. We also set out
to make health and wellness a part of our culture,
enhancing our focus on safety and health. We
have made much progress in this area with the
company and employees supporting each other.
Q: During the past 10 years, have
you seen a change in what health
conditions are affecting employees?
A: We continue to see the same health conditions, but many are on the rise, and they are
occurring more in younger populations than
seen historically. Also, many people are not only
dealing with one health condition but with
multiple conditions. We spend less time being
physically active yet are very busy with our jobs
and personal lives. We often don’t take time to
think about what we are eating or how we are
taking care of ourselves. Obesity rates continue
to rise, and other health conditions are associated with it, including heart disease, strokes,
type 2 diabetes, sleep disorders, certain cancers and others. Our employees are facing the
Standing (L-R) Grace Johnson, Stephanie Adams, Teresita Saethang, Randolph Merriweather, Jodi
Murphy and Dianne Gorski. Sitting (L-R) Colleen Kuhlman, Jan Carter and Cheryl Lewis.
same challenges seen across the nation when it
comes to health concerns. We as individuals are
going to have to take charge of our own health
if we want to change the trend and be healthier.
We are blessed to have the tools available to
help support our employees to do just that.
Q: Can you tell us how the counseling and care for employees have
evolved?
A: Our nurses are still providing assistance
for a variety of health matters around illness
and injuries, but more and more, our nurses
are also health-coaching and being health
advocates for our employees. They help them
assess what may be the issue and then help
them develop a plan to tackle it. Whether it is to
help them understand their lab results, explain a
procedure they may be facing, find a physician
partner, or learn what to ask their doctor, the
nurse is there to walk alongside those employees looking for assistance. They help them find
resources, whether through the health plan,
through SouthernLifeStyle or through external resources. Our nurses have evolved to give
individualized attention to employees to help
them set realistic goals and develop healthy
habits. We are also fortunate to have excellent
partners, such as OptumHealth, Best Doctors,
Blue Cross, Caremark and ValueOptions among
others, to help provide many different services
to our employees. We are blessed with varied
and valuable resources to facilitate successful
outcomes. Our goal is, and always will be, to
improve the health and wellness of our workforce, our family.
by the numbers
1,000 –The number of SouthernLifeStyle Rewards points employees can receive for
completing a lab profile.
5,000 –The number of SouthernLifeStyle Rewards points employees can receive for
completing an online Health Assessment.
10,000–The number of lab profiles processed by SouthernLifeStyle annually.
735,000 –The number of Americans who have a heart attack annually (CDC statistics).
70M–The number of Americans that have high blood pressure (CDC statistics).
86M–The number of Americans living with prediabetes (CDC statistics).
s o u t h e r n l i f e s t y l e • j u ly / a u g u s t 2 0 1 5
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SouthernLifeStyle:
Helping employees to live healthier
See how SouthernLifeStyle has made a difference in the lives of employees.
Black runs with
SouthernLifeStyle
Alan Black, a mechanical tractor operator at Plant
Scherer, is an avid runner. He has won multiple races
across the state, including the 2014 Kaiser Permanente
Corporate Run/Walk.
Black credits SouthernLifeStyle for keeping him
focused on health and wellness.
“SouthernLifeStyle helps me to stay focused on my
goals of training right and eating right,” said Black. “It
also gives me the motivation to inspire and provide guidance to others through the tips that are provided.”
Davis: SouthernLifeStyle
Rewards helped me
become healthier
Kanitra Davis, Georgia Power service consultant at the
Customer Care Center, credits SouthernLifeStyle for
giving her the motivation to become healthier and more
active.
“The awards program gave
me the incentive to get active and
lose weight,” said Davis. “I have
lost 60 pounds in just over a year.
I’ve gone from 199 pounds to 139
pounds, and I have my blood pressure under control.”
Davis said simply knowing that
through the program there are
rewards she can receive for staying healthy has motivated her to
continue to work out and treat her
body better.
“I would encourage any employee to participate
in the SouthernLifeStyle program,” said Davis. “To get
rewarded for having healthy habits is something you
can’t pass up.”
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SouthernLifeStyle helps Wilkerson gain control of her health
After living an active lifestyle throughout high school and college, Lisa Wilkerson became more
sedentary. After a few years, she gained 10 to 15 pounds. Despite trying numerous fad diets,
Wilkerson couldn’t shed the weight.
Wilkerson gained more weight after having two children. “After having two kids, I was the
heaviest I’ve been my whole life,” said Wilkerson a sales consultant at the Customer Care Center.
Wilkerson participated in a lab draw and discovered that her cholesterol level was high, and
she knew a change in her lifestyle was needed.
“I started researching low-glycemic meal options and found a nutritional program that was
simple, convenient and healthy,” said Wilkerson. “I started in November 2014 and within 90
days I dropped 33 pounds and 36 inches. My cholesterol dropped 25 points back into the
normal range.”
Wilkerson is back to living an active lifestyle and keeps track of her physical activity through
SouthernLifeStyle Rewards. She measures her waist and checks her blood pressure routinely.
“I’ve been so inspired by my transformation that I was the team captain for my department during the Couch to 10K Challenge,”
said Wilkerson. “I’m hoping to keep everyone motivated and reach a personal goal for themselves while setting a personal goal myself to
finish my best 10K.”
SouthernLifeStyle lab profile
proves invaluable to family
For years, Martha Turner, a senior Southern Company Services administrative assistant, has taken
advantage of the blood profile
and other programs offered by
SouthernLifeStyle.
Thanks to a blood profile
through the SouthernLifeStyle
program, Turner’s son, Michael,
20, was diagnosed with type 1
diabetes. Since the diagnosis,
Michael has learned to inject
himself with insulin and checks
his blood glucose levels three
times a day. His profile has been in the normal range since he started
managing his insulin and blood sugar.
Michael said he is grateful that his mother suggested participating
in the program.
“Southern Company’s blood profile is excellent, and I am so happy
that the company offers such a great health program,” said Michael. “I
think because of my age, most doctors wouldn’t ask for a blood profile
as part of a regular checkup. Catching this was a combination of good
luck and my mother’s persistence.”
His mom agrees. “We attribute this to the opportunity that
Southern Company gave us through the preventative blood work. We
highly encourage everyone to take advantage of these useful options,”
said Martha.
Bloodworth champions
SouthernLifeStyle
SouthernLifeStyle was the catalyst for helping Beverly Bloodworth, an
operating assistant in Macon, detect
two health issues. In 2009, she had
an angioscreen that revealed a large
nodule on her right thyroid. The discovery led her to get a biopsy that
came back suspicious of cancer. The
nodule was successfully surgically
removed.
In 2013, Bloodworth had an A1C
test performed as part of a standard
lab profile. The test discovered that
she had an elevated A1C level that
could have pushed her pre-diabetes into the diabetes range.
“Thanks to SouthernLifeStyle and my OptumHealth coach, I was able
to cut out a lot of foods that may have contributed to the elevated A1C
level,” said Bloodworth. “I also started exercising and losing weight.”
Not only has Bloodworth benefited from SouthernLifeStyle, but her
husband has joined her in living a healthy life. He has lost 40 pounds and
regularly joins her in exercising and eating healthy.
“None of the things I did to get my health under control would have
been possible without SouthernLifeStyle. This program has been an
important part of my life, and the benefits of it can’t be overstated,”
said Bloodworth. “I appreciate working for a company that cares about
its employees and gives them the tools they need to stay in the best of
health. All we have to do is take advantage of those tools.”
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